Kerbside pickup
Yes
Academy Sports Outdoors in Cartersville
Categories
Location on the map
Cartersville, Bartow County, Georgia, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 770-607-6020
Site: https://stores.academy.com/ga/ca...
Site: https://stores.academy.com/ga/ca...
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–10PM
- Saturday:8AM–10PM
- Sunday:9AM–9PM
Academy Sports Outdoors in other cities:
Comments (199)
I cant stand seeing a nose ring in a cashier or server. And she was snappy. Being rude dont make you look tough or cool. And the nose ring can go back to the fishhook section. Otherwise Id be giving a 5 for awesome guns ammo and fishing etc...just need someone to know what the public is seeing. Plus great deals too so Ill be going back!
Great experience, had an issue with a safe I ordered online. Drove from Harrison, TN on the way there Jose called me and let me know that they did not have the exact safe I purchased. I continued to the store and Jose solved the issue. Highly recommend this store for your sporting needs.
Excellent service, nice selection of brands. Only downside, all brands are full price. Elsewhere may be cheaper.
They had very helpful employees, an excellent selection and a speedy check out. Great shopping experience
They didnt have what I wanted but they had some nice sales.
First time I visited because I may be taking up fresh water sport fishing and thought I would check out gear. Surprised how reasonable priced the fishing equipment is and a huge selection. There clothe line is of high quality and very hip.
Great staff... We were on our way to the UGA VS UAB game and needed a clear container to take into the stadium. The cashier used an APP on her phone to make sure it was an acceptable size. This is the best Academy staff Ive had the pleasure to do business with. Also, on the same visit, I got a GREAT DEAL on a pair of ASICS! This is a good store.... Highly recommended!
Prices have doubled since the last time I was here. Smh not the stores fault.
We came to academy with our 8mo son to grab my wife a pull over before we went to look at Christmas lights. While we were there there was a little battery fourwheeler at the front and a couple employees nearby. I sat my 8mo old on the fourwheeler just to see him on it and they mentioned how cute he was on it and we all just laughed about it. When me and my wife went to check out one of the guys walked up and said “we all wanted him to have that fourwheeler so we’ve taken care of it. You guys enjoy it” and brought it to us. It literally blew us away. Sadly I didn’t even catch the guys names. I’m writing this to say you have an awesome staff and I we are already planning on what to do to pay your gift forward. Thanks so much y’all made my little guys day! Will update with a picture as soon as he gets on it
Loved it. I got a great deal. On my grill and I love it
Good deals and alot of secret shoppers
Great Costumer service the man at the door make you feel welcome and helps point you to the items you are looking for very time efficient.
I get a lot of my fishing gear from here. My wife likes the large abundance of Georgia bull dawgs apparel.
Always friendly staff and great deals. I always get my boots and shoes from here. They always have good deals without the sales. When the sales hit though savings for days. We just got a Dawa rod and reel and a rocking patio set for $130. Plus they are doing a discount for military currently.
The staff is either holding sports cards for themselves or selling them to one person. Every time it says they have them in stock and you show up they cant find them. When academy has a pretty accurate inventory system. As soon as some is sold it updates. Time for corporate to het involved
First time there. Needed work boots next day. Shortly after finding the Footwear department, a young lady asked if I needed any help. I explained what I needed, and she immediately started searching with me. What was usually a frustrating, solo effort, became the best experience ever shopping for boots. She listened to me, was attentive, patient, and very helpful. I would highly recommend this location for anything they carry. The customer service is phenomenal!
Went in to buy some fishing gear. I had a couple questions so I approached an employee named David. He was able to answer my questions and gave me a few other tips. He was incredibly helpful.Glad to have such a good store in Cartersville.
So thankful for these employees they helped me get what I needed from the shelf to my car great experience
I absolutely love this store it is probably one of my favorite places to go shopping however extra small never really means extra small I dont know an academy sports world what extra small means but it doesnt fit me. And when they have a clearance sale they have a clearance sale I can walk out of there with 4 or 5 Magellan hoodies fishing shirts under armor clothes under armor sportswear for my sons football Nike cleats for 30 bucks. But then sometimes a t-shirt is $65 I dont get it. The staff is mostly friendly nice and helpful some of them I wonder how they find their car in the parking lot at the end of the day LOL.But in terms of finding what I need or what I want I pretty much always can find what I need and what I want. Except for womens boots they need to have a bigger selection of womens cowboy boots hunting boots hiking boots and any other kind of boot you can think of I would love to see more womens boots.
The store was neat and clean. Usually thus Academy Sport will have items that are sold out at other stores.
They have discontinued veteran discount. So ill be going elsewhere. And emailing all veterans groups to do so as well
Great customer service in the childrens/ boys boot area ,a nice young man with a great mohawk( not sure if Im wording that right) anyway was super helpful & so polite😊
Stocks are low but thats everywhere.nought guns here.good place and service
One of my favorite stores. Good selection & prices for outdoor stuff
I was looking to buy a pair of tennis shoes and I asked an employee about what brand was good for what I needed them for and she rattled off one brand and told me where they were on the shelf and which aisle and then I asked her about another brand and again she told me where they were located instead of taking the time away from reorganizing merchandise to walk with me and show me. When she did that for the second time (the brand i asked her about was Brooks, and they are not cheap) I just walked out the door empty handed and figured Academy did not need to make any money, because I was not about to spend $150 for a pair of tennis shoes in a store where their employees were more worried about getting their side work done rather than helping a customer, besides just telling where to look at.
Great place, clean and organized. Also extended hours. Was able to go after 9 pm and get a new football when we needed it.
Good customer service. I really enjoyed David’s help over at the gun counter. This guy knows his stuff and definitely willing to offer advice and tips!
Lots of great deals going on for Christmas. Really cute name brand hoodies for any aged female. Hoodies to fit anyones style TBH.
Always love Academy. Starting to get a better selection of guns and ammo back in. Great sales going on for the holidays right now.
I know its a sports store but I think they should still accommodate for bigger people more then they do. Carry more 3xl and 4xl mens clothing. Even need to accommodate woman with bigger chest for the sports bras. Just my thoughts.
I do a lot of business with academy. Especially with this location. My experience is always pleasant and it was certainly re enforced today. I came in with a complicated return (on my part). Bailey and Keegan were so kind and understanding to my situation and took care of me in full. I cannot praise them enough! The staff is always amazing here but they went above and beyond and far exceeded my expectations. Very thankful for them and as should your establishment.
Friendly staff great selection of items
I was very disappointed in my visit. I remember academy had a really good selection and low prices. No scopes were on display, very little fishing reel selection, hardly any kayaks, etc. It just wasnt the same place.
Went to buy a pair of work boots featured on the website, they didnt have any, two employees took the time to find a suitable replacement in the same price range. Good prices, good products
Looking for a submersible fishing light. Only place nearby that had one or more.
They didnt have what they advertised. Went there for no reason.
During this recent run on firearms, for over three months, I was unable to locate the Taurus pistol I was looking for. Each time I asked for guidance on the best approach to use, I was blown off by multiple gun stores and retailers. I then went to the Academy store in Cartersville and a young man in the gun department named Todd guided me on the best way for me to monitor the store’s inventory daily and ultimately was able to purchase a newly arrived gun. After dealing with so many sale people in all types of stores, he was truly a saint in responding to my many questions! Being a senior citizen, he was truly the reason I was able to make this acquisition and I am truly appreciative of his efforts. Despite his store not being the nearest for my sporting goods needs, I will go back as I know they have a great, supportive staff! Thanks, Todd!
Nice people very helpful good job academy workers
Nice place they have some of everything sports rated.
Great place to find anything sports and outdoors related! Even if I dont have anything I *need* to get from Academy its a great place to just walk around and look at everything they have to offer. I love shopping for summer outdoor toys and pool supplies!
If I could give a zero to this experience I would. After 3 months of waiting on a replacement for some golf clubs that I needed to exchange (I picked up left handed clubs by accident), my wife and I decided to try to get a refund for my clubs. When I went in to get the refund the manager on site was very combative, at one point calling my wife and I Trump supporters or mumbling something about blame Trump...I’m still not sure what he was even talking about. I also don’t have a clue what this has to do with asking for help regarding our situation. He also mentioned that someone had been waiting on a bike replacement since March. I guess that was supposed to make me feel better? He was very condescending about our situation and offered zero help. The whole experience has been extremely disappointing and not at all what I expect as a customer. We have been loyal customers for years at this branch (Cartersville), but were extremely offended by this manager, whose name was Chris. I don’t ever expect to be treated like this anywhere I chose to spend my money. Chris the Manager needs some serious customer service training. What a joke! Academy, take notice and I suggest you all work much harder to address your customers needs. This whole process has been absurd. I sincerely can’t recall having issues like this with other companies when I need to return something or need a replacement.
I bought my daughter some shoes for Christmas, and when they werent her size, I brought them back to return. I didnt have any problems and management was very helpful. I kept that I mind and after considering somewhere else, came back to try again a few weeks later and found some really good quality shoes at a great price! I found them without help, but the woman working in the department made sure I knew that she was available for anything I needed, and answered some questions I had. My daughter loves her new Nikes. Thanks!
Quality merchandise at a reasonable price under one roof!!
Best kept secret for buying sneakers at a great price, good selection. Plus a good place to buy meat church spices (says the hubby lol)
Got what we needed,and checking out was no waiting at all Thanks.
Great selection & the store is very clean & organized!
Friendly staff, easy refund on a defective tent. But lately Ive often come out of the store empty handed because of lack of inventory. They seem to be overstocked in some items and understocked in others. I would spend more money here if they they had what I was looking for and if items were visibly price marked.
I went on mothers day! Could not find anyone to help! I had to find a worker coming from the bathroom! To help! Had to show them on my phone that they had the boots on line! Wanted shoes that was on line foe $14 but store selling$24! Didnt buy! Wanted sports bar could not find any 1 in women Dept! R men Dept! Went to pay told lady ! She said sorry! I will never go back! Service suck! I will order of Amazon!
Firearms... placed order on line to pick up in store. Was notified within 30 minutes my order was ready for pickup. Went to location, gave name and got super service. So, knowledgeable, kind and efficient. Best experience ever with Academy. Have to say in the past had shopped at Hiram location but now the Cartersville has Academy I’ll never return to Hiram. Everyone that attended to our purchase was great. Thank you so much for putting confidence back to customer service. Ten stars would have been better.Martha
Employees were all so kind and helpful. Some items are a bit pricey.
Fishing department is really the only reason I go. They got a great selection of terminal tackle, soft plastics, also hard baits. The only reason I didnt give 5 stars was due to if your a left handed reel you will have to order it online. Its hard to come across a left hand reel here. Most reels are are all right handed. Thats my only issue. Which really isnt a big deal. You just have to wait a few days to get what you want. Tight lines friends!🎏🎣
Excellent service and overall experience! John was as courteous, helpful and knowledgeable as anyone could ask for. Went to look at fishing stuff and wound up buying a boat, trolling motor, battery and boat trailer as well. Mostly due to the service of a manager who took the time to help us and his staff who were all friendly and eager to be of assistance. I recommend everyone shopping here as often as possible. Good people make the businesses in this town tick and this one seems to run extremely well due largely to the help of an employee named John.
The super nice lady at the front is the best! She always greets you with a big smile and welcoming words. She needs to be rewarded for her efforts!!!
Fair prices and great products. Plus, the staff were very friendly and helpful! Thanks, guys!
The store is clean and employees are nice. The 3 stars is because their corporate annoy get it together on how to manage stock online. Twice I gave driven out to Academy to pick up something they don’t have in the store but the website says they have stock
Stopped by Academy while considering a new firearm purchase. The young man behind the counter, I believe his name was Louis, was exceptional. He was knowledgeable and made sure to understand what I was looking for. He made recommendations and was patient and professional as he let me handle the weapons and explained the pros and cons with each. If youre considering a new firearm, stop by Academy and see Louis and his manager Matt. Both gave me excellent service.
Clean, organized and laid out like all other academy stores. Was in and right out with the products I needed after verifying they had them in stock on their website.
In-store pickup after online ordering was a breeze. Kurtis at the welcome area took care of the entire operation. Also, Im thankful that Academy sports is maintaining the pre-COVID prices on weight plates. Got a 45lb olympic plate for ~$55. Its selling for 2 to 3 times more on amazon.com. Thank you Academy Sports!🙏👍
I really like Academy Sports, the reason Im giving 4 stars is I checked on line for this canopy a 6x6 and it said had one in stock at Cartersville location. We drove up there to get it and they didnt have it.It was about closing time so we didnt ask anyone about it but we stayed over there in the camping section for about 15 minutes looking for it and we never seen any employees so we left.
The store was very clean and all associates wore masks. The older guy in the gun department was not at all helpful. We were there to purchase one. He would not let us ask but 1 question. He walked off and left the area. They were not busy at all.
Nice place for spotting stuff and lot of collection, The staff is very patient i made a call to find a item availability and they checked in the inventory and when i go to store they get the item and showed other options and stayed until all my shopping and kept the item in my car.All this was done by Joanna and kudos to her.Over all Academy sports is
Academy had most all we needed to get a young man ready for his deer hunt this was his 3rd time this year 🙌
On the high side for team apparel but still bought bc we are going to see the Braves. Staff very polite BUT the front of the store is very 🔥 hot while cashing out.
Better prices than Cabellas or Bass Pro.
Went in to purchase a firearm, filled all paperwork out and then the associate assisting me walked off. I waited and noticed he had started helping someone else. I am on crutches and standing for any length of time is painful. He never said it would be a minute or anything. I went and ask another associate for my license and carry permit back. Would not recommend this store for anything.
Great staff and always ready to help
I really enjoy shopping here with my family. They have a great selection of shoes for everyone of all ages. The store is always clean and theres always a member of staff around to help us if we need assistance. Great prices too!
Friendly staff But if you look at all the other Academys I have reviewed, their bathrooms are HORRIBLE. I have NEVER seen a retailer pay such little attention to their bathrooms. Do they tell new hires in orientation that the bathrooms are not a priority??? That being said, the staff was very friendly and helpful. Academy REALLY needs to start paying attention to the bathrooms in ALL of their stores.
Wonderful Store. Brings so much to the area! The other day, while walking in I did receive a quite rude and sarcastic greeting from some middle aged gentleman in a wheel chair. It was raining, I was rushing to pick up something for my father, and my umbrella still had a little water of it as I didnt have time to shake it off all the way dry. He raised his voice Lets not make things difficult! and rolled his eyes while huffing and puffing at the stand. Love the store but I am unfortunately discouraged from going again due to that incident.
Ive gone here several times for several different items and have always found the employees to be very helpful. From locating an item to finding just the right one they have always been good to work with. Store is easy to navigate and is clean. Temperature is good also.
This store has a great selection and good deals, especially for the region it is located in. That being said, I have had a couple of experiences where I had been in that week and seen an item only to return within the next day or two to find it sold out and the employees reactions to my questions made me feel like I had hallucinated the items very existence. Other staff members have been very helpful and assisted my wife and I in locating the sales that we had come for.
Fun store, great prices. Found a pair of Keen Water shores. Not only did the clerk Kim do EVERYTHING to make sure we found what we wanted she saw that they price matched the same shoe to retain the business.. Thats what I call awesome customer service. Will be back again!
Customer pick up is a little awkward when you order online and pick up in the store. Staff tried to be friendly but standing around waiting for the order was not good
We went a register the young white girl turned her light off so she didnt have to take us but she was taking other people and she looked at us and rolled her eyes we had to wait for someone to open another register
Nice, clean & well organized store. Its fun to walk through & see the latest in sporting goods even if some sports they dont carry a wide variety of product options. (Tennis, for one.)It was summer during my visit & lots of water sport related gear were in inventory. From many different kayaks & life vests, to paddles, fishing gear & pool floats; all reasonably & affordably priced.There are sale sections in the departments however not a lot of selection left from last seasons items.In shoes & clothing, there are several sections of the name brand products however the Magellan clothing brand is comparable & more attractively priced. The shoe section is very large so if you cant find it there, you probably didnt need it in the first place!For firearm enthusiasts, the prices must be right because a man friend bought a deer hunting rifle at Academy & he is a budget conscious buyer.This location was the former site of an old Kmart. Academy tore down the Kmart, which seemed wasteful however it is nice to shop in this new, (at least 2 years now,) store with room to nicely display their product.
Didnt have everything I was looking for, but cant blame them for people not wanting to work.
This store is amazing and my family and I love the store and what it offers. However, the staff is not courteous at all. You have to pull teeth to get any help. When they do help, they do the least amount they are required. I will be going to the Kennesaw store from now on. The staff needs some serious work.
Huge store. Lots of varieties. Clean. Well stocked. Found what I needed.
Easy to find what I need with help from the friendly employees. They all had happy and positive attitudes and I plan on coming back soon.
The variety of products is overwhelming, and at the same time impressive. The cleanliness is about sub-par to other sporting goods stores Ive been to, but in their defense it was insanely busy. Staff are also hit/miss for helpfulness; I asked a single associate for help finding a specific shoe in a certain size, to which they needed to consult another employee (Im assuming they were a new hire), at which the senior employee didnt even move from their spot and told me it wasnt a size they carried. I asked him if he was sure he didnt want to double check, and he maintained his answer. My wife later located the size I was looking for moments later, but at that point the only goal we had was to leave. We will try them again in the future, but for now we will be shopping elsewhere.
Much cheaper than I thought it was going to be, but I do wish they had a larger selection of golf clubs.
Its okay theyre over priced.
Shoe selection was that of my fathers liking
She was a good employee . She answer the question I ask for. The cashier.
They have friendly staff. They had everything I needed. If you need stuff for sports or camping check here. They can be on the expensive side.
Employees couldnt find anything and rang me up twice for the same item.
Academy Sports is one of my favorite retailers for sporting goods. They have a good selection and very good pricing on most items. Their store brands are usually good quality. The nearest stores are 45 minutes or more away. I wish they had a location a little nearer to me.
I went into the store about two weeks ago for the first time. They had most definitely every item that for the sports minded individual not only in the line of clothing but for what it is that you are looking for in whatever game it is that you are playing, you can be outfitted and prepped before you even get to the game. Then its up to you to be prepared to perform the sport because academy has already put you in the shoes that you need to be in with every item you need
Nice staff. A decent selection of shoes, just never in my size (size 15) But I cant find those anywhere.
I bought my new shoes there nikes
Lots of variety. Store is clean and staff is friendly! Short lines and quick checkout too. We will be back.
I purchased a Kennesaw State University (KSU) long-sleeved t-shirt! Was glad to see a full section, large selection, of KSU clothing!
They have a great assortment of almost any type of sporting equipment including firearms which I love. Currently not much amm or guns though. Although no one seems to presently
This is a great place to find a little bit of everything.They have whatever youll need to get the qualified gear for youth baseball.. & If you like sports or sports wear.. or even if u dont this is the spot to get shoes & clothes. They actually have really cute glitzy sandals for women & adorable bathing suits. Love this place!
The Cartersville location seems exceptionally talented in catching lvl. 1 hillbilly crooks but if youre at least a level 5 city slicker, bets are still on.
Every time I go here its a good experience and the staff is always really helpful and friendly.
The person helping me said he didnt know he didnt really play any sports... nice dont get me wrong just not helpful. (He could have found someone to help me but didnt) but they did have xxs tee ball pants thank God.
The Academy website says they give a 10% discount to active duty military and veterans. Apparently this isnt true.I purchased a Ruger LCP pistol and a box of ammo and the manager in firearms told me they do not Honor that discount. It shouldnt be on the website if they dont do it.
50% of Magellan and columbia gear today, I had to jump on that. Cant pass up a good bargain! I was pleasantly greeted by a very kind gentleman when I walked in. If i only had dealt with him Id have given 5 stars, but unfortunately i dealt with a closed minded, judgmental older woman at the register before I left. See, I have beautiful bright green hair and she was laughing at me and asking if it 2was my real hair, saying oh youre a little early for st Patricks day like, keep your rude, hateful comments to yourself lady and do your job.
Wasnt satisfied with service at all. Friends had been there earlier in the day and had purchased batterys originally priced at $89.00 for $69.00. I was told no the batteries were $89.00. They were advertised for $69. But I was not able to purchase for that price. Academy has lost my business!!
Their selection always seems slim. Maybe their sells is good but they should keep more in stock.
Poor Customer Service. When I asked for help, get short one word answers. When I return a purchase bought on debit, they will not give cash to prevent it from hitting my bank twice. I know this is a corporate policy, but it old school & dosent match the majority of other retailers.
Pretty good but only one register open and a huge line. Doesnt help the covid outbreak much when theres 25 people trying to social distance and one slow register and ur waiting around for 35 to 40 mins to checkout and more and more people are lining up and theres 5 to 7 workers not at a station just jibber jawing at each other walking around trying to appear busy. That said they were also out of a lot of ammo just like every body else so dont waste ur time here if thats why ur going atm.
Great store for fishing!
LOVE this place! The service in the firearms department is SO much more helpful AND FEMALE FRIENDLY THAN CABELLAS!! They take us lady gun owners seriously. I only wish they had a bigger variety of knives/daggers/blades, etc.
Clean, well organized with friendly staff.
Very friendly Employees good selection of Braves play off merchandise.
Store was well staffed and everyone greeted us and offered to help. Didnt need much help. The clothing department was well organized and we found what we were looking for. We got a new hat for hiking.
I will tell you...I hated to see my Kmart go. However, Academy has surprised me, and I have been there on more than one occasion. I just knew that this would be a place that I would never be able to afford to shop in, but I was wrong. I have bought a bike, guns, shoes...and everything has been reasonably priced, and they have a good selection to choose from. In boots you can range from $30.00 up to over $200.00, so you have many options to choose from, same goes for guns as well. I will certainly be back again.
Busy store with only 2 registers open. Im standing in line behind people buying over 30 items and she sends her husband back to get something else while everyone waits. Finally they open another register and everyone behind me runs over there. I finally moved over there after everyone else had gone. Took a ridiculous amount of time to purchase 2 items, if I hadnt of really needed them, I would have just walked out. I like Academy but its customer service has become as bad as Walmart.
We went to get 9mm and 380 ammo but they were out. I did find a pair of Sketchers clearance for 30 bucks. Love Sketchers.
Associates were very unfriendly and welcoming. Seem to be bias in who they speak to or help. I have visited several times and have had the same experience. I prefer buying my sporting and outdoor goods elsewhere.
I had to argue with management to honor the price of the item that was on the rack. None of the items had tags with prices. They eventually did it. I wasnt leaving until they did. Also fishing lures ate also mismarked. Watch them closely at the register!!!
We spent over $350 here today on this one trip. Their employees need new attitudes especially a certain male around there. I should have gotten his name. The girl that FINALLY helped us was nice about helping us and the guys helping us with getting our purchase to our vehicle were nice. The original cashier needs an attitude adjustment. Idk what the issue was if it was what I needed help with or just bc he was having a bad day at work but hey if you hate your job that much get a new one. I will go to Dalton next time I shop at Academy sports. Their employees have never given us the attitudes like we got at the one in Cartersville on Friday May 18th. Very disappointed.
Worst academy I have ever delt with! I was told to contact them for a fireman transfer and had the guns put on hold. The guns had been marked down to a great price but the associate was not aware, I had to have him scan them to get the correct price. I was then told they were put on hold and would be transferred. 4 hours later they are mysteriously gone! Great customer service! Oh yeah, it was my fault, manager told me I wasnt quick enough...
Honestly, this store is a very organized, clean and fun store to shop. However, dont count on management to help you with anything. The store manager is an absolute joke as a leader and cares nothing about his customers. As far as the other managers go, they always seem to do nothing but tell at their employees who are already doing a fantastic job! I wont continue to shop at a place that condones treating their employees like slaves and disrespecting them in front of customers. Such an unprofessional atmosphere. Hit up the store in Dallas, Kennesaw or Dalton!!
Awesome place usually has everything in stock. Except ammo
Most likely my last time in this store. I paid for my purchase with a debit card. The money was taken from my bank account. Five business days later and the money is not back In my account. Debit cards are returned as credit cards. If I do go back to this store I will pay with cash or check. Also, dont think you will find someone to help you find what you are looking for. It will not happen. Most of the associates hide in the dressing room. I found 5 of them there.
Got the best deal on a solar shower for $6; and a 48-qt. cooler for $16!
Great store, everything is neat and stocked. However, I had visited today but when I had found what I was looking for, I couldnt find anyone to help us. I found 3 employees together, the first one saw me and looked my way and then walked off. Alright :I so I asked if I could get one of them to come help us, the one who didnt seem to be busy, in which he reluctantly followed me and unlocked my item for me. Now this is a rather tall, large kyak I was purchasing and no one offered to carry it for us (me and my mom) or to help us put it in the car. To top it off, right before we left the guy that walked away when he saw me and the other one that unlocked it each gave my mother a card with their names on it (Hayden, Jon) and asked if we could do a survey so that they could get the chance to win a cash prize for their great customer service. Yea thanks guys
Nice store for workout equipment, athletics, clothes, and footwear. Also has hunting and fishing gear. More expensive than wal-mart, but better selection. Employees are a bit rude and show a high rotation rate at store.
The camping gear could be expanded, but they probably have the best prices around. Especially in a brick and mortar store
One large Isle of ammo, but, its mostly old dusty junk stuff. The prices are crazy on ammo. The gun accessory isle isnt too shabby. A few hard cases, some MagPul stuff. etc. Nice big store. Kind of hard to get in and out of because of Cartersvilles wonderful street layout. Eh.. Never really been impressed with this store - or the one in Hiram.
Matt carried my item to a buggy and brought it to me while I found a place in line. Awesome young man with a great personality! I will definitely be going back
Stood at the sunglasses case for 8 minutes, ignored by 2 associates right there. Finally had to make a scene to get help, and it wasnt either of them, someone else noticed my problem... its ridiculous.
Good ammo selection. The prices are certainly moving up.The staff is very friendly.
Upon entering the store associate greeter was less than welcoming. Normally not something I care too much about, the level of effort that went into displaying that pursed face and f-off look was spectacular. A+ for execution but dang. I just came to spend money, sorry to ruin your day Lady. Maybe it was my clothes, maybe my face. I dont know she didnt said a word to me. Now I am forced to ponder the many potential flaws that acompany me and distort others wellbeing.The gym mats are on point though thank you Academy!
Great store. They have everything the outdoorsman would want. Plus more.
5 Stars for price and variety1 Star for Customer Service•Went in to buy some cleats and had to interrupt an employee from talking to ask if they had a pair that my buddy had just bought. The youth model was in front of me, so I showed him the one and he simply said no they didnt and went back to talking. So I went and looked myself, and found them all the while I was trying them on; him and three other employees stood talking never checked to see if I was ok or not. Customer Service is not what it used to be. I intentionally let the guy know I found what he said they didnt have and left
Had some ammo today! Nice staff and cashiers. Found a great concealed carry purse!
Very conveniently located off of Barrett Parkway and they have any type of active wear you could want. They also have regular shorts, shorts, shoes all at very good prices. They have their own brand items that beat any competitor. They also have guns and ammo at excellent prices. We always go to Academy before going to Cabelas, Dicks or the other large chains.
After being a regular shopper since this store opened I will be taking my business else ware. I do no not appreciate being followed and watched like a theif. I was followed aisle to aisle by an employee who never spoke but hung around the end of aisles keeping an eye on me. I did frequent the store for the great ammo price but Id rather pay small businesses a couple of bucks more to be treated respectfully. After this and the way they handle there assualt style weapons after the orlando incident I will no longer be a returning customer.
Refused to take back a return because they “would not make money off of it” “can’t resale it” clearly don’t understand customer service. A return is for the customer. I’ve bought about 10 game cameras from there and tons of other stuff. Lord forbid they lose a few bucks on switching out my camera that defected for another one. It was around a month maybe less since I purchased from there only used 2 times...
Its your average outdoor and sporting goods store. Nothing spectacular, yet nothing negative comes to mind either. You can find a few good deals. They have a fairly decent work boot and sporting shoe selection
Good quality and fiar prices. I prefer this retailer over the big box options.
They have a lot of camping gear. Even ready to eat meals in pouches. Check out the hunting and game section. They have firearms and bow and arrows to check out. They have a lot of clothes to look through in outdoor wear and athletic and a nice selection of shoes for adults. The kids go to about an 8 yr olds size and then its slim pickins. They have it all, from athletics to outdoor camping.
Im like a kid in a candy store here. Lots of guns/ammo fishing gear all day long and a great selection of kayaks and gear for them. Your one stop convenient outdoor store
The store in Cartersville is really nice its not lacking or stock and the employees were very knowledgeable and I will not the floor to assist anyone with any questions it wasnt hard to find an associate. Did not have to wait in line 4 check out, and from my first-hand experience I will go back.
Excellent and wonderful people helping me all the time. I love to stay and enjoy my favorite coffee reading the best😍. If the service will be like that next time, I will be there every time. Thanks
Was a quick visit to simply pick up an internet order but attend was very nice when she brought my order out for curb pickup
I waited on line watching the girl at customer service chatting with her friend when someone stepped over to me and said I could check out at customer service which I did. The girl checking me out never said a word until I said I didnt want my receipt emailed and she said then you have to press no. My husband was in one day looking at a handgun. He had a Georgia Tech t-shirt on and the clerk started demeaning and laughing about his shirt. We went to Cabella and bought a handgun. I will go to Cabella or Hibbets the next time I need something.
Shelving very disorganized. Hard to find what you are looking for. My parents bought my son a nice heavy camo jacket for Christmas but is was a little small. Went to switch it for the next size up and couldnt find anything comparable. Had a sales associate help me and he couldnt find a childs camo jacket either. Ended up switching the jacket with a camo hoodie in the same brand that I had to pay an additional $35 for on top of what my parents already paid for the jacket. Left feeling like I completely overpaid for an item that was of lesser quality than what I walked in with. Really wish they would have allowed an even swap since they didnt have (or couldnt find) the jacket.
I do WAY TOO MUCH shopping here! This is my all-time favorite store! Very Friendly and super helpful staff! Great prices on things, other outdoor stores such as REI can charge you up to double on the exact same product! Very good store! 100/10
Stopped by for some golf accessories. In and out without any problems. Fast and friendly service. One day I will get around to checking out something besides the golf stuff.
I work here so the services and choices are highly qualified. The prices are good. The selections are endless. We specialize in all sports. Indoor and outdoor. Kayaks, Golf clubs, workout equipement, to weights. Hammocks, to fishing poles. Clothing lines contributed by Nike, Under Armour, Columbia, Realtree, Mossy Oak, and more!
Academy is really a mixed bag. Its large, but not quite large enough to have much of a tennis selection. Its mostly mid-range rackets with a smattering of tennis supplies. Selection of tennis shoes is lacking. Every so often you can find amazing deals on a pair of shoes. They also have good prices on tennis balls.
Very friendly and helpful staff. Had to wait a bit until the person ahead of me at the firearms counter finished his transaction but it was well worth it!
The place to go for all of your outdoor and Sporting Goods needs. Great selection. Outstanding customer service!
Employees in the gun department will give their best to satisfy the customer!
Couldnt find a baseball sleeve , its the newest big thing that players wear. The guy that helped us tried to help us, but we couldnt find one anywhere. The store is 10 minutes from the largest and nicest baseball facility in the southeast.
Staff could improve communication. Took 20 -30 minutes to check if an item was in stock. No communication the whole time. Would have preferred a check in at least after 10-15 minutes.
Always find what Im looking for at a great price.
Best toy store ever for the distance required to get to it, nothing like a bass pro,or Cabelas but damn good gun , knife and fishing areas
Lady behind counter as you enter with red hair was horrible. I said Hello, she just stared at me as though I was suppose to say something next. No greeting from her whatsoever. She acted like she didnt want to be there... maybe she shouldnt be? This was on 1/4/2018 @5:40p. I was with my daughter and 2 grandsons to get the youngest one some shoes that were being held.
I order my eight year old son a football helmet online for Christmas. On Christmas morning we learned one of the side pads was missing! I took the helmet back to the Cartersville, GA, location and the store manager was so helpful. He got me new pads for my helmet and made all right without any hesitation!!! GREAT CUSTOMER SERVICE IN CARTERSVILLE , GA!!
WOW. They have everything!
Great customer service
I really like the price of most things but I wish they could get more ammo, not there fault
I love Academy but they need to get an appt that can be down loaded to your phone thats why they got only a four star
I used to buy all my shoes here. Work boots sandals and sport shoes. I just left and the womans section is TERRIBLE! Guess Ill have to find a new store for any purchase that they sell here. What happened??! Poor management?
This store has great customer service. I could not read the ladys name tag, but she was very sweet. Thank you for your kindness.
Went in to get a new canopy for vacation & the wife got and additional discount off a great price for being a first responder! 😊
Friendly, helpful staff.
Do not buy the camouflage four wheeler for 149.99 the screw will break off on a wheel gaurentted every time and academy is dumbfound when it come to serving you as a customer I give the store manager and a young kid at the cash register bad feed back for not attempting to just go into the stock room and see if there’s another one.cartersville store
Staff is always helpful, eventhough the lost prevention lady followed me around the store the whole time acting as if she was a customer im not dumb lol but over all the other stuff was great i had 4 kids to get shoes for and they helped find what the kids wanted..... Eventhough Academy your lost prevention lady followed me around half the time i was there your customer service was good!!!!😂😒😉
Great store, good prices on some stuff.. But like a lot of places, no ammo for pistols!!!
Good prices 1 young worker really gave us a hard time trying to buy a gun idk if I would suggest u buy a gun here just because of the hassle he gave us but decent prices good place to get outdoor stuff
I love shopping at Academy. Reasonably priced and efficient friendly staff.
Always has what Im looking for
Had the wagon we were looking for
Love shopping here. Got back to school backpack and lunchbox for grandson. New walking shoes for the Mr. and compression sleeves for me. Always find what we need!😅
Academy Sports + Outdoors is great place but they need to teach their employees all the regulations because it check out time I had cash vouchers which ended up to about $20 but they was all on five and they tried telling me no you cant use it but whenever the big boss man come over Sao share yes you can so they need to teach their employees the whole rule book and have Downy people come through the line with problems like I had
During my last visit every staff member spoke to me. Friendly sales floor staff is a rare occurrence in large chain stores. Great work, Academy.
Just wish they had a selection of womens Jeans and a bigger selection of womens hunting boots, they are leaving the ladies out in these departments
I always have a wonderful experience in the store . They always have a good selection on store and if unavailable, I can get it ordered and shiped to the house.
Good customer service. Friendly staff. I was greeted when I first walked in and was able to get the assistance I needed to find what I came for.
We bought a new complete set of golf clubs for my wife. Got home and they were obviously used. The six iron looks like it was exclusively hit off the cart path. And two other items rang up almost double the listed price.
I went in the Cartersville Ga. store to buy a gun safe. The ones in my price range were locked and they couldnt open them. I went to Wal-Mart. Sale and customer lost.
Everyone that works here is awesome never have had a bad experience, always willing to help me find just what I am looking for or offer to order it or even point me to someplace else if they dont carry what I am looking for.
They have whopper plopper lures in the weekly add for $9.99....well as usual they dont have advertised item in the store and want $8 plus to ship two to the store? I would say thats false advertising.
They dont have very many name brand fishing lures.
Good staff and didnt have to hunt an employee when needed. Prices reasonable. Great selection.
Great selection. The bad part is everytime I stop in to just look around I end up buying something. I guess thats a good problem to have.
Product selection is fair, compared to other locations. Staff is lackadaisical & management lacks professionalism, common courtesy & integrity. Due to the management & the lack thereof, I will gladly spend my money elsewhere.
One of the worst retail stores Ive ever had the misfortune of visiting; multiple customers declaring the management as inept douchebags. Extremely disorganized, cluttered and with very poor service and lousy treatment of customers. Avoid at all costs.
I have never seen such poor management and customer service .. if and when I do shop at academy sports again .. it will not be the Cartersville store!! Lines backed up and manage with there thumb up there tails!!
Just stopped in to use the restroom, however it was very clean though!
Can usually can find what Im looking for great outdoor and sport store
Really good outdoor stores with very competitive prices. They will match any price in Georgia.Always friendly and helpful staff! Highly Recommended!
Total reviews rating 4.3
199 Reviews for Academy Sports Outdoors 2023:
Review №1
2022-05-04Clean and organized store— Competitive prices — helpful and friendly staff. Got these for my son and they look so sharp!
Review №2
2022-06-04Great product selection, super nice and helpful employees in all departments! Highly recommended!!!
Review №3
2022-06-03The service here was over the top only because the staff has been given incentives to engage with the customer. I happen to love it because thats how a retailer SHOULD treat the customer. Im certain if I went to the restroom, there would have been somebody in there to wipe my backside if I asked. NOT ASKING THOUGH.
Review №4
2022-06-05Tyler helped my boyfriend and I with purchasing a grill on Memorial Day. He was so helpful and knowledgeable and made a couple of new grill owners feel confident in our purchase! Joey was also helpful during our check out, great crew (:
Review №5
2022-06-04Nice store & all.. didnt buy anything, its very BRIGHT in there 🌞😎 vibrant colors on the clothes & equipment & accessories.. I LOVED 💜💙💚 THAT ‼️
Review №6
2022-05-31Always enjoy shopping here when Im in town. Very friendly and helpful employees, always having a good sale on certain clothes. Always able to find what Im shopping for
Review №7
2022-05-23The store has always come through for me with having the items when I need them. Typically, a decent selection. Staff have been helpful.
Review №8
2022-01-24Not at all impressed. Every time I go in here Im looking for something specific like this time a pair of air max 97 well they didnt have them and the sales person said the ones they had were not real I dont get it. But at least the service was good the sales person saved me from buying a pair of shoes my kid would have definitely hated since the young people think they are fake. WOW
Review №9
2022-03-21Went to get a boat seat..they had everything for my boat that I needed.Great floor service from the guy working in that section. Really helpful!
Review №10
2022-03-26I always find the ammo Im looking for and I can always shoot over to the womens clearance section and find a couple of things I just have to have!