Waffle House in Lilburn
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Lilburn, Gwinnett County, Georgia, US
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Site: https://locations.wafflehouse.co...
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
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This is usually my preferred location but the last time I came was horribly unprofessional all because of the manager Blake. I witnessed this manager berating this poor waitress all because he misheard the order and they didnt have enough burgers for the order. He embarrassed this woman in front of the restaurant, told me flat out I couldnt even sub one of the burgers he didnt have for a waffle, and the food came out disgusting. Thanks to Blake. He singlehandedly made the whole experience horrible and didnt even care. Not coming back until the management changes.
Less than the standard waffle house. Usually waffle house has a certain charm to it. But this one did not. The two staff members there looked upset we even came in despite the place having no one else there. No friendly greeting, no menu given, and the waitress was upset when i asked for one. I felt like i was a bad person for coming in. Try another waffle house elsewhere
Needs to go back to dine in instead of to go orders. Girl (rude) got my entire order wrong & rolled her eyes at me when I corrected her on the coffee size I already paid & tipped for. Ordered a BLT sandwich, but got an egg, bacon & cheese sandwich. Too tired to care & ate it anyway, so 3 stars only because the guy did fix a pretty amazing egg sandwich.
I love this place great food and great service. They do tend to get busy expect delays and wrong orders, short staff and confusion. I doubt this Waffle House will take over the phone orders. I over hurd that they should not take over the phone orders. There was a lot of confusion. Double check your order when busy. Today wasnt my best experience I order by phone two Allstar meals. Had missing hash browns when I order double. I did get the hash browns in the counter and when I got home I had missing bacon with both orders. Overall food is great tasty.
One of our favorite places to eat at, especially in the morning. Since we cant get country ham in California, we always go to waffle house in Georgia, when we visit. We left Georgia over 5 years ago, so when we visit Waffle House is the place we hit first thing in the morning. Great service and food. Prices are very reasonable, if order isnt right just say it. Youll be a happy camper when leaving. They are super, super awesome group of people. Many have worked there for a while. They are familiar with regulars, if you go in enough believe me theyll know what you like and how to cook your meal. Always clean bathrooms and service area. You can watch them cook your food while waiting. Open kitchen area. Kids menu available or they can share your meal, theyll give you an extra plate for your child.
Service was great! Food was good. We were seated and greeted pretty quickly. (It was pretty busy) Our waiter was Cory and he was AWESOME! I got me refills without asking! He was consistent with checking in on us to make sure we didn’t need anything. The WH was very clean and the staff was welcoming!
Great Sevice, the food wasnt as great today but our server fixed back so still giving 5 starts, scramble eggs, grits, coffee and waffle with some bacon and sausage. My daughter asked for Biscuit with gravy was really good. We love how friendly and fast service they are. Have never fail yet.
I’ve been to a lot of waffle houses through out my life. One thing I like about this location is that they consistently have good bacon. I find different waffle houses tend to have different bacon and so I’m happy when I find one that regularly has a thick one that’s cooked crispy but not burnt. Usually the coffee has been good also at this location, however the last time we went here the coffee tasted a tad burnt like it had been sitting on the burner too long.
Be prepared to wait! This Waffle House is usually jam packed on the weekends however they do their best to keep up. Its enjoyable to watch the cooks and servers bustle behind the counter while you wait. When you get to order the servers are always friendly & usually get your order correct when calling in. Ive had my order wrong maybe twice going here but its never a problem to get it fixed. Best WH in Lilburn ;)
My visit to waffle house this morning was unacceptable for several reasons. The main issue was that we waited at 45 minutes between the time we ordered and when we received our food, and while most if it was warm, the waffle was room temperature. And room temperature was uncomfortably cold. Besides these issues, we were able to observe the way the manager (we assumed, white woman wearing pink hat) treated her employees. The entire time we were in the restaurant all she did was stand in the middle of the kitchen and yell at her employees about what they needed to be doing. As our waitress was carrying hot coffee to a table, she screamed at her to come get her food out of the kitchen even though she was clearly busy. When the phone rang and was not immediately answered, she literally yelled thank you for calling waffle house 1054, this is ___ how can I help you? And would fill in the blank with an employees name, who may be cashing out a customer or filling drinks, instead of answering it herself. We saw several employees rolling their eyes or throwing up their hands at her, and it was quite clear that they are fed up with her barking orders at them and not actually being helpful. She may need some retraining in what it means to be a leader. This waffle house was also busy enough that there should be an employee who answers the phone, takes carry out orders and cashes out customers to avoid long lines.
Horrible customer service. Not one person asked if anything else was needed, if we needed refills, or if the food was good! Food was horrible. One employee kept standing over me while my family and I ate, and she would just stare at us! So yeah, I asked if she needed anything. And she went off! Just horrible food and customer service! Would rather have saved my time and money.
Honestly employees are useless cause they follow the manager. Went there few months ago and a roach was crawling in the table which is funny because when i went to inform the manager she just about attacked me saying not in her restaurant true joy was when the employee had to admit shes the one who actually killed the roach. Honestly its waffle house foods gonna be food the employees what really kill it. There are a few waffle house within a 10 minute drive some within a 5 min drive so i suggest going to one of those
My boyfriend and I went to have breakfast here this morning and what we experienced was pretty gross. We sat at the bar stool area and I almost immediately noticed one of the line cooks not wearing gloves. I started watching him, Donny, as at first he was only touching the handles of pots, pans, and spatulas, so I gave him the benefit of the doubt even though he should’ve been wearing them. He then began to crack open eggs and even touched multiple pieces of bread and bacon with his bare hands. During this time he was back and forth running his hands across his apron, messing with his hat, and a few times touched the backs of other employees because they were enjoying themselves with laughter. Not to mention where else we don’t know his hands have been. Well, I told our waitress who immediately informed the manager on duty (not sure if it was just an hourly manager or if it was an actual manager/owner) and he didn’t mention it to Donny for a few minutes. He then finally told him to put gloves on, which Donny did, but then started arguing about why he needed to wear them so he took them off almost immediately. It wasn’t as much of arguing as him just making a joke of wearing gloves out loud and why it was pointless. Manager didn’t enforce to keep them on and was standing next to him on the line watching him cook. Donny continued to cook and touch food with no gloves. Nasty.
We visited this Waffle House at 12:07 AM, hoping to just get a late meal. None of the tables were cleaned and the 3 servers working had nasty attitudes as soon as we came in. We waited for them to clean off the tables but they didnt care to attend to us despite waiting for quite awhile. As soon as we left, one of the lady worker decided to yell something smart us. If you want a Waffle House that treats you well, this is not the place to be.
I stopped by just after 5pm today, 26 Feb 2919, and climate/ atmosphere was good, and the wait staff was atentative but my order was still not being processed at 5:40 pm. Only one other customer was dinning when I arrived and just before I left a couple arrived simultaneously with a single patron as well.
Ordered a Texas melt sandwich and tasted like fell off a salt truck.Seems to me a cook should not put extra spices or anything unless asked.Havel great day.The other orders seemed ok but I did not eat those.Waitress looked rough but asked if I wanted another .Thanks but no thanks .
Would not pick up call and they screwed up order tremendously. Not sure why, but i went back last night and received the most disgusting texas bacon cheesesteak melt and hashbrowns in ten years of frequenting waffle houses. Waitress seemed pissed to not get tip on to go order.
We placed an order to go over the phone so that it would be ready when I got here. We get here and the server tells me they’re just dropping my order because of the total. Then we get out order and I checked before we left we got everything. Still missing 3 waffles and an order of bacon.2 WafflesBaconBacon cheeseburgerAll starScrambled eggsBaconhash brownsDouble cheeseburgerHash brownsExtra order of hash browns.
Wow, I cannot believe I wasted 15 minutes of my life when at the end all I got was the worst service instead of a plate of waffles. Luckily there was an ihop nearby. Unbelievable. Please do not waste your time like I did and find yourself a better, decent, respectful place where you still have an appetite to eat.
This place has kind of pissed me off because EVERY once in a while Ill get good food and I get good service ONLY when Sharon is working. However, they always burn bacon even when you tell them you dont want it really crispy. The proportions are always weird. sometimes you get less than other times. Tonight I tried calling to make a TOGO order and the phone was constantly busy. Went in and no one was on the phones but they was still busy as if they had the phone off the hook. They left out my extra hash browns, tomato, grape jelly and burnt my bacon. Seriously frustrating. And they didnt give any condements in my to go order.
Never want to leave this home- the giant arachnids outside are rather frightening, and its easy to listen to the rules given to us. The food tastes bland, always the same rice and peppers. Im an apprentice here, and Im going to be a weapon artisan when I grow up. The Military council has 10 people, and all are equally as smart or capable as the next. 3 stars for bland food.
Your typical Waffle House in a decent location, near the heart of Lilburn. The early morning staff is great, and service is decently fast. Parking is somewhat limited however, and its a bit of a difficult turn in and out of the lot onto both Highway 29 and Indian Trail.
I felt racial profile by this waitress youth American woman she won’t speaks to me and my family all she do is roll her eyes until I told another lady to keep her away and I needed a different waitress... may be she was not racist may be she’s just a stupid attitude teenager but keep the BS at home...
Went last night the waitress was rude and racist! I waited 20 minutes for my food. Plus the food was horrible flooding in oil, i didnt even touch the food I told the waitress and she rolled her eyes at me when I mention all that oil on my plate , got up and left and all they did was laugh. I dont recommend this place at all.
Just ate here unfortunately, one of the line cooks named Donny wasnt wearing gloves. And he was handling food. Told our server who told what I think was the owner/operator but might have just been a manager. The manager told Donny to put gloves on and Donny started arguing about it but ended up putting gloves on.... and as soon as this dude started cooking again he had taken them off already. Without gloves this dude touched the managers back and shoulders, put his hands under the front of his apron, a few counters, the spatulas, and then a bunch of uncooked and cooked bacon and bread. Manager didnt say anything.
Service wasnt the best but the cook was rude to the server while placing our order if he would of listen to the whole order before he cut her off my order would of been good... I Ordered a Texas Bacon Cheesesteak with extra cheese(3 slices).... I got one piece of cheese and the bread wasn’t grilled with butter so it taste like Toast... To let the server know my food wasn’t all that great she disappeared so I pretty much spent $10 on food that wasn’t up to par, just go to the other one on Indian trail 2 mins away it would of been worth the wait..lol
I go to this location 5 mornings every week and I will no longer go there as long as the young servers are thereThey act as if they are racist and I have to ask for everything, ice in water,cream for coffee,a spoon for coffee, and even when mostly empty I have to ask the cook to take my orderAquila and Corey I’d say need to pick another line of work because they are terrible at their present positionsThey make the servers that are good at what they do suffer because of their lack of abilities
Total reviews rating 4.1
199 Reviews for Waffle House 2023:
Review №1
2022-06-23This a good Waffle house on third shift. One of the best experiences I have had at Waffle House. Usually the best experience at the awful Waffle have to do with the cook. He washed his hands in front of me, and I could tell he was a very good cook. The food was as good as Waffle house lo melt allows, and I wished I had tipped the guy. I can vouch for third shift at this location.
Review №2
2022-04-05Love waffle house, spent my life with them. Good food, fast... Great service from Ms. Brenda today. Food was on point and cooked perfectly.
Review №3
2022-05-29I’d give this place a proper review if they’d have let us eat. They close(?) at 9PM and let my friend wait there for 15 minutes, without saying a thing
Review №4
2022-06-24Great food, great service, great location ...stop by for a yummy Texas Bacon Cheese steak melt
Review №5
2019-09-30Food is great customer service is horrible, I ordered the hash brown bowl with onions and jalapeños and also a side of grits to go. After my card was approved along with a tip the waitress just walked away. Also when I got home I realized I didnt get any grits. I would go back but after a long day of work its whatever but I definitely will not be a returning customer
Review №6
2022-02-21Only the cook and one waitress at 5:10am today. They were both great! She called out my order correctly and he did a great job with my grilled chicken sandwich and hashbrowns scattered, smothered, and covered! It was delicious!
Review №7
2022-04-04The night time cooker a black old man is always with an attitude, cooking like he is forced to. He sees people coming in and be huffing and puffing.Really bad service.
Review №8
2022-03-26Good fast service. Pleasant server, kept checking on us. Food was good.
Review №9
2021-09-11Our OCA high school soccer team wanted to celebrate a win by eating at the local Waffle House. We had traveled from Chickamauga Ga and had a 2 1/2 hour drive home ahead of us.The two workers at this Waffle House treated us so well. There were at least 25 in our party. We were served good food and excellent service. We had a great experience!!!
Review №10
2022-07-08Very clean..I would recommend this establishment.