American Car Center in Savannah
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Savannah, Chatham County, Georgia, US
Site: https://www.americancarcenter.co...
- Monday:Closed
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:9AM–6PM
- Sunday:Closed
American Car Center in other cities:
I havent had any problems with my car but when it comes to trying to get a damage waiver fee off my account they keep either giving me the run around or not calling me back or being able to contact anyone in regards to it. I have had insurance non stop since I had the car yet they are trying to get over and its ridiculous the worst customer service I have experienced in life. Ive sent emails left multiple voice mails my next stop will be to the corporate office I dont care how far I have to drive they will correct this!
Let me say this Ms Joyce was amazing through this whole ordeal. From going to Jacksonville herself and picking up my vehicle to bringing it to me and we driving to dealership to finalize everything. She was a true blessing! I have four stars due to having the vehicle 3 days and the engine light coming on. Had to get the catalytic converter replaced but the warranty did take care of it. I had no issues getting this done. I was worried but American Car Center really came through!
Go see Tay! She’s great and works with difficult customers (like me). My only suggestion would be to have the inventory detailed a bit more. I was turned off by a couple cars I really liked because the dash needed to be wiped or the seats needed to be vacuumed. I am happy with my vehicle choice nonetheless. Overall it was a pleasure doing business here.
Purchased a car in October my first car I got had roaches climbing out of the back seat. They switched my car out which I was fine with now I’m 3 months into the new car and guess what no tags!!! Let’s not get into LEXI AND HIS CREW I CALLED TO SEE WHAT CAN I DO AND HE STARTED TELLING PEOPLE TO TELL HIM HE ISNT IN WHEN I CALL! I want tf out of my contract now! I need a layer
Truly, the best experience Ive had. James and the crew genuinely care about people, which is an attribute that not many people, let alone a car salesman, possess. He was extremely knowledgeable about the business. He was very thorough in explaining the process and actually listened to me when telling him my situation and what I needed in a vehicle. Easily a 5 star rating from me. I strongly recommend James and American Car Center to anyone searching for a new vehicle.
I purchased the car 2 years ago. Everything as far as the salesperson and the car itself were great. American financial on the other hand a different story. Ive come to realize they have been charging me an extra $60 a month because they say I dont have full coverage but I do. Then Im trying to trade my car in for something bigger and they are refusing to give me a payoff amount.
I absolutely love this place. Mrs Joyce and Paul are amazing. Ive had my 2017 Nissan Altima for almost a year and a half now. I walked in thinking I wasnt gonna get approved because of being turned down so much. But Mrs Joyce assured me I would be driving off with that car. And Paul was reassuring. So much so that my coworker and her husband came and got a car too. Thanks guys for all your hard work and dedication!!!
My salesperson Mrs. Joyce was very helpful and assisted me very well in getting a vehicle. If you need a vehicle come see Mrs. Joyce!!!So the car buying experience was great, however now I need the vehicle repaired. This process is the worst ever. 1.) The service dept. does not answer the phone, 2.) When you leave a message they dont return your call. My vehicle is in the shop and the warranty is not covering the repairs by the way I had to find a shop because the shops they deal with said they dont have anyone qualified to do repairs. I took today off work to turn it in and started calling at 1:53pm and finally spoke with someone at 2:40pm. 2 weeks trying to get a vehicle fixed is ridiculous!!! I would suggest a different dealership that offers a better overall experience with buying, and warranty repairs. Do your research!!!!
I RETURNED THE CAR WITHIN THE FIRST 5 DAYS!! Was supposed to receive a full refund of my down payment!! This was 2 months ago!! I have been getting the run around ever since!! The manager of the dealership has absolutely NO ANSWERS!! No one can get me in touch with anyone with answers!! They keep saying I’ve received my refund and I NEVER received it back!! I call corporate and they are saying they can’t find my account because Lexi in Savannah’s location closed the account before the refund was made!! So now I’m down $2,750 because no one has answers!! This is more than frustrating especially because no one seems to care whenever I call!!! I feel the only other answer is taking legal action when it shouldn’t be this hard to receive MY MONEY back!!Carson at American Car Center in Savannah GA is absolutely amazing. He is so friendly and easy to have a conversation with. Was so helpful!! We had to come back a few times he kept in contact and kept me up with what I needed. Came back on 2/26 and Carson made sure I left in a vehicle!! Id totally recommend going American Car Center, make sure you do yourself a favor and ask to speak to Carson!
Great experience!! Vehicles are clean with low mileage and a great selection. Mrs. Joyce made this the easiest experience I’ve ever had purchasing a vehicle. Everyone there were pleasant and accommodating. If you need a reliable vehicle come check them out. They won’t disappoint.
Whenever you go there ask for Mrs. Joyce! She is absolutely amazing and will do her best to get you in a vehicle. My fiancé and I were both able to get vehicle through the help of Mrs. Joyce. Mr. Paul goes above and beyond as well to get you what you need and the communication is great. I definitely recommend them especially if you have a decent job with fair to poor credit and if you are trying to build up your credit.
I just wanted to send a shout out to Willie King. An awesome salesman. Very patient, kind and helpful. He helped me pick out a wonderful car for me and my kids. A lovely 2014 Honda Accord. I would recommend this place to anyone. If you need a new car go see him!!! The whole entire team is a great group of people.
I came in today to see about American Car Center . & it was the best decision i have ever made. Ms.Joyce was more than friendly, & helpful throughout my process. I was very nervous but she helped me to not think about the negative & focus on walking out with my brand new car ! I was very happy. If you want great customer service definitely ask for Ms. Joyce she will get you squared away !! Paul was awesome as well ! He helped everything come together. Thank you all again . I will definitely refer American car center to anyone searching for a car.
I had a very pleasant experience at American Car Center with Tony B he’s an amazing and awesome salesman. Paul McCarthy is a pleasure to work with too he does everything he can do to help get you financed. I highly recommend that you come by and buy your next car from them. Very affordable prices and payments. Thanks Paul McCarthy and Tony B for everything I’ll be a repeat customer for sure
Y’all come see Mrs. Joyce at American Car Center in Savannah Ga! Her and Mr. Paul made my deal happen! Affordable and reasonable payments! I was treated with respect and they I didn’t have to wait too long! Go see them for your next new ride! They are the King of Credit!!!!!
I had an AWESOME experience at American Car Center. The salesman Mrs. Joyce is so sweet. I love her and her personality! She made me feel welcomed and gave me confidence that I would leave with a car. I was discouraged and unsure but she ASSURED me it was going to be ok.Sure enough I got a beautiful 2017 Kia Soul Plus+ ... 🤗🤗🤗 Thank you Mrs. Joyce ... Paul... and Wendy you guys were AWESOME
I would like to thank the perfect staff members an American Car Center Ms Joyce and Mr Paul for great customer service and for going all out to make sure I was happy in the car I like. Thank you, but unfortunately im not satisfied with the financial department in Memphis, TN over the past 11 plus months with this company has been Hell!!! i get paid on the 1st and the 15th of every month when i sign and made my deal it was no problem now i see unknown fees on my account i ask for help from upper management. let just say I cant wait until my lease agreement ends.
I’ve had a great experience here at American Car Center with Carson at the Savannah location.. He is very patient and understanding and the place is very thorough with explanations and work hard to get things on the ball. I highly recommend giving this place a chance especially if you have bad credit for that is why I came to this place in the first place !
What can I say about this place and Ms Joyce? I walked in with challenged credit and a tight down payment and walked out with a 2016 Ford Fusion with low miles and a clean Carfax! I drove all over Savannah and stopped as countless dealerships and they were all either shady or unwilling to work with me. Ms Joyce sat me down and was amazing from start to finish. Not only will I refer people to her, but I will be returning for all my used cars from now on!
I just want to give a BIG Thanks and shout out to Paul McCarthy and Joyce Sharpe at American Car Center in Savannah! They above and beyond to make sure my needs were meet to secure this wonderful vehicle. If you ever need a vehicle please come and see these amazing people!!
I went to American Car Center on December 5, 2018 and spoke with Amber. She is an excellent sales woman. She got me approved. I will recommend anyone to go see her. Down payment is reasonable and your payments are based on how you get paid. Thank you Amber I love my car.
Ms. Joyce is awesome, we had spoke briefly the day before and she said she could help me. Being a skeptic, but I convinced my husband to take a ride. To our surprise she came through and delivered as promised. No hassle, no worries. I recommend this place to anyone that has credit issues and need a dependable ride. Thank you Joyce for all your help.
Coming here has been the best decision I ever made. Ms. Joyce and Paul were so awesome and had great professionalism! They told me everything straight up and I didn’t feel I was getting taken advantage of! I am so grateful and I get to leave in a 2017 Kia Soul Georgia bulldog RED!!!!! Thank you!!
I just recently purchased a vehicle at American Car Center here in Savannah, GA. I was anxious and nervous because I wasnt sure that I would qualify for a car. My sales associate Meghan McCarthy was very reassuring and comforting from the application through the test drive and closing paperwork. She was very professional and efficient the entire time. Mr. Paul McCarthy got me financed and the entire process was seamless. He was very professional and reassuring as well. I will be telling everyone I know who needs a car, to come here and work with these two. I am very satisfied and will come again when I need another vehicle.
Their incredible resistance to working with a customer online is astounding to me while Covid is still such an issue - frankly, unless you are there in-person and ready to waste 2-4 hours before you ever get the info you wanted to begin with, avoid. Oh, and dont worry, any messages sent to them via their website will be resoundingly ignored with the same format response, repeatedly, regardless of issue. I sold cars for a long time - this is the sort of dealership no dealer wants to get stuck working at. Avoid, IMO.
Called my salesman willie and got guaranteed approval. I initially was skeptical because of past credit issues but in a matter of 45 minutes I was approved for a very newer model, low mileage vehicle and I absolutely live it. Highly recommend this business and salesman” willie”.
The team at the store on Victory Dr. were amazing. I just had surgery for 3rd degree burns and my car broke down. I went by the store and told them I needed to drive off the lot today with a dependable vehicle to get me back and forth to therapy. The manager worked his magic and the sales rep was very accommodating of my injury. Even offered to buy me lunch. When we went back to the store that evening to make our down payment which was a negotiated miracle I had my two toddlers who were exhausted losing their minds, myself hobbling around and my husband who was busy keeping my kids from going crazy. The whole sales team stayed late and put up with my screaming kids just to make sure I would drive home happy that night. I highly recommend shopping for your next ride here. Thank you Victory Drive team!!!! YOU GUYS ROCK xoxo Andrea Norman and Family
THIS TEAM IS AMAZING ! I am so happy and grateful that I was able to come here and be able to lease out my FIRST vehicle at a great down payment and thank you to Carson for such amazing customer service he’s definitely the man to go to especially being a first time buyer no doubt !
Friendly staff, Honest & caring. Will work with you and does not hound you with calling all day and night like most of the big companies. They do not pressure you and explains the process 100% of the way. Meghan & Paul were simply AWESOME from start to finish.. Thank you for making this process quick and painless 😊😄😉
The Savannah Ga location is fair far as doing business. Tasia at the call center is amazing if you ever need help! They don’t tell you the 2 free oil changes at pep boys are appointment only for American car center cars only Monday through Friday from the hours of 8am to 4pm what a big inconvenience too working people.
I gave these scamming people 1,000 on a down payment for a car. Had the car for 3 days had to return it because they couldnt verify my employment. Was told I will get 1,000 back PAUL then tells me I am only getting 700 back. I will be reporting them this company will scam you stay away!
Hello everyone, I wanted to thank all of my car salesmen and sales women today, which included Taymana, Megan, Paul, and George from American Car Center on Victory Dr. In Savannah Georgia today, for putting me in my new 2014 Chevrolet Cruz! They were so helpful and patient with me, they didnt stop until I was helped and pleased!
I was told by Meghan that our credit doesn’t get ran, so I came here to get a second vehicle. Even asking her AT the building she said “no our bank goes by income”, then comes out and tells us the bank wants a huge down payment to approve us! I instantly called her out and asked why our credit was ran when she said it wasn’t (working on my credit) she’s like it does. By the bank. But yet LIED to us 30 minutes prior to that and on the phone with me saying NO credit doesn’t do anything it’s JUST income!I’ll never give this place my business. I don’t appreciate being lied to nor do I like a liar. Get a job that you don’t have to lie for
Paul and Tay.... one word AWESOME!!!!!!! These two people at the Savannah Ga location made my visit phenomenal, they both worked super hard to make things happen for me and I would recommend American Car Center to everybody who wants to have an outstanding experience and leave with an amazing car.. Thank you Tay and Paul
They have some of the worst payment answering services I am behind on my payments because there is never anyone there to take my calls or after a hour of waiting and is connect to someone they transfer me again to repeate the same stupid cycle neverPlease NEVER buy a car from them you will regret it
Mrs Joyce was awesome she was exactly what you are looking for when you want to buy a car I walked on the looking to check out a car and drove off in my new car which was just what I wanted she was honest about it and straight to the point no BS and she even left late to make sure we was good check her out if she is not there all of them will make sure you stop by and ask for Ms. Joyces I am not easy to please but she was on point and she knew just what I needed
Told us over the phone that they dont go by credit. Then turn around and tell us the Bank wants a hefty down payment of over $3,000. They tell me they cant use my payments because its schoolsmoney. Which is not true. Its actually illegal to deny this as a form of income. So this place can expect a lawsuit pretty soon. They even sold the car we were coming in to apply for before we even got there. This place is a joke. No one in this building knows what they are doing or how to handle anything... clearly dont deal with to many Veterans. Or know anything about VA benefits. They told us to our faces that they dont go by credit that they go by income. Absolute worst place Ive dealt with.
I would like to say Thank you so much to American car center for allowing me to get another car I was recently a customer before and only had my car for two months before I was involved in a bad car accident that resulted in me totaling out my first vehicle My sales rep was Brandon Brown and he went above and beyond to make sure me and my daughter were in a safe vehicle that fit my on the go mom lifestyle he has great customer service skills and truly cares about his customers..Ask for Brandon he is the best
This is the worst place to get a car from they sold me a lemon and they not trying to give me a better car. They’ll put you in a car fast though for cheap haha. The only reason they get all these good reviews is because they beg the customer to post a good review. Real cheesy place
Got to give a shout out to Mr Willie King...he made this car buying experience so easy and went above and beyond to get me the best deal...I’m so happy to be driving away with a 2017 Chevy equinox..if you are thinking about going to American car center you will not be making a mistake
Hmm 🤔 got into a car I really didn’t want for the same price of the car I wanted smh 🤦🏾♀️ than it’s a lease and has gps to shut down the vehicle not really 500 down as they advertise on tv they got me but ever get me again tell you that much now I’m stuck I know they won’t give me my money back for the down payment I was in there for some hours getting real aggravated
They are not a buy here pay here lot. Will check your credit. Your job isn’t the factor into getting approved for a vehicle your credit is too. Will post on Facebook saying they can get you into any car for 750.00 down which is not true as I was told I needed 3,000 down
RIP OFF ALERT..........................DONT GO TO ANY AMERICAN CAR CENTERS YOU ARE LEASING THE CAR AND NOT FINANCING THEY ARENT TELLING CUSTOMERS THAT YOU WILL PAY 5 TIMES THE VALUE OF THE CAR DONT BUY YOU WILL PAY EVERY 2 WEEKS ADDING UP TO OVER 500 A MONTH FOR 2012-2013 CAR OR TRUCK RIP OFF
They have the worst payments System only one person in the office is allowed to take payments but everybody else is just sitting around doing nothing how hard is it to Collect payments and still want to charge late fee when you guys are so unprofessional give you three different numbers to call and be your hold for almost 3 hours I still get no respond yeah I need to do better
One of the most unorganized companies I have ever dealt with...every 2 weeks I come in to make a payment there is something wrong with their payment system and have to come back multiple times or call their main corporate office and get charged extra for paying over the phone...thinking about taking the damned car back and just buying something outright...you think theyd get their act together if they want their money on time
Total reviews rating 4.3
199 Reviews for American Car Center 2023:
Review №1
2022-06-20American Car Center is great place to get a car from. The sales team has excellent customers services. I guaranteed everyone can go there and drive off the lot same day. There is some lacking with promotion there. I refer 2 people and havent received my referrals check. Why have a promotion and you cant meet the deal. Here is goes almost 3 to 4 months and no one at the sales center or corporate knows anything. My referral has gone away. I will not be sending anyone
Review №2
2022-09-06Ms Joyce was a delight & wonderful person she beat all odds to ensure my happiness and was very Caring & understanding to help me with my vehicle along with the store manager Aaron
Review №3
2022-09-15Ms. Joyce and Aleeya are top notch when it comes to sales. Though I did not make a purchase I will recommend America Cat center to my customers at Acceptance Insurance
Review №4
2022-08-08They charged us twice for our taxes and tags. Have spent almost 6 months trying to get my part back and they show no interest in helping us. It has been very crazy. Would not buy another vehicle from them.
Review №5
2022-01-18When I was interested in purchasing a car, Joyce commonly helped me. Let me start by saying- she is by far one of the FRIENDLIEST people Ive ever met. Great saleswoman! She has a positive attitude too. Anyways, when signing for my car- I halted and wanted to test drive the car first. They denied my request to test drive any vehicle and said I have to own the vehicle before actually being able to drive it. A little odd, went to Grainger Honda Instead and had exceptional service.
Review №6
2022-04-28WARNING ⚠️⚠️⚠️⚠️⚠️⚠️ DO NOT BUY FROM THIS DEALER. Terrible business. Just remember I warned you. To add on to the foolishness. The African American supervisor will not do his due diligence to assure you receive the best service. Prepare to report your problems to the BBB ( Better Business Bureau ) as well as the Secretary of State Office. Then follow up in Magistrate Court.
Review №7
2022-07-08I love them mrs. Joyce was so nice come see her she will get you in a car for real thank you 😊
Review №8
2022-08-19Always takes good care of me! Mrs. Joyce always makes sure I’m well taken care of!-Ashley Burnett
Review №9
2022-07-01Excellent customer service. Great communication also people to deal with fast process. Was able to work with my budget.
Review №10
2018-10-20Had a great day with the team at American Car Center yesterday I highly recommend you go grab a nice low mileage used car. Im loving the new edition to my family.