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Phone: +1 770-998-9177
Site: http://www.bobsroswellvacuum.com/
Opening hours
  • Monday:Closed
  • Tuesday:11AM–6PM
  • Wednesday:11AM–6PM
  • Thursday:11AM–6PM
  • Friday:11AM–6PM
  • Saturday:11AM–6PM
  • Sunday:Closed
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Total reviews rating 4.4

32 Reviews for Bobs Roswell Vacuum 2023:

Review №1

2022-03-01

We brought our steam cleaner in for repair November. We had to pay labor for the repair, but the part was under warranty. Thats totally OK. But Bobs did not fix the issue, so we brought back in December. It is now March 1st, and they have not fixed the machine. Customer Service is a ZERO.

Review №2

2022-01-29

Spectacular staff and great communication. Brought in my vacuum to get my handle replaced and found out they could facilitate the warranty through Bissell for me. 1 week later, and zero cost to me I picked up my vacuum with the same great customer service. Definitely a business that needs some applause. Thank you Bob’s Roswell Vacuum.

Review №3

2019-08-19

We had a wonderful experience purchasing a new Miele recently. Ellen spent a lot of time explaining and demonstrating differences between the models. She tried several times to make sure I was aware that the less expensive options had all of the important features of the more expensive ones. She is honest and took the time to really listen to our needs.Drew called me to give me updates on shipping and let me know when I could expect the vacuum to come in. Yes, it took longer than 2 days and yes, it was so worth the wait! This is a small business with exemplary customer service. I read the bad reviews. Its unfortunate that we have become so accustomed to 2 day shipping and that we no longer recognize the value in having a local real life person to go to for help.I havent even compared the prices of filters and bags between Bobs and Amazon, but intend to purchase all those things directly from the store. Hopefully others will continue to do so as well and our community can help keep these wonderful small businesses afloat. Love the Miele so much; Thank you so much Ellen and Drew!

Review №4

2021-03-05

Visited the shop to purchase a new vacuum. We knew exactly what we wanted, so Ellen didnt need to sell us on it. But, she still took the time to educate us on the machines features and provide guidance on maintaining it, which we really appreciated.

Review №5

2014-12-23

Ive had my vacuum repaired here twice. They are always fair, quick and helpful. My vacuum was a nice Hoover Wind Tunnel, higher end when purchased, but it has a rough life, with 2 kids and numerous pets. Theyve helped extend its life by 2 years and counting so far. The prices are much more reasonable than having to purchase a new, lesser quality vacuum. The gentleman I worked with the first repair gave me lots of tips for saving money and to help extend the life of the parts. I highly recommend them.

Review №6

2020-02-27

Ellen and Phillip are great!Ellen put a belt on for me, got it home and other things happened. Sent an email, Ellen called and asked me to bring it back in. A different belt had fallen off, a screw was out and a lever had fallen off. Ellen fixed the issues as soon as I brought it in and apologized. Have taken my Hoover there for years! Great place!Phillip was very kind and helpful, carrying my vacuum to and from the car.

Review №7

2019-11-05

Had issue with my vacuum . The guy fixed it in 5 mins saved me from having to get a new one.He has a funny sign that says , Just because I fixed you vacuum in 5 minutes doesnt mean I didnt EARN what I charge it just proves I been doing this for a while .He says people complain he charges too much for quick fixes but if he didnt fix it you would be buying a WHOLE new vacuum cleaner so fair exchange

Review №8

2018-08-07

Ive brought my vacuum in twice now for help, and have been so impressed with these guys. They are knowledgeable, fast, friendly, and reasonably priced. They even take the time to explain what theyre doing and educate their customers. They clearly care about their industry and take pride in their work.

Review №9

2018-05-14

Love these people!! They normally can repair your vacuum right on the spot while you wait. Very reasonably priced and have extensive knowledge of all vacuum makes. I own a cleaning business, and these guys keep me in business!

Review №10

2019-05-08

Drew is AMAZING!!! I dont even know where to begin, so here goes. First let me tell you that my wife owns her own housekeeping business and has invested in 3 canister vacuums that each cost around $1300. With that said I was looking for a location to fix one of them because the power switch stopped working. I decided to come in and see if they could help. Well, Drew did more than just replace the faulty part. He was very patient in taking the time to educate me on the specific brand. What we could do to maintain these going for another 15 plus years. Keep in mind that these vacuums are being used 3 to 5 times a day. I was very surprised as to how much knowledge he had about this brand. But it was his words that showed it to me, it was his actions. As we were talking he identified the problem, took it apart and replaced it and put it back together in less than 20 minutes. Now please Im not saying that every issue will get solved like this. But the fact that this young man was able to get us back on the road that quickly says alot. Unfortunately in Atlanta their is only one location that services our brands of vacuums and tbh I was dreading the drive all the way up their. So finding this location for us is like finding a needle in a haystack. Another thing that impressed me was that Drew did not try to sell me a vacuum. I asked plenty of questions about the brand he carries but not a single time did he try to sell me one. Thats also another thing that says alot about his character. Lastly the price. He was very reasonably priced for the job our canister needed. So not only did I save a trip but I found a knowledgeable man that could fix our vacuums at a fair price. I highly recommend this place, you might be surprised as I was. Thank you Drew, you have not seen the last of us 😊