Kerbside pickup
Yes
AutoZone Auto Parts in Douglasville
Categories
Location on the map
Douglasville, Douglas County, Georgia, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 770-489-5582
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:7:30AM–10PM
- Tuesday:7:30AM–10PM
- Wednesday:7:30AM–10PM
- Thursday:7:30AM–10PM
- Friday:7:30AM–10PM
- Saturday:8AM–10PM
- Sunday:8:30AM–9PM
AutoZone Auto Parts in other cities:
Comments (180)
Great friendly staff, answered all my questions and showed me other cheaper alternatives...
Tyriek made my experience at auto-zone very welcoming. He helped me with all my questions and showed me everything I came in for. He was very polite and had excellent customer service!!!!
Tyriek is the best!! He helped me find my battery warranty by noticing several people under my number. my purchase was done under the wrong name. I was able to get a new battery. He is a Rockstar!
Purchased an alternator but the pulley broke a week later. Although I had to do the work twice, Autozone stood by their warranty and replaced the alternator, without question. As usual.4 stars only because the original part malfunctioned causing me to remove and replace it two times, not fun lol.More like 4 and 1/2 stars though.
Autozone Douglasville was a perfect experience. I had a dying car battery that was just about to leave me stranded. I pulled up to the store and by chance an employee was out front with a battery analyzer. He checked my battery and determined it needed replacing. Inside Dustin cheerfully waited on me, found my replacement (while helping at least three other customers), then installed my new battery in about five minutes, in the rain. THANK YOU Autozone!
My girlfriend went in there to goo for a flat tire. There was 1 other customer and 2 ppl working. They did not offer to help her with the tire, even though she obviously had no idea what she was doing and was dressed for a business meeting (I was listening on the phone). She then cut her hand pretty deep on a display and they offered no first aid. I wont be spending another dollar here to contribute to these lazy and inconsiderate workers. What kind of men would let a woman go through that, knowing they have the ability to help. smh
Just needed a tail light fixed and the gentleman who helped me went above and beyond what he had to!! I didn’t catch his name but if I were his boss, he’d be getting a raise lol.
Tyriek’s customer service was awesome, kept me happy and he’s very friendly and knowledgeable. Thank you young man appreciate your kindness.
In and out pretty quick. They had the 0w20 for my Honda that was sold out at OReillys for $10 less too
At first it was pretty shaky. I couldnt find anyone to help me, but then there was an older man like he probably was knocking on 80 who helped us. He really knew his stuff and that is what you want. He was very nice and helpful. He just made it a pleasant visit.
Carlton was AMAZING! He was dedicated and helped so much. Everything I needed was done in a timely manner with no hassle. Antonio the store manager was a huge help with the replacement process!! I truly appreciate the both of them!
Im a customer waiting to talk to someone while looking around the store to see if I can find such a part, but I could not find what I needed so I came back to ask for assistance but that did not work either so when something like this happens to a customer like myself dont worry about it, I will not be coming back here to purchase anything anymore with a promise
Brittany and Evan were courteous, knowledgeable, and helpful. Ill be going back to this location if I need anything else for my car, even if just an air freshener. Great customer service always feels good when youre spending your hard earned money.
My go to store any location. Have had experience with bad parts from all stores autozone duralast has my back life time warrenty on most parts
The are lazy af told me they couldn’t change my Fog light because of some made up reason, said it was bolted. 😂 On a 04 Tahoe which the other auto zone on Kings Hwy changed it in under 45 seconds 😭 I recommend not one person go to this store anymore. Thanks for all your help guys you are the pinnacle of our community 🤣 real model employees 😒
I recently went to autozone to check and purchase a battery if need be. I know basic car parts but I’m not familiar with anything beyond that. Brittany was able to assist me with the battery. She was patient and very knowledgeable about the battery and other inquiries about my car. I truly appreciate her positive attitude as well as her willing to assist me!!!Thanks again Brittany!!!Dee
Brought a car in to use the engine light reader. They loaned me one and printed out the results. A very nice staff as well.
Asked three times for help I got skipped by another customer, a employee looked at another guys car before mine and I was here before him, I just asked if I could get my battery checked (nicely). The employee that looked at my battery was nice and helpful, but the manager didnt care to help much. Long wait with barely anyone here.
I enjoy doing business here. The service is always friendly and helpful. Went to replace bulbs on my tail lights, just wanted to borrow the tools. One of the employees did it for me. Will definitely keep doing business here.
Brittany was over the top Amazing 👏 🙌 I didnt really know what was going on with my car and once I explained the problem to her she told me exactly what I needed and helped me to get everything I needed to fix it Autozone needs more Brittanys I will definitely be a returning Customer im Very Satisfied 🤗
I am surprised to see such positive reviews for this location, as my experience today did not reflect that at all. I stopped by to purchase a tail light & was dryly asked whether I needed assistance locating anything &then asked the model, make, & year of my car. I politely advised I was aware of the part I needed, but would like information as to where the part was as I could tell from the way I was greeted that I would not appreciate interacting w/ the cashier. I was rudely pointed in the direction of the part. (Please note, there was only a couple in the store at the time of my visit.) Upon check-out, I was asked if I was installing the light myself. The woman checking me out then walked away to obtain bulb grease for the light & proceeded to ring it up without advising me of the price. When asked if it was necessary, I was told it was. Upon research, I have learned it is not. I was not asked whether or not I needed assistance to install this part. The lady behind the counter was simply rude, from her tone of voice, lack of customer services skills, and being dishonest. I will never shop here again. I was so disappointed at the service, I returned my purchase shortly after. After returning my purchase within the hour, I was checked out quickly by the same person, but was not asked the reason I returned the part. This person remained apparently irritable/irritated. After being handed my receipt, she reached over the counter to rip the bottom portion of the return receipt off, without warning me she would do this & without any explanation.Update - 2 days later.After calling to speak with the manager about this interaction in an effort to prevent this from happening to someone else (a seemingly pleasant man who identified himself as Brian), I feel my concern was taken seriously & assured that this would be addressed. Brian took the time to listen to my concerns without interrupting me & was sure to apologize for this interaction. He explained to me what should have happened during this interaction as well as how customer service skills are valued highly at this location. I appreciate the attention my concerns seem be given.
Thank you so much Marc for helping me out this morning. My mother and I were puzzled because her vehicle wouldnt start without a jump. We came to your location & you took great care of us. You took the time to explain about the liquid coming out of the battery & answered all questions my mother had and did it with care. With a new battery were now on our way. Driving with confidence again. If anybody needs a caring hand ask for Marc. Thank you.
Brittany and Montae were extremely knowledgeable and soooo helpful. They both have an amazing personality and attitude. I would recommend doing business here anytime.
Amazing customer service.
People are very nice an help me today put a battery in my car in the rain where no other place would help Thank you Ty an the young lady who put the battery in my car 😀
I arrived at a busy time. They had deliveries to deal with, and other customers, but they still acknowledged me walking in the door. What I came for was near the door, so I walked up to the register soon after walking in. The closest employee was working with a customer, but let me know they would be right with me . I was checked out right away, and he still apologized for the wait...there was no wait. I should have gotten his name, but he was a young black man with facial hair. He is management material, if he isnt already. This team should be rewarded for fostering a positive atmosphere on a cold rainy dayHey, corporate.....pay attention!!!I was at the Hospital Drive location.
Nice store thats well stocked. Rhe stadd there was pleasant and friendly to talk to. They were very helpful to me while I searched for the right attachment for my car. I needed to get an attachment for my aux portal to make my cellphone hands-free. Dont want to get in trouble with the law. It worked out okay. It was sort of static-y and difficult to hear the conversation for the most part. Id recommend this store for any car parts.
Very friendly and helpful. CE out to our car and tested our car battery. However,It was hot inside the building. I asked why didnt they turn the heat down, the associate said they dont regulate their heat. She was sweating
I have never been to a auto parts retailer this helpful. I pulled into here looking for a relay, and ended up having my serpentine belt fall off. Brittany and Ty were both very, very knowledgeable. They provided a customer centric environment the moment I walked in, were so informative and nice, and then helped me put my belt back on. They were grabbing tools to help me, stayed after the store was closed, and then when I realized that the belt wouldnt work because the water pump pulley is off, brittany offered me a ride home. We dont find good people often in this world and these two TRULY care for others in need. I honestly cannot explain how grateful I am that they were here, as most people wouldve just closed up and drove off. To top it all off, brittany offered to help me later, and honestly shes a saint. I will be coming to this location from now on, as I have 3 vehicles, and they break all the time. You guys earned a customer for life, if I could give 6 or 7 stars, I would. Please reward these employees, as they earned my neverending trust and loyalty. I was an oreillys customer faithfully until today.
Awesome experience! Very knowledgeable staff. Antonio and Brittney were great help. Will definitely be back.
Had an issue with my car not starting. Wanted to try the starter and asked Grant the manager if I could bring the starter back if that wont the problem and he assured me that was fine. Tried to bring the starter back because it wasnt the problem and grant was there again but denied me the refund and said he never said he would return it. I have a witness that heard him. I will be giving corporate a call about grant and will not be doing business with auto Zone in the future.
Good customer service.
I like going to this auto zone because theyre friendly and willing to help you. I had one guy come out in the rain to help with my battery. Tell black guy young he have a little thuggish type personality but friendly and cute.I had another employee to help me really nice person young white short guy he was cute as well. But the store manager the older guy is outrageous horrible he literally call a customer a n***** I dont know if you just didnt see me standing there or he just didnt care. After that I just left out the store.
Excellent customer service!I was greeted as soon as I walked in and asked how I could be helped.I explained that I needed my car battery and starter tested. My battery and starter were tested and I was given great advice and recommendations.
Ive used their auto parts for 25 years,mechanical,electrical. I have purchased lots of parts and thinking back at this moment,I havent had any fail me. Prices are affordable without sacrificing quality for the do it yourself home mechanic.
This one is kinda slow today. At least there engine code reader was working. But the printer was low on toner and the print could not be read.
Totally dedicated and helpful, and busy as can be but there is little to no waiting. The sidewalk is under construction but the driveway is open on Hospital Drive. This location is directly across from Krogers and Longhorns (my favorite!!).
The young fella changed my battery with the high top fade. He was extremely helpful, funny and courteous
Came in to buy a light bulb today for my back license plate and was helped by Zach T one of the employees excellent customer service and patience definitely get a five star rating from me
I went to the autozone for a light build because my light went out and Marchavian Newton was so helpful and nice!!! He is awesome!!!!!! I will now be a loyal customer to this particular store thank you so much he is awesome!!
Great customer service from Zach T! He really gave me some great advice of my breaks and went the extra mile-- definitely coming back.
Someone did not feel like going out to work in the cold. He pretended to stay busy so his colleague would do all the outside run around. I waited about 40 mins before I was been attended to by a customer who had came to get his car checked. Poor customer service.
Had the parts I needed Very helpful employees!
Thank you to Mark for helping my daughter and I out. I went in to purchase a headlight for her car and Mark actually changed the bulbs for me. Much appreciated!!
My daughter Experience employees She would not give her refund back on a part she return and she had her Receipt.
Great service. Very knowledgeable. Great customer service. I’ve had many questions about my car and they were always willing and able to assist.
My sons starter went out on his truck and the store manager was so helpful. Thank you so very much. You are a blessing. May God bless you abundantly.
The staff is very helpful and willing to assist. Theyll pull your code for you and advise whats needed. Will check other locations if they dont have the part in stock. Used several times over the past few years, and always satisfied with the service.
Team is friendly and knowledgable. Store looks great, is well stocked and If they dont have what you need 99/100 times they can get it for you pretty quickly.
Parts are fine. One employee knew what he was doing and one who did not know what she was doing
I had a good shopping experience there
The staff was very helpful and they helped me save money by offering me a discount card I thought that was very nice they didnt have to say anything.
Associate asked me if I was sure I had front wheel seal, all his computer had was rear seals.
Very helpful employees and selection. If you need something they can get it in quickly. The managers are very helpful
I have been shopping here for years. This is my go to auto parts store. Very friendly staff and a well stocked store. They are also open later than most others in the area.
Ken very knowledgeable. Helpful . personable. A automotive parts genious. Thanks ken for all of your help. I like purchasing parts from this location.
Fun place prices are ok if you like bowling this is the place in douglasville.
Unfriendly staff, they act like they are bothered by having to assist you . One employee in particular is down right nasty, he called an upset customer a a**hole and didnt hesitate.
Brittany had the worst attitude. She needs customer service training. Bad for your business
I was looking for a particular type oil filter removal tool. I think they had one very similar to what I needed.
They were very helpful.
They had the parts I needed and they were the only place open after 7 on Sunday.
Great service by Dustin today replacing my 4 yr old battery. Thanks...Great Service
Im not sure of the gentleman that helped me but he was amazing he changed my windshield wipers , checked my headlights& taillights & my fluids & gave my grand baby a keychain
Great team. Helpful and knowledgeable.
It was good I had to order parts for my truckEvery one nose there parts.
I enjoy walking in and being asked what to be helped with. They are all knowledgeable about cars.
Very helpful folks behind the counter, just takes a long time to get to one, need more employees.
I didnt go in.....
For a place that offers to help read engine codes, etc, Brian really doesnt like helping people. Can even bother to look at them to answer simple questions.
Called a head of time just to get there and they not have the part. Then tried to get breaks and same thing! There system said they had it, only for the sales rep to look for it and it not be there!!
Friendly people... the man was so nice he changed my wipers in the rain... #GreatCustomerService
I found what I was looking for and then some. The staff was very helpful when I could not find one thing I needed BUT they found it for me .Thanks
Very helpful and friendly staff
They were very helpful and told me what I needed instead of wasting my money
Friendly sale people knowledgeable and very competitive against other car auto parts store...
Friendly and honest. I had a engine light come on. It was a simple and cheap fix.
✔️
Friendly staff, large selection of tools and accessories and knowledgeable help with your question
If ur gonna work at a parts store u should take an interest in learning about parts and cars
Somewhere you can get good parts for car if you want your car battery to check or anything you want you can find it right there in AutoZone
They had my part but the guy acted like he was doing me a favor to find a fuse.
Mark gave me good and fast service. I will ask for his help anyday.
This is an old review. I dont live in the area anymore. I doubt they still have the same problems I dealt with.
Store was clean, staff very helpful. Stocked the part needed.
Visited 1 time. No evaluation needed for 5 mins. No stars required
Fast friendly staff. Only draw back and its not to bad is slightly longer lines.
Great service, friendly staff
Great service, got exactly what I needed and was in and out in minutes
Very professional at there work and friendly
Despite the long lines at times, everything its great, great staff, helpful.
They had the starter/ silinoid for My 2001 Mazda 626..******
Very friendly, came out and checked our battery for free!
Never had a problem here. Very helpful employees.
Always have the parts I need, unless its a dealer only item.
Everyone was so helpful and nice
Unfriendly staff, not willing to assist you on purchasing things in the store.
Staff was helpful and courteous in helping me.
Great
Good service, found what I needed in a hurry.
The worst auto parts store in GA I go out of my way to get my parts .
Very knowledgeable, and helpful. Great service!!!
Great customer service go to Mark!
These people act like you owe them a service. Wont use these people again
Came in & was assisted as soon as I stepped in the door 🚪
Ok they did an good job
Kent is very good at his job
Made sure got was needed
Acted like They Didnt Care To Help me ..
Excellent product and service!
They had part y fluids for car
Great customer Service
Very helpful employees.
Great customer service!
Good selection and knowledgeable staff.
They got the parts when you need them.
Always has my parts
The sale person was very nice
Truck went down Auto zone had the things I need to get it right
Friendly knowledgeable staff.
Always so patience,and courteous
The staff there are very helpful
They always bless me
Super helpful and nice guys
Excellent customer service.
Excellent service! Thanks Ty!
Friendly staff and clean store.
Amazing service from the staff!
Very helpful and friendly.
Great Service very helpful
It ead ok but slow 🐌
Great employees very helpful
Great honest employees
Staff are very helpful
Good prices on everything
Great Friendly Assistance!
Good info
Very clean
Long wait
Good customer service
Not very good service
Always a friendly face
In and out in five minutes flat.
Very helpful
The A+1 Of Auto Stores
Im a fan
Sure auto care
Good customer service
Friendly and helpful!
Helpful staff.
GREAT customer service
Very helpful.
Worse place ever
Always helpful
Alright
💙💙💙
Knowledgeable staff
Excellent service
Good advice
Good store
Love it!!!
Very helpful
Good service
Very helpful
Good shopping
Friendly employee
Excellent service. The manager was very friendly.
Im from Alabama. We broke down in Douglasville but the auto zone on Hospital Dr in Douglasville was AWESOME!! I want to give a special shout out to Antonio! He was very helpful!
The personnel is very friendly
Excellent very excellent
Total reviews rating 4.3
180 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-01-25I had my lightbulbs for my low beams burned and came onto here than in other auto zones because out of all the calls I did this was the most respectful and wanted my info while others didn’t even had any motivation to keep working. And the best part was that he helped me to plug the lightbulbs into them which I very much appreciated. I will give this auto zone 5 stars: they earned it!
Review №2
2022-04-25Today I’m giving a five star review to both Brittany and Michelle (Sales Associate) at AutoZone. They were extremely professional. I like their kind and friendly demeanor. From the time I walked up I was assisted in a professional manner. I would definitely recommend this location.
Review №3
2022-02-09Always my go-to place for auto parts. Nine times out of 10 they have or can get what I need.
Review №4
2022-07-10I didnt know what I was doing, as a do it your selfer This autozone was the best. The customer service, went above and beyond. Thank you, mgr and assistant mgr for your service.
Review №5
2022-07-09Some of the reps are fantastic know what theyre doing know how to find parts find what you need and then theres some that if its not on the computer forget it
Review №6
2022-05-09My car had been dead for 6 months. Brittany was so helpful in helping me getting it back up and running again. I would leave 10 stars if I could. Thank you!!!
Review №7
2021-12-18My favorite auto zone thus far! I went inside to get oil for my truck and when I first got in the store I was not greeted properly and had to wait for an associate to help me when the store was empty but the phone lines were busy but as soon as Tyriek saw that I’ve been wait for some time he immediately stopped what he was doing and made sure I was taken care of. He had patience with me because I didn’t know exactly what kind of oil was needed for my truck and then educated me on how to add the oil into my truck. I’ll definitely be back with all of my truck needs. Thanks you again Tyriek for your wonderful customer service! Happy customer here !
Review №8
2022-05-20The lady was so nice she took the time to make sure I got the right part
Review №9
2021-09-28I stopped by this location as my windshield wiper blades needed to be replaced. To say the least, I was dreading stopping by because I’m not too savvy when it comes to vehicles. Thankfully, I ran into Tyriek and he was super welcoming and helped me throughout the entire process. He even offered to help install them for me and teach me how it’s done. I walked out of AutoZone with new wiper blades and now, I know how to replace them myself. Thank you to this young gentleman for going above and beyond to help and making this stop very efficient and seamless. He deserves a raise!
Review №10
2021-12-05Explained a very simple part and the exact name of said part to the worker 5 times and was told it was out of stock. Showed the worker a picture and all of the sudden he know what I was talking about. Wasn’t expecting much, but expected better than that.