Kerbside pickup
Yes
Crate & Barrel in Alpharetta
Categories
Location on the map
Alpharetta, Fulton County, Georgia, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 678-254-0435
Site: https://www.crateandbarrel.com/s...
Site: https://www.crateandbarrel.com/s...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
Crate & Barrel in other cities:
Comments (90)
I placed an online order, I was calling to find out my order, A rude lady picked up a phone dont know how to treat a customer, forgot me on phone line had a huge wait time came back and said we dont have an item call us back tomorrow if we get in new shippiment tomorrow, I called next day no one has a clue whats going on. I placed an order to give a house warming gift which wasnt taken care in timily manner. Worst part is customer service both days ladies were rude with long wait period.
This was an extremely disappointing experience waiting well over 20 minutes after giving them the ETA 20 minutes before arrival. Trying to use the built-in chat functionality was useless and had to be on the phone over five minutes total before speaking with someone to let them know I was there and still waiting. They also didnt fulfill my order properly.
Excellent customer service. We had such a great experience with Hillary. She was so patient and informative. We really appreciated her relaxed approach to helping us make our decision. Thanks!
My girlfriend and I came looking for new glasses and a few other items this past weekend. We walked every inch of the store just to see what was new and see all of their glass options as there are multiple displays. Sadly, we had many of the ladies who work there look at us but not one person said hello or tried to help... we were in the store for 45 minutes and I am 64 pretty hard to miss. Left a bad taste in our mouth so we went elsewhere to look for glasses. Well after a day of searching we found out they had other glasses in stock that werent on the floor and it was the original glass she was after.We figured we would give it a go and go back to see if it was better and if not we were going to order offline so they didnt get a sale through their store. Well to our suprise we walked in a little more dressed up the second time from our 11am gym wear and we had 4 employees within 30 seconds ask us if we needed help and two employees successfully got our glasses from the back while selling us on 4 others and made us rethink how the morning trip went so wrong. How we wasted a whole day searching through countless stores to end up where we started the day. I feel often at the Avalon if your not sporting jewelry with your gym wear they arent helping you or dont think you have the money for all the upscale stores. Wearing dress clothes all week stinks so the weekend is for loungers while I have to deal with shopping.
The staff were super friendly, the store was immaculately clean, and we enjoyed our time shopping for the holidays.
We bought a mixer there and need to exchange it for a different color. It was a wedding gift. Instead they lost our business and we are going to Macys to get what we need. They just didnt care or go the extra mile. We got our money back and heading to Macys. Hope you guys can take better care of your customers. I would have given you a 3 star but your Avalon store was nicely decorated.
Everything is back ordered! The date the tell you keeps getting delayed and delayed. Do not deal with Carol - she is not helpful and will just keep telling you to call back.
Love crate and barrel. Everything is fresh, clean, and greatest of quality. I like everything that Ive ever purchased from crate and barrel.
Lovely store and friendly staff. Parking is fine. I enjoy walking its good for you. Crate and Barrel will pack up your bags and if you pull your car around the back, they have staff ready to load the packages into your car. No need to carry around heavy bags while shopping or walking back to your car.
Its just ok ..... nice kitchen stuff ....
I had a fantastic experience here. I bought my first sectional and the sales person helped through the whole process. Considering my budget, they helped me size the couch to my living room size. Ill definitely come back for more!
I came by your store today to give you some business, only to find that at 5:15 pm your store closed. I called and found out that your store is only open between 11:00 and 5:00. Since most Georgians are back at work, how do you expect to make any sales when your opening hours are hours that people work. With the rent at Avalon, I would expect that you would want to make as many sales as possible. Poor decision on your opening hours, if you are only going to be open 6 hours, don’t you think you would make more sales if you were open between 3:00 and 9:00 when most working people would shop. Idiot decision
I go to this C&B often because my office is within walking distance. As a frequent visitor, I can tell you that the staff is consistently snooty and rude. I will gladly take my business to another store that actually values my business and treats me like a decent human being.
Very poor communication - took extreme amount of time to buy 2 gifts (like over an hour!), one not in stock. After call to pick up the one, over half an hour & they had to again get it from another store - wasnt there. Never want to shop there again.
My favorite home store! ❤️❤️❤️
Was the location in the strip center across from the mall getting a bit tired? Yes, but this was a poor choice in location. I live within walking distance of Avalon and its a good thing because you will not find parking here. There is also considerably less space devoted to everyday items in this location. I really miss the old store.
Great customer service here. Store well laid out and organized. Picked up an online order and service was super quick and hassle-free. Item packaged nicely ready to give as gift.
Customer service is Terrible. I’ve had problems on multiple occasions at this location anywhere from the customer service it self to returns etc……
Not spending my money in a place that still requires masks. No thanks.
Service is the top! I visited several times within last few months, everyone is warm and helpful. The store is smaller than the Lenox one, but the selection is still great. You could find most of stuffs in store.
Terrible store location! This should have been built as a free standing store with a parking lot. The location makes it near impossible to shop for several larger items at a time because you then are forced to walk to a parking deck. It seems it wasnt designed to be open to the public.
The products are very nice, but the customer service could use an overhaul.
I never got in the store. I went there at 2:00 on a Tuesday afternoon, Dec. 6th, and there is simply no parking anywhere. I tried the big lot and of course the very limited street parking is taken. Ridiculous. The old Alpharetta location I would just park in a huge lot in front of the store and walk and very short distance to get in. Yikes.
If you get a reward from crate and barrel, be aware that you have to spend it all in one transaction.
While im a fan of c&b, Im not a fan of the lack of parking at Avalon. Honestly, how was parking so under estimated and not planned? The lack of parking anf traffic will keep us from ever going back any time soon.
Good luck finding a parking place at this new location. My husband and I drove around for 20 minutes and finally found a space about 100 yards from the Whole Foods store. Then the security guard told us we couldnt park there unless we were shopping at Whole Foods. There was no place to park so we could shop at the Crate & Barrel, so we left and went home after driving 15 miles to get there. Wont be going back. The design of this shopping area is a joke, seriously, who is going to shop at Avalon during the holiday season? The Avalon developers do not know how to plan a shopping mall. The cheap rent for the retailers wont matter when no one comes to shop.
I came here to purchase a wedding gift from a registry. Staff was very helpful While shopping and offered to wrap my gift at the end of the transaction.
Expensive and still requires masks. No thanks.
Crate and Barrel is the most complete home store Ive ever been in--a little less furniture than Ikea, but its still worth the visit.
Nice place, good customer service a little too pricey than normal
Nice merchandise, variety for the home. Furniture and kitchen items.
I found stupid when people complain about parking. Walk for god’s sake!
Always a fun place to shop. Becca was very helpful.
Although it was pouring rain, Paul helped me fit a table into my sedan that would barely fit. That was beyond his call of duty and greatly raised my opinion of Crate and Barrel.
Good place for your family requirements.Very good staff support in making purchase as comfortable as possible.
The young lady that I talked to in the store was very friendly and helpful! Great service!
Great store, and Andrea is stellar! But sadly, parking sucks! Wear comfy shoes...
Great selection and good service...what more do you need!!!
Lovely merchandise... sales people not so lovely.
Very helpful and friendly staff! I could spend a lot of time in there!
Beautiful store, wonderful variety of many items. I’ll be back!
Excellent selection, very friendly staff
Could not get anyone to help me. Employees were talking between them selfs not paying attention to customer in line waiting to pay
Good experience facilitated by a courteous and professional team.
Every time Ive been here the customer service has been impeccable!
Always enjoy shopping this store.
Employees go above and beyond for customers.
Could not get anyone to help me and the lady was rude when she finally helped me.
Lovely store in a beautiful shopping center. Very helpful staff.
My wife loves this store...nuff said 😁
Excellent staff and service. Food is the best. Dont miss it!
Nice store, but I mostly looked around
Thank you Andrea for helping us out on our Davis purchase.
Great service- love the curbside pickup!
Very nice customer service.
Best place to buy kitchen tool
Staff was very helpful and friendly.
Love all of the kitchen gadgets hete!
Get service easy pick up for christmas
Great customer service 👏
Beautiful well laid out crate and barrel
Love the furniture!
Very nice store.
Rude staff and overpriced
Great Design Inventory !
Love their furniture!
Great furniture but $$$
Great place for shopping
Best customer service
Best Stuff for Home!
Very snooty employees
Always the best!
Nice selection
Lots of stuff.
Very professional staff
Beautiful
Lots of choices
Great service
Designs, store design, order, product with a great price yer.. but there were plenty of little yuksek..turkiye in the shop but I know it filmed from turkiyede with much of the container was tum stores ...
Neat store
Total reviews rating 4.1
90 Reviews for Crate & Barrel 2023:
Review №1
2022-05-19Love Crate & Barrel’s stuff for my own place, but I have also stopped in a couple of times recently to buy a shower gift and a housewarming gift and customer service has been exceptional. I think it is Cindy who has helped me both times and she always takes extra time to wrap my gifts perfectly. Today she knew I was buying a wine cooler that doubles as a vase & I told her I’m planing to put flowers in it for the party. She wrapped it up nicely but kept it open so it’s still easy to do the flowers. Customer service like hers is a rarity these days!
Review №2
2022-02-22The store is always clean and well organized but in my experience the service is not good.at.all. I walk in to buy, and leave empty handed every time because either I can’t get someone to acknowledge me or they don’t try to help find products that would fit my needs. I think they all just want to be showroom designers versus customer service / sales staff.
Review №3
2022-07-06I purchased a couch in January 2022. It is now July 2022 and the couch is STILL not here. Customer service gave me the run around and kept saying it was a global supply chain issue but then told me the couch is manufactured within the United States?? It doesnt make sense. I received a call today (July 6th) that the couch is ready, but cant be delivered until mid-August! The sales person at the store (Robert at Avalon) giggled on the phone when I told him how frustrated I was, and he said yea, thats an unfortunate situation. I asked to speak to a manager and a manager was never put on the phone. All around a horrible experience. If you cant walk out the store with it... dont order or buy it from Crate and Barrel.
Review №4
2022-03-16A medium-sized store compared to other Crate & Barrel locations I’ve visited, but stocked with a nice variety of furniture and knick knacks. Staff has always been friendly, especially when I’ve had returns or exchanges.
Review №5
2022-07-28Love this store. People are very nice and friendly. Always love going in here.
Review №6
2022-05-03Might want to encourage your employees here to acknowledge folks when they walk in. They looked right at me, didn’t say a word, then continued on with their conversation and never approached me while I was in the store.
Review №7
2022-04-20Faced open discrimination by a cashiers in front of numerous customers. When I expressed my frustration she leas smiling. Boo them!
Review №8
2018-09-10I like the store however the color and design options were little limited.
Review №9
2022-05-31Its a shame that Crate and Barrel cant just offer an event discount like everyone else. That is: one that doesnt require applying for one of their credit cards.
Review №10
2021-12-18I called in to order something that wasn’t in stock online & had the best customer service from Shonda. She helped find my item & was wonderfully kind. Hope she & all of this locations employees are being appropriately compensated for their outstanding work!