Kerbside pickup
Yes
Big Tex Trailer World - McDonough in Mcdonough
Categories
Location on the map
Mcdonough, Henry County, Georgia, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Phone: +1 678-855-8503
Site: https://www.bigtextrailerworld.c...
Site: https://www.bigtextrailerworld.c...
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:9AM–1PM
- Sunday:Closed
Big Tex Trailer World - McDonough in other cities:
Comments (199)
Scott was great super helpful and professional he made buying a trailer a breeze. The facility was super clean and this was a great experience !! Great job Scott and Cameron !!!
In a market where gooseneck trailers are hard to find and waiting lists are ridiculous, I called and Brandi was AMAZING from start to finish! Financing was easy. Customer service was impeccable and our trailer arrived before schedule- they even worked to upgrade us into a slightly larger trailer! Definitely will buy our next trailer here!
If you EVER need trailer repair around Atlanta area. Chris & his staff are fantastic. GREAT service. I lost a bearing on way to race in fla. They got me in fla in time to qualify. Never had service like this in my 47 yrs on the road..
Very good experience purchasing my new 14tl this morning. The sales staff were very friendly and even offered to send me pictures of the trailer yesterday when I called to check inventory. They made sure everything on the trailer was in perfect shape before I left. Thank y’all!
Came in and was greeted promptly. They helped me find the trailer that i needed and was able to have it available to pick-up the next day. Staff is friendly and knowledgeable about their products.
Super friendly service! We bought the exact new cargo trailer we wanted in just a matter of minutes. Our second trailer from this location and we willBe back.
From start to finish Brandi made the entire process smooth, easy and informative. She answered every question I had and helped me pick the right trailer!
These guys are great. My employee had a tire blow out. He limped it in and was taken care of ASAP!!!!
I am the owner of TK & Sons Plumbing and Septic and when our old trailer broke (not a Big Tex), we had to have something new, dependable and we needed it now! Upon arrival at Big Tex McDonough, Brandi met me at the door with great enthusiasm. I told her what I needed to haul our excavator. She showed me some models they had in stock, great inventory selection by the way. Without hesitation Brandi answered all of my questions about all the models she showed me. Her knowledge of the inventory and how it would apply to what we were hauling was absolutely impressive. Brandi put me on a Big Tex 14ET, finalized the sale and I was gone with our new trailer in less than an hour. We will be buying more equipment in the future and it will definitely be from Big Tex McDonough. I highly recommend Big Tex for all your trailering needs. Bravo Brandi!
Im starting my own business and finding a trailer was the last piece to the puzzle. I stopped by Big Tex to see if they could give me advice on which trailer would fit my needs. I spoke with Brandi and she gave me multiple options to choose from. She educated me on the CDL and non CDL requirements for trailers, she walked me around the yard to show me my different options and really helped me understand what I was looking at. I am happy with my selection. Thank you to the Mcdonough Team for helping get my business rolling.
Scott was a great help trying to get our loan approved, very smooth process compare to other companies, we left with two trailers that day, will be coming back for more. Customer service is great!!! 10/10!!!
Process was quick and easy. Sales team was very professional and pleasant to deal with. Thank you for staying open just a little long so we can get our trailer.
Excellent service!! Was actually greeted as I got out of my truck. Purchased and drove away with my new trailer in a very short time, highly recommended!!
Great service Brandi did a great job on explaining me step by step also was very attentive I just got my brand new trailer love it thank you so much for your patience and help.
I paid for a rental trailer through Big Tex for a month. We signed a rental agreement under the impression that the trailer has been well maintained and ready for use. Three days later the trailers hub came off of the tire and the trailer started smoking while en route to deliver a load. Upon professional diagnostic all of the tire hubs were all empty and dry which put my driver and others on the road in a very dangerous position. Upon contacting big Tex a man named Scott over the Savannah GA and McDonough GA locations contacted me and stated they will not be paying to repair the rented trailer. He then proceeded to send a tow truck taking the trailer after repairs had been made with another companies equipment on it and refused to give my money back. This man represents this company and hes beyond unethical and committed an illegal act. He stated that he is corporate and there is no one I can contact. This is a disservice and businesses should not be operated in this manor. Now they have another companies equipment illegally and are not releasing it because I refuse to pay for damages that my company did not do.
I want to redo my review, the boards on my trailor suck- I paid mostly with cash and didnt get any kind of discount because I had to use my bank card to pay the balance, and the manager of this place sux .
It was a pleasure doing business with Scott, he closed our transaction for purchasing a 22GN 35x5 trailer smoothly! We inquired about our trailer when business was closed on their website and Scott called us the next morning letting us know he just received the trailer we were looking for! Scott stayed after business hours to close our transaction, he is professional and knowledgeable of the products he sales! My husband and I highly recommend Scott for all your trailer needs! Thank you Scott!
The trailer that I wanted was not available locally so I had to look for it online. Big Tex Trailer Worlds website was pretty EZ to navigate. I found the trailer I was looking for over 3 hours away in McDonough. Purchased over the phone. Brandi answered all my questions and helped me through the process and did offer delivery. Figured I would save a few $ so I drove up to store to pick up trailer and finish paperwork. They were fast! By the time I finished the paperwork the trailer was connected to the truck. I walked to the truck - they help me with all of the safety check - showed me all of the extra features that the trailer had. I was in and out in less that thirty minutes. Awesome!(Looking at gas and drive time - If I had to do it again I would have them deliver it.)
Scott is awesome. I great person to talk to seems to really care
Scott is amazing. I came in with a bunch of bearings having no clue any of the info he needed. He took the time to match them all up with a smile on his face. Great conversation while he was doing it to.
Great experience from start to finish. Thank you Big Tex McDonough helping me find the trailer that I needed !
I bought a 14 OT. The guys at THIS Big Tex Dealer are a dream to work with! Scott is the man! He took care of everything I asked him to do. Very honest and transparent. Will NEVER buy another trailer from anyone else THANK YOU SCOTT!!
Great service received from the Big Tex family. My company purchased a 14GN from Scott Hall, who is extremely knowledgeable and helpful. To be a new logistics company, Scott provided myself and my partners with information that we didn’t even think about prior to visiting his location. Would definitely recommend to others and will definitely return to purchase more trailers for our growing fleet.
General Manager Scott was purely the best to work with. He is a true professional and understands customer service compared to that of a CEO of a Fortune 500 company. Also Chad in service is one of the most customer friendly, serving, knowledgeable workers I have met. If every business had employees like these commerce would be much more efficient. They truly deserve the best compensation!
Big Tex trailers in Mcdounough had a good selection of trailers ready to go. We had a lot of questions, and they were very knowledgeable and helpful. The general manager, Scott was Fantastic. He was open, honest, and very helpful and easy to do business with. Thanks.
Wonderful place to do business. Scott took the time to listen to my issues. He seemed to generally care and offer solutions I have not thought about.
Recently purchased a trailer from Big Tex - McDonough and I was very thankful to have come to this location. I was helped by Scott and being a new entry into the trucking industry he was very informative and answered all questions we had. He provided information that he knew we would need to know even though we didnt ask. Very proactive and knowledgable. Also the financing process was very quick and easy. Definitely would recommend to others.
Scott was very friendly. Didnt have in stock what I needed, got from marietta location instead, but Scott was great
Michelle has been trying to locate a trailer for me for a couple months now. She finally found the one I needed. She was very helpful and stayed in contact with me through the whole process. I will be a return customer. Thanks big tex!
I was so greatfull for such a overwhelming good service. Let me start off by saying Scott was patient,understanding and curious person Ive come across in a while while Brandy was super helpful,knowledgeable .she took her time to explain all i need to know about the trailer and helped me more than expected even though I showed up at the closing time.she the got Jordan to help me out and he was more than your average worker ,he went above and beyond to make sure all the was well and notice a small peice was missing and he then passionately went and got one from the back to make sure the trailer was 100 so that makes me feel so good buying from big tex.These guys and ladies are not just working for a paycheck,you can tell that they love and enjoy what they do and for that I am greatfull and as a business you should be as well having them represent the company. THANK YOU SO VERY MUCH.SCOTTBRANDYJORDAN.LIKE WE SAY WHERE I AM FROM .ONE LOVE ONE FAMILY.
Came in and bought a 22GN. Scott was very informative and he really put forth an effort to make me feel comfortable about my purchase. He was not pushy at all like most salesmen. I really appreciate his professonalism. I will definitely recommend this place and Scott as your salesman.
I bought a trailer from Scott today and he really took care of me! Gave me all the information I was looking for and even rookies the time to make sure I was hooked up properly before I got on the road. I will definitely be buying from him again!
Bought a new 70TV 16ft trailer from Big Tex, Scott, the manager was awesome! He had this shipped in from Oklahoma and everything went smoothly! This is my second purchase from Big Tex and I DEFINITELY recommend!!
Scott and his whole team were great. Very professional he did everything he told me he was going to do it was a great experience I will be buying another trailer from him once I get my CDL’s
Brett was great in assisting me in buying a new trailer. Spoke to him two weeks before today and he still gave me the great customer service with a great deal on a trailer. Will definitely come to buy another trailer real soon.
Great customer service! Very happy with my purchace! Thanks Brandi!
I bought a trailer there 8 months ago still happy with it the manager sold it to me after hours great service
Great service got what i need in and out thank you big tex.
Awesome service and friendly staff. I went in to get a trailer and was amazed by the efficiency and quality of service. Scott did a great job explaining things to me and keeping me informed with their equipment and sales process. I will be returning again for my next trailer.
Top notch service provided by Brandi. She touched bases off a online inquiry with a quick response. Very professional service. I was in and out leaving with my new 35SA-14BK4RG. REPEAT customer thanks to Brandi.
Took my 40 gooseneck trailer in for service; hubs repacked, brakes, etc. The guys noticed additional items were needed and took of me really well. The mgr Scott was very helpful. The service was outstanding went above and beyond. Would def use this location again.
I brought my trailer in for routine service. Jordon and Scott are great to work with. Scott explained the work I needed to get done and Jordon is one hell of a service tech.
Scott Hall was fantastic, professional, and patient with full attention to detail. We purchased a 6x12 covered cargo trailer for our Trail Life USA / Salem Baptist Church group. Great price, great service, and a professional environment. We will definitely recommend Big Tex Trailer World to friends and family.
Scott made me a heck of a deal on a really nice heavy built trailer. The whole process took about 20 minutes. Very fast, very thorough, great people to work with!
Needed a few parts for my travel trailer. Called to confirm what they had in stock. Helped me over the phone, no problem. Came to the store to pick up and Scott had everything already pulled waiting for me to go. Great customer service!
Had a great experience there Jacob waited extra hours just so i can get my trailer got me set up quick great service 5 starts
Scott hall ... sales person he is a very professional salesman in a very good way he handled everything very smooth very pleasant person to work with.Ps . I bought a ready and trailer two years ago now I bought another one i’m always going back there .Scott hall is the man
Scott and Brett handled everything quickly and efficiently! They were super nice and answered all of our questions! Needless to say we were in and out with a trailer in less then 30 min. We will definitely be returning!
Big Tex was great, sales rep was knowledgeable on trailers and was very personable. Made for a nice buying experience.
Ask for Angela Hill!! Best Salesperson ever!! Smooth transaction, quick & easy experience!
Went in on Saturday and told the lady what I was looking for she pointed me in the right direction and I left with the trailer...not sure what their names were but the only lady and only gentleman that was there were excellent very friendly and professional ill def do business with them again...thanks for a good experience to the 2 that was working on 12-18-21
Just bought a trailer here, the easiest and friendliest experience I ever had. Thanks so much Scott for helping me out.
Scott was great and very professional. Great conversation while he verified my info so that I could pick up my trailer. Looking forward to doing business again!!
Scott really knows how to take care of his customers. Took the time to answer all my questions even though I told him I’m not purchasing for at least 2 months.
At first I was calling every Big Tex dealer within a 200 mile radius and seemed like no one wanted to help me find what I was looking for. Got in touch with trailer world in Mcdonough Ga and Mr. Scott Hall was more than happy to help me search for said trailer. Very respectable and trusty people in McDonough, highly recommended!!
Michelle was very knowledgeable and helped us find exactly what we needed. We will definitely use Big Tex McDonough again. Great experience!!
Called in on Saturday and got no answer. Then the unthinkable happen. I got called back. Spoke to a nice man named Scott. He answered all my questions!!!
Tom in the service department was awesome. We have a older unconventional trailer that was hard to find parts for. Tom spent a great deal of time and effort in improving and bringing it up to speed. He and his department went above and beyond to make sure we were well taken care of. We would not hesitate to recommend their service department to anyone for trailer service or needs. Thank you for great service and a positive attitude throughout the process.
Scott did a great job getting me back on the road!!!!
What a amazing place. I came in having no clue what I needed for my trailer. I had went to another trailer place and they would not give me the time of day. Scott took the time to look over my trailer with me and get me the correct lights.
Scott was very patient with me making my first purchase on a dump trailer. He made the process very easy and I definitely recommend anyone who is in the market for a trailer to come check them out!!
I can’t thank big Tex enough I traveled from Sc to pick my trailer up. They were super nice and super easy to work with. I will work with them again.
I wanted just the right trailer. I had a very specific use in mind, but where to go to get it was the daunting question. Now that its all over I can give a great big recommendation to Big Tex Trailer in McDonough. I dealt with Alan and he was fantastic in every way. I shopped several places in my local area, I found him to be the most knowledgeable. He spent many years working in South Georgia where they make the trailers so he knows them inside and out and was able to direct me in getting the right balance between price and quality.This is Memorial Day weekend. The trailer was supposed to have been delivered Thursday, but something happened and the delivery didnt happen. I told him I had to have it for this weekend and he worked all day to find another driver to deliver it. I guess all the drivers were ready to call it quits for the weekend so he got in his own truck after working all day Friday, drove to South Georgia, and brought it up himself to make sure he followed through on his commitment. Thats old fashioned service for ya now, and it cant be beat. Thanks Alan!!!
Brandi was a big help on getting me a dump trailer did a great job!
Great time working with Scott, made the buying process easy. Hell even the guys working on the Lot were super helpful!!!... ill def be working with this location moving forward.
Just wanted to say that Michelle was 100% helpful to me from the first telephone call I made to the follow-up on the documents and paperwork. I drove 3 hours from North Carolina to do business with them. Alan did a great job of getting my Aluma TK-1 trailer road-worthy and ready to roll off the lot. After I left the lot with my trailer, I had some issues, not their fault in the least, that both Michelle and Alan helped me resolve very quickly and timely. The folks were truthful and straightforward with me. They totally honored their advertised, internet asking prices. It was a 100% positive experience. I owe a big Thank you to them both! Slim from N. C.
I was in need of a trailer to meet a deadline that was going to be impossible. The staff was very busy on a Saturday, but made every effort to get me the trailer I needed, and it was a rental, not a purchase. Jacob helped me tremendously and Chris was great too. We signed the paperwork 5 minutes after they closed and they were all smiles. That is what customer service is all about, the customer. I couldnt be happier and will definitely be back the next time I need a trailer other than the two I already own. Great job guys!
If you’re considering doing business with Big Tex in McDonough, consider my experience as a warning to stay far far away!Early December I walk in (about 30 min to closing) and meet Angela Hill. Very nice at first, but she was on her way out as I was allowed to look around the lot. Got her card from a gentlemen inside and gave a call the following day with a few questions about customizing a trailer. She promised me to forward my questions to the manufacturer and would give me a call the next day. 2 days go by I forced to call back myself. Another male answers and says she left early for the day... he wrote down my questions and promised to call me back with the info.Another 2 days go by and not any type of correspondence from Big Tex. So I call again. It’s Angela. After a series of apologies and excuses she finally tells me to email her the questions to forward to the manufacturer for a quote. To my surprise I get the quote back within a few hours. However it’s not broken down or itemized so it would be impossible to price out each option and decided what I wanted to come from the manufacturer or what would be more cost effective to do myself. I call Angela back and ask for a detailed quote ASAP so that we could order this trailer and I’d get it in the 4-6 week window.An entire month goes by I receive no email no phone calls. Today I call and it seems as if she has totally forgot about me. Asking me the same basic questions about the trailer I was looking for AFTER giving her my email and seeing the correspondence we’ve had a month ago. Huge and complete waste of time dealing with her.I ask to speak with the manager I give him a run down of my experience and inform him why I’ve chosen to not do buisness with Big Tex. To which he replied ‘well alright’.Based on my experience it’s very clear to me the companies employees do not really care about its potential customers. How do you think they’ll treat you once you buy from them?! Based on many bad reviews here many people echo the same thing - Big Tex in Mcdounogh has HORRIBLE customer service!
Great staff, buying process was quick and easy. Brandi did a great job ! Will be back in a few months to purchase a second trailer .
Scott was a very patient, kind individual. He got us the exact trailer we wanted at a great deal. My favorite trailer dealer so far, thank you Scott
Allan and his staff did a great job getting me in and out with what I needed. Ive been to a few different Big Tex stores and this one gave me the best experience. Great people and a pretty good price for the quality of the trailer.
I normally do not leave reviews, but in this case I felt it was well deserved.. I’m a local business owner and had an axle break of one of my trailers..I had never been to this location.. When I arrived I was told to speak with Tom in service..I approached Tom, who was clearly extremely busy .. Tom asked how he could help? I explained my problem and that I was unable to find axle..Tom stopped what he was doing came over and helped me measure my trailer, showed me the correct way to measure a replacement axle.Took the time to point out a few other issues of wear and tear on the trailer and advised how best those could be repaired...When the axle I needed was not in stock he got on his phone and researched the quickest possible way for me to get the axle I needed...Thanks again Tom ...I’ll definitely return for and future repairs...
I went into this establishment today October 18,2017, to purchase a trailer. I picked out the trailer I was interested in and went inside the office. When I walked into the office with my child. I was not greeted. I approached a gentleman sitting in an office. But he was too busy texting to assist me with my purchase. Their prices are great, but the customer service is incredibly lacking. I will be taking my business to someone that wants to earn it.
Ive been to the place 3 times now. Once to purchase a new car hauler an the other 2 times were to get some work on a trailer I already had. The car hauler has shorted wiring within a month of ownership an the trailer I had work on was the poorest quality of work Ive ever seen. It was taken in originally for the gate to be repaired an was quoted 100$ for the work an two weeks later when they called an said it was done I was informed that my bill was now 340$ in which I was never previously informed of. Went to pick the trailer up an the work done was appalling. Welds barely penetrating the metal. Bare metal unpainted where they forgot to cover it. The metal they used to reinforce the gate was completely rusted and unpainted. Very displeased with my experience. Will not return or recomend to anyone.
Scott took very good care of me, customer service was great. Very satisfied with service, and my new trailer.
Very good pricing. Thousands less than other vendors of the same trailers. They do not charge sales tax for out-of-state purchasers. However, they got my order wrong twice. Finally accepted the trailer even though it was not what I ordered. Takes up to 6 weeks to custom order trailers at peak season. Give it plenty of time and have them check the configuration before you pick it up. If you can, order far enough in advance to correct any mistakes the manufacturer makes on your order
Customer service is non existing! While I understand you can view their inventory without assistance, however they should have a big sign that state this. Once we looked over the inventory we found a trailer we were interested in purchasing. We had to look for someone for 15mins. Once we found the lady, she was with another customer, but there was no greeting saying well be right with you nothing! Once she finally got to us, no enthusiasm what so ever! Im big on customer service! I wouldnt spend a dime there on that alone!
Always nice when the former manager, James Parish likes his own business. Of course that review was done when he was still working here. Nothing against him. Just good to know when the company tries to stack the deck.
Terrible experience at big Tex McDonough, GA. They are not honest at all. Tom told me it was $200 flat rate to put a 7,000 lb axle on my trailer. When I asked what the other $131 was for I was told because I didnt have an appointment. Shop hourly rate is $85 an hour. When they typed up the bill it was for 3.9 hours of work. It took 1. 5 hours to repair the trailer which is why they charge a flat rate. When I spoke to Allen that runs this location he told me they worked on the trailer from 10am-1pm. That was a lie on time but either way that still isnt 3.9 hours. They charged me $664 for the axle with no springs. At the big text dealer I use for sales and service in TN the cost of the axle is $575 with springs. This place is an embarrassment to the Big Tex name. I bought 2 brand new trailers from big Tex but I can honestly say I wouldnt recommend this location to anyone. I believe my first post was removed. I also just received a phone call and message from Allen on 4/25/17 asking me to remove my public post. They deleted my fb review so Im reviewing here for people to know the truth about how dishonest this business is. Update on 4/27/17 they wont admit to being wrong or dishonest yet they are supposed to refund part of my money for overpayment.
Great knowledge of there products and wonderful people!!
If there is anyone who knows trailers, it is Alan Gamble! He sold me a trailer in 2014 that I am still happy with from another dealer he was working for at that time. The next trailer I buy will be from Alan too. The best HR decision Big Tex made was to hire Alan Gamble! Just like the strong trailers Big Tex builds, Alan is a keeper.
Got me back on the road quicker than they estimated me for a wheel bearing nice selection of parts and trailers
Dont buy a Big Tex trailer unless you want to buy a bad product. Horrible customer service.Still waiting on my trailer to be repaired while it was still under warranty. Going on three weeks now even though I was told two days.Contact me before purchasing, I wish I had purchased a Hooper now.Kevin LivingstonLivingston Landscaping
I came in to get help finding my Vin number on my boat trailer. Scott went and climbed underneath the trailer and located it for me. I didn’t buy anything and he still did that for this old man.
The Only place in Atlanta to buy a trailer !!! went to a couple of other dealers first, and the product was way to high & quality was way too low,.. A buddy told me to go to Big Tex, but I thought they were probably a little bit out of my price range, I was wrong !!!, really good prices , they even fixed the lights on my truck , when the trailer lights did not work, it was no fault of the trailer , had some wiring issues with my truck, they fixed it at no charge, can’t believe they have any bad reviews, ?? Just goes to prove you can’t make everyone happy,.. defiantly a great experience ,.. Thanks James
Thanks to Scott Hall for a quick and easy transaction on my new dump trailer! They have a huge selection and Scott took care of me!
I’m starting to think this place is either poorly ran or they don’t like certain customers. A while back I went in to purchase a new enclosed trailer and the customer service was so poor that I drove all the way to Marietta to buy one. I decided to give the Mcdonough another shot of earning my business by repairing my trailer again they failed. My trailer sat there for over 2 weeks without anything been done plus no one returned my phone calls.. I picked up my trailer today .. Don’t go there the customer service in Marietta is worth the 1:00 drive. I wanted to bring this to the attention of management so I called and I could tell by the guy’s tone he couldn’t care less.. I’m in the market for a larger trailer which I will buy from another dealer.
Bought a trailer here at a very fair price years ago. Theyve been consistently dependable with parts and service since as well.
Called them and told them exactly what I needed, a gray spare wheel and tire for a tandem dual axle goose neck, they said yes we have it in stock. Once I get there (more than 60 miles away), nope we dont have that one and it should be on the truck coming on Tuesday. I needed it now, so I asked if the Marietta store might have it? They say oh yeah Im sure they have it, well I call the Marietta store and nope, they dont have it either only the black rim and after I quiz them even more, it turns out that none of the stores in Georgai can get them in gray right now only the black ones that come on the new trailers. Pitiful customer service.
Brandy was awesome came in got me exactly what I needed no hassle love the business will be back very soon to get that enclosed trailer!
I came in when they were super busy. Manager dropped what he was doing and took my order and cashed me out. No huffing and puffing, no that aint my job sort of thing.I really appreciate how they take care of customers!
Thanks to Scott, great service and patient I was short on time and Scott got my paperwork done fast and quickly. Thanks again Scott from HTS Inc.
I recall my boyfriend telling me this story on one of our first few dates and I laughed so hard that I knew I had to share it.He was moving yard equipment from his house to his best friends. However, there was too much to put in his truck, and he didnt want to make multiple trips. So he borrowed a trailer from his best friends brother. Something went wrong though. The trailer disconnected when he was driving. It wasnt the companys fault, though. It was his own--he didnt attach it correctly. Anyway, the trailer went off to the side of the road and he didnt notice. Many minutes later, he finally noticed and turned back around. When he inspected the trailer with the yard equipment on the shoulder of the street, none of the equipment was hurt. The trailer, however, had many small dents (from hitting signs & poles)--and a large dent. He freaked out and knew he didnt want to tell his best friends brother that he wrecked the trailer. He located the nearest Big Tex trailer-store, which was this one. He reattached the trailer--triple checking it was on right this time--and slowly drove to the store. There, he was met with an old man who was apparently the assistant manager or something (I cant remember that detail). The man just laughed when my boyfriend told him what happened and how he didnt want to tell his best friend or his brother. However, the man understood (as he had gone through something similar) and gave him a large discount on a new trailer.
Thank you Scott Hall for being so honest and fixing our trailer the way you did. We appreciate you and we will back! Telling our friends and family to use you too.
Scott was a great help at McDonough Big Tex. He explained everything thoroughly, it was a great experience. Thank you
Everyone I dealt with was outstanding in each and every aspect I will recommend all my family and friends to Big Tex thank you very much I appreciate each and everyone of you thanks again
Brandi took the time to understand what I needed. She showed me several options and found the perfect trailer. Thanks.
Scott is absolutely amazing! His team took care of me throughout the entire process.
Very friendly staff and very large selection of trailers. Paperwork was fast and I was on my way in no time. Pleasure to do business with!
Scott was a great to deal with on my trailer purchase. Will definitely purchase my next trailer from Big Tex McDonough.
Just got a 14ft trailer from Big Tex in McDonough. Brandi was very helpful and a pleasure to work with.Owen
Great experience. Fast and easy need any trailer go to Big Tex in McDonough. Ask for Scott Hall
The truck brakes was bad I told the assistant Manager she sad I was lying I have over 30 years driving professional .If I tell you the breaks needs to be service .I think I know what Im talking about hopefully someone dont get killed
Guys was great answered all the questions and helped me pick the right trailer for what I needed.. great people i wouldnt recommend getting a trailer anywhere else besides BIG TEX IN MCDONOUGH GA...
Excellent service and great prices
Brandi and Scott were great! This was the second trailer I bought in two years.,,
Excellent service got me in and out. Big Tex McDonough is the best. Scott is great
I have been to the Big Tex store several times looking for a small trailer to pull. I have received excellent customer service every time! I will return to purchase from them!
Customer service is garbage, I have been calling to get parts for two days all I get is a shoretell voicemail! Now Im headed to purchase a new trailer from a better company than big tex and I plan on selling all of my big tex trailers!
After doing some research I found the trailer I needed at Big Tex McDonough. Definitely a great buying experience. I will be back.
Lost our retaining pin for our trailer hitch. They had just what we needed.
Great staff! Very knowledgeable. Will purchase from them again
Great service Jacob the Spanish guy has excellent peoples skill and knows his job and equipment well and he goes above and beyond to make sure that youre satisfied i wish i had people like him working for me
Scott definitely made my Christmas, thanks again for the outstanding service.
Sçott was awesome. Great customer service. Very detailed and to top it off... the price was excellent.
Brandi was very helpful in the purchase of my closed in trailer
I was at Big Tex on business but the staff was super nice and attentive.
Excellent customer service great people great job. GM Scott Hall well done!
I would give them negative points if I could was going up there to purchase with cash money asked a question about getting ac unit on trailer and mechanic said he charge me double cause my Auburn T-shirt mind u my dad played football for Auburn and just passed away from esophageal cancer
Awesome service, was approved in mins. Great start for my new business. Very comfortable
Came in with a service problem. Jordan looked at my trailer and diagnosed what was wrong. Scott and Jordan jumped right on it and got it fixed.
Scott did an amazing job!!!!!
Scott did an amazing job with helping us get the trailer we needed quick and simple!
Scott was very awesome and he great with his assistant.
Big Tex of McDonough had the gooseneck coupler lock I needed right then! Awesome service!! Thanks!!
Scott was awesome in helping me select the perfect trailer for my needs.
I drove 4 hour to do business with this company great company answers all your questions wold recommend them to everyone lookin for a trailer!!!
Scott was very helpful in finding the trailer I needed. And made the process fast and easy.
Brandi did a great job finding me the dump trailed I needed !
Mr Scott did a great job need more people like him great service!!!!
Scott was very helpful and professional and did a great job.
Great value and awesome customer service! Highly recommend!!
The guys were the best their customer service Was definitely a 5 star
Excellent service. Brandi found me the perfect trailer.
A +++Deal with Brett he is a real nice guy and knows his stuff!
Scott did a great job. He went beyond expectations!!
Scott did a great job. He took care of me
Great place to do business. Lots of options and informative with no pressure. Definitely recommend,
Keep up the good work Scott. Excellent customer service.
Scott Is the best to work with .....Very Professional and easy to work withWill recommend
This was a phone call which was answered quickly and the sales person was very knowledgeable of his stock.
This place is a scam you get quoted one price on a trailer repairs when there done 6 months later yes that long on a 2 day job the price will be 30xs of what they quoted, i will never do anymore business with this scam operation.
Great service. Got me the bearings I needed!!
Had a few equipment issues but they were Fair in the rental from a customer service perspective and that makes all the difference.
Prices seem high on parts but does have the convenience of on hand pick up
Got a great deal on a covered trailer.Thanks Scott
Really Really Impressed very neat yard, all trailers are priced,.. Very pleasant experience,.. thanks so much
Unfortunately only a 2 star the trailers are well builded but the taking care of the customer isnt there.
Scott did a wonderful job
Came in to ask questions about a trailer. The guys answered all of them and where very patient.
Brandy was so helpful! A+++
They had the parts i needed at a fair price!
Scott did a great job..
Unhelpful staff, find your trailer and trailer supplies elsewhere.
Customer service is terrible, cant ever find anyone on the lot that can answer a question and for anyone who rated over 1 star obviously didnt come with me the 20 times Ive been there
Awesome! Super friendly and helpful!
Fair dealing good products Angela is great
Scott and his team are awesome!!!
Great service! In and out in no time.
Tom Richards stepped up and got my broken bearing fixed on my camper.
Scott did a good job
Says open on Saturdays till 1:00... drove here not open.....
Great business people... Thanks..
Quick and easy buy! Solid trailers!
Friendly, helpful, excellent customer service and very professional
Great service from Scott and Michelle!!!
Fast and fantastic great price and James was awesome
Scott did a great job
Didnt buy anything a little bit expensive
Great place to do business!!!!
Great place to buy a trailer. Friendly people working.
Great people and great service
Scott was great thank you
Lots of different options of trailer to choose from big and small
Great advance . James is very knowledgeable .
In and out super fast transaction!
Good selection of aluminum trailers.
You can never speak to anyone in parts
Good product and friendly people
Very helpful, honest, and knowledgeable
Awesome people, and some quality trailers
Scott is awesome!
Scott is awesome
Simple ,fast and lots of selections
Big Tex , all that you need to say
Friendly, inexpensive, large selection
Its okay
Never no customer help.
Excellent service
Total reviews rating 4.5
199 Reviews for Big Tex Trailer World - McDonough 2023:
Review №1
2022-03-11So far, so good! It was a wonderful experience financing my first dump trailer. The staff was courteous, pleasant, and very helpful with answering questions. They made me feel at home and allowed me to drive off with a brand new 7x12 BWise dump trailer. Thanks Big Tex and thank you Brandi and Scott!!!
Review №2
2022-08-07We Had a great experience here! We found just what we needed and are so happy with our new trailer. Scott was so helpful, knowledgeable, and professional. He made the process easy for us & got us a great deal on our trailer. Thanks guys, we’ll be seeing you again when we need an upgrade.
Review №3
2022-02-15I usually don’t leave reviews but felt this was needed. I came in just pricing and dreaming. I was greeted by Scott who indulged me with pricing and information. Even after telling him I wouldn’t be buying today he continued to give me his undivided attention. This type of old school service is what is missing in most businesses today. I was not just a number I was a person. Thanks for making me feel at home with conversation and a half way decent cup of coffee!!
Review №4
2022-07-26Big shout out to Scott and Brandi! Had a great experience with both of them on buying my utility trailer. Great price and even better customer experience. Totally recommend these folks and will be coming back to them when needed! Thank you again.
Review №5
2022-07-12Brandi was very helpful. I came in with a budget and she made sure she found me something within my margins. She was very professional, engaging and showed effort to not let me leave without what I needed!
Review №6
2022-06-23Great customer service. Got in and out with a new trailer in no time. They keep a huge selection in stock. Everywhere else had very few trailers in stock and said 2-3months for one to come in. Really like the Rice trailers. I’ll be back here.Thank you
Review №7
2022-04-24Scott is unprofessional and they Have a horrible service departmentI won’t be emailing you and explaining…this is a review on your business and its practices. Therefore it’s transparent.My 14gn running lights weren’t working, One of the runningboards was broken down the middle, and The bolt that holds the pivot bar on mega ramps was broke off.After $400 and nearly 4 weeks in the shop I came to pick up my trailer and my jaw dropped when the manager Scott told “ we plugged up the lights they worked. It must be your truck”Turns out it was a exposed wire that kept blowing fuse. Its laughable you can claim you inspected and tested the lights.They did fix the bolt , it broke again within days. Not the fault of the service department but this sheds light to the quality of your trailers.They did not fix boardThey did not fix lightsOut of operation for nearly 4 weeksI still had to pay labor (bolt or how many times you move my trailer around the yard before getting around to fix it?)it took big Tex nearly 4 weeks to fix a bolt!My decision to purchase a big tex trailer and to trust their employees and the “warranty’s” they offer has been an overall negative experience. If you’re in the market for a trailer there’s plenty of other options. I wish I could return mine
Review №8
2022-05-06Scott Hall at Big Tex in Mcdonough Ga is an outstanding guy. He is very efficient and keeps his word. I work with synergy equipment rentals and all of our purchases moving foward will be with Scott.
Review №9
2022-07-18Brandi did an excellent job, I would highly recommend this dealer . Very personable, attentive, helpful, and knowledgeable. Nice change of pace these days .
Review №10
2022-07-23Scott, the General Manager at McDonough location made buying a trailer a breeze! Thanks for the great customer service! Definitely will be back!!