Academy Sports Outdoors in Newnan
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Newnan, Coweta County, Georgia, US
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Site: https://stores.academy.com/ga/ne...
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–10PM
- Saturday:8AM–10PM
- Sunday:9AM–9PM
Academy Sports Outdoors in other cities:
We had a drive for the holidays and needed over 100 sleeping bags. The employee, Noah needs to get employee of the year!!! He was so nice and extremely helpful, he was honestly the ONLY one who assisted us from the beginning until the end...he even helped us load the truck. I wanted to make a note that the manager of the store who worked today’s shift at 3 pm was the most unhelpful individual I have ever came a cross who works retail. For someone to have such a negative attitude and a dismissive attitude towards us was disgusting; especially after we told her our purpose of getting these items was for a drive.
Nice clean store. Helpful sales people. Came to buy corn for the deer, which they had. A friendly young man loaded the (1)40 lb. bags for us! My husband bought basketball shorts at a reasonable price $15 and I purchased a pair of Aasica running shoes, on sale! They are having a storewide sale...
The store is great to shop at and the staff is friendly. However... a fast checkout would make it better. 2 registers open and “management” walking around with a line backed into the clothes section. Staffing is hard these days in retail but when employees are available standing around and you don’t open registers to take customers money that’s a problem.Update 12/11 - Same as before. Store is well kept but the check out experience is a disaster if its even slightly busy. Other Academy locations have a single line when it’s busy to keep a steady flow customers, and avoid someone with one item getting stuck behind a problem and can’t shift to another line. It would be very easy to clear the front aisle then when it’s busy have one of the 2-3 folks wondering around or the person leaning on the podium at the front manage the single line to keep things smooth by directing to the next open register. Certainly not giving insights on something I don’t know anything about, been doing customer retail for 20 years…. Just needs someone inside the 4 walls to say there has to be a better way, explore the options, and lead their team.
Just bought a .308 savage arms from here. Love the gun. I was going to get a different one but the guy at the gun counter (i think his name was Paul) convinced me to get this one. Absolutely LOVED the service and professionalism he displayed. He made it very easy to decide which gun i wanted and gave me tons of suggestions and tips. He definitely deserves a raise. Been shopping at this academy ever since they built it and I’ve never had a single problem with the employees, service, or anything like that. Probably the best experience I’ve had buying a gun. Will definitely be coming back again like i always do. 11/10
I want to give a two thumbs up to an employee there buy the name of Ricky. Im new to the area and Ive been going to this store since I moved here and not once has I ever had a employee acknowledge me or even speak. Except when Im entering the building. Thats until I ran across Ricky. As I was passing by. Ricky spoke andasked my how was I doing and could he help me with anything. I was shocked that a person working there had said something to me .Which made made my day. Thanks Ricky for being colored blind....
Cannot get anybody to answer the phone. I guess They have enough business, they don’t need mine. Going to Tractor Supply. Oh yeah, I’m not sure what the role of the person that stands at the front door, they need to learn how to say hello and thank you. But not expecting much, just some courtesy
Didnt have my color and size in the shoe I needed but had other colors in the right size for me to try on. The department associate Grace offered assistance and had knowledge of the differences between the shoes I was interested in (which I knew to be true because Id already done my research ;) I tried a few on, made my selection, and she ordered the pair I liked in the color I wanted. I appreciated the service, especially since its so rare these days. See Grace if you go in.
Would give it 5stars but the guy (Jacob) in the firearms department, acted like he wasn’t interested in helping a person of color. Lied about wait time, slung his tablet towards me, ignored my question and acted as tho I was bothering him. His service sucks and makes me not want to return
Went in after school with my two girls to buy all their softball equipment for their first season ever. We needed everything. Waited around for 20 minutes and circled the store a few times looking for help. The one employee who did see us wouldn’t make eye contact and zoomed by us. Total wasted time about 45 minutes without help. Wasn’t greeted at the front door upon arrival. When leaving the store, we stopped by customer service and asked if employees on the floor still helped customers. He said they did and I explained my situation. When I said I wasn’t interested in buying anything anymore, he didn’t apologize or anything. I will not spend hundreds of dollars in a store and get this kind of customer service. This location has gone downhill.
The first time I came here to pick up a bike I had no problems. I used the email to notify employees for curbside service and they brought my bike out with no issues. Today(10/10/20) the older guy at the front lobby was rude. I used the email to notify them of my arrival and no one showed up to my vehicle after 5 minutes. When I go inside the older load prevention guy cuts me off to give me wipes because he thought I touched the trash can. Then makes a rude comment about my size when I was picking up my bike. He seems very socially awkward.
Personally we all know there is an ammo shortage but just dont feel its quite fair that they keep stock of ammo in the back and refuse to sell it to customer actually dont have any and arent trying buy everything they see as this happened at academy in newnan ga. Was not impressed at all considered all i want is 500rd 22 cal box.
Not my place to go. Very unprofessional added with an uncomfortable environment. Horrible Customer service. Felt as though I was being followed for no apparent reason. Would not recommend to buy ammo or guns being that theyre always out of stock! I wish I could rate 0.
Disappointed in the the service at this store. We purchased a bike, but noticed the brakes were not adjusted correctly. Before leaving the store we asked to have the brakes adjusted. We were told the bike assemblers would be in the next day, that they would fix the bike and that we would be called when the bike was ready for pickup.The next day came and went. Nobody called. The following day we went to retrieve the bike, and the brakes had still not been adjusted. We were offered the option of leaving the bike at the store to possibly have it fixed at some future date, maybe, or to cancel the sale for a refund. I expected better from Academy Sports.
Big store, many great sport and outdoor items. Large clothing section with good selection. I ordered an item on line and picked it up in the store. They offer curbside pickup, but I toured the store. Many open spots on the shelves. I will return in a week to see if they restocked.
Stop putting people in departments they know nothing about. You had what looked to be a 19 yr old girl in the hunting department and when asked a question she had the “deer in headlights” look because she didn’t have the first clue of what I was talking about as she continued to txt her friend on the phone. Worthless……
Its so hard to find sizes in shoes and nobody ever wants to help locate what you are looking for. Ive ordered online for store pickup while standing in the store thinking it will be easier just to have them cancel numerous times. Im done with this store. Was going to buy a display shoe just to have them tell me they couldnt locate the matching shoe so I was out of luck!
Joseph at the gun department was excellent, professional and so helpful. He took the time to explain everything thoroughly with patience. He was totally great, and please make sure to find him if you want to feel you are special there. I was totally impressed by the excellent customer service I received from this gentleman.I enjoy shopping here, and will definitely recommend to everyone.
Good place to shop for indoor and outdoor sports items, guns, work shoes and a lot more. Staff is just OK. They wont volunteer to help you to find something and will try to disappear if they realize you need some help. It happened a few time. One more problem is there bad inventory. Theyll have something in computer but not on the shelf.
This Academy Sports is awesome the people that work there are great and very helpful. EJ, I believe is his name he was so helpful and nice helped me a couple of times ! He is a star employee and deserves to be acknowledged of it! People are very quick to write bad reviews so when deserved I will make a point to make it known! Thanks EJ, I hope that’s your name lol I’m pretty sure it is!
Went in to the store to purchase a new pistol. I had been shopping around and found the same one 12.00 cheaper at another establishment (Adventure Outdoors). The young lady helping me said they do match prices and that she would check with the manager. They were true to their word and did so! Excellent customer service! Just stay away from the little heavy set man that looks like Mario. He will tell you they don’t match prices with Adventure Outdoors 😞
They actually had the item we were looking for and expected them to not have it. And the price was considerably less than I expected. They still remain a bit pricey on their firearms and most related items. Overall, I had a great experience and Academy Sports & Outdoors in Newnan, Ga. is a wonderful establishment to shop.
I went tonight to buy my daughters some shoes... A Male employee was very rude and disrespectful to my 13 year old and made a comment on how wrong she was about a pair of shoes and told her not to say something... I find it totally out of place and very disrespectful for him to say ANYTHING to my daughter. We wernt even talking to him. Someone might wanna train the employee better on manners and how NOT to talk to customers before people start not to shop there...
Mostly keep good selections in stock, but on occasion they let me down. Though Ive bought a few rifles from them and they never let me down there, even on relatively weird gun selections like my c308. I wish yall kept more ammo in stock. Seems like it takes a month or two to replenish certain types like steel 7.62x51. Which is unfortunate because I would buy it all the time!
This isnt a review of the store so much as a review of one of their associates. The guy with the pony tail that works in the gun department to be specific. I think his name is Jeff. If he spent less time spying around endcaps at customers and more time asking if they need help that would be great. I was in the store looking at ammo only to catch this guy staring and it doesnt sit well with me. He made the entire experience uncomfortable to say the least. Not once did he ask if I need help with anything but I see him watching my movement several times. Thanks for the great customer service, Jeff... or whatever your name is.
I checked online for product and confirmed it was in stock. We drove almost an hour only to find the shelf with the tag for the item we were looking for had the wrong item stocked. I asked an employee for help, she looked up the item and said they have 4 in stock. She called for further assistance. It took over 5 minutes for the other employee (EC was on his name tag) to show up and all he did was look on the same shelf and say they dont have this item. Im beyond frustrated by the lack of customer assistance. I will not be back to this store.
A great place for my sons! They have many items, including shoes, clothing, sports equipment all under one roof for an affordable price. We bought 2 awesome brand name rucksacks ( I.e.higher quality backpacks )for school in 2013 , that still look nearly new. Even rare bike tubes can be found here( sizes not available elsewhere) . Im grateful for the convenient location as well.
I went today to buy two guns and a $1499.99 browning gun safe. The customer service was extremely poor. The manager in duty, Sean, showed extreme disinterest in showing me the safes and even brought me the wrong safe out of the back due to the lack of attention he was paying to me. I was trying to ask him questions about the safes and the shelving and specs on them but he just stood there with zero comment. He was very rude to me, the people with me and his employees. They were all constantly apologizing to me saying hes always like this and they are very sorry. Never ever go to Academy in Newnan with this manager in duty!
I was in line to check out and was sent to customer service to purchase my hunting license where I had several people that the checkout lady sent in front of me, after waiting another 20 minutes without any acknowledge ment I left and will not be returning. Went to Walmart and purchased everything I needed at a lower price and was acknowledge d.
Customer service was subpar and pushy. They targeted my childs wants versus my needs for him. They werent knowledgeable of inventory or its placement and seemed annoyed and more concerned about getting me through the checkout process and out the door, satisfied or not.
If I could give them zero stars I would. I walked in the exit door. They made me leave to come back inside. I could have stepped 6 feet to me left and walked through the inner entrance doors, but no, I had to leave and come through the correct exterior door. So I did. And then I left. You will see none of my money for the rest of my life.
Cliff notes - paid for CO2 tanks to be filled and new tank, was made to feel like I was stealing my own tanks, charged for filling five tanks, and they didnt fill any of them. Not even a little.Great selection and friendly staff, provided you dont need anything firearm or paintball related. I bought a co2 tank and had 4 others filled last time I was there, the guy took my tanks and told me to go wait at the cashiers desk, he brought them and left, then had to come back to convince the cashier that I was only buying one tank and just filling the others because obviously I was trying to steal more tanks than they had in stock and they have no convenient way of indicating this like Dicks does. Paid more per tank to fill them then at Dicks. Then, on top of all that, THEY DIDNT EVEN FILL THE TANKS. Not one. All empty. The weight of the new tank threw me off and had me thinking it felt right but after I picked them up individually I could tell they were light, but I didnt think they would left them completely empty. And if you need any help with any firearm questions, you might as well Google it.
Update: Not only did we wait a total of 20 minutes to receive an answer regarding this display/discontinued item, once we received an answer, we were offered 10% off of the marked price. This item had visible scuffs, shoe prints, and ink stains, the employees themselves had cut off the zipper to prevent people from unzipping it in store, and we were told it was discontinued. At this point, this bag was used, but the manager on duty apparently believes that a used item should sell for $5 less than brand new.
Wandered around looking for help with shoes. Never saw a soul. Went to look at guns as Im in the market to purchase. The man answered exactly two questions, showed me one gun and just......abandoned me. At least he took the gun back first. Store was clean and cashier was friendly.
As a black female I have rarely experienced being followed around a store. This was my first experience and worst of all with my kids. They will never see me or my money again!! At first I was impressed with the good morning, and are you finding everything ok and is there anything we can help you with and then I noticed I was the only one they were saying it too WOW. Then when we proceeded to the check out my bag was the only one searched because they had been having problems with the sensors. I would like to say thank you for allowing my son to see how some of you people really see him.
Better when Steven was here. Walked around for 45min passed 8 employees not one asked if they could help. Go to check out one lane open, six waiting to pay, four employees standing in chat circle giggling. One cashier had to interrupt them to help other paying customers. And the response to the call for help was all over their faces like really we are talking!Disappointed whoever is running this store now sucks at it.
Two cashers were open and 5 people in each line. Casher was great, however there happen to be 5 other employees in blue shirts standing behind the custecus service sign just shootin the breeze. They looked over several times but not one could open a till in customer service to hekp out the line. Then two walked off still talking, then stopping in front of the doors for about 10 minutes. Customer service is less then 2 stars but the cashier who helped me was very kind! He deserves 5 stars!!
I’ve always found this to be a great academy location. They have everything, good pricing, well-stocked, well-lit, and friendly people.Guns, fishing, camping, hunting, athletic gear, sunglasses, baseball, softball, football, hockey, running, shoes, skates, bikes, ncaa team gear, boating, recreational, so much more.
No customer support after the purchase. I purchase a weight set at the Newnan GA store and one of the star nuts was misthreaded and would not screw on. I took the nut to the store and a manager named Steven, who had terrible customer service and communication skills, told me he couldnt help me and I would need to take back the entire 110lb set. I told him I already discarded the boxes and I only needed the 2in round nut. It would be difficult to bring an unpackaged weight set and bars back to the store. Steven said he couldnt do anything else for us. I saw lots of these star nuts in the displays and I asked to speak to Steven again but he told a store associate to tell me he wouldnt talk to me again and I had to take my whole set back or purchase another nut myself. The guy wouldnt even come out and talk to me again. I called customer service and they gave me the number of the weight manufacturer and told me to call them. Dicks and Wal-Mart wouldnt have done this to me. I think Im done with Academy after this.
They have a very poor selection of cleats of all kinds had one gentleman help me told me a pair of cleats was 20 bucks get up to the register and they are almost 40 have to go back to pick out a another pair different gentleman helps me find the proper pair great help second gentlemen very helpful very polite apologize for the error of the other person but overall selection is poor when it comes to cleats in general
Was trying find a specific lure and could not find any help. Another customer helped me look and said try asking at the gun counter. That employee said they were helping in both areas, but couldnt leave the gun counter. I was unhappy after spending 30 min looking send left without it.
Total reviews rating 4.3
199 Reviews for Academy Sports Outdoors 2023:
Review №1
2022-06-16Id love to see better prices in here for workout outfits but I have caught some great sales and think its nice they give a military discount. The place is always clean and neat looking. And people at the register are nice. Would love people throughout the store to help. I needed help finding some sneakers but figured it out. The sneakers are kinda scattered weird.
Review №2
2021-11-23Store was decent. I was able ro find some ammo in there. Its rationed ro 4 per customer.
Review №3
2022-02-27First time visitor. First time shopper. I was in need of work boots and they had a good selection. Great selection on sneakers, athletic gear, back yard items, etc. I was impressed. Another visit will be very soon.
Review №4
2022-07-02The prices on ammo are to high for the volume they have. They are not having trouble getting ammo in but the prices are still over twice what they were before the shortage. Having so much sports and outdoor products they could lower the prices on alot of things.
Review №5
2022-05-25Nice.. They have a variety of products, the only detail is that I was looking for new balance or acis tenis shoes for woman and they just had a few options... Not much to choose.
Review №6
2022-06-30I love academy they always bring a smile to my face they always have great sales going on and the staff are amazing very attentive and always so happy I love good southern hospitality!!!
Review №7
2022-06-21Recently purchased a firearm here. Very easy process if you have a weapons carry license in GA. The staff were very helpful and organized.
Review №8
2022-06-06Nice store. Friendly staff. Usually have what we need in stock. Returns/exchanges are quick and easy. Good selection of quality, inexpensive kids shoes.
Review №9
2021-11-11Wow!! Amazing brand. I typically shop for sports, outdoor and accessories at another big box brand. The store was clean and very neat. An unbelievable selection of product. Brightly lite and custom friendly. Spacious and easy to see and shop without being crowded.Custom service was fast and staff was present in the sales floor.Prices are reasonable and based on the quality of product you select.Name brand on all items, fishing, hunting, sports, you need it, they have it.
Review №10
2022-02-26Nice store. First time visit. Well organized but lacking reloading supplies. Was looking for powder and primers but non available. Very disappointing.Stock holder also.