Kerbside pickup
Yes
Advance Auto Parts in Douglasville
Categories
Location on the map
Douglasville, Douglas County, Georgia, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 770-577-3358
Site: https://stores.advanceautoparts....
Site: https://stores.advanceautoparts....
Opening hours
- Monday:7:30AM–9PM
- Tuesday:7:30AM–9PM
- Wednesday:7:30AM–9PM
- Thursday:7:30AM–9PM
- Friday:7:30AM–9PM
- Saturday:7:30AM–9PM
- Sunday:8:30AM–8:30PM
Advance Auto Parts in other cities:
Comments (96)
I ordered a water temp sending unit online. I was told the number had changed and I got one that cost 4.00 less than the one I ordered and paid for. No offer of price difference refund.
Friendly customer service, would come again for any other parts need.They also sell other products like screws, bolts, engines, oil, ect.
Bad experience with customer service. The guy who took care me was so rude. Never go to this location again. The other location on hwy 92 is best choice. 6395 Hiram Douglasville Hwy, Powder Springs, GA 30127.They are professional and friendly
The very best Employees. Stores are poorly stocks. Slots are empty or less then one item on display. You can not max your sales with low inventory. Ken White.
Always a great place for a women needing help! I have yet to walk in Advance Auto, Kings Hwy and not been greeted with a smile or can we help!18yrs of dependable service for me😉Thank you Advance Auto (Kings Hwy)DOUGLASVILLE, GA
Friendly and understanding staff. They have given me sound advice on several occasions. As well as not laughed at me when I bought my 3rd gas cap replacement in 6 months.
This place can care less about you or your car. Always gives a woman mix dieanosese. And please dont let it be near closing time, instead of trying to help they send you on your way. This ones close to downtown Douglasville.
No help whatsoever. Every worker was rude except a woman named Carol (not me, another Carol). She went out of her way tobhelp me and sje was about to do a delivery. This place wont do ANYTHING to help you.
My car broke down in their parking lot and the lazy guys on night shift where too lazy to even help me! I offered to buy the item I needed and was told it wouldn’t do me any good- they didn’t even get off their asses to come outside to look at my car!! But the fat balding old man took 2 smoke breaks in the hour I sat in the parking lot waiting for help to come! What a joke!
Terrance provided great service. He was very professional and very friendly. He had my battery charged and I was good to go in 15 minutes..
I went in and asked about power steering fluid. I was told what I needed but couldnt find it on the shelf. I asked for more assistance, not much help there so I left without it!
The workers at this store are ALWAYS kind and courteous...they have very good customer service skills...they move smooth and fast!!!
This location needs a close on customer service its like pull teeth to get them to help you. I will also add its not normally like that but today they were in a no help mod.
Typical car parts store. Decent prices. Employees are polite and helpful. Store is clean and well organized.
They have bad attitudes and they act like they don’t want to do there job and they put very little effort into helping you
Why put people behind the counter who have NO CLUE how to look up a part. I take that back maybe they can look up a part but Lord help you if its not in the computer. KNOWING a dipstick from a push rod should be a job requirement. I waited 20 minutes while 4 YES 4 people stood at the parts counter ALL at different stations and NOT 1 of the dimwits behind the counter had a clue NOT a clue. One guy had a LS1 in a 69 Camaro and needed a serpentine belt. HOLY crap its not in the computer. NO crap that engine didnt come in that car He just needed a belt. And the nitwit working the cash register, oh man. Whats with passwords why did he have to ask for a password 6 times during 2 transactions. OH crap the computer locked up CALL NASA !!!!!!! Oh I know go to NAPA or AutoZone ahhh NAPA know how !!!
No customer service looked around for what i came for and 3 people behind counter and they never even ssked what i was looking for left and went to another parts store
Usually have whatever you need. Check for online coupons...there is almost always a 20% off coupon out there for online orders.
Give them their space they will give you what they have if they got it
Always great customer service here other than the time they didnt have a diagnostic pad
The staff is friendly, willing to help and knowledge. The building is clean and has good selections.
Great customer service. Checked car out for Free and gave some tips on fixing it.
They always have the parts needed. Patricia and the staff are super friendly and very pleasant,helpful.
Because I work here its great service chill but still about customer service if we can
They were extremely helpful in helping me with everything I needed for my car.
Worst experience ever very inexperienced employees no one knew how to pull old fuses out. Very disappointing
Great, and friendly customer service. Ill be back again
Everytime Ive gone there Ive gotten good customer service.
I went to buy some coolant and the Gentleman who took my order was very helpful answering to some concerns that I had. Thank you!
Fantastic service
Not that busy at that time.My friend was in and out pretty quickly
Great customer service and guide for the right parts
I had a good shopping experience there
Great service team there love them to death
A place where you get your car parts and they have good customer service
Great parts store. Helpful people.
Very helpful in finding items
Not the most helpful staff the times I go
Theyre talking good care of there customs
Excellent experience testing and checking a battery and replacement
Really patient and helped me get my car back on the road!!
Slow. Stood in line 15 minutes while employees talked about girls at club with friends ,not good for business!!
Friendly and business like I find the people sharp about parts
Friendly Staff
Wonderful place to shop!!
Walked in and team members didnt acknowledged any of the customers that walked in.
Always have cheaper prices
Power went out while I was there and they were still able to help me
Fast, knowledgeable service, decent prices
Quick service, employees know their stuff
Always have my part and are very helpful
Wonderful associate went above & beyond.
It is convenient. And the people here know there stuff.
Usually not too busy. Had at the parts i needed
The cashier at this location are super knowledgeable
Nice clean friendly place.
Whose the new guy working commercial, He looks like Peter Griffen
Part in stock great service
They had everything I needed.
Great people ,great prices
Very helpful staff
Ms Carol is the best✊🏿
Great no doubts
Awesome customer service
Neat and well organised.
Service is good and helpful
Great staff
Awful customer service
Good quick service
Bad service ever .
NEEDS BETTER SERVICE PROVIDERS
SAVED ON MY BRAKES
Great service
Friendly and helpful
Quick
Good staff
Great service
Always helpful
Great
Perfect
Very helpful
Helpful
Good service
Very helpful!!!
Yes
Auto store
Total reviews rating 4.1
96 Reviews for Advance Auto Parts 2023:
Review №1
2022-04-03Been getting parts here for a while. Pretty good service and usually good inventory
Review №2
2021-10-05U went here a purchased a wiper, the cashier asked me if I know how to install when I told him I did he then told me that he didnt had to put it on my car, I told him to give me a refund and Ill gladly spend my money elsewhere. He reluctantly put the blade on and said he cant believe the things customer request. Dude do your job.
Review №3
2022-06-11Terrible customer service. All the way to the manager Eddy.
Review №4
2021-06-07Spencer was very patient and was knowledgeable about his work, he took time to explain to us what was the best wheels and tires for our truck, there was no time wasting, very efficient.
Review №5
2020-02-24In the store they were great. My complaint is with the online system. I placed an order online and it said the order would be ready in 30 minutes. I waited and waited at the store but the order never went through. The manager finally let me take the item, a battery, and told me I could pick up the receipt the next day when I would be dropping off the old battery.
Review №6
2020-05-31Tried curbside pickup, but when we were curbside we were told to, just come inside, after which we were treated very rudely and told we did not have an order. We absolutely did.This isnt the first time the employees have been rude at this particular location...
Review №7
2020-01-10I’m giving 5 stars to both Khalil and Eddie for exceptional customer service. Today they really went above and beyond to assist me. I enjoy coming to this location. Keep up the good work.
Review №8
2017-07-12The manager at this store is so awesome. His name is Don Beutjer! He is one of the most courteous, professional and caring individuals I have met. After talking to him I had to write this review to recognize and thank him. Advance Auto Parts is so lucky to have Don working for them. I was very lucky to have met him.Don made me a loyal customer and I will strongly recommend all my friends and family to Advanced Auto because of him. Please go see him. I guarantee that you will leave grateful and happy also. He deserves your business. He earns it.
Review №9
2020-07-10Don behind the counter refused to verify our warranty. Very very poor customer service. We called the other atore across town and without an issue. They Found our part and the warranty and we are headed to pick it up.
Review №10
2017-08-18Despite the information offered on their website I drove 10 miles to their location only for them to not have the part I needed in stock.