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Yes
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Comments (199)
Good communication. They were very understanding and patient. They answered all my questions to the best of their ability and are very reliable. I would defiantly recommend Hyundai at Auto Nation for all your vehicle maintenance needs.
Overpriced for service. Hidden fees that they wont tell you about until youre already there.I made an appointment online because the AC in my car had gone out, and it wasnt something we could fix at home. The closest appointment date was a week away.I get a confirmation call before my appointment, which was nice. She tells me that Ill need to park in the back area to get serviced since theyre under construction.I get there at 9am, and the guy tells me that its going to cost about $180 up front just to do a diagnostic of the AC to see if there is a leak. And its not like I can just take my car and go elsewhere since I had already waited a whole week to get it checked out. I guess at least they have a shuttle service so I dont have to uber home...Around 3:30pm today, I get a text from Larry stating that I need a new AC Control Head that is going to cost $773.10 before tax and that it would be a month before the part would come in. The message sounded off, and it didnt take long for me to do a search through Hyundais list of parts for my vehicle make, year, and model to find that the part does not exist. I even confirmed with a friend at another car dealership that the part he mentioned does not exist. That on top of other diagnostics that they recommended an oil change for $54 (was done maybe 4 months ago, but I was overseas so my car wasnt driven for 1 of those months), cabin air filter ($80.98), and air filter ($50.99).Now the last thing I want is to have my time wasted, be charged for fixes for items that dont exist, and be overcharged for items you can find the price straight from the Hyundai OEM website. So if youre like me and dont like those things and are wanting to get your vehicle serviced, this is probably not the place.
Tremaine helped me get into a brand new Hyundai Santa Fe. I told him what I could afford and he said theyd make it happen. They did! We put a deposit down on the vehicle, gave our info, so when it came in the whole process of test driving, signing, and driving off the lot took about an hour and a half. I am in love with my new SUV! Thanks, Tremaine and the team at Hyundai Columbus!
We went to VW lot and no one helped us. Then we walked over to the used car lot and 2 other people sat and watched us. Anthony stopped what he was doing and came to help us. He made sure I got to drive all 6 cars I wanted and made the paperwork so fast. I would definitely buy from HIM again.
We had a fantastic experience at Autonation Columbus buying a Tucson Hybrid. We live north of Atlanta, but it was well worth the drive to Columbus. Everyone we dealt with along the way was friendly and helpful. We will be back when we are ready for another Hyundai!
My 2013 Hyundai Sonata I was driving down the highway and the car cut off so I called and schedule appointment so I had it towed out there and it set for 30 days before they looked at it I called one week they told me they didn’t have no technician to look at it and when they did they say I needed a motor the whole time they didn’t contact me about my car I had to call it’s a recalled on the motors they told me that it had slug inside the oil telling me I haven’t been getting my oil change I have paperwork showing that my oil have been changes and motor flushes and they say the people been putting the wrong oil in my car basically they saying there not going to fix it and told me I need to get my car or they going to charge storage fee and the pictures I posted that’s how I got my car back so I wouldn’t recommend getting nor having your car there ever
I am very pleased with the service I receive. The people in the office were very friendly and took care to perform the service as asked.When service was performed quickly, and the results of the inspection was explained to me.When I asked for a quote to fix the remaining problems remaining, they were explained to me in detail. I was very pleased.
Autonation Hyundais service department was very easy to work with. They moved in a timely manner with my diagnostics and did not pressure me to use their repair shop when i informed them that I wanted to get the repairs done elsewhere.
Ive always thought that the sales team makes a customer and the service department keeps a customer. The service department at AutoNation Hyundai has made me wish I had never purchased my Tucson and never want to purchase a Hyundai ever again. At various times I have received post cards through the mail indicating that it was time for service (based on mileage). When I call to make an appointment Im told its not time for service at the mileage my car is at. Ive made 3-4 appointments based on different communications from Hyundai (postcards from Hyundai, on-board systems, and calling at different times to inquire) only to be told that its not time for service once I get to the dealership, today being the most recent. When I asked who I could speak with to get these communications to all reflect the same information, no solution was offered. They only TOLD me at what mileage to come in. Im a working wife and mother and have far to much on my plate to remember when to come in, especially when there are supposed to be systems in place to initiate a request for a service appointment. I really feel that no one in the service department knows what they are doing and do not value the customers that warrant them being there for their paychecks.
Was told could come pick up a new car, for a girlfriend, who is a disabled Army veteran. Was informed at 2 pm the car would be ready when we arrived, with a full tank of gas. Drove more than 2 hrs from Mcdonough, GA to pick it up. On arrival, we recieved a half -hearted apology & told itd been sold already.Of course, I can understand this, since I hadnt given them a deposit. However, why let me drive 2 hours to pick up the car? The car was actually sold the day before I made this trip. Why would the salesman have me make such a drive? 2 hours to Columbus, 2 hours back home. For nothing. I not only wasted time & energy, but about $40 in gas!!!Dispicable way to treat a customer, especially a customer with 2 previous purchases from them, & a disabled Army veteran.salesman name is Nigel Scottsales manager is Chris
Best experience ever had. Jodie helped me a lot to choose which is best and best experience ever had while buying car. I highly recommend anyone if you even just trying to buy car and not even decided. They give you some good knowledge to choose the best car for you.
My car shopping experience this year has been incredibly frustrating and the source of much anxiety. The only breaks I have taken were to bury both of my parents, who died 3 months apart. So when my boyfriend called me with amazing news last Friday, I was ready for it. He had finally found *THE* car, listed at the right price, and was being assisted by a very helpful salesman named Nigel. My excitement was short-lived as my boyfriend began telling me about this deal. It sounded too good to be true. Nevertheless, we loaded up into his car on Monday afternoon to make the 2+ hour drive to Columbus. Being a disabled veteran, I have my good days and my bad days. Monday was NOT a good day, but I was determined to purchase a vehicle and I wasnt about to rain on my BFs parade. A call was made to the helpful Nigel to let him know we were on our way. Fast forward 2+ hours later and we are leaving the dealership and my BF is on the verge of tears. Helpful Nigel was more like dishonest Nigel. He had told us the car had just sold moments before we arrived. (To add insult to injury, we later found out that the car had sold 36 hours earlier.) Who does that? Who lies to a disabled veteran and to a man who is working himself to death to make up for lost hours? Nigel does, thats who. (This whole shopping experience had been my needs v. my wants. I want a shiny, white sonata. What I need is a cheap Accent.) It just so happened on our way out of the parking lot, we drove right by a shiny, white sonata. I asked my BF to stop so I could look at it. What I really did was scan the lot for any other salesmen a, I was about to purchase that sonata and be done with it. But then I saw my boyfriends eyes, and still the look of disbelief on his face, and I refused to let anyone here profit off of me. This was not the first time Nigel told a lie and it wont be the last. So, the search for a car continues.
Great experience. AutoNation was honest and upfront with pricing. Our palisade was on the lot as depicted online. Our sales associate Ashlyn was great. They paid for our trade the price they quoted.
Im very satisfied with Automation, I give them a 5. Got my car ready fast an gave me a 20% discount. I will be taking it back for some other issues.
Absolutely loved the experience at AutoNation Hyundai!! JiBri was a pleasure to work with, Seth in finance worked some magic and Chris worked hard to get an awesome offer for my trade! All around great place for car shopping and buying!! I love my new Hyundai Elantra!!
Awesome service and friendly customer service. They really take the time to listen to your needs and come up with a solution. I love going there to get my car serviced !
Larry was extremely nice and professional. Despite the recent computer/internet complications he kept his energy calm and in turn the customers calm. He was also very accommodating and friendly.
Autonation was so easy to work with . They were not pushy like other car dealers we had been to. Nigel was so nice , the building was clean, the experience was easy and the car sold itself. We shopped for a week and went to every dealer between auburn and lagrange to include columbus.
My first experience with Hyundai. I was sure of what I was looking for and Jody only supported my choice and able to explain every question without hesitation. I love my new Santa Cruz
I had the pleasure of buying an Ioniq 5 from Jibri right in the middle of a massive supply shortage and unprecedented demand. What a fantastic experience. I have no complaints is issues about the process of buying and in fact am very likely to buy a Hyundai again due to this experience. Thank you!!
They sold a truck for my father in law with haed gasket cracked. They said they couldnt provide the 127 points inspection no carfax. We ended up calling around, called Toyota and they said the truck had it before they said the truck needs a new engine and they sold the truck to my dad how kind people do that ??? They will face the law now!
If you are came from a different state, they will scam you hard! I had no problem with the axle, and they ask you to replace it and they didnt fully screw the part, it sounds like the axle needs to replace. if they ask you to change parts for a few thousand dollars, say no and go to the other mechanic places and check up with them too.
I bought a Hyundai Santa Fe here(Autonation hyundai Columbus). Before I came here, I visited several stores such as Auburn, Atlanta and Newnan, but I was not satisfied. But the Staff from Autonation hyundai Columbus Ashlyn was very friendly and professional. When testing each vehicle, she accurately explained the characteristics of the vehicle and explained the Hyundai Warranty and everything very well. Even after my visit, she did her best to give me the information I wanted and did her best to satisfy the customers needs. Unlike other dealers, she accurately explained exactly what I needed and made my wife and I feel comfortable, so I decided to buy a car here. She was very nice and her manager was really professional and reliable. Her manager also did his best to help me purchase the car on the best terms. I am too happy to purchase a car here. I will come back to purchase another vehicle and would highly recommend this place to my friend if they are looking for a car. I hope she gets the award please. Thank you so much again for your big support Ashlyn!
Currently under construction so it was a little more difficult to find the service area, but as always they were still fantastic and finished my oil change faster than any other Hyundai dealership in my 7 years of owning my vehicle!
We had a great experience and love our new 2023 Palisade. It is our third car we have bought from AutoNation Hyundai and the customer services is the reason we keep coming back.
My 2019 Hyundai Elantra had been sitting for 45 days at the Southtowne Hyundai Dealership for Service, Until Hyundai Corporate had me to have my baby towed to Auto Nation Hyundai in Columbus. And just in less then a month Auto Nation had me back on the Road, Saved me from being possible fired from my job due to lack of transportation. Thank to Mr. Lerry and everyone at AutoNation Hyundai in Columbus GA.
Has my first vehicle service there. Very friendly service staff. In and out quickly. Will bring my car back there for future service.
I bought two cars from AutoNation Hyundai Columbus and they both are jewels. The Service is excellent and courteous and very timely.
Had my car serviced here. Excellent service and very timely. I especially appreciate Larrys assistance.
I would not recommend. Unclear instructions, extremely sexist environment, and so stressful I was ready to leave and buy a cash car instead. Continuously tried to get my husband to co-sign, despite me repeatedly saying no. I went as far as to throw away the co-signer contract in front of them and they printed another. Decent prices, clean center, and nice salesmen. But altogether an unfavorable experience. I would never go back.
Ive brought my car here twice for service and both times had a good experience. Overall, they provide good service and everyone I have dealt with is friendly and makes taking my car in less of a pain than it could be. For the most recent service I had to change my appointment several times and each time I called the people I spoke with were extremely helpful. When I dropped my car off they were quick and I was able to make it to work without any delay. My car was ready earlier than I expected and the process of picking it up was smooth!
Great experience working with Anthony. Prompt response and transparent in providing any details. Happy for my purchase at auto nation.
Great experience with their service department! Everything was smooth and easy. They took care of my car repairs in a reasonable time frame. My service advisor Justin Brown was friendly, professional, and efficient from beginning to end during my scheduled appt. Thanks again Justin! I will definitely come back again for any car service needs.
Tremaine went above and beyond to make sure that we had an amazing car buying experience. I texted, called, and emailed him several times and he was always very responsive. He was always patient and thorough. He also followed up a couple of days after the purchase. Overall it was a good experience and we are happy with our purchase.
Tremaine and Anthony were both extremely helpful! They made sure we were well taken care of throughout the entire process. Anthony took over the sales process because Tremaine had to leave. The transition was as smooth as a baby’s bottom! Still felt like we were get the best care and attention we deserved as customers. Lou, the owner, just a fantastic gentlemen. Came out congratulated us on the vehicle. We had a great conversation about how his sales people ARE NOT NORMAL pushy sales people trying to get you into anything. They offered me to look at several different cars. I bought a Hyundai Santa Fe hybrid.I could not be happier! Thank you to the AutoNation team for being so kind and helpful! I will be sure to send anyone I now buying a car your way!Sincerely,Justin
AutoNation Hyundai always takes care of my car needs with ease. I always get great customer service from the Awesome service team. I am very pleased and satisfied every time I bring my vehicle.
The Service Advisor was EXCELLENT.He was VERY attentive to my request.The Technician who Service my Vehicle did an excellent job.
I bought a used vehicle at AutoNation Hyundai Columbus with the 1price guarantee. Great car and deal! No haggling over price and a 5 day/250 mile money back guarantee. So you know the cars have been thoroughly checked to operate as expected The showroom is big and clean. Friendly staff. They also had the option to reserve a car if you are coming from out of town (as I did) with a small deposit that can be wired to them. Only suggestion for improvement is to minimize the wait time for paper work. There is only one person who deals with financing/title transfer etc and that could lead to a long wait time if there is a line. All in all, very happy with my experience and will recommend.
Team was very professional and courteous. Didnt try to upsale any services that I wasnt there for like most dealership maintenance shops do.
I took my car on monday for a recall on a part which they was gonna take car of let it there with them tht morning but I called back to tell them to check for my engine cause found out there was recall I have a2013 Hyundai Sonata I bought in may of last year from a private auto broker , gave it to my son for his birthday about couple weeks ago he was on his way from home the car started shaking so I told him to take it Midas the next day which he did they said it was the engine autonation did do a test engine problem but my car didnt certify for engine replacement now my son has to use my car now Im upset and disappointed
Grant was an absolute pleasure to work with. His communication was top notch. The buying process was quick, easy, and painless.
Carl Harris was the perfect salesman, who helped me in every way possible with my car purchase. He was an nice young man with a great smile, adorable curly hair, and a very positive attitude. He answered all my questions from the first call, provided me his personal number for texts and was helpful and professional in every way. Also, a special thank you to Carlton Rogers, in finance who did an awesome job in getting us a great low rate! We were really thankful to him for that. All and all this was a great car buying experience for me, and AutoNation comes highly recommend by both me and my husband!
Very knowledgeable and professional team. Ashlyn was great!! Made the process quick and smooth. Will definitely recommend.
Great car buying experience even when cars are hard to come by. Helped us through a stressful situation. Would recommend buying at Hyundai AutoNation in Columbus, GA!
Wife was a little confused why service writer would ask if we wanted tires rotated when oil change and tire rotation are part of our 2020 warranty.
Always have great service here at Autonation w/Hyundai. Justin was very helpful and answered all questions I had and kept me updated throughout the process of getting my car serviced for several things that it needed. Staff was friendly and always have great service at this location and will continue to come here for my car needs.
Justin and Taz in the service department are top notch. Took my 2022 Tucson in for an oil change and found out there was a recall. Recall update didnt go as planned and both of these gentlemen kept me updated at every chance they could. Great customer service doesnt get recognized enough and these two are a gem to this company. Thank you both!
The customer service at the Parts and Service department is one of the best in Columbus. I was not spoken down to or brushed off as I had been at other auto shops. I spoke directly to the young man who worked on my vehicle and he had everything checked and fixed in a timely manner. His name was Bryce, I believe! He explained the fixes that needed to be done and made recommendations that would fit my current budget. Lastly, during a previous visit, I came to buy a new key fob and instead of insisting I buy a new one ($100+), the gentleman who helped me recognized that it simply needed a new battery and then used his tools to install the new battery so I wouldnt have to. I cant tell express how much I appreciated that! Keep at it, you guys!
I had exceptional service at AutoNation Hyundai. This was my first vehicle purchase and from the beginning speaking with Ashlyn she made the process very smooth. Her customer service and listening to what I wanted in a car was the reason I chose to get my suv with autonation. Other salespersons were pushy and bothersome but, she never made me feel hassled. Speaking with Carl and Jason also helped to seal the deal. Thanks for outstanding customer service guys!
Great teamwork. Waited about a month for new Palisade to arrive. Seth worked with me on all the steps. Had my own financing but the finance mgr Mr. Hammonds walked me through all the details. Everyone helped when Seth was out to answer questions and let us look at other cars. Cannot remember the young ladies name who did a lot of the work when Seth was out but she was first class. Love the new car.
I would give 0 stars but the lowest I can give is 1. They service is terrible, and they really dont care about your needs whatsoever. I was going to buy a car and needed certain conditions to be met before the purchase and they did nothing. Then proceeded to get over on me and ask unnecessary questions that had no relation to my situation of buying a car. AutoNation Hyundai only wants to get over on you. Theyll find any way to scrape every penny they can from you and they have the inclination to not keep their promise when youre paying them the money. Its a shame having to experience unprofessional and incompetent service. Never going back, nor will I ever buy a car from them in the future.
Made an appointment for recalls, as well as oil change, fix my steering wheel coupler and check out a few other things. They were wonderful with explaining everything to me. Everyone I spoke to was friendly and pleasant. Thank you all for the wonderful customer service.
I was greeted with respect the minute I walked in the door. All my questions were answered. The salesman was very professional in all the dealings. I never once felt pressured as you sometimes do in other dealerships. They took good care of me. I would highly recommend this dealership and Juan Santiago the salesman. Great experience all around. I walked out if there with a new car that day.
Very Straight forward and professional. Not at all greedy and do understand customer needs. I have been several other places where sales managers behaves like you have to buy it and makes you feel too much demanding instead of learning how to refuse customers demand in a polite manner.They did their best to comfort and no annoying influences from sales people, purely gentle and kind follow ups.Thanks,Harsh Patel
Hands down this dealership was the best experience. I cringe when buying a car because dealerships go out of their way to screw you on cost. Anthony and his team exceeded my expectations. I’ve never had a pleasant car buying experience until now.
Made an appointment for squeaky brakes. Learned my left side brakes and rotor needed to be changed. The guy handling me was awesome and patient. Even offered to set up a ride incase I needed to go home for cash. He said would take 90mins to 2 hours but took less than that. He saw me struggling to gather funds and off to speak to his manager. Final price was less than quoted as well. Will definitely go back for Service. Used car sales on the other hand a different story.
Great experience with Auto Nation’s service & sales department. Test drive was thorough and the paperwork process was seamless. Walked out with a brand new 2022 Hyundai Elantra and couldn’t be more content with my purchase. Big thanks to Seth and Jason!
Courtney was very helpful and informative when I got my oil changed. Great service!
Haven’t purchased a car YET. it’s in the works and I just have to say the staff had a big impact on my decision. Tremaine has been phenomenal, he has been helpful and just so willing to work with me on making the best decision financially. They haven’t blown up my phone or pushed their finance on me which I really appreciate, next few days I will be making a purchase and I’m so excited to get to work and finish the process with Tremaine! I’ll definitely update this once it’s all finish but I’m pretty sure they are going to make the process so smooth.Also the manager was so kind and definitely made a great impression when checking on me and my husband.UPDATE:Like I thought the entire experience was great ! I stand by what I said earlier and my first car buying experience was amazing.The only downside has to be from the people who cleaned the car before I drove off in it.On the shark fin antenna there’s still a sticker that looks like it’s been attempted to be removed but they gave up, when I opened the trunk there was ALOT of pollen, it would have been nice if they wiped that down. Other then that Tremaine and Carl were great !
Justin and the entire staff was very accommodating, helpful, and courteous for my first ever visit to the service department. Overall better experience than first visit to the business. I will definitely be returning for the servicing needs of my vehicle.
Not so sure about this. We had an appointment to look at a palisade, but then when we got there we were told they dont have any and that they dont get any allocated to them. Then why make the appointment and waste our time??? Felt like a trick to get you in the door.
After waiting two weeks for an appointment, it took three weeks for them to give me a work order for my car. During those three weeks, they were not good at answering the phone or returning calls. Each time I asked a friend to drive by, my car was sitting in the lot not being worked on. It took me showing up in person and speaking to the manager to get any answers. All of the staff were friendly and courteous, and I’m sure that the technicians are competent. However, the dealership seems to be overbooked and too busy to do the work in a timely manner or give good customer service. I had a very frustrating experience, and I will never return to Hyundai Auto Nation for any future work.
The Autonation team at the Hyundai dealership were great. To clarify, any previous feedback that was less than stellar specifically refers to issues that I had with the manufacturer.
While the service consultant (whose name I am sadly unable to remember at the time of this posting) is a sterling example of customer focused service excellence, the directional signage during construction is vague, confusing, frustrating, and misleading.
My car had a known engine defect from the manufacturer. On four occasions, I took the car to the service department due to very obvious issues related to the engine. Each time, they completed and charged me for unnecessary services that were unrelated to this known issue, and each time they assured me that it was safe to drive -even as the exact same problems persisted. They assured me that when the engine completely seized up, as they expected it to, they would replace it at no cost. I believed them, even as I continued to experience significant issues with the vehicle. Finally, the engine seized. I took it to them, only to find out that they would not replace the engine as theyd assured me they would. The vehicle had been unsafe to drive, and theyd misled me about the repairs. Fortunately, no one was hurt. Unfortunately, I put my family in danger and wasted my time based on their assurances. I wish Id gone somewhere else.
Definitely a great place to buy a vehicle. Had no issues with Chris Osterholm. Told him what I was looking for and the price I was trying to stay at and got the right vehicle. Sales contract didn’t even take long so we didn’t have to wait four hours to get out the door.We identified some minor issues and he put that on the promise to fix on the contract. Unfortunately...the service department has the vehicle and now I’ve been getting the run around for 3 weeks and counting. Or the four stars would’ve been a five. I’ve had to call back numerous times because they say they would call me back but so far that’s where I’m at. Waiting on a call back...😞
Ashlynn was a great help. . Very nice and followed up with me as appropriate HOWEVER , the upper management did not seem to have it together. They asked for my phone number 3 times. WHY does it take so long tp buy a car? I have a credit score of 820 and $15,000 cash to put down and they gave me a hard time. I had already filled out finance papers with Hyundai and they were all confused. The games need to stop!! You advertise this big sales event but have no stock on the lot, What? I do love my new car but glad I will not be at a dealership anytime soon! If it had not been for Ashlynn I would have walked.
The salesperson, Seth, did a good job of showing the cars features and answering my questions. He also communicated well on the phone. The finance guys were easy to work with. No one was overly pushy about add ons and extras. We talked through everything and they answered all my questions as well. Im happy with the purchase. Just be sure you know what the factory/dealership specials and incentives are ahead of time. Id like to see the dealership folks tell ME what specials I qualify for, not the other way around. (APR in my case)
I had an appointment for my A/C to be looked at under warranty. My A/C went out at 59,800 miles. I called Autonation Hyundai and scheduled a service appointment and their next available one was 2 weeks out. I took what I could get and had to continue driving for work. At the time of my appointment, I was over the 60,000 mile warranty mark and was told at the time of drop off that I would have to pay out of pocket for the technician to even diagnose the issue, let alone to fix it and that they would not be submitting a claim for repairs under any circumstances even though I was under the mileage at the time of scheduling. I would highly recommend that you steer far away from any Hyundai vehicle and definitely do not look for any repairs done at this facility.
Service is always good but always takes over an hour, sometimes 2 hours for an oil change.
Overall my experience here has always been great. Nokomis Croney is the service advisor that I usually work with. All the others are good as well but Mr.Croney always seems to go above and beyond to help me out or make sure Im taking the best route with handling the issues Ive had with my car. Once i had an issue with one of my wheels being damaged while being serviced but he followed up with me, supplied me with options to fixing the issue. Even with my girlfriends car, when she needed work done he helped us out so much with info, keeping us posted on when it would be done and also helped us get a rental car while her car was being fixed. He is what makes the experience here so great. Not even just with me, he gets along with a lot of people . In the past Ive seen him out in the lobby entertaining peoples kids lol. He goes above and beyond, makes you feel as though hes family , like your car is in good hands and if a problem comes up he does everything in his power to find a solution. Overall the maintenance for my car is fine but Mr.Croneys customer service skills and the way he goes above and beyond is what keeps me coming back. If I could nominate an employ for a raise , I definitely think hes deserving of one!!!!! A lot of times I think employees like him dont get the praise they should. Its people like him that make a company great. The service department wouldnt be the same without him.
Anthony Johnson was very kind and helpful, had a great experience @ Autonation.Would definitely recommend.
I came to look at a new 2021 Hyundai Venue. The model I ended up liking was a bit more expensive than the one I started with, but I decided to move forward because I liked it so much.Unfortunately due to an administrative mistake, one anyone could have made, after 2 hours of applying for a credit check, signing documents, and purchasing insurance, the wrong vehicle was listed on all the paper work.It was frustrating, but Seth and the manager made things right on the numbers end, which was appreciated, and even though I ended up spending twice as much time as I wanted to and having to go through all the paperwork again, I left knowing I’d been taken care of in terms of financing and that they made sure I felt like they were on my side.No one is perfect, but ultimately this was a positive experience and the team here did a good job maintaining their integrity.
I did not get great service on my last visit:1) Dropped my car off around 12:30 for a 1:30 appointment. I was only getting an oil change and tire rotation. Called at 4:00 to check the status and the person I spoke with could not help me. She said someone would call me back and that took about 40 minutes.2) When I picked up and dropped off my car the person that checked me in and out was not wearing a mask(everyone else was).3) After I paid I was not given my key and had to ask for it. Then they spent several minutes searching for it only to give me the wrong key. He was finally able to locate the correct one.4) The service reminder in my car was not reset. I asked the same person I had been dealing with to fix it. He tried and was not able to. He called a technician out to take care of it. Neither one of them wore a mask.On the bright side everyone was friendly and apologetic!
We had a wonderful experience! I started looking online a few weeks before I was ready to purchase and when Juan reached out to me he was not pushy at all. I explained that I was not quite ready and he offered to email me his information for me to contact him when I was ready. Other dealerships call and call and push you to come in but they did not do that here and I really liked that. We ended up going through the buying process with Justin and his customer service skills were great. We had to come in a little late due to our work schedules but he was patient with us and never rushed us through any of it. He even walked me through all the features of my car set up the bluelink app on my phone and walked me over to the service department to introduce me and show me around. All around great experience with the dealership, management, and sales team.
When it comes to this Hyundai dealer I will never spend my hard working money in here. The finance tall guy name Jason is very unprofessional with a cigarette 🚬 on his ear during the time of my contract. Then he screw my contract and I had to wait for the other guy Carl to clean up all his screw up work. Waiting on this finance part for 4 hours. Then he is going to talk about other sales people. That just made me angry. He is not a good finance person at all he talks and don’t make no sense. After 5 hours I was able to go home lest the dealer at 816pm from 3 o’clock. And yes I had one person in front of me they had the same issue.
After being on hold for 10 minutes, the service advisor was extremely disrespectful. Ive listened to you for 5 minutes, its your turn to listen to me now is what he said to me. I was not being unrealistic at all and just looking for an update on a vehicle I had dropped off over a week ago and was told would be looked at in a couple days only to be told after a week it still wouldnt be looked at for another week. If I would have been told up front it would take over 2 weeks to get looked at, this would have never been an issue. I believe in being transparent and doing what you say. I get that people get busy, but I dont appreciate being told one thing and then finding out something different days later, multiple times. Maybe he was having a bad day but regardless you should never speak to someone like that, especially when youre in customer service. After asking for a supervisor, he laughed and said Oh, you want to speak to my supervisor? The supervisor also did not take accountability for how I was spoken to. Completely unacceptable in my book when it comes to service. Ill be picking up my car and taking it elsewhere at this point. Sorry you lost my service.
The staff was nice and friendly. Was a little lost/confused looking for the service center being that the building is under construction.
Took too long to complete purchase paperwork. We drove 1.5 hours with a check in hand and had to wait over 2 hours to sign necessary paperwork and leave with the car. It should NOT take that long when I show up with a cashiers check. Everyone was nice and I got a good deal on the car BUT, a customer shouldnt be sitting around that long waiting on forms when they do not need financing. We got there just before 6PM (and they knew we were coming) and left just after 8PM putting us home just before 10.Buy it online and have it delivered so its their time lost, not yours.
Anthony is the best! He and the finance team helped me get the best rate for my new Palisade! This is my 3rd Hyundai I’ve purchased and have enjoyed each and every one of the cars.
Fast and efficient. If I win the 100 dollars I can go back and get the 55 dollar wiper blades they tried to sell me.
Gerald was incredible! I sold my car to Autonation and the experience couldn’t have gone any smoother. He was helpful, transparent and communicative. Seriously - I’m very impressed!
Great Service! Kudos to the Service Advisor and Tech!My service advisor and tech did a good job considering that they have been hit with manpower shortages like many other business in this post-covid era. Bryce (the service advisor) kept me abreast of the progress being made on my car as I waited. He addressed all of my questions and concerns to make sure that I was satisfied with the work that was done on my car. Thank you very much!
Well pleased with service, the young lady that waited on me was very courteous greeted me with a smile and was very helpful. I would rate this visit a 12 out of 10, very pleased.
Overall happy with my purchase… definitely better to be there in person as I live several hours away we tried doing it without having to come in and communication was lacking.
Stopped in one day to make an appointment for a recall notice. The Service team was able to see me immediately and address the issue. Great service and comfortable waiting area with WiFi.
What a wonderful experience!!! Tremaine, the sales associate, did not pressure me at all. He gave some space to look around, and when I was ready, he went at my pace, and provided a great service. But most all of, he went out of his way to offer me the best deal possible, and one that I was very confortable with. Very friendly and extremely knowledgeable. I honestly can’t complain. Great atmosphere at the dealership too. It was quite unexpected given that I’ve been through the buying a new car ordeal multiple times. This has been by far my best experience. Didn’t feel guilty leaving the dealer with my new car like in prior occasions. LOL! Thank you Tremaine!!!
Christopher went above and beyond to make a deal I could live with when purchasing my new vehicle. He was respectful of my time and worked to get me out as quickly as possible even though he had a number of other customers that day. I was so pleased with my experience that I sent my son to buy a car from Christopher!
I went in to get the passenger front tire checked to see if there was a nail in my tire ( I had just purchased the tires on Friday at a dealership in Riverdale Georgia) they checked it said they couldnt find anything and suggested a diagnostic on my car to see if there was something wrong with the sensor come to find out there was nothing wrong with the sensor so they reset it. Still having issues with the same Tire I went to work on Saturday morning arrived at work I got out of the car and looked at the tire and there was a nail in the Tire, that afternoon the tire was flat while I was at work had to do a repeat of the same routine on Sunday tire went flat. On Monday morning I went to the tire and wheel repair shop down the street they fixed the Tire, mind you this is a dealership that I went to 7 a.m. I sat there for 2 hours for them to tell me there was not a nail in my tire but did the diagnostic something I did not need and charge me $50. It makes me wonder if they really looked at my tire and decided not to fix it only to charge me more money so I could diagnostic? I went to the dealership because thats where I purchased my tires from but I got better service fro. a small business owner as opposed to a big dealership...so disappointing.
It has been a long time since I was able to buy a car with out a hassle or runaround. AutoNation of Hyundai was a great experience. From taking the time to help me narrow down the car, to working with me on getting the numbers that where comfortable for me, and making it a smooth and quick transaction. Everyone was great, My salesman, the Manager, and the Finance and Insurance Lady. They were not pushy and very professional. I honestly can not believe how easy and smooth it was. 5 stars all the way around.
The service was horrible. I regret getting a Hyundai because I have to go to them for service. This place was very hostile towards my husband a army veteran. The workers was rude ( the lady and red headed guy ) I have no names because the manager refused to tell my husband he stated he didn’t need to know . The communication was horrible nobody reached our to us about our vehicle either time .we had to keep calling to get updates . The first time they didn’t have the part so they couldn’t do anything but nobody reached out to let us know . They were going to keep the vehicle leaving us with nothing . So my husband called and was told he could come get it they’ll call when the part arrives. I waited four days without hearing anything so I went to see what was going on . I explained to the lady in the service dept what was going on she ask did they still have my car ... I’m confused bc your looking in the computer you can see everything so why ask I said no. She said oh well your part is here you have to left it now and I don’t know how long it’ll take to repair. I refused bc I couldn’t just leave my car without no notices I had children with me that had appointments . So I asked what’s the next available appointment bc it’s not my fault I didn’t get a call she rudely stated the end of July . I left I called back and spoke with Bryce Ray he was the most helpful part of this process. He’s the best thing on this team . Fast forward to Saturday my husband went to check on the car bc we dropped it off on Thursday and was suppose to have it back Saturday at 12:00 that’s when the manager and two employees was rude . The manager threaten to take the parts of the vehicle stating that carmax haven’t paid for the parts after Bryce spoke to carmax on Thursday and got the ok . The manager said Bryce is out and carmax isn’t answering. Carmax Service department is closed on Saturday. They were implying that we couldn’t afford the repaid so they’ll keep my car until Monday. My husband let him (Brennan the manager) know that we could pay . He was rude refused to give my husband a receipt. Went back to get a receipt bc it was paid I needed prove for my records and carmax . When I went back Brennan ask did I need help I said yes I need my receipt . He asked my name walked to the side grabbed my INVOICE no receipt attached . SMH now I’m hot i call and asked for my receipt he stated i thought it was attached . You can come back I ask could he email it he did finally. My husband called to fill a complaint but he was sent to DODGE . Who was a great help apologized for the problem that had absolutely nothing to do with him . He transferred him to a manager at Hyundai that stated he who email the general manager we have yet to hear anything and I’ll not letting it go we need answers for their actions.
My daughter, who is deaf, went to get her car serviced at Automation Hyundai Columbus. Her service provider was Michael. He was patient and took the time to communicate with her. He provided her with excellent care. He also kept in contact with me. Thank you for having such wonderful and caring staff like Michael.
I appreciate Larry and his team. Excellent customer service.
I purchased a vehicle through AutoNation Hyundai and the customer service was exceptional! Tremaine and Justin in Sales and Carl in Finance were all professional and went above and beyond to provide the best experience with emphasis on Tremaine. If you or a family member want to get a fantastic vehicle and are looking for knowledgeable and friendly team members to help, this is the place for you! Thanks again to the team!
The Team of Service Advisers were very accommodating and professional. They answered all of our questions and kept us updated on the status of our vehicle. That is why we only buy Hyundai vehicles. Thank you for making this experience a great one.
Was scheduled for a oil change, arrived to the dealership on time. 1 other person waiting. Waited roughly 1.5-2 hours for a oil change. Was told they had to pull workers off my car, which was scheduled, to help on another car. Completely unacceptable when I have a appointment for a service that should only take 30-45 minutes. Auburn isnt that far and also has a Hyundai dealership.
GERALD WURTS responded to my car ad and wanted to buy my car I was selling. When I arrived at his dealership, AutoNation Hyundai, I waited around for over two hours only to be told that their system was down and they couldnt buy my car. We will do it tomorrow. Over the next four days, either the wrong manager was there or they didnt have the correct paperwork or some excuse kept popping up. Working with GERALD WURTS was a colossal waste of time and I felt as if he kept misleading me. I could have sold it to someone else and burned up time and effort. AVOID!
A fantastic experience and great crew to help my get a great car!
Well unfortunately AutoNation failed us in a big way. Purchased a vehicle for my son recently (4/28) and the used vehicle had issues. But never fear, it came with a 90 day warrant..problem fixed you say? That would be a big fat no. The issue to this date persist, AutoNation Hyundai has asked me to take it to a Nissan dealership as they cant figure it out. I take it there and they say nah we arent going to pay to get it fixed. So moral of the story do not buy a used vehicle from Hyundai if it is not a Hyundai cause they will have no clue. Not to mention they do not have the adequate staff to even take it on. Do better AutoNation Hyundai you have some much potential but waist it. After purchasing five vehicles from you in the past year this is the treatment we get. Lesson learned. You dont even deserve the one star at this point.
This was my sons first time buying a new vehicle. The experience was amazing. Everyone was super professional. Justin Brown was the sales person. Awesome he answered all the many questions and went over the vehicle in great detail. Alan Anderson Graham the Sales Manager made the process easy. Carl in Fiance spent time going over all the paper and explains the contract in great detail. The General Manage was great and spent time explaining and answering questions. Mikey loves his new car and all the wonderful features. Thanks Aa milllllion for making the buying process excellent.
My sales associate Anthony Johnson was incredible. The entire staff was courteous and professional. My expectations were exceeded. I would 100% recommend this dealership to friends and family.
Called to setup an appointment and the next available window was in May (xx). When I asked if walk in were being taken, the answer given was that they close at 7. A walk in for an oil change/rotate balance would have to be there by 5:30 pm to ensure it was completed same day. In walking in at 4:15 pm, we were told that they could not change the oil and rotate tires. In speaking with the CSR in the store, she said they cannot take appointment...I replied...this is a walk in....she said we are booked till May (xx)...I replied...You mean to tell me...that Autonation Hyundai cant take another car in for maintenance until May (xx) without an appointment...she replied Yes. For someone who provided us great service in the past this is 100% Male Cow Manure.
I recently got my vehicle serviced here and had a fantastic experience. Very helpful staff, very friendly, and honest! We worked with Nokomis and he was wonderful. So professional and answered all my questions. I know very little about cars and I left feeling confident about what had been done to my vehicle! I highly recommend them and plan to return!
My wife stopped by the dealership one day to schedule an appointment for an oil and filter service. They made the appointment for a week and a half later. The guy she talked to wrote it down on a sticky note but did not put it in their computer system so when she showed up for the appointment, she didnt really have an appointment. The day of the appointment, the guy she scheduled the appointment with was out sick with COVID. They worked her in but it took longer than it should have since it was not on the schedule in the computer.I am editing this review because the new service manager has called me about the issue we had and has assured me that the situation has been addressed and will not happen again. So I am changing my rating from a 3 star to a 5 star. I really didnt expect any response so I was surprised by the call.
I took my car there for the 10000 miles maintenance, but they took the whole day for oil change and check up. I called them several, they said they’ll call me back but no body did until I received a message 20 minutes before the close up the shop saying that the car is ready. I didn’t have time to go pick it until the next morning. I feel like they forgot about my car until I called they and reminded them about it. I couldn’t drive my daughter to daycare that day. I spent on Lyft so much money for so many important errands. And the next day, 5 hrs after I picked up my car, I got a call from them saying that my car is ready for pick up. And Just FYI I had to purchase the car for another dealership and we made the purchase over the phone cause no one was helping us in this dealership, Just because they don’t have the colour and the trim we want , they were not helpful at all. I gave them 3 stars because the car maintenance was done ok regardless of the delay.
A1 service as soon as I walked in the door and when I left. Everything was explained to me perfectly. I don’t know much about car maintenance before I came in, but Nokimus gave me a mini lesson on the basics. Loved his personality and hospitality! I will be back again if I need professional servicing on my vehicle.
Good staff, but there was a wait to I had endure for a part to come in. (Wrong part was delivered twice).
5 months no car, and no rental provided. Was explained by corporate and dealership that the motor they put in my vehicle is under warranty but was told they cannot find one. Along with the fact I have to call or show up myself to even get an update on the vehicle. By far worst place to take your vehicle if you value your time and money.
My car salesman was Christopher. He was very helpful, and very nice. I traded in my Elantra for a Sonata, and he put me in the right vehicle. I am in love with my car. I definitely recommend letting him sell you your new car!!!!!
Great customer service!! I worked with Bryce and Brennan, and they got me in and out quick. I can tell such a difference with the way my car drives. All around a great experience!
I have had my ups and downs with their customer service for the past two years. Although the last few times I have gone in for maintenance or other concerns, I do feel that they are listening more attentively and do not get irritated when we tell them a concern we may have for our car. I give them 4 stars for this improvement. I hope they continue to be more positive towards their customers and productively helpful.
I had a great experience at Hyundai Auto Nation of Columbus! From beginning to end, my sales representative Justin B. was beyond professional and made the process as easy as possible. The entire team and staff were very prompt, knowledgeable, and helpful regarding the sales process and I couldn’t be more thankful for Justin and his fellow team members’ impeccable customer service !
Came in @ 10 am for a car and it was ready for pick up at 3pm...Washed and @ full tank Kudos!Discounts are great! Warranty is up to 5 years. Free change oil! And as early as 1 week they are already scheduling me for maintenance for June!!
Unfortunately, Hyundai Columbus does not deserve one star. I took my 2012 Hyundai Sonata in to be serviced this week (07/24) due to having trouble with my brakes, airbag, and push start button. After waiting approximately two hours, I was told by Mr. Frazier that I needed new brake pads/shoes (front & back) and a starter switch, which totaled up to approximately $600. He also told me that my car had a total of four recalls that needed to be completed, including the airbag defect. I told him I could not afford the total bill, so he advised me to get my front brake pads replaced, rotors machined, and starter switch for approximately $350, and I agreed to proceed with the services he suggested. After a total of 4+ hours wait time, Mr. Frazier told me my car is ready. Mr. Frazier apologized for the extended wait time before closing my work order. I drove my car home with no problems, but when I decided to go to the store later that day my car would not start after several push start attempts (which is basically the same issue I was experiencing with my push start button prior to getting my car serviced). After several push start attempts, my car finally started. I drove to the store located down the street from my house, and when I returned to my car after shopping- my car would not start again. After several attempts to start my car, it finally started and I drove home. The next morning (07/25), I called Mr. Frazier to address several concerns; (1) I told him my car is still having trouble starting (2) the services listed on my work order are not aligned with the services I received. Mr. Frazier told me to bring my car in to be inspected, so I brought my car in that day to be told by a different rep that I have a bad starter. I told the rep that my starter was replaced a few months ago, so I know that is not the issue. I also asked if my starter was inspected by the mechanic, they said “no”. I asked the rep, “how did the mechanic determine my starter is causing the hard start problem if no one actually performed an inspection?” The rep said the mechanic that determined the problem has been working on Hyundai cars for over 30 years, and he could tell it was a starter issue just based off of the noise the car made when it started. I then said to the rep, “you’re telling me that he can diagnose my car in five minutes based off of a noise and without further inspection or diagnostic testing, and it took you all almost two hours to determine that I needed a new starter switch on yesterday-that makes no sense at all.” So, basically I payed for a service that I did not need and my push start problem has still not been resolved. The rep told me that Mr. Frazier has already left for the day, and he will call me upon returning to work the next day. Mr. Frazier never called, so I called Hyundai twice on Friday (07/26) and asked to speak with him. I finally got the opportunity to speak with him on Fri., and he told me that there is no way for them to inspect a brake/starter switch and replacing the part is the first step in the process to try resolving a push start issue. I believe they were playing the guessing game, especially now that I know none of the parts were actually inspected. He told me I can bring my car back to be inspected, and I told him that I have lost complete trust in their service department and I would like a refund for the starter switch service. He told me they will issue a refund as long as they can get their part back. So therefore, they will have to place my old start switch part back in my vehicle for the new part before issuing a refund. I told them that’s fine, especially since the new starter switch is not doing me any good anyway. FYI, the part itself cost approximately $16 (but they want it back)- the labor was $55. I will NEVER get my car serviced at this place again. And, this is not the first time I’ve experienced service issues with Hyundai Columbus. I am willing to drive 30 minutes to Hyundai located in Lagrange to get repairs/future recalls done to avoid stepping a foot inside that building again.
Waited 2 1/2 hours on a car that was going to be held due to a recall because they didnt have the parts. Pleased and appreciative they allowed me a rental but the entire process was a cluster. Same thing happened with me and another lady. I will be taking my needs to a different dealership. I could write you a book on things that happened with being told car was ready when it wasnt to the way I heard a manger talking to an employee. I will give to Nokomis who seemed to be the only one that truly see there was a issue and knew what he was talking about when it came to Hyundai service and products.
I booked an appointment thinking my oil change would be covered under the warranty. Everywhere else near me was booked up until May so I drove an hour and a half to this dealership. Once they finished my oil change, they told me I still had to pay which is something that could’ve been communicated while I was waiting. I wasted time, gas, and money and ultimately feel like I was lied to because the guy who helped me knew I was under the impression that my oil change would be free but leaving out I pay like 60 dollars which I could’ve just done in my hometown. Again I felt like I was lied to because even before going, the app told me I wouldn’t pay anything and the guy also knew I was under the impression I wouldn’t be paying anything either.
Very helpful salesmen. They are professional and will get you the best deal.
I had an appointment at 11:30 a.m. to get my trunk fixed because it wouldnt close. I was the last person to leave. I left at 15:30, customers who got there after me left before I did. I was disappointed from sitting so long and dont tell me that Im next and you skip to the next person. I know working on cars takes time and it took 20 minutes to fix my problem. When a person has an appointment dont skip over them for the next person. Everyone time is precious. The lady at the desk apologized and I appreciate that but she isnt that person working on the cars.
Great staff. Nigel helped us and was awesome!!
Was not pressured to purchase vehicle told them what I needed they listened to our needs.
My New car had a major issue where the power unit stopped working and I left my car at Auburn Hyundai for 2 weeks and they didn’t give a damn about my car and were very rude. I immediately shifted my car to AUTONATION HYUNDAI COLUMBUS and got it repaired in very few hours and they were very friendly and supportive. Thank you very much.
Had a wonderful experience at the Autonations Hyundai in Columbus. Seth was awesome and very accommodating to all of my needs- I was a little picky to say the least.Maurice in finance was also super sweet and I felt very comfortable having a conversation with him.
Oil change and tire rotation on 2020 Santa Fe. Took care of everything quickly. Service writer very friendly and helpful.
I had the most pleasant experience in purchasing my new sonata with A Johnson he was patient and very helpful in making sure I was getting exactly what I wanted in my new car I would refer hm and auto nation to any and everyone. He has also taken it a step further by offers me his assistance and help with any future questions or concerns I may have about my car. Thanks Tony and Auto Nation Hyundai
Appointments are a requirement with Covid and etc, luckily I was able to get in and out promptly without any problems considering I drove 1.5 hrs because of no appointments in Atlanta!! So Thank you and “I’ll be Back!!”
The experience was not good. After driving over an hour, I walked in to the dealership to receive the oldest trick in the book. I showed up on time for my appointment that I made yesterday afternoon and was told the car just sold yesterday. I know better, I know the car has probably been sold long before yesterday and it was left up on the site to bring in customers and attention. If that is not the case and it truly was sold yesterday AFTER I made my appointment (which I highly doubt) then it is awful practice to sell a vehicle out from under someone who has an appointment to see that vehicle. After I left, they called to let me know they could get a similar vehicle from a different AutoNation. No thanks, I will not be using your dealership. Im aggravated that I wasted about 2 1/2 hours of my day off, but I learned not to use AutoNation in the future so I guess some good came out of it.
Scheduling my vehicle recall was easy. The staff was friendly and welcoming when I arrived. The work was satisfactory, they even fixed things I didnt ask for that were extended warranties! My service assistant was very helpful and called to explain everything.
The best sales experience Ive had with a car dealership so far! They were very honest and upfront with the entire process! They made sure that the used vehicle I bought was in good working order before I picked it up. They went above and beyond to earn my business.
Excellent service, very genuine and helpful. My second new Hyundai
I wasn’t pressured or rushed from the onset. Everyone was pleasant and eager to help with whatever my needs were. I was happy with my whole experience. It was the easiest process I ever purchased a vehicle!
First experience with them getting a bumper greatSecond charge me for the the key fob (understandable) but also a program fee of $90 plus $30 shop fee. Found out a week later Columbus Security would only charge the cost of fob all else is included.Third and final time get an oil change and they dont vacuum my car, Walmart does that every time.Came back a third time for an oil change, never talked to the GM just came in. Great experience, Anthony walked around with me while I waited almost got me to consider trading lol. Very respectful and kind guy, recommend talking to him about buying a new or used vehicle.
This is literally the best Hyundai dealership I’ve been too. I came from Atlanta to trade in my sonata and purchase my new Santa Fe XL and the experience was so pleasant that I honestly would buy every car from them if I could. Ms. Hickman was an exceptional sales agent and she really made sure I remained in my price range while making the process extremely quick and hassle free. The entire staff is so friendly and work really well together. They are definitely doing a lot of things right! I highly recommend them and would give 10 stars!
Great! I got the SUV I wanted at the price I wanted. Everyone I spoke with was very helpful. I would go back to Hyundai. Anthony was great to work with, I never felt rushed or pressured.
I appreciate the honesty and openness surrounding the service department. I rely on knowledgeable and skilled people to do the work that I am unfamiliar. It is important to me that I feel like I am not being taken advantage of or that I am not just another customer. I have always felt welcome, like a family member here, and that I would be taken care of in the form of reasonable, reliable, and skilled service. I appreciate you all.
I would like to thank the team at AutoNation Hyundai Columbus for providing an exceptional visit and experience. The General Manager Louis Fantacone and his lead salesman Anthony Johnson communicated clearly and effectively through digital means, and after an 8 hour drive to pick the car up I was in and out in 15 minutes heading home! I have never had a more pleasant car buying experience, totally hassle free.Thank you Louis and Anthony, and thank you AutoNation!
Booked maintenance, called the day before to confirm, showed up 10 minutes early, parts associate member let me in the door where I waited another 40 minutes for the maintenance team. They never showed up. Worst possible experience possible. The parts guy apologized that the crew must all be sick
My service advisors were Frazier and Gary. This is my first car bought through a dealership and my first time working with a dealer service center. Both were great and very nice guys. They worked with me on getting my vehicle fixed, helped me get in contact with my extended service plan to cover the repairs. Answered any questions I had and were very patient and professional. Only thing is I had to call myself to get updates but that is understandable with how busy their job must be and I do not hold them accountable. Even though I did not buy my vehicle from Autonation, I definitely recommend their service center and will continue to bring my vehicle in for work. Thanks guys!
Very happy with my purchase and the services offered by the Sales team over at AutoNation Hyundai, Columbus, GA. The follow ups and extended courtesy were truly a surprising yet pleasant experience for me over all. Loved interacting with the sales executive Colt Webster and his manager Shawn Sherman, along with the others. Wish they were a Ford dealer as my purchase was a used Ford Fusion. That way I would end up visiting them for getting my car serviced..!
I stopped at a gas station in Columbus on a day trip which is literally 100 miles from where i lived when my car wouldnt start .I had it towed here Sunday night after talking with someone from sales. I scheduled an appointment Tuesday morning and called just before closing Tuesday night and was told it would be ready Wednesday morning. I call in this morning and i have no idea if my car has even been looked at. Ive called at least seven times.Why is it so difficult to get an answer about where my car is in the process?I find it odd the last thing i heard from them was someone will call to discuss all the issues with your car.My car had 1 major issue that i specifically noted in the general service box. Sounds like an attempt to upsale me on services i dont need which had you listened to what i was saying on my now 7+ callbacks Im a rather mechanically inclined individual that happened to have a stroke of bad luck.Ive never had such a difficult time with simple transparency before. Having had my car serviced at Ed Voyles and Jim Ellis Hyundai this is clearly a local dealership issue.Maybe Ill get one of those call they continue to say they will do along with an actual answer. Has 2020 sweep away basic human decency in a effort to curtail in person interaction ?So yeah, i in fact did not hear from management . This review will continue to be updated and more...adverse actions will be taken
I recently responded to a Recall Campaign 173 that included my 06’ Hyundai Azera. I made an appointment with my local dealership for my Hyundai Azera to be serviced for this recall involving the ABS Brake System. I took my car in and was gonna wait for it to be serviced to add a module to the ABS brake system. All in all it would take about 90mins give or take to take car if this problem. I was asked by Service Intake Rep for my keys. At this point, I proceeded to tell him the key was in the ignition already, however abs i stressed the importance of what I was about to say. The key cannot be removed from the switch and to Not turn the key all the way to the left , because you would not be able to turn the key back to crank the car. The key had to be in the straight up position 12 O’clock position. If the key is turned al the way to the left in order to remove key, that it would not be able to be turned back to restart the car. The tech said he got understood and proceeded to tell me where the eating area was.The time estimated was right on target, when another service guy approached me asking if I had an extra key to my car. I immediately asked “ Did someone turn the key all the way to the left? He responded “yes man”. I then explained how I initially warned the Intake Service guy about the problem with the ignition switch and if the key was turned all the way to the left to remove the key, that you would mot be able to restart the car b/c the ignition switch was messed up and it was way to expensive to fix on my budget rightnow.. He Service tech said he was sorry but they had someone working on that issue now. My experience when this happens , it can take anywhere from 10-30mins to get the key to turn it back on to restart the car by continuously jiggling the key until it gives in and turns on.So this took an extra 30 mins to be solved before I could leave.All in all though, I had a nice experience to say the least. Would just like to say, that when a owner of vehicle expresses a concern about said vehicle, that the Intake Service Rep (logging the info into system) needs to really listen to what’s being said about the car. If that would of been done yesterday, then my extra 30min wait could of been avoided.Thank You for keeping car owners that may have a vehicle that is involved in a recall informed.Thank You Again,Twyla Deese
Has a wonderful experience with Tremaine and Carlton and all the staff at Auto Nation. They went above and beyond to make my experience pleasant and I feel like I got the best deal possible. I am a permanent member of the Autonation family!
Auto Nation Columbus purchased my car on 6/21/19. The process was extremely efficient. I arrived a little earlier than my appointment, but the staff greeted me and started the inspection process. Although they had told me to expect about a two hour process, I was actually finished and out the door in about one hour - with my check in hand. Efficient & Courteous throughout, I would highly recommend Auto Nation Columbus to anyone.
Anthony was wonderful to work with! Highly knowledgeable + accommodating. Very grateful for working with him + finding such a great car!
AutoNation of Columbus, GA has a top notch service department. They are always professional, courteous, and timely in their repairs/appointments. The guys who work up front are polite, witty and always helpful. I moved 400+ miles away and still come back to get my vehicle serviced.
I had a wonderful experience at Columbus Autonation Hyundia. Ended up purchasing the 2021 Hyundai Elantra!Seth P. was great, very attentive and did not pressure me while shopping online. He came in on his day off to show me the car Sunday and I was able to keep it until the next day.Overall great experience and would recommend Seth and your Store!
I was so amazed by the exceptional service I received on June 15, 2019.My day started out bad, from one thing wrong to many. I had misplaced my car keys and had looked for 2 days to locate them we finally realized my grandson was the culprit. So I decided around 1:30 pm to call the dealership to inquire on a new key. Brandon in parts was great from Hello to the end of my visit. He explained the process of getting a new key made and programed by the service department. I arrived and got my cut and, headed home to start my car and go back to get remote fob programed. I started my car and backed up and stopped outside my house door. I jumped out and closed the door, while I ran inside. THE DOORS LOCKED. I had to call road side assistance with my insurer to get in my car by this time its 4pm the dealership closes at 5pm on Saturday. I rush over, walk in and I was greeted by Brandon in parts. he quickly took me to the service dept. and explain what I needed. They pulled my car in and started to work. Nokomis Croney was my service writer. HE was my hero on this day. While loading my info in the computer he realized I had a recall on my car. Its 5 pm up and down. He explained I could not leave until the recall was done. The 2 great guys in the service bay jumped to fix the recall issue. no complaining just EXCELLENT Customer service from everyone. They apologized for my wait, when I was keeping them from going home. There was also a new service writer who had just started that was helping me with my initial paperwork, she gave great service and also apologized when it was my fault they could not leave on time. I recommend these great people for service on your car they truly care.
I would love to have given this 5 stars, but when we dropped the car off, and when we make the appointment, we were told there were two recalls that needed to be done and that it would be an hour to and hour and half. After breakfast and some shopping for TWO and a half hours, we went back to find that there were three recalls and that it would be another 30 minutes. It sure would have been nice to get a phone and let us know that so we could have done something else with that three hours. I will say that every time I do call for an appointment, etc., the service department has always been very knowledgeable and friendly.
I would give 0 stars but 1 is the lowest. This company is absolutely terrible when it comes to customer service. No one ever answers the phone and when they do its”We will call you back and then never a call back.” The level of Rude this company displays is pretty high.
These people have basically stolen my car and my identity to benefit them. Horrible customer service. Have head my car on the shop almost 3 months and Im being told right now, that they are waiting on a technician to put one part it. Our rental car bill is about $1000 for the time we have had to pay for a rental car. Its bad. They ran my credit 10 times at the time if that purchase without my consent. I can get anyone to tell us the owner/manager of the dealership.
We had a very good experience purchasing our new Kona. Tremaine was very helpful in assisting us. He was friendly and knowledgeable, answering any questions we had. We will definitely think of AutoNation Hyundai when considering purchasing a new vehicle in the future.
Recently bought my brand new car and I had the best experience. 👍🏻👍🏻
This place is the WORST car dealership I have EVER been too! We tried to buy a car from here but after being here 4-5 times for HOURS. We are now returning the truck and the finance manager is horrible. He sends out people to speak to us because he didn’t want to get out of His office and explain why we couldn’t get our down payment backend we would have to come back! He said we need to come back during business hours, yet the door was open and employees were there And the sales associate told us to come that day to return the truck. There is very little communication between anyone. We have been there way to many Times and and also one time was told that he was on a Conference Call. I just bought a car from Kia and I was out of there very fast and they were not trying to scam me. This Hyundai dealership needs to explain to the finance manager how to speak to costumers
Great service. I was greeted as soon as I entered the door by Mr. Frazier. I told him why I was there, my steering wheel was making a funny sound, and he made the sound it was making and told me what I would probably be. I then told him I was going to walk a few places while it was getting fixed. He gave me his card and told me to call when I was done, if I got to far, and someone would pick me up. That is what AMAZING customer service looks like.
This was such a great experience buying my car. Everyone was friendly and straight forward with all information. They were very proactive in offering information to where I had very few questions. I was looking at a different dealership at first but after my experience at Autonation I never looked back! I can’t say enough how much I appreciate Shannon and Robert’s help and knowledge!
My husband and I were out hitting the used car lots on a Sunday afternoon looking for a dependable truck for our son. Most dealerships are closed on a Sunday afternoon, but not Auto Nation Hyundai. We were greeted by a friendly sales rep and told him what we were looking for. He showed us vehicles they had in the price range that we had indicated. He did not try to get us in something more expensive and was not pushy. We took his business card and left the lot to look elsewhere since that was the first place we had been. After looking at other lots we came to the conclusion that a Hyundai Santa Fe may be the best choice for what we were looking for. I called Chris ( sales rep) and set an appointment to come and test drive it on Monday afternoon. Chris had the vehicle pulled to the front and was standing at the front of the store waiting for us. After test driving the Santa Fe we decided to purchase and the dealership worked with us on pricing and financing. We decided to pick it up the next day and drove it off the lot by 7 pm.From beginning to end, we were treated like family. Made to feel welcome, not pushed into purchasing anything we didnt want, and customer service that cannot be better. If youre in the market for a car, I highly recommend going to see Chris Hood at Auto Nation Hyundai.
Their attention to detail and finishing work is lacking. Nokomis dropped the ball when handling my issues. I had a new engine replaced on a recall. When I picked up my car after AutoNation had it for 2 weeks he asks me if I had trouble with the transmission. I said no. Why? The engine light is on and its throwing a code the solenoid is bad. This should have been looked into before I picked up my car. I drove my car home. Talked to my husband about it and he was not happy. I had to bring my car back to the dealership and have them look over everything they worked on. Ms Janet, the service manager, told my husband, Its nothing we did, well it was. Something was not correctly positioned and it was fixed. She apologized and thanked me for my patience. My issue is It should have been handled with a little more diligence. But I hope they have been humbled by this.
The service department was great and they took care of my issue like no other! I would recommend them anytime! My car is driving great! Lydia was awesome her and Mr. Croney always make me feel welcome! lol
Zero Accountability from anyone at this dealership. Once you walk out of the dealership, you are on your own. My tag is about to expire because the dealer hasnt registered the car I purchased back on April 23. Tag expires on Sunday and when I call, they just push the request off and refer me over to the tag office. Terrible customer service!!! Reputation is everything and I will tell everyone to stay away from this dealership. They cant even connect you to a manager to address your concerns, they screen your calls and simply push you off the phone.
I spent many months researching, looking, comparing and driving different cars before buying my Genesis G80. Im very happy with my new car and Im also happy with the people at Auto Nation who helped me with my decision. They did so without being pushy or overbearing. I had some health issues during the process and had to take a break from the car-buying process to concentrate on my health. My Sales Advisor (Thomas) kept in touch following the progress of my health and did so without ever mentioning selling anything! Im only having one minor problem and, at Thomas suggestion, will take my car back in to the dealership today to have a diagnostic technician look at. All in all, my experience at Auto Nation Hyundai has been most positive and Ill recommend them to my many friends!
We had a pleasant experience at this dealership. We were first met by Christian and then by Shawn. Shopping for a car can be a tumultuous experience. We have met a lot of very slick people so far while shopping. We have not made a deal yet...but the people at this dealership have been eager and pleasant. We are pretty firm bargainers in our family and that can be a discouraging aspect when shopping for a car because these businesses are in business to make money. They exist to make money. Fortunately for them, everyone needs wheels...lol...so they usually make a good business. It was nice to deal with people who dont get upset at a hard bargain. Even if they cant make the price work for you they never stop smiling and delivering that kind of family welcoming experience that makes life more joyful. I told Shawn Sherman that I planned to leave him a 5 star review whether we take the car or not, and so this is it. I wouldnt rate them anything less. I hope you enjoy your experience in car shopping!! Dont be fearful to stop in and ask for Shawn!! 😊👍🏻
My sales person Thomas was awesome! No high pressure - listened to everything I wanted - worked with my concerns and just made the whole buying experience top notch. Super laid back and pretty entertaining. Thomas gets 5 stars from me!The finance guy? Colt? Was pushy, said hed have everything in 5 minutes. So 30 minutes later he FINALLY got to us, did I mention pushy already? AND threatened to not sell me the car because I didnt want their GAP insurance! Colt gets 2 stars because I know he did his job, he just needs to work on his people skills.I just wish they could streamline the whole process. We were there for 4.5 hrs to buy a car from start to finish. I feel thats a little much. The length of time for the process is why I gave it 3 stars. Considering my sister had just purchased a car from a competitor a week prior and it only took her 2 hrs!
They were able to work me in very quickly to repair my flat tire. I would highly recommend and will go back again for future service repairs.
Not as smooth driving as I expected but love the car
I have always been satisfied with my service until now. When it’s time for them to do what they assured me they would fix when or if that is she ever occurred. Well and guess what I’m here and everyone for a week before I’m told oh it’s something else and it will be $900. Never again!
I was treated with professional care. The people were kind and professional. They seem to always find something extra wrong with my car whenever I come in for service. I dont like that, because it is always a large amount of money. Since I bought my Hyundai Velosetor, I always have to pay hundreds of dollars every time I go to the dealership for regular maintenance. This is nothing against the staff. Hopefully, they are just being thorough in their inspection of my car. I will not purchase I Velosetor again. This is the most expensive car I have ever purchased, in so many ways.
This dealership is very unprofessional and the people working there are liars. I brought a car over month and still they cant process my paperwork to get my title and tags for my car. They want to blame my bank and I but not themselves for not knowing how to properly fill out paperworks. AWAY FROM THIS DEALERSHIP!!
I broke down on my way out of town this past weekend. I had my car towed to the Hyundai dealership on Friday night at 5:30 pm. When I arrived I was greeted by a gentlemen (did not get his name) that was working in the garage and he was very nice, helped me carry my things around the side of the building and showed me where to go. Then I was greeted by Jonathan Frazier in the service department. He had my car looked at and fixed the next day. He was so polite and professional! I truly would make the two hour trip back to Columbus to get my car repaired if needed. I have dealt with several Hyundai dealerships and this one blows the other ones out of the water in the way they treat their customers!! Thank you to everyone!!
The wait was extremely long for an oil change. Customer service is decent. They put the wrong oil in my vehicle. Only drove about 4000 miles on a synthetic oil change. Noticed my car riding funny. Checked it, not a lick of oil on the stick. They also spilled oil under the hood of my vehicle. Sad when you go to the dealer and they goof.
Our shopping experience was sensational and haggle free! The staff was knowledgeable, friendly and our sales associate, Jody Hickman could not have been nicer. Our family was so impressed with our experience we will be buying a second vehicle in the next few months from Hyundai. HIGHLY recommend this dealership out of all we dealt with in Columbus!
Great service, reasonable sellers, and easy to deal with! Looking forward to many new adventures in our new ride!! Would recommend them and would visit them first when looking for our next car.
Staff was very personable, and was able to get me out of the door with the car I wanted in a very short amount of time. Free services for 3 years. It’s my first brand new car and im very happy with it. Buy from Chris!
My sales representative was Christopher Olsterhome, and he did a great job helping me get financed after some unexpected financial news. I explained what I was looking for, and he found me a great SUV at a great price. He really listened to my concerns to put me in a vechicle that I would be happy with instead of just selling me anything.
Took my Hyundai into the service department 4 times in 2 years to be told they couldnt find the problem and I needed to take it back where I purchased the warranty and let a Chevy dealership fix it. No one cared to research further at that time and let me leave without the problem resolved, pawned off to another dealer, and no concern for what I should do regarding warranty coverage. Made complaint to Manager (Janet Davis) advised to return...and finally on the 5th attempt Frazier worked diligently to get my car repaired. Picked car up and the tension from staff member could have been cut with a butter knife. Why be angry and have attitude with me? I just wanted my car repaired with warranty...not my fault service tech wasnt competent enough to figure out the problem. High 5 to Frazier for his knowledge and pleasantness. I thought about purchasing a new Hyundai but from this last experience, I would rather not have to deal with the Service Department in the future.
I had no problems Michael took very good care of me everyone was very nice and friendly as they always take good care of me AutoNation.I love they service, I would recommend that everybody go up there and buy they car.🙂
I just want to personally thank the Autonation Hyundai family! We went in to the service department on Monday of last week (June 10, 2019) and Frazier made sure that we were PROMPTLY seen and taken care of! He also made sure we felt like part of the Autonation Hyundai family! It was extremely pleasant and humbling, and he made sure the car got fixed SAME DAY! I must also mention we didnt show up with the car until an hour and a half before closing time so that REALLY made a huge difference! THANK YOU FRAZIER, and thank you Autonation Hyundai!
Excellent Customer Service from the beginning to the end. I am very pleased with my selection. Special thanks to my salesman Justin for filling in for my origanal salesman in his absence, and the Finance lady (Surry I forgot your name) Judy or Jodie I think 😃😃 anyway real nice lady. Thank you Autonation Hyundai!! ☆☆☆☆☆
My experience for the first time was very good. Mr. Croney was a man of his word. My appointment was set for 7:15 and the service for my car was started on time. Also Mr. Croney told me that my car will be ready by 8 and he was right. He have great customer service, I appreciate the service I was given and I’ll be back soon.
My experience with AutoMation Hyundai was amazing especially since it was my first car! The process took about two weeks because of my circumstances but the two weeks was worth the wait... my salesman was Colt Webster and he promised me that he would get me a car before my birthday wich is May 17th I walked out with my 2015 Hyundai Accent on April 21st & I couldnt be more thankful he didnt let me down and he kept his word! Those 8 hours that I spent in the dealership was worth it, they have great hospitality to make sure that youre comfortable! Thanks Colt !
I’ve been bringing my car in for servicing here for about a year now and have been trusting them to guide me appropriately. My last complete servicing was in 2/19 and today was the servicing for 52,000. I was told (and shown) that my brake pads were barely 2mm and needed to be replaced. Since I’d recently gotten it serviced, we checked the last service records which had the brake pads at 6mm. I’m not an expert in cars but know enough to know that 12,000 miles is not enough for that amount of wear and tear. The associate Ms. Lybia in charge of my car that day went on to say that she could not speak to the accuracy of the previous report and that tech no longer worked here.If the company or manager are not sure of their techs competence or judgement and are passing the blame instead of owning responsibility and holding someone accountable, how do we trust you with our cars? I did go ahead and get everything fixed for an exorbitant amount today since it was more of a safety concern; but I’m not going to be returning here- I’m willing to drive all the way to Atlanta if needed. Highly disappointed.
They fixed a recall on my Palasade. The whistling coming from the driver side front door. Im glad that they have fixed it because I have been to NC several times and I would have to listen to the radio at a extremely loud to drown out the whistling coming from my door. So far no whistling...
Came in and left car for service. Front desk clerk stated it was one price but when they finished and I came to pick my car up she told me a total different astronomical price and claimed she told me that when we spoke over the phone. That was a lie. Called and spoke to her manager, the manager listened to the recording and said no she didnt say the price she stated at the desk when u came for pick up but still did nothing but offer me a free tire rotation. Told her no and that I would never be back.
Went in to get my rear window defroster repaired. Was told that the connection was broken but my warranty would not cover it since my window had been tinted. I paid 225.00 to have the connector replaced and was told it was fixed and I had a 12 month guarantee. Tried it the next morning and it didnt work. Returned to shop and was now told it needed a new window. I asked for a refund and was originally told i would recieve it. Service manager then reversed the refund decision so left with my defroster not repaired and 225.00 in the hole. I will never use this dealership again.
Went in Monday for Oil Change and Customer service up front (Harrell ) was friendly and helpful. My visit went smoothly. but he also updated a Soldier waiting on his car problem to be figured out often. Very Courteous.
The guy at the desk was great and easy to work with and answerd all my questions. My only complaint would be the time it takes to get an oil change. I typically use the manufacturer of my car to change the oil. I made an appointment and it still took around 1 hour 45 minutes which is kinda normal here I also have a Honda I get serviced by the same dealer and it takes about the same time. So bring food and a book. Their website clearly states full synthetic oil is 49.99 but its really 69.99 Soo... Anyway, the place is nice there is coffee and snack machine and free water. A kids room and nice chairs. They Also the pulled the filters and there was black grease all over the glovebox handle. Just to compare in Atlanta they do this and wash my car, used paper mats and wiped the grease up. Like I said front of house was great and my oil was changed with out any issues.
From:Beverly Camiletti. Thank you for servicing my Toyota Camry. As always the service was exceptionally great. The staff in the service department was exceptionally friendly and professionally helpful. Thank you to everyone who played a role in taking care of my car. Especially the service department manager, Janet..5 stars Sincerely, Beverly
Not worth the time or money. Any company that contacts you by text when you purposely don’t pick up the phone is desperate. Was told by the GM that the credit score that they used was good for 30 days but the USED CAR MANAGER and one of the car salesman (Darnell I think his name was) saw fit to run my credit again causing me to lose another couple of points. Now a couple of points may not sound like a lot but when you’re really in the market for a new car points matter. The crazy part is that he told us on the test run that he came from Gil’s auto sales... with the practices that he uses to try and sell a car I’m pretty sure he didn’t leave Gil’s willingly. Don’t walk, run away from this place!
Out trip to Autonation-Hyundai was not planned but needed because our son needed new transportation. I cannot say enough about the service and attention given to us. We were greeted and thanked for visiting by our sales person, Colt, and from the moment of our arrival we felt nothing but respect. Many times car sales people make you feel like they more than you do and know exactly what you want and I hate that and normally walk off or ask to left alone but not so with Colt. He helped us find the perfect vehicle for our son without us feeling like we had compromised on anything. And who can say they actually enjoy their dealership finance person...I CAN...Chris was wonderful and I would be remiss if I did not mention that the rest of the staff were very friendly and when we were waiting in between signing and having the car detailed for us the staff there were so attentive as if we were their customers. So all in all this was a great experience and I highly recommend this dealership!!!
This was an awesome experience, start to finish!!! My call to schedule my visit was handled with such professionalism and kindness. The appointment reminders were right on time too.To make matters even better, once I arrived at AutoNation Hyundai Columbus, the Excellent Customer Service got even better.Your Service Advisor Nokomis Croney is a jewel. His dynamic personality and passion for people truly made my willingness to turn over my keys a “No Brainer”😊😊😊Mr Croney carefully explained the process step by step. He made sure that I had a very clear understanding of what to expect. Even the trip to the rental car location was a pleasant ride.Needless to say, I enjoyed the use of the rental vehicle but was Extremely Elated to have my Beauty back home again. Thanks for making my baby Smile. I’m so very grateful for the Awesome Customer Service and auto care.Thanks for all you do to keep us a little bit safer on the roads.God Bless,Norma M. Tucker
The service agents were great and very helpful. I will definitely be back everytime my Sonata needs work and or service done to it.
4.4 (199 comments)
Review №1
2022-06-26My experience was so awesome! I had the pleasure to be assisted by David and when I say he was EXCELLENT.. he was EXCELLENT. I found my vehicle online, called in, and the process was smooth from that point forward. Im so excited to now own a 2022 Hyundai Palisade.
Review №2
2022-02-02The salesman, Anthony Johnson was very helpful and friendly. He explained everything regarding my trade in and my new car purchase.The Finance Manager was also very good, answering any questions I had and made me fully aware of all the details.Both also reminded me that if I needed anything, to give them a call. That is very nice to have your mind kept at peace.My only complaint would be not being offered any coffee/tea as I was there quite some time.Overall, very happy with the service I was given.
Review №3
2022-08-08I had the best experience at my last visit. Customer service was top notch. All were friendly and ready to help when needed. I ended up having to get new tires and I was most definitely not expecting that. I just thought I needed an oil change. They worked with me on the price and I still ended up paying less than they quoted. They did everything they could to make sure that I was taken care of. I will continue to go to this dealership for my service and would recommend their service to everyone.
Review №4
2022-07-06Great and fast buying experience. David was able to assist me with the best possible rate and payment for my new 22 Sonata. I love my new car and will be returning in the future to buy my son a car.
Review №5
2022-07-06I was researching cars and decided on a Sonata. I am so happy I shopped around because AutoNation had exactly what I wanted without a HUGE markup on the price. My associate was Anthony. He helped me get what I wanted and stay within my budget. He was not pushy nor did he sell me a dream. We completed majority of the process virtually due to me living almost 4 hours away and having COVID. He called me when my car arrived and it took less than 30 minutes to complete the rest of the process! Great people. Great service.
Review №6
2022-07-07Had a wonderful experience at this dealership. My sales agent Anthony Johnson was very knowledgeable, great customer service, and got me a great deal. By far the best salesperson I’ve ever worked with in looking for a car. Thank you for making this process so positive and enjoyable!!
Review №7
2022-05-13Seriously the FASTEST and BEST service! I put in an offer online, they sent me an OTD price, I stated the things I dont need and there was no hassle or trying to talk me into keeping those things I dont need. Ive never in all my years worked with a dealership that had you (The Customer) in mind and listened to what you want and not try to sell you anything different. I definitely recommend them.
Review №8
2022-07-14Despite the construction, it was a peaceful wait. It didnt take but a few hours. Oil change, general check with a tire rotation. They found a nail in my tire and a recall on my seat belt thingy. According to my paperwork Jerry Collier was the mechanic. Good job Jerry!!
Review №9
2022-06-23My husband and I were very satisfied with our service we received. Larry Dorne our service advisor was polite and very knowledgeable. He did everything in his power to get us a great deal on the service we needed done to our vehicle. We definitely will come back and refer all our friends to Hyundai Auto Nation and Larry Dorne. Thank you for a job well done
Review №10
2022-05-25Shout out to Autonation Hyundai! Whole staff was great! Special shout out to sales associate Nigel! He was awesome!! He was very professional, patient, and very knowledgeable! He went above and beyond in making the purchase process move smoothly! Would highly recommend!