Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
I went to Carl Roswell with very high expectations do to a friend referring me to them to purchase a few vehicles for a business that is growing. Had the worse experience with a sales man named Caleb Holtzclaw. Obviously, he was more eager to be somewhere else then to help me and answer my questions. The guy was just plain rude. I took my sales somewhere else and aquires 5 new vehicles. Please have a talk with this gentleman before he ruins sales for your business .
A nice dealership and automile maintenance center. I love the relaxing environment while you wait for them to complete work on your vehicle. The service advisors are a great team and very friendly.
I absolutely love and baby my 2016 Regal GS that I recently purchased.This is my 2nd personal car. As I drove a 1999 Pontiac Trans Am for nearly 20 years and with over 317k miles.To my dismay, my Buick developed a misfire that I could not diagnose as I am unfamiliar with the LTG turbo engine. After frequent forum research, I believed it to be something piston related. After several unsuccessful attempts to remedy the misfire, I decided to drop off my car the night of February 3rd.Larry called me the morning of (Feb 4th) and was put immediately at ease. He assured that there will be processes that will be performed and to my relief, he mentioned it would be under powertrain warranty if the inspection would deem it so.He worked hard to get me a rental for the duration and made each phone engagement smooth and easy. He was clear and considerate, emphatic and understanding.I applaud his efforts to make the experience inviting, easy, and worry free.The car was delivered as promised, washed (didnt ask), and hand delivered by Larry to ensure I was absolutely happy with the results.If you are reading this, Larry, thank you. You went far and beyond the call of duty to put this gear head at ease and a believer in your customer service acumen.
Sales manager and finance guy said one thing and shook my hand on it then out something different in the paperwork. Its disappointing to see people this shady for a buck, or in this case closer to 2 thousand. Watch these people carefully when youre doing business with them, I went on what seemed like a good guy looking me in the eye and shaking my hand just to feel ripped off when I realized 6 months later.
I get It’s a used car. But if you’re going to advertise a condition atleast ensure the car is in that condition. Loose pillar trim panels, disconnected heating elements on the rear glass. I’m not sure how many vehicles any dealership is moving in a week but 4-5 hours worth of checks would have completely corrected stuff i will still have to fix.Lastly, i dont Need a dealership to program key fobs. That’s some lazy sales manager nonsense.
The staff at Carl Black GMC is wonderful and is knowledgeable about their inventory. I looked everywhere for a Yukon and they were able to get the perfect model that fits very well within our budget. I highly recommend this dealership.
Dominick in Sales was excellent to deal with. Eric Bowsher for finance also excellent. Good people at Carl Black.We love our Buick Envision Avenir.Thanks Carl Black people !!! ☺️👍
Sales person, Caleb H, didn’t realize that he had met me in person a few days prior.Was ok in person, but when I reached out to him was very unprofessional via texts message. Just plain rude , errogant even. I live in a few countries Amd was looking for a new vehicle here for the US . Afterwards , I bought elsewhere just bc of this response to me. Sad bc my whole family buys from CB . No more !
I recently worked with Carl black to purchase a new Denali. Over the course of a week we agreed on the car and scheduled an appointment 12-7 to purchase the car. I went ahead and sold my wifes car that morning to make room for the new car. That afternoon I went in to finalize all the papers and make the payment. After signing everything and making the payment the finance guy said give me a second and walked out. The manager came in a few minutes later and told me that they had already sold the car to someone else and said sorry for the mistake. Obviously cars are extremely hard to come by right now so they did not have any other cars to buy. They ended up giving me a loaner car and called me a week later saying that they had a car being delivered Christmas Eve. I went back in to sign the paperwork on this car because I trusted what they said. Well its now 12-26 and I still dont have a car. I have had several other dealerships call me saying they have the car I am looking for but now Im stuck because I have already signed the paperwork. I even put a deposit on another car 12-7 the day the first deal fell through. The other dealer told me they would have a car on the 26th and actually had it early. I would have bought from them had I not signed all the paperwork with Carl black because I trusted they would deliver on their promises. The point of all this is Carl Black made multiple promises that didnt come through and there are so many other options and dealers to work with that actually deliver on the promises they make. I just bought a bmw for myself during this whole ordeal and what a stark contrast between these two experiences. Unbelievable top notch service and experience vs the stereotypical bad car buying experience. Anyone looking for a gmc has been warned. Stay far away from this place.
Racial profile ask for a report and they didn’t give it. Contacted corporate and they diagnosed my car with no errors sent me the report, guy immediately says it’s a transmission issue without even test driving my car, they are supposed to test drive cars if no check engine light comes on and he refused. Unprofessional and down right racist! Let me had been a white woman….run fast from them!
The whole team worked hard to get me in the vehicle I really wanted , I have never experienced that type of customer service. Thank you GMC Team everyone I really appreciate it, my family will enjoy our brand new vehicle
Dominic, Eric and Jon are the trifecta. The sale transaction was seamless and very easy. Great customer service and all around vehicle buying experience!
My wife and I bought another vehicle from the Carl Black dealership in Roswell. They took great care of me on my new 2020 GMC Sierra AT4 4WD Crew Cab. Everyone from Jeff Collins my sales person, Jon Roberson the Sales Manager, finance team to Michael Bousher Owner/ President were great. In addition, the Service department team took fast and super professional care of me with a few accessories including Front Center Console Safe, Kicker MultiPro Tailgate Audio System and tailgate LED lights. I highly recommend their team to my family and friends. You want the automotive buying and service experience done right go to the Carl Black of Roswell. No I am not a paid spokesperson. I don’t like most other dealerships and if I had a problem I would say it. I will be back.
Using the word incredible is an understatement of the support, care and passion the Carl Black employees have. From the moment we pulled into the lot, we were greeted by a great sales representative, Lamont Fuller. He consistently went above and beyond and made every effort to please our requests. After two days of test driving different cars, the buying process couldnt have been easier. They were willing to help with paperwork, simplify the signature process, and a complete excellence in their abilities to convey the important information. To Lamont, John, Collin, and Daniel -- Thank you for all you have done--we could not have bought the greatest GMC Canyon without your help.
Carl Black Buick GMC is the spot to buy your vehicle! My family has been doing business with with Matthew Hernandez and Juan Mendez for years. Cody Sterling better known as “Bear” is by far the best salesman, always has a smile and always always eager to help. He listened to what I liked and knew my requirements and was able to find me my truck! I signed papers yesterday, to say I’m happy would be an understatement. Also Olivia Catlin is the best in service. Thank you Carl Black of Roswell and team for the amazing service you provide.
I normally go to another Carl Black, but because I recently moved, I came gere for routine work. The staff was great and very attentive. Waiting room was well spaced and stocked with water and seating. Definitely will continue coming to this location! Ask for Nick, he is the best!
Olivia was fantastic. Very friendly and helpful in determining the repairs needed and scheduling transportation to and from the dealership.
I brought my car from Carl Black for my childs mother its our family car. Earlier this year I needed an oil change and a couple of months after I needed another. In July I and my fiancee both contacted Steve left numerous messages they asked about mileage for some strange reason but never made any efforts to correct the error made on their behalf. After two months Bill finally returns my call to the Manager and in doing so stood by offering credit and stated that in him doing so he was being nice. That his staff reviewed the images and see the oil is clear and filter not dark contrary to my professional opinion and that of my manager and crew at the shop I work at. He for some reason couldnt acknowledge my frustration and attitude and disrespect shown to not only myself but my fiancee who did a majority of the calling. I informed him I have a degree in business and that they are liable for the botched job and in refunding the money he is not doing me any favors as I myself had to redo the job not done by their staff, Bill could care less, and did the Can I speak thing. As if he needed my permission to do so. I simply informed him once he doubled down on credit that I in my right mind could not trust them to do the job and simply would like my money returned as I did the job myself, he denied the opportunity offered so in my disappointment I will not be returning to this dealership even though I brought my car there. The promise of treatment given as a customer was a lie, the way he spoke with such confidence in offering credit but denying a refund was insulting. Maybe this is a one-time incident and doesnt happen often but why is it happening. There was no sticker look at the pictures but instead of correcting these people did nothing for two months and speak as if in returning a call and offering credit a favor was done for me. My advice go to Mavis, they will call you and correct any mistakes made when made aware, I know this as a fact. I personally will not be returning to this Carl Black dealership or any other, not after the treatment given and excuses made for it.
This place is top notch. After being bent over by a dealership next door with a Truck that was sold with no due diligence (it seems)I expressed what had happened by the other dealership and they went to work.Ive got my dream truck and Smiley, Ruan and Daniel made it happen. Will definitely recommend them
My husband and I just had an amazing truck buying experience at Carl Black of Roswell! Travis and Nick Grieme were great!! For the first time EVER, car buying was painless, friendly, and fun. At no point was there a feeling of high pressure sales or end of month quotas. ***Sidenote: as a woman I felt that all involved valued my opinions and respected my input during the entire process!!
In past years my husband & I have bought several vehicles at this location. They have completely gone downhill. The sales people & managers are rude and unhelpful. When picking up my vehicle the service person didn’t even look up and just pointed to say where my car was…. which it wasn’t! it was down on the lower level- The sales mgr flat out lied about leasing new 2021 vehicles! i will never go there again & unless you want to be treated rudely- i strongly recommend you steer clear of this dealership. They used to at least act like they cared about their customers- it seems now they could not care less.
After a few weeks of searching I finally found a truck with the exact options I wanted. After calling the dealership to confirm pricing and availability, I decided to travel 2 hours the next day to meet in person to purchase the truck. Once I got there and sat down to purchase the truck they added an additional $7,000 to the price of the vehicle. After they realized that I acknowledged the tactic they were trying to scam me with, they took away the paper document stating the pricing of the vehicle and refused to show me the document again. I have screen shots and proof of the online price and the in person price increase. I will be reporting you to the Georgia Independent Auto Dealer Association.
I stopped to look at a truck and met Dominick. Dominick showed me the truck and answered all my questions except one. He walked me to the service department to get my question answered. I talked to him and Jon about the truck and they made me feel good about the product. A few days went by and I did not contact them due to work and I saw the truck was gone. Thinking that they sold it I was bummed. Come to find out that they pulled it off line and had my name on it. I was able to purchase it without any issues. Everyone I met from Tod (Smiley), Jon, Dominick, Matt, Steve and Bill have been patient, friendly and easy to work with. I like this dealership, I would recommend.
Staff is super helpful and I Pretty much trust them to service and provide everything needed for my SUV
For some reason CB Roswell refuses to honor their warranty (on an $85k truck). Daniel should be weary of a lawsuit being posed for fraud and breach of consumer law.
I saw they had a Yukon xl on stock, advertised online for MSRP minus $500. So I called to verify availability before I drove to the dealership. After speaking with the salesman (Paul Marr) he confirmed its availability but also I formed me there would be an additional $4995 dealer fee. Surprised, I asked what the fee was for. He said, Frankly, these vehicles are hard to find so we charge extra. I asked why didnt he add it to the advertised price and he said they wouldnt get any calls. I feel this is a dishonest practice for any dealership to be taking advantage of people during this time and I wouldnt support a den of thieves.
No respect for customers time.I booked a service appointment for 10am, and made sure that this was for a diagnostic check up. The lady on the phone confirmed that the diagnostic will take about an hour to get it checked and get the result.On the day of the appointment I arrive at Carl Black at 930, I go up to the service agent and she tells me “sorry but you would have to leave the car here for a couple of hours”. I tell them that I made an appointment for ten, she says she sees that in the system but still I would have to leave it their for a couple of hours.Long story short I left Carl black and went to the nearest Chevy service center and they had me out in a little over an hour.
This is one amazing dealership great professional service excellent prices honest hard working down to earth people if your shopping for a GM vehicle don’t buy one until you give this dealership a chance to earn your business the sales person mr sterling is a very patient man he answered all my annoying questions and his manager is as professional and friendly as any one can be and there finance guy is very knowledgeable and and awesome there dealership may not have all the bells and whistles to make you feel like you are in Vegas but that is not a bad thing because you will get a great price on your GM vehicle and excellent service and that is what really matters because that is what your taking home with you I highly recommend this dealership for your next GM car.
One of the best......actually, THE BEST car shopping experience we have ever had.Carl Martin was knowledgeable, professional, and patient. Carl did not try to push anything upon us, but listened and made spit on recommendations. Love our new truck and we are so happy that it was Carl who helped us out.Definitely recommending Carl to our friends and he will be our first stop when we are in the market again.
Great as always Dominick and Eric making the buying process quick and easy! Dominick made sure I had everything lined up and ready to go! Thanks guys!
Excellent Service”My experience purchasing a truck from Carl Black Buick GMC was excellent. I worked with salesman Carl Martin through the entire purchase process and he was fast to answer all of my questions and was great to work with. Mr. Martin really went above and beyond to secure my desired truck and ensure top quality. Mr. Martin also kept me well informed about the buying process along with the timing and the next steps. It was a GREAT pleasure working with Mr. Martin and I would highly recommend him and the Carl Black Buick GMC dealership.
We had the best experience with LaMont! Never pressured us to purchase, just pleasant and helpful! Best salesman ever! Ask for LaMont!
I’ve gotten my service done with Carl black for years and I honestly do love it there but there was a major turn off for me. While waiting in service there was a young lady whom worked in sales and the clothes that she is allowed to wear is ridiculous wearing a skirt that comes pass her buttocks and you can definitely see her cheeks this has to be the hooters of car dealerships but hey I guess if it sales and by the way it is very unprofessional!!!!
Service was poor… went in with my fiancé to trade a 2014 chevy ltz silverado and they nearly tried to steal it with the trade in offer value. Meanwhile, the lot down the street is offering far more they just current do not have the truck we are looking for….1) there is a truck shortage 2) they should learn to be fair with pricing. Also, the manager act like he refused to come to speak with us. A good sales person never let a deal walk!
Over 2 hours to get an oil change at the service department. If it hadnt been free from having purchased the vehicle there I would never go there again. When I asked if this kind of time delay was normal they checked and said it would be 10 more minutes but it was another 35. Definitely would not recommend going there if you have anything else to do that day
Went to lease a Buick Enclave base upon what is advertised on their web site at around $465 (included tax) however was initially quoted over $700! When queried about the large discrepancy they immediately came back with $512 which is much closer to the web leasing price. When I asked for an explanation as to the difference between the web and their second offer the manager Jon R was nowhere to be found and nobody knew when he would be back, so we left the dealership with a commitment that they would get back to me. Still waiting for that explanation and we were so close to an agreement over $47 a month. All we were asking for was a plausible explanation.Also beware of a maintenance contract and “go faster racing stripes” dealer installed accessories which are automatically included although you did not request them. Even when the vehicle on the lot is in a pre-dealership inspection state the logic of if you do not install these unwanted accessories they will not be included in the price seemed to escape Jon R.
I’ve been going to Carl Black for the past 10 to 12 years and I’m never disappointed by their service department. They are extremely professional, Patient, knowledgeable and friendly. I would also like to think Larry my service advisor for always being so amazing. He always takes the time to make sure I understand everything and he’s so proactive and he always goes above and beyond. There is a dealership that is closer to me but Carl Black’s service is the reason I drive the extra miles because I know they’re always going to do right by me. I highly recommend using their service department.
Stated the A3 i was looking for was available and scheduled and appointment for me. I come in the next day and the salesperson tells me the car has been sold since over a week ago. Advised I come look at other vehicles they had instead.
I would HIGHLY recommend the service department at Carl Black GMC in Roswell, GA. I had an issue with my Yukon XL, and they went above and beyond to take care of my problem and fix my vehicle in a very timely manner. Our service rep was Nick Rose, and he was extremely helpful and knowledgeable from start to finish. He thoroughly explained the steps of the repair and kept us informed throughout the process. Customer Service Manager, Bill Dreaper, was also extremely professional and helpful in our situation. We will definitely be back to Carl Black should any of our vehicles need service! We experienced A+ service! Thank you - Spence and Jodi Sears
Found their amazing Groupon for oil changes. I wouldnt want to go anywhere else. Appointment times can get dicey, but everyone wants to get serviced here, so its understandable.Im able to bring my laptop and get work done in their remote work stations with their free wifi.The water coolers stay stocked and the coffee is ready and waiting for you.Oil change was quick and I really appreciate the inspection report. It helps me plan my upcoming preventative maintenance (breaks, tires, tune ups, etc).I hope they continue the Groupon offer for a long time. Its totally worth it.
Went in to get an oil change on my 2011 Terrain. It took less than 1 hour. Great service.
Sales staff did a great job.But the finance manager was not so good
UPDATE!!! PLEASE READ! DO NOT BUY A VEHICLE FROM CARL BLACK ROSWELL!!!! Or should I say attempt! We purchased a Yukon approximately 6 months ago, so we were returning as repeat customers, thinking we would get optimum care considering this. I contacted Paul Marr who was our sales associate. He first quoted me 10,000 more than the online price. That should’ve been my first red flag but they fixed it after I called him out on it. We then settled on a price for the truck and started the buying process. We told them not to run my husbands credit unless he can ensure the truck was ours. **Please see texts below** where they said it was. We also had a phone conversation with Paul where he said it was in transit and was for sure ours and he didn’t need a deposit. During all of this the correspondence became terrible. They then ran our credit (we have great credit and wanted it to stay this way), and Erik with finance called giving us payment options a few days later. My husband asked a simple question about a rebate Erik mentioned that was never discussed by Paul. My husband made it clear to him that he wanted the truck. He was told they would call him right back And then, just like that, crickets. Phone calls and texts ignored by Paul and Matt Hernandez. Then the following day after many attempts of correspondence they tell us they sold the truck via text. After a week and a half of them telling us the truck was ours, running our credit (lowering our credit score), and keeping us from looking for another vehicle, they sell the truck out from under us. THIS IS NOT HOW YOU TREAT ANYONE, ESPECIALLY RETURNING CUSTOMERS!!!! We have filed a complaint with the Georgia Department of Consumer Affairs and I would encourage anyone who has had a similar experience to do the same!
I have been taking my 2006 GMC Sierra truck to the Carl Black service center I’m Alpharetta since the day I got it and I am consistently pleased and gracious for the excellent care that is shown to me and to my vehicle. Particularly, Doug Fincher has been my service rep for over 10 years and I always know that he will take care of me and he has my best interest in mind. He is honest, gracious and always shoots me straight. I’ll never take my vehicle anywhere else and over the years I have travelled long distances merely to take my truck to Carl Black because of Doug and his team.I highly recommend this establishment and I’m so thankful for their continued, exemplary service.
The team at Carl Black GMC does an excellent job. Their sales department is second to none their service department is always dependable. Larry is always friendly and helpful and always get the job done with a smile. I wouldnt trust my vehicle to anyone else.Thank you Carl Black GMCDr. Sal Minicozzi
Came for an oil change which was great but the lack of people wearing a mask is absolutely ridiculous. Only 4 people, including myself, are wearing a mask and we’re all customers. Not one employee has a mask on. Zero employees are social distancing. I had a great experience buying my car here a year and a half ago but I will never recommend this place to another person again. I will never come back here despite the great service I’ve received in the past. I absolutely can’t believe that GMC allows a place like this to represent their name. I’m livid and can’t believe this is going on and very few people seem to be concerned about it.
WOW those guys and gals in service are fantastic!!! Once again I have to give major kudos to the team here. They get the job done and don’t try to hustle you for something you don’t need.
My wife was in an accident while traveling from another state. I needed to have the car towed to a safe spot to handle the potential transfer of the car/keys to the auto transport company. I called another dealer and received a very sub-par response. I called Carl Blacks service department and received top-notch responses and service. I was treated like I was a long-time customer and felt at ease through my long-distance coordination of the transfer. Bill Draper and Aaron Porter were excellent during the process and I appreciated their help. I can see why the tow truck driver told my wife that Carl Black is a great dealership. If I ever have a need to find a dealer in the area again, I know where I will go.
We bought a car from this place back on The Saturday after Black Friday. It is now January 8 and they have not released the information to the DMV so that we can put a tag on it and our temporary tag expires on Monday. They also promised us a key fob that was missing when we bought the car we have made numerous numerous calls and no one returned them. Our sales person Paul was the worst I have ever dealt with. I would highly recommend buying a car somewhere else if you want good customer service.
I came into Carl Black after work this week and was treated so well that I’m leaving a review. I made an appointment over the phone with Aisha, and was greeted by the manager John. Jeff showed me a car and gave me all of the details. They were patient, very interested in my needs and put me in the perfect car for my budget. I was so tired of looking around at other dealerships who didn’t listen to my needs and kept pushing me toward higher monthly payments. Thank you to everyone here at Carl Black. I appreciate the time you spent with me and the kindness you showed me. I will recommend them to everyone!
I love this place! I have been coming here for over 15 years and have purchased my last two vehicles from here. They treat me well and I feel like I am apart of their family. The SERVICE center in particular is awesome!! Bill Dreaper, the service manager offers great customer service and care. He is always quick to respond and it is his team that keeps me coming back. Keep up the great work Bill!! It’s your quality and detailed service you offer that keeps me and others coming back to Carl Black.
It was a top level buying experience from the minute we walked on the lot! Ask for Sterdy McDowell, hes awesome, Ive bought 2 cars from him in the past 4 years.
Strongly encourage all to go there.I have been Involved in the car business for most of my life, a few years ago I sold the dealership and relocated to the Alpharetta area. Recently I purchased 2 new vehicles from a Buick / GMC store because they had the car in stock that my wife wanted. Sorry to say that it was not Carl Black. When it came time for my first service, I called to schedule for the initial service and also a concern that I had with transmission. I was told that they could do the initial service, but could not address the transmission issue for weeks, so she recommended that I go somewhere else. HORRIBLE CUSTOMER SERVICE!I called Carl Black Buick / GMC & got scheduled for the following day. I could not have been treated better. Larry, my service advisor, was terrific. Upon arriving I was greeted in a prompt, attentive and friendly manner. Everything was taken care of and I was on my way within an hour. He actually appreciated my business and I appreciated his customer service.I strongly recommend Larry and the team at Carl Black. They definitely earned my business.
Great team that I work with there.The service team at Carl Black (Steve and even Doug) build relationships with their clients. They are interested delivering an exceptional service experience. Im certain that others on the team also do the same.
Ive been to several Buick dealerships for service and Ive liked all of them. But Carl Black has the best set up Ive seen so far. Excellent customer service too! The guys explain everything to you so you can make an informed decision...very much appreciated!
BEWARE. 10% or $3499.00 of rain repellent and fabric spray and service when we live out of the area. Waste of time.Fees, fees, fees
This place is awesome! I’ve bought numerous cars from here friendly sales staff and great service department!
Love Carl Black in Roswell! I bought my first GMC vehicle from them almost 15 years ago. I had such a great experience with the service department I bought my next vehicle,an Acadia, from the same place. All because of Larry Auzenne in the Service department. He is the BEST! Ive always feel like he is honest with me whenever I have an issue with my vehicle. Its easy to contact him to set up an appointment for oil change,brake maintenance or tire rotation. Its nice to know someone who takes pride in providing customer service in our automated world these days. When its time to buy another vehicle,Ill be returning to Carl Black in Roswell.
Carl black GMC in Roswell is great! The service department is spectacular and they treat me like I’m family every time I come in. I typically deal with Tod Baker, I think he may be one of the owners but he goes out of his way every time to make sure I am satisfied whether it is sales or service. I would recommend this dealership to anyone whether you are in the market for a new car or need to have your vehicle serviced. These guys are honest and straightforward and don’t give you the runaround. I will expect to give them my business for years to come and recommend them highly to anyone else.Jack Wyche
Best GM or GMC service department I have ever experienced. My advisor Steve Jarrett always delivers on what he says they will do. They have also been proactive on recalls and updates by calling to remind me to bring in my truck.I have been working with Steve and Doug for the last 5 years and 3 different vehicles.This dealership and their staff has always been professional and made the car ownership experience a positive one.ThanksSteve and Bill for all you have done for me.Tom Brown
Tommy in the service department has always taken great care of our vehicles. It is great piece of mind knowing you have a honest team in your corner that isnt out to rip you off on repairs. I mentioned to them that I was in the market for a GMC Canyon and when the perfect one rolled into the dealership on trade they immediately called me. I purchased it and couldnt be happier! The sales team made the purchase the easiest transaction I have ever had buying a vehicle.
I had a great experience buying my truck at Carl Black Roswell. We worked with Paul Marr and he was very helpful in the process. He met us on his day off and made sure we got the truck I was looking for. He communicated with us in a timely manner and was very professional. He made sure all the little items were taken care of as well and made the car buying process a pleasure. I would highly recommend buying a car from Paul and Carl Black.
I recently purchased a Buick Encore at Carl Black. Our outstanding sales representative was Matt McGee. He made this the best car buying experience I have ever had! He knew what I wanted and my budget and made it happen. No haggling required! The whole process was quick and smooth. He was not pushy and did not make me feel rushed into a decision. This was my second car purchase from Carl Black and I will be sure to ask for Matt when I am ready for my next purchase. Highly recommend him...and I love my Encore!!
I want to express appreciation and gratitude to the service staff of Carl Black GMC, especially The GM Tod “Smiley” Baker. I personally have always been skeptical of car dealerships being that I have had some bad experiences in my past. Words cant begin to describe the raw professionalism of my experience at Carl Black GMC. I went in search of a used truck & was greeted with positive & prompt service. I ended up leaving the dealership with the truck i wanted with in my price range. Again the Carl Black GMC staff was attentive and eager to answers any questions or concerns I had. This was my best car buying experience thus far. I went in for something & came out with exactly what I wanted in a timely manor. I feel like I’m a part of the Carl Black GMC family and will be sure to let anyone with vehicle needs know that Tod “Smiley” Baker and his staff at Carl Black GMC in Roswell are in a class of their own. I plan to be a customer for years to come. Again, Excellent service.
Doug has been my service advisor for many years at Carl Black. The service team there has helped me with everything from an oil change to a radiator replacement, and I couldn’t be happier with the treatment I have received. Thank you for always being dependable and honest with me.
I had a great experience with the GMC staff at Carl Black. Jon, the GMC manager and Alex our salesperson went above and beyond to make sure we were satisfied with our new Yukon. They had a large inventory and gave me the best deal possible. I felt like they were honest and didnt pressure us. I will definitely return for another purchase in the future.
I went looking for a new truck in June of this year and knew I was going to Carl Black Roswell. Found the perfect truck thanks to Tod Baker and crew. The service and professionalism from Tod made my buying decision easy. Outstanding quality and was treated like family. So much so, my son bought his truck in July and my daughter will soon be buying her second truck from Tod and crew! Thanks guys! Pleasure doing business with a great bunch of folks!!
First vehicle purchase at Carl Black but they have serviced my GM vehicles for many years.Lamont in sales and Jani in vehicle delivery were very helpful.Steve Jarrett is my service advisor and he is awesome too.
I just purchased a new 2019 Acadia and wanted to take a moment to acknowledge the people at Carl Black dealership who helped me find the right car at the right price -Thank you Jeffrey Collins for making sure I saw all of the vehicles that met my criteria, and helping me sort through all of them (and for your patience while I changed my mind a few times)! And I appreciate that Jon Roberson (GMC Mgr) and Tod Baker (GM) made the deal work so that I was happy with the final details on my purchase.Great job team!
Carl Black GMC-Buick in Roswell, GA is the best dealership Ive ever dealt with. I have bought several vehicles at Carl Black and I continue going back for one reason. Tod Smiley Baker the General Manager is the best in the business. He hires the best staff and through his leadership the service department, the body shop, vehicle sales, the entire dealership runs like the smoothest of all machines. Tod runs a tight ship, but through great leadership and mentoring each and every employee knows that being trustworthy in their jobs and providing great customer service is why Carl Black of Roswell is number one. Although I now live 700 miles away I will buy my next vehicle or truck at Carl Black GMC-Buick in Roswell, GA. Gary D. George
Excellent service department. Easy to setup an appointment. Very good communication. Oil change, tire rotation, and multi-point inspection was very thorough. They are detailed to the point where they even reset the oil life monitor. I will be taking my Buick and Chevy to Carl Black for service.On my most recent service Larry was my Service advisor and he made sure that the service was performed correctly and he kept me updated at all times.
I’ve been a loyal customer for 17 years. I’ve purchased two new vehicles over these years and have always had them serviced by the service department. I’ve never had any issues.Doug Fincher has taken such good care of my vehicles and me for the full 17 years. I trust him completely. I don’t worry about anything when I drop my vehicle off. I will gladly purchase my next vehicle from Carl Black Roswell.
Having purchased two new cars from Carl Black at Roswell we find they consistently have the best pricing and outstanding customer service. Always helpful and courteous on routine maintenance. They even readily matched my lower prices on tires. Cannot say enough good things about the Great people at Carl Black!
It is great doing business with Carl Black Buick GMC. I’ve been a customer since 2008. Larry is my service advisor and has always provided trustworthy customer service. Because of Larry and the service department, I purchased my second Acadia. And yes, great service has continued after the purchase. Thanks to Larry and service team!
My experience was great! Bought an amazing SUV at a very good price. Ask for Chris in the Sales department... He is honest, kind and transparent as he helps thru the process of buying the car... Awesome Car Sales skills... Awesome Guy! I recommend Carl Black dealership as a great option if you are looking for a car.
I absolutely would never go anywhere else for a new car! Carl Black was great to me, everyone from the salesmen, sales managers, finance team, even the owners of this business! At Carl Black they really made me feel welcomed and worry free! Everything was explained to me clearly and efficiently they really made my car buying experience amazing!!Thanks Carl Black!A satisfied customer
I had such a positive time at this dealership. Every staff member was friendly, competent and patient! I worked most closely with my salesman, Paul. He was amazing! He responded to all of my questions and concerns with the utmost concern, provided excellent customer care, and was very pleasant the entire time - he even came in on a day he wasnt scheduled to do so to assist me! Wonderful salesman and wonderful car buying experience!
Ask for Steve Davis. Appreciative of the attention and effort put forth by Steve in helping us with this large purchase. He understands the process from the buyers perspective and works to ensure that youre comfortable with all the terms and fully satisfied with your deal. Finance always takes longer than it seems it should, but we were treated respectfully and effort was taken to speed up the process.
I’ve been a customer for years, and since day one I’ve always received wonderful customer service from the entire staff.But I credit, my customer service representative, Steve Jarrett mainly for my customer loyalty ! He’s become like family! He’s always taken care of us. From simple maintenance, to providing a rental, tow truck assistance, and on occasion pick up or drop off of vehicle. Which is a life saver to a single mom with kids that didnt or don’t drive! I plan to remain a loyal customer for many more!
My experience at this Carl Black was simply phenomenal, especially Juan Mendez. He was very nice and helpful. He should get a promotion! Overall, the sales team was great and the amazing financing options gave more reasons to buy a car. Thanks for the great service!
WHEEL FELL OFF. Enough said. I visited the shop for a tire rotation, oil change, and apparent power steering recall. I waited over an hour over the estimated time. I got my car back and drove it off the lot. About a mile down the road the car started feeling weird. I thought it might be the power steering. I slowed down to turn around and the whole back driver side wheel came off and went across 4 lanes of traffic, hitting 3 cars in the time. Only 3 lug nuts could even be found at the time on the road. Obviously the car was allowed off the lot without any lug nuts tightened. The shop assumed liability but was stand off. When I got back to the shop it was obvious they were discussing legal issues with someone over the phone. I filed an insurance claim with their insurance, which has been a disaster. The dealership has yet to contact me to ensure all is okay. Highly disappointed in the way they have handled this issue and the way their insurance has handled as well. Do not visit their shop. This is my first review ever and I only feel the need to do so to warn others.Edited to add that this happened mid-September and still havent heard anything from Carol Black. Should have read reviews beforehand. And over a month later, still in a rental fighting with their insurance. Lesson- Dont go there.
Ive been going to Carl Black for over five years, and they always do an amazing job. Ask for Nick Rose—he provides such great customer service and is very friendly and honest about whatever might be the issue with my car. They get the job done fast, efficiently, and at the right price!
By far the best dealership that I’ve ever been to. Their service department is on a whole different level. Bill Dreaper, the service manager, is fair and honest. That’s a trait that seems to be lacking in that field. Him and his well groomed team never disappoint with their quality of professional service. I will continue to go to Carl Black and highly recommend them to anyone with any type of vehicle for immaculate service!
Chris, John and Daniel truly provided a great experience. They listened (wow, that never happens at auto dealerships), and they didn’t do the typical “back and forth”. I truly appreciate their approach, it seems to come from the Dealers owners and how they want to treat customers. I will be coming back for my next vehicle, and highly recommend any of these 3 guys, and how they will treat you!!!
Everyone at this dealership went above and beyond making my car buying experience the best .Matthew was great. I know the entire Carl Black dealerships are a professional, well run, and more importantly they really do try to give you the best deal they can. Great job guys I’ll be back
This Carl Black dealership is outstanding in everything. The staff is very welcoming, friendly, and professional. Bill Dreaper is the service manager there and has helped me out a tremendous amount with my vehicles. If you’re looking to get a new car or have service done to your current car, I would highly recommend going there.
Im new to this area this was my first visit here, Steve was my advisor I had a great experience he was very informative about my service today and my up coming services. That i need to consider at my next service date.I will definitely be going back to see Steve. He represents your business very well Im impressed. Thank you very much. Annette
The dealership is top notch, from the sales department to service everyone is respectful and very professional. Nick was my sales associate and he was awesome. He really listened to us and helped us meet our needs. The service department goes above and beyond especially Aaron and Tad!!!! Kudos CARL BLACK for a job well done!!! Love my Acadia😍
I highly recommend Carl Black Buick GMC. I recently purchased a GMC from another dealership and have not been happy with my experience with sales or service. I decided to give Carl Black Buick GMC a try and I am glad I did. Finally, I was treated like a valued customer and not just a number. I was greeted by Larry, in the service department, and he listened to my needs and was able to address them promptly and efficiently. Thank you Larry! You will be my go to service advisor in the future!
DO NOT GO HERE FOR SERVICE!!! They rotated my tires and didn’t tighten the wheel capes on my wheels. Honest mistake. Only problem is they refused to cover the cost to fix there mistake. If you want to wait 2 hours and get ripped off by people who don’t care about the care of your vehicle, this is your spot.To there reply: It’s exactly how your service department is, because I call and spoke with them twice about the situation and flat out refused to fix the problem. The manager told me it was my problem and not there’s.
I dealt with Bill Dreaper and he was awesome!! I couldnt be more happier with the customer service. Think about Chick-Fil-A service but 2-times better.I brought in a GMC Sierra with the engine light on and they were able to tell me what was wrong with it and how long it was going to be to fix it right away. I have recommended some friends and family and will continue to do so!
I called a day before and was told the Audi Q5 i was looking for was available and scheduled an appointment for early morning. I drove an hour the next day, got there at 9:45 AM and the salesperson tells me the car has been sent to an auction and said good bye. They didnt even felt sorry or tried to make things work out. Never coming back and would not even recommend it to my enemy!!!
I have been bringing my vehicles to this service dept. since I moved here 14 years ago...to Larry Auzenne specifically. He always takes great care of our 3 cars. He cares about his customers! My husband used to be skeptical as he, like many others, thought car dealers charged more for their service than independents. Not anymore. We know if Larry says it needs to be done, it needs to be done. And it will be done correctly at a fair price. Our 2002 Yukon XL (farm truck) still runs great with 290,000 miles on the original engine!! We trust these guys. You should too.
Can’t say enough about Carl Black Roswell!!! In a world that seems to be only about a dollar and bottom line, this dealership is the exception. Over the last few years I have seen CBR at many charity and local events, always being a sponsor and giving endlessly to my community. I thought why not give them business as well. I had not purchased a vehicle from them yet, but took my car in for a service, was so impressed by the customer service, I decided I would also do new wheels and tires on my Jeep! Amazing job. They now service all my vehicles! Will continue to support my local business that supports or community!!! Looking forward to moving over to the new sales side when I need it. Amazing ppl at Carl Black Roswell, Great job and Thank You
Larry and the team got my ride going straight again. After a botched job at Goodyear, Larry confirmed my steering gear was not bad and it was indeed just a very bad alignment causing my steering to go all over the place. We’ve purchased multiple vehicles at this dealership and will return for further business in the future!
I went today to have my 2019 Buick Encore oil changed. I bought my Buick from Rick Hendrick Duluth. Since Carl Black was closer went their for the first oil change. Service Advisor was excellent. However when I got home and checked under the hood their was oil on engine cover and front area where the oil cap must have been placed. It was not cleaned off. I would have expected better attention to detail. Would have been 5 star if they would have paid attention to detail.
Carl Black is the best car dealership hands down. I love their service and everyone is so nice. Ive been coming here for the past eight years I refuse to go anywhere else because of the kind of service. I receive at Carl Black . Eric, Sam and Brandon handled us with kid gloves. They were awesome!Delphine and Eunah
Ive bought 4 cars from Carl Black Roswell . Ive had nothing but wonderful experiences each time. Doug is a fantastic service advisor and always caters to my needs. He Explains everything to me and goes the extra mile to diagnose any issues I may have. He always has a smile on his face. Will not go anywhere else!
Just bought a 2020 Canyon equipped with a V6 with Jeffrey Collins (musician and fantastic sales consultant). Jeff made the experience a pleasure. Shout out to Daniel Mila the great finance manager who worked with us to finance the truck. The team at the dealership is the best with which Ive ever worked. This was the most positive buying experience Ive ever had. Thanks Jeff and the team at Carl Black.
I was very impressed with the service manager at Carl Black GMC Automotive in Alpharetta, GA. Recently, I had some car repairs done at the dealership. The manager, Bill Dreaper called me to explain the services that needed major attention to my car. He was very professional and polite. I told him I was on a budget and the amount I could spend. Mr. Dreaper went out of his way to drop off a rental car to me so I did not have to go to the dealership. I was so happy that I was able to get the services done within by budget and how quickly they got my car back to me. I will definitely recommend my family and friends to Carl Black Automotive if they need any repairs done to their car. Thank you, Bill Dreaper for helping me get my car serviced.
Ive been a long-time (15yrs) customer of Carl Black service department. Ive worked with Larry A for almost all of that and he has been great to work with! His knowledge of how to keep my car in good running order is invaluable. I recommend Carl Black for your service needs.
Could not be more disappointed with this dealership. I will never buy a vehicle there again. Totally unprofessional. After buying 2 trucks there in the past I went in to buy another truck. They completely neglected to tell me about discounts that were expiring even though I asked specifically if that was going to happen. They said no. The next day, they wouldnt honor their quote. They even admitted it was their fault. I asked them to reconsider. They said give me a couple days and I will get back to you. That was 4 days ago. Nothing. Go to Jim Ellis Buick GMC!!! They are fantastic! Bought my truck there.
Larry consistently provides excellent service. He provides honest diagnosis and works with you to get the best price possible for service and repairs. He is great about calling you with updates and the service is always completed in a reasonable time frame. Thanks for great service to our cars at Carl Black Buick!
We purchased a 2020 Yukon Denali at Carl Black Roswell GMC.Chris was our salesman, was very informative and patient. He worked with us and our needs communicating with Matt the manager. Daniel worked out the financial details for our understanding.Our vehicle shopping was super with NO pressures. Great guys! Thank you!
Made a amazing apt with Aisha she was awesome. The Sales Team is highly motivated. I get my vehicle Serviced there as well and Amanda and Haley are always so positive whenever I call. Matt Hernandez is the best sales manager as well. KEEP UP THE GREAT WORK
Been bringing my car here for a few years now and the service is always great, Tommy always takes care of me. Had to bring my car in because something was rattling around in the engine, a something had come loose. Worked with Aaron who took care of everything, very friendly and professional, kept me informed through the process. Got my car back good as new!
Will never use their service again. Brought our car in for the $19.99 oil change. Told them to look at a couple of other items: motor mounts and AC. As I already suspected the motor mounts did need to be replaced. On the AC they said we needed a rear evaporator. But they also said we needed an oil pressure sensor because it was leaking and a CV boot was leaking. The quoted prices were crazy high. So we just paid for our oil change and took it to the shop that has been doing our work for a while. The motor mounts were confirmed but at a much lower price. The AC: it was not the rear evaporator but it was the main compressor housing that had a crack in it and caused the leak. So if we had done the evaporator it still would not have fixed it and cost over $1k to not fix the issue. They checked the CV boots and oil pressure sensor. Bone dry. So there were totally dishonest and tried to get us to make repairs that did not need to be done. Will never get another dime from me
I dropped my 2020 GMC AT4 with less than 3k miles off to have recall work done on it. Since I was being inconvenienced because of a manufacturer recall, I would have thought the least they would and could have done would be to wash my truck especially since I didnt ask for a loaner or a ride or anything. I guess my expectations were way too high. I now understand why people by Lexus, Mercedes and BMW and not GMC products. Their dealerships understand customer service and how to build loyal customers.
My wholistic experience from the moment I bought our Buick to the existing phenomenal and professional service provided by Nick Rose who is my primary Service Consultant at Carl Black of Roswell, I could not be any more satisfied! The culture and professionalism exemplified by everyone I have dealt with, from Dex Will and Olivia to mention a few, is definitely a credit to the local leadership and owners of this location! Their overall service communication system and technology to the behind the scenes hard working supportive staff and service professionals is exemplary of what any consumer would love to experience in every visit! A sincere THANK YOU and great job!
Great service center for all general motors vehicles. I managed a fleet of vehicles for years. Bill Dreaper and his team were always polite, professional, and reasonably priced. Several times they would go above and beyond what was expected in order to do the right thing. I recommend this service center to everyone I know that has a GM vehicle.
I have been a very satisfied customer of Carl Black since they opened in Roswell. I have purchased many vehicles myself and have never had any reservations about referring my friends to Carl Black. Have always been satisfied with my purchases and their quality service. If you get a chance, go by, you’ll be glad you did.
We bought a new GMC 1500 Denali. Our salesman was Mark Thompson, gracious, no pressure, a truly enjoyable experience! All of Carl Black team were friendly, helpful truly a class act. Thanks Carl Black for making my husband’s new truck experience great start to finish. Thanks again Mark Thompson for making it happen.
I purchased a used car here. The sales person I was dealing with Christian was super nice and courteous. The dealership offered fair pricing up front and was not pressurizing like the other dealerships I went into. Overall the process was smooth and easy for me. After I got the car, they detailed it, filled up my gas tank and gave me a nice clean and cool car.Thank you very much and I look forward to do business with you again. Thanks
Wow! I went in to look at a new 2019 Enclave and the service was incredible. I talked to one of the sales reps and from the very start they were so helpful. All my questions were answered and they even set up my appointment to check out the Enclave. Once i got there i was helped right away and everyone was so nice. They treated me so well. I left with my new Enclave that day and i love it. They know how to take care of their customers and i will absolutely be back. They will continue to get my business.
Love going to Carl Black Roswell, have purchased all my vehicles here and so had my husband. The staff is always friendly and helpful. Thanks to Matt and his pre owned sales team and the finance team for helping me get in to my beautiful 2017 GMC Acadia!
I had the absolute best experience at Carl Black! In the past, my car buying experience has been impersonal and overwhelming. At Carl Black, I had a personalized experience that made me feel comfortable and at ease with the buying process. Alex Diaz was very knowledgeable and had a sense of humor that made my car experience fun! Thanks Alex and Carl Black for my dream car and the perfect experience!
Taking my car to Carl Black has been the best decision I have ever made. Nick is amazing! I am always told what needs to be done and never have been up sold or oversold. They give great advice to keep my car running smooth. Been coming here for 8 years and will continue to for many years.
My 2011 Chevy Equinox had a check engine light on and a loud rattle noise from under the hood. I took it to Carl Black in Roswell since it was close to my job site. I walked in with no appointment and saw the first advisor on the left of service drive, Tommy Webb. He was able to scan my vehicle on the service drive, told me there was a special coverage for my vehicle. He even put me in a rental vehicle and kept me informed about my car throughout the day by test message.I got my car fixed and a rental car due to special coverage, they fixed my car the same day and were very courteous. I will definably be back for more service work in future. .Thank You Tommy.
Carl Black is certainly a premier automotive dealer, both for your purchase and service needs. The service manager, Bill Dreaper and his team are awesome. I have never experienced an individual who really goes out of his way to make your experience as pleasurable as it can be. Thank you Bill and your team.
Great vehicle and a good price. The staff were easy to work with. I flew from MI to get the vehicle and they were very accommodating. Overall great experience. Only recommendation I would give to them is to have 1 person be the contact for a customer. I called and texted with 3 different people leading up to taking delivery of the vehicle and didn’t know what role each of them had. They all seemed to do the same thing. On delivery day I met with those 3 people plus a person that did the final paperwork. It would have been nice to just deal with 1 person start to finish. Again, overall great experience.
Always top notch customer service when I bring my Acadia in for maintenance with Doug Fincher. They get me in and out quickly for my last minute oil change and rotate visits. Bill Dreaper, the service manager is wonderful as well. He is always making sure that the customers in the lounge are taken care of. I pass by two GM dealerships to get to Carl Black because they are that great.
I decided to purchase a car before the end of the year and walked into Carl Black GMC, Roswell. I didn’t have an appt but was promptly greeted by sales associate, Jeffrey Collins.I knew exactly which car I wanted and explained this to Jeffrey Collins.He listened to me and immediately showed me the exact model car I wanted.I wanted a new Acadia, having owned several thru the years, and I wanted a specific color and AWD. Since this specific car wasn’t on lot, he asked for the dealership’s manager Jon Roberson to help locate one.This was last day of the year and the dealership was super busy, but both the sales associate and Jon Roberson were respectful of my time and quickly located my car in TN.They even offered to drive up that night to pick it up!This type of Outstanding sales service is the reason this is my family’s 4th car purchase from Carl Black. My service mgr, Doug Fincher, is outstanding too and I always take my car back here for servicing.For me, car shopping isn’t fun, but the Carl Black team made it easy. Highly recommend this dealership!!
Carl Black Buick GMC has great service! I worked with a dealer named Alex Diaz, and he was very caring, and straight forward. He did not make me feel pressured, and walked me through he whole process, and options that I could make for such a huge decision. I would definitely recommend going to Alex if you are in the process of finding a new car.
This is my second time going to Carl Black for service after I purchased my vehicle from them. The people are nice, but their expectations for how long it should take is absolutely ludicrous. Each time it took 3 and a half while they insinuated it would be an hour and a half.My first visit was for a bed cover installation. It took 3.5 hours with an appointment on a weekday. Come to find out, this “waterproof” bed cover was poorly installed making it not actually waterproof.Second visit was a seatbelt recall and to fix the bed cover that took a total of 3.5 hours, again with an appointment. The bed cover, however, is still not fixed.My advice if you are to get service done here, don’t listen to the estimate they tell you. Drop the vehicle off in the morning and expect it to be done at the end of the day.
My husband and I went to the Roswell store. Looked at it truck. Was given a quote, got to financing and it was 6k plus more. They added a wheel package. I am frankly shocked that a company like this would do something like that. Why not say you made a mistake originally? Before you wasted our time? Finance guy was extremely nervous. We both work in banking and financial industry. Thank God. How many people get taken advantage of?WOW... Just absolutely WOWWhat a blunder
I went to look at a new truck a few days ago. Though my credit wasn’t up to par and was unable accomplish my mission, I must say their customer service is phenomenal!! I worked with a young guy named Dexter Williams, and let me tell you something buddy, THAT YOUNG MANS GOING PLACES. If that brother is a representation of how this company handles business, I’m sending all my buddy’s here to get one of them there trucks. Thanks again Carl Black Buick! WOOO!
Great dealership for all needs. Bought a used GMC Sierra Denali that came with a maintenance package. Bill Dreaper and his team made sure all of the maintenance was taken care of throughout the warranty period. They also make sure to notify you of any recalls when dropping of for oil changes, and they take care of the recalls at the same time. Doug is great at communicating through phone calls, emails, and any other form so that he gets in touch with you as soon as repairs or maintenance are complete.
Since 2008, I have had my Buick Enclave and my Chevrolet Silverado serviced at Carl Black of Roswell. I have always received excellent service, reasonably priced periodic maintenance and repairs, such as brackets, etc. They also have competitive prices for replacement tires. Larry Auzenne, Service Advisor, has always provided excellent service, timely scheduling and completion of work needed on my vehicles. It’s my opinion that Larry always strives to meet the needs of his customers!
I was shopping for a new Yukon, and responded through the web site. The follow up was prompt, and when I eventually made it to the dealership, the hand off to a salesman was smooth. The buying experience from that point forward was very nice, and extremely professional. I would highly recommend dealing with Carl Black in Roswell!
Matt and Brandon were so helpful and patient with me throughout the process. I was able to get the car I wanted with all of the features I desired. I experienced GREAT customer service and a genuine willingness to help - and I couldn’t be more happy with my purchase. Brandon was very knowledgeable about the cars and willing to answer all of my questions. THANKS AGAIN GUYS!!
I’ve bought 5 or so vehicles here for my fleet and I also have them serviced here. Salesmen here are typical to a car dealership. I now just deal straight with John Roberson who is the sales manager. He takes good care of me with no haggling nonsense. When I bought my first vehicle, I was introduced to Bill Dreaper who is the service manager. He is the best thing this dealership has going. He takes care of whatever I need, no questions asked. Doug Fincher is my service writer who also takes good care of meWill
While driving from Virginia to Orlando Florida going to stay two days in Atlanta Georgia.On the way through my check engine light came on Carl Black not only did a great great job taking care of me and fixing the problem they communicated really well with time and price. They also gave me a loaner car so my little vacation in Atlanta was not messed up. Thank you all I would definitely recommend this place. David Welsh
Aaron in the service center is amazing! He was very friendly, tried to get me the best deal possible and stayed late to make sure I could meet him to pick up my car. A+ Service!!!! If you go to Carl Black, ask for him. You wont regret it.
I had taken my vehicle to 2 other Repair Shops, who.couldnt determine the issue, prior to bringing it to Carl Black. Larry Auzenne was the Service Writer I dealt with and he was awesome. He was always prompt getting back to me when I had questions and kept me informed every step of the way. They diagnosed my issue and I couldn’t be happier!
Tommy Webb and his service team are the best team I have ever dealt with! Always timely and great with communication, they keep me informed every step of the way. I wouldnt take my car anywhere else! The most trustworthy service team, thanks for keeping me on the road and safe!!
The best of the best!! I have been going to Carl black for many years! The service department is very hands on and communicates all the information dealing with your vehicle. Bill is the man to talk to! Best customer service. Highly recommend!
I have been working with Bill Dreaper at Carl Black for years and he always takes care of me, my family members and my coworkers. Bill calls with updates and always charges a fair price for service. We also have a great service advisor named Tommy who is also a great guy. I would definitely recommend them as a service duo.
We always have great experiences servicing our cars to Carl Black GMC in Alpharetta. Tommy Webb and team take wonderful care of the cars and their prices are reasonable and they provide quick service no matter the issue. I would highly recommend you ask for Tommy and take your car yo Carl Black in Alpharetta.
Doug is always on the ball when dealing with me and my car. Very pleased with his excellent service.
Carl Black Roswell has excellent service in both sales and service. The whole team was great to deal with. I have bought serveral cars there and they take care of all my oil changes as well.
The salesman, Brandon, was great. He made it a great experience. When it can time to talk money, John, did everything I ask for in getting me where I needed to be, in my trade, in what i wanted in the vehicle and the selling price of the vehicle I was looking to purchase. We then went to finance to do all paperwork and was again treated like we were the only people on the planet. Brittney was great. She explained everything to where we did not have to ask any questions. This was probably the second best experience I ever had buying a new car, and this made my 7 new vehicle in the past 10 years. I will definitely come back here when I am in the market again.
I recently purchased a new car from this dealership and worked with Alex Diaz, who made my experience wonderful and very easy. He greeted me immediately, was very kind, listened to what I was looking for and made the purchasing process a breeze. If anyone reading this is in the market for a new car, definitely visit this dealership and be sure to ask for Alex -- he wont let you down!
Ive been using the Carl Black service department for years and I have nothing bad to say. My service guy Tommy Webb is unreal and always helpful with my car issues. Did I mention that I drive 20 miles to go to Carl Black Roswell when I have a GMC dealership 2 miles from my house? Enough said!
As far as a car buying experience. The Carl black team was the best Ive ever worked with. Everyone was super nice and helpful. From the sales floor to the service department. I would highly recommend stopping in.
The staff and team at Carl Black GMC Roswell are exceptional. Especially my sales rep Mark Thompson. I just bought a Denali from him and am now working with him to get my father and possibly mother into something off their lot. Its been a true pleasure working with Mark and the gang, I appreciate their knowledge and patience with the entire process. The GM Smiley....is DA MAN!!
I was in the market to purchase a new truck. My wife and I stopped at Carl Black in Roswell to look at their inventory. At the very beginning there was no high pressure sales or loom over you while you look feeling. Nick Grieme and Travis were the most professional and respectful sales reps Ive ever encountered at any dealership!!! I was able to tell them my expectations and they were very upfront and forward at the very beginning!!! This was so respectful of my wife and Is time. Especially since we had our son with us. I know some people read these reviews as I do in selecting where I shop. I promise anyone out there that is looking for courteous, professional, and top of the line sales service please just stop in at this dealership and you will not regret it!!!! Most definitely seek out Travis or Nick Grieme to ensure you get the best deal and service!!! Thank you again gentlemen for an outstanding car buying experience!!!
The only place I trust with my vehicles! Tommy Webb and the whole service department are absolutely awesome and go above and beyond to make sure that my vehicles are taken care of properly. Never pushy, always informative, will continue to take all of my vehicles here for as long as possible. Dont go anywhere else, these guys are the best!
I reached out approximately a week ago and talked to Paul Marr. We spoke briefly and he promised to call me back. As of 1/5/21. No returned call. I also emailed another sales person with no reply. I’m in sales myself. If this is what people should expect from their sales team. I would shop elsewhere. All possible sales are important to any dealership. I had put a deposit on a future Hummer order. That will now change.
Mixed feeling about this place. We purchased a used car from here and thought we were getting a great deal on it. After having the car for a week we started to have problems with it. I called and spoke to the salesman whom we purchased it from. I explained to him what was going on told me that hed get back to me about the issues I was having and never did back to me about it. They put too much oil in the engine which caused it to spill over into the turbo! Almost costing me a new one. There also wasnt enough coolant caused the car to overheat heat. I had to stop and get coolant before work. They should train their techs better and inspect their cars more thoroughly
I’ve been taking my GMCs to Carl Black just over 15 years now. And I’ve had the opportunity to experience other GMC dealerships by way of my relocations to Dallas and Austin, TX. One thing that truly stands out is the superior attention and customer experience they’ve always provided me. I have to say I’ve been lucky to have Doug Fincher as my Service Advisor, Always shooting straight with me, I never felt like I was getting the run around. Time and time again, Bill Draeper the Service Director would come and greet me as well as ensure I was provided the adequate accommodations and service that one should expect with their investments. Needless to say, he’s always exceeded my expectations. I’ve had trucks, SUVs, and company cars serviced by these guys and I can’t enough about them. Whenever there’s a complication of any kind, I’m treated like family and with level of respect that should be viewed as a benchmark for all service departments. Truly appreciate these guys!
I came in for service for my Chevy Cobalt because Ive heard nothing but good things about this place! My service advisor was Olivia and she was amazing! They have a very clean waiting area with tv, popcorn, coffee, water and there was even a work space. I couldnt have asked for a better experience! I will definitely be back again.
I was 16 years old when I bought my first car and I havent had a new car since then. Now, Im 52 years old and decided to buy an almost new Buick Encore. Scott Edwards was incredibly kind and patient as he dealt with my endless questions and requests. I was so excited and he made the process even more enjoyable (Do people say that about buying a car?) Anyway, I had heated leather seats put in and the passenger side wasnt working. I called Scott and he arranged for the installer to call me to make arrangements to get it fixed. The guy told me that it couldnt be done and gave me some technical reason why the heating element couldnt be put inside the passenger seat because of the airbag mechanism in the seat. Basically, he was telling me that I paid for a seat and half to be heated. I called Scott, told him the story and he saidThats bull! and he handled it for me! He made sure that somebody who knew what they were doing fixed the seat, had my car washed and detailed, got me a loaner so I wouldnt be without a ride and made sure that my vehicle would be filled with gas when I picked my car up. I told him and I mean this ... He is my Salesman from here on out. Where he goes, I am sure that I wont be the only client that will follow so I suggest you hold on to him for a while. Of course, I may be 70 before a buy another car but trust that I am going to Scott when I do! Thank you, Scott for making my car buying experience seamless and for being such an incredible salesman that goes beyond to make a client feel like they matter and arent just a number. You are THE BOMB!!!
I enjoyed doing business with Carl Black of Roswell. Our salesman, Cody, was a pleasure to work with. The manager Matt was very helpful as well. They both made sure we understood how to work the features in our new vehicle and took the time to help us with what we didnt.
I couldn’t be happier with Carl Black of Roswell. I purchased my 2018 GMC Sierra from Carl Black ROSWELL. Smiley and the Sales team were wonderful to deal with.Service, and Bill Dreaper have been a breath of fresh air as well! They are attentive, and always looking out for my best interest! Honesty, integrity, and smiling faces are paramount to success!Eric Bowsher in Finance was very professional, and accommodating!Our experience overall couldn’t be better! We really appreciate the team at Carl Black of Roswell!
My experience at the Carl Black dealership was easy and straightforward. Jeffrey Collins and Sam Garcia the brand manager helped me get exactly what I wanted! The whole team worked to get me the best deal on my new 2020 Acadia AT4.
Pre-owned sales department was very helpful! The process was quick and easy. Great choices of used vehicles to choose from. They worked with the prices and financing options I wanted and I can say, I will definitely be back for my next vehicle purchase!
Tommy Webb has been my service adviser since 2010. I have owned 2 Buick Enclaves and I can not say enough about the outstanding service he has provided throughout the years. He is through and always makes sure I get the best prices that are available. People ask me all the time, you go to a dealership to get your oil changed and tires rotated and I tell them I would never go anywhere else. The service is the best around and the prices are comparable to the competition - - Carl Black is a great place to buy your automobile and service them as well - -
I purchased my Enclave from Carl Black in Roswell. Smiley and his team were incredible. I told them exactly what I was looking for and what my budget was and they worked to find me the perfect one. I could never have imagined such a great car buying experience!
Carl black offers nothing but stellar service. Tommy Webb is super helpful every time my car needs to be serviced. He goes above and beyond to provide great service. The sales team is also fantastic and has the best prices around! Will always be a Carl Black customer. Thanks so much!! Rett & Celia Webb
We had to have our main work truck towed to the shop. Bill Dreaper and his team went above and beyond to get the truck fixed in a timely manner. Highly recommended . Cant beat a nation wide warranty on parts and labor !
We have purchased a few vehicles from Carl Black Roswell and have been very pleased with our experiences both before and after the sale! Bill Dreaper has been particularly helpful when it comes to servicing and customizing our vehicles. Were looking forward to our next vehicle from Carl Black!
Carl Black is the place to go for your GMC and Chevy trucks and suvs. They have the best selection, solid pricing, great customer service, and what I like most of all is their community involvement. Smiley, the GM, does all he can for the local Roswell community and schools. The last Youth Day parade they have a dozen or so beautiful new trucks they allow the schools to use. Really cool dealership.
Always a pleasure to drive up in the service lane to be greeted by faces that have been around for a long time, guys like Doug & Larry, no matter which service writer you have, all the guys on the lane are always friendly and ready to help. Recently, I had an incident with my mirror, I pulled in dreading how much this was going to cost however, it was something simple, Steve helped me out and I was on my way.And then there is Bill Dreaper who runs the service department. He is always around, accessible and willing to help and ensure a smooth process.I have been going here 17+ years and trust these guys.
Me and the wife had a great experience buying a new truck, great salesman. They showed us the trucks and took a drive, then we came in to negotiate. The sales manager and salesman were not pushy, and I really appreciate that. We agreed and a deal and now we are enjoying the truck. I will definitely be back to buy my next truck there.
I have been using Carl Black for years . Bill Dreaper, the Service Director , has always done an outstanding job job on all of my vehicles. I just tell Bill to fix it and he does timely and at a very reasonable price . Under Bill’s leadership the entire service drive personnel meet and exceed my expectations
Google Review Roswell Carl Black Buick GMC StoreAs most all of the vehicles I own have over 100,000 miles I am grateful for a service department like the Roswell Carl Black Buick GMC store. Service Manager Bill Draper and his team have always gone to great lengths to take good care of my family’s vehicles. Whether it’s my GMC diesel 2500 HD or one of my daughters SUV’s, Bill and his team have taken outstanding care of us.They have done it all: regularly scheduled oil changes, tires, complex diesel engine issues, a transmission, or a simple door latch - Carl Black Roswell’s Bill Dreaper and his top-notch team have always treated us extremely well. The work is done right the first time and is always completed on time. However, this is not surprising as I now know most all of his team by name and they are all long-time employees with decades of experience.. Check them out, you will be glad you did!
Purchased a 2018 GMC Sierra from Carl Black Buick GMC, I would like to Thank Chris Kurtz, Matt Hernandez, and Daniel Mila for the outstanding service provided from all 3. Chris was very kind, super helpful, very patient, provided us with all the details on the cars we looked at for about 5 hours. Daniel answered every question we had about the financing, he was very organized and made everything super easy. Will totally be coming back whenever we need new trucks! Definitely recommend this dealship excellent staff!
Tod Baker and his Carl Black Roswell team has excellent customer service. They are great in both the sales and service!! They have a comfortable and kid friendly lounge to enjoy while waiting on your oil change.
Literally purchased a truck online that showed on their website to be delivered to our house 6-11/2021 at 6 pm. Didn’t hear anything all day so I call to check on it and was told the vehicle was sold to another dealership over 2 weeks ago. Went thru the whole process, financing to get to talk to Matt that could only say “you bought a truck we don’t have”. Thanks Matt and team. May want to invest in a new IT department because someone’s not doing their job.
What a SCAM!!!! Went in today because my truck was under a recall. I had received some dealer coupons in the mail, so while I was there I asked them to check my battery (for free per coupon) in anticipation of the colder winter weather. Some time later, the service advisor came and told me that they couldnt complete the recall service until I replaced the battery for $250 because my truck would not start. I was very confused as to why it wouldnt start and the advisor said, you had a battery check on your file. I explained that I was NOT having problems with the battery and that I was not replacing it. She left to get further information and came back in about 20 minutes and told me I was all set. She claims that they jumped the vehicle and completed the recall repair. I immediately went to an independent service location and had my battery checked and it was GOOD. Very disappointing and they have lost my business.
Doug Fincher is one of the most reliable service reps Ive ever dealt with. He is the reason why weve purchased 4 vehicles from CB. He is always very accommodating and punctual. Ill continue to purchase vehicles and get them serviced from CB as long as Doug is there. Thanks Doug for all your help!
We have purchased 6 cars from Carl Black in the past 4 years (4 new, 2 used) and we have loved all of them. Eric and his team are great!I would highly recommend anyone to them that needs a car or service on their car to give them a call.Thanks everything!Rett
I took my truck in for service and yet again Bill Dreaper and the guys took great care of me! I have been doing business with Carl Black for a while now and every time I go in for service they take care of all my service needs. Thanks guys for taking care of my GMC 1500 and doing a great job as usual!
We are very impressed with the service at Carl Black in Roswell. We took my husbands work van for transmission work and Bill Draper gave us a very fair quote to replace it. The work was completed in a couple of days allowing my husband to get back to work in his HVAC business.
I just bought a car from here 6mts ago and Ive had the best experience with them. They have amazing staff who are always smiling and eager to help. Jason has helped me with whatever it is with no problem on vehicle even answering all my questions with patience when they were pretty busy . I never feel rushed. As well as great team I also love my new vehicle!!!
Friendly service BUT very unhappy that no one was wearing a mask at the dealership other than another customer. We have a diabetic child and cannot risk getting COVID-19. This is very disappointing and makes me extremely unlikely to purchase another vehicle at this dealership.
Bought my son’s first car today! We were assisted by Arturo Rivera who provided us with exceptional customer service! He went above and beyond by answering all our questions and making the whole process smooth and fast. Thank you Arturo for your help today!
Doug Fincher has been my GMC service advisor since 2003. I highly recommend him. Doug provides informative expertise at every appointment. He is cheerful, honest and a delight to work with. Over the years, if I had a problem with my 2001 Yukon XL I would call Doug describe the problem or even imitate the sounds the car was making and Doug would know whether I should rush right in or if could handle the problem later.When my 2001 Yukon XL hit 300,000 miles I insisted on getting another GMC car so I could keep Doug as my service advisor. Right now he is managing the service on my 2016 Yukon XL
Our appointment for routine warranty service maintenance at this dealership when traveling out of state went quite well. We were pleased with the appointment availability, how efficiently the service was performed... all good.About ten days later, after traveling on to Florida and returning to Virginia via a family visit in Georgia, we scheduled another visit upon discovering a piece of molding loose at the rear door on the driver side of our 2017 GMC Acadia, purchased 12.31.17, not even one year old!We were informed the repair would be at our expense; imagine our shock. We were told based on what their body shop personnel noticed as a bump on the edge of the door (mind you, this bump/nick was less that the size of the nib of an ink pen), we must have hit something to cause the molding to break loose. Or, they said, it could have come loose in travel or the result of a car wash.My question for GMC and Carl Black Buick is Are you telling me your product is so delicate the molding cannot hold up to road travel? car washes? perhaps a mini bump to the edge of the door? And if so, where in your literature/warranty does it tell a customer/owner what the magic number of road miles or car washes are before you can expect your virtually new GMC Acadia molding to fail?And my biggest complaint, specifically to this dealership, we asked to be contacted by the service manager and here we are, approximately ten days later and not a word. Neither did we receive a give us a review follow-up as we did following the initial visit for warranty maintenance. Hmmm.And as a side note, regarding GMC standing behind the trim, we heard the same explanation from our home dealership and had to PAY to have it repaired. Just doesnt seem right, does it? GMC.... are you listening?
The best service, and the most pleasant sales associates. Bought car from Mr. Daniel Mila, an awesome customer service, always looking to fulfill my expectations when Showing me the models. Also Dough, from Service Dept., is a great customer service.Keep up Carl Black, Ill recommend you 110%.
After dealing with Cadillac dealers who wouldnt help I was told to try Carl black Buick GMC. Nick Rose was very helpful and easy to work with. He helped me tremendously. The mechanic had a big job to do and I appreciate his great work. I would definitely recommend this place if you need great service all around!
Went to see what the Encores were all about. Kamron helped us out and did a crazy great job spending time, answering questions etc. He truly has a passion for his work, as well as the autos he represents. Just that alone was selling the cars for us. It was a frigid evening, so he was pulling the cars into the service bay so that we can review them in warmth. When we went to test drive, he made sure all heaters and seat warmers were on ahead of time. Just superb service if but for the little things. Thank you again for a great experience!
Had a very refreshing experience at this dealership compared to any other car shopping experience I’ve had in the past, all thanks to Alex Diaz. He was professional, knowledgeable, helpful. Nothing like your average pushy/stressful sales experience. I recommend this dealership, and Alex! Ask for him!
Steve and the team went above and beyond on numerous occasions to make things right. Over 5 years and 3 cars they are a pleasure to deal with and truly epitomize what customer service should be. I highly recommend them to family and friends. Thank you CB Roswell.
We recently purchased a pre owned 2016 Yukon XL. Matt and Paul were very helpful and knowledgeable. We were in Atlanta visiting family and had a short time frame. Eric assisted us with financing which made the process very easy. When it is time for a new car, we will be returning to see Carl Black. Highly recommend this dealership.
Unlike many dealerships I have been to, Carl Black Roswell offers a fresh take to the somewhat ‘agonizing’ process of car buying. Just the proper mix of today’s technology, with an equal amount of plain old ‘no bull’ human interaction, that emphasizes both quality and quantity. From the brand managers, Sam Garcia and Jon Roberson, to the finance, service lane, parts, and collision repair dept, this team knows how to do it!
Nick was awesome to have selling me on the new trucks. Very friendly staff and very welcoming. Daniel in finance was great and also John the manager was great! Even if you don’t need to talk to him make sure you do. Worth the drive to buy from here!
Brought a vehicle in under ex warranty and left the car for over a week. One of 3 issues were fixed even though I was told everything was good to go. I was told to give it a few days and if the issues still persist to contact them back. Of course a damaged item doesnt fix itself, never the less I waited and called back but now the service person Who handle everything is out till July 14 and tells me to call the front desk and relay my concerns, again.
I always have a great experience at this location. Olivia is both knowledgeable and friendly. I will be back in the spring to buy my daughter her first car. We are a dedicated Carl Black family. Keep up the good work!!!
4.4 (199 comments)
Review №1
2022-03-15We had a great experience with Leo “Aussie” Willis. He listened to our needs and got us into the right truck for us at a great price. With all the “market adjustments” happening at so many other dealers, I appreciate that Carl Black provides actual products/services to compete - so you’re not just spending something for nothing with them! We love our truck and are very happy with our experience! We will be returning customers for sure!
Review №2
2022-04-29Bought a new GMC Canyon from Carl Black Buick GMC in Roswell, GA…could not have asked for anything better! Service was excellent, the truck is awesome and I really enjoyed the entire process. Eli was my sales rep and he was fantastic. Thank you!!
Review №3
2022-06-14I will always be a fan of Carl Black in Roswell due to their staff. It started with getting an estimate for repair work. I felt immediately welcomed by Mel and he took great care of me and my car. Fast forward a few years to being in the market for a new car for our growing family and I had the pleasure of working with Gordon. He was extremely knowledgeable of the vehicles and listened to our needs for finding the perfect family car. We had a wonderful experience and are so blessed and thankful to be a part of the Carl Black family!
Review №4
2022-01-11Absolutely no complaints. First time there for an oil change, Larry was my advisor. He got me in quickly at my appointment time and was kind an courteous. My car needed to be vacuumed and he still put down a floor mat. Which was unnecessary and kinda funny. But appreciated no less.Ill be back!Thank you.
Review №5
2022-04-22Their service department is so professional and considerate. I called them really upset due a sudden, unexpected issue with my car, and they spoke in a calm, reassuring manner. Once I got to the shop, the representative on the phone, Nick, remembered me from the call, and they immediately started working on my car and letting me know it was going to be alright. Efficient service, and I know I can trust them for both emergency repairs and regular servicing going forward.
Review №6
2022-01-02Do not be fooled by the positive reviews! This dealership is a bait and switch dealership. They lack communication skills and sell your car from right under you (or send it to auction, apparently). I found the perfect car for my son, perfect price. Contacted the dealership, received a prompt CANNED response from someone named Tod Baker. Then received communicae from Aisha Jackson. I was THRILLED to purchase my son his dream car. I just received a notification that this car is being sent to auction. THEN WHY DID YOU POST IT FOR SALE????? Terrible dealership, terrible communication, and I look forward to writing an in dept report on their procedures. DONT GO HERE!!!!!Found the car at a different dealership and will be picking it up tomorrow!
Review №7
2022-05-31I’ve been coming to this dealership since 2013 and it’s sad that the service has been going downhill. I recently had a repair done here and their technician didn’t properly secure a part to the car which resulted in the part falling off somewhere. When I attempted to contact the body shop manager Greg directly and left several voicemails I got no response. No call back. Kept calling and finally reached this guy who basically stated because it didn’t happen in a week it’s not their fault. He also insisted my part was stolen even though this vehicle sits in my garage. Mind you I’ve had issues in the past with this dealership damaging a battery tray by improperly installing a battery. Not extremely hard to replace a battery but another instance where their technicians just didn’t take care and provide quality service. I’ve had to bring my vehicles back constantly because repair wasn’t done correctly or the issue was not diagnosed correctly costing me money and time. Won’t be returning!
Review №8
2021-07-30Carl Black out did themselves once’s again! I purchased a new truck back in June and loved the way I was treated so much that I came back this month and purchased a new Yukon for my wife. I got on my phone and texted my salesman Dominick Fabricatore and told him that I was in the market for a second time and was looking for a great deal on a new Yukon, as well as a trade. Within an hour I’d say we were able to make a deal over text!!! Carl Black gave more $3K more for my trade than ANY other dealership that I called in GA, SC and NC. Mind you, I live in SC and this dealership is about a 4 hour drive for me. Dominick went to bat for me and got an amazing price on the new Yukon and we were able to reach a better price out the door than I had hoped! We sealed the deal and they had the vehicle delivered to me the very next day by one of their salesman. Amazing dealership that continues to amaze me. Thank you Dominick and Carl Black for making this an easy and awesome experience. I wish car buying always felt this good. Trust me, I will be back!!
Review №9
2022-02-23Spoke with Aisha the internet sales manager about doing business with Carl Black Buick and GMC. She was an absolute delight to speak with. Extremely professional and knowledgeable. Look forward to future business with this dealership! Amazing work Aisha, keep it up!
Review №10
2022-04-05Excellent customer service. They were fast and professional with a well kept customer waiting area. I ran into issues with my fleet/rental arrangements and they helped accommodate transportation to different locations. Very much appreciated!