Delivery
Yes
Capital Buick GMC, LLC in Smyrna
Categories
Location on the map
Smyrna, Cobb County, Georgia, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 770-884-6660
Site: https://www.capitalbpg.com/
Site: https://www.capitalbpg.com/
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–6PM
- Sunday:Closed
Comments (199)
I sent my vehicle to be serviced for a oil change. The service advisor decided to authorize on his own judgement a diagnostic test. After leaving me a voicemail telling me thats what he’s doing. I never agreed to the test that was completed. They tried to charge me $150 for testing my battery and I did not approve of this test. I asked to speak with a service manager and the service advisor morgan became very hostile, rude and unprofessional. He made an error and decided to blame the customer and disrespectfully in front of his other coworkers. This was an extremely bad look for GMC and remember a bad experience spread quicker than the good ones. I never received a direct apology from the service advisor for deciding to complete a service that was not requested and when I ask to have the charge removed he was VERY unprofessional for HIS error.
Not satisfied, I can’t seem to get help . I called after I got my car back check Engine came back on after I paid a lot of money . I am 9 months pregnant and due to give birth any day and have not received the help I needed I even waited to do this survey to see if I can get assistance . Brandon calls to set appointment nobody know what’s going on he is very rude . Then they want me to pay another fee after they just charged me a diagnosis fee and clearly have not fixed the issue then they want me to keep the car there for days it’s ridiculous. Ask for a manager and I get the run around this is horrible. I am beyond frustrated with this
Everyone was friendly. Morgan updated me regularly on what was going on with my vehicle. I was impressed with how quickly they were able to get my car assessed and fixed.
Brooxie Shelton is amazing. Her communication, follow up, customer service focus, knowledge of the products and services is amazing. We wouldnt want to work with anyone else besides Brooxie. She makes the entire buying experience enjoyable and you feel valued.
Called dealership about a Yukon Denali that was listed For Sale on your website. Happened to talk to Brooxie Sheldon. Se regretfully told me this Denali has been sold, but she would let me know when another becomes available. She called me back a week later and asked if I was still looking. I had found a well equiped SLT Yukon an had put a deposit on it. 3 days later Brooxie called again and told me the deal on the Denali had broke down and it was for sale . I met with her the next morning, looked it over, took a short test drive, was given an offer, I countered the offer, it was accepted. GM financials 0% financing was a major factor, as Id rather use GMs money for some of the price than mine.Charles Dorsey was great in the finance office. What a great surprise to see a young man so knowledgeable and friendly in this vocation. He made the whole process even enjoyable, if spending 80+ K for a vehicle is enjoyable...
This was our 3 vehicle purchase with This particular agency. we are so happy with this 3rd vehicle one off our truck dreams and all employees helped us a lot during this process thank you guys especially to SARAH THOMPSON she is an awesome beautiful car sales person one of the best she has help us with all our 3 vehicle purchases she’s awesome thank you ver much.
I don’t appreciate the fact that the price of an oil changed has stayed the same while the included services have decreased.No longer including a tire rotation and now charging $20 for it without decreasing the price of the oil change is extremely upsetting!I was not satisfied with that change and will be finding another service provider for my car!
The staff treated us very well as if we were one big happy family our sells personnel was outstanding her name was Brooxie Shelton even though we had to had to drive 2 hour and 45 minutes it was well worth the drive The sales manager Robert Smith was exceptional just as well.
Not impressed with Capital Buick GMC website for booking service. Managed to set up service but it still took a phone call to get it right.The service technicians and service advisors are outstanding and deserve recognition for friendly, competent service.
Capital is always friendly, quick and efficient! From the time I purchased my vehicle, to servicing and even collision repair they have always taken great care of my vehicle!
Have you ever watched ants march in line to their hill? Drop an obstacle and they scatter, wander, act confused and then reorganize.At Capital Buick GMCs service department, a vehicle will come in, the workers scatter, wander, act confused, dtand around and chat and slowly reorganize.The first person on the schedule, promised a 10-15 minute procedure and for a single tire to be changed. Over an hour to complete... Remarkable
I have a 2021 terrain that I bought from these guys. I had some front end damage at the end of last year and ended up having to paint my whole driver side which is absurd. They keep my car way to long and still had to bring it back to finish. They didnt clean out the inside where they were in and out. Paint doesnt match any more. Then recently I go for an oil change and wanted to use the points I accumulated from the brand new purchase and other things, totally ignored. I have over 15,000 points. Asked about the 15000 miles service and customer service agreed I didnt need it but charged for the services anyway. Was told I had a nail in tire then they put the tire on the front of the car . And some how knocked the molding around that fender off and said it was like that when I came in. After back and forth, they fixed it. Every time I go there its extra damage done to my new car. Poor experience every time. 1 hour job ended up 5 hours this last time. But I was 1 mile away from dealership so they did come pick me up. Poor experience every time
I had the benefit of working with Brooxie and Charles during the purchase of my new GMC Terrain at Capital Buick GMC. This will always be my go to place for any vehicle purchase. I really appreciate the care and attention I received.
The floor manager, Morgan, was very nice and he kept me informed. My only complaint was that the service tech reset some of the settings on my car, so I had to go back so it would lock/unlock properly. Again, Morgan came out and fixed it pretty immediately; it was mildly annoying to have to go back, though.
Dont take your car to this location I spent almost $2000 to get my truck repaired. When I picked my truck up I was still having the sames problems. When I took it back for them to fix they was trying to charge me over $600 to have something eles repaired that I was not having issues with and they did a full inspection on my vehicle before and didnt see this so called $600 repair. The dealership I took it to before them said it was fine. I spoke to the manager and he didnt do anything about it but kept praising their mechanic like he dont make mistakes. My car is still not fixed and they did nothing to try and make it right.
Best in-person car buying experience ever! Brooksey and Donna were great. Friendly, helpful, low pressure and efficient. I will definitely refer my friends and I look forward to doing more business with Capital in the future!
I encountered Mr. Rodney Evans while stressing out about buying my first car. He helped eased my stress, answered all my questions, addressed all my concerns, and was very knowledgeable about all the cars.If you’re looking to buy a car, go to this dealership and as for Rodney Evans! He has great customer service!
I’m writing this review because I had an outstanding salesman Rodney Evans. When I say when I walked through the door he captured me with his wonderful personality. Just of that alone I felt comfortable In purchasing my car. Just a fantastic salesman finally!
Never was mentioned of the $1,000 deposit I gave. I didnt receive credit. Also, I was never offered the factory wheels that were taken off as I added aftermarket wheels. Also, they valued my trade in at least $3,000 less than another offer I got and then went back and said he would match. Nope. But it was a very quick and easy process and Brooksie was great.
In need of a vehicle? Then you need to see Sarah she has an awesome personality and makes car buying super easy. I recommend her to anyone in need of a new or used vehicle. She will make sure you leave the lot 100% happy with your purchase.
Capital Buick GMC is one of the best dealerships in Atlanta. This is my second vehicle from the dealership. They treat me like family and take very good care of my truck. From Sales to Service and Parts Department, they take good care of their customers.
The person that I spoke with was very condescending. This is not the first time I have had an appointment with him. He doesn’t listen to understand, he listens to respond. When I present issues that are happening with car he basically tells me they aren’t happening until he sees them for himself. I told him about my issue with my automatic start and he told me I didn’t have an automatic start because it was not on my key. Insinuated that it didn’t come with the car and that I put it in. It wasn’t until we went to look at my car and he spoke with another associate that he believed what I was saying. I didn’t receive a sticker on my window for my next oil change reminder. He’s not friendly, he always has to “correct” me in a way. He doesn’t treat me like I’m a valued customer.
We were traveling from Michigan to Atlanta for a funeral. Our Buick Enclave broke down in Chattanooga TN, and we had it towed to Capitol Buick as is still under warranty. They said they fixed it but on leaving the dealership it did the same thing. When we brought it back to them they said no big deal and have it fixed back in Michigan. The next morning the car wouldn’t even start. Very disappointing. The car is now at a different dealer in the Atlanta area, and we are stuck here and can’t get home until it is fixed.
I am So Happy with My Rep Sarah Thompson at Buick GMC the 1st time I met her, she meet my Needs getting me into a Buick after my accident in 2018, now 2022 she already knew what I needed in a Car and just like that I now have a Terrian, it’s just amazing How much they Care about Us Customers but as time went from 2018 that I Arrived to Buick/GMC Sarah is not only My Rep she is a Good friend, and a person to trust, she does all her best to help you get into the Car you Love, Keep Up Ur good Work Sarah!!!
I went in for one thing, and was told three additional things needed to be done when I had just visited another dealership a few weeks prior that didnt mention these things after performing complimentary check.
Brooxie was very kind, caring, and sweet! Brooxie should get 5 stars! We drove from Tampa, FL. Brooxie is worth the drive. The DMorgan (finance lady) was terrible. Unorganized. Rude. Did not explain one thing about the loan or warranty. She acted as if we were interrupting her day or as if we were a bother. DMorgan clearly does not like her job or the company she represents. If zero stars or negative stars was an option that is what DMorgan should receive. DMorgan is the reason I would not recommend Capital Buick to anyone.
A massive thank you to Theo for working on my deal from out of state! He made the process super easy, fun, and left me a very happy gal with my new to me car! 10/10 recommend!
Small Town personal touch feeling. Bought a 2022 GMC Yukon XL Denali and even with todays trying times they gave us a great deal.
It was horrible seriously they lied about the problem that needed to be fixed and was going to charge me thousands of dollars if I wouldve listened to them its really sad how people try to take advantage of people, their money 💰 and time. I wouldnt tell no one to take they car to yall and have it checked out or service. Just taking people money 💰 and over charging them .
It appeared that no effort was given by the service rep, Morgan, to insure I felt like I was any type of priority. I arrived at Capital Buick, knowing that I needed to replace the starter. I had been provided estimates from other auto repair shops, prior to dropping off my car. I figured I would give the dealership a chance at my business. It cost $150 for them to tell me what other shops did for free. Then, the cost of the repair was more than 50% of what other repair shops charged. I will NEVER use Capital Buick again. By the look of the dealerships lot, it looks like they are close to going out of business and their only source of revenue is through price gouging at the repair shop. If youre going to charge a premium, then atleast provide a level of customer service that enables the customer to feel appreciated.
Had a great experience at this location. Took our enclave here because it was making a loud noise. Dropped it off at night and service called promptly the next morning with a diagnosis. Turns out the catalytic converter was cracked. They were able to get the part we needed the very next morning and had the truck done that same afternoon. GREAT SERVICE and we will def be back!
My buying experience was quick and painless. Brooxie Shelton was awesome to work with. she was very helpful and attentive with out making me feel pressured. I will definitely contact Brooxie @ Capital Buick-GMC for my next vehicle purchase.
My name is Amos, and I would like to say that Ms Sarah was absolutely wonderful and very helpful. I had a problem that she resolved in a timely and professional manner. I salute you Sarah! Keep up the good work.
Horrible customer service. strongly recommend not going here.I made an appointment for my 2019 GMC Yukon for 11am. I arrived 10 minutes early. Upon checkin I was told I couldn’t stay as in the waiting area, they would need to diagnose the issue and that could potentially take all day…so why provide me with an appointment at 11?There was no guidance given when I made the appointment. If there was I would have looked for another service center. This was a complete waste of my time.
The service rep I had was awesome. At first he did not think they would be able to see me since I was tardy to the party. When I tell you he went over and beyond and even had the men wash my car. So so so pleased. They were quick too. I wish I could remember his name, but everyone in there is amazing 👏. They wont disappoint you.
Brooxie Shelton is the best! She is very helpful, knowledgeable & attentive! The new GMC Terrain is the 2nd vehicle that I have bought from Brooxie & Capital Buick GMC & I have always been pleased. Donna Morgan is also helpful & does a good job as does the service department.I highly recomend Capital Buick GMC & Brooxie Shelton for your future vehicle needs!
Rodney Evans my salesman is the reason I’m writing this review. This is my third time coming into Capital Buick GMC after struggling if I wanted to really purchase a car, but Rodney Evans made the process go smoothly without any concerns. I just thank him.
I’ve visited the service department twice in October and each time the service far exceeded my expectations. My contact Mr. Roddie was receptive and patient while addressing my concern.It gives me great pleasure to express my satisfaction with the service rendered at Capital Buick.
I dropped my GMC canyon off for oil change and tire rotation and when picking it up I noticed that I was charged for an 8 quart oil change. I asked the technician about this because I thought my truck only took 6 quarts and he told me that it actually took 8 and I was charged correctly. Once I got home, I double checked that and found that I was correct, my truck actually does only take 6 quarts. So not only was I charged more, I was blatantly lied to when I brought the issue up. I called the dealership back today and was told that the guy who handled was not in today and that he would call me back tomorrow to discuss what could be done. This is unacceptable. I understand making a mistake, but to be blatantly lied to and charged more for something that my truck does not need, by a technician at a dealership for that brand of truck who should know what the truck needs is flat out wrong. I will not be bringing my truck back to this dealership and I expect a refund for services that I did not receive.
Jimmy from Collision was awesome from start to finish!, he kept me informed & the team did a great job!The collision repair process was so easy thanks to him!Buick, you did an amazing job on my car, it looks new again!
Other than my misreading the sign about where to drive into the service area, it was a flawless visit. I was greeted warmly, my planned services were correct and there was no pressure for other work to be performed. When I asked for wipers to be replaced, they were installed promptly and I still was out the door faster than promised. Good job all.
Capital has a professional knowledgeable staff. You can rest easy knowing they will fix your car right.
Absolutely one of the worst customer service you can expect. All GMC dealers are trash in GA, but this one particular don’t even care. From the front old lady kittie who answers rudely n interrupts while you speak to the service and collision that don’t even have the curtesy of calling you back even when you call everyday for two weeks straight leaving voicemails just trying to get a status of a repair. Only if someone was out there who reads and cares about these reviews!
Customer Service is always professional. Very helpful and explain every detail on repairs. Clean waiting area with good coffee and snacks. They always do quality repairs while I have my car serviced. Only downfall as you can imagine is PRICE..
I love the GMC Acadia!!!! As far as Capital Buick goes it was the typical salesman experience. We wanted our payments under 600.00 however when we were told they got them down, they DID NOT say it was because they added 12 months to payment plan. They should have disclosed this. Also the advertised the price at 38,295.00 and they started at 44,295.00. When they knew we wanted to make a deal.I had to mention the sale price. I live 85 miles away I guess Im not use to have to dig the truth out of people. Was a little unsettling to me. If I hadnt wanted the vehicle so bad and the only other one I could find was used I would have walked out the door.
I absolutly loved my sales rep, Brooxie. She was so friendly and easy to work with. She took the time to explain all the details with the paperwork.
I highly regret doing business with them. I purchased a car with them last year and completely paid for it 2 weeks later. I continued to get temporary licenses due to Covid. I still have a dealership license to this day (over a year later). Was mailed a tag but never received it, Rodney said it probably got lost in the mail, I just gave up. Everyone was honest & polite, I will give them that but I am not impressed with the paperwork side of it all. James Jacobs, could you please reach out to me, I have sent you a couple of emails. I want to provide you with any paperwork you need, so that we may move forward.
Théo was incredibly helpful and personable. He found the right vehicle for my family at a great price with very little headache. Will return!
My service issues were not properly addressed, despite my request for a full diagnostic from the very beginning.
Took extremely long to get my truck and once I got it they didn’t clean it and as soon as I got home the engine light turn on.
There was a dent on my car when I came to pick it up. I was told by the manager Marc that they will have to review the cameras to see what happen. It has been almost a week and I have not heard from him yet.Update:Manager finally calls after I left a review on Google.... how convenient but I knew that would get them to call!! And I sure didnt mind taking your call since I had already waited a week for you to check the cameras. Then to call and say we didnt notice anything on the cameras that would leave the company at fault. You were rude and didnt even want me to speak. This sir, Allen is it...... this is not over.
(Please see my updated information below).Lots of miscommunication. It took two days for one of my vehicles to get serviced for routine maintenance. There were a couple of mixups, although we clearly established in person what was to be done. When I picked the car up, my CarPlay issue had not been addressed, nor had my battery been replaced as I’d requested. Miscommunication happens, but your service advisor Roddy was very cavalier, snarky, and indifferent. He tried to blame James, who’d had to leave early for personal reasons (understandable).I called and left several messages to speak with any service advisor to see if my car was ready (remember 2nd day of waiting), I just took the initiative to go back up to the service center. When I arrived the invoice and keyfob was just sitting on James’s desk. Who knows how long.(Earlier, I’d brought my other vehicle in to be serviced for the same routine maintenance-and it was actually ready before my first vehicle-brought in the day before! Again, there was a mixup that I’m willing to overlook because James was very apologetic and professional-even offered 10% off).Roddy was the person that handled the closing out of my case in lieu of James’s absence. I explained we’d called and left several messages. We also told him that we’d spoken to him yesterday on the phone to check in the status. He just chuckled and said “A lot of people want to talk to me…” Not funny. After what we’d already been through.He picked up the paperwork next to him, rang me up and gave me the total without going over anything AT ALL. I had to stop him to explain the services. I noticed the battery hadn’t been replaced and he said the battery tested “fine”. I explained I wanted the battery replaced because a low voltage light had come on, plus I purchased this car used 3 months ago and didn’t want to chance it. He told me I’d have to get back in “line” for them to take two hours to test the battery. I reiterated I don’t want testing, that I just wanted it replaced like I’d originally stated two days prior at my original person to person intake. He finally said he’d be able to do that in twenty minutes, so we waited in the customer lobby. No apology from Roddy. it would have gone a long way. He just stated that James didn’t specify the battery replacement nor the CarPlay issue for analysis. So the CarPlay/infotainment crashing issue hasn’t yet been addressed.I found it insulting from Roddy to tell us to start this process all over again after we’d already waited two days just to have fluids replaced and a multi point inspection.He could have shown more concern. The only thing he said was “In defense of James, it was crazy yesterday…” We weren’t really as concerned about the miscommunication, but rather Roddy’s overall indifferent response. Not once did I complain about James to him, so I’m not sure why he would even say that.I gave 3 stars because Morgan did the intake on the other vehicle and got it out in a very reasonable time frame. I guess the difference is I waited for the second vehicle. He ( and James) we’re very professional.Had they not been so courteous and helpful it would have been one star.Crashing infotainment system continues.I don’t think it’s too much to ask for professionalism from Roddy after spending around $1800 total for two vehicles.Bottom line, I get the sense that since he didn’t do the intake, he doesn’t get the commission? So his lack of concern was ostensible.Update 10/13/21:Thank- you Tony for reaching out to me. He genuinely listened to my concerns and seemed to care about my feedback. To go even further, I had to tow the vehicle back a week later. Well it turned out to be a minor issue, that prevented it from starting. Received a call back from James informing me that he received authorization to make the needed repair FREE OF CHARGE! They truly made an effort to make things right-and they truly did just that! Upgraded to 4 stars!
Poor customer service. GMC Sierra 2017 - They overcharged me for fixing my A/C, then didnt complete a repair that they said they would complete. I walk in to get the car and am told to wait, despite two employees sitting on their phones. No explanation for why the repair was not completed. No apology. Sad day, but it is time to switch to a different manufacturer: the difference in customer service between taking my wifes vehicle to Toyota and taking my vehicle to GMC is substantial.
My only issue was that I was charge $20 dollars for a tire rotation but I also purchased a oil change plus other services.
BEWARE OF THIS DEALERSHIP!!!!I visited this dealership the other week and saw a 2021 GMC Yukon Denali. Extremely nice truck. Came back two days later to make the purchase. This is where the transaction went downhill. Received an offer on my trade, negotiated and finally reached a reasonable offer.When arriving in the finance office, the finance manager made it seem like they had given me full value for my trade. She actually said, you’re in luck, they are giving you the full payoff for your trade. When looking over the buyers agreement found out that essentially what they did was gave me the full payoff for my trade but increased the amount of the vehicle. CROOKED!!!! I hesitated several times when signing the documents, however every time I pushed back…the finance manager would drop my interest rate to make the deal seem more attractive. She literally dropped my interest rate 3 times when I said I wasn’t sure about everything.After leaving the dealership I immediately felt buyers remorse. I knew I had done the wrong thing, by purchasing a vehicle from these people. I called the very next day on Saturday to see about canceling the sale and coming to pick up my vehicle that I traded in. The finance manager told me to call back on Monday after 12pm. At this point I hadn’t even put 100 miles on the new vehicle. I was willing to pay something, I just wanted to cancel the deal and get my old vehicle back,.I waited to Monday after 12pm and called back only to be told…they already sold my vehicle. I argued that point. The loan hadn’t even been funded. The finance manager and sales rep insisted that the vehicle had already been sold. Even told me that they sold it to a wholesaler. After fully thinking about this, the reason she told me to call back Monday after 12 was probably to send off the documents for my transaction.Two days later, I find my traded vehicle FOR SALE on their website with photos. These people are shady and are liars. Why not just be honest and say you cant take the car back. I purchase vehicles all the time and never have been treated like this. DO NOT BUY FROM THIS DEALERSHIP!!!!! THEY WILL LIE TO YOU!!!!! SAVE YOURSELF THE FEELING THAT I HAVE!!!!
Made an appointment for alignment, tire balance, and rotation. I should say that my truck has 5000 miles and it did not really need any of these services, but I brought it in as preventative measure misly. I wish I hadnt ...Dropped my truck at 2:30PM and at 6PM it was not ready still. Apparently this place doe snot really grasps the concept of an appointment. Never had these services take longer than 1.5 to 2 hours before.Here are all the things that went wrong, and I some were not fixed even after coming back the next day:1. My front right wheel was severly scratched and damaged by the tech who clearly had no idea how to use the balancer machine (wish I had a way to attach pictures). Management agreed to get me a new wheel (the only reason why this review is not a 1 star), but said it will take several weeks.2. When I left the dealership I imediately noticed that my steering wheel was onot on center. Came back within 2 minutes but everyone was gone for the day. Had to come back the next day for them to fix my steering wheel.3. My tires were NOT rotated at all, but the service guy kept assuring me that they have done all the work. I know for a fact that my tires were not rotated, because I had them marked before I took my car in. Lying to customers is not something that helps build long lasting relationships.4. The tech had somehow managed to kick my door sill (drivers side) with their dirty and oily boots. My truck is white and it had a LOT of boot marks after I picked it up5. My side mirrors and seat were not brough up to my settings after they test drove the truck.
This is the only place I will buy a car. Theo is knowledgable and trustworthy and makes the car buying experience absolutely pleasurable. The whole staff makes everything enjoyable. Buy here, stay here!
Had a top-notch experience buying my new Sierra! Aaron Miller and his team were extremely helpful in the entire buying process. With me living all the way down in Tallahassee, they were more than happy to do everything over the phone, over-nighted all the paprwork for my wife and I to fill out, and had the truck ready for me for delivery on 9/12. All I had to do was show up, trade key sets with Aaron and we were all set to go, in and out in 30 minutes. I would definitely recommend giving this dealership a shot as they were even able to beat the prices of literally EVERY other dealer I looked into within 300 miles of Tallahassee. We will definitely be back for the next purchase!
1. I made an online appointment, but I did not get the usual confirmation. I chatted with someone who assured me I would be contacted. I was not contacted. So I called Service and left a voice mail. No one ever called me back. I did not keep the appointment because I could not get a confirmation. My Emission test was too important to take a chance.2. The next month I again made an appointment for other work. This time I received confirmation. I asked to have my incorrect low tire pressure message reset. It was not done, the tech said Could not Duplicate, I dont know what that means. Dashboard message says tire pressure is 0, but my tire gauge says 34!! I still get the error message. I dont know why this could not be corrected. I would think that Capitol would have asked the Customer to show them the problem, if they could not find it?!?
Extremely terrible experience. Rodney was extremely not helpful at all. His entire demeanor was not inviting at all , and actually came off as cold, sarcastic and kind of rude. I honestly have never experienced an experience like I experienced talking to him.I went in in and in matter of five minutes I was already out. After dealing with numerous car dealers this experience I would say was the worst even just how he was talking , his tone of voice it just was not there and I will never do business with GMC again just because of this particular experience. His demeanor Is not set for customer service especially selling cars, but on a better note I had experience with Jimmy in service department last month and he was nothing short of amazing . Very nice experience in service.
Was looking for a specific SUV and maybe finance and Capital Buick appeared in my searched. I decides to give them a try. I applied and inquired about a Acura MDX on their site unfortunately they were closed when I reached out. Called in the morning and was connected to Theo Petenzi. He was very nice and helped me with everything over the phone. I decided to come in to make sure this was the vehicle I wanted and test drove it. My entire experience with this dealership was great and my time at the store wasnt long at all. I would definitely recommend this dealership to others. Thank you for the help and experience.
I had a tire replaced. The next day as I was driving out of town the car was shaking once I reach 70 miles an hour. I talk to the service department about tire balancing. They replied, although they balance the new tire, it’s possible that caused an imbalance on the other tires. Thus the other tires may have needed to be balanced as well. I wondered why they didn’t mention that at the time of service. Now I have to return to the service shop AGAIN. In my opinion the job was not complete.
Sarah was my Sarah sales person. She was excellent. I located the vehicle online and came from out of state to pick it up. Everything went flawlessly. I inadvertently overpaid $500. She contacted me within a few days to tell me about being refunded. She is excellent. Best sales person I’ve ever worked with. Cannot recommend enough.
The service department is the worst feature of this dealership, absolutely no respect for their customer time, money or property. I called ahead of time and spoke with Morgan explaining my issues with my vehicle (there is a clunking sound whenever the rear suspension articulates while I’m in reverse). Morgan assured me that there have been many complains of this happening and they had the parts IN STOCK to correct this issue.I decided to have this issue checked out with my routine maintenance, so I dropped the truck off and took an Uber home. Roughly 4 hours later I got a call saying my truck was done, but they did NOT have the parts to fix this issue; I would have to bring my truck back to have this warranty issue resolved. I was told they would be ordering the parts and would give me a call 2 - 3 days later so I could bring my truck back and have the repairs completed. A WEEK later I had not heard anything. I called the service department to check on the status of my parts and found out they had been there since that Monday, but nobody called to let me know.I tried to set up a time to bring my car into the dealership, but I needed a loaner car. I was told the vehicle had too many miles (my truck has less than 12k miles) AND they only did loaner vehicles with less than some ridiculous mileage or if they are completing warranty work (this repair is warranty work). I asked to speak to the service manager, Allen F., to find out why I was having to pay for multiple car rides back and forward from the dealership when they have made errors multiple times causing my repeated trips, needless to say he didn’t care. He kept telling me the repair would only take an hour, I had to reiterate that I cannot sit at a dealership instead of being at work myself. He finally agreed to allow me to have a loaner car.Upon my arrival to drop off my vehicle, I was early, I waited 48 minutes before they gave me the loaner vehicle so I could get back to work. Late this afternoon I got a phone call, for a repair that Allen F. ASSURED me would only take an hour, telling me I could pick up my truck. When I arrived at the dealership this evening to pick up my truck I was pleasantly greeted, this is so far the only pleasant experience I have had with this service department, but of course Morgan had already gone home. I walked out to my truck reading the paper work noticing that no work had been done because the “technician could not replicate the issue”. When I read the description of the issue, I noticed that it was not the original issue that I reported, it now says “customer states there is a clunking noise coming from the rear suspension when going over bumps” and the technician’s response was “test drove the truck over bumps 20 - 40mph, no clunking noise [...]” this is even more infuriating because I do my best not to go that fast over large bumps ESPECIALLY the ones in their own parking lot, and shows a complete disregard for their customer’s property. Just because the vehicle can take abuse like that, I do realize the vehicle is designed to withstand this type of abuse, I generally take care of my possessions and DO NOT INTENTIONALLY inflict this type of abuse, I guess it is okay for the technicians to drive customer’s cars like they are rentals. I can’t believe this is okay @James @Allen...Not to mention, Capital is not updating my service records for any of these transactions explicitly, but every other service I have had done miraculously appeared when I look up my truck on the GM website...seems a little bit suspect doesn’t it?As of this point I have attempted to contact James Jacobs about this and how his service dept is treating customer property. Allen “leaves work at 5”, virtually getting out of there before any issues arise, and James has not returned my calls.I will say this about Capital GMC, the sales experience was pleasant, and if you want someone who will work with you and help you find the right vehicle without the pressure, Chris Mosley is that guy.
Quick service and a socially distant waiting room. Team is nice and keeps you up to date on what’s going on with your car. They don’t attempt to sell numerous extra services to you.
Morgan, at the Cobb Pkwy location in Marietta was beyond helpful and went above an beyond to show me the concerns with the car. Providing pictures to alleviate any stress I had about the vehicle, and overall he was just genuinely nice. His customer service skills is exactly what I appreciate when I am having car troubles.
My purchase was a cash sale. I am grateful I researched the vehicle and knew about the features for the vehicle. The original sales guy was out when I picked up the vehicle. The sales guy who was assigned to me in his absence was not every helpful at all. I expected more information about the Denali since the dealership did nothing except find the vehicle for me. I am thankful the sales guy found the vehicle for me since I was looking for one that matched my criteria for 3 months however the on site experience was less than stellar. Needless to say I will not purchase another vehicle from this Capital Buick GMC.
My vehicle was towed in over the weekend because it overheated. I approved almost $2,000.00 of work as advised by Morgan my service advisor. Needless to say, the guest service I received when I picked up my vehicle was poor. When I left, my check engine light was still on. After more than half a dozen phone calls to Morgan and his manager Alan went unanswered, my partner was finally able to get in touch with someone and schedule another appointment. I was inconvenienced yet again, this time Alan apologized for employees behavior stating, he can be direct. The new issue with my vehicle was taken care of by Alan and the dealership. Here we are less than a week later and my check engine light is on again. I feel as though this dealership took advantage of me and did not value my time or money.I am highly disappointed with Capital Buick GMC
My vehicle broke down late on a Friday afternoon in Atlanta when attempting to leave a doctors office. I live in Chattanooga. We contacted the service department the next day, Saturday morning, and they gave us the phone number for Marietta Wrecker Service which picked it up the within an hour of calling. Radi, in the service department of Capital Buick GMC, contacted us to let us know that they had our vehicle safely stored and would contact us Monday morning. He called first thing Monday morning and even though my husband had to drive down there within 30 minutes of that call, all in one day we were able to have our vehicle back by that evening. Everyone was so nice and Radi, the service person we worked with, was awesome. Even though we live in Chattanooga, we would plan to have any service needed done down there in conjunction with doctors visits that we will need to make. They were awesome and their prices were amazingly reasonable. Im leaving this review at my husbands request. He never has asked me to do this before so that says a lot.
Brooxi was so sweet and the finance guy was awesome. I purchased used, but even though I was told there was still bumper to bumper coverage on the car, there were parts broken on the car when I purchased that are not covered to be fixed. My second row seat tracks are damaged, my car antenna is snapped off, and my radio button is broken and missing. I was told after purchasing the car that these are not covered. This is very upsetting.UPDATE 4/19:After the response from Buick shown below. I tried reaching out but never received any more correspondence from the dealer. My issues are still present, unfortunately. They are not very good at communication.
5 stars isn’t enough to explain my experience. I can’t say enough great things about how I was taken care of!My wife and I were looking for a 2021 Yukon and we’re having a really hard time with the way the car market is right now. I reached out to Capitol as they were one of the few dealerships I could find that was showing any inventory. Unfortunately when I called they said that they just had sold the one they had.5 days later Brooxie gave me a call and told me that they just had a Denali deliver and was being taken off truck as we speak. Originally we were not interested in the Denali, but when Brooxie went out of her way to text me pictures, explain the features, and tell us the price, we loved it! My son and I drove down the next morning and picked it up! While at the dealership the whole team there was amazing to myself and especially my son. My son had an awesome time running around and we were treated like family.I will be buying my future cars from Brooxie and and Capitol team for years to come!Thanks so much for a great car buying experience!
As usual, I was promptly greeted, with a smile and a welcome. Then, I was given ride back to work and my truck was put it for service. A few hours later, I received a call that my truck was ready to be picked up. When I got my truck back, it had been serviced and all fluids topped off. Never disappointed at Capital!
I made an appointment for an oil change.My car went into the tecnifican 2 hrs later.Why make an appointment.An oil change does not take over 3 hours.
Morgan, my service advisor, lied to me, I brought my vehicle in on a Saturday and he indicated to me that he did not have any loaner vehicles, I then indicated that I would bring it back on Monday so that I would not be without a vehicle over the weekend, and Morgan stated that it would not be safe to drive my vehicle, when I came to pick it up on Monday, after it had been repaired ($523) my fiancée asked Morgan if I could have driven it without the repairs and he stated that yes I could have. I do not appreciate being lied too, I could have also gotten the service done later and at more cheaper price. Im not sure if you are in the practice of having your service advisors lie but I ABSOLUTELY DO NOT LIKE BEING LIED TO!! I spent money that I did not have to get my car fixed, but because Morgan, lied and said that it would be unsafe to drive I had to go borrow money to get my car fixed. #ONEUNHAPPYCUSTOMER
Had an Amazing experience with Sarah Thompson! She was an amazing help and knew her stuff. Definitely would recommend!
Kind and courteous sales team. If you need a new Buick see Mrs Brooxie Shelton. Shell deliver.Shelton. BBBBrooxisShelt
Every time I visit leave not satisfied. Poor service department. When you pay $73,000 for a truck, I expect better service. Vehicle should always leave better than it came. Fingerprints everywhere, a ding, a scratch. I’ve been buying cars and trucks for a long time, and this is my worst experience. Love the truck though!
Mediocre at best. Did not tell me about the inspection rebate on a $400 part so I had an oil change, tire rotation and inspection done that cost $400 anyway. If I knew I was gonna pay $400 I would have given an additional $300 for the part. Employees don’t communicate well and act as if they hate their job
Spoke with Sarah T. She was knowledgeable about all information I was requiring. I would recommend this dealership just based on her knowledge and politeness
Good, Reliable Dealership, very knowledgeable people, fast and thorough service!! After lunch I got notice of a sudden business trip the next day. I called Capital and was able to schedule an Oil Change that afternoon at 3:00pm. They changed the oil, rotated the tires, inspected the tires and brakes, and even washed my car. I was ready for the trip. Thank you, Capital Buick GMC, LLC!!!
I had a tire blow out, I put my spare on, and drove straight to Capital Buick GMC Service Department. I did not have an appointment and they had a brand new tire installed and I was out the door in under an hour.Dealers often get accused of charging high prices. Their price was very fair. I know this because I had an issue with another tire and the discount tire place wanted to charge me almost twice the price I got this tire for.Having and unexpected car issue upends your whole day, their quick response made a stressful situation bearable.
Sarah was fantastic. I loved buying the car from a women. She was efficient, smart and knew everything about the car. I looked at many cars (Honda, Toyota and Lexus) and no one knew their cars like Sarah.
My all around wasnt so great being that I have to spend so much money but the customer service and the professional gesture from Radi Rafailov is incredible hes always helpful and urgent with me since I have been spending so much time up there lately but really . Great job Radi Rafailov, hes always my favorite.
The whole process was so easy and seamless. Everyone I dealt with was awesome Brooxie, Aaron, and the finance lady. Great team and very helpful. Best buying experience I have ever had.
Sarah Thompson worked with me on pricing through email and phone (was out of town for the holidays). She was fantastic. When I arrived at the dealership, the truck was ready, paperwork on hand, and the process for the purchase took no more than 45 minutes. F&I was seamless and low pressure with regard to add-ons; even still, I agreed to purchase an extended warranty. I’ve bought plenty of cars - this was, without a doubt, the single best experience I’ve ever had with any dealer.
My sales person Brooxie Shelton was the absolute best. She made the car buying experience wonderful. I usually hate going to car dealerships because the sales people are so terrible and very dishonest. Brooxie was like talking to a close friend. This is my first GMC vehicle and Im so excited and absolutely love my SUV. I look forward to a long relationship with Capital.
STAY AWAY FROM THIS FRADULAENT DEALERSHIP!!I took my 2017 Sierrra in for problems on 4 different occasions. The first 3, I got “We couldn’t replicate the problem.” On the fourth, I provided multiple video’s to the service advisor and when I pulled into the service department, he even saw the check engine, check transmission, service 4wd, stabilitrac, etc…basically all the lights were going on and off. In addition to those, power steering would go out while driving, throttle would either barely go or rapidly accelerate and the doors would not unlock and vehicle would shift after being in park. This is by no means an exhaustive list.The service advisor, Morgan Gleason, saw the problems. I made the mistake of saying if I cant fix it, then I might have to trade it. Can’t pay $600 for a truck that doesn’t work most of the time. Several days after dropping it off, Morgan called and said even with the check engine light on, the truck passes all computer checks. Over the next couple of weeks, he called and said “the #2 tech in GM has looked at it and he has no clue what is happening or how to fix it.” He said they would call engineering to look at this. After engineering got involved, Morgan called and ask if I had plugged in any insurance devices or anything in the truck…which I had not. They were clueless as to the problem. He had no clue as what was causing the problem or how to fix it.Capital had the car for 3 weeks! I tried to get a loaner, but they would not provide. I inquired to GM Customer care on 8/13. On 8/14 Customer Care rep said she would submit paperwork for a rental. On 8/17 CC rep called and said no rental would be approved since there was no repairs made. I asked what is next because the Morgan said they had no clue how to fix the problem. Customer Care said they would probably buy the Truck back since it’s unsafe.8/20 I called GM CC and she said the vehicle is ready to be picked up. No repairs made. No further action per the DMA (whoever that is). I asked for follow up calls from her boss. Nothing. I called Morgan @Capital that afternoon. No return phone call from him either.I had no choice but to trade into something that is safe and operable. I traded with Capital because they knew the history and I assumed they would work to fix it (the advisor told me to trade across the street because they would not see the history).I traded my Truck Saturday 8/22. On Tuesday 8/26 the Truck was taken for inspection (it failed) and on 8/27 it was offered for sale on the lot.My question, if you have a Truck for 3 weeks and cant fix it…..how can it be fixed and inspected 2 days later? Did you intentionally lie to me to get my truck OR did you just pass the problem on to the next customer?? On the Carfax, there is no mention of the electrical problems. A friend inquired from the Capital and she insured him the truck had no mechanical or electrical issues.You took off $2,700 from the average trade price that I got from your website, so you admit there was a problem by doing that. I’ll admit the truck was dirty, but no accidents and a good cleaning the truck would look like new. You listed the truck for $33,848. $8,848 in profit…I will add if you must buy a new car from this place, Brooxie did a great job!
No wait when I got there and my car was ready in about 30 minutes. I initially made an appointment for an oil change and tire rotation at a GMC dealership in Kennesaw and was upcharged for unnecessary work. I had an appointment there and was told it would take 2 hours. I left without getting any work done and made an appointment at Capital Black. They kept my appointment, were fast, and did not try to upsell me on anything.
My experience here was awesome!!! Im always afraid to go to the dealership because I feel they will come back and say a million things are wrong...not these guys. They told me my battery was weak with a dead cell and thats it PERIOD! WE WERE IN AN OUT IN AN HOUR AND A HALF. Friendly yet professional...I will definitely be back should I have any issues in the future.
RUN AWAY from this dealership!!!! First Service took longer than we were told at the start. Some services like basic fluids (Washer etc) were not filled as the ticket indicated. Second service isn’t in their schedule and now new car with 21k mileage has a check engine and they won’t service.
I took my car back in because my air is still not working properly after spending over $1100 to have it fixed and was told by the service advisor that no one could look at my car because I didnt have an appointment. I then ask to speak to the manager and the young lady informs me he isnt in nor is the service advisor that waited on me two weeks ago.
Not sure why I continue taking my car to be serviced here other than I must be a glutton for punishment. Had some catalytic converter work done and within days had to take my car back to the dealership where they admitted some ignition coils werent connected back properly causing my car to misfire. I appreciate the fact they owned their mistake by correcting the problem swiftly and threw in a complimentary wash. Fast forward I went in for a routine oil change and asked them to check my air conditioning during the multi-point inspection. I was told the compressor had gone bad and needed to be replaced so I gave them the go-ahead to do the work. Here we are two weeks later I take my car back to the dealership because my air still is not working properly and am told no one can look at it since I dont have an appointment. I ask to speak to the service advisor that helped me originally and she says hes off so I ask for the service manager and she says he is off as well after Ive driven all the way to Cobb County in GA heat. Unacceptable when Ive spent thousands of dollars at this dealership in the last few months alone. I take it to the dealership because the work is suppose to be guaranteed but if Im having to return shortly after each visit since something wasnt initially repaired correctly Im not really winning.
Sarah Thompson is amazing! So attentive and knowledgeable about her product. I would highly recommend this dealership.
Had my 2018 towed in 3/22 and picked up on bv 3/27 to only have the SUV shut down on the highway not even 15 later. Now I had to have it towed back in. Service ESC and service issues were never addressed by tech or service advisor . The service advisor reassure me my vehicle was ready but it reality it basically wasnt. Now I had to spend money Saturday to have someone bring me and again 3/29 to finally get a rental. Unsatisfactory. Recently retrieved my vehicle on 4/2/21. Now the radio screen is frozen and will not connect to phone. I thought it needed to reset after repair but as of 4/5/21 nothing
They were fast, friendly, and extremely helpful. Capital Buick is not my local dealership. I shared the offer I received to our local dealership because I preferred to deal locally. Our local dealership said I should take the deal with Capital. They couldn’t touch it. I will go back to Capital next time I am in the market for a Buick GMC vehicle.
My father was a loyal customer to Capital GMC for well over a decade, and the five stars mostly reflect what he would have rated them. When I had to get his car serviced for him because he was sick, the service people always asked about him and how he was doing. When his Pontiac finally kicked it, he purchased his last car from Capital GMC. He passed away a few months later. The sales staff was very sympathetic and helped us resolve issues with the car loan, etc. We appreciate the kind treatment Capital GMCs staff showed to our father during his years as their customer and to our family during a difficult time.
Theo Petenzi was our sales consultant. we are really happy to have him to complete our deal in just 2 hours with a fair deal. He really helped us to get our questions answered quickly and booked the car on the same day. we were shopping around for a month but we are lucky to him to find the perfect car for our family. Thank you!!!
I purchased a used vehicle from Capital Buick GMC in January of this year. Less than 30 days later the transmission went out. I took it back to Capital. There service department looked at it and determined that it did indeed need a new transmission. They quoted a price of $4800.00 to repair my newly purchased vehicle. I spoke with the used car sales manager, and he informed me that there was nothing the dealership would do for me. I had the vehicle towed elsewhere for the repairs. Capital Buick GMC had the opportunity to gain a customer for life, but instead lost a customer and a reputation.
Brought my car in for oil change and issues with jerking N check engine light. They did not tell me that the issue couldnt be done same day/ I was stranded at work since i dropped the car off. They did not have any loaner cars. I called the next morning. No one answered. Couldnt get in touch with anyone til 12:30. They reassured me the car would be ready by 2pm (because thats the time i got off work) And it wasnt. I had to uber there, and car wasnt ready. TWO DAYS LATER the jerking started again and the check engine light is back on. Im very dissatisfied
Took my brand new 2020 Terrain in because I had a very slow leak over the course of 2-3 days. They told me that it was not able to be patched and I would need a brand new tire (I’ve had this car for less than 60 days) so I grabbed my car and took it to discount tire. The guys at discount tire patched it for free and said it was extremely simple. When I asked the dealership why it couldn’t be patched they said it was because the screw was too large but that was clearly a lie. It was patched in 30 minutes at discount tire
My experience was quick and easy with text notifications that kept me posted and notified me when my car was ready. I was also given the option to pay touchless prior to picking up my car.
Now , I’m going to tell everyone DO NOT GO TO THIS DEALERSHIP FOR REPAIRS!!! I’ve spent $4000 in a month at this dealership for several repairs. I want to make sure my vehicle in good condition. Well the main reason I took my vehicle in was for the AC. It was blowing out hot air. Make a long story short after a month it’s still blowing out hot air. I’ve spent about $1000 in trying to get it fixed with this dealership with no luck yet. I finally had to contact the manager of the service department. I’ve spent ubber fees going and coming to the dealership plus the cost of the repairs.. NOW REMEMBER THIS, THEY SAY YOU HAVE A TWO YEAR WARRANTY ON REPAIRS, BUT WHAT THEY DON’T MAKE CLEAR IS ITS JUST FOR THE PART THEY REPLACE. So if the technician replace a good part just to say it’s fixed and you bring it back again, they will say it’s something else , so you can be charged again. WELL GUESS WHAT? This is enough, they will either fixed my car and I’mNot paying for anything else, and I get a vehicle to drive until they do, or I will see them in small claims court. You are not going to keep charging me until you really find the problem!
Sarah was amazing to deal with. Prior to going to capitol gmc I went to Rick Hendricks gmc and felt like I was getting taken advantage off it’s low offers and not honoring autotrader sale prices. I was not pleased with their sales team and decided to go elsewhere. Thanks to capital gmc for the great customer service.
I recently purchased a car from Capital Buick GMC. The Service Manager as well as staff showed their professionalism when I took my vehicle for its first service, informative, courteous, and helpful. The entire team is highly experienced. They treated me like a family member. The service and wait time is outstanding in comparison with other dealerships Ive been to. I had my vehicle back in just a couple of hours. I highly recommend Capital Buick GMC in Smyrna. If you are in the market for a GMC or Buick vehicle you must check out their inventory and prices, or if your vehicle simply needs to be serviced, go see Capital Buick, GMC.
My sales rep Errol was the best salesman ever. He really took care of me and truly went above and beyond to make sure to accomplish everything I asked for. I will definitely be back at Capital GMC for any of my future car purchases.
The service I received was excellent. I was looking everywhere for a good deal and no deal compared to Capital Buick GMC. They were extremely friendly, fast, and efficient. I highly recommend.
Jaime was awesome. I went in thinking I needed a specific thing. Her guidance and advice helped me get to the root cause without spending unnecessarily. She was professional and helpful.
Everyone was absolutely amazing. It began with Aaron in Sales, and the experience carried through Finance and Signing. They each exceeded the expectation set by the last person in what has been the best car buying experience ever. I am officially a customer for life, and will send everyone I know looking for a car their way.
Its more about your service department, the lack of knowledge from the service providers and the lack of communication from the service advisor Morgan. I had to initiate the calls and follow-up. Dealing with service advisors from other dealers seems be less stressful, they seem to have it together but not this team. I had to make 3 call to finally talk to Morgan. When I got in the vehicle to rake it home the engine light was on, when I told Morgan he couldnt believe it himself. He carried the vehicle back to the technician and brought it back and said it was a fuse. After getting the car home the engine light came back on.I refuse to take the vehicle back to the dealership for repairs. Not impressed at all with the service department and the technicians.
Great sales experience! Sarah Thompson from the Capital dealership worked with me to find the right car, quote a price, and offer very creative alternatives that would save me money. Even though the right car was out-of-state, she and her manager offered to have it delivered to my house. Im very impressed with her professionalism and the ease of working with her through the sales process. No pushy sales job, just a very professional approach. Thanks so much!
Really good customer service but they promise you whatever they can to you only for you to buy a car saying yeah buy this vehicle and with in 6 month of good payments with out missing a payment come back and we will refinance another vehicle whatever one you like. When you go back they tell you well keep paying on the same vehicle for 6 more months and come back. Why they got to lie to you.
I called in advance and made an appointment. They told me it will be about 40 min oil change.When I arrived on time. The guy told me it will take two hours.Then he came back and said they need to do more stuff on the car other than oil. Which they actually didn’t and I end up paying almost $600 while only coming for an oil change. This is EXACTLY why ppl don’t trust dealerships anymore. I will never ever bring my car back to you.
I visited them for a service a few months ago and because something was not done correctly be the technician, I had to bring my vehicle back. I was not pleased with this but they admitted the error and I was not charged.Months later I had to take my vehicle for engine light message (against my better judgement), I didnt want to go to them, but they were the first available and I didnt want to drive longer with the issue.They fixed the issue, mentioned other recommended repairs, I declinedA week later all of a sudden something went out on my vehicle and another major repair was needed. I took it back and asked if they could of caused this of course they said no (How can this be proved either way). They said they would check it, but not charge the test fee. Of course the price quoted included the test fee (which I discovered because I got the repair done at another dealership for $200 less). A few days after they check that issue my windshield wiper transmission died. I am thinking this is odd, every time I leave this place something new breaks. I was not having back to back issues before coming here. I dont know if its incompetence, carelessness, on purpose or bad curse or all four. Either way I will NEVER go here again.
My husband and I purchased our Yukon from Capital. It was the easiest car buying process ever. Aaron was amazing to work with, he listened to us and was willing to work with us. Finance was easy and painless. Very happy with the honest and friendly experience.
I had the best car buying experience with Capital. The entire process from email inquiry to signing papers was a breeze. Aaron Miller gave me top dollar for my trade in and a great deal on my Canyon. Donna Morgan made financing quick and easy and got me a great interest rate. I will definitely be using Capital from now on for my future vehicle purchases!
This is a review of the sales team. I found a great deal online in another state and called here to get a transfer deal. James the sales manager was happy to offer to get me a better deal but that was a lie. He took my information and never called me back. I waited 9 days and got nowhere. It took me calling back and dealing with another sales person to learn that they couldnt get a better deal and in fact their offer was $8,000 more for the same car, same trim and packages. I was so upset and frustrated to learn that giving this lying sales manager a chance ended up costing me that great deal. The sales manager of all people should be responsible and trustworthy but thats simply not the case here. Choose a better dealership for your purchases this location definitely cant be trusted.
Everyone at Capital Buick GMC is first class! Morgan and the rest of the service staff are very personable and professional. I have a dealership 2 miles from my house and I’ll drive the extra 30 miles to them any day of the week!
Scheduling was quick and easy. There were plenty of times available, which was nice since it was a Saturday morning. The staff was friendly and helpful, I even received texts with updates and when I could return to pick up my car. I have been taken care of each time I have visited this dealership.
Theo Petenzi made my new truck purchase a straightforward and hassle free transaction. Minimal back and forth via text/email now I am set to enjoy my new truck.
Customer service was excellent and the service on my truck was fast! The waiting room was great and allowed me to work while waiting for vehicle. Thank you Capital Buick GMC!
We were thrilled with our experience at Capital GMC! We were getting close to ready to buy a new car, and had looked at several other dealerships. We went in to check out their inventory and met Rodney, the salesman. We immediately felt comfortable with him and were hoping he could offer us a good deal so we could give him our business. He did not disappoint! We were impressed with every step of the process, and with everyone involved. Weve already recommended several friends who are also in the market to come here. And Im sure well be back when its time to buy again!
I was able to wait for my vehicle due to the Covid 19 pandemic. Staff took every step in being very cautious with my vehicle. The waiting room was open and social distancing was in place. As a healthcare worker I really appreciate them taking the necessary precautions. Great Job guys!
I made an apt to get my oil changed at 10:00am online and when I got there the staff told be it would be an hour and a half wait..so I am confused as to why make an apt? Staff was very courteous and did what they could do to make my wait shorter. ThNk you!
EXCELLENT experience. Highest quality staff of any dealership I have visited. It was a pleasure doing business with them. They take care of their vehicles and are so easy to work with. The Jeep we bought there had a recall out, and they sent it to Jeep to have it repaired before putting it on the lot. Very ethical and high standards. Will definitely buy from them again.
The service tech damaged my air box and broke one of the screw holders and lost the screws. I only noticed it when I went to clean the washable filter a day later. I notified the service mgr -Allen and he had a bunch of excuses but said it would be corrected. Two weeks later and nothing still. I haven’t heard from Allen since. This is totally not what I expected. 2nd time coming here and the 2nd issued.
Just bought a new 2019 Enclave from Capital and could not be any more satisfied. I was greeted at the door by Sarah Barnes and she gave me a very thorough run down of everything I needed to know about the car. James Jacobs was also very courteous and made sure we were being well taken care of. Overall, a great buying experience.
I was giving this dealership a chance after receiving poor customer service from a GMC dealership just south of Atlanta near Morrow, GA. I will not be coming back. Everyone I dealt with at the point of service was cold and dialogued in an uninterested way. The wait, every time, has been much longer than was estimated by the dealership. I won’t go on with my dissatisfaction as it’s not worth the time. However, I will say this: take a page out of the playbooks of Publix and Chick Fil A and focus on customer service. Let’s be frank, without the customers, you have no business. I along with my family, friends and anyone else that ask will take our business elsewhere.
The crew at Capital Buick GMC took great care of my vehicle and me. Services and repairs were done quickly and very well. Vehicle is operating as good as new.
I called the service department, explained my exact issue, the rep advised me to come in the next day. I specifically asked if I need an appointment and he said no. I arrived when the service department opened and wasn’t able to get assistance because I needed an appointment!!!!!!!! I spoke to the same person on the phone and when I got there. He acted as if I was completely irrational for questioning him. Incompetency and lack of customer service fundamentals seem to be the normal here.
That young gal I think her names Christy gave me the GMAC smartlease hookup!
I had issues with my last service but Rodney at the front desk was very helpful and listened to my frustrations which is greatly appreciated. I also received a call from the Service Manager Allen who also addressed my concerns. Although I feel they do have some work to do they have shown me they are dedicated to their service and are listening to their customers. Because of this I will continue to do business with Capital GMC.
Longer wait than anticipated (promised one hour but it took almost two)Customer service explained why to my satisfaction, and everything came out great in the end.
Brooxie went above and beyond to help us in our search for a new vehicle. She answer all questions in a prompt and professional way. She followed up with phone calls after our purchase. We made a long trip to the dealership and she helped us drive away with the vehicle the same day...ultimately, avoid us having to drive back again.
Went in a for a perceived minor issue along with an oil change. Alas they also found an issue with brakes. It happens. Couldnt fix in the time allotted, so they loaned me a car for the night and had it fixed by noon the next day. Compliments to Radi, Service Advisor.
Far too many little issues adding up to major frustration getting things fixed. Ultimately had to have GM and another dealership get involved to get everything sorted.I would like to think I had a very rare and unique experience. But the high amount of other 1 or 2 star comments may signal a real issue with quality there.The staff is friendly and the facility is clean. Theyve also been quick and easy for general maintenance items. But if something breaks and you want it fixed...... and you want it fixed right the first time..... Take a trip out to Hardy instead.And to Tony. You were in the email chains. You know my experience.
Over promised and way under delivered. We will NEVER do business with this dealership again. They did not report the trade in of our leased 2016 Canyon for a 2018 Canyon until weeks after the transaction was complete. This has now caused a negative report of non payment on my credit history, due to payment from the old vehicle being auto debited and not properly transferred to the new account. We were promised from GM Financial that the funds would be moved to the new account, and it was not. Even though we paid for our lease payment in full, I am dealing with a gigantic mess of having my credit score affected. The finance manager at the dealership also failed to notify us that we were being put into a 48 month lease as opposed to the 36 month we were trading in. “Your payments will go up $43 and that is the only change” is what we were told. As I read through the lease documents, I was rushed through and encouraged to sign. I have made numerous attempts to contact this manager and her last promise was to text my fiancé from her cell so he could provide the past and current account numbers to her to try to fix the situation with the account balance not being transferred. We have not heard from her. She basically told me “oh well” when I spoke with her regarding the longer lease term. So unprofessional, unacceptable. We were also asked by the sales woman multiple times to leave them 10 stars in their surveys, which we did, prior to learning of these issues. I will be visiting the dealership to personally speak with the manager next week. I do not recommend this business!** thank you for the response but I have already reached out to the finance manager and that is contributing to our bad experience. I will call later this week to see when there is a general manager in to speak in person.**
The purchasing of my vehicle went smooth. The clean of my at vehicle took a minute. I wish they would checked the tire pressure. Three of my tire needed air accord to the app I downloaded.
Had to have a recall done on my Envoy. I called a week ahead of time to set up appointment. I arrived on time and had to wait to speak to someone, they were busy so I understand. They took my truck and came back 30 min later and told me I would have to come back. I asked why and they said that they didnt have all the parts needed. I asked why I made an appointment then, that is when they got rude. All they had were excuses and finally said that they did all they could. Now when you make an appointment a week out, take time off of work I would expect the work to be done. Not so, I tried contacting the service manager, and general manager with no response to either phone calls or emails. Worst dealer experience I ever had. I am not a volume buyer by any stretch,but when the time comes to purchase a new truck, I will avoid this place at all costs.
John RossHe helped me and my family get the best deal on a car. He was calm and very patient especially with my lack of knowledge about buying cars. He also gave me the best service that I ever received for a car dealer. I recommend him and his dealership.
On my very first visit to Capital GMC, Cristian greeted me early Wednesday morning with a great smile. Even though I did not have an appointment, he took care of me and serviced my vehicle to my satisfaction. I received excellent customer service. Ill be back for all of my service needs.
Errol my sales rep, Ms.Donna, the entire show room staff as well as all the service center staff. All have excellent customer service skills. Friendly, polite, patient and very professional. Outstanding ! I will recommend Capital Buick GMC to everyone in need of a great car buying experience.
I went to looked at a vehicle that I first saw on auto-trader at this dealership but went I got to the lot I was told the car was no longer available even though I called before hand to make sure that it was. I was upset and told the people at the dealership about it. The next day the sale manager called me and offered the same type of car at the same price. I dont know if I will take him up on the deal but Im glad he called to address this issue.
I cant sing the praises of the service team loudly enough!I had a very concerning experience with our 2019 Buick we just bought that required a tow to the dealership with less than 200 miles on the odometer! Tim the Service Manager took the bull by the horns and had the problem resolved (software reprogram) and ready for me to pick up within about 3 hours...AMAZING!!!Kudos also to the service adviser Radi and the technician Matt for going above and beyond for us.Heck, they even gave it a bath...what more could anyone ask for?Thanks Guys
Friendly staff and great service. They took care of me and my vehicle and made me feel like a priority.
I don’t feel satisfied!!! I feel ripped!!! 80% of what they told was lies!!!. Greedy salesman Rodney havens! And greedy used car manager!!!
This was the absolute WORST experience I have had in the potential of purchasing a new vehicle. My husband and I trade vehicles every 2 years, so Ive become an educated buyer over the years. I always validate my trades value range through KBB so that I know what its worth. Im not interested in sitting in a dealership all day haggling back and forth so Ive learned to be honest with the dealership upfront: I tell them up front what specific vehicle on their lot that Im interested in, what I have to trade, what Im willing to pay for the new vehicle, what I would like to get for my trade and how much I will put as a down payment. Im a finance person, so I can figure the monthly payment. Heres where things went wrong with Captial GMC. Last month when considering buying a $70k GMC Yukon Denali, the Sales Rep I was referred to, Rodney Evans, was the rudest , most condescending individual I have EVER dealt with. After insulting me by offering $4k less than KBB value for my trade, I let Rodney know that I was very disappointed in the offer as I know what my vehicle is worth. He asked how I knew and I told him I had researched through KBB. He VERY rudely told me that KBB was not a place for me to determine what my trade was worth and kept going on and on about how the market dictates a cars value (DUH - that is part of KBBs value algorithm), I couldnt get a word in edgewise, so I interrupted finally and said Im not going to play games, goodbye and hung up. This idiot texted me and thanked me for hanging up in his face!. He followed up a few minutes later with another text complaining about it and I responded telling him not to contact me again. 3 more harassing texts were received from Rodney, each time with me responding not to contact me again and I was NOT buying a vehicle through him. I called and left voice messages for the General Manager (James Jacobs) and the New Car Sales Manager (Robert Smith) briefly explaining the situation with Rodney and neither one of them bothered to call me back. Lastly, I received an email last Friday from Tori (Customer Service) asking if I was still interested in purchasing a vehicle from them. I responded yes (because they have the exact match of vehicle specs I want) and she called me immediately. Very nice lady, I explained the situation to her and she offered to see what she could do to help. As I was trying to hang up my cell phone, I heard voices. I put the phone back to my ear and hear her asking RODNEY EVANS his side of the story. So, he had been listening to the entire discussion. He couldnt stop complaining about how I hung up in his face and I finally interjected to let them I know I was still on the line and told him what really took place.....as I was explaining....he hung up on me! Classless! I would have expected that Tori would have had one of the managers to call and apologize to me, but Ive heard nothing since then. Hows that for customer service that they brag about for someone interested in buying a $70k vehicle (with a GREAT credit score, several thousands to put as a down payment) and a trade they would have made money on. This dealership showed their true colors over and over.... I went to Rick Hendrick GMC in Duluth to purchase my 19 Yukon Denali. Very professional employees there, better price than Capital offered on the new Yukon AND they gave me 3k more in my trade than Capital offered.
Had an amazing experience with Theo . He was available for any questions I had, even on his off day. Theo went above and beyond to ensure it was a smooth process . By the time I came out of the finance office , my car was gassed up , clean and ready to go!
My 2019 acadia denali stinks after they serviced it. It smells like an inner city taxi and my clothes smell the same way when I get out of Denali. It took over two weeks to repair. My car had just over 1,000 miles on it and still had the new car smell when I brought it in. They must have puked in my car and then tried to cover the smell with cheap deodorizer. Low quality noncaring unprofessional service.
Oh my God. Never thought it would take 2 1/2 hours to get a oil change and a tire rotation. I understand if it is busy about waiting, but on this particular Sat, it is not. Totally unacceptable Capital. And my wife has been here plenty of times before. It is not our fault that you guys dont have enough help but COME ON. I am still here now and its 4:03 pm. We got here at 130. Geesh.....I usually dont write reviews, but this is just awful. Do better
I have purchased 25+ vehicles through work and personally. The experience I had with Capital Buick was far and above the worst experience I have ever had to deal with. I worked with Sarah Thompson and since I was flying in from out of state to purchase this vehicle, I asked to be told every imperfection before my trip. I was shown a few minor scratches (to be expected from a used vehicle) but, I felt confident since it was a Certified Pre-Owned and had passed their 172 point inspection. They picked me up from the airport and brought me to the dealership. There were several more scratches on the exterior than I was made aware of. The passenger side rear quarter panel had been painted over from an obvious accident. The major issues were on the inside. To name a few, the drivers door hinge was broken, which allowed the door to open to more than a 90 degree angle. The plastic cover protecting the speedometer had a 5 crack in it. The attempted detailing was laughable at best as there was absolutely no attempt to clean the vehicle. Carpet stains, pet hair etc. Sarah brought out her manager for me to speak with and I pointed out all the major issues. Neither of them had much to say since they learned I was an educated buyer and not someone that they could manipulate into purchasing a Certified Pre-Owned. I wasted an entire day and hundreds of dollars on a flight dealing with Capital Buick GMC. Dont waste your time and money. Buy from anywhere else.
No appointment needed for an oil change they day I came. Awesome to get that kind of service. Im sure thats not a daily occurance but would definitely use them again for ease of use. They even provide a light lunch if your there around that time.
On several visits to the dealership, I was almost charged for service that was included in my warranty until I indicated that such service was covered. A member of the Service Dept. then had to call the main office to inquire about the warranty. The Service Dept. should have the customers warranty information readily available and to check that warranty when the system indicates that services are necessary. In addition, apparently the technicians dont always perform all the services that should be done during maintenance. On one occasion my tires may not have been rotated as is customary during an oil change. This is because my tire pressure was low prior to taking my car in for service and I mentioned that to the service desk. When my car was ready that was the first thing I checked and the technician had not put any air in my tire. I was very disappointed and annoyed by this. The front desk clerk then literally took the car back himself and put air in my tire. I have now decided to take my car to another Buick dealership for service. I am not satisfied at all with the Service Department at the Cobb Parkway location.
This as the best vehicle purchase I’ve ever experienced. The staff was very nice and offered me great rebates and savings on my brand new 2018 SUV! I’d definitely refer them to a friend and will purchase from them in the future.
I cannot say enough good things about this dealership. After a horrible experience with another GMC dealership, the team in the certified repair department were amazing. Donna and her team are courteous and professional and will definitely always have our business!
This was by far, the best used truck buying experience I ever had and I will be back then next time I need a vehicle. I submitted an inquiry after hours and was promptly greeted the next morning by Torii (Business Development). What I was looking to do to make a deal was a tall order and the entire Capital team made it happen. From JJ (General Manager), Mike (Used Car Manager), Chris (Sales) and Charles (Financing), I felt as if I were the most important person at the dealership. Jimmy and Ben in Service took great care of me after the sale by taking care of a few minor items on the truck. Again, I will definitely be back. Thanks Capital Buick GMC!
Average to below average car buy experience. The vehicle that I purchased had obviously not been fully inspected as there were a number of small things that didnt function properly. You could also tell that the car was not properly detailed before being listed for sale. The only positive was the price I was able to get the vehicle for a bit under blue book value but that money went into getting the car detailed( inside and out) and fixing things like the wiper fluid dispenser. Probably wouldnt purchase there again.
Car was in your shop 3 days for a oil change. No loaner cars available, wrong parts ordered for vehicle, and service advisor just said we will just let u know when the parts come in after car was there 3 days.
If your looking great salesman and sales experience please see my Mr. Rodney Evans. HeHalways t
Went in for a deal. they gave me a fair value for my trade, transaction went on for 3 days smooth and simple no funny business very straight forward. Errol is a beast of a salesman, Theo is smart, James is a great numbers guys/closer and the Lovely hassle free Finance Manager Mrs Donna.11/2/2020 : unresponsive dealership, called me and asked me to get my own tag, youre a dealership. do the dealing.
TL;DR: Sales process is easy. Warranty work doesnt seem to be prioritized whatsoever.Where to start. I purchased a new GMC from Capital a few months ago. The buying process was seamless. I think we were in and out in a matter of 3-4 hours from test drive to keys in hand. The staff in the sales office was great. So far, thats about where the good experience ends for me.Heres my rating breakdown: There are 5 stars possible. 1 star is a baseline to even post a review, so that leaves 4 remaining stars - and in the case of Capital, thats 1 possible star for each department. The second star here is solely for the sales department. UPDATED: 3rd star for new collision manager(Debbie) who helped expedite my service once involved.I think the key thing Im learning is that between their four departments, no one talks to each other, and worst of all, no one talks to the customer. At least in my case. Cautiously optimistic that I am an isolated case because they surely have a lot of customers.First experienceI bought my brand new GMC back in the spring. I purchased an SLT model, just below the Denali. I had all-weather mats with my car. The car model was so new that these mats were not available yet through GM. I called a couple of times over a few week span. I got a recall notice on the computer of my vehicle, and when I called to schedule that service, it turns out that the mats had been delivered and I hadnt been told. A small inconvenience, but an indication of what was to come.Second experience(long read)About two months into owning the vehicle, I started having issues with a door check strap and it snapped off. I brought my car in for general service and had them look at it on 7/18. They had to order the part. I called two weeks later, and after being disconnected on the phone, never got a call back, leading me to believe the part wasnt there.The thought slipped my mind for a couple weeks and I called the parts department back on 8/13. I asked if the part had been delivered and whether or not I can come get it repaired. I was told the part was in and that I needed to schedule service with the service department. I asked the parts rep if she could tell me when the part was delivered. She said no, she didnt have that information. I reluctantly scheduled my service for a week later.I decided I wasnt going to take no for an answer. I called the parts dept back and asked again, why a company that receives parts every day and signs for them could not tell me when a part was delivered. Magically, she was able to find it in the computer, to which she tells me that it was delivered on 7/25 - A WEEK AFTER BEING ORDERED - a full two and a half weeks before I called. If I, THE CUSTOMER, did not follow up MULTIPLE times, I would have never been called.It took me the better part of 10 phone calls to finally get an expedited service date - on Wednesday 08/15. I was told I should allot an hour for service. I arrived on Wednesday and lo and behold, guess whose appointment was not in the system? Yep, you guessed it. Mine. The service manager remembered my case and took blame for not putting it in the system.30 minutes later, I have the body shop manager come talk to me. She asked if I had been talked to about cost and timelines, to which I said I have a bumper to bumper warranty and this should be covered. Turns out its not a one hour install, and was told that they had to take the door apart, including welded parts, repair, repaint, etc. My car was going to have to be in the shop for a few days, and couldnt be touched for 3 days. I was given a loaner truck, a bare bones truck. The lowest trim possible, also with 1/4 tank of gas.I get it. Im am warrantied work. Theres no extra money coming in from my work. Thats why its not prioritized.Now I wait. I will be calling every day to check status of the vehicle because I dont trust the service, parts or body department at this point to give me updates on their own.
Great place I spent two hours there 12/29 & 12/31. Radi was my tech he was very helpful. They offered sandwiches to those in the sitting area. They got my problem fixed and repairs not covered under my warranty was affordable and quickly done. I was told what needed to be done now verses what can wait. Great business. Ill continue to visit for any future needs for my Buick Enclave. Oan I was seen at my appointment time.
This GMC service department is really the best. I have been to other dealers for service on my Sierra. These guys should be training all your other service departments on how to talk to people, be personable, not oversell unnecessary services, and just basic manners. I drive from 30 miles away to go here and will continue to do so. Im planning on getting my 3500 from here this year because of the service provided.
I finally got around to doing this review! My salesman was awesome. Working with him was the only enjoyable experience with this dealership. Where do I start with this place?? They put me in vehicle for a month and a half only to call me and say the bank didn’t finance the loan and I have to return the vehicle. My trade in was returned. However, I was now default on my current loan due to the vehicle just sitting for over a month. I demanded to speak with the GM. He made me sit in the lobby for hours before agreeing to speak me. The only thing he could give me was sorry. 🙄🙄🙄 Donna in finance is the absolute worse she’s the main reason the deal fell through! She sent my co-signer paper work to the wrong address! Her communication skills are awful and that attitude is through the roof. She made horrible accusations against me. I work hard for what I want and to be accused of fraud is a real slap in the face. Needless to say thanks to these folk I now have a repo on my credit which is going make it even harder to get a vehicle. Thanks CBG
Very upset with this dealership. We bought a Yukon Denali from them several years back and had a great experience but not so much in the last week. We tried to do business with them again by trading our F-150 platinum. We live 3.5 hrs away and were willing to drive there to give them our business again. Salesmen john lied to us on a price they were going to give us which we had agreed on just to get us to come in to the dealership he said that they were $1000 off from the out the door price we requested but only needed to bring our truck in to get the extra money once valued. My husband was ready to drive there but when I called a GM to confirm the price he said it was going to over 5 thousand more than what john told us. He said they got the numbers mixed up. I was very upset we were lied to. Neither john nor the GM apologized, the GMs excuse was only that hed only been a GM for a week. No one ever called me back except John saying that we had negative equity in our truck (100% not true again) and then he asked me to just buy the Yukon and us sale our truck on our own. Very disappointed in this company!
Exceptional and professional customer service! Rodney Evans was our sales associate and he went above and beyond his job title to make sure we purchased the right vehicle. He was genuinely caring, knowledgeable, listened and answered our questions. We purchased the 2018 Yukon XL that day. Thank you Rodney Evans.
Worst experience by far. Worked out the price of the vehicle over the phone with the salesman and did the credit app online. He called me back said I was approved. I came in to the dealership signed the worksheet with the salesman that I would buy the vehicle with the terms we just went over on the phone. Then had to wait an hour and a half to finalize. When I get to the finance office the interest rate had just about doubled. I walked nobody could tell me how the rate doubled from the salesman’s office to the finance office I walked. I went across the street to Steve Rayman Chevy and bought a vehicle great experience there.
I went in to Capitol for my last oil change that was supposed to be included in my new warranty. I was told when I bought the car ( not from Capitol ) that I would get 4 oil changes in the first 24 months of owning the car. I bought the car Nov. 2014 just 19 months ago. The associate notified my that the warranty that included the 4 oil changes had to be used before the vehicle reached 24k miles and I was just past that at 26k miles. He notified me that the oil change would not be covered by the manufacturer GM. I asked to speak to the manager Ms. Donna and she called GM on my behalf to ask them to make an exception. GM kept her on hold for several minutes and told her to call someone else. In the mean time she told me that she didnt want to keep me waiting while she was waiting for an answer from GM and that Capitol would cover the cost of the oil change if GM refused. This is excellent customer service and I really appreciate the generosity of the dealership in asking GM and ultimately taking care of the 4th oil change that I was promised when I purchased the vehicle. I have only been a GM and Capitol Customer since I purchased my new car in November 2014, but so far I am impressed with the service I have received from Capitol. Ms. Donna and the associate that handled the oil change Christian were great and I look forward to doing business with Capitol GM for as long as I own a GM product.
Went about a week ago and had an awful experience. Went to look at a used 2017 Ram 1500 big horn. Sales person was so dull and seemed to not care anything about making a sale. Took it for a test drive, liked the truck, decided to buy it. While we were working on our paperwork we had him value our trade in. He comes back and says someone else bought the truck while we were working on our paperwork for it. Would never recommend this place.
Thanks to Roddy and the entire service team for great service.
Sara was great! Very informative and very helpful ever since. The patience and kindness shown by this dealership was amazing. I have been a loyal customer since I relocated to Atlanta in 2012 and this is my second vehicle from them.
My husband and I have been trying contact someone with some sense at this dealership for 6 days.... I DON’T KNOW WHAT THE HELL IS GOING ON AT CAPITAL BUICK GMC!! We don’t think they want to sale any vehicles. Every negative review here most definitely perceive and reflect our experience dealing with this dealership! We have never experience anything like this in our lives.
While the service advisor was excellent and got the car in immediately to be looked at, the price gouging on parts is unacceptable. Yes I was told what the estimate of the repair would be around $725.00 and since its a critical part and my daughter drives the car I approved the work being done. However, after the fact when doing some additional research, the part # 25849949 (GM axel assembly) retails for $447.99 but can be ordered directly from GM for $224.00. I would expect a GM dealership to afford its customers the best possible pricing on parts. Doubling the price is unacceptable. I will have to think very hard before getting future work done at a GM dealership.
Visited on 1/13. Spent an hour with a sales rep. Did a test drive, provided personal information, ran through the specs and model I was looking for, had our drivers licenses photocopied, was told I would get info on a quote within a few days. Have YET to be contacted by anyone. Which is odd because usually car sales are all over you trying to get a sale. Not planning on gong back or purchasing there.
They were able to diagnose the problem with my Lucerne, but that was it. They couldnt get the parts because they were discontinued. I also had to reinstall several covers and my entire back bench seat because they didnt do it before returning it to me. I dont blame them for the parts, but they really got my goat when I saw my back seat laying in the floorboard.
Had my car service here often. They were great about loaner cars/rental. Tire rotation, oil change, and major repair of leak into the fuse box.When I called I informed my service advisor that I had a flat. After receiving the car back from them I kept getting a low air alarm. They had rotated the tires, so it was showing one tire but turned out to be another. After the 3rd time I took it back to them and the tire hade a nail in it. They charged me again. The dash board is not lighting up anymore but probably Wil not go back. Poor service.
When I was told that my car needed several services, I showed them that the Diagnostic Report that I received 2 days earlier stated that I only needed air in my tires. I agreed to have the c.converter replaced (that was free) and my oil changed. The worker was to call when he found out when the car would be serviced. 2 hrs. after he was to call, and did not , I called and was told that it would not be ready until after the weekend. I was to be called Monday morning, however, again I had to call. I was told that Tuesday would be the pick up date. I was called and asked if I wanted to replace a tire that needed replacing. I said no. After thinking about it , I decided that I wanted to replace the tire.( I failed to mention that when I called each time I never got to speak to the worker that was helping me. I also called and asked to speak to the manager , Donna. She never called back either!!!) I called and left a message with a worker that I WOULD like the new tire. I got the persons name so that there would be no question as to what I requested. WELL...... When I went to pick up the car there was no new tire!!
I have been doing business with this dealership for a few years and they have recently disappointed me in the quality of their service. I bought a brand new 2018 GMC Terrain and I hit a deer after owning the car for about a month. I had my vehicle towed to capital and they were going to do the body work until they told me they don’t give loaner or courtesy cars. As a long time customer I felt very slighted. They weren’t sympathetic or apologetic at all. I ended up using my insurance carrier for the body work and they gave me a loaner car while work was being completed. I thought that was a bit odd that a huge dealership doesn’t give courtesy vehicles when the town center GMC dealership is smaller and they give loaner vehicles. I declined doing any more business here in the future and wouldn’t recommend my friends or family do any business here either! Aside from Brooxie in sales, their overall service department gets a D-
Yesterday, my wife and I purchased a Buick Avenir from Capital Buick.We were fortunate to have Rodney Evans as our salesperson.He was patient, knowledgeable and made the purchase of our car pleasant and painless.We also appreciated the input and support of James Jacobs the sales manager.So, if you are in the market for a Buick, we would suggest visiting Capital and asking for Rodney.Fred and Glenda- Dunwoody
Dana Brock was great! She was very helpful, and I knew my car was in good hands. The dealership has a great atmosphere as well. I will definitely be coming back the next time my car needs to be serviced.
The service was great. But what I did not appreciate was the fact that the service manager kept pushing a service that head not needed until May.It is my observation that men in the car service department often push costly services on women, even if its not needed.
I had my 2017 gmc terrain towed to capital GMC service shop because had brakes lock up while driving and ended up causing damage to bumper that had just been replaced and also that front end shook and viberated since it was picked up from their body shop 1 week before. I was told that afternoon by service advisor that 2 mechanics had inspected vehicle and that he personally had driven vehicle and that no problem existed. So I took it to another mechanic to inspect and diagnose any problems and was informed that both front rotors were severely warped. Paid this mechanic to fix and vehicle now drives perfectly. I would like someone to explain how 3 employees inspected brakes but could not figures this out.
It wasn’t as friendly I felt rushed at the desk upon entering I tried to check why oil change tire rotation quote was well over$100 there was no explanation I informed the gentleman that I was told only $49.50 because I came in during afternoon hours... I also had a concern about a unmasked customer sitting with me and a older that was coughing without covering his mouth or anything, well I asked if they had any spray that could be used, and he said and I quote I got any spare and walked off, I did have a issue with how long it took but I’m fine with that because you guys always do a good job with my vehicle
Not so good experience. Not sure why my original post was changed. I just posted thus today not 2 years ago SMDH. I had my SUV towed in on 3/22/2021 due to service ESC and TRANSMISSION codes etc. My suv was there 1 week until I called and the advisor Mason claimed it was ready. Went to pick up my truck on 3/27/2021 to have it started skipping until it finally shut down 15 minutes later on 75 south. Reached out to Mason who had a I dont care attitude no empathy nothing. Now I had to have it towed once again. I asked about a rental being brought to me Monday. I cant keep paying to get back and forth to work nor do I have a way to come there..DONT allow Madon or the technician who handle my suv the first time handle my vehicle.
Thank you Capital Buick GMC service department for this urgent service request. A flat tire in Atlanta - again! Adriaan Geuze was particularly friendly, positive and attentive during my wait time to replace the tire and file the information with the coverage company. He offered additional information on body repairs for some minor scratches as a option for the future. He kept me informed during my wait and up to speed on how much longer the service would take for alignment testing. Its never ideal to require repairs and wait on them, but he made the process better with his positive vibe and can-do attitude. Thank you.
Michael Loncaric worked very hard to earn our business. The 2015 Acadia prices posted on the Capital website were very competitive and the main reason we visited Capital for our test drive of a 2015 Acadia. During the test drive, Michael took the time to explain the Sirius/AM and Navigation systems, back-up camera, DVD player, sunroofs, exterior lighting options, seat fold-down options and just about everything else before we left the parking lot.During the test drive, he pointed out other features like the collision avoidance and lane departure warning systems. Michael did not pressure us to make a decision that day like some dealerships do. A couple of days later, I received a call from Carl Black Roswell and they promised to beat the deal offered by Capital. They did offer better numbers and my wife and I went to that dealership to sign the paperwork on an Acadia they were going to bring in from TN. We were treated rudely and the paperwork was not ready and they left us sitting alone for several minutes until I decided we were leaving.We left that dealership with them chasing us in the parking lot and I contacted Michael again and asked for his best numbers on the Acadia we test drove. He came back with a very good offer (on his day off) on the vehicle and even though we dont really need the DVD player, we decided that was the new car for us and the numbers were right. When we came in to do the paperwork, James Washburn was very professional and explained every piece of paperwork we signed to complete the deal. If we had a question, James answered it clearly and completely. Trust was never an issue for us when working with Michael and James on our purchase. It truly felt like we were dealing with family!
The dealership handled this pretty well. I was told to fix my engine and my seat was going to be around $9500. This seemed very high to me considering the car was only 5 years old. I had to call and get pretty adamant that this estimate was ridiculous given the age of the car and the fact I had it serviced every time the car told me to do so. The car seems to have more issues that it should, I have had to have numerous little items fixed over the years and it has a variety of squeeks, etc. So, I guess I am happy with the service, but unhappy with car. The dealership did call GM for me and helped me get the bill under $3000. But still, I dont think I should have had these issues at all. Probably not a GMC customer for long. Cant fault the tech for this.
I visited this place in hopes to purchase a $70K vehicle and trade in my truck. I kept in touch with the salesman and let him know I sold the would be trade and would be coming to see him by the weekend. Crickets. Phone calls, emails, text messages and it was crickets again. I called back today and had a moment of parity and asked myself why am I running people down to spend my money?Good luck to anyone attempting to buy anything from this place. Now I understand why GM went under even more now. Crappy people on the front lines.
Clarity is so very important. I called and schedule a service and spoke to what sounded like a lazy service advisor explaining what was needed prior to my coming. My biggest issue is, if I tell you I already know what the problem is and ask if its cover under warranty, I would think the service advisor should be able to respond whether so or not. THANKFULLY Donna Bell the Service Manager has a heart not just for the company she works for but for the customers as well. Had it not been for Donna Bell being passionate and caring, Im confident I wouldnt return but after speaking with her and allowing her to do her job, Ive reconsidered. Manager cant fix what is temporarily broken if they dont know. The moral is, if youre not pleased, go to the next level.
I had new tires put in and a week later there was a broken valve and I was stranded on the road waiting for roadside service with a flat tire with my two kids. I had to pay for a car rental I had prior plans and the spare tire doesn’t go long distance so all this at my cost.
Total reviews rating 4.1
199 Reviews for Capital Buick GMC, LLC 2023:
Review №1
2022-01-28What cant I say about single-handedly the best car purchasing experience of my life? I was a loyal Hyundai car buyer for 15 years until I stepped foot into Capital Buick. Theo met me and my boyfriend for our appointment promptly and professionally and showed me exactly what I wanted. We both fell in love with this amazing 2022 Terrain and knew we had to have it. I was shocked at how quickly the process went. Before we knew it my gross old Hyundai was gone and we were out the door celebrating our sick new Terrain with drinks. Rest assured I won’t be buying a car from anyone but Theo in the future.
Review №2
2022-08-05I have been taking my vehicle here since I purchased it for oil changes and what not. During the pandemic, took my vehicle to another oil change spot that was closer to home and was advised that an oversized oil plug had been used on my oil pan and it was stripped out. Notified Capital and they advised they would handle it on my next oil change. Next oil change came, reminded them, and car came back and no oil leak. Assumed they handled my situation. Next oil change right before a family road trip, get vehicle home and all the oil has leaked out of the car into the garage. Now they will not accept responsibility. Excuses - I waited too long between oil changes and the other oil change place did it, then showed me just because they wanted to shift the blame. Being quoted $3800 for the repair. Manager Allen Fissette spoke with me and then belligerently yelled at my cousin, without cause, and kicked him out of his office. I brought my cousin because he is an experienced technician that understands the car repair process better than anyone. I figured his expertise in the field would better help me understand why I was about to foot a bill for a faulty repair that I did not have anything to do with. Nevertheless, I was so taken aback by the unnecessary rude attitude towards my cousin. It was pretty confusing since I did not receive the same aggressive demeanor from Mr. Fissette. I suspect the differences in our complexions had something to do with it. I would avoid the service department here as they are untrustworthy, rude, and do not hold themselves accountable.
Review №3
2022-05-25The service department here is crooks. They continually say you need things that arent necessary just to run the price up on you. For example, today i was quoted $691 for routine maintenance on a truck with 30k miles. This is not only unacceptable but when i asked how long it would take they responded with only an hour and when i looked at the invoice there was less than $100 in parts meaning they are charging near $600 an hour for labor on preventative maintenance, give me a break there are surgeons that charge less that. Not only is the price ridiculous but there is no way they even took enough time to diagnose and make sure everything is operating properly
Review №4
2022-04-22We made a pretty big purchase here at this location. You would think that for buying a 2022 vehicle over $50,000 you could receive at least a nice bow or even a hat or something that says you appreciate my business. I didn’t receive anything other than thank you for your business. I know GMC makes a lot of money and they can afford a hat or a shirt or even a bow on the vehicle but I guess not. Customer service will always be important no matter the kind of business you have and the kind of customers that you have. I would like to see this customer service improve for me to bring my business back again.
Review №5
2022-05-03This dealership was so refreshing to work with! Brooxie was so nice and helpful. The whole process was seamless and hassle free! Donna made me feelcomfortable with all the paperwork. I would highly recommend them to anyone looking for a new or used car!
Review №6
2022-05-20This has been a horrible experience. My initial problem was diagnosed and after two weeks I was called to pick up my car. The same service lights were on. My car stayed at the dealer and while there, my car was hit by another car and my rear end was damaged. So my car that I have had about a year and a half was in an accident while with the service department. I felt stuck in this horrible experience. The worst part of the entire ordeal was the service rep, Morgan. He does not need to be in customer service. He lacked empathy and did a horrible job keeping me informed. My car was at the dealership nearly sixty days and he called me twice. Jimmy, the body service manager was kind, but he was the last person I spoke with. I imagine this lemon of a car will continue to give me problems, but I will NEVER use this location again.
Review №7
2022-05-09It was the easiest and most transparent experience I have ever had. Sarah was very professional and knowledgeable. I highly recommend you work with her when buying. Capital has a customer for life.Aaron
Review №8
2022-08-17The dealership welcomed me as I was like one of their family members. Made me feel like home my sales guy Theo was kind enough to explain me the whole process of buying a car. He was in touch with every update throughout the buying process or time
Review №9
2022-05-05I never received a call that my truck was ready. I had my ride bring me around 4 before close. My truck was parked and ready to go. The plastic was still on the seat as well as the paper under the pedals and a plastic cap. I am not pleased with the customer service that I received. Also no one greeted me in the bay when I pulled up to drop it off. I was greeted inside and the guy seemed to not know what was going on. He asked was dropping off or waiting. If he looked in the notes he would have saw that I was leaving it. He claims the person that booked the appt was not there. He didnt need to be there for him to read the notes. Then he asked me when did I want to pick it up. I was getting a break inspection not a new transmission. I see you dont need to have vehicle knowledge to work there thats for sure. Anybody can get hired. So no I would not recommend this location to my family and friends. My next appt will be made elsewhere going forward. I have never seen a lot of customers at this location and now I know why.
Review №10
2022-07-02When I purchased my car in 2020, Capital Buick went out of their way to get me the car I wanted, where other dealers said they just didnt have it. Last week I had a warranty issue that was a bit botched from another dealer as I though it was a simple fix. I was told by one of the service reps, I believe his name was Allen that they had to order another part and that this was a collision repair. I was very frustrated as I had made a somewhat wasted trip on Saturday morning, but Allen went out of his way to make sure that the part would be ordered and that someone from collision would be available for the next Saturday (which was today - 7/2/2022) even though they are not in on the weekend. I was told the repair would take 2 hours but they had me out in 1.45 hours which I was grateful. Capital Buick goes the extra mile and I am extremely grateful to them as I live and work in Buckhead, so Saturdays are my only go-to days. Thank you Allen and Capital Buick.