Outdoor seating
Yes
Dunkin in Canton
Categories
Location on the map
Canton, Cherokee County, Georgia, US
Service options
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Great dessert
Yes
Great tea selection
Yes
Popular for
Breakfast
Yes
Solo dining
Yes
Good for working on laptop
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Comfort food
Yes
Happy-hour drinks
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dessert
Yes
Amenities
Good for kids
Yes
Toilets
Yes
Wi-Fi
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Tourists
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 770-345-4433
Site: https://locations.dunkindonuts.c...
Site: https://locations.dunkindonuts.c...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Dunkin in other cities:
Comments (199)
When I got to the window I received my coffee but waited 10 min and then was told they suddenly ran out of what I ordered. I didn’t want to hold up the drive through window anymore so I came inside. The staff ignored me. Time was an issue (had to head on to work). Guess they got one over on me. I’ll never go there again. I may be old and ugly, but I didn’t deserve that .
I tried to order through the drive-through and was unable to because the two young girls were so busy laughing into the speaker instead of listening to my order so I finally gave up and left. Won’t go back!
Had to turn around and go back because they gave us the wrong order on the food first, then gave us the wrong drinks... As a former Dunkin employee it didnt make any sense because the numbered stickers were on everything....
Stopped by earlier this evening for a dozen variety, 3 glazed, 3 chocolate frosted, 3 lemon, and 3 Boston creme donuts to be EXACT and was giving a dozen of wet, and sloppy donuts. None of the icing or toppings stuck on the donuts and it dropped everywhere with majority of it being on the inside of the box. Very disappointed because I expected so much more. On top of me returning the donuts I wasn’t given my refund back because Talayah said her manager wasn’t there at the moment. A waste of $10.59
A bit of a staffing issue like most places. What little staff they had were kind and professional. It appears that they are doing their best. The coffee and donuts were great.
Every time I get my LARGE vanilla chai, it’s got at least 1/4 of it empty. Like why am I paying for a large, and getting the amount of a small? For four days in a row, this is what I’ve got! If this wasn’t the only Dunkin’ on my way, I would stop going through the drive through. Guess I’ll have to go inside from now on and open my cup every time and have it remade each time. This is extremely disappointing.
Very clean store quick and easy service
I was excited to see a new Dunkin on my route but this location doesnt have a wide drive thru lane. Meaning if you get stuck in a long, slow line you CANT get out! They have curbing installed to really keep you in too! Otherwise, my iced coffee was made just how I like it and Thank goodness the line moved quickly.
Horrible customer service ordered twice online first time got to store and no one was there called no one answered had to come back the next morning to get items which was to late by that time second time I ordered got to the window and was told they didnt have any donuts and couldnt make frozen drinks asked to talk to manager but wasnt one on duty and they would not refund money since it was online order so then I went online and filed a claim and was told I had to go to the store to get money but manager is never there so I guess they have my money im tired of dealing with them Krispy Kreme from now on
The employees who work there are very hard working & friendly. They truly try to make every customer happy.However, the last time I was there 2 big groups of people walked in with no masks on. I wish the public would treat the employees with the same respect & care as the employees should them. There is NO reason not to have a mask on before you actually sit down to eat or drink.I hope your employees stay healthy and the customers find it in their hearts to help them stay healthy by wearing a simple piece of cloth on their faces & disinfecting their hands.
This location is hardly running. Today they couldn’t make espresso drinks, yesterday they didn’t have enough staff to make food or any specialty drinks. I went tonight at 8 PM and there was no one there (they should have been open). Only go there if you want plain coffee and a doughnut. I’m sure they will shut down soon.
Love it they always get my order right! I have to have almond milk and they do a great job. Other Dunk in Donuts I have gone to always make an error and then are rude to me as if I screwed it up. Staff is joyful.. I Only go on my days off from work cause its closer to home. Wish they were on my way to work. Definitely five stars.
Horrible service. This location continues to go down hill. They are consistently getting our orders wrong. The afternoon crew could care less. The headsets were down, and used that as an excuse for being slow. It took me 10 minutes to get a cup of coffee, and there was one car in front me. The response I got, Not our fault...no apology, nothing.
I’ve been an avid DD fan for almost 20 yrs. This particular location needs a lot of improvement and training. I come here most days and there’s always an issue or problem. Half the workers try and the other half, don’t care. The early morning crew, never wear masks and the drive through is completely backed up. Today I watched the worker pull up trash from the bin, tie it up then proceeded to make my coffee while touching the lid (hot coffee lid where my mouth goes) without washing or sanitizing their hands prior to...this is completely unacceptable and unsanitary. Management needs to do a better job educating or maybe corporate should get involved. I’m really disappointed with this location...
The donuts we received were not the ones we ordered. Guess it was our fault for not checking before driving away. Coffees were prepared correctly so it wasnt worth the effort to drive back and delay our journey.
I have been coming to this location almost daily every morning for over 4 years. In the last several months the long wait times has been a growing issue. It’s not the question of if you will have to wait but the question of how long you will have to wait today. An example is today I rolled up at 8:05 and it is now 8:30 and I still have not even made it up to order. It did not used to be like this and I enjoyed coming every morning on my way to work but, not any longer. After today I will be taking my business to another location.
I can always count on this Dunkin to serve me right. Everyone once in a while theyre out of glaze donuts sitting rush hour, (which I think could be avoided) but Im there many times a week and nothing has been bad enough that I wont give them a 5 star rating.
Not a bad dunkin over many experience. One time my coffee tasted a little like hand soap but they replaced it. Ive been here a lot and that has been the only small incident. Staff changes are extremely frequent. A new guy might be making your food every day.
I love this Dunkin!The new girl working the drive thru window this morning has amazing customer service skills!I accidentally drove off without my coffee, immediately realized it, and went inside. There was a line in the store (3 people in line, and about 6 people waiting for drinks). No one was at the in-store register, but there were no cars in queue for payment/pickup at the window. The new girl spotted me, recognized that I had just pulled off without my coffee after paying, and promptly asked me which drink was mine so it could be re-made; however, she was quickly reprimanded for stepping away from the window. Someone took her by the shoulders and guided her back to the window without saying a word to me. I dont honestly care that I was ignored because they were all very busy and efficiently working together to handle the morning rush, but I do care that one employee put their hands on another employee and physically herded her back to her spot. The new girl did not resist, and she looked scared. From a customers standpoint that kind of behavior doesnt look good. I am also not going to describe the person or their job role for the day, as I do not believe that would be constructive.I was honestly impressed that the new girl had such amazing customer service skills and how aware she is of the customers and their needs. I believe she may be shy or softspoken, and thats why I wanted to write this review as I am hoping this is a first and last time kind of deal.That being said, I absolutely love this Dunkin and believe this location has the best staff! Everyone is always so polite & prompt when handling customers. I just wish they were a little bit nicer to one another. The food, drinks, and donuts at this location are by far the freshest, and best tasting around. My coworkers were really impressed with how fresh your donuts are as that is not their standard Dunkin donut expectations.TLDR:The new girl working should be acknowledged for going above and beyond for the customer, but there also needs to be pharassment training at this location.Best coffee & food & freshes donuts around
This DD is the slowest. Always slow in the drive through and always out of items. I leave for work at 4:30 in the morning and cannot stop here because it will literally take 15-20 mins to get a coffee and bagel in the morning or at any time after that as well. Makes it impossible to get a simple convenient breakfast in the mornings.
This store Mgr is awesome!! I live near exit 14 off I575 and placed an online order to the wrong DD store... easy mistake... bcuz theyre both in Canton, GA and both off Marietta Hwy. There was going to be a huge hassle to call the app customer service to cancel my order with the first store to get my refund. These two stores arent connected and are a separate franchise. The Store Mgr gave me my order at no charge as a one time courtesy. Man... thank you sooooo much 😀😀😀
We have always been huge Dunkin fans because of the coffee & consistency but this location has us looking for alternative options. I understand that the Sixes Rd store is relatively new and have tried to allow time to work out the kinks in training but it’s been 6 months since opening & things are no better today than they were on day 1. Coffee is consistently burnt (at 9am no less...), what’s in the bag is never what you ordered, and no one in the store seems to care very much. I spoke with the manager today after getting home to discover the order was not anything resembling what we ordered. (Ironically, there was a lady leaving as I returned with the wrong order. As I entered she asked if I my order was incorrect too. We compared orders, thinking I had just gotten hers by mistake but I didn’t have her order either...which means there was at least one more customer displeased this morning. At least 3 incorrect orders in a half hour span.) She was polite & apologetic but offered up excuse after excuse, from the fact that they have lots of trainees working there to blaming the food issues on a non-English speaking employee. Whatever is causing the issues needs to be addressed rather than making excuses for it. My food was remade, somewhat correctly...but I’m still out the two trips back & forth to the restaurant (passed their competitor twice...next time I’ll just go there). Until the franchisee makes some changes, we will not be back.
Needs to be shut down. Whoever was working the window gave me the wrong order twice and acted like it was my fault. Then when I asked if the cup she handed me was cold brew, she turned around and tossed espresso into it and said it is now ... It tastes disgustingly sour and bitter like its been sitting out for days. DISGUSTING!!! Go a mile down the road to the one on Riverstone its way better! Whoever was working the window should not be doing any type of customer facing position. She wasnt wearing a uniform and was wearing sunglasses with a mask around her chin.
Unsanitary! I had to throw away my purchase. The woman that took my order was wearing gloves (protecting herself from germs), but she picked my donut and took my payment with the same glove. This does not comply with food service industry. Management needs to educate employees on cleanliness during CoVid times.
Fast spot to grab a quick but to eat. We always check the special donut of the day.
I have had terrible experiences the past few times I’ve been to this DD. They have given me the wrong donut order, wrong iced latte flavor, and today’s experience was the worst. The drive thru line was long, so I decided to go in. The cashier was very unpleasant. I ordered an iced latte and a donut. Several people who ordered after me received their drinks and food. I had to say something to 2 separate employees asking if they had my order. I ended up waiting 15 mins for my 2 items. My iced caramel latte was very milky not worth the wait or money.
The slowest Dunkin’ Donuts ever!! I’ve currently been in the drive thru for over 20min. And it’s not the first or second or even third time I’ve waited this long. I will be driving the extra day 10min to Starbucks from now on. Bye 👋
Waiting in the drive the for over 5 minutes. There was only one car ahead of me the whole time. . Staff needs to learn how to have that one car up so others can get their orders. I only order a few do doughnuts that they had in stock. The doughnuts are ok. Nothing spataculer but at 1am its the only thing we have right now. . Just was upset at the staff for not having that one car at least move up if it was going to take that long.Also I never recived a recipe with my order.
I have to say I was so mad. I went to this Dunkin donuts today at 645 am. It was a friends birthday and I know she likes their donuts. By the time I got to work and I we had donuts the entire box was stale. I thought getting there early I would have fresh donuts. Never again. We threw the box out because nobody wanted to eat hard stale.donuts.
I wish I had only one scenario where there was an issue. Every other week it gets worse and worse. It starts as missing things from orders, then it moves to orders just being wrong. Maybe its just the crew that works Saturdays. Then today the serve me a coffee with a piece missing from the top of the cup. Small enough to be hidden by the lid, large enough that as soon I tried to take my first drink it spills all over me as I pull away from the parking lot. I called to talk to the manager, they said the manager wasnt available and put me on a brief hold. The girl who answered the phone gets back on and offers to remake my coffee. Although that would be nice, I got no apology for the hot coffee that just poured on my clothes, or the fact I could have potentially gotten into a car accident. Its cool Ill drive the extra five minutes to go over to riverstone from now on, where they train their employees and it isnt run by children.
Been going to this location on and off for a few years, early morning drive thur has been hit or miss. This morning 5-9-21 at 5am, the doors were locked, the sign was on that said open 24 hrs, it was not. Website says inside dining ? Not if the doors are locked. Will not go to this location anymore.
We’ve been coming here almost every Friday for over 2 years. Today, Tonya struck up a conversation with my 6 yr old. Gave him a little cup of extra sprinkles for his donut. I listened to her being so kind and to everyone coming in while we sat and ate. It’s the little things. Especially it today’s world. DD she needs a raise!
I go to this location very often and they’ve always been 24/7 but last night I went around 10 pm and the lights were on and the open 24/7 sign was on but I waited at the drive thru for about 5 minutes until going to the window and no one was there so then I went in and there were chairs blocking the door and a lady came out of the bathrooms and ignored me until I asked if they were open and she said they’re closed and I asked if they dont do 24/7 anymore and she said they’re closed and I asked why the open sign was on and she said they’re closed again and she started smiling so I left. This isn’t the first time the workers have hid before but atleast turn the lights and the sign off if you don’t want to do your job because I know for a fact they should’ve been open. very rude people working at this location. I normally don’t leave reviews or anything but this situation didn’t sit right with me. I tried calling the store in the drive thru as well and no one answered.
This location is always so rude, its like youre annoying them by being here
They can never get my order right. How simple of an order is 10 munchkins and a small coffee? Well assorted munchkins, no chocolate, no cinnamon doesnt mean all powdered!! I will not come here again and I will not recommend to friends.
Would love for the manager to call me!!! Have had more than one bad experience here. Today when i had to go in after drive thru and have my drink remade the guy said sorry we’re training today. Seems like they are always training. Can’t keep employees for anything. Also wanted to ask him who was training who because I watched him make my drink the first time. Then when I finally got a replacement drink I ended up having to throw it away because it taste terrible
They ALWAYS get our food wrong and whoever the older Hispanic lady is that’s usually working at night has a very bad attitude and no type of courtesy. I will be contacting management about this ongoing situation.
Chase and Madelyn gave me a hard time n refused to give me an refund because there was NO manager or lead staff on duty in the store they said that she left. I found an piece on hair in my in my sandwich i think i was chases hair then try to offer another hairy sandwich . Its just inconvenient because im hungry with no appetite thats just poor customer service and soo unacceptable.
Terrible all around. Every time we visit this location, something goes wrong. They are either out of what we want, get the order wrong, or terrible customer service. I just gave up. There is a Starbucks down the street that is amazing.
Worst DD location ever. I have been around a dozen times and the VAST MAJORITY of the times I have gone, they have been out of a popular and/or common item (ie chocolate frosted donuts). How is it possible for one location to be so bad at forecasting customer demand??? I can say they have somewhat improved the staff at least. Got some nice kids there lately.. Late this summer they had a kid working there who literally tossed the change into my hand.....or rather, towards my hand, it missed and hit the pavement. The other times I had been there, the staff all seemed stoned out of their minds. At least, I hope they were stoned rather than that dim witted. Such a disappointment. We were so excited to get a DD by our house. Not anymore.
I’ve past here basically this whole week by the drive thru just to get every single order wrong. They’re refreshers are the best but seriously get the order right.
I order a signature drink but never get it made properly! Is whip cream is short supply? the drink should be prepared as advertised. No worries new location not far away- Ill make the extra drive
Ive ordered from here three times in the past week and honestly we paid extra for almond milk, and she gave us creamer... my wife has a dairy allergy so... guess we just gotta find a new location.Bought donuts here, and they were old and soggy. Im so done.
Manager on duty today @ 8am was the best. She deserves a raise. My order was placed wrong on the mobile app. She immediately stopped what she was doing and called the other location and made my order. I work a block away from this location and she had my breakfast brought to me. AAA+++ service.
Incompetent customer service. Limited product selection near lunchtime Saturday. The seating area was a disaster. Major crumbs etc. on the floor and booth seats everywhere. Every table crumby or smeared with stuff. I could not even get my trash in the trashcan it was so full. All these issues with well over a half dozen employees on duty. Always loved Dunkin (whatever), wont be back to this one.
If at any point in time I want slow service with unhappy faces to prepare cold (hot) coffee and mess up my order, this is the Dunkin I go to! Im never satisfied when I go here. Step up your customer service and maybe put your employees through a little more training.
Never an issue with my coffee but they often mix up my food order. Its almost a game to me... like whats it going to be today? You wanted a sandwich? Heres a bagel with cream cheese.
This place is a nightmare. They are SLOW. I MEAN SLOW. If you have somewhere to be, DO NOT STOP AT THIS DUNKIN. On top of that, my order is wrong half the time. They need new management.
I love Dunkin Donuts but if you are looking for bubble tea dont get it from here. The bubbles are bigger than the straw😅 ridiculous
Now being pregnant i wanted fries and barbecue sauce but low and be hold everything was closed and I swore i would never touch dunkin again but whoever worked last night on exit 14 thanks for making my order exactly how I wanted it yall were truly angels and I loved my crispy hashbrowns 🥰 even though they were out of my favorite bacon she made me a snack wrap which I sat in the car and smashed it was amazing 🤣🤣 thanks ladies
Extremely unhappy with this location. Just left and every donut I went to order they were out of. So I ordered an apple fritter (knowing it was an upcharge) thinking since they were out of everything I wanted they wouldnt upcharge me. WRONG!!! I work in customer service and they did absolutely nothing to make me happy. Poor management if they are running out of food. Not going back.
The donuts were disgusting, the icing was watery and made the donuts soggy. Will not be buying from Dunkin’ Donuts again. Absolute trash.
They were out of black tea. The lady apologized and helped me find a drink that I was happy with. Hibiscus Swiss miss thing is very nice.
They are extremely consistent with my order and extremely friendly. The only problem is they are consistently wrong.
The staff was rude. Drinks were not what we ordered and they tried to argue my purchase when I asked for the 2 donuts that I had bought.
We been getting our coffee at the Dunkin Donuts on Riverstone parkway but this location is closer.. the older lady that was working at the drive through was so rude.. we have bought our own cups cause we get our coffee every day.. she told us that if we wanted more cream in our coffee we had to pay extra. Our coffee was stillBlack after we told her cream and sugar.. go to the one at riverstone parkway, they are super nice and makes our coffee just right and never ask for more money
I go every am for coffee and a bagel. They are under new management. Horrible service. Cant speak or understand English. Order was WRONG on both items. No smile and no Thank you. Very disappointing. And no napkins given in drive through. Not sure Ill be returning.
The workers arent properly trained in cleanliness/food safety. Ive seen two different workers who (rightfully) use a sheet to transfer the donuts, but their bare fingers nevertheless make direct contact with the donuts. This is unsanitary as they may have touched restroom doorhandles and/or handled dirty cash prior to making physical contact with the donuts.
It would be nice if they had some doughnuts for sale. Just stopped and they selection was terrible. Not a glazed doughnut in the place . I bet they didnt have 25 ,in the whole place. A busy morning. Its 12 in the afternoon. If you get low cook more.
I don’t want to crunch on sugar when I order a coffee. The last 3 times I’ve ordered my iced caramel latte I take 2 sips and throw it away. There’s so much sugar at the bottom.
Good place. Quick service
Amazing staff! They didnt have the donut that my daughter wanted. One of the employees overhear and went in the back and made two on the fly. Thats what I call great customer service.
Sitting in the drive through right now. Lady over the intercom had the worst attitude!!! And they always take forever!
Staff does not listen at all! Ordered two toasted bagels and received two un toasted bagels. Then asked for extra cream cheese and was given veggie cream cheese. Will not be back.
Absolutely hate this location! The service sucks, the workers arent trained properly, and they have the slightest idea how to work the on the go app! Multiple times I have had to pay for an on the go order because they cant find the order on their computer. Ugh I rather drive 3 miles out of my way to the other Canton location.
The problem happened as soon as I attempted to order a vanilla bean coolada. The manager clearly did not understand the menu or English. I thought that we had established at the drive thru, that I had wanted 2 iced coffees and 1 VBC, so I come up to the window and get handed 2 iced coffees and get told that is all I ordered. After some back and forth between me and the manager , she agrees to make me the drink free of charge. I thought the problem was solved, I was wrong. Then it took 3 times to make it. Finally she gave me an iced coffee with the letters VBC on it.
Worst Dunken Donuts ever... I’ve been here several times and there out of items. They even forgot to put sugar and cream in the coffee I order and them for got to put cream cheese on my bagel, then HE said I’ll give you some on the side. Why would I order a cream cheese bagel to put it on my self GOING down the road when I paid YOU to put it on. ya hat needs to happen is some training because this place sucks!!!
Your standard run of the mill Dunkin Donuts. Fast and friendly service everytime Ive gone through the drive thru or in the building. Great location just off 575 whether youre coming or going home.
Staff is not friendly. Donuts I wanted were not available. The donuts I did have had fresh chocolate like they were just made. Makes for being messy while eating.Bagels were cold.
I lived close by this holly springs Dunkin Donuts location. Never have I ever eaten at a Dunkin Donuts until I realized they served breakfast other than donuts and coffee. Specifically a breakfast croissant. I ordered an egg and cheese croissant. It looked delicious but tasted like bleach but I was so hungry I ate it and thought perhaps my taste buds were off for some reason. The second time I ordered the same thing and it tasted great. The 3rd time it tasted like bleach and I immediately threw it away without asking for a refund because I was in a hurry. The 4th time it tasted like bleach and I was so frustrated that I went inside to explain my issue that the first and past few times Ive ordered this, its tasted like bleach! I thought perhaps you guys clean your preparing station with bleach and thats why its tasting like it. Instead of the manager trying to determine the culprit or empathize or even communicate with me, he simply appeared annoyed and without words made another one in front of me and only stated upon handing it to me, We dont clean with bleach. Again, in a hurry, I thank him, took the sandwich and left only to taste bleach in the sandwich while on my way to work. The 5th time, yes I gave them a 5th time, I bought the sandwich and it tasted like bleach AGAIN. I throw it away and tell myself I will never eat there again. I tell my sister in law about my bleachy egg and cheese croissant experience and how these fast food restaurants are clearly trying to kill us. She one day goes to this same location to do her own research and tells me she too tasted bleach in the egg and cheese croissant and told them about it only to be asked if she wanted anything else in replacement. Bleach! How and why would the egg and cheese taste exactly like bleach smells.More recently I thought I would try out a Dunkin Donuts in Alpharetta, GA, ordered the usual and this was the best egg and cheese croissant Ive ever had minus the bleach! Thank you Old Milton Parkway Dunkin Donuts, youre friendly, prompt and tasty!
Absolutely awesome place. I was having a very difficult morning and Lauren asked me if I had any plans for St.Patricks day and how my day was going. Usually people just hardly talk to you, take your money and you go. But she made me feel like family. She genuinely cared. What an awesome person!!!
Ive never had a problem here. Plus the ladies who work there are cute ;)
The mocachino was strong enough to satisfy my latino custom and the personnel was nice. I smiled and greeted them before sunrise and they smiled back with a warm smile. Their service was reasonably quick.
Best DD in canton the friendliest staff and always smiling. Keep it up guys for a person who use to work for DD its refreshing to see the same service now from back then. I only go to this DD and will only go to this store.
Literally the only DD that has the freshest donuts no matter the time.
Me and my wife love coming here we have a dunkin right infront to our apartments but we never go there we rather make the extra drive because the other dunkin always have issues
This particular dunkin never fails to fail me. i swear, every time I go I ask for light ice in my matcha latte and I get it all the way full Of ice and it looks like milk, y’all need to stir!!!anD ADD MORE MATCHA pLeAsE
Bagels are burnt !! they dont have the $4 for 2 bagels w/ cream cheese advertised on tv. They never give you napkins and the unsweet tea tastes like is old.
Grabbed donuts, breakfast sandwich, and coffee for th family as a surprise. Fast service and friendly staff.
Horrible customer service, when I asked to speak to the manager she treated me like I was bothering her because I found a pube on my donut. Then had the balls to ask me to leave a 5 star review in exchange for a free donut.
Customer service could be improved. The girl behind the counter wasnt friendly at all. And the place was dirty. We saw crumbs on the floor, coffee residue on the tables. It was a disappointment.
I usually like to come here. This morning I came to get some coffee and donuts and some breakfast, paid a lady, some cash, I notice her gloves seem to be very used and she went ahead and grabbed the donut without changing gloves or grabbing any protection between donut and glove!
Croissant sandwiches are never fresh. The cheese on the sandwiches are always cold. My hash browns are not fresh at all. Every time to this location I have a bad experience. THIS SPECIFIC LOCATION ONLY.
This is a great location! I never have to worry about someone not making my drink right. They are always spot on. The morning crew is the best!
I usually come here early in the morning when nothing else is open. They are always friendly and fast. The coffee is always good and the donuts and breakfast sandwiches are tasty!
I CAME HERE TODAY AND ORDERED A ICE VANILLA CHAI TO LATTE I GET TO THE WINDOW ITS HOT. THE ASSOCIATE SAID WE DONT MAKE IT ICED. I TOLD HIM I GET THE SAME DRINK EVERYDAY AND HE ARGUED ME DOWN SO I JUST TOOK IT. I GOT HOME ITS NOT EVEN A CHAI ITS A COFFE IM EXTREMELY DISAPPOINTED
The line the past two days has wrapped around the building, im talking at least 18 cars at a time. It took us 20 minutes to get to order. Not only are they slow, but understaffed. Ridiculous.
I love going to this Dunkin. Very fast and friendly customer service!
We love this location! Yes they are usually swamped and short staffed, but they are always so kind. If they make a mistake they make it right! Keep up the great work guys!
Laura in the drive thru is so professional and nice she makes my morning every morning I go . 10/10 would go again because of her
This Dunkin charges me something different every time when I order the same thing? I’m gonna start asking for receipts. Something is not right 🤨.
Service is always good.
Unable to handle flow of customers even before covid. Drive through goes nowhere. Understaffed while customers wait for who knows what. Replace staff.
Poor service, more worried about drive thru not customers waiting inside.
Always go DT and no one takes my order but the lights are always on and they turn them off when I’m driving off
This place is awful. They never have online orders done. And it’s never done right. This is the third day in a row that I haven’t gotten a drink on my order.
This place has went way downhill in the mornings around 6:30AM. I wont be coming back until the employees learn how to do their job correctly.
Drive Thru Cashier offered fast and friendly service. Highly Recommended 👍🏽
DD used to be THE place to go to get good coffee but I have tried twice now and the coffee is bitter . The clerk said the pot was just made and it still tasted bitter like it was burned. Maybe it is just this location.
Love the fact that this location is 24 hrs! The service can seem a bit slow at times but my order has always been 100% correct. Highly recommend this location.
Frozen/reheated food at fresh food prices. Wife likes the coffee, so that is the o l reason they got any stars at all..
My cappuccino literally tastes like it was made with last nights stale coffee instead of espresso. Disgusting and undrinkable.
Coffee was old and stale. Food was substandard. But they were the only place open at 3am
This place is trash and their manager is terrible. He doesnt pay his employees their final paychecks just as a way to snub them. The owner doesnt seem to care.
Don’t get coffee here, especially iced coffee. They’ve NEVER gotten an iced coffee right. They don’t pay attention to what you’re ordering, give you the wrong drink, then throw it on ice and somehow that makes it the right drink. Wrong. It ain’t that hard.
I ordered a large coffee but they gave me a small. I didnt bother with it because I had already waited in line for so long.
Quick service, friendly staff, fresh donuts and yummy coffee! Love this location.
Was good service, but the coffee and donuts werent that good
You can order the same ice coffee the same way everyday. And every day its different. That stinks at 3 dollars a pop
Giving it a 4 because they are now open 24 hours and their menu always adds new things throughout the year. Cant give it a 5 bc have had multiple occassions where my meal has been messed up.
Better than average DD, but theyre still frozen donuts. Publix around the corner has better quality stuff.
Very quick service, exactly as ordered, staff was very friendly and talkative it was a great visit with great food I highly recommend stopping in for a quick bite
The coffee is awful and always tastes watered down and not right. Used to be so good but within the new year, Ive been very disappointed.
American runs on dunkin to the bathroom after a fresh cup
Nothing better than walking into your fave coffee shop and having the person behind the counter remember your order. All these folks rock!
Very nice, friendly and helpful staff! The establishment was clean. The drink and food was good and served fast!
I called recently to ask if they take Apple Pay, the lady that I was on the phone with never responded then hung up.
30 plus mins in the drive thru took forever
Food is often poorly prepared but cheap. Coffee😨is not as good as it could be. Lets face it - its not Krispy Kreme.
Were out of a few things this trip, but I dont think it was their fault
I go here several times a day for my coffee. The staff is amazing and always knows how to make the perfect coffee!!!!
They always know exactly what I want if I just walk in. And with my order on the go its always ready when I get there.
I went at about 9/9:30pm, they were out of one of the donuts that I always get but the girl behind the counter made it all good.
Server was happy and nice. Owner has decided to eliminate senior discounts. Really! Come on.
Do us all a favor and close down. This establishment is by far the worst.
Donuts are always good and service is too, even late in the evening.
The staff is extremely friendly and the coffee and food are great d
They gave me the wrong dough nuts and coffee and i didnt realize it till i had gone
Time management is horrible, have to wait 20-45 just for a coffee.
The manager there was rude with me and kept making me feel like I was bothering her when she took my order.
The new store manager is always happy and cheery. The store is getting better every time I visit.
This store does not abide by the mask rule..... Employees continually make and serve Food without wearing masks and gloves!
Got some coffee that wasnt fresh but later I returned and they gave me a fresh one.
Always great people
The best DD in a long time. Fast, friendly service with a smile. Jennifer T. Your the best.
The girl , the big one is rude and my big n toasted was buttered bread but the guy made things right by redoing it ...he deserves a raise ...but the girl needs to be trained better
Coffee was great the wait was however to long.
Im there just about every day. They have hard working, friendly staff.
Great service, great tasting coffee & donuts - what more could you ask for!?
Slow service, out of coffee, got my order wrong. How bad can a coffee place be!
Really good, very fresh, people were very nice.
Best coffee around!
Good costumer service clean store no waiting time just go in and go out
This location claims to be open 24 hours, so next time Im leaving town early, Ill be sure to grab some coffee on the way.
The prices are a little high but great food and service
They never follow instructions when making my food.
Always love my Dunkin girls!!! They always make my day!!!!
Good place to grab delicious coffee, hot chocolates; and especially a delicious donut.
The one off Riverstone is closer, but its so worth driving a litte further for this one. Order is always right!!
Great place for a hot coffee and a sweet treat open 24 hours
So pleasant, friendly! Great service. A+
The employees are so sweet and meet all of my needs joyfully!
Good coffee... was there getting treats for someone else!
Great service and as always, better donuts and coffee.
Always a great selection of donuts and bagels with friendly staff.
Best caramel macchiato ever! Way better than Starbucks
Fast, excellent service. Make any mistakes right as soon as they know about them.
The donuts taste like food. Very nice!
Fast, convenient, consistent, but pricey...they take coupons.
I showed up at 5:30 today to get some coffee and the store was still not open.
Dunkin Donuts has the best vanilla chai or chai tea!
Very nice staff. Mmmmm french crullers.
Obsessed with the iced mocha latte and a cinnamon raisin bagel with cream cheese 😍
Need to hire more people. Place was packed and had only a few people working
Nice staff for the most part, clean facility and enough space to not feel cramped.
Quick to order , donuts are somewhat fresh.
The service is wonderful! Employees are always friendly.
Half the time you go, the donuts are stale, which is irritating
I love love love this Dunkin, the night crew is amazing.
Nice and clean location great staff quick service
Easily the best dunkin donuts near canton!
Coffee and the bacon snack...omg perfect
Best coffee if youre on the go!
Snackin bacon..I need say no more!
Fairly new location and the service is wonderful!
Wife always has to have her Dunkin!
They were fast and friendly
Great food and drinks
Cant get my breakfast from anywhere else.
The staff is always friendly and prompt!
Enjoyed my bagel, donut and coffee!
Always PERFECT, ESPECIALLY on a cold winter day.
A little slow but there good
They are quick and nice
Tried the ice coffee. Love!
Clean, nice, and staffed by really nice people!
Always good for doughnuts and coffee
Worst dunkin EVER!
Donuts, coffee plus a few hot sandwiches as well
Total reviews rating 3.7
199 Reviews for Dunkin 2023:
Review №1
2022-06-27Chase and Madelyn gave me a hard time n refused to give me an refund because there was NO manager or lead staff on duty in the store they said that she left. I found an piece on hair in my in my sandwich i think i was chases hair then try to offer another hairy sandwich . Its just inconvenient because im hungry with no appetite thats just poor customer service and soo unacceptable. i want my money back
Review №2
2022-04-26Ordered 2 sausage biscuits was told they were out of biscuits. Took two croissants with sausage instead. Then I ordered 2 sesame seed bagels with bacon , egg, and cheese; they only had one sesame seed bagel. I told them I would take the one sesame seed and a multi gran bagel with bacon, egg, and cheese. When I got home I had the two croissants and the multi grain bagel. I called them and was told I could come back and they would make me another bagel. I asked if they could just credit it back to my card. I had the order takers number and the ticket number, but they could only give me credit if I brought in the card I used. There should be a way to give the person their money back without having to drive all the way back to the store for their mistake. This store really needs help with the day to day managing.I went back the next day and ordered two bagels and when I got to the window I told them what had happened the day before. They just looked at me like I had grown another head or something. A girl (with Angel tattooed on her upper arm) came to the window and just looked at me. I told her what had happened the day before and that I had been told to come back and get a refund. I told her to just not charge me for one of the bagels I was purchasing today and it would be the same thing. She acted like I was speaking a foreign language or something. They gave me the bagel but acted like I had just totally upset the works.I know they work hard and have to put up with alot, but attitude makes a world of difference in how you are treated by your customers. I always try to treat people the way I want to be treated. I was not ugly or loud, just told them what happened. I probably wont be going back to this location even though its within 5 miles of my house.
Review №3
2022-06-19Coffee is good. Donut selection is poor to average. No thought to make more donuts on holidays. When out, they are not apt to resupply. Servers are nice and the place is clean. Overall they are only O.K.
Review №4
2022-02-20Nothing but little teenagers working here that don’t care about the way your $ is spent or the way your food and drink is. Definitely suggest not going here unless you enjoy paying 15 bucks for wrong orders or undercooked food and black coffee after ordering vanilla mocha with espresso. What a joke. Hopefully they lose there jobs and this Dunkin gets better.
Review №5
2022-03-14I received the wrong donuts multiples times along with the wrong amount and wrong drink and When asked to fix my order 2 times they still got it wrong and didn’t care and I wanted a refund and got denied a refund, a receipt, and a managers name! This is not a one time thing with this specific location and needs to be fixed. Terrible drinks, food, service and management over all. I don’t even know how this location is still open with all these bad reviews but wouldn’t recommend. (Also Very tired of a manager never being present and getting my money stolen)
Review №6
2022-04-06Was given a box full of munchkins that were all stale and hard as a rock. Tried to return them and was told I needed to wait for a manager. Tried to get a copy of the receipt, was told I would have to wait on manager. Was told everything was made in the morning and there was nothing they could do about them being hard. In other words I was sold horrible quality doughnuts and then told that there was nothing that could be done, not even a refund. Not happy with service out of this store 0/10 would not buy doughnuts again.
Review №7
2022-06-19Wow.. just wow. If I could give this place -5 stars I would. I honestly can’t believe what I witnessed in here today. 1. A guy came in complaining about his coffee being watered down and not made correctly YESTERDAY!!! So he wanted the coffee remade today.. ok? But the worst one is2. A lady came in for an interview. The manager was just standing there talking to a customer casually just about whatever I guess, they may have been friends or something I don’t know, I don’t care. The lady told her she had an interview with her today so the manager just said “ok have a seat over there.” Then proceeded to just converse with the same customer and COMPLETELY ignore the lady that sat down waiting for her. Wow.. I mean I can’t even believe that. The manager just stood there talking to the customer for another 30 mins, just to go to the back without even acknowledging the lady waiting for her. The girl that took our order earlier, who clearly wasn’t qualified to interview anyone, walked over to the lady and talked to her for a few minutes just to say “sorry we’re not hiring” THERES LITERALLY A TABLE WITH APPLICATIONS THAT IS BEGGING FOR PEOPLE!!! Omg I can’t.. Dunkin has gone way downhill. This is the third Dunkin that has disappointed us. Y’all need to fire every single employee and just start from scratch… Jesus. I will not be bringing anymore business to you guys just because of what I witnessed today..
Review №8
2022-06-07The ice coffee was great but my cream filled donut had hardly any cream in it. At these prices it should be a nice portion in each mouth full. Very disappointed!
Review №9
2020-07-16This location kills me. I wanted to love it so bad but ever since leaving the military I moved kind of close to this location and NEVER experienced a day of getting my order right. Today was the last straw. I ordered two simple drinks both sugar free flavors with almond milk and received this and paid almost $7 because I was charged extra for the swirl version of what I asked them not to use! One even had a film on the top with bubbles in and around the sides. Not sure what this was, but I was too scared to drink them after getting attitude the entire time from the girl who took my order. Needless to say my friends and I will not be giving this place business anymore.
Review №10
2022-05-30Been here a couple times and have a young team working and Ive never had better service. By far one of the best Dunkin donuts Ive ever been into.