Delivery
Yes
Advance Auto Parts in Marietta
Categories
Location on the map
Marietta, Cobb County, Georgia, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Phone: +1 770-612-1201
Site: https://stores.advanceautoparts....
Site: https://stores.advanceautoparts....
Opening hours
- Monday:7:30AM–9PM
- Tuesday:7:30AM–9PM
- Wednesday:7:30AM–9PM
- Thursday:7:30AM–9PM
- Friday:7:30AM–9PM
- Saturday:7:30AM–9PM
- Sunday:9AM–8PM
Advance Auto Parts in other cities:
Comments (146)
BIG KUDOS TO AARON J!!!! Just who and what I needed. What an incredibly helpful and smart guy! He generously taught me and four other people so much! Helped me select exactly what I needed. Thanks to his Fuses 101 explanation while viewing my fuse diagram, I know how to switch out my fuses myself! And which. THANK YOU!!!
I went to this location about three days ago because my battery had stopped working. I told one of the representatives that my battery had lost charge and that it was not the first time my battery had done that. I had already gone to them earlier this year because my battery was loosing charge. He tested my battery and said it was taking a charge and that there was nothing that he could do. However, when he told me to start the car the car was struggling to start. He told me to run the car so the battery fully charges. He said it doesn’t seem to be your battery, it might be that you have an electrical problem. So take it to a electrician to get it checked, he even gave me someone’s card. I took his card and left. I went to a mechanic the next day.The mechanic used his machine and told me that the battery is not taking charge. He was getting an error to run the car so the battery charges, by this time it had been two days since my battery problem and running the car with a low charged battery. I decided to go to Advance Auto Parts across from White Water and spoke to the assistant manager and told him what my problem was. He looked up my information and saw that the battery was still under warranty. He swapped it out and told me sorry for the inconvenience. I simply felt that this Advance not the one across from White Water did not care about fixing my problem, they had already turned me away twice over my battery. In the future I will stop using this store, I highly recommend the other location across from White Water.
I called last minute & Dee got me right in. He joked with me over the phone & instantly made me feel at ease . He told me he could replace my battery with no service charge unless it was corroded. It was corroded & he was technically off the clock & still helped me, & double checked it before I left!! Amazing human being! Amazing customer service, and he’s only been there two months !!This is the place to go !!Tues @ 3:00 PM. 1/15/2019Karla
Very enjoyable experience, helpful staff had my order ready faster than expected.Only true complaint lies on the corporate website saying this is S not SE, which led me 3.4 miles astray. This is completely unrelated to the wonderful service in-store.
So thankful for Chris and the staff at this location! After a rough couple of hours attempting to fix my Tahoe while out of town, they were my saving grace! They took care of me from before I stepped in the door and made my visit easy breezy! Thank you!
I sat in their parking lot and ordered what I needed from Amazon rather than support such a rude and unhelpful staff. Also, they have staff in there without masks and refused to help me figure out what screws I needed for my license plate (maybe simple but I had no idea) and refused to bring me a product by curbside very rudely telling me Oh Im not coming outside even after I called the posted curbside delivery number from outside when I saw how unclean and insufficient their covid measures (or lack thereof) were. I considered ordering online then making the old jerk bring it outside but I decided I would rather not support the business
Just needed a basic tool kit, got to the car and realized it was a zip tied shut and didnt have a knife. Went back inside and one of the employees loaned me a knife to cut the zip tie off the toolbox.
These guys are good for helping you out if you need to work on your vehicle. They can run a diagnostic test if a light pops up on your dash! Good service from these guys.
Super helpful and friendly staff. Will return for my next car related purchase
What a wonderful place! where should start, with the staff some of the best services i seen in a while any question you have for them they have a answer even if its not car related they really interact with the customers of all kinds no matter how upset people come in. the guy named cruz is a outstanding person he really went out his way to help me with a issue i had on my vehicle, i was in search for a auto part for my truck and couldnt find it anywhere. he went on google amd showed me some places to purchase it, also he gave me a quick lesson on how to installing it ... just great place with great empolyees
They have most everything for a car. The store is clean and well stocked. If they dont have the part they can usually get it delivered to the store soon.
The young guy went over and beyond. I wish i could remember his name. Ill definitely return just to have him help me again. He changed my battery that someone gave me the wrong size from that store. His attitude was great. He should be Manager. Thanks youngman
The staff here is very courteous and friendly. I had the chance to interact with Cruz and Chris. Those guys know auto parts!!!!
Battery died. I got it jumped hours earlier but Went here because my car was starting slowly . Had Andy test the battery . He said it wasn’t low and not bad and to drive the car around an hour for it to charge . Then all week it still started slow . I then Go pay 25.99 for a diagnostic at an auto shop for them to tell me it’s the battery . Then I call back today Sunday around 2:50 pm to see how much a battery is Andy says he’s with a customer and he’ll be right back . Waited on hold 10 minutes only to be disconnected . Do not go to this location . Employees are incompetent. I hope Andy is his name, can’t really remember . White male . Brown facial hair . Beard and mustache .
I came here for the same issue from Auto Zone and unlike them the troubleshooting steps were done correctly the battery was still the same 12.4V and the alternator and starter were able to be checked. Hector actually looked in the trunk to verify if the battery was or wasnt there. He printed out my results and informed me of the issue. Which was the Starter and not the battery.
Joshua was a god sin he was Alwsome great customer service. Knows what he is talking about very knowledgeable about cars the mechanics. Thanks for having such a great employee. We depend and need u guys. And shout out!!! To The Young Man In corp. I talk to him and I do not know his name excellent customer service he provided please look his name and share that with him my comments. THANK Again sheila scott, Jessica Oliver mother.
Very rude! Dont waste your time go to a different location and get real customer service.
Very bad attention. They do not want to explain what one asks and they get angry especially the manager.
Its nice to go to a parts store with everything I need, but I was surprised when they could no longer diagnose my car for me.
Helped me out big-time. The staff is great. 10/10 would shop there again
Very helpful and knowledgeable. I needed help because I thought my battery was having issues. They tested it and even replaced it for free. Highly recommend! Thank you Brandon!
The young ladie was a little nasty this morning mabe she had a bad night. Want help u look for stuff around the store.they will say we dont have it and dont even check.two people do it i know other than that everything else fine.
If I could give lower than one star I would. Well I am from out of town. My battery goes bad and I need to get another. Well AAP have the advertising that they change your battery. So after work in my dress cloths I go to get a new one. Well of course I have the vehicle that they are not allowed to change...* Chevy Silverado *. They at least let me borrow the tools to change the battery after they get my ID. After I change my battery by myself in my dress cloths I asked to be able to wash my hands. Their answer is no. GREAT way to win over a customer. I will be sure to never use AAP again. Hello Auto Zone
So, I went here for a new battery. This was after one guy there told me it just needed a charge. Came back & another guy said no you need a new battery. Went back a day or 2 later & 2 ladies were working. Long story short, she told me my battery cable may break but she took it off anyway. It broke, car wouldnt start. About an hour later I ended up using vice grips on terminal to drive home.....horrible experience. Shouldnt have taken it apart if you already know something could potentially go wrong...I could say more but I wont.
I had a great experience at store # 08769! I came into the store to purchase a battery for my 2007 Buick Lucerne CXL V6 and have it installed as well. Since the battery was under the seat I made sure to call in advance to verify that the battery could be installed on site. Some of the other local auto parts stores refused to install a battery that was located under the seat. After getting confirmation, I came to the store to purchase my battery and my cashier Shenita F. installed it. I was so excited to have a woman install my battery! Shenita was very helpful during the installation process and she even took the time to show me the steps to replace the battery if I ever needed to do so in the future (Hopefully no time soon!). I felt empowered as a woman and I appreciate Advance Auto Parts for hiring women that can get the job done! Kudos to you and thanks again Shenita!
Waited for almost an hour to be served. There were 2 guys, one serving and one cleaning. Only one person was in front of us. The guy serving didnt acknowledge us or anything and then he walked out pretending to help the customer in front of us with his car but after 5 minutes he was smoking. After waiting almost an hour the guy cleaning decides to serve us and that didnt work out too well.
Drove from Indiana to here, when we got here the Odyssey broke down on us. They were able to fix it that day and it didnt cost to much....Had nice staffing
Not as well stocked as most of the other stores Ive been in.The staff seemed very helpful though, the limited selection of items made me go up the street to their competitor.
These guys rock :) changed my Mercedes battery when they did not have to and my wipers ! Very knowledgeable,and quick ! Will be back
Only auto parts store shop with in Atlanta
The guys in here are real friendly and helpful. I left feeling secure that I purchased the correct item for my car.
Employees were super helpful and cordial. Really nice workers and its near everything.
Nothing in stop no Chevy spark plugs or wires, what a joke. Its also very dirty.
Quick, fast and always a great location. Thanks team
Helped with a check engine light and absolutely no pressure or sales pitch. Wonderful for frazzled nerves.
I find all my car needs here and the staff is very helpful as well. Helped me install bulbs and wiper blades.
Nothing fancy, the employees dont know anything. Not about the best brands, the best quality, the cant answer any questions just point you in the direction of the product & ring it up.
They took great care of me! I really appreciate the people who work here.
This place is a joke. I came to get my check engine light checked, and was told they can’t go outside after dark. (In winter it’s gets dark around 6).Came another time and waited 30 minutes just to make it up to checkout.
They had my size battery and changed it out quickly. 5 stars
These personnel are great, helpful, keep shop clean and organized. Good road access.
Was on hold on the phone ten minutes then hung up. Walked in the store with only one customer and no greet. What happened to basic customer service?
Customer service here was above and beyond. Also, if you drive a VW, they stock Castrol 5w40 which can be tough to find.
Great service! This team helped me pick out my headlight bulbs and installed it for me
Very kind and helpful employees. I was traveling through and they helped me out.
The counter guy does seem to know his stuff 🤔
Quick service and staff helped me find the perfect replacement light for my car to keep me riding safely. Thanks!
Brenda was incredible, I live in Alpharetta but will drive all the way to Marietta for my auto parts.
Best one Ive been to they help you out let you clean your hands in the restroom awesome service
Nice place for auto part shop and best thing is , they are not just the people who want to sell parts , they give right advice for your vehicle.
The young guy was very nice and changed my battery efficiently and without issue
Excelent personnel, very kind and professional!!!!
You get a better deal if you shop and pay online and then pickup in the store. Love the staff.
Little expensive but have most needed parts.
Needed to buy a battery immediately. Great & fast service and great price.
Good parts. Parking lot needs some TLC
Those guys always help me out they have my car running great
New management team has their act together. Our business shops here - with pleasure - often.
Store personnel were courteous & friendly.
Hector way too go hope you move on up speedy service for commercial and excellent customer service
One of the easy in an out places for Auto parts. Great prices.
Helped me quickly and got my battery replaced definitely coming back!
Slowest auto parts store I’ve ever been to in my life.
Employees were great and the staff was knowledgeable on anything I asked
Michael was kind and friendly. Very helpful and didnt take advantage.
Always go here for parts, quick service and always helpful.
Wide variety of products plus a great staff.
Friendly helpful staff and they kept place clean.
The staff were very accommodating to my needs.
Fast friendly service and the staff there was very helpful
Knowledgeable staff and a big inventory. Worth the trip
Typical auto parts store, service is moderate, not the most knowledgeable staff
Best store I’ve been to in a while
Staff is nice and helped me find what I need.
A lot of improvement compare with before
Great prices and can always find a coupon
Very helpful staff, wide variety of parts.
Staff is so helpful and nice!
Oh my God the Black Guy was Freakin Awesome....Im moon walking while Im typing this!
Great service. Nice people.
Great place staff is very helpful and knowledgeable
I go straight here for all my parts without a second thought. This location specifically
Mark was amazing excelente service from everyone
Nice ppl they helped me out.
Very helpful and nice courteous people
Quick service, helpful employees!
Very slow customer service.
Good service. Attentive staff
Closed more than 15 min before closing time.
Changed my battery while I waited.
Great customer service!
Its an AAP. Exactly what you would expect it to be.
Great guys always as helpful as always always helpful
Absolutely useless
Helpful service and friendly employees
I was helped accordingly and got what I needed.
Never again will I shop here
Customer service is terrible
Great environment and staff
Always have what I need
Super helpful staff
The Employees suck ass
Very helpful staff
Staff very helpful
Great place to work
Very helpful staff
Very helpful staff
Good service
Very good experience
Amazing service
No complaints
Bad customer service
Friendly and helpful
Great service
Advance
Friendly and helpful
😁👍👍👍
Quick and helpful
Great
Close by
Good service
Service slow
Good service
Fair
Gr8 service.
Okay
Good service
A1 service
Long lines
Great place
Imformative staff
Customer service
Convenient location
Find everything you need in a car
Excelent service!
Esbuenatienda. Porsuservicio
Total reviews rating 4.1
146 Reviews for Advance Auto Parts 2023:
Review №1
2022-04-22Arrived home late one night only to realize that a tire valve cap wasnt replaced from an earlier service at a dealership and my tire pressure light kept blinking. So I rushed and got to the store at 8:49 (passed OReillys), only to arrive to locked doors and no staff in sight. The store closes at 9. So I went to OReillys who was not only open (also set to close at 9), but had a friendly cashier who greeted me and directed me to the aisle that I needed.
Review №2
2022-03-11I went here to purchase a standard 5/16 - 5/8 Stainless Steel Hose Clamp. I was very disappointed with the items that I received and the service that I was given.I looked in the isles for the clamps and couldnt find them. I brought the hose in with me and showed the person at the counter and she brought me a pack of clamps but was not sure if they would fit. She asked someone else and they said that if I put it on that I couldnt take it back off.I purchased the clamps that was highly priced at $8. Before leaving the counter and taking the money and receipt off the counter I examined the clips and couldnt figure out how to make them work. I asked the girl and she was clueless. The other person was helping another customer. Finally, I just said that I didnt want them. I received my money back and left.Dont go to this store for anything. It was a poor choice of items and bad service.I dont know if its under New management but its has changed.I went to OReilly Auto Parts a couple doors down and found exactly what I was looking for. Price $2.99
Review №3
2022-07-09Convenient and very well stocked with auto parts, and accessories. Good service.
Review №4
2021-09-11Advance was disappointing in that it seemed there was more interest in selling me the most expensive wiper than the one I needed. One thing we used to love was the customer service that employees say management no longer allows,that help is surely needed because like me most patrons are not mechanics and can use the advice and assistance.
Review №5
2021-06-26Rude customer service. The lady at the front counter Sydney was extremely rude. We were looking for items and trying to see which one to get and comparing items and she just coldly said if you open the box then you can’t return it. We told her we just need to look at the size of the cable and the box was a regular paper box that could easily eat closed again without damaging the package whatsoever. Yet she still told us doesn’t matter you have to buy it first.I’ve never experienced such a rude person in any other stores.
Review №6
2020-12-17I had been to another parts store earlier in the day and they did not have enough time to help me with a battery issue I was having. For me, it was complicated and not as simple as replacing it. Chris Evans offered to keep it on the slow charger over night (This was my 3rd battery in 5 days for my motorcycle). I returned the next morning, he told me the problem and resolved it for me. It was VERY affordable however, I am the kind of person who would pay extra for good customer service and Chris went above and beyond for my problem. Thank you and I will definitely return
Review №7
2020-10-09The workers are super friendly and very helpful. I watched one go above and beyond for a customer who was not very nice, and the cashier was still friendly and solved the issue. He then made sure to help me soon afterwards. Been here multiple times and always satisfied with the products and service
Review №8
2021-11-08Great stores. They need more customer service training. Clients ready to buy should be rung up quickly.
Review №9
2020-09-01I ordered parts last week then when in to pick them up. It started to go south because they could not find the $400 in parts I paid for. The manager really stepped up and took care of me. He found the parts and took care of me. 100 percent I will be coming here regardless of it being a bit of a drive from my house!!!kudos to all the guys working the store today!!
Review №10
2022-05-16Friendly, professional, good prices.