Big Als Furniture in Austell
Site: http://www.big-alsfurniture.com/
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:12–6PM
I bought about $5,000 worth of furniture from here , in August . Here we are in November and every single piece has broken in some way ….. and I’m a single woman with no children …. SMH . Ridiculous. The master bed broke within a week and the owner did come out and add reinforcements that are now no longer supporting it and the other bed with a speaker and lights has completely flatlined . Don’t get me wrong, the furniture looks good , sounds good but it isn’t quality ….and that’s unfortunate because now I’m $5000 out with not much to show for it .
Zainab is the best sales rep!!!! she gave me an outstanding deal.,got my furniture delivered same day, the even set up the furniture, thanks zainab ,ill be coming back soon to get my kids bedroom set,thanks again Zainab
Looks nice but very overpriced and cheap they want a arm leg and thigh for this cheap stuff and not willing to work with u on prices I love their furniture just not the prices or the negative vibes I dont understand ppl who wants to sell things yet cherish it like they can die with it u either gone sell it or die trying with these prices and Ive never seen a funeral with a Uhaul following behind get over your Money Hungryness its not healthy or good for business
Excellent furniture quality.. vast selection!
Came here because we wanted to support a local business but they are they worst. I ordered a bedroom set December 15th 2020 it’s now April 15th 2021 and still haven’t received my items. It was told to me that I would have my bedroom set in February 2021 because of Covid and I agreed to that but four months later and I’m still getting the same answer is just ridiculous. Also their policy is if you want to cancel they will take 30% of you money. I WOULD NOT RECOMMEND SHOPPING HERE!!
Over the course of a month we’ve purchased furniture for our entire living and dinning room. Everything is beautiful and the customer service is awesome. We’ve received help from everyone including Al himself and they always make sure we’re happy. We especially ask for Christina every time we come in because it’s like she knows exactly what we’re looking for.
Great experience from start to finish. Professional kind and courteous assistance. Will certainly return for more great quality furniture. Even had the furniture delivered the same day as the purchase which almost never happens when you really want your furniture, yesterday... :-) But everyone at Big Als made it happen....
This place is a MESS. I came in here to buy my couch cash. They sold it to me, told me to come back to pick it up... pushed my time back 2 hours to say they over sold it.. Stabled someone else receipt on my contract.. nah. Never again. They have nice stuff, but business apparently all over the place.
So I spoke with the manager regarding a dining room set. He did not have what I wanted but offered to make a deal with me when I came in the store the next night. I arrived at the store when I said I would and was greeted by a sales man. He indicated the the going out of business sign was just a marketing gimmick.. Red flag #1. When my wife and I were looking at the sets, we realized that we did not like the set that the manager offered up the night before at a discount. We did though like a different set that he had. So when acquiring about the set we liked, he indicated that it was on sale for 479.00. Now, the color of this set was expresso however looked black... I told him I would like to buy the exact same set just in a different color for which they had as well. He tells me that the set I like is 700. I said well the exact same table and chairs in expresso is 479 he says, Well that one in cognac is not on sale. I said but 700 really? Where is the manager, he promised he would make me a deal. Salesman goes to speak with manager and after 10 minutes tells me the manager is too busy to come talk to me (We were the ONLY ones in the store). Says the best price the manager could give me was 550. I was like that makes no sense when the same table is on sale . He says well come back when it is on sale then maybe we can go lower. I just looked at him as if he was crazy.... This place uses bait and switch tactics and there furniture is overpriced when they are selling last years and over-stocked models from Ashley Home store Furniture. when I called him out on how his furniture cost more than what Ashley sells their stuff for, he got all nervous and said it was the best he could do. Buyers beware.... they think people arent smart or know how to do cost comparisons... Worst experience I have had and THEY lost out sales... ended up going else where and paying less for the same quality.
My experience was very disappointing. I know its tax time but the nerve of these people to be tryna sell the same furniture another store is selling and try to charge more. I realize we are all trying to make a profit. The owner told me he did price match and that he would give me what they were giving he asked me to bring the paper once he realized the other company was giving more items he told me to go there then. Just rude AF. Honestly I did take my money somewhere else. I wont ever come back again! 😡😡😡😡
Hello Big Al’s is a really good reasonable furniture place to shop at, I needed just a whole bed with the headboard,footboard,and mattress and they hook me up. Christina is the sales associate that hook me up , she was very kind, professional person and I just thank her and Big Al a lot for helping me out on finding what was right for me. Now my bed omg is so huge and comfortable I just loves it, I would definitely recommend this place to anyone who is looking for furniture, thanks again.
Al is awesome! I had some difficulties and he helped me out with my couch! Will definitely be returning!!!
Beautiful furniture and Ihmayd helped me find nice, good quality furniture for a good price after price matching from furniture I bought from Ashley and gave me a great deal!! Im happy with my purchase and definitely will come back for a living room set.
Staff is helpful. I recvd my furniture tje other day n got exactly what I ordered, when they said I would. I was told the driver would give me a call prior to their arrival but i never did. Overall, Im satisfied.
I bought a recliner and a loveseat from here almost 4 months ago. I did a TON of comparative shopping throughout Cobb county and the internet and couldnt find anything close to the quality:price ratio. I would definitely shop here again when I need more furniture in the future.
Keyana on the previou comment dosnt know what shes talking about , pay for delevery and have the set it up!!! why because if u wanna be cheap and put the furniture urself, and ended up damaging it , its ur responsibillaty if u damage it and they wont return it cause its ur fault. however if the guys did it , its less headache for you and IF they damage it , they give you a new one , so yes pay for delevery and tip the guys , they are very hard workers
Ok, so the only reason why I didnt give this place 5 stars is because I havent purchased anything yet, but I do have plans to do so within a month or so. This place is excellent for all income levels because they have a variety of furniture to choose from in each price range. I also like the fact that they have several ways to buy furniture either by cash or finance and/or layaway options either 3 or 6months with extensions on payments if needed. The different finance companies that Big Al furniture uses is Snap, Okinus, ARC, Acima and Synchrony which also finances rooms to go furniture stores as well. They also have several warranty options to choose from as additional protection for your furniture investments!
They have everything in stock. Unlike some stores who will ask you to wait for delivery for weeks. Customer service is super nice. Will be equipping my new house from their store.
I am sorry we ever went to this store. We ordered a chest and were told it would take a week to come from the supplier and they would call me when it was in. We went to the store when we didnt get a call and were told it would be that Friday. Again we go to the store because no one called to let us know about a delay. I told them to cancel the order because I was not willing to wait indefinitely. Now they are trying to charge a restocking fee of 30%. When I told him that was unacceptable because no one bothered to call and tell me what was going on, he said its not about calling, its about a contract. That tells me that the customer mean nothing to this business.
Was greeted by Zainas let me tell you one thing, not throwing shade at anyone else that work there but hands down ask for her she the BEST EVER, never in my life have I had such a awesome costumer experience in any place Ive ever shop at cant put into words how happy I was to meet her. You guys ask for her she has the REAL DEAL ULTIMATE COSTUMER SERVICE down people could take a lesson or two from herTHANK YOU AGAIN Zainas👏👏👏
Good biutifol furniture Nice sales person
Nice inexpensive beds, living room suits
Thank you zainab! youre the best sales employee ive ever seen! im delfintly coming by next week and fill my whole house up with furniture!! and ASK for you!!! thanks again!!!
Zayn and Bradley are the best. The customer service I recieved was the best ever. They stayed and made sure I was happy before I left. I would recommend Big Al to anyone. The service and product is amazing. Thank you Zayn and Bradley!!!!
This place is a RIP off! Do not, I mean do not waste your hard earned money there. The furniture is way too high and on top of that it is not of good quality! Ive purchased a bunk bed and a table set from this place and both had broke within just a short time after purchase.
Awesome customer service My sales rep was ihmayyid and He worked with my budget to get me great quality furniture. I will come back for a bedroom set!
I like the furniture they have but i just found out that the accent cabinet i purchased is cheaper online, plus i was promised they will deliver today and nobody showed up, i dont like being lied to so i am going to cancel my order and shop online since i am saving 150$
Staff is courteous, but furniture is overpriced. Ashley pieces are more expensive here than they are at Ashleys.
The staff is very helpful. I purchased a bed set and got it in the same day , no waiting period.
The staff is excellent. They offer alternatives to people with bad credit. Very nice furniture
Absolutely the finest,hands down.if you are looking for furniture, look no further.Big Als is the place 5 🌟
Great staff and a warm and inviting atmosphere. The entire staff was kind and helpful.
Ok so I did shop around and this store offer furniture you can’t find anywhere else. I’ve talk to bill and Christina and they are AWESOME.LOVE THE FURNITURELOVE THE FURNITURELOVE THE FURNITURE
Thank you Zainab! awsome sel rep , will be coming back to buy more furniture
Great staff excellent customer service they’re willing to work with all credit types. Amazing rug selection!!!
They have the best Customer service the best prices an the furniture is Quality furniture been dealing with them for eleven years love them
Thank u zainab for the furniture , i love it, you did an amazing job helping me picking out the furniture, i need a master bedroom set for me and my husband, ill come back soon and ill ask for you .thanks -Dana
The young lady Zara sorry if I misspelled her names was great! I will return because of her!
Moderate prices. Subpar customer service and avoid the delivery service altogether. Unorganized, understaffed and unprofessional. Don’t waste your time and or money
Pretty reasonable with his prices some items are a bit to pricey other than that his sale representative Christina was very helpful
Big Als was good/Zena was patient and good service/Al is a good guy as wellThey all treated me nice and with Respect!
This place is High and I mean High on there furniture but they have nice looking things just get ready to pay an hefty price tag
I waited 2 weeks for my beds they never called me I called them every time.. you would’ve thought since I waited so long they would’ve put the beds up for me. Uhm no I had to put them up myself I do not recommend this company to anybody!!!!
Bar communication. Cant get calls back on update to my order. It took a trip in and a few calls to finally get a delivery date.
Friendly. Many different options. Everything I dreamed my furniture would look like. Lots of glam pieces!
Don’t pay for delivery. Just get a truck and put together the furniture yourself.
Very unique furniture. Dont do their credit/financing.
They have very nice furniture and the people are very helpful and polite
Very good customer service havent decided yet but the kindness of the staff will probably seal the deal
Very nice items a lil pricey but I would go back
Amazing selection, they treat you like family, and I really enjoyed my experience.
This has some best furniture you could find and very professional employees
I love this place. Great service.best furniture place in town!
Great quality furniture!! Very beautiful selections! AMAZING AMAZING AMAZING!!!!!! :-)
So dissapointed by furniture selection especially since they were overpriced
I love the furniture, but its not as organized as it should be.
I needed a loves eat that is much wider, l came in here and bought it at a fair price
I like it so far, this is my first time dealing with them, so I will check back later
Everyone in this store, from Big Al himself to Yolanda who helped me, was absolutely wonderful!
Attentive staff when you walk in. They greet and offer to assist you. Good selection.
Just great nice furniture and reasonable prices
Big Als have nice things in there in i would tell a family in friends about the furniture store
Terrible service . Walked out because I couldnt get any help.
Very nice and quality furniture, friendly service
Best customer service. Ask for Zainab!
Zainab’s awesome. Great customer service.
Unprofessional please save yourself and your family!
Good prices. Friendly family business.
Loved it
Nice furniture. No prices marked
I love all the furniture and everything 😀😀
Sales man was dismissed and the furniture was overpriced.
Excellent English speaking staff. Very friendly
The girls are nice and Big Al negotiates.
My best friend d took me..
Nice and friendly people and nice furniture!
Beautiful furniture. Great displays.
Good selection, prices and service.
Various options
A few nice things but kinda expensive
Not a great selection of furniture
Over priced junk. Horrible customer service
Drove by, but Im going back to check it out.
If dont have credit no worries
The Furniture looks Nice.
Great customer service.
Lots of stuff without prices.
Worst place to go
GREAT PLACE FOR QUALITY FURNITURE
Like my purchase
Know one to help you
Nice options
Nice pieced
Friendly service
Rude people
Professional
Just got my stuffs delivered and mounted.Excellent customer service. Thanks NAZ.
There is an indisputable elegance so I better not even tell you and discover for yourself what I say
Variety and style at a good price
Total reviews rating 3.9
109 Reviews for Big Als Furniture 2023:
Review №1
2022-07-19We have purchased almost all of our furniture from Big Al’s and I have had a great experience. With Al the stock ashes that other companies are dealing with, this has been the best place for me to find the furniture I want always delivered within the week. Prices are always fair in my opinion and I love the people… it’s my first stop when shopping for our home.
Review №2
2022-04-22This place has the most unique furniture I’ve seen. I’m not one to leave reviews but I keep getting compliments over and over from the furniture and decor I purchased from here. The quality is great and all my family and friends talk about is the furniture I get from here. GREAT CUSTOMER SERVICES AND GREAT FURNITURE. I know it’s been difficult getting furniture since covid but after 3 days my furniture was delivered and I love it. Thank you Eddie and zaina for helping me with all the great pieces in my home. I’ll be seeing you soon. KEEP IT UP
Review №3
2022-08-01What a pleasant experience... Ive been to a dozen furniture stores this weekend.. so when I say this the best experience I have had, I mean it!They greeted me upon arrival, swapped names... they didnt hawk on me the whole time and just waited for me to need them, it was fantastic... the lady zanna was helpful and kind... and had some neat music playing also
Review №4
2022-04-21Best furniture store in Georgia. I went to multiple furniture stores to find the best price on a particular bedroom set. Not only did they have it in stock but it was cheaper than all the other stores in the state. I’ll definitely be back for their living room sets as well
Review №5
2020-11-05I purposely went to this store to find out what they sell and I was amazed by the things I saw omg! They have all types of furniture you can think about, I took a few videos but it wont let me upload it here. Their things are expensive but they are unique and classic! I have been to different stores in Atlanta, I have never seen the type of decors I saw in this store anywhere. For question search my page on Instagram @glogeworld ❤
Review №6
2022-08-12TO Salvador Martinez making a disgusting comment, none of the sales rep lies to anyone, me as a customer, was told ,as soon as my furniture was delivered to call the finance company and have them set up the 3 month ,no interest,and thats exactly what i did, ,and Im more then 100% certain thats what they told you!!! So before you make anymore disgusting comments , get ur facts straight
Review №7
2022-04-21The best furniture store in town must see!!!!! Thank you Eddie. I went to nine different furniture stores and finally found the best price on my bedroom and dining room set. I’m bringing all my friends
Review №8
2022-04-21This is the store for you. Zaina was great and helped me find the best office furniture for me and a dinning set for my mother. Thank you
Review №9
2022-08-12They lie to you when they make you sign for credit and you end up paying what you bought as 4 times more expensive.
Review №10
2022-04-21OK this is the store I will go to for the rest of my life. I’m a person that likes to find the best deal on the best quality and this is the place to find a no haggling required