Kerbside pickup
Yes
Captain Ds in Augusta
Categories
Location on the map
Augusta, Columbia County, Georgia, US
Service options
No-contact delivery
Yes
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Highlights
Fast service
Yes
Great tea selection
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Comfort food
Yes
Healthy options
Yes
Kids' menu
Yes
Quick bite
Yes
Small plates
Yes
Vegetarian options
Yes
Dining options
Lunch
Yes
Dinner
Yes
Dessert
Yes
Seating
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
LGBTQ+ friendly
Yes
Tourists
Yes
Payments
Debit cards
Yes
Phone: +1 706-863-5560
Site: https://locations.captainds.com/...
Site: https://locations.captainds.com/...
Opening hours
- Monday:10:30AM–9PM
- Tuesday:10:30AM–9PM
- Wednesday:10:30AM–9PM
- Thursday:10:30AM–9PM
- Friday:10:30AM–9PM
- Saturday:10:30AM–9PM
- Sunday:10:30AM–9PM
Captain Ds in other cities:
Comments (199)
I love me some Captain D’s. We ordered drive thru, the wait wasn’t long and everything was right. I just hate that this location is the closest to me and it’s 20+ minutes away.
I like coming to this location. The food is always good. Good customer service as well.
Very good hushpuppys, and good ole fish 🙂 very quick service, we enjoyed the meal.
Food was ok. Not seasoned enough for me Washington Road Augusta GA. I should have known when I seen they 82 score 😏
The lobby is not open and no sign on the door or online of indication. The staff have to run in and out unlocking the door. If something was missed in my dinner... like extra sauce, I have to bang on the door or go back in line in the drive thru. Purchased two Captains Platters and requested extra sauce, even if it cost extra. Did not get extra
The drive thru person was rude when I got to the window. Realized I didnt get the sauces that we wanted, but when I got back home. After receiving the order, she just decides to close the window in my face. What if I needed something else? They need to fix their attitudes.
Captain ds rocks my hush puppies
Food is tasty, service is pretty good, prices are fair. If theres one drawback they close too early
Taste great as always, nice music choice. Like always the employees are very friendly!
Great wait staff couldnt be more friendly. Professionally handled a very busy hour slammed you might say but kept thier cool and thier smiles. Witnessed three people do the job of six. They should be proud of themselves as should be the local management.
Takes awhile but definitely worth the wait
They have a attitude every single time we go there. I asked her for something she looked me dead in the face didn’t say anything and closed the window. Needless to say didn’t get what i asked for which was incredibly simple.
Boy oh boy. I got a supreme sampler and a gallon tea. Man the fish and shrimp looked cooked too fast and extra harder than normal but I was hungry. I had bubble guts for the following 2 days. The same night I went to the bathroom 4-5 times , back to back. Now Im scared to go to that captain ds.
Was pretty good havent been there in yrs bc of the quality of food last few times I had gone but it was OK except they left off my potato
It seems like everytime you go here in the evening, the customer service is terrible and the food is not at all good. I ordered a two piece fish meal and a salmon meal. My fish was two different colors and cold. The fries were cold and terrible. The salmon was just okay. And we didnt get our corn. I hate having to go back because they get even nastier with their attitude. Will not return. Had great service around lunchtime but evenings suck. So wont be returning.
Not a great experience. However, there was one great employee who helped me. Placed my order of a 3 piece fish meal and asked for a water to drink. Meal came out and didnt really look at the plate to eat but realized I only got 2 pieces and when I went back to get my 3rd piece, I was questioned and the people in the kitchen were very rude and acted like I was inconveniencing them. The young lady who took my order even questioned me.and bringing to me was a bother to her!!! Bathroom was very bad also!! Will not be going back!!! The lady who was very helpful was wearing a blue shirt and had a great personality!!!
No sense of urgency from the people working. If management was there it didnt show at all.Been to this location four times since they reopened from the quarantine, this time was the worst service I ever had at this or any Captain Ds.
Just wondering why I forgot that Im not a fast seafood fan it is just that...........
The Food was good, Service was good.
I really like the food here. I do. Sadly, you have to get past customer service to get it and customer service is pretty bad. Every time I drive up to the speaker its a small eternity before Im acknowledged. Some times I have to say hello before they bother to speak. Then I place my order. 90% of the time they completely ignore me and I end up having to repeat the entire thing. After placing my order, theres no acknowledgement. No divulging of my total. Just dead air. I drive around and, surprise, they have to ask me my order AGAIN! Ill pay, then sit there and watch them chat and gossip with each other instead of getting my order ready. Its a wonderful experience.Bottom line: The food is good, the service is abysmal. They dont care about you, your hunger, or your money. Honestly Reinharts is 500 feet away. Go there. Its more expensive, but the customer service is 1000% better.
Have never eaten here, just a delivery guy and I got an order for pickup. Sunday night near closing, the customer had ordered a gallon of ice tea with their food. The person seemed in charge asked me can I call the customer and see if they want something else. Well on a customer placed order the merchant has to contact the customer but she said she couldnt (yes she could) so I had to complete my pick up and contact my customer. Eventually got in touch and fixed the issue. While I was there 2 other customers walked out because they werent getting serviced. So again, Sunday night, I get it (hey I was out working) but this place has some work to do.
I luv this spot. I get heartburn from hell after eating it but worth the chest pain. Pre medicate if you have heartburn.
The food as always was good. I ordered the family feast. They were put of the stuffed crab but have me a choice of fried clams or more fish. The employees were very polite. It was a very good experience.
Returned for Large complimentary gumbo. Excellent customer service, attentive staff working on phone situation at this location. Area supervisor eligible for advancement at earliest opportunities.
Captain Ds is my most frequent place to eat whether I am on the road or just looking for a local place to pick something up. I am not usually a fish person, but theirs is delicious. There is always a meal I like and usually love, with great sides choices. Their combo options are great, and they often have great specials. The place is always clean, and staff are always helpful and friendly. I travel a lot, so one thing Id recommend is more of their restaurants to be available on the interstate exits!
Fresh, hot and crispy Captain Ds fish dipped in malt vinegar with those yummy hush puppies and fries - wife always gets the fish and chicken dinner - we love Cap Ds sweet n sour - they should sell in supermarket
Terrible service asked to pull forward waited for 25 minutes. It was a seafood feast for the family but still way too long. Food just didnt taste good either.
Ive always liked Captain Ds! Though they are hit and miss on some days. My last visit they didnt have any baked potatoes ready and said it would be 22 minutes if I wanted to wait. Some days the fish is chrunchy and some days its soggy. All in all its decent for fast food though!
WOW. This place should CLOSE DOWNThe absolute worst service and food I have ever had from a captain Ds or actually any restaurant. Would have been better off going to Circle K for a Roller Dog. 4 people in the restaurant and they can’t even keep up and have an attitude. Shut it down.One star is too many.
Truly want to commend the drive through crew. We eat here often, and the crew is always pleasant, always courteous, always efficient, and always apologetic if theyre really busy and it akes a minute or two extra. Kudos to the crew themselves, franchise owner and the manager for picking the right folks for the job. Always two thumbs up!
The drive-thru line was not very long when I entered, after I ordered it stopped moving. Once I got to the window and paid I still had to wait, the good thing was the fish was hot and fresh. I asked for extra tartar sauce and with a three piece meal only received 2, not ny idea of extra. They charge you extra for macaroni and cheese and then give you a very small portion that was dry and tasteless. My cup top would not stay on the cup since it was deformed and should have been thrown away and not given to a customer. When I tried to remove it from the car the top popped off and spilled tea everywhere. I had asked for sweet and unsweet tea mixed, it was only sweet tea. This visit will last me for quite a while, not impressed.
If I could leave a zero I would. This is the worst captains ds Ive been to. Nobody in line or in the drive through and it took forever to get my food. Then the person that came in 10 minutes after me gets their food before I do and Then when I get it, my food isnt even hot.Second time Ive had a Bad experience at this location. It makes me appreciate the other locations even more.
I lived in Augusta all my life and I normally go to the Captain Ds on Wrightsboro or Dean Bridge Road. This was my 1st time trying the one on Washington Road, and I must say this was the best eating I have ever had in a long time. The food was hot, fresh, and delicious!! I ordered a seafood deluxe and it was absolutely good!!! The food and customer service were awesome!! Keep up the great work and you gained a new customer who will come back!!
Perfectly cooked fish, the fries leave much to be desired though. The customer service PERFECT every time! Great service, GREAT FOOD. (except the fries which are often soggy and microwaved. I wish fish places would have equally delicious fries so us American yanks can experience some good fish n chips)
Had a bad experience.Ordered on lineAnd food showed complete at 6:13. I arrived at 6:15 parked up front and waited.a short time later I called to find out where my food is at ashe said it will be out soon. So I waited no one showed up so went inside there were a few people arguing about there food. So I waited and finally I gave my name and ticket number theycould not find it then I showed on my phone that I order it and then it showed up. This was 6:40 now and the food was cold I just left with the food ..
This establishment is first class in every sense of the word. The evening manager treats you like royalty and makes sure youre happy with your food and everything else. She is a very valuable part of the Captain Ds team of professionals. There are other Captain Ds restaurants closer to me, but they cant hold a light compared to this location. I dont mind driving the extra mile to be happy with my dining experience. Every other Captain Ds in Augusta has HATEFUL, rude, and slow service so this location is the ONLY place where I go to enjoy fresh seafood. The Gordon Highway location told me and my guests that the all you can eat Sunday special ended at 7:00 PM, which was a bold faced LIE, and thats how I discovered the Washington Road location, where the manager actually waits on her customers and keeps an immaculate restaurant which means everything. Youll see the tremendous difference at this location when you give them just one try. Trust me, it is well worth driving the extra distance to receive first class service and fresh seafood where they actually THANK YOU for your business and make sure you are 100% pleased with your meal. Again, the evening manager makes her restaurant first class and shes not afraid to interact with her customers.
The lady taking our order and brought our food to us (short wait) was so nice! Great customer service!
The service was slow but they only one person doing the front register and the drive thru. Other than that the cashier was very nice. For it being the the start of supper rush, and she was suppose to get off at 2:15pm and it was 5:30pm. She was so nice and helpful. The food was delicious. They just need to get some more workers.
Its a hit or miss, yall 😁. We all have bad days, right?Long waits, the busy but courteous employees get more short and less attentive with customers as they try to keep up with demand. I guess what Im saying is the busier they are, the quality of the food drops, the employees become overwhelmed, and the quality of service as well, begins to drop. Maybe more employees, shorter waits, better attention to food, and most of all customers. Until then Ill be trying to visit during slow hours. I take seeing another person standing at the register being put off 7 times in a row; and my stomach cant take another grease fillet. Other than that when time is on their side, I love the food and the employees
The cashier , whom was new there. Turned the experience into a really good one. She went above to be kind and see that we had everything we needed. She was alone on front counter and there was a line of guest. She handled her self very well. Once she asked the manager to help , whom by the way came out front then quickly went to the back again. If the manager just spent 5 minutes up front, she could of supported the new cashier.
The food was really good. It was like they made everything fresh.
Great service and best of all, I can still get the same thing I did 40 years ago. The restaurant looked very clean but the floor was a little oily. Maybe they mopped the dining room with the same mop they used in the kitchen. It was a nice relaxing Sunday afternoon until this guy decided that everyone in the place need to hear what was playing on his cellphone. Thats not the restaurants fault tho.
EXCELLENT SERVICE thru the Drive-thru and the Food was packed perfectly and the meal was GOOD!!! All my items were there..Keep Up the excellent Service!!! WASHINGTON RD!!
The staff in this restaurant are great, they worked hard and were attentive at the counter and at the dining area.The second job I had in my young life was at Captain Ds. The fillet of fish we cooked was a slab of fish and just the right amount of batter cracklins to give some texture to the fillet.The two pieces of fish I got, appeared to be bread sticks and just as stiff. I never did taste the fish fillet, only the batter crust and cooking oil. I also purchased a 12 butterfly shrimp order. It was good but again I would prefer more taste of the shrimp than the batter. I sincerely believe the staff had little fault with the quality of my meal. I hope Captain Ds will step up and look at the quality of the fillet of fish they purchase to serve and address the method of cooking the fillet and the batter cracklins.
Went to captain Ds on Friday June 29,2018, no one knew how to do their job or how to get out of their own way even. They had forgotten some guys order completely. My order took over 30 minutes to get and it was just a piece of fish, shrimp, French fries, and Cole slaw. The fish did not look right and did not taste like anything Ive ever had from captain ds I took pictures of it. It was not golden brown like Ive always gotten from captain Ds. I was so very disappointed!! They need better employees that actually care about their job!! And for the taste to be so off like that as of right now I will NEVER eat at a captains Ds again!!! Also the restaurant was nasty!! There was trash everywhere!! Dirty trays laying around all the paper towels on the tables were out, just a huge disappointment!! I NEED TO SPEAK TO A MANAGER THAT IS NOT A RACIST ASAP! UPDATED I HAVE WENT TO THE WEBSITE AS INSTRUCTED AND STILL NOT HEARD ANYTHING BACK..... CAN SOMEONE PLEASE CONTACT ME??
Service was quick and food was good.....
I had the grilled shrimp skewers and they were seasoned wonderfully. The fried okra was perfect and served hot and fresh from the fryer. I was pleased with the service and friendliness of the staff. The establishment was clean.
So we dont have a Captain Ds back home, so when we saw this one we had to stop because its been awhile since weve been to one. well if you see one you should stop because unlike some other fast food places that serve fish and other Seafood Captain Ds has really stepped it up with their healthy options. The service at this location was terrific! the restaurant inside was very clean and the outside was very clean as well!
This is by far one of the best Captain Ds that I have ever been to! Leveil Harris was very nice to everyone that came through the line, she definitely was a pleasure to deal with. I had Fried Shrimp, Fried Fish, French Fries, and Fried Okra, everything was nice and hot! Would definitely recommend you stop by and try them out!
I figured Id try them out seeing that my coworker was telling me how good they were for their prices. He couldnt be more wrong. The food they served me wasnt even really food. I ordered some fish and shrimp but I got two pieces of shrimp and a piece of fried bread.. just the crust no actual fish. I showed the lady and asked if I just paid 9 dollars for it and she offered me 4 more shrimp after seeing what was in the box. If you knew it was messed up to begin with why even serve it? Anyway the food wasnt good either and Im not that hard to please when it comes to food ( human garbage disposal). Wont be returning
25 minute wait as everyone us behind ordered and left. Wrong order, wrong drinks, wrong sides. Other that what I wanted to eat the food was good. We won’t be back, been eating here for years.
Stopped and picked up food here it was amazing and the customer service was also amazing! They were fast very friendly and the inside was pretty clean. The location can be a little difficult getting in and out of at times depending on traffic and having a little hill but overall it was a great experience and I will definitely be back in the very near future!
The staff at this Captain Ds are a real class act. Thank you for the great service and delicious food.
I am one that is not a fan of fast food. So...2 shrimp skewers and an order of Jalapeno poppers with a salmon dinner was quite reasonable.
The cheesecake was good until i started gettimg a horrible after taste. Their shrimp is still pretty good though.
I ordered fish, broccoli, and green beans. The lady couldnt see the register bc of her fake 3inch lashes .I got rung up for chicken. I said no rice or roll. The lady said that I would get hush puppies and once again I said no bread. She brought out my plate and I had rice and a roll. 🤦♀️🤦♀️🤦♀️ The lady that rung up my order is the one who brought it to the table . She sit the entire tray down with my plate on it next to me never saying a word and walked away. 🤷♀️🤷♀️🤷♀️ I never said a word I tossed out the roll and rice. I ate my food and left. 🤦♀️🤦♀️🤦♀️
It was alittle very delicious, fresh and hot. Could be less stingy with the tartar sauce , ordered a 4 piece fish gave me 1 sauce, I expect that from McDonalds but not the big Ds
My review may be skewed by how late I came into the establishment. I arrived around 8:40pm. Not the best first impression as there were a few handwritten signs all over the drive thru menu starting that it was out of order. It blocked part of the menu. No big deal, I just drove around to the window. No one there. I wanted to see the menu anyway since I wasnt very familiar with it, so I went inside. The restaurant was very clean. Maybe this is because it was about to close. Either way, I wasnt put off my dirty tables and sticky clothes. So far so good. I ordered easily enough and the cashier was pleasant. When I recieved the food it was acceptably warm. So why only two stars? Well, I pretty much hated the taste it left in my mouth. I ordered the supreme seafood platter with okra and broccoli. Every piece of fried food tasted like nothing but grease. Yes i understand the food was deep fried, but there are ways to di it where it doesnt have a bad aftertaste. The hush puppy, fish, shrimp, okra and clam all tasted the same. I found it nauseating. My daughter (7yo) enjoyed her food. Good service, not so good food.
Suggested the fried green tomatoes and I ordered them, got home with other food I ordered and they didn’t even include them... So I called and let them know and they say “well sir, you can come back and will get them” so now my other food gets cold while I drive back and the person gets me to “pull up for a few more minutes to wait”, finally brings them out and says “oh, sir I put you some hush puppies in for our mistake”. I hate to let this poorly operated establishment know, but I don’t eat “hush puppies” and I believe after, I myself as a business owner, would have, being I had caused a paying customer this amount of trouble, would have ask the customer what else I could have done to correct their OWN mistake!? Don’t ever assume. Bad business.
Food was very good. Staff was pleasant.
My husband and I got our food to go. And it was a great portion. The food was made good and hot. I had the stuffed crab and I personally am very picky on them. But in my opinion it was pretty good. Would definitely go again. Great customer service too.
Would i be able to order and the food be delivered
Nothing but long waits and attitudes
Very nice employees. I used the drive thru and got the same Great service I have always gotten at Captain Ds. I actually helped open a Captain Ds in Douglas, Ga over 30 years ago.During training I was actually offered a job traveling and training employees for corporate. Great company and high expectations for there employees.
My visit was okay. When you first walk in the door you see a special menu board to look at however when you get to the counter to place your order you dont see the same thing and you spend time trying to get what you want because the cashiers dont seem to know whats on the board. My friend was with me I ordered my food @ 15:32 I received my order promptly. I was through eating and my friend still had not received her food. The staff tried to say that she ordered fish that they had to unthaw. They said that this was happening all day. They didnt offer any compensation for the long wait. I love captain ds but what we and other customers experienced is totally unacceptable. Thanks for your time.
The fries were cold and soggy, and there was a ton of crumbs in the bottom of my box. The fish was barely warm, the shrimp was okay and the okra was the only hot item in my box.
Stopped for lunch 11/3/18. Ordered in the drive thru and got back on the road traveling before I was able to eat it. The food was cold and it made me feel sick after ingesting it, so my wife ate the rest of it and it made her feel sick too. My guess is it was old food that they served us, thinking we wouldnt return because we were just stopping for to go food. I wouldnt have left a review if it hadnt made me physically ill later in the day. And I was just praising Captain Ds, as a whole, for their new menu items and fresh food (from another location in a different city). Now, I doubt Ill return to another location.
We used to go to Captain Ds in Conyers but havent been to one in Augusta. We decided to try it. The employees were nice but the food portions were ridiculously small. The fish and chicken looked like it had been cut in to strips then fried. I think the owner is trying to be cheap and make more money for less. This is not the quality I was expecting at all.
The best doggone fried okra this side of heaven (and i dont typically like okra)!!! 😱
Customer service was good. Its hard to catch a place with workers who are polite and patient when you pull up to order. Ive never had an issue here.
It was very clean, the servers were friendly, very accommodating, and the food was fresh and delicious.
Sometimes people call Captain Ds Seafood for the less fortunate. Maybe theyre right, but I enjoy spending the coupons I get from them in the mail. Who doesnt like a deal? The last time I went there I got a two piece fish dinner for a little over $3. Im really glad they gave me a courtesy water because it was essential in helping me swallow all the little crispy batter pieces that fell off of the golden brown fried fish fillets. The broccoli I had was also steamed to perfection and the older couples living at me made me feel important while slightly uncomfortable. I have no idea why Im writing all this because no one will probably ever read it. So if youre hungry 4 fried fish, try Captain Ds sometime. I only eat there once every 3 or 4 years so I never get tired of it. Unrelated but I wish dinosaurs werent extinct.
Terrible! I waited 5 mins in the drive thru. Then went inside to place an order. I saw the employees in the kitchen fussing at each other. And also witnessed one young lady actually throwing the side dishes onto the trays. Never coming back.Stay away from this one!
I ordered a salmon meal from them today and as I was biting into my piece of fish I noticed something tough so i took it out of my mouth and it was paper. I called and spoke with a manager named Christina. She apologized, but at the same time she was rude because she was talking over me. I am going to stay away from them. I never had this problem before. I will be contacting corporate as well.
They have very good food here and they are always busy. However the girls at the drive thru are always super nice.
Good food! Great service! One server running around going out of her way to help! Saw her waiting on an elderly couple and come out to table to fetch them sauces they needed. Sweet woman!
Good seafood, fresh & hot. Staff was polite, helpful, and professional. Dining area is reasonably wheel chair friendly, but could use some special tables with wheel chairs in mind.
Visited on 9/6/2020, Trinity was the cashier and took drive-thru order. She was very nice and welcoming. Food was delicious!
Drive thru worker was extremely rude. I couldn’t find something on the menu and asked her what were the sides offered and was told where to find them. You could have simply told me what they were. Not only that, but when I told her the sides I wanted she told me to wait. When she comes back to the speaker 3 minutes later, I asked how many sides I could get with my family meal and was spoken to like I was hard of understanding... will not come here again. I haven’t even gotten my food yet and have typed an entire paragraph.
There was no wait to order .We ordered a fish sandwich Plain ! Frenchfries lobster rolls a drink and thats it. We got after 20 min. Fish sandwich with mayo lettuce no fries no drink lobster roll and we had to go up and ask for the drink and fry after we were done eating.
Its fish . Fried..it is what it isIts quick and price not to badHonestly where else you gonna go for drive thru fish dinner
Really nice on the inside and the food is really good.A little expensive for lunch, unless you get the $4.99 meals they have breaded fish rather than batter dipped. Also, meal does not include a drink.
Out of appetizer. When the food came up. The shrimp , clams, and poppers was all stuck together in one Mass. Each should have been separate from one another. Place needed cleaning. Fountain drinks were out of syrup. Bathroom smelled of urine. The only good thing was one server working the counter was polite, courteous come and helpful.
Their southern fried white fish and hush puppies never disappoint. Makes me wanna move to GA just for that lol
I was in the location on washington rd. I asked for the sampler @ 4.99. The cashier offered me sides but failed to state additional pricing. My Total was almost 9.00. I told her to take them off and she got an attitude and called mgr. The manager came out and could not figure out the difference in her head or on the register an gave me short change. I then heard the skinny black cashier making a blowing sound as she asked me where she wanted me to put my food. I think she spit on my meal. I told the mgr and she went in kitchen and did not come back out to avoid issue. I left that ghetto establishment with no food and no satisfaction. Me nor my family or any I can mention it to will NEVER eat there again. The whole incident sickens me.
Tiday it was a long wait inside and in drive thru... The food was okay. However it was a cook that came up front to get a drink, and his uniform was dirty and his shirt was hanging out like he didnt care ..kinda spoiled my appetite and I hope he didnt fix my food.
Stopped in on a last minute decision. Service was good, staff was friendly and accommodating. Food was hot and fresh. Except for the soda machine malfunctioning, restaurant was clean. Anthony was checking on guests. Very pleasant experience.
This is the absolute worst service Ive ever received in my entire life...No exaggeration...We ordered at the window at the drive thru because the speakers arent working, Two simple orders, that was screwed up at least five times.One order is paid ,we told her together , she rang separately.Then management came I thought ok we have help..it got worse...She refunded the money ,rerang ...and charged $15.00 for White fish meal...(wth) Weve been at the window for over 35 minutes now.Manager re rings order finally gets it correct, but adds on someone elses order as well ...🤦Well we we told to pull over n the food would be brought out..🤦I need to use the restroom, so I did and figured surely by now its ready..NOTStill waiting, another 15 minutes which she had the orders all screwed up ...No shrimp, no baked potato, two corn on cob, No Cole Slaw...She kept opening the containers looking at them as if they had something different in them 20 seconds later.The SHRIMP WERE HARD AND CRISP NO SHRIMP ... HORRIBLETHE FRIES WERE COLD.IT WAS A MESS. WE WERE THERE at least an hour and a half....And they werent even busy....They need a whole new STAFF WITH PEOPLE OF SOME SORT OF INTELLIGENCE AND TRAINING...I WILL NEVER RECOMMEND OR GO TGERE AGAIN..THEY ARENT EVEN CAPABLE OF RUNNING THE REGISTER... OBVIOUSLY THE COOKS SUCK AS WELL , BECAUSE THEY DIDNT PUT TGE ORDERS TOGETHER PROPERLY.... PLEASE CHANGE MANAGER AND STAFF from Friday 3 /15/ 2019 midday...👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🏃🏃🏃🏃🏃🏃🏃🏃🏃🏃🏃🏃🏃
The single worst experience I have ever had at a Captain Ds. No greetings when people entered. My family waited at the front counter for at least 5 minutes while food was served and the drive thru was serviced. I asked the front clerk if I could order and he just eye rolled me. Then I asked the drive thru lady and she said dont you see I am busy?Finally after ordering, I had to ask multiple times for our cups. Then when our food did arrive, no flatware. I had to go pick to check at the drink station. They were out of plastic flatware but had given everyone else some. The malt vinegar is stored behind the counter like cigarettes.We didnt get butter or sour cream for our loaded baked potatoes and corn.Every request was met by an eyeroll. The food was prepared well, but it took almost an hour to finish.
Too often a fast food experience is less than desirable. However, Anthony and the wonderful people at this Captain Ds location were amazing!
Food is good. Parking lot needs repairing. Building could use a fresh coat of paint, landscaping needs work. Probably would attract more customers.
People are friendly. Thursday night is Kids night, great deals. Good food.Super nice employees: Nicole, JasmineOlder setting to relax, in the midst of the city.
Clean restaurant and great service. Food was delicious!
Drive through service was average -- order was correct but failed to place the malt vinegar packets with the order. The food itself was salty and greasy. Probably will not return.
The fish was cooked to perfection and delicious. Friendly staff
I am a real lover of Captain Ds and I tried this location recently and it is totally beautiful inside,it has been re-modeled and it so modern and so much room,The food is great and I just love eating off a real plate and using a metal fork,whoo-hoo,almost fine dining..You do not have to go to the counter your food is brought to you and the staff at this locations were so nice and I almost forgot to say this place was spotless clean inside the dining are and restrooms...I will surely return.
Great service by employees but we were missing one part of our order. Delicious as always & the family meal fed 4 plus we had lots of leftovers.
Someones Grandma is in the kitchen making magic happen. Ive had fish, shrimp, taters, salads, and a lot of the sides here. ALL DELICIOUS. No wonder theyre a nationally recognized training location. BEST HUSH PUPPIES in town - hands down. Dont forget to try the Ds Sauce - on EVERYTHING.
The servers were polite and the wait time was fair but the pieces of fish are half the size they were just a year ago and their grease smelled rancid. They are lucky there is not a Long John Silvers in Augusta.
Had the salmon last night for the first time. Absolutely delicious. Actually drove back and ordered one so I could have it for lunch today.
While attending this capt Ds there service, attitude and professionalism was very GOOD. Unlike my experience at Capt Ds here in ozark al, I believe they served me food that made me SICK...ie, nothing I could do about...ie.
They are so short staffed that they ignore the dine customers. Sad, bad business.
Not one to waste more time writing a review but staff was a little rude/ had no idea on the menu, food took over 20 minutes for simple fried fish, and once we got it, the fish was like baby food mush. Never will return
The food was great, but I believed they over charged me on the corn in the cob, the board said 39 cents for extra side, but my bill showed $1.84. I talked to one the employees and they told me that is was extra, I told him the board said 39 cents, he still said that I added it in and it was extra,show me on your board where that charge is?
Very nice and helpful. Did food exactly as I ask. Would definitely eat there again
Everytime I visit Augusta, (few times a year) we stop at the Captain D’s. It is extremely clean and I appreciate that a lot! Always courteous employees as well.
Didnt get shrimp with the meal that was supposed to come with shrimp. Didnt get the add on order of 6 pc. hushpuppies. Didnt get tarter sauce after being asked what sauce we wanted twice. Horrible.
I was looking for restaurant near my motel. Captain Ds was clean. The service was fast and friendly. The fish and sides were delicious as always.
The food was good fast service and friendly.
Love Food But when you order ANY fish sandwhich they serve the fish on a plate with two peices of white bread😲 the fish does not fit on house bread it should be served on a big roll or something the bread gets all soggy its mess abd thier salad bar needs a upgrade.
The food is absolutely delicious! The fish meals are very tasty and nice and warm. The fries taste great! The hush puppies are mouth watering. The cole slaw is delicious. The drinks cool you off on a hot day. The atmosphere is quaint and cozy. The staff are friendly and quick. Feel free to order large orders inside or thru the drive thru. Old coupons are still good. The tea is delicious. They have sweet tea and unsweetened tea. The potatoes taste good. Get the kind of condiments you want. Ask for butter for the potatoes. The shrimp is excellent. The macaroni tastes good. #1 in OUR book!
I wish it was a little cleaner. I had to wipe my table off. All 6 empty tables were dirty and didnt get wiped down during my entire meal. Food was great thot
Drive thru person couldnt understand what was ordered. Food slung in box. We all have bad days. Be a while before I go back.
Stood in front of register 10 mins while the 2 kids were complaining about an order. Finally order was placed and the kid kept rolling his eyes and had a nasty attitude.ordered corn had to ask for butter.another snide remake and eye roll from this kidNO STAR OPTION IS NEEDED
My DoorDash deliveries from this location are sometimes late and Ive had to return to correct an incomplete order.
The taste of the food was good however it was super greasy. The fish was very skinny pieces. So portions size a very small. The drive thru wait was very long....
We were unaware that Wednesday is Senior night and your drink is included with your meal. Very good meal and price. Coleslaw could have been colder.
It tastes like it came in a box
They do not allow dine in. The food was hot and good. It cost $11.00 for a drink, catfish and 2 sides.
Food is great, customer s e device exceptional. Be so happy when dining room opens.
Food was fresh and delicious. I was surprised at the wide variety of choices - from very healthy to not so healthy. Friendly service. Ill definitely be back for the not so healthy ;-)
Georgia is my home, but I now live in San Antonio and we dont have a CaptainDs. So I was home visiting my daughter in Augusta and I had to have some Captain Ds!! Amazing!!
Ordered meals in drive thru only to get to the window after waiting some 10-20 minutes to have them tell us they were out of fish at a fish place lol! What a joke. I wont speak for other locations but this one we will never visit again!
Server was very rude I was getting my money together put a bill on the counter she said put the money in her hand right before I ordered she said she had to go to bathroom. Ask her about senior discount she said I had to order off senior menu ask her where it was she said only on Wednesday I said it is Wednesday then I asked do you have to say up front she said no anyone could look at me and tell I was a senior Iwas very disappointed I always treat people with respect
Good food but dont use the online ordering if you are in a hurry. Better to wait in line
Aaaawwful was in there for 15min before I even had order taken at register with only 1 family of 4 in front of me. And only 8 total people in the restaurant. Then I waited at a table for 27 min & my order still hadnt been MADE. I went & got my $13 back & left!! I cant review the food quality.
You have to be careful not to over spend at such restaurants as Capn Ds. You can wonder whether youre getting your moneys worth. Overall not a bad sea food place.
The food was delicious and the cashier was so helpful with the menu choices. Will definitely eat there again!
Wasnt good at all I ordered fish n shrimp but when got home there were no shrimp. That really bugged me cause my fish was not fresh n ever so small portion
Very little food for the price.😕 The fish has changed drastically in size over the years. It doesnt have the same golden color it used to, or that crunchy outer crust it had. Food was not hot,😝 we were very disappointed, and have decided not to return to this location.👎
Always have to check my orders, they forget something almost everytime...and always have to park and wait
Lunch date with my son! Staff and food were both awesome! Huge shoutout to Anthony! Very polite, courteous and on top of things in the lobby!
Always clean and the staff is courteous. They get my order right and the food is consistently good
Great fast food seafood. Also soo much nicer and cleaner post renovation. Perfect for those that dont eat meat on Fridays during Lent too!
Always fresh, staff is excellent. Restaurant is always clean. I go here often because I can count on having a great experience!
Attitude at the drive thru and the food could have been cooked for about 30 more seconds
What happened to the fish why is it all breading anymore..my daughter got a three piece fish dinner and the fish was so dryed up inside she showed me every piece and it was mainly batter no fish I had to buy her something else to eat a hour later.. but the baked fish dinner was very good..
The place is very clean and all the staff is friendly and nice we enjoyed our food but the corn was cold and the hush puppies came out late, but Ill come back
I only gave this restaurant 4 stars because everytime I go there drive thru wait times are at least 10 minutes but food is always fresh and hot.
Slow. The guy I came with ordered after me and got hia food first and I waited and waited and my buddy was finished by the time my food came. Then the catfish feast was more like a snack with 3 tiny pieces of fish which with drink cost almost 15$ !. No sense of urgency. No real customer service. Ill stick to North Augustas Captain Ds.
The young lady who took my order was efficient.
Love the food but the drive-through attendant was extremely rude and left out some items I requested. Will never go back to that location.
Love the stuffed crab cakes! My mother is practically obsessed with the butterfly shrimp.
I really love their sides, they tasted homemade. I also had chicken and pork chops, they were good.
The food was fresh but I ordered the catfish and they gave me 2 catfish nuggets. Well, I like Captain Ds but dont order the catfish.
Great customer service
Customer Service wasnt the best at drive thru and $2 and change for about 8 okras was a little too much. Overall what I ordered was decent
Prices too high, not like their TV ads, food skimpy, 2 pieces of fish, a small serving of. Cold slaw, and 2 small hush puppies, and a small soda for $7.59, advertised on TV for
For the price, you cant beat this fish. The broccoli is cooked to perfection and the slaw is great. I love the crunchy coating on the fish.
Awesome company! Fresh hot food, fast service, wonderful staff!
This has always been a great place to eat Ive been eating there since they opened tonight was no different foods good and service is great
My wife enjoys this restaurant more than I do. The food is good. Sometimes the wait can be long.
This is the cleanest fast food restaurant I have ever been in!! The staff was very friendly and the food was great! Kudos to the staff of this Captain Ds, great job!
Sweet tea was warm, the fish was tiny (2 inches each piece), the forks were dirty.
Slow service because the demand was high. Good seafood when youre on a really tight budget but want to treat the family.
My visit was great! Clean and polite. Only thing is the battered fish hardly had any crispy on it. Bummer
Food was hot my nephew enjoyed eating inside ,good employee s everything was on point☺️
My favorite fast food seafood restaurant. My husband likes the Lobster rolls.
The food is great, maybe Im biased but still the is great. The menu is diverse and competitively priced.
Always hot, fresh and delicious!! This is one of the few fast food restaurants where the employees are always friendly.
Quick service for being a super busy Sunday. Delicious food. Very impressed.
The food is great. Hate theyre not still accepting the rewards card.
Had a very good experience with the Captain Ds on Washington Road very good service hot food it was so good I woke up this morning thinking about Captain Ds again thank you guys for the awesome experience will definitely be coming back
Good restaurant, only problem is they take forever!! On a positive note the food was nice and hot!
Easy access you can eat inside and I got my correct order
We were greeted with a smile, the food was hot and tasty, the manager was active and very concerned about the customers
Its the customer service that brings me back. Their food isnt as good as the Wrightsboro Road location.
Food was hot. Service was terrific. It was so good we ate there twice that weekend.💯
Great service and great food. Nice staff overall very attentive and helpful
I ordered simple fish fry meals but they were stale sitting for a couple hours at least.
They get a 1/5The coleslaw is DISGUSTING and the broccoli is grossThey only get .5 point for each piece of fish I got
I waited 20 minutes to get my food and then it wasnt good the fish was fried too hard Wii definitely not go back to this one
The food was awful tasting not counting the peice of plastic in my fish when I cut into it!!! Cold food poor service unfriendly staff!!!
Good service inside. Drive-thru is painfully slow.
This location stays open later than my hometown location, food was fresh and hot, not value priced but overall this is a good location based on my visit.
My order was brought out in stages. She continued to forget my add on. Finally I got order before I left after Id eaten my other food.
Tables not cleaned. Crew meeting or something like that in the lobby. Food was good. Kinda high prices.
Well only thing that bother me was the had a cook..in the back yelling over grill were everybody in the grill area was (Sunday 425 pm) but other then that everything was cool
The restaurants are always clean and the staff are super friendly. Awesome place to eat!
Captain Ds has excellent food for a great price and on this particular trip the lady at the drive through was very friendly and helpful!
Its usually pretty good. Will occasionally get a stale fish meal, but that is rare. Overall good experience.
Food was hot and good.
I really like to eat there. Good food, reasonable price, n good service.
Very good food, family fish dinner, quick and pleasant service.
Food is always fresh here, clean restaurant, friendly workers.
The food is always fresh & they have a friendly staff.
Sooooooo the food is always delicious but the service is always so horrible rude, short and they always make me feel like its an inconvenience to ask for condiments that should be offered anyway just poor attitudes in general.
The other night sometime after 8pm, one of the employees tried pocketing my grandmothers credit card at this Washington rd captain Ds. Ill be sharing this ridiculous and pathetic experience with everyone I know and tell them never to go to this captain Ds again!
Always fresh food, have never been here and gotten bad, undercooked, or otherwise bad food. Have been here many time.
Total reviews rating 4
199 Reviews for Captain Ds 2023:
Review №1
2022-05-25Food and service was amazing!! They had little help, but still managed to get the food out quick and fresh!
Review №2
2021-08-24I was pleasantly surprised at how fresh my food was. During lunch, I had the southern style white fish meal. It was so good. The workers were also friendly and attentive. I work in that area so will be going back.
Review №3
2022-02-13Clean, great service coming from a fast food restaurant. Food was hot. Sweet lady who served us bright honey mustard sauce for our mozzarella cheese sticks. They were out of marinara sauce. This was surprisingly good!
Review №4
2022-05-18My disabled brother and I had an enjoyable Sunday lunch here. Looks like only 3 people were working : a cook, a person for the drive through, and a counter person, but they were so nice and professional, food was fresh and very good
Review №5
2022-02-21My #1 place to eat in Georgia. What a pleasure to dine here. Always professional service and good, flavorful foods. The restaurant is always clean and tidy. Great job Captain Ds Team.
Review №6
2022-07-02The manager was super nice and the food tasted really great!
Review №7
2022-06-23Used to be a mgr there. Food quality is great. Service excellent.
Review №8
2022-04-05The fish was crispy, fried deliciousness. The broccoli was steamed and bland. The corn was overcooked and stuck in my teeth. It was one of my first experiences with a paper straw.
Review №9
2022-03-16They closed at 6:00 pm went thru the drive thru to find them closed with a sign saying dining room closes at 5pm and drive thru closes at 6:00? Seems to be not enough help which is the norm everywhere now. I love this location! Hope to see things change soon
Review №10
2022-01-19This place has gone aaaalll the way down hill wrightsboro Rd. And Washington Rd. Are terrible fish over cooked and burnt, bake potatoes hard and under cooked. They lock the doors way before closing and only let certain people in. Just terrible wont be going back to either one.