Kerbside pickup
Yes
AutoZone Auto Parts in Mcdonough
Categories
Location on the map
Mcdonough, Henry County, Georgia, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 770-954-0792
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:7:30AM–10PM
- Tuesday:7:30AM–10PM
- Wednesday:7:30AM–10PM
- Thursday:7:30AM–10PM
- Friday:7:30AM–10PM
- Saturday:7:30AM–10PM
- Sunday:8:30AM–8PM
AutoZone Auto Parts in other cities:
Comments (109)
They are some very good people they help me out and gave me what I needed like one of the best customer service I have all night because I had a problem my car and they gave me some of their personal experience and it made me very happy. And also they stayed open longer than OReilly
I personally experienced some of the most amazing customer service from a lady named Barbara Exil she helped me find all of the parts I needed with a great attitude like she was ready for work
Extremely unknowable staff. Went to return a duralast power inverter that was faulty out of the box. It was 3 days old. I was told that I could only exchange it. So I asked for store credit. Was denied. Only exchange. So I agreed to an exchange. They didnt have another so I was told I could go to ANOTHER STORE and get it. Why wasnt I offered for them to order it from their warehouse? I called oreillys and told them I had purchased a power inverter just to see what would happen when I told them it broke. They said cash back or they will replace it. My choice. Long story short I will not be doing business with them anymore. At my shop or personally.....
I want to thank and comment Kourtney at this location. I purchased a battery for my vehicle at another location. My SUV continued to lose charge and leave me stranded to the point that I bought cables to get a boost in case I needed help in the street. I was concerned, stressed and in fear of my vehicle stopping anywhere.After 2 weeks I went back to where I purchased the battery, was told that they couldnt help me because their test machine wasnt working and he couldnt confirm that it was the battery. I asked if I could go to another location. He said yes. Praise God I chose to go to this location. An associate tested my battery and said it was not my battery so he couldnt swap it out or refund it. I asked for a manager. Thank you Kourtney for taking charge, for listening to my concern and caring enough for my peril.You swapped out my battery, and corrected the issue with the price I was charged at the other location. You exemplified the capabilities of a manager. I hope you are rewarded for a job well done which you so deserve.
Mason was AWESOME! Hes very knowledge. He listens. He tries things that are suggested, which kinda shows that hes willing to learn. Hes super nice! He taught me a couple of things in watching him work. He explained what he was doing without me even asking. Hes very much appreciated. He was a very good hire! Because of him helping me install my battery, my experience there was better than I expected. It made me feel proud of my neighborhood Autozone.
One of the most professional places of business I’ve ever set foot in. These folks are simple pros that know how to take care of people. Always a friendly demeanor and attitude, quick to help and very knowledgeable. Sometimes it’s a frustrating thing when you have to deal with buying auto parts but they always make your day much better. Come see the difference.
Car batterieThis place is very good in what they do. What I mean by this is that they answered all my questions, were effective, did not create any pressure were I needed to make a decision right away. So theyve earned my trust and I was able to make my decision right there on the spot.But this is not all. Jeff P. Loaded tested my battery, installed my new one, give me some inputs about better care of my battery and did all this with a smile on his face. To top it off all this in 10 min.Prior to this I asked my dealer for this service and they said We have an open appointment next week. Who can wait until next week? I needed a battery today not next week.You really feel appreciated when someone is as professional as he was -is. You dont mind spending your hard earned money when you are treated with respect.Good job Auto Zone and great team in McDonough!!!
Went there for an interview and they just wasted my time and money.
Guy was helpful. As much as he could anyway due to Covid. My check engine light is on and I came to get a diagnosis. Usually they come out with their machine and do it. They have a new little device where the customer plugs it up themselves into the car bring it back in and then they plug it into their machine. It still gets the job done I guess. Dang it Covid
I had a wonderful experience with Jeff and Luke. I was stressed about how my car was running and both associates assisted me in getting the correct parts I needed. They educated me on the issue I was having with my car. Im so grateful to have met Jeff and Luke. Auto Zone has and always will be my first choice in getting parts for my car.
I went to autozone and a worker there named Barbara Exil installed my battery with good customer service and she also did it in an efficient manner
I had an amazing experience at this AutoZone location, on Oct. 30, 2020. I went in for headlight bulb replacements for my Nissan Versa Note and Kourtney initially assisted me by finding the necessary part for my car in the computer system. Then Miss Brenda joined in on the Team effort to further provide an exceptional Customer experience and ultimately, Purva ended up being the Team Member to install the headlight bulbs. It was a quick (and complimentary) install, plus Purva gave me some extra car maintenance tips relative to some concerns I have.Miss Brenda, Kourtney, and Purva - - PLEASE DO NOT ever lose your enthusiasm for life altogether, nor for providing a regularly occurring, pleasant Customer experience for those you encounter on a weekly basis. Thanks so much again!
Just went to get a diagnostic test and didn’t go in because I didn’t have a mask on since we are in a pandemic. (You know, not to catch nor spread anything or what not)I Sat In the parking lot and called them to explain why I didn’t go in and what I’m there for just to be told that “we aren’t going to people’s cars”.Strange thing about that statement is that I just saw them under someone’s hood when I pulled up. The same employee that said that to me over the phone didn’t have a problem going underneath someone’s car opposite my skin tone....Lived in this area for years and someone went under my wife’s car yesterday to help at this same location. I know b.s when I see it....Gonna hold you accountable for your actions
I come here at 8AM for assistance. Asked the associate to preform the diagnostic test on the vehicle. She proceeds to tell me she will NOT do it and will give me the device to do myself. I advised her I don’t know how to do that. That is why I came to this establishment because I’ve always had an associate assist me with that themselves. The store associate proceeds to give me directions on how to use the device without assistance. STOP HIRING WOMEN THEY CANNOT HELP !!!! (The associate was about short to average height white woman with blonde hair)
Better have patience when going to this location
I don’t know what it was about this location but I felt welcomed as soon as I walked in. My Car has been acting up lately and I needed to find out what was wrong and I went to autozone to see if there was anything they could do. There was this Lady named Barbara, and her customer service skills were just great. Everything I needed to know she was able to help me with. If I could recommend a good autozone location to get your car checked, it would be the first on my list
This location was the best while I stayed in McDonough!!!! My car started having some issues before I moved out of state. James and Latoya both helped without hesitation. Because of them I was able to get back running! Thanks so much, you two were my God sent angels!
Very happy with my visit today. Had a bad battery. Staff (Eric) installed my battery purchase on site for free. Great service and quality. Life hack suggestion; When moving into a new area find these three things and make friends with them, your Pastor, Doctor and Mechanics. Well add to this your local Auto Zone people who will make friends with you. Thanks guys
Good customer service, found everything I needed, and it didnt take more than 5 mins. Cant really get better than that.
Depending on the day,youll get great service here. This day I received great service. Thanks.
It was a very bad experience. The manager didnt want to give me my refund, she said go to a different store. It was only $23.53 when I said I was going to call your corporate office she gave me the money. I just didnt understand why she told it that fair!! She said she didnt have that much money. Thanks
JUST WHEN I WAS GOING TO GIVE UP....Darius and Shakira was AMAZING! I was greeted immediately when I came in the store. Darius was very knowledgeable they both kept me engaged about my car, on what to do if my problem ever happen again. Kudos to this STORE! THEY ROCK
Its been alright. Showed up at 8 one morning and waited a little bit for them to open so about 8:30 I wanted to go in and the doors were locked and as I went to leave I saw a worker just staring at me. Really disappointed
Went to this AutoZone location on Hwy 42 to buy a new battery. Bought the battery and AFTER I bought the battery I was told they couldn’t put it in for me because they close in 10 minutes. So, I decided I didn’t want to spend the night in the parking lot so I would buy the wrench myself! I spent the next hour tugging on the bolt, 6 months pregnant!!! Thanks a lot!!!!
Ideally I prefer to deal w/ men when it comes to car issues( just my opinion) after going to 2other stores in McDonough seeing nothing but females ,left,& I came in 2/12/20& Mr Thomas ( general manager )was AWESOME,cust service exceeded my expectation,he was highly knowledgeable, & professional .i Highly recommend him😁
Best help on earth! While traveling quite a few miles (1200) from home. Love our Auto Zone so we gambled on this one. The folks were superfriendly and knew just what we needed.
Jeffery, or Jeff, was amazing so knowledgeable and helpful. He got everything handled quickly and professionally. He had good advice and I am so grateful he was there.
The staff was wonderfully changed my wiper blade and made sure I had the right ones very courteous young man.
The worst parts people around. Not one person out of the 6 they had working had a clue wtf they were talking about. The rep that helped me was very rude. I would never go back there. I highly recommend taking your business to Napa. Their parts are made in America, unlike Auto Zone, whose parts are made in China and Malaysia.
Good old Customer Service! I went in for wipers. They even took time aside to install the wipers on my vehicle. So nice!!
I went to this autozone and asked an employee there if they could show me where my powe steering fluid is for my car, so we went outside, and she told me it was on the right side of my car, so I asked her isnt it supposed to be on the left because it says power steering on the left. She read the label and still insisted it was on the left. So I asked her which power steering works for a 2002 Nissan Maxima, she told me, I bought it and put it into the side that she told me. So I left and I was going to school. My car was still making the same noises it was prior to md putting in the power steering, and my breaks felt different. So I looked up online where my power steering was for my car, and it was on the left, then when I looked up the part of my car that I put my power steering in, it was my breaks. This lady done messed up my car, I just recently purchased it, and Ive spent over $400 trying to repair this car that this lady done messed up. I talked to some employees at this autozone and they werent giving me no advice or help on what to do on this situation that there co-worker put me in.
I always get help, from knowledge people every time I go! Even the commercial manager goes out of his way to help me out!
Well I get all my parts at auto zone unless they do not have themI Love the manager. Patrice Adner and the kindness at the auto zone. Hwy 42 and Joses rd.
The ladies were very curtious and knowledgeable. Would highly recommend them.
Two ladies running the show getting customers what the needed and people were happy and relieved from their assistance.
There were not busy. It was alright. It is very hard to get in and out.
Better than oriellys down the road. Cleaner nicer more customer oriented
Luke and jeff are the best ! they did everything in their power to help my family and i when we were in need !
Service is horrible waiting for someone to help test a battery for 14 minutes. No one else in store...
The employee (Dwayne) on the phone was very helpful and even pulled the item I requested aside for me.
Nice folks. Good selection and prices. Beware of lifetime warranty on brake pads
They were very helpful and got me what I needed with a discount!
Except for the sales associate needing to use two registers my last visit was as expected, in and out in under 15 minutes.
This is always clean and very helpful to the customers.
Very helpful! Went in for mats for our SUV. Woman who helped me was very kind
At this store they were a great help and I really appreciate them
Great customer service. Always have what Im looking for.
Fast, friendly services, at good prices for everyone budget all makes and model parts.
This is a nice AutoZone stores are well-stocked and customer service is awesome.
Great customer service. Loved these girls!
People have always been super cool!
The staff has trustworthy opinions of automotive repair.
They have everything you need here, the staff is also amazing here
The staff met my expectations.
Hey had what was neede to fix my headlights. my son, my hero to The rescue.
Kourtney and Luke are amazing!!
Very friendly people and great service
This time service was good, the week prior I was so pissed I just about just left.
All connection to this company has been good
Always great help and knowledgeable employees
Excellent customer service and availability of parts
Always has the correct parts and fair price
There terrible on hwy 42 and jodeco road poor management and service
Awesome place. Very Helpful.
Alright, they let you borrow tools
Hit or miss with knowledgeable and helpful staff.
Love everything about this store
EXCELLENT SERVICE!!! Thanks Auto Zone!
Everything I needed was in stock and available.
Excellent and professional service.
Customer Service sucks
Good folk
Helpful
Everything you need in one place!
Brett and James are the best
They are very helpful
Great place for parts.
Great customer service
Very helpful employees
They helped in part
Great people
Great service
Love it
Good service
Cool
Great selection
Great prices
Ok
Great
Helpful
Great help!
Items needed
GREAT CUSTOMER SERVICE
Great service
Always helpful
Helpful and professional
Best store!!!
Part store
Auto parts
Total reviews rating 4.2
109 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-04-25Manager on duty (I believe her name was Brenda) was so rude. She refused to help my boyfriend and I with a replacement that was under warranty that he had just bought this morning. Just because it had numbers on the part that she wasn’t familiar with (GM number). She kept saying “can’t help you, can’t do that for you, that’s not my problem” kept dismissing like we were trying to pull one over on her. Decided to leave and go to the other location in locust grove and they actually knew exactly what the numbers were and were able to go above and beyond to tell me exactly what other location had the part we needed.
Review №2
2022-05-09Very friendly staff, helped me install a battery in my car. Service is quick and fast too. My goto shop for car parts that I need for my car. The Duralast brand is pretty darn good too.
Review №3
2021-08-31After spending around $850 in store over multiple visits. I feel I can do an honest review. The morning staff in the morning really doesn’t know anything, Absolutely useless when it comes to finding the right part or maybe it’s even just putting in the effort to do their jobs. The lady manager working morning shifts is rude, unhelpful, and difficult to try to do returns with once SHE’S sold you the wrong part. After arguing with her that the part doesn’t fit, she Insisted it’s the right part. (If it doesn’t look anything like what I took off. How can it be the right part?) The young men working 2nd shift do a way better job at attempting to work with you in finding the right part even if they don’t have a clue how to work on a vehicle.
Review №4
2022-03-25I needed touchup paint. Walked in asked where it was got pointed in the right direction. Cool. Couldnt find what i needed so i went back to the counter to see if they could see what i could use or something recomended. Dude points back at the paints and tells me everything is over there. I tried to explain that i have a bmw and they dont have color matches for bmw what would be close and he got annoyed. Told me to just go somewhere else that could get my color along with other mumbles i couldnt understand. Just thought since i was literally the only person there maybe he could have been helpful a little.
Review №5
2022-04-07Didnt have my items in stock and would have been more expensive if they had.
Review №6
2022-03-29If no stars was a thing that’s what this store would receive. Absolute horrible experience 0/10 would not recommend.
Review №7
2022-02-05Ive come to this store for along time, Everytime no matter whos working. Everyone offers me a hand with things, since Im disabled it helps me out more ways than you know
Review №8
2021-09-14I come here at 8AM for assistance. Asked the associate to preform the diagnostic test on the vehicle. She proceeds to tell me she will NOT do it and will give me the device to do myself. I advised her I don’t know how to do that. That is why I came to this establishment because I’ve always had an associate assist me with that themselves. The store associate proceeds to give me directions on how to use the device without assistance. STOP HIRING WOMEN THEY CANNOT HELP !!!! (The associate was about short to average height white woman with blonde hair)
Review №9
2021-06-25Kourtney is always a pleasure.She is able to always meet my need for automotive parts. No matter what the problem is she has always been polite, and professional, and fast ! Great customer service skills. If I can I would give 10 stars. I am never disappointed when I come to this store.
Review №10
2022-03-13If you know what you need and where to find it if its out in the store then its ok. If you need help or are looking for advice, go a little ways up the road.