Kerbside pickup
Yes
Academy Sports Outdoors in Hiram
Categories
Location on the map
Hiram, Paulding County, Georgia, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 678-293-3150
Site: https://stores.academy.com/ga/hi...
Site: https://stores.academy.com/ga/hi...
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–10PM
- Saturday:8AM–10PM
- Sunday:9AM–9PM
Academy Sports Outdoors in other cities:
Comments (199)
I dont think Ive ever experienced worse customer service. I ordered online and scheduled for curbside pickup. After taking over 30 minutes, I decided to go inside. Stood around for 10 minutes, 3 employees looked at me waiting by the pickup counter and did not acknowledge me. I went to stand in the long line (they only had 2 lines open). The guy told me he could help me, but after giving him my order he let me know it hasnt been pulled yet and I would need to walk to the back of the store to get it myself. Turns out, they didnt even have the item. After ONE HOUR waiting, my order was cancelled and I left without anything. This is the second time Ive waited for far too long with curbside pickup - I do NOT recommend this Academy. They have 0 care for customers.
Great people work here!! What a wonderful group of people!!! My grandson had tore the sole of a 70$ pair of Gym shoes that I had just bought him. It was a defective material and should have lasted longer that a month.The staff exchanged the pair and made my grandson the happiest kid ever!!What great service!!! Ya didnt have to but you did!!!
I have been trying to buy a workout machine for over a week now. Most of the employees and the manager dont know where the forklift operator is or when he/she is comming to work! I guess they dont care about their costumers needs. Thanks for wasting my time!
Just picked up a new G3c for my Mom. Her 1st Firearm. Great price. Came with a Nice Laser. Pretty nice selection of pistols. Come check em out. Ill definitely be back.
Nice store with helpful employees..prices are fair enough. Really has a good selection of merchandise.
Called to check if they had an item in stocks. Employee on the phone did not know if they had the item, and they would not check, they recommended ordering it on line. I need this item today, I will go to another sporting goods store where I know they will have it. Academy Sports, you have become Sports Authority
The employees at the Hiram store were very helpful. They made sure we purchased the best items for our needs.
Great store was clean and the staff was great . They just need to have more check out lines open.
I love it there most of my stuff is from here and its absolutely amazing 🤩
Curb side pick up was super easy .. and they were fast and efficient.
We stopped in for some Falcons gear and everything we needed. Well be back because everyone was so nice and pleasant
Ordered a scope online for pickup. Get to the store and they don’t have it. They would only give me the display model which everyone put there hands on and the battery is dead. I paid for a new one. I said if your giving me the used one can I get a discount? I have to buy a better and the class is dirty. They said no we don’t give discounts for display models. This is the second scope I buy and they try to give me a used one. The last time parts were missing. Lol. Academy Sports is run by kids.
Plenty of employees. None are actually willing to help customers. Asked three having a personal conversation for help finding something. They paused their conversation.l for less than a minute to point me in a nonspecific general direction. Then go to the check out on there is only one cashier working but can see 5 employees just standing around. Inventory is good. Customer Service has a lot of room for improvement.
I called and spoke with an employee Connor about a bike that was in stock at this location. I explained I lived 45 minutes from the store and the employee said he would save it for 1 hour. Great!I arrive at the store and the bike is no where to be found. The employees and myself looked for 30 minutes. Scotty was a great help in looking in the back but still no luck. Manager Joey comes to assist luckily we found out what happened ed and that Connor didnt physically look for the bike and also denied speaking to anyone on the phone. Which was quite infuriating. Unfortunately we didnt get the bike we originally wanted but Joey and Scotty took care of us in the end. SoThank you to Joey, Scotty and Ty for your wonderful customer service. As for Connor do better.
Store was well stocked, clean and had several good clearence deals and cashier was very nice.
Academy (Hiram, GA) is lacking in customer service. I waited 30 min for a curbside pick up after receiving confirmation that I was checked in. Finally, I unloaded myself and three kids to go inside. The employee offered no apology for the delay. I was handed my bags, and the employee left. I called to speak with a manager, and the employee kept hanging up with me rather than putting me on hold. I tried to leave feedback on my order through the email confirmation, but there was not a place to do so. This is the second time that I have had a similar curbside experience. It appears that Academy in Hiram doesn’t care about the customer experience. They must be doing fine financially without having to worry about losing customers to poor service.
Malaci who works in checkout was very nice and helpful to me and my family. Was very positive during our checkout.
Ther was a couple of thing marked down but when you cashed out it wasnt. Shelves very Unorganized.
If you love supporting our capitalist overlords, but want to save a little money, sometimes you can do that here.
Great selection, but they usually only have one cashier and no self checkout. Do not go if you are in any type of hurry.
Poor selection of bathing suits, and a lot of teenagers just sitting around throwing balls to each other because its so empty in there. I dont see how they make any profit.
Academy Sports was very busy today! I noticed lots of things on clearance, so I will assume that is why it was busy! The only real issue was they had 3 registers open and long lines! Took almost 40 minutes to check out! That is why 4 stars!
Great sporting goods store. Good prices and grest selection.
My children and I waited 45 minutes in line on 8 January 2022 just to purchase items. Long lines and only three checkouts open.
Nice clean facility and the staff behind the firearm/sports counter are very pleasant to talk to and have a relatively good knowledge of the product. They also have some ammo here, which is good since it is still hard to find. Never have had an issue at this location, and I dont foresee a reason to have one.
I am only giving two stars because in the past this has been a good store with good service. I came to pick up shirts I had ordered on line. The line for the Pick up was backed up into the isles because they were checking out people just for purchases in the pick up line. I was told by the person behind the counter to go back and ask for it to be delivered to my car. When I complained to Ashley about the line she answered in a very bad manner Well thats what curbside is for, and you need to park where the sign says she said this after I had explained we were parking where we were because it was so hot. This was the very reason I did not want curbside to begin with. If I wanted curbside I would have asked for it. This was the worst customer service ever. Ashley needs to learn how to give proper customer service, not argue with the customer and the customer is always right. She should have apologized and let it go!
Always right on time for my holiday sporting event chair selection
Kind of kmart Walmart feel. Bare walls. Little camping section.
My son loves this place to get all the workout gear he needs or want.
Rude manager and se very cold customer service rep when I came to the store as well as other people looking for SEC football championship jersey for Alabama. The night of the game was told no jersey available but to come back in the morning. When I did received a very cold reception but a rep and a manager when I asked for jersey.
I came for a turkey brine kit for thanksgiving and left with it, but cheaper than listed online. The guy who helped us was very nice and quick to service, I just wish I caught his name.
They had pretty decent sales but not enough registers open to service the ppl. Nobody was really wearing masks except the workers and socially distancing wasnt being observed. Ill need to go at a time when its less crowded if thats such a thing.
Awesome experience! My father bought me some work boots and we got a great discount. Thanks and God bless!
There are no locks on the woman’s bathroom stall doors you have to hold it shut and half the time the toilets are clogged not cool!
Nice clean store. I buy all my outdoor stuff
Terrible customer service. Left on hold for well over 20 minutes with no response from department.
First time in this store. Nice clean spacious aisles. Associates were friendly and very helpful. Shout out to Ty who was exceptionally helpful. His willingness to stop what he was doing to assist us was greatly appreciated. Also loved his red hair. )i(
Large selection of knives and flashlights though none of the flashlights were priced. An associate was quick to come and help me with price checks
I went to Academy to do a return for an online purchase. I did not have the online receipt. To complete the return I presented my drivers license and I received cash back. I was grateful that the return process was simple!
First time ever in an Academy. It was very clean although it seemed expensive. No door greeter like at the competition. Overall nice store.
I ordered shoes on 9/11 for 2 hour pick up...didnt get a message until the next day, so I go up there let them know Im there and sit.. FOR 15 MINUTES before I went in there. Mind you it was like 10am.... this isnt the first problem I had here. Very upset guess ill be using a different Academy
Had a $3 price increase from the garment tag and what I paid at checkout that I didnt catch till I got home. After mentioning this on the feedback survey, the manager called me within an hour to apologize and offer coupons and gift card to cover the error.Very pleasantly surprised! Impressed by the old-school customer service - will definitely continue shopping here!
Awesome service! Great selection 👌
I went there yesterday to pick up some biking equipment. There were two lanes open. I got in one and was behind two people and a family came up behind me. The young man in front of me was offered that credit card deal or something and he said yes, so that took some time....no problem with that. The cashier was very pleasant and upbeat with the customer, he then turned to me and said that he was closing and that I could go to the other register. At that time there were two people in that line and a third couple walked up as he told me that. I said I have to wait in another line? He then said I can ring you up. I turned to the family behind me and told them what happened. They were livid but walked to the other line. The problem with this is that the cashier did not turn off his light and should had announced that the couple behind me was last and then turn off his light. I was so mad that I no longer wanted my product and left it on the counter and departed the area, but I did advise to to the person in the front of my experience. This was the store in Hiram, GA on Jimmy Lee Smith Pkwy at around 6:40pm on 30 May 2021.
I had to take something back and was able to with no problem
Variety of items, clean and good customer service.
Good selection of all things sporting goods. Lots of shows and boots. One of the few places that still sell guns and ammo. Always clean and the staff is usually friendly. Their prices typically are much better than other sporting good stores.
Good store that has great stuff.They dont have staff available and when you get assistance they dont seem to be very knowledgeable.
Had a good selection of Georgia national championship gear for the morning after the great victory!
Always had friendly help from associates there.
I basically gave up on checking out. No acknowledgement from management or apology for the poor timeliness of getting checked out. Hadnt happened in past not sure what was going on. Staff meeting at the register?? Not sure! But Ieft without the items I was there to purchase.
Nice sales. Great prices
Excellent selection and friendly staff
Love this place, they always have the steel toed shoes I need for work. Was very happy I got in and out very quickly. Was really surprised to see an employee at the customer service desk without a mask, figured all retail stores are requiring there employees to wear a mask.
I dont know if its the area or the limited quality staff members.
Went specifically to get my brother a shirt. They had some awesome shirts from Magellan at good prices so I bought two. Magellan current has some Georgia branded shirts they are so cute! I go a camping one, and one with a colorful crab for my brother. Pric s were very good too.
Great customer service and benefits when signing up for Academy card. Located the bike that I wanted online, went to the store and it was in stock. Got the bike at a discount after signing up for card. Customer service helped put bike in vehicle.
I dont think Ive ever been in here when its busy, but all of the staff are usually very nice and helpful, although, sometimes that dont have what youre looking for, even if youd expect them to, as a sporting goods store.
Wouldn’t even give firearms one star. Worst customer service we’ve ever received. Two workers behind the counter but apparently one was only for conversing with his friends. Other had very little knowledge about what they offered or sold. Firearm I came to purchase was on sale via email. Employee searched two vaults and just couldn’t understand why he couldn’t locate the firearm. Kept saying well my system shows we have 8 in store. Never located and manager wasn’t to be found. After 45 minutes he offers to sell me display but at same price. No thank you. I ask him if he’d call another location to see if they had the firearm. He said I can give you the phone number. Just poor poor customer service. If you can call it service. It was a big joke. Never to return to Hiram location.
I have shopped here several times in the past,but today was the biggest disappointment. Shelves were almost empty. Prices seemed way to high. Shoe department had nothing to choose from and what you did find they didn’t have in your size. Not sure I will be returning to Academy.
Love this store. Clean. Employees are very nice and helpful. I can always find something to buy and the prices are great.
Worst customer service. Called several times to talk with someone about an order I had already paid for and the girl on the phone thought it would be funny to leave me on hold and than hang up. Id understand if I was belligerent, but I was literally as nice as possible. Apparently when you ask to speak with a manager youre immediately deemed disgruntled. How is that kind of behavior okay at a place of business??
I purchased a couple of items earlier in the week. It wasnt quite what I had expected. The process of the refund was easy breezy! With my sales receipt of course.
They have such a great variety of sneakers and boots. Its hard to pick and prices are very reasonable. The clothes are all exceptional quality and great name brands. Worth a stop by if in the area😃
Bought the Magellan Outdoors 5pc camping bundle and once I openend it, noticed its missing the table. I triwd calling to let them know about it to see ID something could be done but no one answered.
I love to purchase my gun and outdoor things here. PRICES ARE GREAT!!! I went in to purchase some shoes to play basketball, the price was listed as $69.99. When I went to purchase them they rang up at $39.99.Yes!!!
Went to look for soccer shoes and there are a lot less to choose from.
Every time I have gone in here, it has been great. Everyone is so nice. It is well lit. It is easy to find what you are looking for. I like that they have our sports teams. Also, the staff has always been very knowledgeable on their department and what products are in it. The prices and deal are also pretty awesome as well. There was also one day I walked in and saw that one employee had a service dog which I thought was so awesome! I am glad this store is inclusive! I highly recommend shopping at this location!
Refused to honor this sign because “a raincoat is not outerwear” according Jalanda, the manager. Notice how there are no exclusions listed on this sign.
They had a good selection of products and staff was very knowledgeable and helped me alot.
We tried this restaurant out about 2 years ago its our go to place all the time now great staff great food and the bonus they have a sushi bar bar which is awesome give it a try you wont be disappointed
Was in the market for an inversion table. The website showed at that location the table I was looking for. They didnt have that table in stock. There was another one but it was not the right weight for my body type. Ended up spending an extra $100. The checkout was super slow.
Academy has advertised store/curbside pickup but this store has not processed how to effectively managed their orders. Store/curbside pickup theoretically should improve their efficiency but unfortunately they were unable to deliver my order in a timely manner. It took over half an hour to receive my order after several attempts of reaching the store. Very dissatisfied with the service and will no longer patronize this specific store.
A good variety of styles for men and women but not a good place if you are a woman with a larger foot. Limited pairs of size 11 in most styles and forgive me but I dont want to wear mens shoes.
J. Graham gave the best customer service
Always good value and great staff.
Nice store! Just never have my size in the sales area. Helpful employees though!
Great place to go for any type of outdoor equipment or workout/sports gear. Wide variety of merchandise and very generous sales offered almost every week. Highly recommended.
Prices to high and stock not that good
Good all around sporting goods store.
Recently bought the Magnellan Camping bundle which is supposed to be a 9 piece set. However upon opening it and taking the item out of the box, the folding camp table is MISSING!
I gave this establishment 3 stars because their customer service representative was very helpful. Otherwise, they dont have a variety of shoe sizes for women over size 9.
I try to order ahead in most cases. I get a notification that my order is ready for pickup, but each time I have to wait for them to get the items from the floor.
So I went into the store looking for a stun gun and according to the internet there were several types that were suppose to be in this store so as Im walking I cant find a single employee anywhere to help find this item. So eventually I found it on my own then when I found the aisle they only had one stun gun which was cheap and way over expensive. Its unfortunate that I wasted my time coming here maybe they should check there inventory before advertising it online. Also it just seems its never busy maybe its because of there High expensive retail items you find in there where other places are 10-15 percent mark down cheaper.q
“Could not use my Georgia carry permit” because it didn’t have the right address even though I had my license too! Was told 4 different answers as to why considering I have bought multiple guns from here before the same way and never had a problem! Was told by Cartersville manager that every answer they gave was completely wrong! Will not give business here anymore will go to Cartersville or Kennesaw before I go here.
Helpful staff but they dont enforce masks very well here so be aware of that. Employees are required to mask up but the customers just do whatever. Keep that in mind.
Great experience good staff kind of like a Walmart for sporting goods prices are decent
We asked for them to hold us a pair of shoes until we could get there and they did. It wss the only pair in the store, thankfully we got them!! Our cashier was friendly and check out was fast.
I either receive exceptional service or very poor service. Friday was poor. One clerk was rude twice. I was exchanging an item for a different size. I waited in line and when she finished helping the person in front of me, she turned to watch the cashier. I moved to the counter, caught her attention and said I wanted to return a Christmas present for a different size. She took the garment, folded it, placed it on the counter behind her and then started watching the cashier again. After a minute (yes), she turned around to tell me that I could look for the garment. Unfortunately, they didnt have a medium in stock. My second experience with her wasnt any better. No smiles, polite tones in her voice or helpful attitude. I can take my business elsewhere.
The young man who helped us knew right where product was. Very nice young man .And even the girl at the sunglass case was helpful with internet coupon questions.
Didnt have enough of variety of boots. UnorganizedAlways been satisfied before. Just not this time at all
Firearms service was horrible. The employee was rude and acted like he didnt have time to help us. He was supposed to be showing us a handgun but in the middle of talking to us he put it up and asked another customer if he could help them.
I found what Ive needed plus there actually still is customer service these days at least at this location Ive been to but Ive not visited another so idk. However here if you cant find your size shoe they will try to find it online order it for you to pickup or get delivered. When I needed advice on protein drinks for a football player in my family, it was nice to talk to someone working there who experienced football themselves and helped me with ideas. The ppl that work here really are helpful and give personal service.
Its a very nice 🙂 store 🏪, but the jogging suits are over priced!!
Everything you need in one place. Convenient and economical. Love this store
Trying to make a purchase in the fitness department. We had to ask for help 3 times, no one ever showed up. Finally asked for the manager. He helped us but seemed put out that he had to do it. We would have just left but the item we wanted was on sale for Labor Day only.
We needed chairs for an outdoor event my family and I planned to attend - tried about every chair in the store but hadnt found the right one. Nick asked if he could help so we accepted his offer. This young man went way above and beyond to help us - explained differences in the different styles - even went to get a flat cart when we decided on the 6 we were going to purchase. I thought that was where the service would end but it didnt, he loaded the chairs, then loaded the easy up tent we selected, pulled the cart to the register, then helped me load the chairs in the car. I have read comments regrading poor service at this store - maybe this is where they turn the corner! Great Job Nick!
Great online deals we did pick up just pull into your spot let them know youre there youre spot number they bring your stuff right out to you😁👍👍
Staff are very friendly and personable.
Whats not to love about this store? It has everything that all men love. Guns, knives, hunting gear, fishing gear, top of the line apparel, knowledgeable staff and great prices.
Everything you need for outdoors, and then some. I get Kayak gear, fishing gear, ammo, and exercise gear here, sometimes all in the same trip.
My first time going into store with purpose of purchasing athletic gear, My sons first year in rec baseball. The store was pretty easy to navigate on where id find what id need, even I did need help the employees were very kind and helpful and made sure I was getting the correct gear for my son. The prices were much lower than I expected. Will def be returning for all sports gear.
Great clean store with knowledgeable staff. Very pleased with the store and the personnel.
Nice people and good prices on most things, but the check out always takes a long time, even if you dont have many things, even 3 things and it takes a while. But the people and nice so it makes it much more bearable.
Just wanted to give a shout out to Jaylin and Andrea who were working in the shoe department! They were so kind and helpful in our search for a specific shoe in my sisters size. They spent a lot of time with us going through the shoes and eventually found the shoe at another location. We really appreciated all of the time and effort they put in to help us out. They never made us feel uncomfortable due to the long search; because of them my sister will have a great pair of shoes for work and Academy Sports will definitely have our business again!
Great selection of products ,staff available to help you with any questions you may have.
Stock is very picked over but was still able to find some gifts.
Ordered two items very early in the morning (3 hours before the store was scheduled to open), when they still had several that just arrived in stock, only to have my order randomly cancelled an hour later saying they no longer had them in stock. Plus it will be a week before my money is credited back on my card. Highly disappointed and upset!
Academy had a decent sale on shoes I went in with intentions to purchase wood and things for my grill. Long story short I came out with three pair of Adidas and new balance shoes 🤣
No lines at checkout and they had 3 cashiers on an early Sunday morning. Staff was helpful. Gave good advice on a high price item. Another staff member left her department to help me look for the item I came in for.
This store is well laid out, they have a very good selection of sporting products as well as outdoor gear for the campers. And there prices are good. Come check it out if you havent already.
Employees are awful . They not only are extremely rude but have very little knowledge on the equipment they sell. Prices are wrong. This was the second time we purchase 2.5 weights for 1.73 and was rang up for 1.99 the first time we let it slide this time we said something and it took another 15 min to fix the issue . Needless to say will NOT BE returning would rather take the drive to kennesaw or douglasville
Verify that the price you pay is correct. Purchased an item today and at checkout it was higher than listed price. Cashier had to make price adjustment. Can easily be overlooked especially if purchasing several items.
The employees are helpful. I wish they would keep more shoes in stock.
Worst service I have ever had, and I shop at Walmart...I waited in line for 20 minutes at the gun counter. I was the second person on line, there was one person working the counter. Two people came in line after me. The next associate then began helping people from the back of the line forward.What is the point of the take a number system if you are going to completely disregard it.I will not be coming back
Great place to shop for guns and ammo and sporting equipment..
Very nice and always clean. I wish the cashier knew how to give me gift rec for my gift cards I purchased..
This is a very organized and neat store with everything so easily located so you can get in and get out. Also, given my ankle developed some issues, this is the only store I can find boots with width, comfort, and ankle support to get me through the day
Academy in Hiram I gave you only 2 stars because You have dozens and dozens of mens work boots and all styles and sizes. You have Only two styles of womens work boots and you cant even keep them stocked in needed sizes. I was unable to purchase what I needed today. Bates Ultra lights.I despise trying to buy shoes with out being able to try them on. I also did not have time to wait on delivery.
Bought AR 15 from there. Took to range would not fire. Tried 6 different magazines, 5 different types of ammo.Had a fun day PLANNED. Gunsmith at range said it was not manufactured correctly after taking it in back and running gauges on it. Took back to store. Since gun was removed from store. (i guess I should have shot it in the store to make sure it worked before leaving) it was now a used gun and they would not refund my money, exchange, or send back to manufacturer (in Alabama). Instead gun was sent to Minnesota where estimated repair time is 3-4 weeks. STOPPED BY ACADEMY SPORTS IN TWO OTHER CITIES, THEY ALL TOLD ME THE GUN SHOULD HAVE BEEN INTERMEDIATELY SENT BACK TO MANUFACTURER, REPLACED AND I WAS GETTING THE RUN AROUND. Would any other business be allowed to function like this. This is like reverse Popeye, Pay for a hamburger you can have in a month. I am so glad I could loan Academy sports $ 700.00 for a month interest free. I wish I could get deals like that. Now I will have a repaired (not new functioning) firearm which I will always wonder if it can be trusted. I USED TO SPEND A DECENT AMOUNT OF MONEY IN THIS STORE, BUT DOUGLASVILLE AND KENNESSAW ARE NOT THAT FAR AWAY
Always clean and staffed. There is sually a door greeter who is very nice and helpful, he has even walked around the store with us to help us find something we were looking for. Low prices too.
Great service and always find a great deal on something new I didnt know I needed!!!
Great selection! Where to stand for cash registers are a little confusing and also slow to check out
I can never find a staff member here. Alot of items are out of stock or discontinued with nothing to take its place.
My favorite place to shop in Hiram..... friendly staff and fair prices.
The Manager here was extremely rude, racist and ignorant. She called the police on me for open carrying my firearm, which is perfectly legal since I have a carry permit, then asked me to leave... while I I was waiting to check out with overa$150 worth of merchandise, the police never said a word to me by the way. I think this woman was just scared of guns, and needed the police there to have the courage to ask me to leave. Doesnt make a whole lot of sense since the store sells firearms, ammunition etc. The corporate office did nothing for me when I called to complain about the HORRIBLE way I was treated. I will never step foot in this establishments again and rexcomend the same for everyone else.
Fantastic store a little bit of everything outdoors and great prices
They always have great product, especially during summertime when need summer gear. They also have great clothes around this time of year. I suggest this place to people who are in dire need of summer clothes and other summer gear to make last.
Went here last night. Bought some ammo, couple ammo boxes and a new scope this lady that rang me up was rude and didnt care about my product. She didnt say hello or anthing like that. She started ringing up my stuff put my scope in the bag and the ammo boxes. I asked if she could put the ammo in Separate bag. She took the bad with the scope off the bag rack and dropped it to where my scope bounces on the counter top. Then charges me double for my ammo. I told her and she didnt apologize refunded me the extra charge then shoves the recipe in the bag and starts with the next customer. Doesnt tell me shes done or if she fixed the problem I had to ask her if she was done.
A little low on stock, but thats understandable considering its 2020 and December. They dont hassle you about wearing masks.
They have so many things in there. If looking for a item that You cant find anywhere else, You most likely can find it at Academy
Immediately as I walked through the doors, I was helped by an employee name Zuri. My son sent me into the store for football ball item. Zuri took me straight to what I needed. One item Zuri wasnt sure if they had, so he went and got Joey; who was also extremely helpful, respectful, professional and polite.
Went to Academy for shoes for the grands. Great selection even included their hard-to-find sizes and widths. Would recommend this store to anyone shopping for any kind of sports gear or equipment.
Academy is one of the best outdoor sports and indoor exercise places Ive ever been. This store had everything that I was looking for....and a whole lot more that I cant buy right now haha.if you need anything from garage gym to shooting to fishing, this store has it.
Had new stuff there
What a great selection! The workers didn’t bug us but were there when we needed them.This was my first time in an Academy Sports and it won’t be my last. Great prices too.
Very slow moving cashiers but pleasant shopping experience.
I’ve shopped here for several years now and I’ve always noticed that it’s usually pretty trashy, specifically in the shoes department. Today was my first really bad experience though, my daughter went to sit down to try on some shoes and someone at put a “security tack” point up on the bench. Luckily my husband noticed it before she sat on it. I asked to speak with the manager and his excuse was “we’ve been really busy today and this is a security tack so someone must have stolen so shoes.” So they not only not clean but they also lack security apparently. I’ll take my business to the Kennesaw Academy for now on.
We went to another Academy but they were out of the size of cleat we needed. I called other stores to find the size we needed. After multiple hold cycles at other academy locations, I was connected to Kai in the Hiram location. She took personal interest in our search. She followed through the process, even though she was unable to get anyone working in footwear to respond. She located the size and held them until we got there. She is the right person to be working customer service.
Clean store, friendly staff. Good selection of products and reasonably priced. Nice fitness apparel.
Well some of the employees are horrible, but on the other hand some are wonderful. Good clearance, horrible at displays . On more than one occasion theyve had the wrong shoe displayed on sale. And they dont care nor do they see what the big deal is. And Im talking about management!
Everybodys sporting everything is here and then there is the fine selection of high speed projectile launching devices fueld by black powder. Top quality products for all sporting desires from amateur to pro this is the place to go.
I was there almost an hour and not one person offered to help me. However, I saw quite a few employees playing around. There were some good bargains, but none in my size. I like that they carry a few of the upper end brands, like Keen, Merrell, Hi-Tec, and Columbia, although a very pitiful selection of each. I will drive to Kennesaw next time and go to Dicks or Rei. At least you get good service for those prices and they are usually well stocked.
Horrible!!!! Went to the store in December to purchase a firearm knew what firearm I wanted filled out all the paperwork then submitted it to the gun counter and I was told I was delayed for some reason probably because I choose not to have a Carry card in Georgia but that is my choice and my right. And according to my 2nd amendment I have the right to bear arms so I choose not to give the government more of my money. For a card I dont mind the wait I am no felon or criminal. What I do mind is Academy not following thru with what they say I was told three day wait that I would hear something in 3 days from them If not to call them I did numerous times one time told still delayed. The nested time I called it was a very rude female that answered told me they couldnt tell me anything. I told her this was not the first gun I had ever purchased and that they can is on the computer to look at it she said NO I CANT WHEN WE HEAR BACK FROM THEM WE WILL CALL YOU. Well gave it a few days called back the third time the gentleman said it could take up to 15 days. So as you can read in this review it is January 31 2017 and I have still not heard anything called the store manager 3 times no return call. So I am going to give it one more shot before I call there corporate office about this. I would like someone to contact me. So we can get this resolved maybe or I will spend my money else were like I did when I bought a diffrent firearm before at CABELAS. At least they do what they say they will do. Academy might want to take some lessons.
The store is great but how understaffed is this place??? Ive been here 4 times and EVERY TIME, I wait to check out in a line with like 10 other people. Today I had a return (was just here Wed and waited forever, too) while 20 other people bypassed me because only one person can do a return. It only took someone else to open a register after like 25 people built up in line. Ugh, so annoying. SMH
Good helpful customer service
Prices are outrageously high. Browsed the entire store and only found one person for help. No wonder there are very few customers. We found what we needed, at much better price, elsewhere.
Inventory is limited out of most items for sports although clothing is well stocked, guns and ammo are nonexistent.
Didnt have anything we needed for 7th grade football in the sizes we needed, but have purchased shoes there and the selection is pretty good.
Checking out ammo supply . like everyone else slim did have 450 bushmaster picked up a few more.
Online order, 3rd time wrong delivery. Discrepancy between packing slip and item caused complications in the return process. Poor Phone cust svs. Ordered item from other company.
Went here looking for a holster for a my pistol, didnt find anything that I liked. They have hundreds of pistols for sale looks like they would have a better selection of holsters for sale also.
Had a good experience, the cashier was nice, but when I needed something from a high up shelf it took me 25 minutes to locate someone who could help me. I think it was break time for half of the store, it was unusually under employed.
They have a great selection. The staff was friendly and helpful. They made sure I found what I was looking for and that all of my questions were answered. Great place to shop.
While I was here to pick up a pool and asked a manager for help he was too busy to even point me to the pools because he had a gun sale- I guess they get commission when they sell guns?
Terrible service at the gun counter. Waited in line, grabbed a number... And after 20 minutes a second person came to help and started with whoever he pleased. People who had just walked up instead of along who had been there first.... Ridiculous. Guess we arent going back there to look at guns anymore.
Well not be coming back. We waited 40 mins for help in baseball helmets only to be told they dont have adult helmets. Customers services Im sure would be better if all the employees worked instead of gathering and talking about weekend plans.
Dont have alot of variety of sizes they are always sold out
Terrible service more than one employee was rude. I called they told me they had 10 of something in stock when I got there they told me that their inventory was wrong. Manager didnt even bother to speak to me. Wasted an hour of my life.
After failing to find help my first try, I went to the fishing section for a bit. I came back and there was one employee standing there using a computer(?) or something at the gun counter and no customers. Asked him if I could see a bow and he walked over to the bows and asked these bows?, and then proceeded to tell me he was busy and Id have to wait. Ok? So I couldnt look at the bow while you typed? And you walked over there just to say no? Anyways, me and my wife left. I know its a drop in the bucket, but you missed a $500 sale.
Its academy the guns well priced if u hill Billy like me its toys r us for grown ups lol bunch of stuff for the kids and there shoe selection is nice
I like this store but they should carry a better variety of guns and ammo. I think the ammo is a little too expensive too.
Ive always like the store but for the last few months it has looked like a going out of business sale. Light on anything with the exception of clothes
Service in the firearm dept was really slow only one employee behind the counter but I kind of get it since there were only a few people browsing that section but it was around noon on a weekday I would imagine evenings or weekends would be far busier hopefully they have more employees other than that they have a great selection of ammo at pretty reasonable prices
I was there for about 1 hour with my son looking for a good workout shoes we did not find not 1 person to help. The shoe department had no one working.
Good sales right now, but none of the price check stations scattered around the store worked. I didnt tell them, or Im sure theyd have fixed them.
Great store. Very helpful store associates. This store appreciates your business.
Went in there today with my husband to look at the workout machines. Not one person said hello. Two staff members seemed to come close only close enough to stare at us. New to the area and wont be coming back. Very disappointed.
Meh, Firearm selection. They didnt have what I was looking for. I should have called ahead first. The prices for what they did have in stock is onpar with pretty much everyplace else that sells firearms.
Love the store, but really lets get some staff in here to assist people so they can spend more money. Smh, was in there for 45 minutes and finally found one employee on the floor to help me.
Still the best place in Hiram for sports and outdoors equipment. Decent prices and selection
Great selection of sporting goods. Prices are cheaper through online retailers on most baseball gear I found. Especially on gloves and footwear.
Great customer service, always clean and neat.Prices are affordable.
I ordered a Tent online when to pick it up it was ready in about 10 minutes the man that brought it to me was very nice and accommodating
Totally love these shoes
Academy Sports + Outdoors has a very wide range in selection from sports wear to sports equipment, at very affordable prices. Anything you buy at Academy Sports, you will love. It will be in very great quality and last a long time before you ever have to replace it
Good selection of sporting goods, outdoor grilling, shoes, clothes. Nice. Clean. Organized.
Terrible customer service. Employees do not ask if youre ok or want to see something in the gun department for the simple fact that I am hispanic. But I have the exact same rights as a white person. I also am a citizen of USA.
RUDE....RUDE...RUDE...I am 6 months pregnant and as I was walking in the store I ask the gentle at the front door where the restroom was because I really needed to go, he didnt even look at me he just pointed and rudly said in the back corner, then the lady I came across on my way to the back when I ask her if she could point me in the direction of the restroom looked at me and said in the snobbish voice, Im on lunch. This is by far the worst customer service I have ever encountered at an Academy Sports store.
Ok for a local sports store.
This store keeps getting worse in lack of product on the shelves. Weak, very weak.
Great outdoors store, huge variety, lots of ammo choices as well. Friendly and helpful staff. Cool store just to wander around or to do some serious shopping.
Helpful and friendly staff
Love this place. I just wish they had more help at checkout.
Sells cool stuff I cant really find anywhere else nearby like salt blocks for the deer that hang out at my place, or like tannerite!
The EMPLOYEES are very polite and helpfu. But as soon as you get a MANGER then your experience will soon turn to crap. Manfers dont know anything about the product in their store. I mean not a damn thing , I get that you have employees to help the store. But does academy do slave labor?? Was on the bike asile when looking at tires saw a young man struggling with a bike putting it on the top shelf by himself on a ladder. Very very dangerous I didnt wanna ask him while he was up there so I saw apparently a manger ( Jalanda ) so I asked for help. No eye contact to me whats so ever an said drew when you get done with bike help this lady with her question ) an kept walking. Now this young man was polite and had a really good understanding on my question and tried his best to his knowledge. My experience with the store overall was CRAP because of the so called manger.
The guy behind the counter kind of just ignored us until he was through with showing another employee how to do something. It took some minutes. When you are a customer, minutes, count. All he had to do was acknowledge us, say something to the effect of Hello, I will be right with you, Good evening, I will be with you in just a moment, something.
Got great prices on range ammo. Store is well organized so finding what I wanted was quick and simple.
Great store . I appreciate that they restock consistently on hard to find products
Total reviews rating 4.2
199 Reviews for Academy Sports Outdoors 2023:
Review №1
2022-06-06So I will say that my experience here was very mediocre. I ordered a bike and the tire was a little flat when I received it so I added some air to it and the front tire popped. I called the store to see if I could bring the tire in and exchange it with the same tire (I did ask this) they said I could. So I took the tire to the store and instead of giving me a replacement tire that matches my bike they gave me a generic tire and tube. While I do appreciate the effort, on a brand new bike I wouldnt want to have mismatched tires so I proceeded to call again and I was informed that I could just exchange the bike. The person I spoke with said that bikes would be built over the weekend and that once this bike was assembled they would hold it for me so that I could come back and exchange it. So I waited until that Monday called up there to see about the bike and they said that they couldnt find any of those bikes even though the system showed they had some in stock. So I decided to go ahead and take my bike back to get a refund then I proceeded to order the bike again. After ordering, I received a notification about a day later that the bike was ready for pickup I did not go the same day I waited 2 days and sent my husband to get the bike only to find out it was not assembled yet even though they notified me that it was ready for pickup 2 days prior. I called about the incident and I was informed that they would contact me once the bike was built so I could go in and pick It up however no one contacted me. So the next day I called again to confirm that the bike was fully assembled before making another trip I was able to confirm it and my husband was able to pick it up. So overall I did get the issue resolved however the way it was handled to me was very poor. I do appreciate the efforts of all those involved but I feel it should have gone much smoother.
Review №2
2021-07-24I went to Academy Sports. I bought a tactical back pack. A great place to shop for a lot of different merchandise. As always customer service was excellent and helpful. The merchandising neat and organized. They will match pricing and the prices are reasonable. The location is is visible from the road. Easy to access.
Review №3
2022-05-26Love this place. They are extremely helpful and friendly people. Especially Michael Cox in the gun department. I wish I could remember all the names but had several things going on today with picking up on line orders and really wanting other things too. Thank you for the people who helped me today in the front by the online pick up area, managers being apologetic for handling multiple issues and service by the cashier and others for remembering and going through the hassle of getting my first responder discount thank you all so much! I will most definitely see you again soon. Clean place and pleasant workers.
Review №4
2022-06-11Came to this location yesterday with my boyfriend to look at guns so that I could hopefully purchase one since I already had an idea of the one I wanted. There were 3 associates behind the counter. I will say they were assisting other customers but we were never greeted or acknowledged by any of them while we waited to be assisted. We looked at the display of guns for about 15 mins and we finally decided to leave to go to another store. Even the manager came back there and never acknowledged us or any of the other customers. There seemed to be some tension between the Manager and employees and even while leaving there was a issue with a cashier and and another employee it seemed. Customer service definitely needs to be improved here.
Review №5
2022-07-03The rudest person there. Dont get in Lailas line because if shes not working it shell let you know with a attitude problem. Remember that whatl one person does affects the whole store.
Review №6
2021-05-10I had rode all around paulding county GA looking for some traditional army camo pants to match a new cap I bought in colorado. I assumed a sport store would definitely have camo. While they had some hunting camo (with outdoor leaf latterns) there was no army green camo so I would eventually leave dissapointed. But not before I thoroughly enjoyed walking around and browsing because they had EVERYTHING ELSE. I mean I almost bout a basketball.goal for no reason. I had to force myself to leave because after all I was only there for army green camo pants.#8Robinsons #untamedcreativebeings #themrobinsonboys
Review №7
2022-06-16Says Mens football cleats are in stock online with several options to buy in store. Drive there 30 mins away and there’s literally 2 options all very small sizes. A clerk said they wouldn’t get more until the season start. I guess they think people only play when the NFL is playing….
Review №8
2022-06-06The young man was very knowledgeable of the equipment he even checked other stores to see if they had what I needed I appreciate him very much
Review №9
2022-06-10Only complaint I have is that they don’t have enough employees working the registers, 9/10 times I shop here the line is backed up and your standing in the clothing section with 1 register open! Atleast have a self check out area!
Review №10
2022-06-14Tara the cashier was helpful and very personal. So nice to have someone who enjoys their job.