Automania, INC in Austell
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Austell, Cobb County, Georgia, US
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Site: http://www.automania.us/
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:9AM–6PM
- Sunday:Closed
Absolutely awful!!! Against my better judgement I bought a car from here for my daughter. From week 1 she had to bring the car back time and time again for repairs. The car was in the shop more than she had it. They had to replace the motor and told me I had to pay for the motor mounts… wth??? Don’t motor mounts come with the motor?? They are get overs and pay people to write good reviews . Do not do it… run fast they are a rip off
Welcomed back with open arms!I purchased a vehicle from Automania over a year ago. After my purchase, they were always willing to help with any issues I had. They even ordered me a spare tire months after my purchase because it didnt have one and I got stuck on the side of the road and had to have triple A come help me. I called and told Rea that the car didnt come with a spare and she ordered it right away and called me when it came in. 10 dollar oil changes (cant beat that!)I can not even put into words how much Automania has change my car buying perception.Long story shortA year later and I just got into a accident. They totaled the car out and even though the accident was my fault, Automania welcomed me back with open arms.Ms. Rea assisted me with both purchases and I couldnt be happier. She has always gone above and beyond to help with everything she can. Andreas who is the manager/owner has always been good me as well. His lot has good clean cars at fair prices. The In-house financing makes the process so easy.Thank you Rea and Andreas!
Ive been with this company for a few years now and Ive been taken care of from day 1! From the sales reps, Aleesa & Travis, to finances with Miss Joyce, to the best mechanic there is, Christopher! These people are highly professional and will do everything in their power to make the customer happy! They will work with you and are very understanding. They offer in house service for all their cars which is awesome! They will get you in a car! No doubt about it! They take care of their people! Big shout out to Chris over at the shop! THANK YOU FOR COMING BACK! Yall head on over to Automania and tell em I sent you 😉
Hey everyone, so we bought a vehicle from automania and I will say its an awesome place to do so. Ria and Travis was amazing and worked with us to put is in a vehicle with 500 down and 2 year warranty or 20k miles. Very understanding in everyones situation and wasnt there long for the wait. They have all kinds of nice vehicles to choose from. If you are deciding to get a vehicle please refer us when you go in. Crystal Weatherford. Thank you
The worst company to buy a car from, if your ever experience financial hardship please be prepared to be disrespected by the finance company. They are very unprofessional. Even with constant communication and partial payments they will disable your vehicle. The ONLY thing they deserve credit for is the upkeep of the vehicle PRIOR to your purchase. They are a hassle they treat paying customers as if they are children. Wish everyone the best of luck
My experience was amazing with the Honest, courteous,welcoming, professional sales team today.The automania Team is the real deal and I for one am a lifer with automania now.They really can make magic happen with getting you approved and on the road to freedom.Great job Automania you got the job done!
Will not recommend they definitely get these reviews done same day while ppl are happy and offer them free gas.I was not pleased with the service. I can say I saw Ria interacting with other customers she offered them water . Not my sales rep Travis was ok but horrible service from him and manager they are just rushing to get you in a car . The cash cars a big no. Maybe the finance cars are ok but the cars need to be more detailed and presentable…
I would give this place & their customer service 100 stars ! I’ve been trying to get into a vehicle for 2 weeks at other dealerships . Tested my luck and got approved today . Ria is amazing helped me with literally everything , figuring out insurance as well ! Thank you
A few Customer service reps are very rude and they over charge you for payment problems on their end don’t fully inform you about cpi went up sensor on car part still haven’t arrived yet it’s almost 2 months This is my 2 car with them and they went up on the payments compared to what I use to pay and I’ve never missed a payment. Not what Ive expected Everyone in that establishment is very rude non helpful and the mechanics are difficult to deal with as well no emissions on the car have to keep missing work too get the car fixed after just buying it a month n half ago but they demand I make my payments on time or they will threaten to shut you car off I highly don’t recommend this company go else where run for the hills
I had a great experience with Automania. Everyone I had the pleasure of dealing with was awesome. Travis (sales person) helped me find the right vehicle for my needs. Alessa and Rea were helpful when I was filling out paperwork. Joyce and Al always super nice and understanding. When I get in the market for another vehicle I will be back to see them.
I recommend automania to whoever is in need of a good car and has bad credit ! I finished my loan in less than 3 years and they even gave me a deal when i paid it off early! Ria and jobanni and travis are the best sales people ! Rheanna and Alessa help you out as well! Thank you Automania !
From the 1st contact of communication, Jobanna Hernandez has remained professional and very clear of what requirements I needed to get a car. Customer Service was exceptional and he is such a great car sales man ! I purchased my SUV Today I am so excited!!!! Y’all if you need a car Cone to Automania nowwwwww
I got my first car from them paid it off early in 5 months and this last month I’ve paid for repairs and this last time my car was leaking gas from the tank i paid more than $400 for the repairs and it still not fixed after more than 2 weeks . Each time I call they never have any update I had to call Chevy dealership to get any relevant information. They took it to the cars brand dealership in hopes of getting them to fix it under coverage however it wasn’t covered. I still haven’t gotten my car back or had the repairs I paid for done to the car. And i asked about a loaner car because I’ve been out of a car for so long and they said they do no do loaner cars so they have to figure something out. I will say they work with in getting payments made but other than that I haven’t had a great experience with this dealership especially being my first car it is very disappointing because I had high hopes. This experience has made me not wasn’t to get involved with another dealership again unfortunately.
I purchased Caravan from them and I didnt get to drive the van for 30 days before it went bad. Two payments later, Ria and Alessa took very go care of me. They got me in a better vehicle. I thank them for their professionalism. They kept me smiling the whole time we swapping the vehicles out. I had fun. Thank you Beautiful Queens for your help.
4/20/22 Had to come back for a update from my last one.thank you to Alessa and her team always making sure things are understood and taken care of properly .and .Chris and his mechanic team listened and explained everything and totally took the time to understand what was going on with my taurus .I JUST wanna say thank you !!!guys for always going far and beyond to make sure your customers are satisfied. .Im very happy and satisfied ..with my taurus and the work that needed to be done THANK YOU!! .automania Team !!!you are greatly appreciated .💯🙌🏽🙌🏽..(.11/18/2021// my truck went out and I really didnt know what to do but I got to Automsnia and Travis Aleesa and Rita was awesome I got a nice vehicle .and I am very pleased they are always going beyoubd to help I am thankful for The AUTOMAINA TEAM THEY ARE AWESOME THANK YOU !!!))The service to my vehicle was Great! ..The staff Is always willing to help ..I must say that im always pleased and they work with you..(7/19/20)thought Id add a little more because the Team At AutoMania are awesome .. Alessa will fit you in what you can afford .&. straight forward is something that is appreciated .and important To me My SUV was in an accident and honestly I thought I lost it but Chris and his team got my truck looking great I didnt recognize her at all! and surprised on the quick return .👍🏼yet I will say Mr. Travis got me in another vehicle and it was hard to turn down .lol .he was very detailed and clear about everything .. answered every question .so i say this I Greatly appreciate the friendly team at Automania.. additional update7/25..my vehicle needed something done the service department was very detailed everything was explained and sent text messages to my phone when they began service to my truck n when it was completed I was pleased on how everything was handled ...thank you Automania Team for all that you do. 12-30-2020 had appointment for service on my vehicle and I will always say they make sure I am good ..the team at automania works with you and I do appreciate all they do . The mechanics explains everything very well .and I greatly thank them for that THANK YOU AUTOMANIA TEAM 💯 !.
Ria is an GREAT SAKE ASSOCIATE her as well as Alessa and Rheanna ALL were AWESOME 👍💪👌💋✌️ I HAD THE BEST TIME IN AND OUT WITH. THEY ASSIST ME IN GETTING THE CAR I WANTED. From paperwork, to quick Questions had ALL THREE WERE AN ALL TIME HIGH. This service and help there was my most memorable today. Thank you ladies for a terrific day .
I have been a customer here for almost a year. My van needed a repair and Chris in service handled everything. He went above and beyond to make sure I got my car back ASAP. I truly love been a customer here. They are friendly and always keep you in the loop if you need service. I absolutely would purchase another vehicle here if I ever needed to. Great experience
Hi everyone go to automatic an see Mrs. Joyce an ms. Ria Brown they will help you get into a nice ride trust an believe I love my Acura MDX lordy they help me I wanted an SUV so bad an they did it for so if any body need a ride are down on your luck go see my two lady at automatic they will help you
I have purchased three vehicles from Automania and they hold true to their word. I recently totaled my car, went back to them and was put into anothercar no problem. Ive never heard of any buy here/pay here giving a 2 year warranty its real and they honor it even if its replacing an engine! I will continue to be a customer because they are like family! Thanks Automania for all youve done for me when I needed a car the most!
Dont buy from this place! Dont trust them as well! Traded a vehicle in back in February of 2021 and got a different vehicle from these guys! As of May of 2021, got a toll violation sent to me with the vehicle that was traded in and that vehicle has dealer tags on it in the picture. Toll violation should have came back to them but instead, they want to title jump and not put the vehicle in their name so they do not have to pay taxes on the vehicle. The vehicle was sold to another person in April and not registered until May, after the toll violation was committed by the current owner of the vehicle. Plus to make this place worse, they willingly share personal information and I have the full name, address plus more of the current owner of the vehicle without asking for it. Look elsewhere people! My vehicle will be refinanced as soon as possible to get away from them all together and not have them as the lien holder of my vehicle! Buyer BEWARE! Not mention, after buying my next vehicle from them and taking the vehicle to them and paying their warranty deductible to get my vehicle fixed from an HVAC vent flying out of the back of someones truck and hitting my vehicle, had to argues with them and take it back a 2nd time to get it fixed somewhat correctly. Not to mention their service guy also admitted that they drove out vehicle HOME to their house while it was in their possession! Not worth it people. Stay away!
Travis is who I spoke to they didnt have a expedition or suburban so I was going to settle for a dodge which is fine because I still would get three rows.. He told me the vehicle would be ready Tuesday almost 4weeks later and nothing... Ran my credit for no reason complete waste of my time and harmful to my score
I have had an interaction with multiple people at this dealership and all of them have been a positive experience. If you don’t want to feel cheated or ripped off I’d definitely recommend you check them out. Make sure you ask for Travis because he’s helped me make multiple purchases and each purchase was a smooth transaction.
I was recommended Automania from a friend and when I went to buy a car. I had the best experience from them. My consultant was upfront and honest about everything. Left out with a 2011 Mazda 3 and couldn’t be happier. Also a big plus is that they have a 2 year warranty on the cars, so if anything happens I can just bring it back for them to repair with low to no cost at all. The technicians and staff are all great, I would highlight recommend this place.
After weeks of looking we found Automania. They had the perfect van for us. Travis was our sales man and he was great! Alessa sat and talked with us and reassured us that we could be financed. Joyce was the finance lady and she showed us ways to save money. This is the best experience I have ever had with any car lot/ dealerships. Thank you guys you are the best
Purchasing my vehicle from here was cool, my van is nice and drives good. But getting repairs on it is a hassle. They tell you drop your vehicle off at 8am by appointment!‼️ And here it is 2:30pm and still nothing‼️the girl Sara is unprofessional and doesn’t know anything about nothing and the technician said they looked at everything and everything is fine. But I know my oil needs changing because I put over 3,000 miles on her. And that means she needs a new filter and oil. But again it’s 2:31pm and still no filter or oil we got to wait some more for them to order the filter‼️ Naw that’s ok put her back together and I will take my business else where‼️ Bad don’t even do take your car here you will be waiting all day for nothing‼️
I recently purchased a vehicle from Automania and the service I received was superb. From the moment I drove onto the lot, everyone was so nice and friendly. My salesman, CJ, was very professional and knowledgeable. They were very patient with me and really worked hard to ensure that I was not in over my head with my monthly payments. They put gas in the tank and I even got a call from Mr. Al a few days later just to see how things were going with my new vehicle. I’m glad I stopped after driving by so many times. They even have options to pay online which makes it easier for me. Thanks Automania, you rock!!!!
This place is AMAZING!!! NOT uncomfortable or pushy like most dealerships. They didnt try to push us into something we did not want or could not afford, they made sure we were happy. Not only that but the car also comes with a 24k / 24 month warranty!!!! We love our car and will definitely be return customers. Travis and Alyssa were amazing
If you are looking for a great car this is your lot, if youre looking for a great salesman Travis is it! We had an amazingly easy experience with Travis at Automania. He showed us what we wanted to see and helped us to make a final decision, no upsaleing, or bullcrapping, just a solid out the door price. We would recommend them to anyone looking to buy a good quality used car at a good price!UPDATE AFTER PURCHASEI came back after my purchase to edit my review. When we made our purchase a battery light came on during the test drive. They checked it, confirmed it needed a new battery and assured us not to worry they would put one in while we did paper work. Well they did change the battery to an old on with a date of 2017 stamped on it. About a week after purchase the car began to die and have to be jumped off for no reason we could see. Took the battery to auto zone where an employee put it on their battery tested. The battery immediately expanded and began to smoke in their store. This is where we discovered the 2017 date stamp on the battery. We brought it to the employees attention at automania over the phone and they seemed less than concerned. This could have really been a bad situation. Automania needs to be more precautionary about things like this.
Travis and the whole team was so great tome . i found a nice vehicle for $1000 down. I got the car the same day and left a happy customer .Update : 12/24/2020.. I came in because someone hit my car & had totaled it , i was surprised at how quickly & passionately the team worked with me . Alissa & Travis worked with me & gave me a great christmas deal. truly a blessing . if you need a car pls come here .
I just purchased a vehicle from Automania, and these people are SO friendly! Approval was a breeze, paperwork was a breeze, down payment was super affordable, as well as my monthly payment.Everyone is so friendly and fun! As soon as I got there, a salesperson was speaking to me, asking me how he could help and it was all smooth sailing from there!Five stars for this super awesome team, and I highly recommend Automania, especially if youre looking for friendly faces and an easy, stress-free process!
Travis and the team at Automania were amazing. They listened to my needs and workedwith my credit. Plus low monthly payments as well as providing you with a vehicle thathas been throughly cleaned, inspected, and detailed before you drive off the lot. I wouldhighly recommend if you need a vehicle ask for Travis and he will do his best to get youor anyone in your family a vehicle that’s best for you.I came back for a second time in three months to get another vehicle and again Travis and the entire staff made the process simple. If you’re in need of a vehicle visit Auto Mania and talk to Travis he will get you in and out and in a reliable vehicle.
I’ve gotten two cars from this place and the first time was great! The second tome I purchased a car from them and not even a whole month later, the car gave out on my family and I in the middle of the road. Called them back and they thought it was funny and the mechanic Chris sat there, lied and said he’d definitely purchased the car, but had the nastiest attitude when I called back to ask about the lemon! If you’re gonna purchase anything here make sure you take your own mechanic and have a warranty. They will rip you tf off.
Great service every time!!I just purchased my second car from Travis at Automania and they never let me down!Everyone will treat you like family and will always have your best interest at heart!Travis is an amazing salesman who will help you find exactly what you are looking for and what works with your budget! Alessa is always incredibly friendly and works with you to help you get the car you need and Ms. Joyce is so open to help and make sure all your needs are taken care of all the time!Everyone in this office is a joy to be around and I’m so happy to be part of the Automania family!
I have purchased 2 vehicles from automania & it was the best choice! They are super helpful and will work with you to drive off the lot the same day. The selection is always up to date and the staff are SUPER helpful, especially Ms. Joyce:) Plus, you never know what secret deals they have! Absolutely love it. Even got my brothers car from there too.
Greetings,I told a friend that I was waiting for the best time to give my stellar review on this awesome place! I told her that it was going to be pretty long...almost dissertation worthy, lol naw but seriously, AUTOMANIA has been nothing short of awesome to me and for me! If you all followed my story you know that Travis was able to get me into my dream vehicle(2008 PT Cruiser) only for it to meet its unfortunate demise Christmas Eve 2020...so sad. But wait...January 2021 Alyssa worked her magic which enabled me to get a beautiful 2008 Buick lucerne( with a mere 87,000mi !!) Two year warranty still in place! Free tire rotation! Oil change, etc. And if I ever required servicing for anything...their awesome team at the brand new Service Dept location has always had my back( dont worry Joyce and Al and yes,you too Danielle whom Ive never met,lol but Im sure youre awesome as well; I have a separate review for these great bunch of people,too!) Sigh,nevertheless the less,it is with a heavy heart and bittersweet chagrin that I post this review( as Covid 19 would have it me and my family have been confronted with severaldire straits as of late which unfortunately have caused my ever so blossoming relationship with AUTOMANIA to come to an abrupt end...such is the way ofAll Good Things... )Listen,if anyone is ever considering AUTOMANIA as their choice for a reliable, affordable, and beautiful vehicle please look no further than AUTOMANIA! Great selection! Great people! Awesome customer service! Just simply the best! Alyssa,Travis,Joyce and my main man Al!! You guys truly rock!!!Blessings
Automania was a great experience! Bill helped my son to buy his first new car. We explained what we were looking for and the limited price range we were working with. Bill all but bent over backwards to accommodate us. We walked away with a great car at a good price, and smiles on our faces. Trust me, after spending three days of visiting other lots, and numerous days looking online, this place was a breath of fresh air. They were honest about the few things wrong with the car, mind you, nothing serious, didnt hassle or try and talk us up on price, just cut and dry. Here it is. Lets do business. I would recommend this place to anyone looking for a good used car. Just tell them Alison and Zach sent you. ☺
I’ve had 4 cars with them... I’ve been in 2 accidents and my car was totaled. Each time they were able to put me in a new car within 2-3 weeks!I love Joyce in finance. She is always helpful and goes above and beyond for her customers. Chris in service is amazing too if anything goes wrong with your car he is there to get it done!
I bought a car from here about a year and a half ago and I couldn’t be more satisfied. They worked with my situation that I was in at the time. I have had on-time payments throughout the entire time and it has raised my credit almost 20 points! I will definitely be buying another car through them because of how family friendly they really are here. Thank you for everything you guys do! Thank you for making me feel like I’m part of your family!
I have been a customer with Automania for a little over two years now, and my experience has been great and the staff is very friendly and helpful. :) Travis helped me with trading in my car today and he was awesome during the process. If you are looking for a place to buy a car, Automania is the place!
If you plan on getting a car and not being put through all of the run around, COME HERE! I was in and out and the customer service was above and beyond. Don’t miss out on their great deals, I was so shocked with the deal CJ got me and the immense team work of the whole group. Special thanks to Mr. Al and Travis. Don’t miss out guys!
Where do i begin they actually acknowledge you and ask how are you when you walk in ! Very welcoming staff. Travis and Ms.Alessa assist me in getting a car that fit my needs. They are by far fast, kind and willing to work with you. I got my 2017 Mitsubishi Mirage from them. I would recommend any and everyone with a job to come and see those two lovely faces 😉 i’m grateful i was referred by not only my sister but my brother as well. Thanks automania
I been dealing with automania, INC since last year of August and my vehicle has been running great so far and I haveNT had any major issues yet. Any minor issues that I had has been taken care of through them and been driver great for me. No complaints on my end. Awesome customers service I experienced with my visit with them. I would recommend people to come buy a car if they ask where they could buy a reliable vehicle. THANKS AUTOMANIA!!
I LOVE AUTOMANIA! I was looking for a vehicle, and my sister Tori recommended that I go to a great place where she had just bought her car. The salesman ( Travis Palmer) listened to my wants and needs in a car and was able to show me just the right one. I had a few issues with my vehicle when I first got it , but their mechanic Chris took care of them all with great care so I would have a safe and reliable car to drive. Thank you to all of the Automania family for making the purchase of my FIRST car financing experience so GREAT!THANK YOU JOYCE, ALEESA, SARAH, CHRIS, AND TRAVIS. YOURE ALL THE BEST! I would definitely recommend Automania to my friends and family.
I would highly recommend Automania to anyone! They have always been so helpful and kind and willing to help anyone!! If you need a vehicle come see Travis and CJ!! I promise they will do what they can to get you in a vehicle. I just purchased my second vehicle from them and Im thrilled to be doing business with them again.
This place is amazing!! I should’ve chose a Buy here pay here a long time ago. Travis, Danielle and Alessa are amazing people with a lot of knowledge on cars and finding the one that not only fits you but your budget as well. 10/10 recommend this place. I had an idea on what carI wanted and left with something even better
Some uninsured person totalled my car..I have full coverage but so far have not heard back in 3dsys. And I dont have a car, Joyce said if I put $500.00 down I can get another ....the car was almost paid for, bad buisness will not get a car through that shameful company , they want me to start all over.
I dont have great credit and needed a get vehicle for my growing family. So I stopped by Automania and it was the best decision. This is the first vehicle I have purchased from them and I love it. They are very friendly and if you have any problems they are quick to try to fix any problems. I highly recommend and will be referring them to everyone. Out of all the car lots out there go to Automania you wont regret it. Very affordable nice vehicles
My experience at Automania has been THE BEST experience with a dealership. I came in at 930am and I was on the road with my new car by 12:30pm. Very understanding of various situations and will do everything to help you get the car, SUV, that you can afford.The 24 month warranty is unmatched by any other dealership and it put my mind at ease. Joyce is s gem and sweetheart. Personable and relatable. If you need a reliable, dependable transportation, please make this place your first stop.
I got a car from Automania back in December. We had some issues but the staff has always been patient, understanding, and helpful. They switched me out of my old car and into the car I currently have and there was no confusion or confrontation. Everything has always been a smooth process. Ms. Alessa, Mr. Al, && Chris has always been my team!
Greetings,Just a quick response to the awesome service I recieved at AUTOMANIA INC Morrow...the staff(Particularly Alessa,Sarah,Travis,Al and C.J) were great!! They got me into a reliable vehicle both quickly and painlessly!AUTOMANIA service department is AWESOME!! Whew! And Whoa!! Those other big time,big name dealerships have some major competition in these professionals! They dont simply meet expectations they surpass them...all!! I got updates on the status of my vehicle, I got clear,concise answers to the repairs(motor mount install...)I even got a 24pt inspection! Who are you guys again? Nissan? Ford?Chevrolet? BMW?!! What?! Are you kiddin me right now?! Most impressive, indeed! Oh,and yes...my 2008 PT Cruiser performs beautifully(well,as well as a 2008 vehicle should anyway lol)Great job guys!Great selection of affordable and reliable vehicles and like I said...the customer service was excellent! I also applaud their sticktoitiveness as it relates to the Covid 19 guidelines, great job guys!To the whole team- keep up the good work!Blessings.
The entire staff is professional, very courtesy, and just outstanding as a whole. They work with you and try their best to get you in what you want. They get you in and out. I would definitely recommend this company to any and everyone who is in the market to purchase a vehicle.🙂
Automania has been great to me! No matter what problem I may have they will fix it. The staff is always welcoming and fair when it comes to anything you need. I will continue to tell everyone I know about this dealer. Despite some of the negative reviews I suggest you see for yourself. Im a happy customer.
Very honest, open, and trustworthy. I purchased a 2013 vehicle with no problems even with my credit history. (Bad credit history) They promised to fix a issue on the vehicle and they did so within 3 days of me purchasing it. From the mechanic to the finance department everyone there tries to help and get things done. I recommend this car lot if you have good or bad credit. Go test drive some cars and see if you like one.
Update: Since the below post Automanias manager Aleesia and service tech Chris both reached out to me with apologies and resolutions to my cars needed repairs. The bumper has been fixed as best it can and the parts for the window have been ordered. I really appreciate the professionalism I was shown and will still recommend them to family and friends. My faith in them has been restored. Thank you both SO much!!!!!!!!!I bought a car from Automania on January 23rd 2020. It is in my contract for the bumper (where it was wrecked) to be fixed and the handle for the passenger side window to be fixed because it doesnt roll up and down. I took my car to the shop on February 7th in which both were supposed to be fixed along with brakes and rotors, a tune up, a gas cap, a cap for the windshield washer reservoir, a spare tire, and the fan to cool the engine constantly blowing. I received a gas cap. Got brakes but no rotors and there is a horrible noise when you apply the brakes. The Cap that was on the windshield reservoir does NOT fit. I took it off immediately because it fell off in my hand. Nothing else was touched. I called the shop today and spoke to Chris again who was not helpful and rude to me because I am upset to hear that he forgot to order my bumper. Im afraid this bumper is going to fall off and I am going to run over it and message my car up worse. We are currently taking it to keep it on. I let him know I have a new number and asked him to take it down and he says is it the number your calling from. Claims he is ordering the bumper today but nothing about the part to fix my window. I was really happy originally but now I am frustrated and disappointed. Thinking of taking this car back for a full refund. Ive already had to pay out of pocket to get the brakes fixed because its very rare to get anyone on the phone. At the end of conversation chris rudely hung up on me. Not the customer service I expected from this establishment.
If i could give this places no star i certainly would. the lady in the first office is rude & distasteful. they also do NOT inspect or clean cars before you purchase. If you come here you will be paying a high note & for every repair because the warranty does not cover anything , so if your car breaks down or anything happens to the vehicle mechanical wise they will not fix .. evens if its sitting which was my case they wanted payment for a vehicle that literally sat they refused to fix it when i pay a warranty every month they are beyond lazy , i didnt have anything but problems since i got the vehicle its a joke save your time & dont go here , they literally are trying to grt over on people .. honestly , all the “ good reviews “ were paid for . DO NOT GO HERE
I will NEVER again purchase another vehicle with Automania! I haven’t had anything but problems out of my car since the day I bought it. Everytime something went wrong I made sure I contacted them about the issues and most of the time they would try to blame me and make me pay for the damages. I was sold a lemon and they knew it from the time they put the keys in my hand. I have new issues wit this car every other week. I pay almost $800 a month for a car that hasn’t even lasted me 3 full months yet. The latest problem wit the vehicle? MY MOTOR IS KNOCKING AND I CANT DRIVE MY CAR BECAUSE IT DOESN’T PULL. I’ve been out of work for the last few weeks do to being sick, I sent them my paper work and they still expect me to bring $390 to them🤔.
Unprofessional Travis lied and ran my credit. Just seemed busy handling complaints instead of serving the customers. Multiple people had issues. a guy was painting the walls he kept saying things attempting to flirt. So I just left they just seemed a little fraudulent because through fb it’s easy to contact the sales person.in person I was disappointed.
Listen i went there with minimal money, i got great service. I went for one car they put me in a better car, they worked with me, gave me a 2 year warranty, they have a fast turn around time, excellent staff, and my favorite person in the payment department Ms. JOYCE is compassionate, understanding and very helpful, she works with you and finds a way to make things easy for you, just be honest and keep your word and she will go above and beyond for you, i give Automania 6 stars i recommend this place to anyone looking for a great car, great price, great service.
I LOVE THIS PLACE !! Got me and my mom a car i wasnt expecting and Ms Joyce in finance is AMAZING !!! The down payments are very reasonable and its such a family like atmosphere !!! I would definitely recommend you come get a car here if your credit isnt the best. I would give 10 stars if i could !
I have bought two cars from Automania. the first one was totaled in a wreck and they worked with me to get me into another one. I Love the no pressure sales. You can walk around the lot and look until you are ready to talk to someone. They have always been helpful and easy to work with. Would do business with them anytime!
They will get you in a car so (three stars are in order) but the amount of issues you will have with the car after you drive off the lot are tremendous. I went to have my car serviced after a couple of months ( frustrating) and there was a guy there saying he hadn’t had his car one month before things started going wrong. And this was his second time there! My car hasn’t even held up a year (even posting now) and there are so many things wrong. Being that it’s a buy here pay here I figured there would be some work and upkeep and i was cool with that but the warranty doesn’t cover much. My first service started the day I drove off the lot but was fixed within two weeks. My second service was within the next three weeks which took another three weeks. I put about $1,200 into the car without their help. Then a few other things went wrong (covered under warranty) but it took some back and forth to get done. That took another three weeks. I ‘ve had my car back two weeks before I went out of town 5 days and there’s still a problem with my car. I’m almost ready to let them have the car back and continue on with a new dealership. They’re are some friendly staff members there but that’s all they have going for themselves. Wouldn’t recommend unless in a serious bind or unless you’re ready to cash out for serious work in which you may as well buy a car out right.
Travis and Alessa are Absolutely amazing, they made car finding fast, easy and friendly. Travis assisted my husband and I through both car purchases. They are honest and make sure you have the best experience , my husband and i felt at ease with them they feel like family!!! I Highly recommend Automania to anyone looking for a quality used car with honest sales personnel who don’t try to sell you a car to meet sales quotes, they genuinely show interest in getting you a vehicle for you and your family. Thanks Travis and Alessa you guys are amazing !
Great company to buy a car with. They treat you like family any problem you got such as with a payment call Ms. Joyce in billing she will go out of her way to help you. If something wrong with your car take it to them and they will make sure it’s fixed. Great people great company.
I am financing a car with Automania and all I can say is that my experience was phenomenal, From the time I walk in the door until the time I left in my gorgeous new car. I worked with Tyrone. He was so active and concerned with my needs. I would recommend anyone looking for a car to go speak with him. He made it his duty to get me in a great car, get my payments at a reasonably low price, to show me outstanding customer service. Thank you Tryone and the rest of the automania crew you guys are Amazing!
You know I love y’all! I have had the BEST experience with this company for the past 2 or 3 years. Initially I traded in a car here and got into a Kia Rio. I loved that car! Any time ANY issue would arise everyone from service to finance were there to help! Once I was ready to trade up to a nicer car- I went from a rio to a VW Jetta; I was able (thanks to Alessa & Ms Joyce) to pull off the lot in the car of my choosing with nothing down on the spot. Alessa is great with tax prep, paperwork, customer service etc. Ms Joyce is AN ANGEL. If you’ve met her, you know what I mean. I am beyond fortunate to have found this company and group of people. They know their stuff and truly take care of you!
Initially I felt like I found the perfect car lot. then as time went on true colors began to show once they get their money they avoid you dont answer the phone they do nothing to help you as soon as I bought the car the check engine light was on they said the would get it off I dont know what their shade tree mechanic did but he took it off and I pulled out of the lot as soon as I tried to change disc still only a 100 yards from them all of a sudden my CD player doesnt work any more I turned around they said its nothing they can do I came back the next week stayed their for 4 and a half hours while they pretended to work on it then come out and tell me theres still nothing they can do so now Im riding around without a CD player and they dont care their only concern is where is the money while giving you the middle finger I am very dissatisfied with how I have been treated and do not recommend this place to anyone...dont d believe the smiles on their faces because THEY DO NOT CARE ABOUT CUSTOMERS!!!
I purchased on 11/25/2015 my very first car from Alessa Bradshaw at Automania. When I tell you that I got exactly what I wanted at the price I could afford, youll think I was crazy. Alessa really had me in and out of there really quickly. They do great mechanical work for you a well. Great job!!
I have a 2006 malibu that I saw at a lot on a road i normally dont go down, but after a short talk with Mr. Bill I was riding and Im So glad I stopped when I did. Not only was the car in good shape but they worked with me to get payments in a range that was comfortable but reasonable. i can honestly say i was treated with respect and i appreciate the time they took to explain everything to me.Thank You auto mania family.
I saved up money to buy a car for me and my newborn baby so we can have something to ride in and they sold me a 2000 mercury grand marquis gs and it went out in less than a week because they sold me a car with a bad transmission please whoever is looking at this review don’t go to them. They will sell you a lemon but it’s okay because God got me and he is going to handle these people because they are no good. Please do not buy a car from here they will rip u off plus I called and they said it’s nothing they could do
I would highly recommend Automania in anyones next car purchase. The staff is amazing, friendly and professional. They welcomed me with open arms. I had the pleasure of working with Ms Alyssa, Kendall, And Mr West and Ive always left with a smile on my face. Sincerely I thank you Automania! Job well done
This is the only location I will buy a car thanks to Travis! Travis was so helpful, honest and told me everything I needed to know! I’m so happy with the 2015 Nissan Altima he sold me today! If you need a car and would like to have a good car lot behind you please shop here!!! I’m soooo happy! Travis has made my day today! The test drive was great! I looked around the lot and Travis checked on my family! Please buy a car here and ask for Travis! Thank you again!
Unfortunately I was faced with credit challenges. I found Automania and was excited that they were able to help me get a vehicle. The staff is very friendly and worked with me every step of the way. Also, love the fact that you get a warranty on your vehicle. I would recommend Automania to anyone who needs a car.
Im a mother of 4 and I recently wrecked my car. I looked up automania online and I tried them out. The people there were very friendly and they worked with you every step of the way. Ms. Joyce Donatelli especially was a big help on the financial payments. I greatly appreciate her
This place is a RIP off!! Make sure you read the fine print that they do not go over with you. The manager is rude. Also make sure if the car has to be worked on that you have another car. Cause they sure dont care if you dont. Had the car 2 weeks and it had no heat (it was cold outside) and then it would not go into gear. Called them very upset and was told that they dont give out loaner cars. They did pay to have it towed cause I wasnt. Told them to keep the car until the heat was fixed before we ever left the place and they where like we will just owe you. Then was told that they wouldnt be able to fix it on Saturdays cause they only work till 1pm. I work M-F. So had the car 2 weeks and after almost lossing my job cause I had no way to work. Made the first payment when it was due. I told them to keep the car I didnt want it. So now they are going to sue me for the car and I dont have it they do. Plus they kept my downpayment and my first payment. BUYER BEWARE!!!
This place is amazing I’d definitely recommend them to anyone who needs a car. My wife and I were struggling looking for a car and then we found AutoMania and CJ and Alessa were amazing they gave us a few options and when we found the car we wanted they took care of everything and we were able to drive off with the car we wanted. I can’t thank AutoMania CJ and Alessa enough!
Mr. Bill was a great salesman, not pushy at all! They had a great selection of cars and suvs. You wont find your dream car here but you will find something nice and dependable. I had sooo many options to choose from I just kept walking back and forth and around the lot! In the end Im beyond satisfied with my choice!
I changed my review due to how at the end of my loan the dealership started treating me horribly. Instead of allowing me to get my insurance check they have held it for over a week and still havent mailed it and refues to allow me to get it. If I was them I would do everything to keep the one customer who gave amazing reviews passed out 1000s of cards happy but no they only care for themselves in the end. BUYERS BEWARE OF THEM YOULL REGRET IT IN THE END!!! What makes all this worst they know Im disabled on top of all this..
Not bashing automania because they will work with you on tour paymentsif you ever get in need, however if they ever come out to boot your car like they did to my daughter. They will take your payment and not get in a rush to get it off. I made a $417.00 on Friday 11/29/19 at 11:30 a.m. its now Saturday 4:52p.m and they cant get in touch with the guy that booted my daughters car. They basically said theres nothing that they can do. So Im guessing if he never shows up shell just be stuck without a car but still have to make a payment. So unfair!!
The cars are way over priced. They offer a warranty due to they dont not througly inspect the vehicles prior to putting the up for sale. I was told buy an employee there they perform a 100 point inspection on their vehicles, but a vehicle I wanted to buy had oil leaking from the oil pan the vehicle would fail to start at times due to an electrical issue, the rear suspension was terrible going over bumps and other issue too! They offer a warranty on all the vehicles after you pay them a deductible first and then they will have unprofessional uncertified street people that they employ to repair your vehicle. The sad part of it all is I use to work with the owner at a dealership and he sold me a lemon. The statement that is posted, you do not need full coverage insurance, but there is a catch. Please do not buy from this place, it crooked and I warned you first!
Automania is one of the best used car lots i have ever been to. The staff is very helpful and they dont ask for large down payments nor monthly payments. When ever i need help with moving our or getting extentions on my payment date, they work with me and dont ask for anything. The cars are very reliable and of course used. So dont go here hoping to get a brand new 2015-2016 car for only $300-500 a month. I have hsd my car now for 2 years and it has its flaws, but all in all it takes me from point A to point B. Very pleased with their service. I would buy more cars from them!
I got a car from automania in July and the process was very seamless. I wasn’t there for long and Travis was very friendly and efficient with helping me get my vehicle. The manager is rude but Ms.Joyce is the nicest person there! She’s the reason I’ve been so pleasant!
Love this place Ms lessa makes car buying very easy. The staff is very friendly. I searched for a car for three months every place i went to i felt scared. I think i was mostly scared of the payments not being reasonable but when i went to automania i felt free. I didnt feel like i was about to be sucked into debt just for a car. I would highly recommend my friends and family to automania anyday!
Great place to get a car they treat you like family my Favorite is Joyce in payments 😀 Alessa saved me from making a big mistake 😜 I wanted to get a new car from a major dealership once they had help me build my credit and she offered to trade the car I had already had with them for a newer car I love my truck now and is very thankful for the opportunity to finance with these guys this is my second vehicle and if your looking to build your credit these are your guys😍😍😍😍
The staff at Automania go over and beyond to make sure that their customers are taken care of. Walked in with a credit situation that I thought Automania couldnt handle. I left with a vehicle that is a perfect fit for both my family size and financial situation. Thank you for getting me into a vehicle when others turned me away.
Total reviews rating 4.4
199 Reviews for Automania, INC 2023:
Review №1
2022-07-13When everyone else said no they said YES professional, friendly and I might add great value from the down payment to total vehicle cost and warranty We got our 06 GMC envoy Denali from Ria she was easy to work with upfront, honest and the process was quick, we have our first luxury car and we looked at other dealers, went all the way to buford to look at cars and they didnt have an up to date website then the rep stopped talking to me after telling me hed send a video of a car that was out for service at the time, we wanted an suv and we wanted luxury and this truck lacks NOTHING and the service department is AWESOME 👌 dont waste time like I did go here FIRST you wont regret it!!!!!!I feel presidential in this its so nice!
Review №2
2022-02-19Hello, had a amazing Day at Automania car lot!!!! My salesman name was Travis Palmer and he was great, caring and funny. He made my experience worthwhile. Thank you Travis and Automania for the Best experience.🙏🏽❤️💯🎉🎊🎁💫🥰✨💋
Review №3
2022-06-10My experience with automania and Travis was specular. I happy to purchase and do business with them. They asked what’s our budget and needs of a vehicle and they was able to fit us in a vehicle with no problem. I now have a permanent spot where I would purchase a vehicle. And I will happily refer people to this locations. I have no complaints. Travis gave outstanding customer service. Friendly, honest , and sufficient. The business is clean, spacious waiting area, and very much in order(organized). If you need to purchase a car when they said they work with they actually do. No credit, that’s just fine. Easy payment process. Low deposit are welcome. They will get you rolling, plus 2 yr warranty included !!!
Review №4
2022-03-22I am so happy with automania. The customer Service is out of this world. I love the friendly reminders to help me stay on time and on track for payments. I love that I can call anytime and everyone is so happy to help. If I have a question they always answer it. They have a wonderful team and I’m very glad I picked this location. I will always recommend this location to everyone because we all need a honest place to find a vehicle.
Review №5
2022-06-18Awesome experience. Ria is the best. She gave me options to choose from, was very pleasant and knowledgeable. The program is great for those who don’t have enough money for a down payment. I will definitely shop here again and will refer anyone looking to buy a vehicle. I love it here.
Review №6
2022-05-14I took my vehicle to the service department at AUTOMANIA and they are one of a kind. They checked me in right away and I told them what problems I was experiencing and they went to work for me. I would highly recommend them to service your vehicle. Joyce will ensure that your payments are processed and the work was done according to the customer specifications.
Review №7
2022-06-04My experience was professional, knowledgeable. I will recommend Auto mania to my friends and family. My sales agent Ria was awesome she made me feel so comfortable and relaxed I am so glad to have been working with her
Review №8
2022-03-12I’ve had my 2012 Hyundai Sonata going on Three yrs and the process to get it was so easy. I’ve encountered nothing but great customer service and communication from all areas of Automania. I appreciate them working with me if needed Especially Ms. Joyce in finance.
Review №9
2022-06-16Quick & Easy process also great customer service!! Friendly atmosphere! Everyone had smiles in their faces and had a great sense of humor! One of my better car buying experiences!!
Review №10
2022-06-29My experience was quick and easy for approval. The staff has awesome, customer service. I have purchased two vehicles so far. Used cars, great quality Highly recommend!!