Kerbside pickup
Yes
AutoZone Auto Parts in Douglasville
Categories
Location on the map
Douglasville, Douglas County, Georgia, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 770-942-5258
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:7:30AM–10PM
- Tuesday:7:30AM–10PM
- Wednesday:7:30AM–10PM
- Thursday:7:30AM–10PM
- Friday:7:30AM–10PM
- Saturday:7:30AM–10PM
- Sunday:8:30AM–9PM
AutoZone Auto Parts in other cities:
Comments (199)
Stacy was super helpful with everything. She went above and beyond with her customer service.
Very friendly and helpful employees, helped me find my side mirrors for a GMC.
I came in and bought a battery for my 2019 nissian Altima and Karen gave me great service and came out and switch my battery for me. Thank you Karen
I came to this autozone in a bad mood and mr Clint provided excellent customer service and I left in a great mood and he helped changed my battery and he deserves a RASE
Get 1 star since you all advertise being open till 9pm on Sunday and I drive 45 minutes out of the way to only get there at 8:05pm and youre closed. How hard is it to update your hours? Im sure someone can break free from your social hour and do this.
My tire was flat and none of the local gas stations had working air pumps and Jason came to my rescue.
An employee some old guy with glasses followed me and my dad around the last time I went all the employees rolled their eyes when I asked for help when was looking for a jack to go low enough under my car there’s been two times I’ve approached the counter when they first opened and they’d all sit there and ignore me like I wasn’t there definitely not coming back to this business ever again they should go out of business they’ve always had poor customer service.
I came into Autozone and broken man with a tag light that had absolutely nothing left to give. The man,the myth,the Legend; Clint swooped in to my aid and rescued me from the doldrums of this dark world. He installed the 2825 LONGLIFE tag light and now everything in front of me AND behind me is illuminated.Excellent customer service and I plan on asking for him EVERY SINGLE TIME.
I just received excellent customer service from Michelle. She assisted me with the purchase and installation of my Jeep battery and she was a pleasure to deal with the entire time. Thanks so much!
Stacy was a amazing help and answered all the questions i had
The customer service here is extremely horrible. They definitely treat people with disrespect especially if they don’t know you. My husband was trying to purchase some brakes for 3 of our cars. For the first vehicle we asked if they had our brakes in stock and they advised no and immediately asked for the next customer. They didn’t ask if they could help with anything else. The attitude and environment was uncomfortable. We took our services elsewhere and didn’t even ask about our other two cars. They need proper training at this location
The crew is always very attentive.
Stopped in on my way home from work because my windshield wipers legit fell apart in a rain storm. Tripp was extremely friendly, gave good recommendations, and told me about a promotion I didnt even know about which got me $10 off my purchase and free windshield wiper fluid. And to top it off, he installed them for me so I wouldnt have to YouTube it. Great service, thanks Tripp!
Been going often(2 times minimum per week) to this location through the past 8-9 years. Consistent same issue of low staff weekends due to Autozone corporate management. Many of the current staffers are good. Store is well organized and typically well stocked unless they are waiting on a truck to come in, bathroom consistently kept clean. Their computers never go down like Advance Autos, system has been consistently faster to find parts than O Reillys. Do not anticipate that you are getting high level professional mechanics working, as they dont pay them as such. Simply retail employees with added basic knowledge of cars. Friendly employees that enjoy to have a playful but respectable attitude towards their regular customers, and respect customers who respect them.
Josh is EXTRAORDINARY!!!!!! His face should be next to the definition of CUSTOMER SERVICE!!!!! No matter what issue ive had he has always went beyond to assist me and really makes my business feel appreciated!!!!! Thanks Josh!!!!!! Your the reason oriley or advance never see my face!!!!!!
The ladies and gents are almost always super helpful
Great place to shop for car parts and accessories.
Assistant manager Jason was very helpful with getting our order placed for parts and purchasing our other items directly from the store. They have a new computer system which was giving us some problems during checkout. It caused him to have to switch computers twice and so for the little troubles of taking extra time, he gave us a courtesy discount which was very gracious. Our order also came in early & so that’s an extra bonus!
Nice folks good prices
I went to get my battery checked because it died on me twice and they refused to come outside because it’s sprinkling very rude so I took my business to O’Reillys who did it for me and that was great customer service get it together auto zone I am a female and being stranded is never safe I’m disappointed in how you treat your customers
Quick and easy customer service! Went to get my check engine light checked and printed out! Thank you and I appreciate the service!
Stopped in for parts. They were able to accommodate me when other auto stores couldnt. They were cheaper too. Thx
My 88 year old father purchased a battery less than two years ago. It has a two year warranty and they would not stand behind the battery because someone entered the wrong information. It also had the warranty expiration date on it and it was valid. The manager was rude and just laughed at me when I said I would not purchase anything else from them again. This is how they treat elderly people and it’s sad!!!
Always the best CS, friendly and reputable place. Happy New Year.
This autozone was so helpful!! We were traveling from Clarksville GA to Oxford MS and our battery completely died at Cracker Barrel. We called this autozone in Douglassville, and an employee drove to us and jumped us off. We then drove to the store and purchased two batteries! Super nice store and very helpful!!
Customer service was great..Trip is the best…he had my battery changed within minutes and we were good to go!!!
Glad the had the parts for my car. They were also cheaper than the competitors. Greatly appreciated 🙏!!
I needed a headlight before I went out of town I saw that they opened at 7:30 so I get there right when they were supposed to open and waited for a very long time and they never opened their doors ended up going to advanced auto parts instead!!!
Always friendly and helpful staff. My goto place for auto parts.
Amazing customer service. My kids were asleep and I call them to ask if they could come out to check my battery and an old guy came out in like 2 seconds. Turned out my battery was very bad. So I bought a new one. A guy with glasses came out and changed it in like 5 to 8 mins. So fast and so helpful. They were both very kind.
The team have always looked into my particular parts issue, determined to help me find the right part.
Ricky installed a bulb for me. He was quick and efficient and gave me some helpful pointers on a couple of other items my car needs. Thank you for providing excellent customer service!
Jason is always professional and knows exactly what Im looking for Id never buy anything from any other auto part store againToby is always courteous an respectful great customer service
The store was friendly enough. There was a guy station at the front door who was whipping the door down as people were coming and going. To prevent the covid virus im assuming. A pretty clean place.
Needed new windshield wipers and had them in less than 5 minutes and the man that was helping me even put the new ones on for me. Great service and help. Always go to this Auto Zone when I need anything for my vehicle!
Staff was friendly and helpful.
If i could leave a 0 star review i would! i came in today for a battery issue with my vehicle and had the pleasure of dealing with KIMBERLY, who was very rude not only to me but to other customers over the phone. i paid for a warranty on my battery that has a 5 year plan. she got rude and annoyed that i work 12 hour shifts and could not come back up here tomorrow for her to change my battery; Which also made her mad that i wouldn’t come back tomorrow. so, instead she had another guy come out and do it because she didn’t want to. She also walked away while in the middle of a conversation i was having with her about my vehicles battery. IF YOU ARE GOING TO WORK IN CUSTOMER SERVICE, KNOW HOW TO WORK WITH YOUR CUSTOMERS.-CA
This is the go to place for my equipment upkeep needs. Theyre close by and they usually have what I need. Im no mechanic...hate working on cars...but, the folks at my local store can direct me to the stuff I need to make those jobs less painful.
Its Autozone. The parts and lubricants are there, but unfortunately the staff moves in slow-motion, and really dont seem to want to be there, so no matter the reason you come in for, youll be waiting. Id go to OReillys. My past few experiences have been very unprofessional and curt.
Very non helpful Associates. Dont know why you work at an auto parts store if you dont know a thing about cars. If they are standing there helping you they will answer the phone and help the customer on the phone before they will help you. If you dont want somebodys money that standing in front of you waiting to be helped. Then why dont you just close the doors. Always out of items that are on sale
These guys and gals are most helpful and the store is very clean and organized
Friendly staff stays busy to
The staff are always very helpful. They replaced a headlight for me I never would have figured out how to do no charge. Store & restroom is very clean
Jason was there a few weeks ago when my battery died without any warning. Jason came out in 32⁰ weather took out my dead battery and replaced it. I was freezing, he never complained even without a coat.The next week I stopped in because I needed grease for my liftgate. Got a package of grease and was out of there in a flash.Monday night my battery in my key fob died. I went in and Jason was there I told him that I needed a battery for my key fob. I handed over my keys, he took the fob off and replaced my battery for me... no questions asked.I love this Autozone. They are always willing to help and come to the aid. They are really good to their customers. FULL SERVICE everytime! Jason is my hero❤
Always very helpful
Called to get price on socket set. Guy name Cody answers phone and While im talking to him in 1st 30 seconds he starts talking to someone in store like im not on phone. He tells me he has no time for customer questions on phone and hangs up on me. I call back he never answers business phone and just lets it ring after i called back twice. Im calling corporate office . Hopefully he is fired and goes back to working at McDonalds where he belongs. actually McDonalds workers are more intelligent ans professional than he sounds.
Asked for help with finding lug nuts for my trailer and the gentleman at the register told me he would be unable to find the right ones out of the hundreds they have. Poor customer service! I would like to think when I come to AutoZone I could get the help I need. This was NOT the case. Extremely dissatisfied with how AutoZone allows its employees to conduct their customer service. Why will I go to AutoZone again when there are other auto stores?
I go in here and get auto parts. I took my battery in to get tested, it only takes a couple of minutes. There is a section of car customization decorations so if you want your car to look like it has female eyelashes on the lights, well this is your place.
The only reason you are getting a 1 is because it will not let me rate 0. Just left there waited in line 15 min. The female employee there was standing on the end with some man who clearly did not work there. They were eating and she was totally ignoring me and the lady and gentleman in front of me. Three men came in behind us and she called them right over. Do not know why she did not want to wait on the waiting customers. I left and I will never be back went 1 mile down the road to Advance auto and was in and our of there in 5 minutes. Auto Zone on Kings Hwy SUCKS!!!!!!!!!!!!
Looking for headlamps for 2003 f150. Manager assisted me for correct lamps and was very knowledgeable and helpful. Will definitely shop there again.
Great customer service. O was heading out of town and wanted to make sure my battery was good and Jason was the sweetest person ever!
Wayne helped me test both my batteries and replace them very quickly! Great manager and great customer service!
Well stocked store and pleasant staff. You can usually find what you want quickly but it may take a while to pay for it because they are always understaffed and it takes forever to check out most times.
People here are always friendly and find me what I need. They do their job well.
In and out in a jiffy...great customer service.
Toby was more than helpful and knowledgeable on take care of what I needed as well as assisting 10 stars excellent employee
No kind of customer service ☹️! This place is a failure ! Extra guys in the back just talking while lines are extremely busy! Dont go there
The best parts store in town. Karlin and Kim always provide the best customer service. Thanks guys for all you do!
Awful store...go somewhere else if you can. People standing around waiting for assistance, and only 1 employee helping. Great guy, Matthew B. Thanks
The assistant manager could care less about doing his job right. Had to make multiple trips due to them giving me wrong part. Crappy customer service!!! No one there seems to know about vehicles at all
I was on crutches looking at floor mats. No help what so ever. Thanks but no thanks.
Good store, they even matched home depot price.
Great place to shop and everybody that work there was very helpful
So helpful! Let us use the tester and quoted price for the part. Gave advice on install.
Good service.
Great Service!
A young employee white green eyes with a tail that is made in his hair behaves in a very dry way arrogant despota nothing friendly it seems that one is going to ask for gifts the products that are sold does not look for the parts that one needs sends to one without I do not even write down the product number to look for it when he is doing nothing but wait for one standing on the computer I am not at all satisfied with his way of treating the client
Great customer service
Its pretty good place for auto parts. Its conveniently located on the corner.
Most the employees end up to be nice/knowledgeable. The bonus program helps me out too.
I hate to say, AutoZone is not the store it use to be. The employees act like the dont care about the customer anymore. So sad, this use to be a great place to shop.
Excellent service they couldnt have been more helpful installed wiper blades and battery on previous occasion.
The Employees Could Be A Little More Helpful... I Asked where A Tool was located and the woman said She thinks its over there on The left..
Jp and Wayne are always nice but they didnt carry a wrench for my fan clutch. Had to go to OReilly to get it.
I dont usually have to return a part but I had to this time and there was no problem. But I still havent found the correct horn
Jason is the BEST!!!!!! MY GO TO STORE AN GUY FOR ALL OUR PARTS!!!!!
Enjoy the service and the employees are always very helpful.clean store and usually get the best deals.
Excellent customer service
Ricky Hogan is the best! He is very helpful and has wonderful customer service!
Ive always had wonderful customer service but sometimes a little crowded
Like shopping at auto zone, Jason is a nice manager very helpful.
Great oil package on sale. Please keep it up while its down. Thanks
Always get friendly service and helpful information every time I stop to get parts.
Store never has enough people working there are always long lines I’d rather drive further to get what I need then to deal with the none caring immature people they hire at this store
Jason was a tremendous help when both of my low beam headlights went out! Scary!
Great service every visit.
Pretty helpful staff. But I see new people every time I come in.
Great service and great people love the free tools usage they give ....
Quick and convenient. I usually get good help from the staff , which i couldnt really do without
Had Part I needed
Great service always
I tried to return a warranted part at this autozone and was met with hassle and a inability to accept my part.
Love my neighborhood store, they go above and beyond.
Its about the same as every autozone. The staff was friendly and eager to help
These guys are ready to help you with anything. They usually have the Best prices.
The staff is knowledgeable and quick. The product Prices are decent.
Great service & good products I trust thier staff
Unless you know what you need do bother stopping. If the knew about vehicles they wouldnt work there.
HORRIBLE CUSTOMER SERVICE! The woman working was very rude and not helpful at all. I will not be recommending this location.
Great location, good prices and fast, friendly service.
Good friendly customer service and they had what I needed
I bought wiper blades and they took the time to install them and didnt need to be asked
Spontaneous road trip and they had exactly what we needed to get us on the road quickly.
Normally pretty good. Sometimes they have a little wait to check out.
Great place and very nice atmosphere!!
Great bunch of folks work here and always helpful!
Auto parts has what my daughter needed 🙄.
Super helpful staff. Got in and out with what we needed.
Nice staff. Always patient and helpful.
L10 plus years of excellent service!!! Love these guys!!
This place has the worst service I have ever seen
Great store very helpful employees!!
Helpful employees, always have what I need.
Good customer service.
Speedy service and good customer service make this customer happy.
Good guys. Always helpful
Average everyday Autozone. Helpful staff.
Helpful staff and great price on parts
Had what i needed but usually long wait to check out or get parts
They were very kind to my elderly mother
I love this Auto zone and I go there for everything!!
Employees act like they want to be somewhere else and autozone never has the part I need....
Usually no wait but they need more people working in there.
Helpful employees and good prices and informative employees
Very helpful and informative friendly staff .
Helpful and courteous staff, as always!
U need a part they got it friendly staff.
Half the time they dont know what they are doing.
Store needs to be better stocked
Always crowded and have to wait in line forever. Not enough employees.
Tested installed a battery for me
Quick service friendly
Great thanks
Some of the employees are not as helpful as they should be.
Very helpful! Friendly staff!
Super helpful with everything that I needed.
Friendly staff, very organized
Very poor customer service and untrained counter people
Staff is friendly and knowledgeable
They had a spark plug for my mower
Excellent customer service
Very friendly and helpful
People who work there have attitudes..
Good products ....good service !!!
Very knowledgeable and helpful staff
Great service as always
Always slow to check out
Manger doesnt know much about any parts.
The lady was very helpful
Where you find your Auto part parts
Always friendly and knowledgeable
Very helpful. Very professional.
Fast and friendly service!!
Bunch of dumb people working here
Great place and knowledgeable people
Staff very helpful
Deplorable attitudes.
Always have what ya need
Good place to get parts
Very helpful staff
Great service
Helpful staff.
Great service
Always helpful
Great customer service!!!!
Your average autozone. Friendly staff
Nice place to get parts
If you stop in see Wayne
They had what I needed
Helpful and Professional !
The A+1 Auto Store.
Knowledgeable staff
Perfect help
Good
Car parts
Helpful and reasonable
Got everything I need
Decent employees
Good
Good auto place
Rude manager!!!
Great service
Great service
Helpful and kind
Very helpful
Clean and good
Very helpful
Great searvice
Helpful
Total reviews rating 4.2
199 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-05-20I came in a few days ago under the impression from a competitor that my whole charging system was shot. (They said their tester read everything was bad but wouldnt print it for me 🤔) I wanted another test and 2nd opinion. I came to this Auto Zone location fearing the worst. The lady that helped me, Stacy, was VERY sweet and reassured me that we would TRIPLE check everything before she sold me stuff. Well, lo and behold the only thing bad is my battery is putting out low. Stacy really helped me out here, being a single parent its extremely hard to fork out $500+ for parts, especially parts I didnt even need! With her saving me all that money, I will DEFINITELY come here for all my car parts needs. My car is purring like a kitten now and is not hesitating on me. Stacy has incredible customer service and is an asset to the Auto Zone team! Thank you so much!
Review №2
2022-06-03My husband Gerald and I have visited this store on many occasions, the Customer Service is always on point with everyone in the store. PJ & Clinton have the willingness to help always, they changed our turn signal light bulbs with no problem. Kudos to every at Auto Zone🎯
Review №3
2022-06-08This location has the best customer service. They are all usually friendly and helpful. Thank you to this location and staff.
Review №4
2022-06-07Jason went above and beyond!! My battery died a mile or so away from AutoZone. My husband’s car wasn’t charging it and Jason came out, charged it and I followed him back to store. I was blown away at their customer service. I will always shop here for all my needs!
Review №5
2022-06-18Stacy was extremely helpful and very knowledgeable about the my 2017 Hyundai Elantra. I am so grateful for her!!! I drive Uber for a living.
Review №6
2022-05-13Very Very grate store, every time I come in the store Jason/Josh/Karlin always on there jobs. I’m always help with good intentions, they always Respectful and genuine never have a problem, very good always service!
Review №7
2022-02-28The staff have been wonderful on advising me on certain things for my truck and tell me what parts I should buy to fix the problems. Ive noticed that theres is a deaf employee or so he say, so be patient and be clear on the stuff youre trying to get. All in all, best experience. But they need bubble gums
Review №8
2022-03-27The service was great! I purchased the wrong windshield wipers and had to exchange them. One of the store managers assisted me in finding the correct wipers, and he also put them on for me. Great customer service everytime I visit this store.
Review №9
2022-05-20A lady helped me install my wipers and filled my vehicle with washer fluid. She was super helpful and I really appreciate it because I had a vehicle full of kids.
Review №10
2022-06-20Some of the folks that work there know their stuff others if its not in the book or in the computer they have no sense of what to do or how to do it or can help you because I have no experience working on even their own vehicles its sad that they have to hire folks that if they cant find it on the computer thats it I have more knowledge than them