Appointments recommended
Yes
Austell Family Dental Care in Austell
Phone: +1 770-702-7850
Site: http://austellfamilydentalcare.com/
Site: http://austellfamilydentalcare.com/
Opening hours
- Monday:7AM–4PM
- Tuesday:7AM–4PM
- Wednesday:7AM–4PM
- Thursday:7AM–4PM
- Friday:Closed
- Saturday:Closed
- Sunday:Closed
Comments (196)
From my first visit with Dr. Kemp, I felt relieved to know I finally found “my” dentist. It seemed as if I’ve known him for years. Dr. Kemp has such a pleasant, cheerful attitude & “bedside manner”. My dental anxiety was eased by the sense of trust developed; as Dr. Kemp took the time to really listen to my concerns & created a plan of action to resolve my dental issue. During the procedure he was gentle & my painful tooth issue is now resolved! Thanks so much Dr. Kemp. U r awesome!I would also like to Thank & commend hygienist Gwen for the thorough & awesome job she did on my teeth. She was so pleasant, & gave me great recommendations for healthy teeth habits. Thanks to Dental assistants Delmer & Kellie who were wonderful as well. I would also like to thank & commend the front office staff, Juanita, Tamara, & Vanessa, for their pleasant, & excellent customer service as well. The office is so nice & clean as well. Thanks for a great experience Austell Family Dental!
Dr. Kemp is extra thorough and explains every detail. I’ve never left his office feeling confused about any procedures or any cost. He’s definitely one of the best doctors I’ve seen!
Im so unhappy, the Dental Hygniest was in a rush and cracked my tooth and I am in a lot of pain because of it. I was very uncomfortable throughout the entire time and told her that.
This, my first appointment this Austell family dental staff, proved extremely satisfying. The attending staff were curteous and proffessional. Dr. Kemp was easy to talk to, helped minimize my extraction jitters and performed well and beyond my expectations. I am staying with this dentist office.
From start to finish this was an amazing experience. Everyone was extremely professional - from setting the appointment over the phone - payment and questions. My dental hygienist Jasmin was amazing, she made me feel safe, was thorough in explanation as well as cleaning. She was also very personable which I appreciate so much! Thank you everyone!
I love this place they are so professional and organized! Top notch dental care with a little bit of humor I had 2 teething removed on separate occasions and I am always treated well by their caring staff!
Appt for 1:30recieved a call a few days prior to my sons appointment requesting that he come in at 11, then 10:45 because of his symptoms he may have to be referred out. Well, he got there at 11, ex-rays taken and told him he needs an extraction. He was done before noon. My question to them was, if his appointment isnt until 1:30 why cant they complete all the work in one visit. we live an hour away and hes been in pain for weeks waiting on this appointment, now he has to wait another 3 weeks for an extraction.Prayerfully well find another dentist that actually cares that their patient isnt in pain for 6 weeks.
The first appointment was good, the second appointment they moved my date 1 time which is fine. Then I go to my new appointment date and they don’t have me on the schedule. But of course they called to confirm my appointment a week before and I confirmed it. Very unorganized. If you can handle driving there and be being turned away then this is your dentist!
I had my first visit and they did an excellent job. The whole staff was friendly and helpful. DDS Kemp introduced himself and very helpful in suggestions on taking care of my teeth.
I am absolutely pleased with the client centered care, attention and service! The staff was warm, knowledgeable and professional. Dr Kemp is a gifted Dentist and offers expert guidance on how to reach optimal oral health. Grateful to have him as my provider for my teen and now the adult season of my life.
Everyone is nice, they listen to my issues and help right away. They are very understanding and patient. I am terrified of dentist and they making going to the dentist easier, and less painful.
The entire team was exceptional. I enjoyed my visit and I will definitely refer others. Thank you Dr. Lemoine for explaining my treatment in details, I can’t forget about her Assistants Lisa and Deanna they kept me entertained the entire time. Miranda did an excellent job with my cleaning (It was fast and it didn’t hurt) Vanessa definitely rolled out the red carpet from the time I walked in until the end of my visit.
This is not a review of the care received, but a review of attempting to get an appointment.The real issue is I talked to so many different people and nobody knew anything about my previous conversations...I called to get an appointment and the first person assured me they took my insurance but didn’t have any appointments until June. I took the earliest appointment I got. I called April 1st...Another person called me weeks later (he was super nice) and tried his hardest to work me in earlier. This was super awesome and I was excited to find out they would indeed be able to make a mold of my teeth as well.A couple weeks before my scheduled appointment I get a text from another person I hadn’t made contact with. They inform me my insurance doesn’t cover my visit and I’d have to pay out of pocket. I ask for pricing on the mold and they say I have to have an exam first to get a mold done. After what seems like pulling teeth, he/she finally tells me the molds cost $250. I then get a phone call asking me if I wanted to keep my appointment. From ANOTHER person. 4th point of contact...I just decline to answer because I’m livid... then they text me to leave a review... I haven’t even had a visit.Frustrated is in an understatement.
The staff is friendly and somewhat professional. My biggest problem is that I received a flyer in the mail for X-ray and cleaning for $79. So, I called to make sure this was correct and they said yes. The rep mentioned it’s always $79 when I asked when would the special expire.When you go in you find out they DO NOT clean your teeth as the flyer stared, it’s just for images. They recommended deep cleaning. Which cost $1600+, Invisalign $6800+ and removing the wisdom teeth which are not a problem. Very deceitful.
This is a great dental office! It’s was clean and the staff followed all CDC guidelines for COVID. I felt safe and confident that I was getting the absolute best dental care. Dr. Kemp and his team were amazing!! They were very welcoming and made me feel comfortable during my visit. I would definitely recommend this office to my family and friends.
Loved my first experience at Austell Family Dental Care. My dental hygienist was SO nice (I think her name was Miranda), the front office staff was so friendly including the dentists. Def will be returning as a regular patient, including my husband. Thank you for your hospitality and wonderful care!
This is one amazing Dental office. From the front desk to the back dental area. It is welcoming in decor, Has a water bottle fridge, thoroughly clean through out the office. EVERYONE that works there are very pleasant and knows what they are doing. Miranda was my dental hygienist and she was so knowledgeable and gentle. I just love it here so please don’t hesitate to try them. Actually looking forward to my next cleaning and who really says that about going to the dentist.lol
I haven’t been to the dentist in 5 years and decided it was time. I spent 3 hours here and hear me out...it was amazing. I literally know nothing about teeth and these people are so professional. I don’t remember the name of the lady that did my x-rays, but my dental hygienist (I believe Miranda) was freaking amazing! She was SO SWEET and FUNNY! YES!! A SENSE OF HUMOR!! I chose this spot based on the reviews and I will be coming here from now on. They fit SO MUCH in 3 hours, and somebody was CONSTANTLY with me so I never waited around. Dr. was very professional and very knowledgeable. I can’t thank you guys enough, it was such a great experience. If you’re reading this review, please consider giving this place a try. They cater to your needs and actually listen to you!! I’m over the moon lol.
Fabulous. Everyone is super nice and helpful. All my questions get answered even when I ask multiple for clarity. The actual dental work is phenomenal as well my mouth always feels clean when I leave, and I always learn if new ways to help keep my mouth clean
The staff was extremely friendly. My son broke 2 permanent teeth and needed crowns. After going back and forth with his primary dental provider for years,I got fed up and came here. I was given information on how to get this done and cost effective. I am EXTREMELY HAPPY with my service today. To say that my son will finally be able to smile again is an awesome!! He’s graduating high school this year and his pictures will be totally different from any pictures he’s taken before, HE WILL BE ABLE TO SMILE!! Thank you AUSTELL FAMILY DENTAL
Austell Family Dental is like the good old days when medical professionals were smart and caring. It’s no longer easy to find this kind of care. My comfort is important to the care provider. I feel no pain and I am advised on how to care my teeth at home. The entire staff is pleasant yet professional. It seems they are always happy to see me. It makes me feel welcome. I now look forward to going to the dentist.
Not good at all I had insurance but was going to charge me a huge price.out of pocket.
This dentistry is absolutely wonderful. Every single receptionist greeted me and were all very courteous. The doctor is amazing. She is very explanatory with any procedures and even breaks down the cost for everything. This will definitely be the home dentistry for my son and I.
Today was my first visit with their office. The set up of their office is very nice and comforting. From the front to back of the office every one I came in contact with were very nice and welcoming. I can definitely appreciate great customer service and this place is just that. The hygienist and the doctor I saw were very informative and could tell they actually care about their patients. I’m glad I finally found a dentist office I like. Thank you so much for the great experience and everyone should come and check them out!!!
Nice service! Great staff! Official equipment! Very nice dental hygienist for my son. Was taken to the back very quickly .....no waiting. Im paying out of pocket and wouldnt choose another place.
I absolutely HATE going to the dentist! My history with my dental care has left me with full and complete anxiety and PTSD when I hear that drilling noise! Coming to Austell Family Dental has been such a pleasant wonderful experience. Sure the anxiety is still present, but the staff has been remarkable and very patience with me. They remember me when I show for my appointment and our conversations from past visit as well! I am working on saying I enjoy coming. I do enjoy interacting with staff, the excellent customer, the confidentiality, the office procedure for checking in and out! Great system
Note: my visit was during COVID-19 virus after business resumed with procedures.The facility was very clean and inviting. Staff was friendly and all wore masks and/shields depending on their role and patient interaction.They were very thorough. Technology seems to be state of the art. They were patient, prepared and took the time to explain all the steps along the way.This was my first visit to a new dentist after 20 years of going to the same dentist and I think Ive found my teeths new home.
My experience at Austell Family Dentistry went very well. The whole staff was compassionate and knowledgeable about the work I need done. Im very pleased with my overall experience and look forward to more visits just like my first one. Thank you all so much! I look forward to seeing you again.
Nice, polite, professional staff. Very clean environment ❤️ The Dental assistant from Columbus,Ga made me feel very at ease. Too bad I cant remember his name tho.🤦🏽♀️🤷🏾🤷🏾Will be returning and bringing the hubby for a cleaning as well. Thanks guys!👍🏾
Very upset at some of the staff at the office. The office has turned tremendously after the main doctor, Doctor Lemoine and the assistants Lisa, And Diana left the office. The hygienist Miranda is great! Dr Kemp is unprofessional & Vanessa is money hungry.Heartland is a great corporate office, but this Austell Family Dental Care office is a bad office decision.
The staff was very knowledgeable and very nice, especially the nice woman who did my cleaning. The office vibe made me feel comfortable and the service was excellent!
I had a truly amazing experience. The staff was so professional and nice. Very clean and nice decor. The hygienist was very thorough and took her time to explain every step as she did my exam. Most of all it was pain free. The dentist was also delightful and very handsome if I may add. Both of the two came up with a plan to get me on the right track and start my journey to a set of Healthy and straight teeth. For many years I was fretful to see a dentist and only went when I had s tooth ache and my teeth were not in the best of shape. Now I can truly say I have a dentistry home. Hands down I highly recommend them. Also upon check out I was paying cash. They recommended a dental plan I could join and it literally saved me half the cost. As I am self employed and did not have dental insurance. I can not wait to see my new smile!
Dr. Kemp is amazing! Great doctor and great personality! Oh and Jasmine is very kind and patient. Grateful!
I took my daughter to her first dental visit with Dr. Cowen and we both had a wonderful experience. The office is clean and up to date and all of the staff were friendly and accommodating. I was referred by Tameka Lee who greeted us when we walked in and later contacted me to follow up on our visit. Very nice to have someone care about your opinion of their business. Our daughter having a positive experience was very important to us and Austell Family Dental Care delivered!
I am a very anxious person when it comes to dentist. This office made me feel comfortable. Dr. Lemoine and Lisa was very compassionate and listened to everything I had to say. Everyone had a smile in their faces and they seem to work really well together. The front desk was pleasant and got me in and out quick. I finally found a dental home. Im very happy.
Very fast, friendly, and informative. Kept me in the loop every step along the way! Had almost no wait time from arrival to the time I was called back. Would highly recommend for your family’s dental needs!
Service was excellent. The doctor educated me on my current issue.
Very positive experience. My last two dental providers left such a bad impression, it had been 15 years since I had seen anyone. The staff I engaged with was great and helped erase the bad memories. I was most impressed by the time each person took to explain their actions or activity - nothing in the procedure was a surprise. My 15-yr ‘hiatus’ contributed to some issues I’ll have to get resolved, but the xrays and explanation left me very comfortable and well-informed for the path ahead. No doubts, no fear! 👍
My dental hygienists does a wonderful job of making sure Im comfortable. She also explains things to me in detail and doesnt hesitate to answer all my questions or concerns. She was also honest about which services I needed or didnt need so that no money is wasted.
I wanted to send a special thanks to Dr. Glenda Wash and the staff over at Austell Family Dental Care. I took my son for an exam, it was his first time there and he had a really great experience. My son has always been intimidated by dentist but this time, he didnt feel like that. He felt safe and at ease. Dr. Wash is very thorough and her staff is incredibly efficient. She answered all my questions and made sure I understood everything that was going on. The icing on the cake - THEY WERE VERY REASONABLY PRICED. Best dental experience, hands down!
I felt comfortable and at ease the minute I was greeted at my car. The facilities are extremely clean and sanitized and the entire staff made my exam much more pleasant than I had anticipated. I am officially a dental patient with Austell Family Dental. If you are looking for a Dentist, then give Austell Dental a try.
The staff was caring. The dentist and dental assistant took the time to make sure that my permanent crown fit perfectly while talking me through the process.
My husband received services here today and it was PERFECT! Most professional and CLEAN Dental office that we have been too in a long time. The staff was very knowledgeable and pleasant. This will definitely be our Dental office for our family. Keep up the GREAT work guys 👍🏽👍🏽
Well I brought my son in today for dental services. The dentist and staff worked quickly on my son and as a team. I was amazed how the staff worked together and was quite informative regarding the steps of the procedures. They spoke to my son throughout the process to reassure his comfortably was ok. Austell Family Dentist was excellent while caring for my son.
Very professional, used new technologies, and were considerate of making sure I understood the costs. I felt like I was a candidate for dentures, but the dentist reassured me that my situation wasnt nearly as bad as I had feared. Ive had other dentists make underhanded snipes that really hurt my feelings, but she wasnt like that at all. She was very encouraging.
Excelente service!! Very polite and professional environment. Highly recommended!!
The office personnel were awesome theyexplain everything. They was polite and professional and the Dental Assistants weregood also Dr Kemp was explaining the procedures and I confident that it be right.Thanks Guys
The staff is nice and very professional. The office is clean and appealing. Then you get to your actual visit....I know i need work done, but they attempted to get me to have it all done at one time!! During my cleaning the Finance manager comes in to discuss my Options to have 3 things done. Presented me with a bill just over $2,000 for 2 root canals and crowns and asked could i pay that all on my next visit to have this work done. The offense part is when the Finance Manager says, Well it is Tax Season, you could use your REFUND! Thanks for planning out my money for me!! That was very unprofessional. The Dentist herself, was friendly and positive, i had high hopes for my first visit to this office. That statement will result in me not returning!!
I love my hygienist who is caring, concerned, helpful and friendly. The staff is generally friendly as well. I like going here fire those reasons. What I dont care for is the revolving door of dentist and staff that comes and goes. I have been going here 2 years and have had 4 dentists since then. I would like a have a dentist who knows me. And the staff is also ever changing. My hygienist is the only constance. Had it not been for her I would have switched to another by now. If it doesnt change I will.
I advise people to take their service else where. This dentist cares about getting their money way more than helping out its patients. I am disgusted with their service and will be looking for a new dentist. The lady working in the desk , Melissa doesnt makes things better as she looks to hunt down your money rather to make sure everything went well with your health.
I had not visited a dentist for several years due to the horrible experience I had with my prior dentist. I was referred to Austell Family Dental Care and I have to say, I absolutely love this place! The facility is clean and well kept. Employees were extremely courteous and friendly. The wait time was extremely minimal (~5 minutes). My biggest highlight after every visit is Tamika and Dr. Keyser. Dr. Keyser was my Dentist and Tamika was my Hygienist.I LOVE Tamika because she took the time to inform me about my visit, condition and treatments both before and after the sessions. She is extremely knowledgeable in her field and will provide as much information and time as you need to understand the process. Tamikas effort in ensuring that I was comfortable and treated properly was absolutely phenomenal! Not only does Tamika take her time to diagnose and understand my condition, she made sure I understood what she was explaining to me. If I didnt ask the right questions Tamika would provide me with the information and allowed me time to think of more questions to ask her. More importantly, she has followed up with me after every appointment to ensure that I am recovering well and allowed me the opportunity to ask more questions. I have seen Tamika twice now and have an appointment in January to see her again. She has helped alleviate my fear of visiting the Dentist. I will definitely recommend this to friends and family!
Caring friendly professionals. Knowledgable hygeniests like Brittany who took care of me today. The front desk ladies are great as well as the other dental assistants. I love Dr. Afton Cowen. I cant recall everyones name at the moment but each staff member makes me feel at home and that I matter personally. Ive been going here for about 3 years with my daughter. I switched insurance at one point and we couldnt wait to come back to Austell Family Dental.
I love Austell Family Dental. The great receptionist service is very warming. Very friendly customer service. Dr. Cowen and dental Assistant are fantastic. Quick service and well care for patients. My son is comfortable with her. Dental cleaning is great.
I was a first time patient after relocating 3 yrs. ago and tired of taking the drive, I left my dentist of 20 years. I love Brittany she is personable and has great, high, positive energy! I was excited about the new technology to be able to see my teeth. The negative, paper forms instead of electronic.
Ive had really bad experiences PRIOR to coming to Austell Family Dental. I started in 2016 and I still go for my dental care. I have the worse a anxiety, but they make me feel comfortable and like family. I LOVE Sherry!!! I wont allow anyone else to work on my mouth. Dr. Bolden has grown on me and I will contine to see him. Together, they make me laugh and help ease the nerves. I also love Michelle. She calls me to remind me of my appointments and she has taken the time to get to know me as one of her patients. She has been at yhe office since I began using their services. They are the triple threat and I cant see myself going anywhere else. Next us, braces. Thank you all for being so great. And yes, i am a real customer.
Ill begin by stating the reason I chose this dentistry. I had recently moved to the area and wanted a local dentist and searched Google for Black owned dentists near me. This establishment popped up, I then checked out reviews that were for the most part pretty good. I booked my 6 month check up/cleaning with a receptionist who was pleasant over the phone, gave my insurance information and was clear about what services I needed. I got to my appointment about 15 minutes early, was called back about 30 minutes after that. This did not bother as much, as I understand sometimes appointments run over. I was greeted by who I thought was a dental hygenist but realized it was not and still to this day unsure who/title she or the person assisting her was. She proceeded to scan my mouth for Invisalign without my knowledge or permission and then perform x-rays on my teeth. I understand as a new patient, care has to be established and these exams must be performed before the teeth are cleaned or an exam is performed. I sat while the greeter and another employee tried and tried to scan my teeth and x-ray my mouth for about an hour. They showed me a video, etc. I then met the dentist hygenist who was came calling out numbers stating that my teeth were susceptible to cavities. Then I met the dentist (Dr. Bolden) who sat for a total of 4-5 minutes. As a continued to sit there, I asked how much longer would it be before my teeth would be cleaned (I explained I needed to be home at a certain time to get my son). The greeter stated she wasnt sure the hygienist would have time to clean my teeth. I was beyond frustrated at this point, as this was the whole point of my visit and the 2 and half hours I had now been there. Finally, I was taken to another room where the hygienist cleaned my teeth and promoted me getting $300-$500 sealants for my cavity prone teeth, in which I had just been told the dentist that I did not have. She also asked if I drank a lot of coffee , and commented that my teeth were stained badly for my age. She then asked my age and said I thought you were younger. After leaving I knew that I would not be returning. This was a level of unprofessionalism that I had never encountered before and decided I would not be supporting this business anymore. I spent over 3 hours in this office just for a teeth cleaning, fluoride application and for them to shove Invisalign down my throat as if they were being paid to do so. I was disgusted after leaving this appointment. As a healthcare professional, I would never want my patients leaving my presence feeling as I did ( like a number or as if I was at the car dealership where I was being told I needed all this unnecessary work done just for money). I WILL NOT BE BACK AND WILL DISCOURAGE ANYONE INTERESTED IN GOING HERE!
Office staff and the dentist that is not Dr. Walsh are pleasant, communicative, and accommodating. Dr. Walsh extracted two of my wisdom teeth and it was a terrible experience- Uncomfortable and unnecessarily rough. Before she vanished without notification, I let her do work on two teeth that needed crowns. After dealing with a nice enough but inexperienced tech, I had to return twice because two temporary crowns broke- Twice...The permanent crowns that returned were ill-fitting and poorly matched. Im finishing treatment elsewhere. I really tried to give them a chance and I really am patient with most things because I understand people make mistakes, but I just cant return to this place.
Wonderful staff and a great Doctor. Hi comfort level.
The entire staff is awesome! (Front desk, dental assistants, hygienist, and doctors). They always make sure I’m comfortable and well taken care of. Tameka always follows up with me after every visit. I strongly recommend AFDC! You want me disappointed.
I called to make an appointment regarding some tooth pain I was having and they saw me the same day! I ended up having an impacted wisdom tooth so the doctor referred me to an oral surgeon. Everyone was extremely helpful and professional and the facility looked updated and nice. I’ve only had the one visit, but I would highly recommend!
Miranda is a great hygienist! She was sensitive to my needs and explained everything she would be doing. She gave me the tools I needed for homecare and answered all my questions. Vanessa is a great clerk! She is patient and answered all my questions as well.
Today was my first visit and it was amazing. The staff was great. Its clean and comfortable. Their bedside manner was very good and helpful with explaining.
I personally think Dr.Wash is a fantastic dentist. Contrary to what the lady above believes she is no where near greedy for money and truly does care for her patients. She extracted 5 of my teeth and was very patient and cautious while doing so. The experience during was no hassle and very comfortable. I recommend this practice 150% and hope to come back soon. THANKS DR.WASH. :)))
So very happy I found this dentist office. They are all so nice and caring. Dr. Keyser and dental hygienist Brittany are awesome! Looking forward to doing more business with them as I take the steps to get my teeth back to full health! :)
Edit: in 6 months my crown fell off twice. I will never return to this place ever again in my life time! The pain is unbearable. Should have never gotten it, at least not here. Spent everything out of pocket because they didn’t check my insurance policy. Thanks for the courtesy check. I will make sure none of my family members ever go there again.Terrible doctor who don’t deserve the awesome crew he has.
Professional, empathetic and organized office. They remember you and your needs....
Called to inquire about services offered and how far they are scheduling new patients. The person who answered my call put me on hond 3 times and kept avoiding my question about their services, giving me a terrible first impression. I definitely dont feel comfortable scheduling any visit with a clinic whose staff dont know how to answer a simple question about their own services.
Austell Family Dental lives up to its name. The entire staff is warm, professional and prompt. I have never had a bad experience, not even when I had two root canals. They care about whole health and individuals.
Denae, Iris, Brittany, Dr. Keyser, and the rest of the team were AWESOME! Thank you for making my dentist visit a knowledgeable, responsive, efficient, and attentive experience. Its good to come across a dentistry practice who really care about your oral health. Thanks Ken Turner
I’m scared to death of dentists because of several previous life experiences, but Tamika the hygienist and Dr. Bolden himself put me at ease every time I started to get apprehensive. I felt that they were listening when needed and explaining my treatment plan as well. I will surely continue to go there.
The front office very nice and professional. The hygienist not friendly at all. After telling her several of times that I was having pain tooth pain where my feeling came out. She continued to poke on that tooth that caused bleeding and then finally she asked me if I wanted some lidocaine after the damaged was already done. Then she told me she offer a procedure where the doctor come and numb me up so that she can pick around some more. Smh With my mouth still bleeding she didn’t even offer to rinse my mouth out are nothing. Didn’t get a chance to meet the doctor but if she is the first face that you will see before the doctor no thanks. When she walked out I ran out..
The staff listened to my concerns and the treatment plan was adjusted accordingly.
The staff were very polite and helpful and accommodating to my busy work schedule. They got me in and out. Beautiful and clean facility as well!
Worst experience ever! I had a tooth break in my upper denture and went for a simple repair.They insisted I get a full mouth x-ray @$135, even though I have full dentures and THEN told me because I had used ONE DROP of super glue they couldnt help me. Left broke and in tears! Went to a friends dentist who not only repaired the tooth but only charged me $65! I SHOULD have read ALL reviews 1st!
Dr. Kemp and his staff are extremely professional and very concerned with patients comfort.
I had a great first experience with Tamekia and Dr. Cowan. The customer service they showed me was great! I had the Privilege of getting my teeth clean with Tamekia and she did a fantastic job. I will definitely recommend you all services.
Tameka & Dr. Bolden were great they explained everything to me throughly and made sure to answer any questions i had . they made me feel very comfortable and welcomed , the staff in the front were very polite and all had bright smiles . i will be back for sure !
100% would recommend this dental office to everyone! Very professional, humble, all staff members were super easy and sweet to talk to! All genuine & amazing :)
They made me feel like a star! No long wait. Family oriented. The staff is great! The dentist was wonderful! I changed my family today!!!!
I went to them for routine cleaning and from the minute I got there I felt like I was being upsold for a lot of service, then Dr. Walsh said I needed a crown, which was surprising. I agreed to have the worked performed, she damaged my root and had to do a root canal and I endured 3.5 months of painful appointments for the crown and root canal, because she had to do it in parts because the pain was so unbearable. She split my root during the procedure and now I have to have the tooth extracted after spending 3K on the procedures and they have not refunded my money and will only pay for a consultation with a dentist they refer me to, I have had 2 other endodntist xray and both have said the tooth cant be saved, so I have to have it extracted and get a bridge or a implant which will be over 10K and this office is at fault. Dr. Walsh is nice, but she is greedy after money and does procedures she is not skilled at. She is a general dentist but is performing cosmetic and specialty services which she is not skilled in.... DONT GO TO THIS PLACE!!!!!
Dr. Cowen and Tameka are wonderful, however my experience with the front desk has been terrible unhappy experience. When I sign up to get the visit invistline I was told that I don’t had a complete payment into until I was done with my service. I have been nothing but harassed about paying money. And it’s not like I don’t pay as matter fact I pay $500 last week, And I didn’t get any additional new trays, I came back this week and was told I need to pay $178 for my trays, I told Her I just paid $500 last week and she told me yes but you were behind. How am I’m behind when I was told that I didn’t had to complete payment in till I’m done with my visit my treatment. So that was the last draw for me I’m going to take my server somewhere else.
The staff at Austell Family Dental Care are so welcoming and professional. My first experience with them was fantastic!
The personnel has always been courteous and respectful. The doctor has shown concern for my wellbeing as well as being sure that I have all the information necessary for informed consent to the procedures recommended. I am very pleased and satisfied with the services offered.
Love the staff and the doctor. They are caring, friendly and prompt with appointments. Would recommend them to anyone who is looking for top notch dental care.
I used to like AD. My last experience was a money grab in my opinion. I had an appointment for a cleaning. My dentist kept trying to sell me on the invisible braces. I didn’t want them. So they didn’t clean my teeth and tried to reschedule me.
Wow. I am extremely and thoroughly impressed and pleased with the experience I had with you all.. I wish I could remember the name of the very pleasant and soothing woman who helped me while I was in tremendous pain.. The service I recieved was A1.. I definitely plan on making you all my primary dentist.
The office was very nice & clean, the staff was very friendly and courteous! I have dental insurance but it only covered a small portion of the bill & they worked with me setting up a payment plan for the rest.
Dr. Bolden and staff were all awesome. Tameka, my RDH was extremely knowledgeable and thorough. The care, education and treatment plan was competent and relevant. I will be coming back for future maintenance and treatment.
Dr. Lemoine and her team are super! Very friendly and efficient. 2 fillings: out in under an hour and no pain! Thanks Austell Family Dental! :)
Felt like I was “sold” dental care. Checked diagnosis with another dentist and it wasn’t correct. Very concerned about that. Liked the technology but felt like you were concerned with exploiting my insurance rather than caring for my health. Not acceptable at all.
I really live the entire staff. They are professional and the office is super clean. I always have record time visits and they make you as comfortable as possible.
Super Friendly & Highly Professional Staff!!They listened attentively to all my questions & concerns and provided me with precise answers & excellent advice to resolve my personal dental needs! Thanks again 😊
The staff were friendly and professional. They provided comfort as I am not a fan of visiting the dentist.
Clean & welcoming officeFriendly & professional staffHowever, the worst in follow ups. Ive called the office for the past 2 weeks post my procedure & have yet to hear back after promises from Melissa that I would receive a call. So frustrating!
This office is so professional and has excellent bedside manner. I would recommend this dental office to my family and friends 5stars!!❤
As a person with bad anxiety those fears were met with ease. I’m grateful for the staff and most of all grateful for Dr. Cohen!!!! She is an amazing and awesome Dentist!!!!!
Everyone here has always been really nice and patient with me. I have tmj issues that they have been very accommodating about. The office is always clean and I love that you can watch tv while they work!
Everyone I met was patient and nice. They explained anything I had questions about. Told me all the problems I had with my teeth and how we we going to fix them.
Awesome welcoming environment! Clean office and a friendly staff that makes coming to my appointments enjoyable. Dr. Bolden is a thorough and knowledgeable professional.
Dr. Kemp and his entire staff are welcoming, detailed, and provide excellent care. Can’t recommend them highly enough!
Customer service is great. Staff informs you of what needs to be done, they give you options, & allow you to make your decision. No pressure.The Dr. does great work
Amazing Staff! Dr. KEMP IS EVERYTHING!
Super nice. Very friendly. They explain everything that is being done. Will recommend to anyone with dental needs.😁
The best dental place I ever been down to earth, cool people I’ll go back for more work, Also just speak family felt people 👍🏼👍🏼
I love Dr. Kemp - extremely personable, knowledgeable, and almost does what’s best for my tooth health.
This is by far the absolutely best dental office Ive ever been too.The staff is very professional and they let you know step by step of your treatment as well as pricing. I wouldnt think about going to another dental office
I went in for top denture plate and the end result, I have a beautiful smile, I am very pleased with the service and the staff. I would recommend them to anyone
I really enjoyed the staff they were very friendly and down to earth. And they play awesome music.
I want to thank Dr. Cowen and Mrs. Tameka Lee also the rest of the staff at this office.. You guys Rock!!! Thanks for giving me options of treatment that was cost effective for me.. Also taking me at the drop of a dime, no waiting.. The best in Ga in my opinion😀😀
The pleasure was all mine! The staff was very helpful and concerned about my well being! They were quick to answer questions and then proceeded to offer guidance for my care!
Dr. Cowen and staff were really thorough and helpful and explained the procedures in detail and were knowledgeable. Melissa and Icesis helped me understand my benefits. I give this office 10 Stars.
They got me in and out fast with helpful tips and also a detailed explanation. Dr. Lemoine is a great dentist. Must go
The staff here is friendly and caring and also let you know everything about your teeth. And,whats best for you I recommend people to come to this location and see for yourself you might like this location.
Will not return to austell family dental office, after second time they used the bait and switch tactic,and wouldnt do anything to prevent a valuable patient from leaving with a horrible experience!!!! Illsincerely make sure no family or friends use this office!
The hygienist was kind, knowledgeable and interested in my well-being. Front desk checkout person is always positive etc. Overall, good experience.
Excellent dental work with Dr. Bolden. He does what it takes to make sure your dental work is top notch. He really cares. Kudos!!
Had a wonderful experience here! Staff is super friendly and very helpful, very clean facility and appointments start on time! Love it here, would highly recommend!
Everyone is so pleasant n professional, Miranda, Lisa, and the Receptionist (daughter at Clayton State) is just awesome
The staff was very professional and caring. I was experiencing an emergency and the staff ensured I received the care necessary for my treatment
Everyone and i mean everyone was so nice. Gave me great comfort! Thank you. Bedside manner from doctor and dental assistants were superb!
They are amazing and very friendly . Every time I have went for a procedure they make sure that I’m and comfortable before starting . Great office all around the board !
Great service, from the front desk to the dental assistants and the dentist. Good prices too.
Brittany was wonderful and thorough in cleaning my teeth. Eve was very helpful with all the financial issues.
They fit me in on short notice and helped my son with a dental emergency. Kind and compassionate staff and doctor!
This dentistry is awesome. They are very polite, respectful, and professional. I would recommend them to anyone.
Good atmosphere. Pleasant personnel.
I had a terrible experience. My wait time was over an hour in the car. I was not fully informed about their procedure. I would not recommend this office.
Exceptional facility and exceptional service. Very professional from the front counter to the actual dental procedure. I highly recommend.
Im a new patient. Came in asking them to fix my grill (lol). They Fixed It! Im Happy! Friendly, Nice, all a round good place. Thx.
I love the staff at this office! They are very professional and courteous. They are always on time so I never have to wait to be seen.
The staff was very friendly detailed and personable. Felt good knowing I was in the hands to people who didnt just have a job but they e enjoyed what they do.
I had doubts about going to the Dentist because I do not like pain but I have a very good as spears no pain This will be my place to go for now on the only thing missing is a 10 start
The office is very clean and the staff is super friendly and professional. Great experience!!!
Everyone, from the beginning to end exhibited kindness and great caution and compassion amid these uncertain times. I made a great choice.
Very helpful front desk agent, got my son seen about within 30 minutes, will be using them going forward
Great service! the staff is always friendly, I wish I can give more stars...thanks for being so awesome...
Incredible staff and outstanding customer service. I recommend Ms. Schley and Austell Family Dental to all families.
An overall pleasant experience, dentist and staff courteous and profesional!
This was the best experience I have ever had at a dentist office.. I am terrified of any dentist, as I’ve been traumatized from when I was a child, but this is the only dentist I will ever go back to...
Great people and solid practice! Glad they are close to home!
Very easy to work with. Ive had to change my appts three times and its not been a problem
Staff was so amazing so sweet very informative!! Happy I Found Them
Everyone very professional, very politeExplains everything prior to doing it. Very timely, appointment started at scheduled time. Thanks
I was told I could come in with no funds they would work with me but they didnt so whos gonna pay for my time
Friendly environment Dr Cowen is amazing she made my experience so comfortable looking forward to my next visit
Made me feel like family. Very great service. From the front team to the back team. Im a customer for life. Thanks everyone
All they care about is getting paid. They dont care about the patients. Sell Sell Sell. Thats their game. I dont recommend anyone to go here. Bad customer service.
I was treated with professionalism and kindness. Not finished with treatment, but will return for completion.
Excellent service with very detailed information for best health in dental experience.
This was the best experience I’ve had with a dental office for me and my children
Great service! Great hospitality! Very timely!
I will highly recommend that place. One of the best dental office
Very professional. Tameka is my hygienist. She is the best!
EVERYONE WAS EXTREMELY NICE AND HELPFUL...I LOVED MY ENTIRE VISIT FROM BEGINNING TO END! I PLAN TO RETURN
I was surprised that they worked so fast and professional beautiful office and staff
Staff is very friendly and most importantly knowledgeable. I would recommend them to friends and family
Dentist examined and I have to go back for a comprehensive exam to let me know what has to be done
Wonderful, friendly and competent staff. Always a great experience!
Great visit, DA (Sherri) very personable and professional, great group of people...
I was treated with respect and good service
Very through and friendly. They explain everything that is happening and are very knowledgeable.
Very detailed. Great service
They always take good care of me and are friendly!
Friendly, knowledgable staff. Nice modern office.
Timely, professional service. Latest in dental technology. I would recommend.
Great people great prices couldnt have asked for any better
The staff is very friendly and patient.
Great job. Personal great
Dr. Bolden was absolutely amazing!
Office staff was very friendly and nice.
Extremely professional, courteous and high tech.
Very patient clean and experienced staff
Get service from all staff! Thank you!!
Very informational and they value your time.
Very good service, prompt and friendly.
The people here are very professional and friendly.
Great people and so professional.
Great is a understatement.
Tameka is an excellent hygienist
Professional; knowledgeable; friendly
The best dental care .
Awesome caring staff!!!
Professional staff and set up!
Great.
Great and professional :)
Awesome!!!
Total reviews rating 4.6
196 Reviews for Austell Family Dental Care 2023:
Review №1
2022-07-20I visited this office today and everyone there is so pleasant, friendly and attentive. Lisa, my hygienist was really good at what she does. She explained everything she was doing and got me ready to see Dr Kemp. Dr David Kemp came in and explained how important it is for me to have a biopsy for an issue I have in the roof of my mouth. He’s trying to help me get the help I need. He’s very nice and explains everything in a way that you can understand. He takes good care of his patients.
Review №2
2022-04-20Thank you for a very pleasant visit. The staff was very helpful and kind. The office was very clean, comfortable and inviting. The Dentist, Dr. Kemp, did a great first impression. My fears of going to the dentist just melted away. It was great meeting him and his staff.
Review №3
2022-06-15Needed emergency dental work ASAP. They were able to get me in right away (the same day) and fix my problem! Very friendly and well trained staff and dentist! 10/10 would recommend!
Review №4
2022-05-15Austell Family Dental Care has a warm and friendly environment. Theres no long waiting time. They get you in and out in a timely manner. I love it.
Review №5
2022-05-13My husband broke his crown in his front tooth and was able to work around his schedule and get him in quickly.my husband travels for work and was able to work with the lab to get him a permanent crown in time. We love Dr. Kemp!
Review №6
2022-07-14Staff were Courteous, Patient and professional. The Doctor were very knowledgeable an explained every Option for taking care of my teeth.
Review №7
2022-06-23Excellent service by the staff, Dr Kemp and his assistant Priscilla. Very professional, no pain and very attentive to your concerns. Highly recommended, par excellence!
Review №8
2022-06-15I would never suggest anyone going to this office. They are not good at communicating with one another and cause try to nickle and dime you once you get into a room to have your services completed. Horrible business practices!
Review №9
2022-01-14I was very pleased with the professionalism of the entire staff. Choosing a new dentist can be problematic but there was something special from the moment I entered the office. Dr. Kemp has assembled a supportive knowledgeable team. My pearly whites are in good hands.
Review №10
2021-03-22Scheduled a visit due to a broken crown. The office is nice and immaculately clean. Vanessa and Juanita at the front desk were very friendly and helpful. The dental assistant Delmer was polite and attentive. Dr. Kemp is amazing! His work is impeccable and the temporary crown looks fantastic! He does excellent work and is very friendly and kind and communicates clearly. I highly recommend Dr. Kemp and his wonderful Team and look forward to receiving my permanent crown soon.