Kerbside pickup
Yes
Advance Auto Parts in Snellville
Categories
Location on the map
Snellville, Gwinnett County, Georgia, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 770-972-9102
Site: https://stores.advanceautoparts....
Site: https://stores.advanceautoparts....
Opening hours
- Monday:8:30AM–9PM
- Tuesday:8:30AM–9PM
- Wednesday:8:30AM–9PM
- Thursday:8:30AM–9PM
- Friday:8:30AM–9PM
- Saturday:8:30AM–9PM
- Sunday:8:30AM–8:30PM
Advance Auto Parts in other cities:
Comments (69)
Reese was friendly and knowledgeable. He tested my battery and replaced it quickly. He didnt push any extra parts or services on me like some other car part/service providers. I had a fantastic experience.10/08/19 Edit: Went back again today to get my other cars battery tested and replaced. 5-star service again! Albert did a great job.
I never leave bad reviews, but this time I can not remain silent. Im moving in my car across all states and have been in many advance auto stores and not in one have not seen such service as here. This is my worst experience with advance auto. Albert has created an appreciation of a non-professional employee, thanks to which the business loses customers. I was in the store half an hour before closing to exchange the item, he just did not want to... Having said that the warranty does not cover and just began to ignore me. I thought that he did not know his work at all, but as soon as I got out they started closing the store, even though they had to work for another 10 minutes, then I thought they just wanted to get rid of me faster to close. I went to another store, and there I was served very well, courteously and professionally, changed the part without problems. Draw your own conclusions, but I would not want to see a person like Albert working in my business ...
Great location. The staff is helpful and attentive. They usually have all of the parts in stock. The parking lot is nice and big, rarely ever full, and the store inside is very clean. Nothing bad to say about my recent experience here. Its one of the best stores you can visit in the area, and there are plenty around. Their service tops the Autozones in the area.
Clean store, helpful staff.
I just went to purchase break lights for my car. I have visited a different location before and they have helped me install them. This time I was told they don’t install them and I was just wondering if it is true.
Employees were friendly, but didn’t pay attention to details - I asked if the wiper blades I grabbed would work on my car; they were the right length, so they said yes; unfortunately they were for the wrong hook. The employee was hesitant to come around the counter to help me, and I was very frustrated. Eventually, she took a look at my car and directed me to some of the most expensive blades there. It was raining, so I purchased them, but I was quite frustrated by the service.
I bought an Optima battery from another location and it died, under warrantee. Went to this location and they didnt think it was still under warrantee, UNTIL the next shift came in and handled my issue properly. I understand, the previous shift prolly just wanted to go home, but so did I.
This is your standard Advance Auto. The staff are friendly and helpful. The store is not usually crowded and as long as you are not looking for motorcycle parts, they have most common parts or accessories in stock. I would visit the Snellville Advance Auto again.
Store does not do Check Engine diagnostics. Using Covid-19 as an Excuse. They are not allowed to do Check Engine test on vehicles. Company policy.
Didnt have the parts I needed in stock, but spend some time hunting them down and give me an address where I could go pick them up.
If you have questions why your engine light is on ,they have a machine that will test it ,for free and find out. There is a older short man that works there and he is real nice.
I received very good service and knowledgeable sales personnel. Additionally, I saved almost 50%. They are not willing to act without specific requests but will inquire as soon as you walk in.
The manager was extremely rude, waited till get got the car half way apart then told us we had to move the car, mind you we have sold idk how many auto parts for advance auto got a gold commercial account with them and been dealing with them for the last 5 years ever since we started our business and until today we have not once been told we couldnt change a simple part out in their parking lot then we go in to buy the part and dude doesnt even give us our commercial discount worst customer service ever
Went today and the guy helped us very nice
Sale/Service guy was nice and fast...very helpful...
Do not go to this location, they are rude. Store closes at 8:Pm my Husband was there at 7:30Pm they said there were close. Really!!! 😡
Extremely helpful and willing to address all of my problems b4 I left.5 stars plus......Ty Advanced Auto
I asked the employee for help and he was very bad mannered and an unpleasant deal ... I am a client of you and more I will never buy where you and never again recommend
Helpful. Nice. Put my battery in while it was pouring rain. Thanks Advance!
My visit was good and I was so happy to go there t
Get help from big man Chris he helped with my truck and my daughter so kind and helpful ask for big Chris if its help you need !! thanks
Always helpful customer service. My one stop shop for auto care items.
The guy that was wearing the gold religious necklace provided exceptional customer service!!
Staff was helpful. did not have my part, but didnt stop til we found it elsewhere
Its never. Crowded people super nice employees always willing to help 5 minutes top in and out
Worst customer service they will reap you off and be rude to you dont go there useless people
Always helpful.
They can never help is either we dont have it or should be there
Excellent service and price AT THIS STORE.
Just good people and awesome service.
Really bad costumer services worst advance i ever been to.
Horrible customer service. Albert was very rude, inconsiderate, and VERY unprofessional. Do not go to this location!!! Avoid at all cost!!!
Staff is very helpful. Store needs more staff.
Great service and reasonable price
Employees are not helpful nor custom service oriented.
They gave me the wrong parts go figure
Helpful staff...albert is the best
Good selection, ok prices!
Great experience and reading prices
Very friendly people. Thanks
Rep Installed battery very friendly
Best friendly parts people
Very helpful staff.
Knowledgeable, and very friendly.
Great, very helpful.
Amazing personal service...
Amazing customer service
Excellent
Get some of my car parts
Fast in and out service
Good service
Always great
A little pricey
Always helpful
Good service
Great
Very helpful
Overpriced
Auto parts
Total reviews rating 4.1
69 Reviews for Advance Auto Parts 2023:
Review №1
2022-06-23Horrible customer service from one particular employee.I went in to return 2 rotors that were still within the 2 yr warranty. This guy walks over and immediately begin to argue with me saying I cant return them because they were used. I had already paid for and installed the new ones (same as the ones returning), so now I just needed to bring the old one back. He insisted that my car must have another issue that caused the rotors to go bad, so they wont take them back. Even if that is the case (which Ill have to find out), the parts are still within the 2yr warranty period. Ive exchanged rotors within the warranty period before and never had an issue.Instead of arguing with this elder gentleman, I simply left and took them to the next store a few miles away. I was literally in and out in less than 5 minutes, with a full refund; being that I had already paid for the exchange/replacement parts.Ive been shopping at Advance for over a decade, and this is the worst customer service Ive ever gotten. People like those ruin the reputation of your business. I hope Advance reach out to me so I can explain in full details how terrible this person was, and going against their policies.
Review №2
2022-01-31This place is awful! they do not know the meaning of customer service. The workers are extremely lazy and unwilling to assist. I stopped by last night to get information about a wrench extender the 2 gentlemen were no help at all and sold me items that I did not need. I went 2 blocks down the street to Autozone and they were wonderful! Not only did they show me the correct part they allowed me to use their part without purchasing the part. Advance need to go to Autozone to learn customer service. I will never go to that location again!
Review №3
2022-04-02Ask for Al if you need a question answered. He at least will tell you if he doesnt know. Thats priceless.
Review №4
2020-09-14Had to get this bad boy replaced. Left me stranded twice Friday! Thanks for the awesome customer service Albert!!! You literally were a hero a saved me that day.
Review №5
2021-10-28The staff was wonderful. Albert , is very knowledgeable of his work. He helped me out very well in what I needed to purchase. Great job Albert!!
Review №6
2020-06-26Staff was extremely helpful and assisted me by installing not just the rather tricky single wiper blade I purchased from them that day, but also one I already had for the other side of my windshield. Thats certainly more help or even courtesy than I received from the competitor I made the original wiper blade purchase. Thank you Gentlemen.
Review №7
2021-03-16I received very good customer service. I purchased windshield wipers, headlight cleaner and spray paint. The windshield wipers were on sale. And Im visiting Georgia. I will return.
Review №8
2021-09-12They usually have parts needed, store is clean but Ive been 3 times in the last six months and wont go again because the environment is so unwelcoming every time.
Review №9
2021-02-17They knew exactly what i needed. The competitors told me i was going to have to go to my dealership to figure out the part. Not even necessary. Thanks to the guys at Advanced Auto in Snellville.
Review №10
2021-07-19On pointOrdered a set of Dirsngo 07 windshield wippers only took 2 days . I t took me 7 days to get back up there. Wippers still there. Even clarified how to reattach