Outdoor seating
Yes
Cook Out in Athens
Categories
Location on the map
Athens, Clarke County, Georgia, US
Service options
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Dining options
Lunch
Yes
Dinner
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Tourists
Yes
University students
Yes
Phone: +1 866-547-0011
Site: http://cookout.com/
Site: http://cookout.com/
Opening hours
- Monday:10:30AM–3AM
- Tuesday:10:30AM–3AM
- Wednesday:10:30AM–3AM
- Thursday:10:30AM–3AM
- Friday:10:30AM–4AM
- Saturday:10:30AM–4AM
- Sunday:10:30AM–3AM
Cook Out in other cities:
Comments (199)
Terrible speaker and food quality. My quesadillas were thinner than a piece of paper or a crack head whos been using it so much they havent realized that theyve been high for 6 days now and look like a raw thread of dirty silk.
Got a chicken quesadilla and they never put the chicken on it. had to go through drive thru again because the doors are always locked and they wanted to be petty and not put any chicken on the second one. lmaooo
Love the amount of food I get here for the money. Their milkshakes are amazing. The staff was great. The speed of service was good. The food was hot & delicious. I love taking my kids to cook out. We can mix & match & build our own trays as opposed to other fast food restaurants where your side choices are limited. Great experience once again. No matter which location Ive gone to in the past, I am always pleased.
The food and service was excellent. I was lost in the sauce from the moment I tore open the foil wrapping until I shakily realized that my escape from reality, the meal, was devoured. Best of all was the manager, Isaac. He was so polite and helpful. He genuinely made my day better. I used to have no faith in humanity, feeling we were doomed to destroy each other. Isaac changed my mind. I feel good that my future children can live in a world with people like Isaac.Lots of love and gratitude,The guy who doesnt want onions
My favorite. Cannot beat the prices. You get more food for your money than any other fast food establishment. No comparison. I sometimes eat 2 meals a day, every day for weeks at a time. Cheaper than groceries and cooking at home sometimes
Ive been here the last 2 Mondays and have had order issues each time. Food was prepared well, so 5 stars for that. Zero stars for their service. Two weeks ago I didnt receive what I had ordered. Today I was informed the lobby was closed and they forgot to lock it, after I had entered. Also was told they are only taking cash payments at this time. How about putting a sign on the lobby door indicating this? Too much trouble, I guess. It seems this place is going downhill from what it used to be. I will not be returning to this franchise location anytime soon.
Waited in line for over 30 minutes, no cars moving. workers inside were ignoring everyone while cutting up inside (there’s a window to see). Then found pieces of napkin/paper towel in my sweet tea! Unacceptable
They were dead slow. Cashier at drive thru didn’t say one word to me. I was the one who greeted him and thanked him. Didn’t even say you’re welcome or anything. Please someone give these people some “customer service” training ASAP!
Amazing as always! Big double cheddar style is just the right amount of smokey, charred, and cheesy. Quesedilla seemed smaller than it used to be but still delicious 🤤
Cook out has the best burgers (as far as tasting like a homemade burger). Very good! I love their cajun fries too!
I had never been there before and it was very late at night and there were a lot of cars behind behind me but the employee was very patient and kind and waited for me to make my selection. Even though they were very busy, they were very personable and friendly...also awesome burger.
Its cookout what can you say? good food at cheap prices, you know what your getting. Fast service. Accurate order.
Got the order wrong and what they gave me was lacking in content. Only 4 pieces of cheddar bites as a side, and my chicken ranch wrap hardly had any cheese or ranch, and the most minuscule piece of lettuce.
Open til 4am Food was fresh and cost 1.99 for most menu items the shakes are divine and customer service by staff was outstanding
Rude every single time I have ever gone. My last visit I just drove off and went across town to the other Cook Out. If you dont like your job, get a different one. Everyone is hiring right now.
Cashier Charnquah was the most rudest person I have ever met. She raised her tone when I tried to repeat my order and had a nasty attitude at the window. This cashier alone will definitely discourage customers from returning for future purposes.
Quick and friendly service. The intercom makes hearing the cashier a bit difficult but they got the order right.
Inside wasn’t open when it says it’s suppose to be, the employees were rude to us when we tried to come in.
Waited 30 minutes in drive-thru line for them to stop taking orders before close and not get any food at all after a long work shift
Food was burnt, chicken wasn’t fried it was baked and the “Cajun” sauce it absolutely terrible, fries weren’t fresh at ALL tasted like they were made several hours before and time before that some ghetto unprofessional workers was talking about customers while at the window, place needs to be shut down or staff needs to be replaced, won’t recommend this place, I’ll actually convince others to spend there hard earned money elsewhere
Decent food for not much money. Is it a five star restaurant quality diner? No, but then you dont go to a Chevy dealer to buy a Mercedes Benz. Not usually, bad analogy, okay. But you get my point. I like Cook Out. They have just the basics and some choices and they are great for people on a budget that want to eat out. This location was closed to walk-ins (its April 2021 tail end of pandemic, we hope) so I used the drive thru and the lady at the window was very kind and helpful and even made my milkshake right then and there cause I forgot to order one at the screen. Helpful, courteous, kind, willing to go above and beyond. Great place for some inexpensive food. Also, just as a note, the coleslaw was a bit on the dry side, which I fixed with one mayonnaise packet. Then...it was much better.
Waited 25 min I was alone in line with four passengers, They were yelling out the drive though window and delivering stuff to parked cars that was in a waded up paper bag this is out of hand I guess nobody manages this store I won’t bring my kids here again zero stars
One of the first in two attempts to get food fast ...great Uber eats pickup today
BEST STRAWBERRY SHAKE EVER!!! #loveisaache makes excellent food!!! definitely recommend!!! he is such an amazing manager so i definitely recommend making the trip to isaac’s cookout!!! yay!!!!
That man Issac is the man. We got to cookout at 2:50. Issac who is the manager was very nice and showed great hospitality towards us even though it was 2:50,which we felt bad about. Dry great experience!!
Literally a waste of time to come here at night they just throw together anything and give it to you. Ordered two speciality burgers and they both literally had nothing on them just nasty lettuce no sauce nothing. Theyll just throw anything in the bag and give it to you at night just to get you out of the line cause they know you wont come back in that line. Waste of time dont come here. If you do just order chicken tenders and pray they dont mess those up too but Im sure theyll find some way to. If you dont like your job, quit, dont take it out on customers.
We get the trays and we always get full enough to have a little left over. Good place to take the kids also.
Ive only been here twice. Its mediocre. The best part about it are the side options and the variety. They have hamburgers, hotdogs, and bbq. There arent that many places where you have those choices.I have gotten burgers both times. They are slightly over cooked and a little dry.
Cheese bites were very small food was okay. Nice employee.
Great for fast food and great service
Threw up in my passenger side and my girlfriend had to drive, it was simple and easy enough for her to handle while I was blackout so thank GOD for that. Never disappointed at this location besides the line but Patience is love baby so you gotta put in work. Keep up great work everyone, I WILL ALWAYS be back. ✌️
You absolutely cannot beat the food for the price! By far the best burgers ANYWHERE! Milkshakes are so thick you have to eat them with a spoon. Never actually been inside but the outside of the restaurant always looks clean. Staff are nice. Love this place!
Food is always fresh, no complaints there in the slightest. However drive thru does tend to get backed up and can have a slight wait.
They got one of our trays and one of the drinks wrong . Workers were very nice and professional and fixed both with no problem . My one and only complaint is that I had to go back in the drive thru to get them fixed because for some reason the dining area and inside counter is still not open even though you can go to Red Lobster and other restaurants and sit down for a meal
Here in Athens with my fiancé . He’s working here this week so we decided to grab a burger because many years ago we both loved the cookout. Let me put emphasis on the word loved. Order two burgers and one milkshake. His burger was a regular burger with cheese mustard ketchup pickles onions lettuce and tomato. My burger was cookout style with mustard onions chili slaw. Could not leave without a pineapple milkshake.Placed my order at 7:54 it was ready at 8 o’clock. The burger was pre-cooked and over cooked slightly burned. It was absolutely disgusting. You can tell that the folks working there take no pride in their job and servicing people. The milkshake had ice chips in it. Will never ever ever eat there again.
Its hit or miss. A lot of young people working there now and so far I have had 2 orders incorrect and after they were corrected the order was still wrong. Food is good its just very chaotic. Could use better management. Not sure if I will be going back.
Very great burger and corn dog.
We normally love cook out. My family and I use to go there when we lived in VA. This was our first time at this Cook out and it will be our last. We went through the drive through. One of the staff members used offensive language while we were paying. They took our order, repeated it back to us correctly but when we got our food home two of the four meals were completely wrong. The fries were old and soggy and two of our cheeseburgers with everything on them had nothing but a plan hamburger patty and a bun. We tried to call the restaurant to complain but the phone rang and rang. Such a disappointing experience. Id give no stars but I dont have that option. The milkshakes were still good.😔 do better Cook Out..
Drive thru only. Still no onside seating
My first time going to this restaurant and the food is so good for the prices of the items. A must visit if youre in the Athens area.
Just a terrible place to go to get anything if you actually want edible food. Employees are always rushing you to hurry your order along and its almost never right. Or hot. Or fresh. Not on my list of places to get a quick bite to eat
Consistently high quality food. Although on my latest visit it seems the service quality is not a priority. It was not busy (Sunday night after dinner rush, nobody behind or in front of me) did not receive a straw, receipt, or any napkins. After handed my bag wasnt asked if I needed anything else or told have a good night. But food was fresh.
Walked into their unlocked dining room to see if they were open for dine in, they told us dine in was closed, which is completely fine, we told them they should probably lock the door then. So people don’t get confused. Literally just ordered a burger from them in the drive thru, and one of the employees took an obvious bite out of the sandwich. Disgusting. It happened at 12:30 today, who is cooking or assembling should be fired 100%.
*This review is five star relative to the Cook Out franchise and its other locations.Really nice location. Very clean. They have a hand washing sink right next to the order counter, and that is what earned this place five stars. I like that a lot.Food was good. Standard cookout.Weird parking, but lot of it. Decent size seating space, but really badly engineered so it doesnt offer maximum seating.
Low prices, but the food is not good. The chicken strips were dry, the French fries werent crispy or hot, and the milk shake was so thick I had to let it melt. I dont recommend the food I selected. Perhaps some of the other food is good.
Always quick good food
I always get a chicken strip tray as the main part. For the price, the quality is great for a fast food restaurant. Their shakes are my favorite from any place this far. By far beats steak and shake, Freddys, Wendys frosties and others Ive had. This particular Cook Out is good and I recommend going. Nice location, friendly people and speedy in giving you your orders.
I moved out to GA to WY in August 2018. The tray prices were $4.99. Great value for what you got, delicious food. I come back, first day of 2020 and we start with this. Prices raised for $5.25, eh no big deal. Until I opened my big double burger. Like, what is this I’m looking at? Why is the tomato so much larger than the meat? Why is the meat oval? Both patties make up one tomato. Already called Cook Out HQ about this. Very disappointed that I’m paying 26 cents more for tiny oval burgers. Won’t be back next time I come back to GA.
We just arrived in town. Diner closed but on google says open so we came here for nothing. Going elsewhere
The walk up window workers were very rude and unorganized, and not helpful at all.
Love this place. Cook Out is the go to if you dont have a lot of money but you want a lot of food. I recommend this place to everybody. I love that they have grilled food its delicious.
Go to the one on the other side of town instead. We had 3 separate orders so we *thought* it would be easier to go to the walk up window where we were told its closed and to use the drive through, so we did. Started off the order by stating we have 3 separate orders (weve all worked in food service before so we always try to be mindful) the girl said okay whats the first one and then proceeded to say the total for the first one is 14 something. Then someone else took over the order taking and kept interrupting, so we just kept repeating. When each of us ordered we said okay so for the second order... and for the last order.... pulled up to the window, gave her the card for the first order and then she said its 31 something so we said oh wait that was supposed to be 3 separate orders. The girl at the window straight up lied to our faces and said we never once said anything about multiple orders and we told her we said that multiple times yes we have separate orders. We tried really hard to explain to her and she just kept staring at us like were stupid and it was really frustrating. She brought who I assume to be the manger, he said we need to tell them first thing if its separate to which we reexplained that we did, but unfortunately we didnt realize we had to record what we say in order to give proof of us saying we had more than one order. Charnequah is the name on the receipt but I dont know if that was the same girl who was rude and lied. 🤷♀️
Went through here on a whim on the way home from Lexington and I was stunned at the prices and wasnt expecting much. I was wrong. Their menu is huge and so is the milkshake menu. Like others have said, their burgers taste like burgers you thew on the grill, which I loved. Their corn dogs are pretty darn good too. After reading some of the reviews, I need to come back and try the BBQ and quesedillas. What I love about it is that instead of my family if five arguing about where to go becuase everyone wants something different, this place had something that will satisfy everyone. Cheesecake milkshake... Try it!
They do not care about childern or the community. The do not show any signs of human decency. We have 2 small kids and were going to do business with them but refused us the ability to use the bathroom stating they did not care they were closed inside but they have the door unlocked. I suggest boycotting them tI phase out these types of businesses. We are a community and need to act like it. Show a little heart for our future.
Food is good, service is always provided with a smile, and the serving sizes are hearty for the price! You cant get a deal better than this in most fear food joints, let alone for less than $6. Usually you get small portions, but Cook Out gives you good portions, so dont leave hungry!
Great experience. 1st time at this location. Cashier was very nice, took up time with my granddaughter, great customer service. Inside was clean, nice and cool on a hot day.Thank you Food was very good and hot. Reg. Burger was thick and juicy, ask to add Cajun seasoning on it. Yum.
The burgers are more like ones off a real home grill. A nice variety of sides and shakes. You really cant beat the modest pricing either. Best fast food meal for around 5 bucks IMO.
People not nice at all!!! We got 3 jr boxes the chicken nuggets literally werent much bigger than a quarter and cooked hard as a brick! The reason for the 3 stars is the ICE is the best anywhere and the chicken strips and ranch chicken wrap were also very good.
Used the walk up order- took everyone at LEAST 20mins to get their food. Burgers that usually have everything on it came just with the patty. One person took 45 minutes to get their food. Go through the drive through instead
This was, by far, the best Cook Out experience we have ever had. For fast, inexpensive food, I would be hard pressed to find anything better & this particular location tops all the others Ive been to. The chocolate shakes were actually chocolatey & the staff were friendly & professional.
Went for a milk shake tonight. Not crowded only two cars in line and one in parking lot. We brought them home to enjoy after Memorial Day dinner but when we drank them they were not very good. They we not blended well and they was not very much flavour in them. Hubs had pineapple but it tasted like vanilla with only one slurp of pineapple and the other was chocolate malt but that was very sporadic in spots of chocolate flavour. Very disappointing
Cook Out is a very popular restuarant in the Athens area and there always seem to be a line of cars wrapped around the parking lot. The food is very good and basic for people who enjoys burgers, chicken tenders, wraps etc. The milkshakes are good, but they are thick so if thats your style have fun.
I went here twice SATURDAY & SUNDAY for lunch. I went through the drive-through I had to wait 15mins to even be asked what was my order. There were only 3 cars in the drive-through...mine being one of them. BUT CHARNEQUAH RANG ME UP BOTH DAYS! SHE IS VERY RUDE! WHEN I GOT MY FOOD IT WAS SO HOT IT BURNED THROUGH THE Styrofoam and I have it on my food now..Styrofoam...I will never come back here..one day ok..but both days come on...Bad Business!
Good place to go for quick and good food. Affordable menu with dozens of different combo options. Clean and spacious restaurant.Update: Stopped here a couple of weeks ago since moving out of town and the customer service needs work. Food was luke warm and I had to go back because they left items out.
Inexpensive and way, way, way, WAY better than any other quick-service burger restaurant. The food is FOOD. The burgers are SO delicious. Like you just grilled out. 40 flavors of shakes cant be beat. Only downside is there are no salads.
We was ordering combos for a truck load of ppl. We ordered part of the order. The girl said anything else, my son said yes. She never came back to speaker. We had to drive up to window to finish our order. The girl at the he window was ok nice enough, but trying to be to fast to get our order. Plus our order wasnt correct that we ordered to begin with. Slow down and get orders not just correct, but complete.
Friendly service...great food!
Awesome!!! Delicious, up late, and the service was great!! Give yourself some time, this place is very popular so the drive through line was long!!
The place was slammed, but it seemed to take far longer than it should to get an order to go. To be fair, a large party (9 - 10?) was waiting for their order when I arrived. But they were already complaining about the length of time they had waited.As I waited, I observed one poor individual have to go back to the counter three or four times because his order was incorrect. He spoke with the manager at least twice.Approximately 20 minutes into my wait the first large party got its food.Several friends who were sitting together - they trickled in in twos and threes - ordered just before me. They finally got all of their food orders just as I got mine.The young man behind the counter apologized for the wait. That was nice. And earned this review its third star.I had fairly low expectations of the food I received. Still, I was disappointed when I unpacked my order a less than 10 minutes later.My float was mostly melted. And those things usually take forever to reach that point. I assume that it was made right after my order was placed and sat for 20 minutes while the rest of the order was being made.The fries were luke warm. The burger was poorly wrapped in foil. The foil was torn and the burger no very hot as a result. The meat was also not very good, a bit like a slightly charred hockey puck. I took this as an indication of how much stress the cook was under.To sum things up, the experience was not awful. I dont allow myself to eat fast food very often, I doubt I will ever go back.The Cook Out on the west side is much more efficient and the food is consistent.
They served me a very small order of onion rings. Everything tasted good though, and the staff was pleasant.
Good food. Great selection. Great pricing. Even better, theyre open really late!
Cookout has a nice dining area, quick service, good food, and unbeatable prices! We fed a family of four for under $20. The only negative thing I have to say about the place is that it is always freezing cold inside, and the workers claim that they have no control over the air temperature because thats corporates doing. They need to put the customers first and figure that out. It was not just me, many other dine-in customers were also freezing cold the three times I have been there.
Open the lobby for ordering! I promise I’ll come more often and leave the premises as soon as I get my food!
Went around 10:15 PM on a Wednesday nite. Very rowdy - filled with college aged patrons. Nice overall, but very noisy and busy (the drive-thru line went beyond the actual parking lot). The Cajun fries were (3/5), I asked for chicken tenders and received nuggets instead (1/5). I love their blueberry milkshake (4/5). $
Every single time I go to this location they get something wrong with my food and I never have the heart to say anything because the line is HUGE! However, the staff is nice and they get your food really quickly!
Yall could increase sales if ticket times were faster late at night. I see people pulling out and driving down to Steak and Shake or McDonalds instead of waiting in the drive thru. I know it isnt like this during dinner or lunch. The customer service is fantastic any hour youre open though, and the food is always on par.
My family loves cook-out and we have eaten at several different locations. This one is like an anomaly. The service was bad. It took forever to get our food. When I finally approached the counter again I found that my food had been sitting on the back counter for what mustve been several minutes. We were there in the late afternoon and were the only customers in the store. Basically, we were outnumbered by employees and it still took forever to get the food. Sweet tea was out when we got there and was still out when we left.
A good place to have a late night meal or just a quick meal in general. It hits the spot because it tastes pretty good although I wouldnt say the best, but that doesnt mean it isnt good, especially when youre hungry and the value you get out of eating here is pretty incredible.
I ordered one tray and they forgot my quesadilla and the barbecue sandwich was lacking in amount of meat and didn’t have any coleslaw.
Been to this location 3 times in the past week and had problems every time. Ordered a big double burger with everything on it,got a big double with just meat and cheese. Ordered a big double tray with a bacon wrap and quesadilla for sides,got just the burger and no sides. Asked for condiments in the drive through for 3 trays,got 1 pack of ketchup,1 pack of mustard,and 1 pack of mayo. Ive worked in food retail a fair bit,and its really not that hard to get an order right,especially when the customer spends 20+ minutes sitting in line. With this being said,ill be going to the epps bridge location from now on.
The food was not that bad. I was really excited because tbe price was extremely low likee 5or 6 bucks for a combo. And you can get nuggets and quesadillas as a side. I was so happy cause i was thinking i dont have ti get seconds. So j ordered a burger and a side of nuggets and onions rings. I was very disapointed by the portion. 3 nuggets and 3 onion rings. Overall its not a bad deal but when you see the menu u might get excited then when u get the meal u would be very sad. The workers there were a bit rude or moody. Overall a decent place to grab a quick bite toe at.
Ive had food poisoning for 3 days after eating here on christmas eve.
All of the food is cheap and tastes good. Their Cookout tray is a good deal. Shakes are always great here. The side options come in very small portions, but they cost very little.
Fast service and fantastic shakes
Cook Out is a fast food place thatll fill you up for a decent price but the food is only about the level of something greasy youd microwave and throw together at 12 am, which might just be how all their food is prepped.
Great experience! Camry was Very polite & helpful. As I had never been there she helped me figure out what to order. It was very clean & uncluttered. Great Food Too! I Will be back!!
Cookout has so many options for such a cheap price. The $5 box is a great deal, and their milkshakes are amazing!!
Cookout has great food for cheap prices. Their milkshakes are good but the amount of options really blew me away. I suggest the combo Cajun chicken sandwich with fries and a.chicken quesadilla and upgrade to a milkshake.
Experience was good as usual.Problem is they went a changed the recipe on some of their menu items.Why screw up the BBQ pork sandwich.If I wanted BBQ sauce spilling out of the bun I would have added it myself.Hate to say but you ruined my one thing I enjoyed above all else there.Will not be back.
I thought surely the many negative reviews couldn’t represent the average experience here. Unfortunately, the positive reviews must be either from a time when the location was managed differently or run by a different crew. The negative reviews absolutely represent the current state of this particular establishment. Normally, we love cookout. We have one at home that we enjoy almost weekly. We were traveling through Athens and stopped in for a late dinner, at around 11pm. This is never too late for good service at our usual cookout, but this one simply could not manage to get orders out. They also didn’t seem to be at all concerned with the quality of the customer experience they were providing. During the time we sat waiting in the drive-thru, we watched one car wait at least 10 minutes to be greeted at the ordering speaker, and another waited almost 15 at the pickup window for their food. If the snails pace of food delivery wasn’t enough to sour us on the place, the food that finally arrived sure did. In one tray, there were quite literally only four onion rings, surely the portion size is supposed to be greater than that. The quesadillas in another appeared to have been run over by a steamroller. A burger had so much crunchy grill scrapings on it it was deemed inedible. Apparently the grill was in desperate need of being cleaned. Another issue for us, and one I noticed in other reviews was the failure to get the milkshakes right. They were quite lacking in flavor and were poorly blended. I was not only truly surprised and disappointed in the whole experience, I was blown away by the sheer apathy with which this store seems to be run. This is truly a case where a total overhaul is needed. Cookout Corporate, take notice, and action! The cookie cutter reply you’ve sent to previous customer complaints won’t fix this restaurant.
I have never been to a Cook Out before, so tried this one in Athens with my wife yesterday around 3pm to see what this food franchise was like. Looks like it will be my last visit to a Cook Out. We waited 25 minutes for our food (I even checked the website while I was waiting to see if they used the term fast in their marketing...and they do). Another couple waiting ahead of us said it took over 30 minutes for their food. The place was filthy - trash strewn across majority of the tables, very noticeable amount of trash on the floor in multiple locations (including near the ordering counter), and the wastebasket was over flowing. During the 50 minutes we were in the facility, no one ever came out to tidy up or wipe down any tables. I took multiple photos of the inside to document...not sure sending them to corporate will help. This was at 3pm so I cant imagine what dinner time would be like in this place. I guess the saying, you dont get a second chance to make a first impression really rings true with our disappointing visit.
This cookout has always had terrible service! Ive been at least 10 times and I really only come for the food because you can partially ignore the consistent attitude you receive.Update: Ive been to this cookout more recently and the service has tremendously improved. Th
I have been to this cookout for years. What has happened within the last year or two? Is there a fry shortage? These have also been sitting and refried it looks like. When I tell them the for the sauce with the nuggets, is that just for me because I never get it put in the box anymore. Please look into quality control for dinner.
Dont come here expecting fine cuisine. Its all about quantity. If youre happy with a greasy sandwich, two greasy sides, and a drink for around $5, welcome my friend. Do yourself a favor and finish up with a shake.
The food is delicious but the service is absolutely horrible. Every time I go through the drive through I have to wait 25-30 minutes to receive my food. The employees are in no rush whatsoever and struggle to even get the order correct.
Not a review but does anyone know if this cookout specifically accepts Apple Pay? There’s no number I can call.
I always get a milkshake with Cajun fries. Im vegetarian and if I want food, I get a cheese quesadilla. I come here when Im having a bad day and it cheers me up, or I come on a good day to celebrate! This place is great for their variety of milkshakes and some great fast food any time on any day!
Great prices, bland food, and serving of onion rings was a count of 4.*Update: spoke with a young lady at the number provided and was thanked for my feedback and informed that an order consisted of 4 onion rings with platter orders. Reducing my rating for continued waste of time with the call I was asked to make for the opportunity to better my experience and flippant dismissal. Reaching out made the experience worse!!
My family loves this place. Really good as far as fast food goes. It is generally busy but they have good and fast service. Staff is always friendly.
Always great service and food. The prices are very affordable. I love taking my kids in for a meal while listening to the Christian music that they play inverted the speakers.
Came to the walk up window waited for 10 minutes no one came to the window so I proceeded to walk to the drive thru, the lady wouldnt take my order she stated no one was working by the walk up window which was totally a lie I have ordered there before. I called corporate just for them to do their job. They took my order forgot the rest of it I had to wait another 10 minutes to get the rest of my order. Customer service is horrible I will not be back!
Excellent food and incredible prices!! Service was a tad slow but the staff was friendly for the most part. A great place to go if you want a quick bite to eat.
Fast, cheap and good food for the price. I would have given 5 stars but they mess up the orders a lot. Theyre always nice about it and fix it quickly though so we continue to go back.
Cheapest fast food place you can get. 4.99 meal is just crazy. Definely not a everyday place.Milkshakes are a must buy when you are here. Also go with the hot dogs they are good too.
They always get something wrong with my order. Every single time. And my chicken rollup had one tiny little scrap of wilted lettuce under the chicken at the bottom of the tortilla. Should have just left it off.
Love this place great food great priced. Everyone needs to eat here at least once and i promise u will come back. I feed a family of five there for under 30 bucks and we still take food home
Simple order, burger, with cheese and some other stuff, chicken ranch wrap and fries. No cheese on the burger and got double fries instead. Not worth driving back to fix and this type of shot happens all the time at this location. I usually let it slide but I’m so sick of it.
We waited at least 10 minutes for someone to take our order and we were the only ones standing there to order. The girl that took our order was extremely rude. We got our food and it was disgusting. I definitely wouldn’t recommend this place.
Super fast, excellent customer experience.
I get floats at Cookout pretty often, and every other location that Ive been to will let you get a Fanta Orange float. I guess they just sub it out for the coke. But not this location! We also waited 20 minutes (3 cars were ahead of us) in the drive thru to be told that. Well just continue to go to our usual location on Epps Bridge.
Really yummy shakes. Best malts around. P. S. if you love malted milk, ask for a malted shake. World of difference.
Got wrong order after 15min wait for food. Burger was almost burned, and as I said earlier it wasnt the one I ordered. Been to other Cook Outs with no issues, so it must be the staff at this particular one.
0 if i could! I went during my lunch hour and drive through was long which i didnt mind waiting. When i finally got my food my chicken sandwich was horrific. Burned to a crisp! Not edible at all. My corndog was chalk hard. Couldnt bite into it because it was also burned. My fries were burned as well. Im not picky at all but this was not edible. On top of that i asked for a coke and i got a diet coke. That was the cherry on top. So upset. I go here all the time but this is bs.
Cheap and it’s bussin 🤷🏽♂️
Never disappoints and always cheap. Lets be honest its Cookout, nobody is actually going to read these reviews, so Id like to take this opportunity to say that we need fewer Need for Speed sequels and more Bee Movie sequels
I love the cheerwine float it is so good but the 5 dollar tray is the best you get more than full cause they pack enough for seconds along with the BBQ plate
A staple fast food place in Athens. I always get the tray as it gives the best bang for your buck. Its open late too and I find myself doing more late night cookout runs than I care to admit. If you want a quick and cheap place to eat then cookout is the perfect choice
Food ranges from good to decent in quality but the amount you can get if you choose wisely and the price make this place pretty great. $5 for a burger, chicken wrap, and a corndog plus a drink is something you cant find anywhere else.
Don’t bother eating at this Cook Out! I stopped by at 2:00pm to eat lunch. No one was in line, or waiting on food. I waited 30 min for my food! They were out of tea, and when I got my Cook Out tray I had my Burger, Chicken wrap, and “3” French fries! Save yourself the headache, and drive the extra 3 miles to the Epps Brodge location.
This is quite possibly the worst cookout I have been to. Employees were seen changing in the restaurant, and taking off their shoes to fix their socks before they went into the kitchen area. Hopefully they washed their hands before serving food. Also employees were seen slacking off in the back area, FaceTiming and such and socializing outside. When we approached the server, she showed blatant attitude and just wanted to get off work and not service us. This is a cookout that is farther into the worst area, so the other Cook-Out in Athens near the tire place is highly recommend.
I don’t think these people could get an order right if I gave them the winning mega millions ticket but the food is what you’d expect from cookout, hot and tasty. The cookout rounds are really good and I’m glad they have kids meals now.
Had blonde hair and dark hair in my food…. Can y’all like either invest in a hair net or make sure ur hair isn’t in people’s food…. Kinda disgusting…..
The burgers wasnt all of that we order big burgers and they came out little burgers. Hushpuppies was good the onion rings dont get they only give you four rings and they small. I say needs improvement..
Youre better off just driving the extra distance to the Oconee county cookout honestly. Ive gotten too many bad meals, waited too long too many times, had my order messed up too many times, and dealt with beyond rude staff. Its just not worth it.
Whoever was working the window on March 19 at 2:45 was one of the rudest people. She ignored my multiple requests for sauce and snatched my card from me. I really hope management finds this and whoever this was loses her job. There is no excuse for being that rude.
I love the Cole slaw from this fast food franchise. I put it on almost any meat Im having with dinner. Im a slaw fantastic, lol.Peek times are Thurs, Fri, Sat, the line can get crazy long and the wait , woooooo!!!So be mindful of what day you decide to go.
This location in Athens NEVER gets my order right. The burger is usually pitiful and missing all the condiments, lettuce, tomato etc. The location on Epps Bridge is much better and worth the drive.
I really enjoy eating Cookout in the day and really really late at night by way of the drive through. Although, from time to time the burgers smell and tastes as if dropped in kerosene. I havent gotten sick or died so I reckon its OK.
Best fast-food after Chikfila. Good burgers and fries which are super affordable. Great for large groups or to just satisfy that hunger!
I blame myself for continuously coming even after they mess my order up over and over again. To begin with they dont even have a store phone number so you cant call and say they missed or messed something up on your order. Ive called corporate a good handful of times and it seems as though they only send out free orders bt that does not make up for the horrible service. Please do better
My first time in Athens and my first time at Cook Out and this will bring me back! Such good food for $4.99!!! And great portions too! Good service, I loved everything about this place!
Cashier was friendly and polite. Ordered a Cajun chicken sandwich and the chicken was dried out and shriveled up. Also ordered a Butterfinger milkshake and the Butterfinger mixings were plopped in the bottom. They barely mixed, which made for a hard time drinking the shake.
The food was just not very good, me and both people I ate with felt the same. Also apparently 2 sides of onion rings is 5 onion rings.... Second time Ive been really let down at this location in a row so I wont be returning.
Outstanding overall! Unique menu choices along with old standbys that would be a part of anyone’s cookout or tailgate party - all at a modest price point. I’m a bit surprised there’s only two locations!
Great burger with sauteed onions , bacon, and cheddar. Chocolate malt, 10 out of 10.
Food was fast and they had good prices. My only complaint was the bun on my steak burger completely fell apart
Food was delicious!!! My milkshake was to die for. I had a spicy chicken sandwich and their chili cheese fries.My milkshake was banana and pineapple... yummy!!!
Good food but the service could be much better . you have to repeat your order too much and half the time is not all there. Maybe their system needs to be repaired. Whatever the situation is I wish it would be corrected.
Awesome FOOD and service. Definitely more than worth the price. Love the pulled pork sandwich and burgers just make sure you ask for bbq sauce its for the sandwich ad
Terrible Experience. The burger bun was white, so i asked the employee to replace. She took it to the back and the cook come to me to say it was only flour. The look on the burger was disgusting. The least they could do is replace the burger.
Never going to this place ever again... Order was wrong burgers were burnt..I had asked for everything on my burger all I got was a burger patty to small for the buns and nothing on it !! Completely disappointed
Took 20 minutes for 2 milkshakes to come out after I had gone back up to remind them that I still needed them. Dining room was empty. While waiting a cockroach decided to crawl onto the table I was sitting at. Food was decent.
Good food every time and the milkshakes are more like large cups of ice cream, which is perfectly fine with me. The prices are awesome for the amount of you get.
You get a lot of food for your money. The tea really is huge! Good price and good food.
Two different hairs in my food. Black person and white person. Smh. Dry bbq sandwich. They only give 1/2 cup of Cole slaw which was sour. Only gave 2 stars because the black guy with dreads at front counter was surprisingly sweet and compensating.
The A1 Burger is bomb make sure you eat it asap or it will be soggy. Hot dogs are awesome. Shakes are the best
A little bit of a wait but the food was good. Friendly cashier
Worst burger i have ever had!! Not kidding came out not how i ordered it so took it back so they could put cheese on it well to my surprise it came back a cold burger with melted cheese how does that happen?? I for 1 will never eat there again
I liked everything I had. Generous portions and fast friendly service.
Busy but things moved relatively quickly. Expect to wait a few minutes for your food. Patient staff dealing with primarily college kids on a Saturday night. Be sure to ask for sauces/condiments.
Great staff, and even better food! The hot-dogs are good, and the Cheerwine/Coca-cola ice-cream floats are such a treat!
They first gave us the entire wrong order which happens OK but then I went in to get it fixed and their customer service was HORRID. Rude and impatient when they messed up! Once they gave us our “correct order” it was still wrong !
The hamburger and chicken strips was wonderful. The season fries are to perfection and the food was hot off the grill. Will eat here again most definitely.
The girl at the window was so rude I’m a General manager at a restaurant and I know how busy we get sometime that it not a reason to have a bad attitude. Her name was she Shekinah
Rude workers do not know how to take an order and simply don’t care.
Great service when we went. The food is pretty good but not great. The price is yhe real reason to eat at cook out.
Terrible service!! Lady has an attitude and then she got orders wrong and told me to read my receipt when she got it wrong !! food is great but i don’t like the service.
Quick service, fresh tasty food. Very affordable. Milk shakes are great, too.
Friendly fast staff! Fastest drive thru in Athens with freshly cooked food; not food sitting under heat lamps like most places.
Although the food is pretty good, the Customer Service is lacking. Takes a bit too long for simple orders, and there seems to be a lack of listening skills when it comes to food preparation.
Forgot my cajun wrap, gave me the wrong shake, and gave me a cheese quesadilla instead of beef (I aint no vegan). But this is cookout, and I wouldnt have it any other way.
Delicious food, servers seemed annoyed and ready to leave, but they were helpful none the least. Food was served pretty fast by the way.
Every time Ive asked for no coleslaw on the barbecue sandwich they always put it on there
Too slow. Workers are unorganized and simply dont care about you waiting outside. Dont waste your time here
I was the first customer today and got some tude from the employee taking my order when I asked about my order that she gotgincorrect... I got a quesadilla combo and the chicken is almost non-existent... Very dissappointed in my cheese quesadillas that barelybarel chicken crumbs in them... If you want any a decent meal, go elsewhere.
Good food, horrible service
They still have the dining room closed due to covid. We can only hope fools like this go out of business.
Greasy soggy fries, barely cooked onion rings that taste like they were made in old grease. I usually chose cookout over Mcds,streak&shake for great burger at a cheap price , but my double burger might as well been made at Burger King. The worse cookout in Georgia; go to the location on Epps Bridge its what cookout suspose to taste like.
I had the 2 hotdog meal that day. My fries were limp, tasteless and cold / The chili on the dogs, as well as the side of chili, was cold / The hotdogs themselves were cold...
Quick and cheap but you should check your bag if you ask for sauces!!
Went here earlier and honestly I wasnt pleased. First off the customer service sucked at least they can act nice to customers . Second the trash was full and tables were nasty. Third one employee was just talking to his friends not even doing anything and even the manager was cursing. Wont be back
Affordable food and great variety for the price. The enormous variety of milkshakes is an added bonus!! Restaurant clean and the staff was attentive.
Good cheap food. Veggies are hit and miss. Sometimes there is a long line other times there is no line. Food comes quick. Good environment and good food for a quick, cheap meal.
Cookout always has great gluten free options and they taste great. The service is always quick and efficient👍😁
They forgot my onion rings...but everything else was great.
Best burger in town. Less than $6 for a cookout tray with two side items. Cant go wrong with cookout!
Very disappointed with my service as well as the way that my food was served to me. I ordered the cookout try with the chicken sandwich asked for no mayo and it had mayo the lettuce was old hard and brown and my fries were hard and super brown in color.
The food comes out quick, the milkshakes are amazing and the price can not be beat. We’ve eaten there many times!
I have been to some of the cookouts around Atlanta and I always had my food within five minutes of ordering or less. I come out here to Athens and the tables are filthy the bathroom smells like piss and I waited more than 20 minutes and still no food I went to get a refund and theyre like oh heres your food just sitting back there I said f*** you give me my money back piece of s*** cookout the worst f****** cookout ever. Athens given cookout a bad name once you take a f****** bite out of that
Everything is always good here thats the reason why I keep coming when in area thanks again Blessing.
This places still amazes me! Food and service are still A+++ in these Covid times. Take a bow Cookout, you deserve it!!
Its really greasy, bad, food but for the price not terrible.
They have the best STRAWBERRY SHAKES IN TOWN. Love you guys keep up the good work.
Cashier seamed to have an issue with me?? Food was ok. Not as good as other cookout weve visited. They were not busy but pretty slow.
Great location! Always fast, very consistent speed and quality. You get so many choices and so much food for so little money.
Fast, cheap, overall clean. Only problem one of the staff members behind the counter thought it was not his job to get me some tea as the container out front was empty!
We recently ate here a couple of times on two different trips. Great food and it was always hot.
The service is amazing!! They never get my order wrong and the quality, taste, and price are unbeatable. We need one in commerce!! 💜😋😋😋
Good food for a great price. This place gets pretty crowded but they are usually pretty good at getting your food out quickly
Total reviews rating 4
199 Reviews for Cook Out 2023:
Review №1
2022-05-31This location is my preference of the two in Athens because the kitchen team at this one seems to be on point with the freshness every single time. The food is usually accurate but occasionally the burgers get messed up when were being picky and ask for things to be removed or added. The order taking is also usually fantastic here, it can be a little tedious when ordering a lot of food, but the cashiers seem to be on top of it most of the time. This is one of my top 3 places to stop at for lunch when Im driving around for work so I visit this place a lot and I always enjoy my food even if the accuracy isnt on par. More recently our orders have been coming out incorrectly more often, but still fresh and delicious.
Review №2
2021-08-25Dine in closed. We order the combo meal which is a good deal for $5.99. But the burger is so small portion of meat. The shake is good for additional $1. Overall good not great and nice staff in drive thru.
Review №3
2021-09-14Went last night through the drive thru. Got 2 trays. Both double burger trays with everything. Got home and one had nothing but 2 patties.. the other had everything including a bread tie which my girlfriend bit into.. Horrible thank God it wasnt a child or someone who could have damaged or choked on it
Review №4
2021-12-17Paid for a burger, got a peice of small meat instead of a full patty. Missing ingredients and just sloppy assembly. Check your food before driving away
Review №5
2022-03-31Very slow. Sat in drive through for 30 minutes. Burgers were not the old cookout. Were the flower shaped frozen patties. Fries where either drown in seasoning or none at all. Been 2 years since Ive been to a cookout. They used to be one of my favorite stops. Not any more.
Review №6
2022-06-03Fast service. Hardly any wait time from moment of order to receiving my food. The food was really good better than expected. Just forgot my extra ketchup
Review №7
2022-06-17Dont go past 12. They close tream always shuts it down and hides out in the back before the posted close time. If you go during daytime hours its hit or miss with the service, but at least you kind of get food. The last few times the cashier is just rude and the order is wrong. Right now were in the line, have been for 15 minutes, and the employees just stacked cups in front of the drive thru window and are hiding from us inside. Still 20 mins till close.
Review №8
2022-04-19Best tray price Ive ever seen at a Cook Out before— about $6. Also, great chicken quesadillas and white cheddar poppers, as usual! My friends said their burgers couldve been better, but they liked their fries. 5 stars from me, especially since the drive-thru lady had to put up with me getting and reciting all three orders. She did so with much patience and kindness! (Whoever you were, I hope you see this and know Im sorry, lol.)
Review №9
2022-02-05One of the most unbelievably slow drive thru lines I’ve ever experienced. Prepare to wait in line for an average of 20 minutes before you even get to order. The food is okay, there are constant mix-ups and mistakes with orders. I don’t blame the employees, I blame the awful management for allowing the place to operate like this. Genuinely, it’s not worth your time.
Review №10
2022-04-07Went to the 2nd drive through lane he asked what I wanted after barley understanding what they say because they dont know how to talk through a walkie I told him the out west style burger tray and he never responded back I waited 5 mins finally had enough drove up to the window he said I dont got no order for you I told him I said what the order was and no one ever responded then he said well nobody was at the window????? He told me to drive back around and get in lane again cuz he cant take orders at the window??? What??? Its a drive thru??? Wont be going back they have been getting considerably worse and worse.