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Advance Auto Parts in Kennesaw
Categories
Location on the map
Kennesaw, Cobb County, Georgia, US
Payments
Phone: +1 770-428-3414
Site: https://stores.advanceautoparts....
Site: https://stores.advanceautoparts....
Opening hours
- Monday:7:30AM–9PM
- Tuesday:7:30AM–9PM
- Wednesday:7:30AM–9PM
- Thursday:7:30AM–9PM
- Friday:7:30AM–9PM
- Saturday:7:30AM–10PM
- Sunday:8:30AM–8:30PM
Advance Auto Parts in other cities:
Comments (146)
Mark had a little trouble identifying which battery my car needed, but after finding it, he offered me the DieHard Platinum, Gold and Silver models. I picked gold, because the specs matched my dieing car battery.Naturally, it was the last model on the shelf.🥴Mark brought it out and replaced my car battery even after I jinxed him 😉 halfway in. I made up for it, finding the hold-down bolt. We had a nice conversation through the replacement. And the new battery w worked fine.
Really good counter help that cares! Put my wipers on with a smile. Please give them a tip they need and deserve it going above and beyond normal customer service.
Very nice, very helpful..... super busy here and was able to get a new battery quick even with terrible corrosion on my old battery.
I stopped specifically because I believed my car needed oil because of the way it was acting. The young man working there grabbed a quart of my weight saying it was the best value, which I appreciated.
Carey was awesome! I went in on Sunday, (09/29/19) for a battery replace. He was also very confident during my battery installment and even told me about the $15 rebate. Sunday was a great day, but he added to the list of smiles that I already had. Thanks Carey for time and service.
I only review things that are really terrible or really great, I had Carey install a battery in my car and flat out in all industries there needs to more people like him. Excited to do his job helpful to all customer and the best part making a not car guy feel comfortable. For real the guy made the experience for me and Ill be back.
We didnt figure out what was wrong with my car in the end, but Dennis was so helpful I had to leave a review anyway. man deserves a raise.
I visit this auto parts store almost once a week, as my hobby is working on cars. The manager Carrie always remembers me by name and greets me as I come thru the door every time. Carlos can help anyone with any car problem as well. These fellas are very knowledgable, and their customer service is on point! Most folks who work in these type of stores just wanna clock in and clock out. Not these ole boys, they wanna help you with your car and make sure you are safe and confident on the road. They also wanna make sure you get the best deal possible and make sure you are satisfied with the product you have purchased. Thanks for all yall do,Matt
I believe his name was Willie. But customer service was fantastic. Had to wait for the manager to help with return issues but I wanted to buy another part in the mean time and he told me to buy it online to save money.
Worst customer relations ever dealt with. Carey, was rude and dismissive. Recommended a product. We were not satisfied and refused to honor a refund. I will never use this location or brand again. Another gentleman older only tried to use his age for an excuse to why he knew we were wrong about what we were taking about. This place will lie to get their products out the door. With no technical knowledge.
I came here to buy some ATF for my BMWs power steering system. The selection was good, but the employee service was merely average. It wont keep me away if I need something, but I wont go out of my way to recommend this particular location over another Advance Auto. The location is simply convenient to my workplace.
I recommended my co worker to go see if they could diagnose her check engine light. After waiting in line for 10 minutes she was pushed to the side to take other customers. She was on her lunch break and dis her dudiligance by calling ahead before coming. Very disappointed in customer service.
It was super busy but the workers were very pleasant and friendly. Carlos helped like 10 customers and installed my battery for me very quickly. Would recommend giving them your business
I wasnt sure if the lug nut removers for the stripped lug nuts I had on my wheels I purchased were the right fit and the employee that helped me told me I could not return them if they were the wrong size. The receipt stated otherwise. I have no idea why I was told I couldnt return them when this person glanced at my car and said theyd work and at that point its their fault. Needless to say, they didnt work and I did in fact return them with no problem later that afternoon.
Greg, an employee here, was extremely helpful to my boyfriend when needing a new battery and fuse/clamp for my car. He said that Greg went above and beyond, even opening the fuse clamp and attaching it for us. Greg was extremely knowledgeable and very kind. GREAT GUY, deserves an award for customer service!
Have the pleasure of coming in and getting a battery for our Jeep 2002 and Carlos was very helpful in helping us match up the right battery and did a quick and efficient install. Good place to come get your Auto needsHad a battery issue with the Toyota not starting this morning and went to see Advance Auto. Traye took care of the issue was very personable and helpful. Then found out the car was cutting off after idling for a few minutes. He thought it was mass air sensor since the battery was 4 years old and dead. Got some mass air cleaner spray and he showed what to do and it solved the problem. Thanks Traye and Advance Auto
Very friendly and helpful. Put new wiper blades on in the rain but was still friendly and helpful! Great customer service! Will definitely return!!
Service was great. Associated was knowledgeable and very helpful
Changed my battery out for me in the rain, did a great job.
I love this Advance. Everyone here is so helpful and if they don’t have what I need they help me find it. 10/10 recommend.
The manager took care of me on a tool that I had brought in a few months ago when he wasnt available to assess the defect. Circumstances kept me from returning but when I was finally able to, he took time to make sure I was taken care off and such initiative to do the right thing is rare. My thanks!
Fast and friendly service, Thank you again!!
This advanced auto is always a pleasure i love everyone in there Leada & Greg are the best. There was another gentleman I cant remember his name but was very helpful!
Friendly guys and helpful with car questions.
The cashier had a horrible attitude. She didnt input the full fields for the search. Told me the incorrect bulb then questioned me telling her the correct one. Lacking customer service.
This is by far the WORST service I have ever had from an Advance Auto parts store..I purchased a battery for my truck 2012 Nissan titan brought it home put it in my truck and it wouldnt start or even turn on my dome lights so I took the battery out of my car 2012 Altima and it starts right up...So I told my husband the battery probably isnt good or it has no charge...So today we use my little car battery to start the truck and drive it over to the parts store to get help..Not only did they basically call us stupid but said there was nothing wrong with the battery so I said ok then just refund me my money 133.00 why should I be stuck with a battery that wont work ..Now there is no other issues wrong with my truck new... So after arguing with them they tell me I cant get a refund!!! OK if its good and youve checked it then why cant I refund or better yet why wont it start my truck ...So after arguing with the SM,and GM and being insulted they finally say if they put the new one in my truck and it dont start up he will refund me ...This being offered after all this mess..The GM proceeds to tell me the battery may not have a charge I said yea thats what I thought then tells me its my fault that it dont have a charge how can that be if the damn thing wont even start my truck ..He tells me maybe I went and ate dinner and forgot my lights on..wow what a insult cause #1 I have automatic lights #2 the battery never stayed in the truck due to IT NOT WORKING..LOL...I mean God Ive never been treated that way over a battery..So then they finally come outside after it wanting to help us at all and start to use my little battery from my car to start my truck cause guess what the new one wouldnt..Haha then as its still running takes my little car battery off and puts the new one..So obviously they sold us a battery that had been sitting and lost its charge but instead of just admitting that I had to be ugly and argue with these people...He first had to jump start the battery they sold me..So basically after all that it did work but after I needed my battery to start it ...Then says to not turn my truck of for a while that it needs to charge...I just couldnt believe the attitude and poor customer service I had to go through to end all this...I will never fo there again .....You need to help people and maybe all this wouldnt of had to happen ...If they would of just did that to begin with but unfortunately they just wanted to blow us off...After seeing I wasnt gonna be treated that way things started happening....Its just sad....
This is where I buy my auto parts. Very helpful people who go out of their way to help and even do small jobs for you at no cost. They set an example for everyone else.
Ive changed my mind about this store from a few years ago. The employees are friendly and quick to help. Makes a big difference!
Super Saturday is almost here! Purchases of $50 or more automatically entered into free raffle with great prizes. Enjoy free Night Owl Pizza while supplies last. Free coupons courtesey of Express Oil Change. Also carwash specials at Washworks! Thank you to all who choose to do good business with us. Proud partner and sponsor in the community.
Great friendly service. Got what we needed...got some other cool stuff...in and out in 5 minutes.
Store is fine, but they have no mask requirements unlike a close-by competitor. Makes no sense.
Great part store. Employees are friendly and helpful. Highly recommend.
I have been with you all over 16 years now and i always feel very welcome from everyone. and you all always have what i need.
Lita is a lady that knows her stuff. Very professional and staff is very friendly and helpful
Waited in a long line of two people when there was for associates in this store. One associate was working a register and could have called for help and never did. I will never return to this location again. I just needed to purchase my windshield wiper fluid and leave
Only one employee on a Saturday answering phones, asking people to wait for a diagnostic, and taking care of walk-ins. Two drivers not available to help in the store. Once they arrived all employees where just rushing the customers. Was dismissed several times without my questions being answered.
Doug and Johnathan are great!!
Always friendly staff I seem to always be able to find what I need when I go there from water leak tape to Green grease and Royal Purple the best oil money can buy
No hassle. Great buying experience and assistance when needed.
Good deals on oil change and windshield wipers.
Good and friendly peoples they help me change my rear break light
Willie U really aided this damsel in distress out! My headlight bulb was out, My sidelight had came out of its socket, and so needed a new oil filter! I left there with all things working😌! Thanks Mr Willie and Advance Auto he went above and beyond!!
Helpful staff usually have the parts I need
Staff was friendly parts were there price was good.
The staff were very helpful and patient
Good prices fresh look to the store great service
Friendly and helpful service. Staff is appreciative of business.
Great place for car parts, and very knowledgeable and helpful staff.
Great job on replacement of my batteries.
Pedro was awesome very helpful and knowledgeable. He made it easy to understand
The associates were very professional and helpful with my needs.
Some people (workers) really value customer business. 🙏🏽🙂
Employees are super helpful and they have great sales! Always a bonus!
Very helpful and knowledgeable and the prices are reasonable
Great prices and service. I highly recommend to Kennesaw State students and families.
Had the exact air filter I needed in stock.
Went in for an upper radiator hose. Left with the part installed and windshield wiper blades.
Online coupon codenever work and coupon codes cant be used in store. Really?
Great customer service..Thanks to Greg and all
My favorite Advance Auto Parts store to go to. Been here too many times
Good customer service. Ive never had an issue at this location.
The GM and associate were both very professional and helpful
Very helpful finding things I needed but couldnt find.
Has all my favorite stuff. Great place.
Very convenient from where we were thanks for the help
Second time in only a week. Helpful and knowledgeable.
I have switched to Autozone. Better store.
Great service at fair prices. Ask for AJ
The gentleman at the counter answered my questions and helped me to make the decisions needed for my car.
Prices always seem high, store layout confuses the crap out of me.
Best around to get parts. Check online for specials.
Great customer service, very helpful
Their employees are lazy and rude.. slow service .
Friendly service
Friendly and willing to help with information or automotive problem solving.
Helpful people and always have what we need
Overly priced. Left with nothing but candy and Gatorade
Great parts store.
I love shopping there
Its a good line of business and good parts
Great customer service
Good customer service experience
These guys are great, super helpful.
Lita and A.J. are a great team!
Helpful staff.
Online customer service not help at all.
Quality parts and friendly service
Knowledgeable staff. Fast service.
Ask for Daniel. Great customer service!!!
Helpful and friendly
You need it they got it for you ride
They had just what I needed
Aleays have what i need thanks guys
Great service and advice
Awesome customer service
Good prices
Great ppl
Easy to locate part I needed
Friendly and helpful staff
Always the best service
Friendly associate.. willing to help
Great customer service
Good deal
Very helpful staff
Helpful, friendly staff!
Great staff.
Good customer service
Nice staff and clean
Prices are too high!
Incompetent.
Very helpful!!!
Very help team.
Good cervice
Great sales
Great service
Always solid.
Good selection
Very helpful!
Nice
100% Satisfied!!!
Quick and easy
Friendly employees
Good
Helpful employees
It was good.
Great service
Ok for parts
Organized
Service
What are they to say..
Good service
Very helpful
Friendly staff
Auto parts
Carlos attended me. Very good attention.
Very good service, always ready to help and solve your problem
Total reviews rating 4.4
146 Reviews for Advance Auto Parts 2023:
Review №1
2022-04-04I had stopped at 1 Advance AUTO in Marietta and they were worried about how long it would take them to put in my battery, even though I showed the guy it was just 2 extra screws, so I left and went to this store. Told Darren I needed a battery, he rang it up went out and replacement it in like 15 minutes, never said a word about it going to be difficult. DARREN WAS GREAT HAVE HIM HELP YOU.
Review №2
2022-03-22I recently lost my husband and he always took care of the car stuff.I really needed new windshield wipers, so I went into Auto Zone and this young man helped me out and even installed them for me.Will definitely go back. Thank you you Auto Zone!
Review №3
2021-08-18This auto parts store is the furthest away but always worth the drive. They always have what I need. Never fails! Except for the one random older male employee today I’ve never seen prior, the staff there are always helpful!
Review №4
2021-05-02We had a great guy named PJ that helped us by replacing the battery in my car. It had really ruined my afternoon, but he was super nice and knowledgeable and was great to chat with while he hooked it up. He gave us great advice for the future and made my bad experience into a really one. Having nice people at this store really just makes it an overall good experience.
Review №5
2021-07-18Went to 2 different U-Haul places Needing a trailer mount replaced, neither would leave the comfort of their counter. Pulled up here and searched for a bit. Ray helped when he noticed I was searching a bit without me having to ask. Walked outside, got under my vehicle to look as I was told my bracket was welded on, Ray noticed the factory mount was twisted on and capped, needing only to remove the caps once loose. The only reason it took 20 mins was because I didn’t ask for help. He Even walked out with me to test the two options I had to make sure before paying if I had what was necessary. Great service! Come see Ray for all your auto part needs!
Review №6
2022-03-08Helped me out beyond just being an employee. Went out of their way to help with my situation!
Review №7
2022-04-19Good service at acworth location they are very helpful
Review №8
2021-08-19Cornelius at the Advance Auto Parts Roberts Road location in Kennesaw saved the day for me. My 2017 Subaru Outback battery died again! This has happened repeatedly in the past 3 years, and the battery has already been replaced once with another Subaru battery. I am a senior and no longer felt safe driving this car with the Subaru brand battery but that is the only battery the dealership sells. If you look online, there are many reports of these Subaru batteries repeatedly failing. I located an Optima Redtop battery online and spoke to Cornelius. He was beyond courteous, and helpful and discussed the issue with me and transported the battery to the Subaru dealership as I have been at home with no transportation since this occurred on Tuesday. Thank you Cornelius. Advance Auto Parts is fortunate to have such a customer service focused employee.
Review №9
2022-03-14I got the part I needed however the guy at the counter looked stressed out when I asked him about the part.
Review №10
2020-11-02Good serviceThey tested my wifes car battery, not only looking at voltage but checking power draw which coincided with symptoms. Friendly young man replaced the battery and I dont have to worry her getting stuck with a dead battery!