Alan Cox Automotive in Marietta
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Marietta, Cobb County, Georgia, US
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Site: http://alancoxautomotive.com/
- Monday:Closed
- Tuesday:7:30AM–5PM
- Wednesday:7:30AM–5PM
- Thursday:7:30AM–5PM
- Friday:7:30AM–5PM
- Saturday:8AM–5PM
- Sunday:Closed
First time customer. Referred by another local specialty auto repair shop. I cant say enough about the high standards and ethical business practice of Alan Cox Automotive. Nick, especially, went to extraordinary lengths to assure the successful completion of the repairs. Highly recommend.
Im relatively new to Marietta and was looking for an automotive repair shop for my Subaru Outback and Im really Happy that I took it to Cox Automotive. Nick was Great to work with and most helpful in getting the most done by my warranty company. For the work that wasnt covered I received a reasonable price and repairs were done in a timely manner ! I highly recommend Cox Automotive and will take my car to them whenever I need service!
I had my vehicle sent to this shop for them to do an inspection on my suspension (control arm) and inform me if there was anything else to fix aside from that. They were late in getting me my quote, and I had to go out of my way to get information out of them. They only got back to me days after they said they would with a quote, to which I had to call for and was not provided until I repeatedly asked for. Their quote was more than double the amount that Firestone down the street quoted me for. Upon towing the vehicle back to my home, the towing company told me that the shop attempted to upcharge me an extra $15. When the vehicle arrived to my home, it was returned with a flat tire which was not present before, there was an oil leak when there had never been any sort of leaking issues prior, my breaks were not secured properly, or at all it was only being held by two bolts that were only hand tightened. (The pads werent even on the caliper) the car had little to no oil left, and when the car was on and idling, there was smoke coming out of the engine.
I brought my car to Alan Cox Automotive after I damaged my splash shield on my Honda Civic and a different body shop tried to charge me $400 for a whole new underbody cover and parts that weren’t needed. The guys at Alan Cox fixed my car in less than 30 minutes and were able to reattach the splash shield without an issue. I’ll definitely be bringing my car to them for any future repairs and maintenance!
Alan Cox Automotive has been my trusted mechanic for more than 10 years. Since my daughters started driving in the last couple of years, they are also servicing their cars. We even use them for oil changes since we don’t like to take our cars anywhere else and risk someone telling us we need additional services that are not needed. The mechanics at Alan Cox Automotive are very experienced and knowledgeable. I trust their recommendations, and they give me peace of mind. They offer great service!
I’ve been bringing my Honda’s to Alan Cox automotive for over 20 years. They are reliable, reasonably priced and provide quality service. I do a lot of my own repairs but if it’s something I don’t want to tackle I bring it to Alan Cox. Nick and crew are very knowledgeable and always willing to provide good advice on your repair. Good honest folks that don’t try to up-sell you on repairs.
I have taken my cars to Alan Cox Automotive for many years now. I can’t imagine going anywhere else. They are efficient and explain everything they recommend- and I always do what they recommend. My present car is 17 years old and I always bring it in before I go on a long trip - I have never had any problems when I have gone on such a trip after they have checked the car over and handled any repairs that were necessary. I’d like to note that the shop is the cleanest automobile shop I have ever seen. I consider myself very fortunate to have found this business and I hope that they will be in business for a long time - or at least while I am still driving!
I found Alan Cox Automotive when I was searching for a mechanic that allows you to bring your own parts. The Lexus dealership was charging me $1000 to install rotors and brake pads. I saved 60% after purchasing my own parts and getting my Lexus GS 350 F Sport repaired by Alan Cox Automotive. Not only did I save money, they also recommended the type of brake pads that works well with my vehicle before I purchased my parts. Alan Cox Automotive has competitive prices, great customer service, and is highly knowledgeable about repairs!
I have been going to Alan Cox for about 5-6 years, I cannot remember how long. Know that I am a skeptic and it took me a while (2 years) of oil changes, tire rotations and other services, to trust Alan Cox Automotive with my car and van. You should have seen the look on the faces of the staff when I interviewed them, face-to-face, as to why I should bring my Hondas to them. They were surprised anyone would ask, especially the Mechanics, but they entertained my questions, with a bit of hesitancy or stage-fright, not sure which. I liked their answers and now they service all of my Honda vehicles. Nick, at the front desk, has a great sense of humor and loves to talk to Customers. Jonathan is quite entertaining and enjoyable to speak with. I have met the staff at some point in the time i have been with Alan Cox, and all of them are appreciative for the business I bring, and they thank me for coming by, even for a simple oil change. I have invested in my vehicles and I have invested in Alan Cox Automotive, they are my go-to people for all my Honda needs. I dont trust people, that is part of my job, but I can say that I have Trust that Alan Cox Automotive will do me right, they have for many years and ALWAYS ALWAYS ALWAYS take the time I need to understand and see what I need to have worked on with my family vehicles. My familys safety and money is too valuable to leave to anyone else other than Alan Cox Automotive and the WONDERFUL STAFF that work there! The Skeptic!
I have been taking my car to Alan Cox since I moved to Atlanta about 6 years ago. They are trustworthy and reasonably priced. I cant imagine having my car serviced anywhere else.Update: 9 plus years now. Still like the store very much. They give me good advice about how and what to do with my 14 years old car. I feel that the advice are sincere and focus on the best interests of mine.
We were so pleasantly surprised with their service and honesty. I had a great experience. Everyone was so friendly. My honda accord had a leak, my driver side used to be flooded every time it rained. I thought it would be a costly and time consuming repair. They were able to fix my car the same day and the cost was so reasonable, and they gave us honest feedbacks and tips, it made it even better that everyone was friendly and personable. They even followed up with us. Even though its a 35 minute drive for us, it was worth it, and look forward to bringing our cars there in the future.
I have been going to Alan Cox Automotive for 7 years. They give excellent service and are very nice. They always give me a heads up on what is needed for my car down the road and never try to up sell me. My Lexus SUV is 11 years old and drives like it is brand new. I highly recommend Alan Cox Automotive for all your service needs.
I bought my first Honda in 1998 and, based on a referral, took my Accord to Alan Cox Automotive to have it serviced. Twenty years later and I am still bringing my cars to Alan Cox for service and maintenance. Alan Cox has great customer service: Their automotive technicians are approachable and, besides a standard service write-up, are willing to show you what they see on your car (that you may not) in the service bay. Their staff is consistent, most of the employees at Alan Cox have probably been with the company as long as I have been bringing them my cars. Probably most important, my wife is comfortable at Alan Cox. She appreciates the timely, efficient service, the available waiting area, and she really likes that she can tell the service manager, Nick, to hold all important information for me.
I have been taking my Honda Odysseys to Alan Cox for close to 10 years now and they are the only repair shop I trust to get the job done right. Marshall, Jeremy and Nick have done a great job of creating a customer first, customer friendly environment where their advice is honest, straightforward and trustworthy. I would highly recommend Alan Cox Automotive if you have an Asian automobile requiring service.
Ive had my last three cars serviced here and only here since the day I brought them home from the dealership.Ive been doing business with them since 2006 and theyre entirely interested in building long-term relationships with customers based on trust, not short-term cash.They used to specialize in import cars but branched out in the last few years to cover most anything. If they dont work on it, theyll know someone trustworthy who does.
Even though I had alot of issues with my vehicle and it turned out to be a total lost. Alana cox Automotive did what they could to repair one of my issues. I feel that I can trust Alan Cox Automotive for future vehicle repairs. Customer service was exceptional and Nick was very prompt and professional. I will be a returning client in the future. I finally found my go to repair shop and I would be recommending others to this establishment. Thank you everyone from Alan Cox Automotives!
As always, the professionals at Alan Cox did a superb job. I brought my 2015 Odyssey in for scheduled maintenance and they did a thorough job. There were some additional items they recommended, which I had them complete. Work was done on time and price was as estimated. I will continue to bring my vehicles to them for all my maintenance needs.
Alan Cox Automotive is the only company I will let touch my Honda. They are trustworthy, honest, friendly and courteous. I have been doing business with Alan Cox for well over 20 years and have not been dissatified at all. I recommend all my friends about Alan Cox Automotive all the time. If you are looking for a good repair shop always choose Alan Cox.
We have gone to Alan Cox Automotive for years because we trust them! They provide excellent service and dont push fluff services on you like we experienced at the dealership. Most of the mechanics and managers have been there for years and really get to know you and your car! We heartily recommend Alan Cox Automotive!
Ive used Alan Cox Automotive for years now and have been completely satisfied with their work. In my opinion, they have made significant improvements with added technology to be able to provide a more comprehensive array of services. I appreciate the honesty, integrity and reasonable fees they charge.
Ive always taken my 2002 Honda S2000 to Alan Cox Automotive. Why? Because people I trust recommended them to me. Since I chose Alan Cox, theyve never let my car down. Its an easy choice for me to take my car to Alan Cox first for preventative maintenance or to diagnose and fix a problem as soon I may suspect an issue. Luckily for me, Ive always had good luck with my cars since I started to take care of them, and I can drive them for years to come with a sense of reliability.
I have used Allen Cox Auto for about 7 years for all services on my 2002 Civic. They have been fabulous about explaining any work that they recommend and I have never had any issues with the quality of the parts used or the services I have had done. They are efficient and convenient and pleasant to work with.
Jeremy, Nick, Jonathan and the entire team at Alan Cox Automotive always provide my family with top-notch service. We have been their customers for over 30 years and have consistently gotten 5 star service.They are truly concerned about keeping our vehicles operating safely and are honest with us about critical versus non-critical repairs.We recommend them highly!
Brought my 2008 Acura TL in for some known service issues. Nick was able to breakdown each of the service issues and was able to save me money on certain tasks. After spending a substantial amount of money the car was ready and covered for another 2 yrs 24K. Two weeks later I had another leak that was not related to the prior fixes...Nick and the team at Alan Cox repaired the new leak at no charge! Great service! And great relief to me! Will be back and highly recommended Alan Cox Automotive!!
Toyota Owners go no further this is your place!I own an MR2 that has had issues no one can resolve, however one trip to Allan Cox and Jeremy have taken care of it and gets me back on the road with a smile on my face and the wind in my hair.I was introduced to these guys by a gentleman that brought a Tacoma I was selling for a pre-purchase car inspection. I was impressed with their thoroughness and attention to detail.These guys are detailed and I find the pricing to be very fair.I highly recommend these guys.
Ive been taking my cars here for a long time and dont trust anyone else. You want to know how to find a good shop? Find one where the employees have been there for a long time and are honest about what your car needs, not what all they want to sell you. Alan Cox Auto is that place.
Alan Cox has consistently provided quality auto repair and maintenance for all of my vehicles in the last 10 years. Dont hesitate to ask their staff follow up questions; they are very knowledgeable and have always been willing to explain what needs to be done on my car, why and the importance of such work.
I have trusted my 2 cars and my daughter’s car to Alan Cox for many years. Never have to worry that unnecessary work is done. Everything from front desk cost estimate and explanation of work to the repairs themselves are done professionally. My vote for best in the area!
I can’t fathom taking my Honda anyplace else. The technicians have extensive knowledge and are so helpful! In addition to addressing the current problem with my CRV, they provided suggestions for maintenance that will keeep it in the best shape, and not necessarily what the dealerships are suggesting.We were Alan Cox customers years ago and after a period of time out of state am so glad I returned! Can’t say enough about their integrity and knowledge.
I was with my son at this place because my son’s car needs a suspension/steering repair job. They scheduled a day for my son to take the car and he had his car towed to the shop. The car was there for a few days and when my son got the estimate he couldn’t afford to get it done. So he towed the car back home and found out that the car was leaking oil , the oil cap was smoking when he turned the car on and had water mixed with the oil, one of the tires was flat and the brakes weren’t put back on properly.
Very personal, very professional service. I feel very valued as a customer, great follow-up after service. They are not the least expensive automotive service in town but the most reliable. Very willing to go the extra mile to help. I have been dealing with them for many years. Nick, the service manager is particularly helpful. He lets you know how much your service should be so you can make an informed decision. No surprises.
I have been taking my Hondas to Alan Cox for 7 years now. The crew.. Jeremy, Nick, Jonathan , Marshall and the gang...are top notch professionals and they keep me and my Honda happy...A very trust worthy crew. I highly recommend Alan Cox...and no, this is not a fake review!!!
I took my 2004 Honda Accord here for routine maintenance and because my check engine light was on. Not only did Alan Cox Auto fix the issue expediently, but they also found my power steering pump failing and fixed that as well. Before any repairs were done Nick talked me through the issues they found and gave me accurate quotes for the cost to repair each. My car runs better now than it did when I bought it in 2016.
I was referred to Alan Cox Automotive through a family friend a couple years ago and had always trusted them. A few days ago my car broke down and I had it towed to them, i had them run diagnostics on it( and paid a 100 dollar fee) and they told me I had low compression on cylinder 2 and needed spark plugs and that I had 2 options 1. Have an internal engine cleaning and oil change done along with new spark plugs although it was not a guaranteed fix or 2. Replace the engine. Because that didnt sit well with me... I had it towed to the Honda auto shop the next day directly from alan cox automotive. Honda called me back and told me it was my fuel pump and spark plugs, fixed it and now its running perfectly. They ran a compression test and I have paperwork stating the system was normal. To say Im disappointed would be an understatement. I honestly feel that they tried to take advantage of me because I am a woman and they thought they would get as much money from me as they could. Please be aware that if something doesnt make sense to you it might be worth trusting your instincts and having a second opinion.As a side note- Ive always regularly maintained my vehicle. Have never had smoke, low oil, oil leaks or anything indicating I would need a new engine. What they said would be happening as a result of the problems they diagnosed was not happening to my vehicle.
About a year ago, a friend of mine recommended Alan Cox to me, as I needed a supercharger installed on my 03 S2000, advised I ask for Jeremy. From day one, all I can say is the service they give is unmatched. Jeremys attention to detail has continually amazed me, and continues to do so. NO one else will ever touch my car other than Alan Cox, from minor repairs like oil changed to the big things like my supercharger. Give Nick a shout , set up an appointment, and you will be amazed as I was the first day I sat foot in the door!
I had an issue with my cars thermostat .Luckily I was at home and I called Alan Cox. Nick asked a few questions and we determined it was best to get the car towed to Alan Cox Automotive. This was late Friday afternoon . They were able to get my car in quickly and repair it by early Saturday afternoon! I can always count on them to fix the issue iquickly and get me back on the road. Thanks!!
Last week, I went to Cox Auto for a 2nd opinion. In my hand I had a long list of recommendations of needed work from the local Acura dealership. This list also included prices. After a 35 minute check-up, the only thing Cox agreed with were the tires. Everything else was in good shape. I WILL NEVER RETURN TO THE DEALERSHIP AGAIN!Thank you Cox Auto!
Just purchased a 1985 Celica and needed a used car inspection. I got a great check over and now we have a plan for the restoration over the next few months. Ill get my dads Highlander in for its next service as well.Have just picked up my car after having some suggested repairs to my suspension and brakes. Work was done reasonably and car handles and stops nearly like new.
3 stars are for prompt and friendly customer service. However, after spending close to $500 my vehicle is in the same condition as before. Clearly their diagnostic process was not thorough enough to find the real issue and it seems as though their recommended services (which were costly) were based off a quick glance. Disappointed to say the least.
I brought my car here less than a month ago for a brake job. I received a price quote from the dealership and Alan Cox was much cheaper. The company I work for does daily business with Alan Cox so I trusted that they would do a good job. The very next day I started to hear noise while in reverse. I brought my car back to them two days later and told them about the noise. They claim they were unable to duplicate the noise. Now I have to take my car to the dealership to have the professionals fix it. Which is what I should have done in the first place. The noise is louder now and I will finally bring it to the dealership this Saturday. Also, they told me they would give me a discount, because the company I work for has a direct relationship with them. Did I see that discount? No I did not. My credit card was charged for the FULL amount. You would think they would have done their best to properly fix my car. Then, they had the audacity to send me a customer satisfaction survey. I will NEVER refer a single soul to this company ever again. I wont even refer my pet turtle. I dont care what relationship my company has with them. Very unhappy customer!
Been taking my car here since 2002. They are the most knowledgeable,professional, and honest people you will encounter.Some Shops claim an Open Shop policy, but here they live it. Have a question, they will take you out, show you, and wont be satisfied unless your question is 100% answered. Yes, Ill always take my Acura(s) here.
Ive been a loyal Alan Cox Automotive customer for 16+ years. They have kept my last 2 used Hondas and my current brand new Hyundai in perfect working condition without turning them into money pits. They always give a straight answer, easy to understand explanations, and help me explore all options for my matience needs. I cant imagine anyone else with their hands under my hood ;) Thanks for being awesome guys!
We were having a hell of a time getting the correct diagnosis for my daughters Civic. It was overheating and leaving her stranded after being fixed by others. Alan Cox Automotive was our last stop before giving up and getting her a different car, but they found the problem and lifted the months of worry off of our shoulders. I couldnt be be more pleased! Thank you, ACA!!!
Thanks Nick, for working with us. My son is an out of state college student from OR and his vehicle broke down. And you were able to have the vehicle towed and get the car back on the road again. While working with me strictly over the phone here in OR. Your shop has earned my respect and business.
Their advertisement is a lie! I have a 1989 ford Bronco2. I took my driveshaft to the them to have the Ujoints replaced and upon seeing it was a double cardan driveshaft, he pulled out a card to send me to someone else. So the part about full service and taking care of vintage cars, is an out right lie. Just for that alone, I will not recommended them to anyone.
Alan Cox Automotive is up front about the services they provide, the charges associated with those services, and the reasoning behind why your vehicle would benefit from those services. Additionally, they arent pushy about performing services that you arent interested. For example, last time I came into the shop it was for an engine light that indicated an emissions error. I was told that this was most likely the gas cap but we wouldnt know for sure unless a smoke test was performed. I opted out of the smoke test, because I was confident that the gas cap was the issue, and was provided a top quality manufacturers part to replace the defective one. Its been over a week and no light. They might not be the least expensive auto mechanics in town, but you definitely get what you pay for.
My brother recommended this shop to me, as hes close friends with one of the mechanics... so of course, for me, that equates to instant trust. Now, that said, I called on Monday and Jeremy was able to fit me in on Tuesday (fast!). Not only was everyone who came into the friendly, but, they were also consultative (versus pushy) once they determined what the problems are with my car - which I appreciated. I didnt feel like I was being up-sold, or taken advantage of, or talked down to - just really friendly, knowledge-able service. Further, they have steady wi-fi, and I really appreciated that I could work from the shop while I waited.
Dependable and courteous. They fit me in when I need them without first having to making an appt. So they are great in an emergency. Fun to hang with while your car is in their shop. AND they never do any repairs without first discussing it with you. They help me plan ahead for more expensive repairs that will need to be addressed. I recommend them to anyone who has a Hona/Acura. They know their craft well. I easily rate them 5 stars.
WWWWay Overpriced. Charged me almost $200 for less than 1 hour labor to tell my they closed my broken sunroof that was stuck open and if I wanted it repaired it would about $2,000. This is on a 2010 Ford F150 mind you. I decided to leave, pay the bill and just live with a broken but closed sunroof. Now about 3 weeks later the sunroof has dropped and is no longer water tight. Waste of $200.
Polite and professional service. In my experience theyve always done a good job at explaining what needs to be repaired and why. Also, important to those on a budget they do a good job of explaining the importance of various repairs so that the less urgent fixes can be put off for later.
The shop is selfless miraculous it was Clinton the service there was very attentive I got a price on the phone when I got there the price was what they said it was and it was fast accurate surface I was in and out what I need to have V8 in no time I want to thank them guys over there
Total reviews rating 4.8
199 Reviews for Alan Cox Automotive 2023:
Review №1
2021-12-18Words cannot describe how thrilled I am to have found this repair shop. I brought it to Alan Cox to have an older Gen 2 Honda Accord that we have owned for over 30 years repaired after wasting my time and money at another local shop in the area. I am relieved to know that I can trust this shop to fix the issues with this Honda that others cannot. I wouldnt hesitate to bring my other vehicles here either. Thank you Nick, Marshall and Jeremy.
Review №2
2022-04-08Avoid this place. I brought my car in for routine service including a transmission fluid drain and fill. I got the car back shifting rougher than before so I took it back to them, and to their credit they gave me a free flush to try and fix the problem, after taking it to a more qualified shop, I was told the fluid was low with no signs of a leak. This left me absolutely furious as this is such a simple oversight, and with a car that slips like crazy and occasionally stalls. I wont be returning and I suggest you save yourself the headache and look elsewhere.
Review №3
2022-07-22Great service that was performed by people who know cars. Very knowledgeable about cars. Good prices and service.
Review №4
2022-07-13Always top notch service from Alan Cox Automotive! Friendly staff and affordable service.
Review №5
2022-07-06All items were done exceptionally well. Main reason I use Alan Cox Automotive is that I trust them!
Review №6
2021-09-29My car was hit by large rocks from a concrete truck on Route 85. It shattered my moonroof and damaged my windshield.Thankfully, I was able to get the concrete company to pay for the repairs.Alan Cox automotive did a fabulous job! Professional, on time and worked well with the insurance company.My car was returned to me in immaculate condition, Looks great!Thank you so much for such a great repair job.Highly recommend!
Review №7
2020-05-28Alan Cox Automotive has given us consistently excellent service. They have provided regular maintenance, tires and large repairs for five of our Honda vehicles over many years. They are responsive, pleasant, honest and the process is always pleasant. They also help with advice on the most practical and reasonable solution for any repair issue. Most importantly, they always stand behind their work. It’s always a pleasure to work with them. They reward customer loyalty with integrity and great service.
Review №8
2021-04-13Ive been an Alan Cox customer for several years, and I give them high marks for integrity, trustworthiness and consistent reliability. Their service goes over and above. I feel confident as a regular customer that they know my vehicle and will give candid recommendations. Nick the service manager is congenial and easy to work with.
Review №9
2020-12-16This place is great. There is little turnover, which is an indication of good management. They keep to their schedule pretty closely. They explain to me what my car needs done and sometimes why it is necessary and whether it can or cant wait. They are much more pleasant than a dealership. Nobody tries to sell me a newer car while Im waiting. Their work is reliable. We have been using Alan Cox Automotive for more than 30 years.
Review №10
2021-10-31Service quality:They do a good job with service and repair, parts and labor prices are not too expensive, no complaints in this area.Other notes:as of October 2021 they are very busy so dont take it harshly if they seem stressed or worn out, theyve had a full plate. Good thing to keep in mind