Wheelchair-accessible entrance
Yes
Coal Mountain Animal Hospital in Cumming
Categories
Location on the map
Cumming, Forsyth County, Georgia, US
Accessibility
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 770-888-6757
Site: http://cmah.net/
Site: http://cmah.net/
Opening hours
- Monday:7AM–6PM
- Tuesday:7AM–6PM
- Wednesday:7AM–6PM
- Thursday:7AM–6PM
- Friday:7AM–6PM
- Saturday:8AM–12PM
- Sunday:Closed
Comments (199)
Michelle, the groomer, is wonderful. We have been seeing her for years and she does an amazing job! Always so sweet and patient with my crazy dogs!
Took my dog meatball and he received First Class treatment. Meatball has found his doctor. Dr. Surber is the greatest. My dog loves the staff at CMAH.
Just started taking my cat here and so far they are awesome! The staff are very friendly and they explain everything well. They contacted us to check in after our visit to make sure everything was ok.I am also boarding my cat here in a few weeks so we will see how that goes. Very good service!
I love these guys at coal mountain they take great care of my fur babies.
Very friendly, thorough and listen to any information or concerns you have about your pet. They made our little girl Maggie very comfortable while examining her and administering her shots. I would recommend them to anyone!
We felt very welcomed at Coal Mountain Animal Hospital. We were greeted by the friendly staff the moment we walked in. The technician and vet explained everything in detail and took the time to explain the characteristics and mannerisms of our new puppy. We were very pleased with our experience at Coal Mountain.
We have been part of the CMAH family for 7 years. There isn’t enough time or space to give the Staff all the accolades they deserve. From the time you book an appt. until you pay for their services you and your pet are made to feel special. Dr. Surber has been/is our Vet and she goes beyond what we ever expect. Our Boston, Kinley loves to go see her friends at CMAH, we just have to mention “Dr. Surber” and she goes wild, well wilder than usual, it is so funny. Our first Boston was medically challenged, and she had a lot of issues but Dr. Surber and the staff got us through every one of them. You will not be disappointed with the service and care you and your Furbaby will receive at CMAH. Highly recommended.
Best vet we have ever been too! After a few bouts of redirected aggression between our two larger cats the vets at coal mountain decided to put both cats on medications. This worked really well and allowed our cats to be friends again. Coal mountains phones are always answered promptly and everyone is very friendly and easy to speak to. I believe pricing is very affordable compared to our vet in Tampa. Its nice to find a local vet that takes the time to evaluate your pets thoroughly without charging an arm and leg.
I’ve been going to Coal Mountain Animal Hospital since I got my Lab 9 years ago. I now have two dogs and wouldn’t go anywhere else. They love my dogs as if they were their own. They treat them with extra special care and are always happy to see them. The staff have big hearts. They are professional and care about their customers.
I found Coal Mountain via Google as I needed a vet kinda last minute and rather late in the day. They were able to fit me in just before closing and my pup saw Dr. Dabbs. I have been to 2 other vets locally and have seen 3 different vets between the two, and I have to say that the staff at Coal Mountain were incredibly friendly! Especially considering my late appointment. Dr. Dabbs was also very helpful in helping my pup with his allergy issues. I could tell she was really listening to me and trying to think through all I was saying to find an answer to help my pup. It was hands down the best vet visit I’ve had since having my pup. From the front office to the patient room…it was just a great visit. And super clean too! Highly recommend and will definitely return.
I just changed over to Coal Mountain Animal Hospital because I was not happy with the vet that I had used for years. The ENTIRE staff (every single person I have interacted with) has been ABSOLUTELY AMAZING! I am blown away by the care, compassion, professionalism, and friendliness of everyone working there. They were so nice and caring with my dog, it truly warmed my heart. Dr. Surber is fantastic. She was so very thorough and did a great job explaining my dogs issue I brought her in for. I am so thrilled I found my way to CMAH! If you have pets you care about, you absolutely should bring them here.
After a cross country move, weve been relieved to find a new provider for our fur kids. I appreciate the polite communication, from the first phone call to the follow up call after a visit.
I have four pets and the staff treats them all like they are very special. Dr. Stephanie Hartsfield-Vinson loves animals and you know it when you talk with her. Her compassion is very apparent when treating a sick fur baby. They follow up the next day after treatments to make sure the pet is doing well,which gives you an opportunity to ask any questions. I have had great experiences with this practice.This time it was our Penny Lane and pancreatitis. She is all better now. The staff treats the animals with so much compassion and care. The vets there are wonderful.
Gus loves the staff and we really appreciate the convenience of Saturday appointments; we have never had trouble getting in.
Had to drop in unexpectedly because of an emergency. Everyone was great, organized and they kept me in the loop as my tough guy Dachshund was getting sewn up. They really made a bad situation bearable. I would not hesitate to use Coal Mountain Animal Hospital.
Excellent staff and vets. My dog had been suffering with ear infections for over a year. I had been taking her to another vet service inside of PetSmart with no results. I spent a lot of money there while they only treated the surface problem with the same type of medicine after each visit. Coal Mountain looked for the root of the problem and have started treating my pet from the inside out, which is what I begged the previous vet to do. Coal Mountain listened to my concerns because they know that, as the pet owner, I know my pet best. A few hours after receiving the right medicine my dog was more perky than she had been in months and actually went and got a toy to play with. Thank you Coal Mountain!
I’ve only been using this vet for about one year. Very easy to get an appointment and the doctors and staff are very nice and explain everything they are doing. My pets are very comfortable with them and they always follow up to see how my pets are doing. Very satisfied with their services.
Took my Jax in for an emergency due to allergies and vomiting. They got me in a.s.a.p.! Not only was the personnel amazing BUT the D.V.M (Dr.Heath) truly took GREAT care in managing both Jax and myself!! I was very emotional and Dr Heath was informative, and so caring of my needs as well as Jax. Color me impressed !! THIS is by far the best Veterinarian office I have ever encountered. # 10 star facility!!! They are my vets for all my fur babies from this day forward..UPDATE!!!..( That was 2 years ago....I dont feel the same way anymore!! Not even willing to help knowing that everyone currently has to decide to either fix their dog or feed their families!!! )
I lost my Yorkie Baxter of 18 years in February but without the love and excellent care Dr Stephanie and the staff gave him, he would have left us sooner.Thank you Dr.Stephanie again for the love and support you showed during this difficult time.. God Bless..
I was very impressed and satisfied with their care and services. They were very kind and professional. They were able to book an appointment quickly for my very sick Kitty. They gave affordable options and they were efficient. They followed up with me on her progress the next day, a Saturday!
The Dr was kind and loving to my dog. The staff were very efficient and friendly.
Our pack has been patients and boarders of CMAH for over 8 years. Dr. H and her staff have always been wonderful and make us feel like family. We are able to get appointments quickly, we love the app for medication refills, and we appreciate how caring they are with our pets and with us.
CMAH takes great care of these two!!
Worked with all three Veterinarians, experienced the same high quality, professional support and service. Front desk crew is A1.
Just took our dog there for a well check after moving to Forsyth. The staff was quick and knowledgeable. The doctor examined and gave vaccines in the room with us which we had not experienced before. We LOVED this as you know what is going on with your pet the whole time. She spent a good amount of time with us and made sure all questions were answered. We’ve found our vet home! Thank you!!
Professional, timely and focused on your pet. Quick visits and very clean facility.
We moved close to this vet several years ago. I would drive to pay less at our other vet but I dont feel taken here. They evaluate your fur baby and breakdown costs before they do anything or give you an estimate. I have said no to some services before. Our spaniel goes for grooming and this is the ONLY place our 110 lb. blind lab has ever comfortable going. Dr. Surber can keep him calm so he doesnt need to be muzzled or drugged. He nips when he is scared and doesnt know what is going on. Dr. Suerber always keeps a hand on him and talks him through what she is doing. Im truly amazed and grateful for such a great animal hospital.
Very kind and respectful staff. We got our puppy during pandemic and we couldn’t ask for a better care than Coal Mountain animal hospital. The doctors, grooming and boarding are amazing .... I highly recommend
Thank you for providing an easy and affordable teeth cleaning experience for our 4 year old dog, Hazel. For some reason she experiences a much quicker buildup of tarter than our other dogs, so it was really important to get them cleaned before she had additional dental problems. Your drop off/pickup process worked well, and I was really happy with the cost. I could tell you took great personal care of her and appreciate that. I also appreciate that you offer additional services as precautions, but more importantly, I appreciate that you all are not pushy about it and try to shame me into purchasing them. Thats why I stay with you all!
This past week my old lab Daisy had been quite sick. She couldnt hold food down, could barely walk, and was acting confused. We took her to Coal Mountain Animal Hospital where she spent the whole day. I cant recommend this place enough. Everyone there was so patient and understanding. The doctor explained things in such a caring way, and gave us progress updates as Daisy was being treated. Im happy to say that my dog has made nearly a full recovery. Im thankful I have such a great vet clinic near me in North Forsyth.
The staff and doctors are awesome! I brought my dog for his annual shots and because he has had some bad allergies -- even with the social distancing order, they were quick and efficient. I stayed in the car while a tech came out to retrieve the dog. The doctor called me from inside the office to let me know what the issue was and how it should be treated. The tech brought my dog and his meds back to the car, and we were on our way!
We called Coal Mountain Animal Hospital to request an appointment for our 9-week-old puppy. They scheduled an appointment for that same day. The exam was thorough and informative, lasting almost 1 hour. All staff and the doctor were loving and positive with our pup. This is definitely the start to a lifelong relationship with this practice!
Coal Mountain Animal Hospital is absolutely the best. Dr. Surber is amazing. She has always provided me with great information and always answered all of my questions. We moved away and sadly have to leave Coal Mountain as it is now an hour drive. I asked Dr. Surber if she had any vet recommendations in the area I moved to. She did not, but she went out of her way to find out a couple of good options to recommend for me.The whole staff their is so helpful and you will not be disappointed by choosing this place for your animals. They truly care about your pets!
It was the first time I got to go inside with my puppy, and they were just so sweet with him. You can tell a lot about a person by how much a dog likes them (especially since he’s been in there totally by himself with them) and my little guy just loves them!! I was really happy to know that the puppy package covered the exam I had to get because I thought it would count as a sick visit, but it was totally covered!
Very nice facility. Staff is friendly, knowledgeable and professional. Fast turnaround and great communication.
Wonderful visit! I took my cat in for a check-up, and I left very pleased. Dr. Heath did a great job and made sure I didnt have any questions. My cat is very shy, but once out of the carrier, she was walking around, and even let the vet tech and Dr. Heath hold her. Will definitely be using them again!
Brought my sick pup in for a checkup and left with no results, after spending $360. Brought my business and money elsewhere to get the situation resolved. Extremely over priced. All staff members have an attitude not professional, consistently rude. Manager seems miserable as can be purely in it for the business side of things. Not a happy friendly environment for the dogs/workers will never be returning or wasting my money there.
After only one visit I am very impressed with this office. The staff covering phones, the techs helping, the doctors...everyone has been very professional and helpful. In this great unknown of COVID it was terribly difficult for me not to be in the room with my child(dog) and the staff when above and beyond with calls, follow ups, and even emails to keep my informed. Thank you Coal Mountain for helping me navigate a very stressful time with my dog.
My Dogs are always excited to go and the staff is wonderful. I love these guys and wouldnt go anywhere else.
I took both my dogs in for their yearly exams and shots. Dr, Heath and the staff were great! My older dog is a mess usually but she was quite calm with Dr. Heath. My younger dog (16 mo. Golden) had a reaction to her vaccines last year. Dr. Heath was great with talking through options and we developed a plan to move forward next year.
The doctors are really, really good. But I had an emergency midday last Saturday - before they closed. They would not work me in, even though I have been taking my cats there for over 15 years. This was my last cat and he had only ever gone their his entire 10+ year life, and since this practice was established. I was able to get him in to Creekside 20 minutes after I called Coal Mountain (both closed at the same time). It turns out I had to put my best friend down. I cannot believe that Coal Mountain would not see my cat. He had gone to Coal Mountain his whole life. Again, the doctors are great, but if you need good service and genuine concern about the health of your pet, I would recommend Creekside.
They took great care of my pup Barney for almost 10 years until he developed mass cell tumors and never recovered even with chemo. They let me come in and spend some time with him and then my husband and daughter came in to see him before the gave him the meds to put him down. He always loved going there, got excited every time to see them and he was well loved by all the staff. If or when we decide to get another dog, theyll definitely be taken care of by the Coal Mountain Staff. Our cat is going there now, but shes not so thrilled to go like my pup Barney. Thanks again for taking good care of Barney up until his last day of life.
Great people and always able to see you right away
Always nice service and if theyre not busy with other pets expect them to be quite fast. Overall good animal hospital offering more luxurious prices and services than other offices.
They were all so kind & took time to explain everything. We moved from Ohio a year ago & have always had the same vet for 30 yrs. So I feel great to have found a place that makes us feel as cared for
1st time going with our new rescue and had a wonderful experience. My little one was scared to death but they were very good with her and took great care of her. I will definitely be going back!
Friendly and courteous people, they take care of my dog very well. Have been in area a short time and have not had to use their services often, so far so good, is a clean and spacious reception area. Thank you Coal Mountain Vet Services.
Went there for the first time today. Loved it. Very friendly place and they actually know what they’re doing!
PROS: Most of the staff members are friendly; they seem to appreciate & respect both the animals and their owners.The doctors are knowledgeable, professional and courteous and seem to genuinely want to help keep their patients happy and healthy.The boarding facilities at CMAH are very good, especially for the cats. The dog kennels are a bit cold with all the steel cages, but I guess that is to be expected.CONS: Most medications and test results are quite expensive in comparison to others.+++ Pet Grooming at Coal Animal Hospital is EXCELLENT because of Michelle, who has been there for many years. She is highly experienced, kindhearted and the crown jewel of this entire office.
I have been using Coal Mountain Animal Hospital many years now and would never take my beloved family members anywhere else. Dr. Stephanie Hartsfield and her staff are the best and truly care about the health of your pets. They are always very accommodating and compassionate even when I had an emergency with one of my pets. I know my pet will always get the best care possible at Coal Mountain Hospital!
My pets were in bad shape when we went that day for a visit. We recently added a new member to the family that the neighbors left behind. That bought on a whole new meaning of taking care of - she had been so neglected. Coal Mountain got her up to par and my other animal too - she was suffering from the same things that the dog had at this point. They were both so much better, and it could be seen within 6 hours of our office visit. Great people, good at what they do, and care about the animals.
We love this place. The hospital employees and doctors have helped us with our pets through happy times and very sad times. Michelle grooms our babies and makes them so beautiful and handsome. Thank you all for being so caring, professional, and kind.
Our dog loves to go to the vet and the kennel at Coal Mountain Animal Hospital.....really. We have always had excellent experiences and great service from all their staff. And to have a first class kennel on site is a real gift, as we travel frequently. Having experienced many Veterinarian hospitals, this is the best personal service we have found.
We love Claire Surber at Coal Mountain Animal Hospital. She gets in the floor and examines our dogs and makes them feel so comfortable. She is very knowledgeable and personable. We had tried other vets in the area and we love the way the staff takes care of our two dogs.
They are awesome. Took great care of my new puppy and the entire staff is so friendly. The vet is super informative and very knowledgeable. They make you and your puppy feel very comfortable! I wouldn’t go anywhere else! They are the best!!
Dr. Surber has been our vet for several years and is always professional, knowledgeable and most helpful! Weve moved from the area and now drive 8 hours each year to see her; shes the best! Dr. Surber and Coal Mountain come highly recommended!
Professional, thorough and responsive to the needs of seeing my dog to evaluate the issue we were having with him.Based on the care that he received, I feel that the fees charged were very reasonable.
Love this place! They always take great care of our animals, show compassion and patience, and provide estimates and options up front.
Always available to help and very kind. Follow-up after treatments when our dog has an injury, which for some reason always happens on Friday evenings. The vet always calls to confirm status a day or so latter. Great docs and wonderfully helpful staff.
The staff and the doctors are very kind and gentle with my pup. Lacey is 11-1/2 years old, a rescue Pomeranian. They explained everything they were doing, and made sure I understood what medications she needs and when and how to give them.
Coal Mountain Animal Hospital is wonderful for boarding and care! I have relied on them this past holiday season to care for my puppy and he always comes home happy and tired! The doctors, nurses, caregivers and offices staff are the sweetest and kindest that I have ever met.
This was the first time our little chiweenie, Ms. Flopsy Mopsy Lili Pond, experienced Coal Mtn. Animal Hospital. AND IT WAS WONDERFUL! From my phone call to set up the appointment to the checkout it was a great experience. You can certainly tell they truly care. They loved on our sick little fur baby and did a great job explaining things. They did not try to gouge out my pocketbook either; they offered several treatment options that fit my budget. I highly recommend them and am so glad we have found a vet we love! Thank you ALL for a job well done.
DO NOT bring your pet to Coal Mt Animal hospital!!!The staff and vet there are completely incompetent. Went there for a cough, they gave us an antihistamine. My cat was unresponsive within an hour of taking it. Called the ER vet they recommended. Gave them the symptoms and they said the medicine is used as an appetite stimulant for cats with cancer and a sedative. It is technically an antihistamine but it is not used for that and they would not recommend it for that. They told me to monitor her and see if she was breathing ok and if she had any changes to bring her in immediately. I then called Blue Pearl in Sandy Springs and they concurred with the other ER. They also added that the dosage was way too high for her weight and the fact that she has a heart murmur. They told me as well to monitor her and that the sedative effect was what I was seeing. I stayed up with her half the night and thank god she’s ok this morning!!When I called Coal Mt Animal Hospital they were rude and argumentative that they were right and that my cat’s heart murmur was the reason for her reaction. The heart murmur that they knew about because I gave them the echo report!! I asked to speak with the vet or the owner and they refused, the “practice mgr” also refused to give me her name!If you care and value your pet DO NOT bring them to COAL MOUNTAIN animal hospital!!!On top of everything the med they sold me came out in the 1950’s, it’s a 70 year old medicine! There are tons of newer better meds out there. They charged $42 for 14 pills. Online the medicine is sold at Petco for $22 for 1000!!!They paid 2 cents a pill and charged $3 a pill! A 150% increase.Unscrupulous business and dangerous for your pet.
Dr.Heath is amazing she made me feel so comfortable!!! The other staff is wonderful as well. I was afraid to come in because I went there 10 years ago but I wasn’t sure if it was still an amazing vet but it is! I can won’t take my dog anywhere else!The only thing I can say is smile ladies life is to short.
Dr. Jennifer Heath is the best. She treats you like family and loves your pets. Staff is friendly and helpful. Couldn’t ask for a better place to care for my dogs.
I adopted a 4 year old Maltipoo and took her to CMAH the next day to see about a little cough. They explained the process on the phone when I made the appt, were prompt in getting Scout from the car in to her appt, getting her seen, and explaining her issue and meds very thoroughly. Very personable, professional staff from the beginning of the process to the end.
Wonderful and very caring. The best vet experience we have ever had. Same day appointments, awesome advice and they also follow up with your animal and make sure things are going well at home. I would recommend them.
This has got to be the best Veterinary Hospital that I have ever taken my fur babies to. Dr. Heath is a dream and the staff is always kind and courteous. I have never had anything but wonderful service here and thank goodness that they love my pets, almost as much as I do.
Made a last minute appointment to have my dogs rabies shot done. Was seen on time, received medication I had ordered the day before, and in and out in less than 30 mins with a quick wellness checkup done too! Excellent !
They are more of a clinic. They have limited services and limited hours. A true hospital would offer all services and better hours. Had to take my baby to All pets hospital because they did not offer the service I needed.
Great experience at CMAH! Everyone from the front desk clerk, to the vet tech, to the vet were exceptionally nice. They all treated my dog like family. Would definitely recommend this animal hospital to everyone!
Weve been bringing our pets here for over a decade. They have taken very good care of them, and have always given us a personal touch. When our Zoey passed away, they sent our family a card, hand signed by every employee of the hospital.
CMAH is so amazing! We have always received outstanding care for our German Shepherd. The staff is so nice and accommodating to our individual needs. We recently tried another vet because we had pet insurance that required us to go elsewhere and WE CAME BACK to Coal Mountain because we did not receive the same level of care. I would highly recommend CMAH anytime. We use them for everything: vet visits, grooming and boarding!
Would not take our pets anywhere else! Excellent care and the front office staff are awesome!
I came here after I read some great reviews about the vet. I was not disappointed at all! Very caring vet and you actually get to see and talk to the vet unlike my last vet office. Highly recommend!
Always had super service at Coal Mountain. They have a sincere concern for their patients and display it consistently. Our Malti Poo, Max, actually likes to to go there. Usually, the animals would react as though they were going to the dentist for a root canal after a few visits to the vet, but at Coal Mountain, our Max seems genuinely happy to see the staff.
We have adopted two dogs and take them both to Coal Mountain for their medical needs. Everyone there is super nice. I really appreciate the time and attention that they give my Gunner; he was so shy and nervous whenever he had to go to the vet at first, but now he has warmed up to the staff and does much better.
I got may Rhodesian Ridgeback Puppy over a year ago and coal mountain animal hospital has been there every step of the way! thats why I also take may new baby Brittany there too! take your pet here and you wont be disappointed! Great staff and very Knowledgeable!
I absolutely love Coal Mountain Animal Hospital! They have always been so good with our little labradoodles, Annie & Maggie. Wait time for appointments has been minimal & they always take time to talk through any concerns I may have & make sure I understand everything about our visit. I highly recommend them!
Very pleasant and friendly. Nice, clean facility!
Dr. Heath always does an amazing job with my ornery 13-year-old Shih Tzu. Their groomer Michelle does an outstanding job on my dog too, and my dog is not easy to handle. I’ve been taking my dog there for over a year now and would recommend them to anyone!!
This was our first visit to Coal Mountain Animal Hospital and it was a great experience. I felt very comfortable bringing my dog here and thought the doctor and tech were amazing! Thank you for your service and highly recommend this animal hospital!!
Dr.Heath was fantastic. She is extremely knowledgeable and took the time to answer all my questions. She truly cares about her fur baby patients. There are just a few really great vets out there and she is one of them.
We have been with Coal Mountain Animal Hospital for 6 years. Dr Serber has been our Vet for the entire 6 years with our 2 Boston Terriers. There are not enough words to express our appreciation to her and the staff at CMAH for the care they have given our Furbabies. They give of themselves beyond what is expected.. I highly recommend CMAH!
I love coal mountain animal hospital. I bring my chiwawa there whom I consider my child and I know that Dr. Heath will take excellent care of her. She is patient, kind, caring, and truly cares for your animal. She goes out of her way to make sure you and your animal are comfortable and feeling at ease.I would reccomend Dr. Heath to my family and friends. Thank you to Dr. Heath and all the wonderful staff at Coal mountain animal hospital.
Everyone was very helpful. Treated my pets like they were family. Vet. Doctor was very good at communicating. Also went out of your way in saving me money on meds.I highly recommend Coal Mountain animal Hospital.Five Star
My family and I are beyond happy with our experience at Coal Mtn Animal Hospital. I’m grateful for the front desk, technicians, and especially Dr. Surber. They were kind, respectful and graceful with my dog and listening to our concerns. Thank you!
Coal mountain animal hospital always helps to take care of our puppy! We absolutely love having him groomed there and he always comes home smelling amazing and happy! I would definitely recommend using Coal Mountain Animal Hospital for your grooming and veterinary needs.
We were moving and realized at the last minute that we needed a place for the dogs when the movers got here. We called Coal Mountain and they immediately accommodated us by keeping our girls for us. We’ve been using them for 20 years and they have always been there when we needed them. Thank you!
Our dog had a heart attack and died on Saturday morning (April 4) we rushed him to the vet office and they did everything that they could whilst being sympathetic to us. We apprieciate there work and kindness toward us in a heartbreaking time.
The entire staff is always pleasant and they care about your pet and your family. They are very helpful with recommendations on available treatments. I have relied on CMAH for many years for my pet care needs.
Coal Mountain always takes great care of our dog Coco when we leave her there while we go on vacation. Coco likes it so much she almost jumped out of the drivers side window to get to the associate that was checking her in!
They have been our family vet for several years and we like the staff and facilities. Recently we boarded our dogs for a week. I wasnt expecting such a large boarding bill, but my babies came home healthy and happy.
Our dog Jack is a terrier. He loves to visit the coal mountain vet clinic. We have been going to this clinic for 4 years and we are very pleased with the staff at this clinic. They are great with people and pets!
Wonderful place, great people, and the best treatment for our animals! They make you and you pet feel very comfortable and feel like part of the family! Absolutely love them.
The vets are great but the facility has rules on shots, etc. before seeingyour pet. For inside pets and those without a lot of money, a little toostrict. I understand rabies but the other requirements should be up to the customer.
Vets are knowledgeable and compassionate and take their time to explain everything you need to know about your pets medical condition. As with most vets, their services can be a little pricey but the care is worth it.
Referred by family members to CMAH when we moved to the Cumming area. Not only with the fine medical services that they offer, but with their caring attitude whenever we have boarded our little Jack Russell. Our little girl is getting on in years (13-14) and shes a bit nervous when we leave her. However, when we pick her up shes happy to see us, but notnervous. Highly recommend this animal hospital.
They were understanding of our dog’s acute condition. Everything (from our walking in the door, diagnosis, explanation of treatment options, costs, care and concern) was wonderful and we are so thankful for this practice.
My vet had passed away and I was trying to find a new vet. I have an elderly German Shepard. The first vet I tried totally discounted everything I said and my dog continued to suffer. A friend referred me to Coal Mountain Animal Hospital and I could not be more happy with the service my dog and I have received there. The vet listened to what I had to say and treated my dog accordingly. Kiley (my dog) is doing so much better! Thank you so much Coal Mountain Animal Hospital!
Dr. Surber and Megan take great care of our fur baby. They approach him with love and respect and he trusts them. He always receives attentive and knowledgeable care at CMAH. Pam provides wonderful customer service, too!
Thorough annual exam for my two dogs and not super expensive. Friendly staff. Parking is a bit awkward as they are renovating right now.
Businesses are only as good as the people in them and the people at Coal Mountain Animal Hospital will not only treat your family pet but they will love it like it is theirs. What more would you want? Only place I trust to bring my best friend in the world.
All staff is always so compassionate and loving to our babies. They always follow up with a phone call to check on them too
Our dog is challenging for some vets. The folks at Coal Mountain are patient and kind. Exactly what our dog needs. They are the very best.
I really enjoyed the visit to Coal Mountain yesterday. The only frustrating thing was the long wait. Once they got in the room the doctor was very attentive and helpful to my puppies.
Overpriced and they slip in fees!! Took my dog for a bath and got charged an examination fee! I never asked them to examine my dog! The prescriptions they use are WAY overpriced. Target does pet prescriptions and there is a big price difference. Find another vet unless you like being overcharge. And honestly, the pet care was average.
Pro’s: Great Staff that cares!Con’s: Prices are just ridiculous! We never leave for less then $300 bill. I paid half the price at every other vets I have used.
The Doctors here treat my animals with the UTMOST care and concern. Dr. Hartsfield and her staff are great and I trust them with any of my veterinary needs!
After diagnosing our dog with an immune problem that had to be monitored they called us at 5 pm and told us to pick up our dog and take it to an emergency care facility. Our dog desperately needed a transfusion. The refused to take the time to do it. They waited too late in the day to check up on our dog and because of their error wanted us to spend 1200 dollars at an emergency vet because they wanted to go home.Their idea of monitoring was walking her twice a day and giving her pills. They were not watching her condition. If they had then our dog might be alive today.Then the dr told us she was doing us a favor by waiting 10 extra minutes for us to get there past closing.Then when our dog some how made it through the night they refused to take her in again because I questioned their incompetence.I had to start all over again with another vet and our dog died that night.If you love you dog AVOID this vet. The service is terrible. They might be able to handle getting your shots but when it comes to a real problem find someone else.
They are very accommodating with our Bentley. They’re about to squeeze him in for last minute visits, and he’s very comfortable visiting their office. I love that they call to check on him after his visits. They are wonderful!
All the workers where nice. But I really felt like I got blind sided with the bill. I was never told the price thinking it would be around what I have paid in the past at other vets. It was VERY over Priced! After the visit I called around to other vets to see what there prices where and yes I got ripped off. I still cant believe how much I just paid. I do feel like I got taken advantage of.
Michelle is a very experienced groomer. She always does exactly what I ask of her and she is very good. I have always been pleased with the grooming.
These guys are great! They took our Kitty in on a Saturday morning last minute to remove a fishing hook from her paw. We were in and out in under an hour, and it didnt break the bank like we thought it would. Thank you again!
They showed genuine concern for my pet and took great care of him. Spent plenty of time with me answering my questions. Will definitely be my vet from now on.
Every time I leave Coal Mountain Animal Hospital I feel cheated. I moved to this area and used them because of their location. I read the bad reviews and now I wished I listened to them! I went in for my yearly examination and they offered a junior canine test. I have learned my lesson in the past by not asking how much something costed in the past so I asked how much would this test would run. I was told around 70$ with no other explanation. When I checked out the price on the bill was $112 for the junior canine test.... on top of the annual examination fee and the annual shots (which are the charges I expected). My bill was close to $300. When I brought up the fact that I was told the test was $70 NOT $112, they explained to me that it was $70 on top of the annual fee. How am I suppose to know that?! When I was told $70, then I expected to see $70 on the bill. Which is fine, but dont make it sound like it is $70 when on the bill it runs $112. It was not clear to me how much the price was. I felt cheated and when I asked they assistants they made me feel dumb. She even admitted to saying the test was $70. Nothing was ever offered to fix the misunderstanding. Again, this is NOT the first time that this has happened to me. A very similar situation happened with the grooming services. Please be careful when using this vet and ASK questions when something doesnt make sense!!!
All the staff and the Veterinarians are very nice and kind. They are very sweet to my pups. Very good care.
They are always so loving.
Very Caring and concerned for not only my pet but for me as the parent/owner. They care so much about my babies and me. such a kind and loving group of people
Love CMAH, always friendly. I can typically get in quickly. I had an emergency with my dog and they did everything to accommodate him. I would highly recommend them!
They were so kind to us when our dog was hit by a car, they kept us informed and did a wonderful job getting her all better again!! Wonderful animal hospital!
We took our cat, George, to Coal Mountain. The staff was very knowledgeable about his issues. They were thorough and comforting to us with our options for his treatment.
Dr. Surber is the best. She took really good care of our dog Zoe. She was very sweet to Zoe and took her time while examining her.
We have been using this Vet since we moved to Georgia 9 years ago. Our dogs love staying there and the staff are amazing.
My dog Skippy was very ill last month and I was very worried for his health. The Dr. was able to see me right away and assured me that everything would be alright. Skippy is now back to full health and skipping around the house again ☺
Other than Olive being seen at her alloted appt, staff did an excellent job.Office staff should advise patients of the delay.
Love this vet. They are very personable and get to know you and love your pet. They take their time to discuss things.
Love my Vet!! CMAH is AWSOME!!! The staff and the Drs are wonderful. They take the best care of my babies. My babies love them too!!
Dr. Heath is great. Incredibly attentive and caring. We just started going to CMAH just yesterday and was so happy to find a local veterinarian that is so amazing!!
Our 2O year old Cat Molly needed care during Covid—19 timeframe. We experienced a kind, caring, prompt and safe appointment.
I’ve been taking my dogs to Coal Mtn for years and they have always provided the best service. They love my animals like I do and want to help them the best they can.
BoBos visit was pleasant and timely. He was not scared or stressed at all, when the doctor and staff examined him. Staff is always pleasant and friendly. Love this place!!! Bobo does too!
Michelle is a fantastic groomer. She has a gentle way about her. My dog is always happy to go see her.
I love this place! They are so good about seeing my dogs when they need to be seen and I love their follow up calls! I highly recommend them!
I stopped by to purchase some products. I really wish the receptionists would learn to greet customers as they walk in with a smile and a hello. All three receptionists looked at me when I entered. One of the ladies said she would be right with me. That was the extent of the interaction. Smiles really do make a difference.
Great staff. We really feel they care about the well-being of our animals.
Coal Mountain took good care of our baby, Noelle. We highly recommend Coal Mountain for both boarding and for your veterinary needs
Staff friendly to me and to my cat. Did not try to sell me something my cat did not need, or might need. I am so very happy to recommend them.
All of the employees treat your pet as if they are their own. They are also so friendly and helpful.
Worked to get us in quickly when we had an emergency. The staff explained things well, and calmed a scary situation. They were respectful and mindful of costs.
The veterinarians and staff are caring, efficient, and knowledgeable. The value is unbeatable! Love Coal Mountain Animal Hospital!!
They are very nice to us and the vet was so gentle with our dogs. A little pricey but you get what you pay for and it was worth it.
Very nice staff and they answered all of my questions about my new puppy. They have a great puppy package!
I took my dog up for a follow up visit. Staff was friendly and organized with bringing in the pet and exiting out so that ppl were social distance
We have been going to Coal Mountain for many years. They are awesome, always treating my dog very professionally and compassionately.
Drs. Heath and Surber are friendly, knowledgeable, and compassionate. Great customer service from staff in person and on the phone. Would highly recommend this practice.
This vet office always takes great care of my pups, the staff is professional and caring!!
It was my first time with this vet & they were friendly & explained everything + took their time to answer questions.
They very helpful with my pet squirrel, the vet read up to help with sammy. I have been going there for the past couple years and never had a bad experience
Beautiful updated clinic. Staff very friendly and very prompt
Great people that truly care about your fur baby. Called several times to check up on my fur baby after we were in for an injury/concern.
Great place and very caring with our pets
Great staff and doctors. Always a pleasant experience and I know my animals are well taken care of.
The staff is terrific, theyre friendly, knowledgeable, efficient and professional. Above all, you can tell that they love what they do!
This was my first time utilizing their services and was impressed with their kind and caring nature. Very Professional.
Excellent. My puppy loves his new doctor. ❤️🐶
CMAH is the best! They always give our dog lots of TLC and she loves going there!
Excellent job of explaining what the possible diagnosis was, how to test for it, and once identified the problem, how we could deal with it. Very proffessional and thorough.
I have a geriatric (senior) cat, who has GI issues, and they have always been able to help her, and to help me know how to help her.
They responded quickly to my dogs needs.!!. my dogs are a real handful, .bBut they were handled well.
The administrative staff is rude, dismissive, and elitist. I felt very uncomfortable as the environment is unfriendly, curt, and negative.
They love animals and you can tell! They listen and are willing to do whatever they can to help. Wouldn’t trust anyone else with our babies!
Very attentive to my dogs needs. Explained everything very well and offered helpful tips to help with my dogs weight control.
Always a pleasure to see everyone at Coal Mountain Animal Hospital. They are the best when it comes to animals.
Just want to say thanks for a great visit yesterday. The staff was amazing as always, even though they were having a crazy afternoon.
They are super kind and compassionate. They have flexible appointment times!
Very clean, happy atmosphere. Staff are very attentive and kind.You know they have a love and compassion for animals.
Love working with these professionals. They are responsive, thoughtful and compassionate.
Our visit was great. We love Dr. Surber! She is the BEST!
I dont have to go to the Vets office often, thankfully but when I do they experience is always great!
Wonderful vet! Goes above and beyond to answer all questions and provides outstanding service.
Both experiences I have had with CMAH I have called and been seen same day. Very helpful reception and staff!
Great care of our dog and pleasant to deal with.
I love Coal Mountain! Ive been going here since they opened and they have always been wonderful.
Michelle is the best groomer around! Vet services are also top notch.
Me and my wife was very pleased at how friendly the staff was, and how clean it was. We will tell everyone about this place.
Everyone there is very nice and treat our pets with love and care
Love bringing my baby here. Always so friendly and caring
LOVE this vet! Especially Dr Heath. She really cares and it shows
Easy to get appointments....treat out dog and us like family!! A little pricey but worth it!
Taking excellent care of our pooch. Staff is very friendly.
Everyone is always very caring & helpful. I would recommend Coal Mountain Animal Hospital to everyone!
Many dogs over the years, best veternarians I have had.
They always take great care of my buddy when we have to board him. Thanks!
Very helpful, friendly staff. I highly recommend Coal Mountain Animal Hospital.
Great vet! Friendly atmosphere and wonderful staff.
Staff very friendly and welcoming. Love my Vet
Best place to take your furry children north of Atlanta. A very caring place.
Vet was awesome with my 7 puppies, best ever!
Total reviews rating 4.8
199 Reviews for Coal Mountain Animal Hospital 2023:
Review №1
2022-03-29We love Dr. Dabbs and the entire staff at Coal Mountain Animal Hospital. They are loving and caring to all of their patients and their families. We highly recommend Coal Mountain Animal Hospital. Sky loves going to see her friends at Coal Mountain Animal Hospital.
Review №2
2021-11-24I relocated to a new state with no where to go. Hops, my green cheek conure can be a little grumpy. We’ve been here twice now and Hops feels right at home. The care that Hops receives is truly appreciated. I called other locations and no one would see him. He needs to be groomed. Thank you for stepping out of the box!Next step is to schedule Mr. Darcy, my Maltese. I wouldn’t go anywhere else. Best animal hospital!
Review №3
2021-10-20Dr. Surber is amazing! She takes her time to listen to all concerns and explain the plan of action. The entire staff is always super friendly and so sweet to my big boy! He loves coming in for visits.
Review №4
2022-02-02For anyone who may be looking for a new veterinarian, Id just like to mention to the neighborhood how much I appreciate the care and service I have gotten from Dr. Stephanie Hartsfield and Dr. Claire Surber at Coal Mountain Animal Hospital. One of our daughters works there, so we started taking our cat there when she began to have some health problems. I cannot express enough how much care and concern both of these lovely Dr.s have had for our cat and the treatment of her unusual condition. They are just wonderful human beings and will give your pet only the best of care!
Review №5
2022-01-27I recently adopted a rescue dog and was in need of a veterinarian. I heard from so many people to go to Coal Mountain Animal Hospital. I am so glad I took the advice. Everyone at the clinic was so nice - welcoming - friendly and knowledgeable! I never felt rushed and they answered all my questions.
Review №6
2022-05-11This practice is wonderful. They always get us in same day or next. They communicate well. Do not rush you. Very fair prices. And most importantly always go above and beyond to take care of my fur babies!
Review №7
2021-12-24These vets are amazing! Like the other reviews said, everyone was extremely nice and friendly to both me and my puppy, and they went above and beyond to make sure this was a stress-free visit for the pup. They even called later to check in how he was doing - the care is just outstanding!
Review №8
2022-01-15The team at CMAH are very sweet. They are very caring and patient with your animals. I love the after care call! They always call the day after to make sure your pet is doing well after treatment. I truly feel secure in taking my pets to visit CMAH. They have a great and knowledgeable team!!
Review №9
2022-04-11All of the staff was so caring and professional with my senior dog. This is not our normal Vet but the location was close to home and they were quick to set an appointment on a busy day. This was our first visit but definitely not the last.
Review №10
2022-06-24Coal Mountain has been our vet for 10 years. We board our 3 dogs there everytime we travel and feel very self assured they are well taken care of. Highly recommend.