Kerbside pickup
Yes
AutoZone Auto Parts in Duluth
Categories
Location on the map
Duluth, Gwinnett County, Georgia, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 770-622-5433
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:7:30AM–10PM
- Tuesday:7:30AM–10PM
- Wednesday:7:30AM–10PM
- Thursday:7:30AM–10PM
- Friday:7:30AM–10PM
- Saturday:7:30AM–10PM
- Sunday:8AM–9PM
AutoZone Auto Parts in other cities:
Comments (199)
Went in no greeting, bought these items for over $100 no one bagged my items no one assisted me to my car. The service here just hasn’t gotten better. The manager Emmanuel said I apologize for that.... fixing it would be better. There was a customer leaving out with a heavy basket of items I ended up holding the door open for him after he checked out. We’re is the customer service at my local Autozone?
I called in and the first guy sounded busy and put me on hold. I called back after more than 7 minutes on hold and the next guy was so rude it felt like I was at the varsity... its part of the experience at the varsity - its just rude here!
The AutoZone at 3159 Duncan Creek in Duluth, GA HAS THE WORSE COMMERCIAL ACCOUNT SERVICE EVER!!!! If you have a commercial account, DO NOT go into this location. It will take you almost 45 mins to an hour just to get what you need. That’s even if you’re the only person in line. It’s flat out RIDICULOUS. Also, at almost EVERY AutoZone, they WILL NOT refund you for a commercial purchase if the purchase wasn’t made at that particular store. They’ll tell you that you have to take the parts to the AutoZone that you originally purchased from. That’s CRAZY to me. If I’m a mobile service and I am in Atlanta for the day, I purchase some pads or whatever, and that particular store closes for the day, I’m supposed to drive ALL THE WAY FROM GWINNETT BACK TO ATLANTA JUST TO MAKE A RETURN? There’s no point in returning the item(s) at that point. I’m wasting the return money just in gas. You all HAVE TO DO SOMETHING ABOUT THIS. IT’S FLAT OUT RIDICULOUS!!
Just had a terrible customer service experience from a young woman there. Her attitude from start to finish was one of Why are you bothering me? I asked her if I could get some advice on battery chargers to which she replied I dont know anything about them. You have to read the box. I then asked if anyone else here can help and she said no one could help me. After pressing, she grudgingly went to find someone. Coming back with no one she attempted to give generic information about chargers, all the while with an attitude of what an imposition it was for a customer to ask her questions. How dare we.She obviously wasnt hired for her knowledge or customer facing charisma so Im struggling to see why she was at all. It was an utterly baffling experience.
Worst autozone in the entire world . Every single employee is completely incompetent. I swear to god they are all operating at a 1st grade reading level .
Rosie was great. Knowledgeable over the phone and very helpful. Great employee!!!
The staff is amazing - and they helped me select the correct parts for my car. Thank you Creek Drive Autozone!
Im just now leaving this location. As I was walking through the aisles looking for seat covers for my van as well as safety reflectors an employee walked by me pushing a cart. I said, Excuse me sir. The employee glanced at me as he kept walking and said, Im helping another customer. You can talk to me while you walk. His response was curt and rude. I walked around the store for approximately ten minutes more without finding what I wanted and left. Needless to say I will not be going back to this location again. I guess theyre making enough money and they do not need any more customers patronizing this location. No problem!
This female manager MAYRA ignored me standing here for over THREE minutes when an Asian customer came in she asked him if he needed help. I had to say I was here in line and still she didn’t help me, another employee did. She walked by me TWO times while I stood there waiting for help. Racist actions, I guess I needed to be Asian or Hispanic for help, anything other than Black. I emailed the corporate office I’ll see if they correct this UNACCEPTABLE behavior.
A big thanks to AutoZone Commercial at this location! They went above and beyond and they get my store my parts in a timely manner.... Thanks so much AutoZone!!!
Zero stars! Do not shop here! Store Mgr. Roxy is rude, unprofessional and has a bad attitude!! An employee asked her to assist me she said she was busy and was not going to help me! Poor customer service. I asked for corporate home number she said get it off the door! Michael Thompson provided excellent customer service he should be promoted to store manger!
Great experience! First time shopping at autozone I had a young lady help me she had on a red shirt with long black hair gorgeous girl, she helped me find my part & had nobody helping her but she managed to still give me great service will be coming back!
I love the customer service , the staff was very friendly and willing to help
This is the best auto parts store in the area. They have always been helpful but on my last visit the manager showed me a kindness that meant the world to me. My go-to spot!!
My husband went here to get something and needed it to be run the purchase on his business but the attendant refused to do it making excuses. He didnt argue with her but just bought the item and left. This is poor customer service and that person needs more training
Good luck getting anybody on the phone. Everytime I call I hear Thank you for calling Autozone can you please hold?And nobody ever comes to the Phone. The longest I waited was last week for 35 minutes!! I wont be calling again. Ill take business elswhere!
Im literally setting Im the parking lot right now awaiting my battery which is being charged. The young lady that assisted me tonight did not have to go beyond her job description, but she saw that I needed help and she helped me. You can teach employees a lot of things, but you cant teach them to care. Thank you AutoZone.
I just wanted to share my experience. I called up and a young lady by the name of Roxy answered my call. She was so nice and friendly and her willingness to help is what led me to this review. She volunteered information regarding opening and close times, she also advised me not to wait to come in because I can get stuck somewhere and that as long as rain is not coming down someone would be able to come out and assist me. Roxy did not try to rush me off the phone, instead she was sure to give me all the info that I needed. I could honestly tell that she just wanted to help me and answer any questions that I had, I must add that she listened to all my concerns as well. Thank you.
I had the best experience I’ve ever had trying to figure out what was wrong with my car. William was amazing and helped me as soon as I walked in through the door. He figured out what was wrong with my car, gave me advice, and even fixed it so quick and efficiently. I will always come here whenever I need something with my car and I will be asking for William!
Mack was my service attendant, when I walked in he was articulate. Smart. Courteous, knowledgeable my experience was the Best. I shall return as a woman who knows nothing about cars..He gained my trust. I shall return and call to ensure Mack is working. Thank you Mack, I appreciate your positive energy and professional courtesies.
This location its definitely not worth it anymore. Rude and LAZY LAZY LAZY employees that make a face when attending you. Horrible attitude and costumer service. They dont even care they have competition right across the street. I prefer driving to Advance Autoparts for my car stuff, at least they treat their costumers like they should.
They have what I need and their people always help if I ask. Trusty place.
Poor customer service on the phone. Learn how to talk with proper way. This how you loose customers and they go on Amazon.
Terrible attention from one of the younger ladies aggressive attitude without wanting to help. Unprofessional, they should have trained and especially educated personnel! And much less having this type of person in front of the counter, I will update with your name, Ella habla español
They helped me get my freon poppin!!!
I have never written any bad reviews my whole life but you guys made me do it. I read some of the complain reviews on Google and I saw maybe the owner responds with feedback and replies the review. According to your feedback, it makes me feel so FAKE, if you guys really feel apologetic, you should train your employees on how to be nice and kind to the customer instead of being frivolous and disrespectful to your customers. I wont go back for sure according my first horrible experience. I know you guys probably dont care, but I would tell all my family and friends your staffs are rude. I saw quite a lot of complaints online about the bad customer service and Im just so curious where and how you guys are able to find and hire so many rude employees.
Key holder arrived an hour after opening, leaving all employees waiting in the parking lot. I called all manager numbers on the door to voicemails. Im a customer whos been stuck here waiting because my car isnt safe to go further until I get what I came for. Super disappointed
I was very disappointed that the sales associate was more interested in stocking the shelves than assisting the customers. He repeatedly walked past me in line to go back and forth from his cart to the shelves without once asking if I needed assistance.
Person at register said my card declined when my band clearly shows my card transaction went through. Made me pay two times for the same products. Never again to this site thank youAdding on: went back since my transaction processed through my back. They would not return my money saying they are right I and my back are wrong. Make you wonder how many times people her screwed over by this place. Never again auto zone never again
My go to autoparts store with reasonable prices.
Wouldn’t come here unless you want to waste time. Been here 3 times in the past two weeks and never more than one person working the front. But 2-3 people working the commercial desk. Commercial desk “can’t help you” and you wait forever waiting on the front desk. All I needed was a simple gas cap. It took 40 min. And even then, the clerk wasn’t pleasant. Came back to return the cap and same situation. Four people in line and only one person at the front. In between servicing customers in store, they were also answering the phone.
Yesterday I visited your store to see if it was my battery or my starter acting up. When we walked out to my car to read the codes, my car wouldnt start. The store manager got me the parts I needed and ensured me that he could call his friends for additional advice on what to do If I needed a tow or couldnt get my car started. The customer service was beyond amazing. I will definitely be back to this store!
Went in to get my battery charged. Was told to come back in two hours. Came back in three, was advised it needed another 30 minutes, which was fine. Went back, Tony gave me the battery. When I get home and place it back in my car the battery was still dead. Not sure what happened. Ive bought a few batteries from auto zone, took a couple back for charges and would either be told battery was chargeable or couldnt be charged. I left under the assumption the battery was charged and ready to go. Wishful thinking.
The man that assisted me was great. He gave great advice on how to maintain my vehicle in the future. Thanks so much!!
Super helpful and fast. All I got was wipers but I didn’t feel like Matt tried to up sell or anything just this is the best and here’s what we have. Just a pleasant experience
Good service. Very friendly person I dealt with.I had to return a pair of Rhino ramps and the transaction was painless and quick (if not for this other customer ahead of me that insisted on making small talk with the staff member and ate up some extra time ;-)
Service was fast and tech who replaced battery was efficient and helpful
I went to ask the management there if I could borrow some jumper cables,to assist someone who was stranded at another location a few miles away. No problems at all with my request. They gave me a brand new pair, I left my ID, and assisted the stranded individual. They’ve just gained a faithful customer if and/or when I need automotive products...and yes, I will go out of my way, as much as possible, in order be a loyal customer.
Yesterday, my wife and I visited your store.We needed batteries for both fobs. Tameeka, your employee helped us, it was difficult to access, she looked up my make and model car on the internet, and followed directions and was able to open and placed batteries, in both fobs.She definitely extended herself to help us out, she is a very pleasant lady, provides great service and with a great sense of humor.Thank you so much for your kindness
Staff is on point for the most part. Have occasionally gone in to find them uninterested in asking if I need help, but are friendly when approached. Overall decent store
Let me just tell you guys how AWESOME, QUICK, and EFFICIENT this Auto Zone is. So I call first because my battery was dead and I was trying to get a free battery through my dealership because my car was less than 30 days old. They tell me they can help so I rush over. I was greeted immediately when I walked through the door by all associates. (Wow factor). I wait in line and luckily the manager is available to help. I let him know about my battery and right away he was picking another one for me after a few short words to my dealership. Now this is what struck gold. OWEN EVEN CAME OUTSIDE AND TOOK OUT THE OLD BATTERY AND REPLACED IT WITH THE NEW ONE. I was so appreciative because I’m not mechanical savvy and I had no idea how to get the battery in. He was friendly, quick, and efficient! So if you need good service quick do me a favor and see Owen. :)))Signed one happy customer :))))
I had some car trouble and needed guidance on what product to purchase exactly. Levert Kelly assisted me. He was very knowledgeable, patience and truly went above and beyond to assist me. Thank you again!
Tony helped me out so much today! He made my day a 1000x easier, I know nothing about cars and went in to get a reading on my check engine light, turns out 2 coils were bad, not only did he go above and beyond to find the right ones for my Hyundai but he also installed them for me while I ran errands and left the car ready for me to pick up! Never had anyone at Autozone do that. Amazing customer service! I will be back to this exact location if I ever need anything for my car!
Battery was dying. They took care of me..open late which was a big help. Friendly staff. Glad they were there. Fast service.
Tony was amazing!! I’ve been to many auto stores and none of them were amazing as this one!! He took time out of his day to teach me everything I needed to know about fixing a problem with my car! It’s not the closest to me but I will make the drive every time just to come to this location. Staff was amazing and had long time customers coming in just to say hi!Would 100% recommend!
I went there because check engine light was on. I received EXTREMELY POOR CUSTOMER SERVICE from MANAGER WILLIAM.Willam was rude because I offered him hand sanitizer.Then he was refusing to give me my free report..Do you know how much this cost? Its free but I guess he wanted to charge me.I dont understand how he can be a manager with this type of behavior.
Alex R. was extremely helpful explaining how and why my air filter needed to be replaced. He didn’t just sell me a product. He made sure I understand the dynamics of how it impacts my car and daily use. I frequent this location because I actually trust the staff and their knowledge.
I went to auto zone today to look for splash retainer clips and returned some other clips because I purchased the wrong clips. I was waiting in line until it was finally my turn, when this young Hispanic man with earbuds tangling from his shirt said to come. We talked to him, and we were asking questions and he answered back in an aggressive tone. When we asked if we returned the two clips, he responded with a very angry what?!?! and just walked away. Very rude and poor customer service and ruined my experience with autozone.
The service wasnt very friendly I bought wipers for my car. I actually found on my own Google what would do without it. One dude looks it up he called it something for the cheapest which was $14 each. He didnt offer to get them so I went back I didnt see what he had said but got the cheapest ones I saw. They work great . He rung me up finally asked if I needed a bag I said yes please. Took my bag . Note its raining outside had just stormed you go in buy windshield wipers a woman blonde 56 hopefully dont look that much but doesnt offer to put them on. So I try to figure it out I text my 19 yr old do they put wipers on anymore for you or what. His answer was they should. I go back in the one that waited on me I dont know what he said but the other guy put them on for me. He was nice.
Very friendly and empathetic to my needs
Jesus patiently helped out replace my frustratingly complicated truck’s battery during freezing cold evening. Speaks volumes for their courteous service. Great location
Its very difficult to change my headlight on my car. Tony ( who works here) was ready, willing and Determined to help me in this hot sun! It was Definitely a challenge but he got the job done with a smile on his face! I never met a nicer group of men! Thanks guys and a special thanks to Tony!!!!!!
This location is usually not too busy when I shop there so the wait is not long. The staff is courteous and helpful.
Great customer service, knowledgeable associates. Pricing quality is varied item to item. However, If you are a shop who is registered in their program, they guarantee an exceptional pricing on their selected items.
I was taking my newborn out for the day but it was drizzling and cold. I wanted to use my stroller so that I could protect baby but the tires on the stroller was flat. Went to add air to the tired but I could not figure out how to add air to the back 2 tires due to how the stroller is designed. I decided to go to an AutoZone to see if they could help me. When I got there, the employee at the counter was Tony. I explained my situation, a little embarrassed that I was there about something not related to a car. Tony was AWESOME! He went out to my car looked at my stroller. Went to his car and pulled out his personal air pump and added air to my stroller. Any mom can agree that when you are out with an infant it can get hectic or overwhelming. People like Tony are the kind of people moms like me are thankful for! Thanks again Tony!
5 Stars to Myra and the team at AutoZone! I had to return an item and anticipated this being an issue however, it was anything but! No muss, no fuss! Fast, professional, uncomplicated service by Myra. Another younger, male associate also assisted her in resolving my matter. Thank you!
So this place is a little bit out of the way in the sense that it is off Buford highway, but its that section of Buford highway thats kind of residential and quaint, but the staff is amazing, you dont get that short Curt attitude that you can sometimes get from Auto parts people, this place is super friendly, and Michael Thompson the manager of the commercial department because thats mostly the business I do with them is probably one of the best sales Management professionals Ive ever dealt with, this may be out of the way, but trust me, this staff is as good as it gets, and think about it, duralast Auto parts, totally reasonably priced with lifetime warranty across the entire nation, how can you go wrong
My car had been having trouble for months and I took it to several mechanics (and paid a lot of money) to get a diagnosis but no one could figure out what was wrong. Finally I took it to this Autozone and they were able to figure out the problem in 2 minutes with no service charge. I wish I had taken it here sooner! Would have saved a lot of time, money, and stress.
BEWARE: Dorian B., an assistant store manager, is one of the laziest and unprofessional people Ive seen in retail-- how is he a manager?!? I watched for 10 minutes how he wasnt interested in helping a Hispanic customer get installed easily at his car more than talk down to him about how easy it was for him to do it himself--the guy came back into the store after he couldnt do it. Dorian wasnt interested in helping him as much as he was in eating his snack of peanuts in front of us at the cash register-- guess he needed to keep his energy up for lip service.My experience wasnt any better. He just gave gave me the light bulbs that he wanted me to have and had no interest in discussing what I needed.I run a business and strive for my coworkers to provide excellent customer service. What an arrogant, condescending, lazy employee. Too bad management doesnt see how bad this guys behavior is and how affects business. Better service/ auto stores can be found elsewhere.
Terrible horrible customer service. This guys ruined my whole weekend. Asked some simple questions and all reps were so rude and they do NOT know what they are doing and dont even have any interesting serving customers. At the end, I still wanted to be a nice persone, so I said have a nice day, and they said nothing lol. You know, I didnt have to order parts from local store, as you know online market is getting grow and easy to order but I just wanted to help little more for local store but now I feel like Im a dumb. I will never EVER visit this store EVER.
After asking 3 times the lights i bought were daytime driving bulbs they kept saying a different one was. Bought that number, those were my headlights. the ones I was trying to initially buy were the day time lights, even though they were adamant they werent.
Beside from rush hour that they have from 4-7 in the evening, I have to admit that they are really helpful. Im giving this a four-star only just because the workers can take times to deal with customers but I still enjoy them helping me with all they can. Good job!
Came here to get parts for a neglected car I recently purchased. Loyata (sorry if thats not exactly her name) came out to replace my battery for me, but the corrosion of the terminals was bad and wouldnt connect to a new battery. Micheal T. replaced the bad terminal for me for free and gave me a place to sit inside out of the heat (Im 39 weeks pregnant). So so happy I came to this Autozone. God bless you guys
Tameka was great! I called in right before closing she was able to help me find the right part pull it for me and had it ready super fast before I got there. Autozone had the part I needed right now, the store was open late, and a friendly and knowledgeable associate was able to help me, what more can you ask for.
I give a 0 out of 5 stars. The employee at the register was rude as hell. I came in to ask for something and the guy said Your making me to work I let that go until the guy started getting even more disrespectful about the fact that he had to find my receipt on the computer. He was in my face a yelling that it was more work for him to have to do. The manager came out and did nothing about it. Needless to say I walked out of there without my receipt and felt very disrespected I will never be going to that place again its worth the drive to find somewhere else to go.
I went into this store yesterday with an issue that I couldn’t solve myself. Tatiana (not sure if I spelled that right — lol sorry if not) was a HUGE help and really went above and beyond to figure out how to fix my problem. The level of service I encountered from Tatiana was incredible, and I truly appreciated it. I would definitely recommend going to this location for all your auto needs.
My boyfriend needed a battery asap so we went there but different from their website hour, they were closing an hour early so they said they could not help us (they were about to close). They werent nice but we understood and said thanks and left. In the parking lot, we realized we had a flat tire. But we had a spare tire and the equipments.. I thought we were good. However, the triangle lift didnt work so we were out in the cold lost. He went back to ask for help but they didnt help us at all. They did not let us borrow nor help us buy the necessary materials to help ourselves. This to me shows their personalities and their lack of consideration of other peoples feeling/situations. Needless to say, I would not come back here.
Had to take back some parts that were bought over 30 days ago and they were just as happy to help make it happen as they were to sell em to me.As a corporation, they have only let me down once in decades and theyre people are helpful, knowledgeable and courteous.Theyre my default unless geography dictates.
No one greeted me. No one ask if need any help. One AutoZoner told a customer he could be help at this time. He would have go back up front. No one seem in charge. I left without help. No sense of urgency. Customer were standing in line just waiting for help.
Great customer service. Guy helped me as soon as I walked in and was checked out quickly. Literally spent less than 5 minutes in the store! Better service than pep boys!!
We were 100% completely satisfied with the customer service at the Creek Dr. AutoZone in Duluth, GA we were broken down on the side of 85N and after calling Advanced and O’Reilly’s and several other auto parts stores that would not deliver our parts after agreeing to pay a deliver fee we called AutoZone and I spoke with a very knowledgeable and courteous gentleman by the name of Tony Sic and he managed to find a way to make it happen. He not only made it happen but was within 30-45 min and I just wanted to say thank you to him and the driver Micheal Sink for making our day! There should be other auto parts stores that offer delivery to the general public and not just business as well as accommodating employees like Tony Sic & Micheal Sink!
Every month there are new employees at this location and after 5 years of going there monthly, Ive seen it all. Employees that are on drugs, getting in fights, blasting rap music, acting like they could care less about their job, but tonight was the last straw. The set working there on March 22, 2018 had attitudes and gave the worst customer service Ive probably ever had. Came in with a battery and the guy at the counter just stares at me - I had to say hello to him. Then he says its outside, and Im like umm, what? What is outside? He says, the battery checker. Umm, okay, so I stand off to the side and wait. When it comes in he hooks it up and asks how long the battery has been sitting. I said, about three weeks. He again stares me down and acts like Im trying to scam him (for what idk). He then tells me to come back in the morning (although the store is open for two more hours). I ask come back for what, not understanding he will charge the battery, since last time it died they just handed me a new one. He then explains he will charge it and that it takes an hour. I ask politely if we could make it happen tonight since there is plenty of time and he complains there are two customers behind me. I offer to carry the battery to the charger and hook it up. He starts belittling me on coming back in the morning and walks away. I took all I had in me to not lose my cool. Sorry customer service from ghetto employees. Duluth is better than this and after 5 years I will drive across the street to Advance Auto for now on.
I went to the Duluth AutoZone on Monday after work as my Duralast Battery wasnt holding the charge. After testing it was determined that the battery was bad and as it was under warranty the guy that was helping me got me a replacement battery. He didnt know how to replace it in my Infiniti so the manager Tameka had to help me. She was attending to the line of customers and afterwards installed the battery in my car. While installing the battery she was very polite and greeting all customers entering the store while talking with me. This AutoZone is a convenient store and Tameka is a pleasant and knowledgeable manager. I will definitely return for my automotive needs
A one stop shop for all your auto parts needs. Even if they do not have it in stock they manage to check which other locations has it, to that extent that they will place an order for you to pick up in future. I have been doing business with them since last 8 years. Keep up the good job guys.
This exceptional staff is lead by Tony ! Who provided phenomenal service today ! I will be back there with any issue from a major mechanical issue to anything as small as an air freshener. God Bless!
Go in to exchange wiper blades for correct size. Manager dismisses me to other employees immediately. The employee I asked looked up the sizes for me reluctantly. When I tell him one of the sizes doesnt fit and ask for help getting the right one im told those are the sizes they have and he goes away. When Im leaving I hear b**** customer gringo coming from behind the counter. Needless to say I returned the blades and have no intention of ever going back. Great job guys!
I stopped in after work because I needed new wiper blades. I bought some earlier in the day from NAPA and thought I could put them on myself. Epic fail. Don’t change wiper blades in the rain! I called AutoZone. Not only do they have late hours but Tony came out to my car and put the NAPA ones on for me!! This is the place I will shop from now on!!
Matt was extremely helpful! Knowledgeable, he gave me the right advise after he checked out my car’s battery. Thank you Matt.
I love the. 24hr in lilburn but they ran to to 3 stores this time so they have me 10% off. A few things are life time warrenty like the brakes which we need often. They take their time to compare different price options.i love the engine light check for Free and the battery chattering for Free. GREAT warrenty on batteries as well.
How are you the manager and steal money from the customers? First took my $20 rewards which supposedly froze the system? And then $11 for returning my old starter which was a core charge you kept as well? Yes Im using ? Cause your thieving Mr. Manager. Saturday night dont come here TRUST me
Always the best customer service. I cant speak about other locations, but if this one is any example, I highly recommend AutoZone.
I came in to get my battery replaced. The staff was very knowledgeable and very friendly. I would definitely recommend here and the store manager was awesome. Look for Quoc Tien (Tim). Hes the best!
This was probably the worst customer service that I have ever witness. I walked into the store last night and the Supervisor was on the phone helping another customer so I stood in front of him waiting for him to get off the phone. As soon as he gets off the phone he walks away and doesnt say anything to me and helps another customer that just walked in after me. Then the other guy that was working the counter got done with a customer and he was going in the back to look up a part and the manager tells him to go over there and help that guy. He asked what does that guy want? Then the manager says I dont know he is just standing there. I was going in there to take a core part back. I was very frustrated after my experience and will not ever step foot in this AutoZone again!
Great store but I suggest hiring more people. These people here take times to look up parts for me and answer my phone most of the time. Sometimes I wait two or three minutes but still, they got back to me and answer my question. Thank you guys
Staff was super friendly. Especially a guy named Williams. He needs a raise. He took care of us really good and got us in and out.
Went to this place today because my blinkers stopped working, Ronny and Xavier helped me out. Diagnosed the problem walked me over to the part, looked online for how to best locate and replace it. I got home and 1 2 3 it was fixed and my blinkers work like a charm now. Thanks guys.
This is one of the better Autozone stores in Atlanta... They have most of what you need for parts Or Loaner TOOLS, to fix your car... and they are open 24 HOURS, so when its midnight and you are still in the middle of an auto fix-it project, you can still drive over to the Jimmy Carter Autozone, and find stuff to get back on the road.
Always my go to spot for car parts.. They even offer free battery check and check engine code scans
Best experience . The staff so very helpful.They didnt have a problem help me with my problem, and help me make the best choice . Found a new part store. Thank you
Friendly fast service!
Lots of stuff, just not what I needed
Antonio helped me today. Very nice guy and knowledgeable about my car battery issues. He had a great attitude
The staff is AutoZone a very personable, and theres always some low tone R&B music playing. The vibe in the store is very calming and comforting, and always welcoming.
They test your battery for free (some places charge you $40), check your engine light for free (some places charge you), test your starter for free. No pressure to try and sell you goods and services. I had my battery replaced there and they installed it for me free of charge.
Got my engine light checked for free, and got a print out of the info.Nice staff.The guy that was helping me works two jobs, but still in good spirits.
Only place im going for now on for my car needs. They we,re very helpful and knowledgeable. The manager might as well got understanding
Customer service was slow. I left before arriving at the register. Put my items down because the technician/cashier decided to sweep up a debris from brake rotators and pads on the floor as the line grew in length.
Customer service was horrible also they dont know their parts at all the manager Fernando especially is very rude and talks to you like you dont know what your talking about. Went to a different AutoZone out of my way and they were very helpful unlike this store
Great staff, friendly and safe environment despite the lock down. With a do-it-yourself approach to scanning on the check engine light.
I got a battery for a 4 wheeler brand new didnt work. Kept me waiting for 1 hr testing the battery and at the the end they just refund me 8 dollar for the battery case saying they coudlnt give the battery case back to me bc it was already processed
Omg I am still kind blown one of the employees there gave me a recalled hose it was so nice and respectful of them definitely coming back
Im impressed. This store was quick, knowledgable, and I even got to meet the manager Tony, who was super helpful. Awesome experience.
The staff is always helpful and getting the parts I need for my car. Sometimes they could use more people but we will return.
Great for battery in key fob
The guy that works here very nice and helpful I didn’t get his name great customer service
If i could i would give this a negative 0 not the first time i have came into this store and employess and manager are rude one last name rojas had the most horrrible srrvice no one wants to help not even a hi or thank you or help woth an exchnange you need to show your employyes what customer service is and if they dont want to work well dont
The cashier seemed like he didnt want to be bothered; however, the rest of the staff werent helpful either.
They always provide the best service. They even tell you if another store has a better product than them.
Horrible customer service!!! Waited in line 20 minutes and no one was at the register. Other workers walked around and kept saying someone is coming instead of just checking us out. It was 4 people in line. I walked out and will not be returning.
Comprehensive relatively low cost auto parts. Best is they will check codes on engine lights and inspect charging system free.
Great customer care. Battery was dead and got a new one installed within 35-40 minutes. helpful, nice staff!
Im usually satisfied with the services at this AutoZone. They tend to be prompt to address your needs. They tend to staff enough people to assist with selection and services.
The worst store I have ever been in. They were not helpful and they didnt want to help. One guy came from the back eating chicken and asked if he could help then told me to go to Wal-Mart. PLEASE DONT GO HERE
Loaner tools are awesome
The his working here are cool, but the selection is so so... its a convenient location but its specific to make items. The more niche your needs, the more likely youre out of luck.
Auto zone is the best store to find auto parts Ill recommend going to the stores they got everything there and if they dont got it there they will send you to another one of they stores been going there for years store stays clean and they take care of you pretty good
Friendly service. I ordered my part online and picked it up the next day. This made it very convenient for me.
Who promote these unprofessional people? Roxanna has the worst attitude to be a manager ! Rude & mean!
First time coming at Autozone! Will come back for more air freshners. A lot of options for me. Love how they greet me when I come to the store
Was highly impressed with the customer experience, bought wipers and the gentleman helped to replace them and tought me how to replace them.
Good service but we had to go find the salesman, Ive gotten spoiled by the staff at the Crossroads store in Acworth, GA where theyre all over you at the door.
Took 20 mins for any help, I ended up finding my own parts on their shelf. The help was no hell
Slow, however covid may be effecting the staffing at this location
Customer service here is a A+, they were friendly and helped me with everything I needed to get back on the road!! You guys rock!!! Thanks again for your help!!
Ive been here many times and they always have what I need. Staff is very knowledgeable and friendly.
The store is clean, the staff kind. They also have social distancing measures in place. Masks required.
Customer service was great. Tony is awesome , patience, knowledgeable and most of all truthful
A good place to buy everything I need for my cars. And there is a very friendly and professional staff. Thank you!
Great selection of parts and OK service, just dont expect any of the employees to know much about cars.
Omg the lady was super nice & even put my windshield whipers on for me
Really helpful staff. Came to get a blinker light and they offered to replace it without me asking.
Biggest issue was computers having problems so took 30 minutes just to register a warranty to buy a battery
Excellent service most time if it on the computer. Mostly knowable people fast and friendly staff
This is a busy location so the staff always feels rushed to help. When you visit and theyre not terribly busy they are very helpful.
Only been there once. Staff was very helpful and performed a free battery test for me.
Called about an electric fuel pump...clerk stated the have one...when what brand and gph capacity..he stated I was asking too much put on hold...then came back and hanged up.
Manager Fernando was really nice and helped fix our issue with our battery.
SLOW AND INCOMPETENT STAFF , they do not care to serve the customer
First nobody said any about helping me.The store doesnt look clean they had boxes on the floor (hazard).I just left the store...
Always pleasant and very helpful staff. Easy to find and plenty of parking spaces.
Sold me a faulty part then was considering, Matt not cool buddy.
Great Customer Service, Convenient Location, Staff is knowledgeable and helpful. Go here first!
Excellent. Helpful staff.
Top customer service. One staff had good job.
Tony was super helpful!! Helped us get back on the road to our vacation in less than 10 minutes!!!!
Really quick in and out for a simple car part.
Every one here is so helpful. We have been there for wind shield wipers and a battery.
Super friendly, fast and helped me replace a battery. Thanks!
Headlights. Easy purchase off the make and model. Thanks.
Great store, fantastic customer service!
It’s great place to buy parts.
They installed my battery and windshield wipers in a timely matter
Very nice, professional and helpful employees today all of them!!!!
Nice staff to help you with the parts for your vehicle.
Fast and friendly service! This location is on the ball, even saved me money!
Great service for my free battery check
It was really busy, I think they need more people working here. There was a long line of people waiting to be helped.
So helpful! Came right out and helped to change my headlight. Thank you!!
It a good store but it doesnt do the lowest prices anymore
Its okay if you need something common. Oil, antifreeze, additives, etc. But if you need a part that is off the beaten path head elsewhere.
Great service. Quick and accurate and patience
All ways they are so helpful and have all you need for your car
The staff there are really rude including their manager...so disappointed! Autozone is losing a client
Good selection but employees know absolutely nothing about cars
When I called here to see if they had my part the guy said it was in stock... when I got there he said there was an error and it wasnt there.
Welcoming staff and fast check out.
Very helpful staff, will spread the word. Amen!!!
They were super helpful, patient, and so nice!
Great and friendly staff, Martinez is awesome check him out😎😇😍😊😋😏
No mechanics wire. Not electrical wire! The most basic of tools.
They changed the car battery and didnt charge us any labor costs.
Easy check out, slow customer service
Initial parts were defective.. same replaced with no issues.
Good customer service, wasnt too busy
I went to pick up a part from this store and the sales person was rude and had a attitude his name is Dorian.
Great people, you can get very good advices
In and out great customer service friendly staff
Shops at a good location and helpful staff.
I love this store the staff is very helpful.
They do not many supply in store but clean and help
Staff is helpful and always has a smile.
Staff not very knowledgeable about the products they are showing.
Line at counter was so long I left without buying.
Great service! Extremely helpful staff!!
Helpful crew!! #odaatway
Nice management and I had nice experience.
They helped me with my power steering
Got my obd scan. Great staff
Always have what I need for my car
Total reviews rating 4
199 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-06-05Stopped in today to replace my battery, the staff were friendly and helpful and made sure I grabbed the correct battery off the shelf. Prices were fair, they let me borrow a 10mm socket to swap it in the lot, and the tech came out to make sure I had everything I needed. Would recommend to others and will shop here again.
Review №2
2022-02-23Staff was great - friendly and had a great sense of humor. I came to get my taillights replaced and the gentleman who helped me made it fun and interactive - I actually sort of learned how to change them out and it gave the $8.99 I spent on them extra value. While we both joked the whole way through, the guy knew what he was doing and I was glad to help (it didnt feel like he was clueless and I was stepping in to do it single-handedly). Additional note, I was here once before just browsing for something and a different employee I encountered on that visit was great too.
Review №3
2022-04-27I had a check engine light on so I pulled up at auto zone around 7:25 am but I waited since they are supposed to open at 7:30. Managers are supposed to wear gray shirts so that’s how I knew that it was the manager not opening the store even when he saw me standing there. He finally opened and was very rude. I asked him if I could get my light checked he said that the machines hadn’t been working for months… mind you I went to the same store a few weeks before my engine light popped again. He was really rude and was like Well I dont know what Machine they gave you cause mine hasn’t been working for months which was not true but I just let it go. I mean i know it’s early but don’t work in customer service then or at least as a manager act kinder/nicer towards customers.
Review №4
2022-06-272 lazy clerks handed me the device to check my own engine with no instructions. Immediately went to another place and it was a different diagnostic read
Review №5
2022-03-14Our battery had just died and , after receiving a jumpstart, we drove straight here. The associate tested the battery and determined that it needed to be replaced. He replaced it for us in just a few minutes and we were on our way. We’ve been customers at this location for 14 years… this is why!
Review №6
2022-04-28Store manager Roxy was able to help me find the parts quick that I needed.I definitely will be coming back great customer service and knowledge.
Review №7
2022-06-04I went in for a battery. Roxy checked battery to confirm issue. She got me in & out. Thank you for good customer service
Review №8
2022-05-28Kashime and his team are amazing! These guys have great attitudes and are incredibly helpful.
Review №9
2019-03-01I came on a Friday evening to swap out a battery for my Chrysler Crossfire. After having a terrible day of car issues, these guys saved my life. Tony and Tameka helped me out right away with getting the replacement battery. They were so professional and helpful, they went above and beyond excellent customer service even going so far as to install my new battery in the pouring rain. I cant possibly thank these guys enough, they really saved my day and my car!!!!!! Excellent and I highly reccomend!!
Review №10
2022-04-27Always come to this Autozone because the staff never fails to help me find the products I need. Special thanks to Roxy for always getting me all the Def fluid I need for my tractors