Discount Tire in Austell
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Austell, Cobb County, Georgia, US
Site: https://www.discounttire.com/sto...
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–5PM
- Sunday:Closed
Discount Tire in other cities:
I returned home from work, opened my garage & noticed that my wifes tire had a nail in it & was on the verge of being flat. My wife is a nurse by profession & had to be at work 1st thing in the morning. I reached out to Discount tire to see what time they were closing, & they said that they were already closed but if I could make it to the store as soon as possible they would help me out. I really appreciate the staff for going the extra mile & helping me out with getting my wifes tire patched. Im truly thankful for the great service, I wish I could give them more then 5 stars...
AMAZING customer service I haven’t been treated so kindly in a long time Trenton was amazing I called he got the tires here for me the very same afternoon and get this I actually didn’t have enough money to purchase all 4 tires like I committed to as I’m writing this I’m crying I felt so ashamed having him order the tires for me and then not having enough money to purchase all 4 tire I had enough for 3 so as soon as I walked up to him I only had enough for 3 he said don’t worry about it we will make it happen we’ll discount you have my business from now on and I’m going to send my friends everybody about this wonderful experience dealing with discount tire I can’t say enough good things about this place
I visited the East West Connector location, the last week of July, 2021! My tire kept leaking! They assured me that they looked at the tire and everything was okay! They told me that they ran the tire through machine and they could not detect anything was wrong with it! Fast forward to today August 6, 2021 my tire was still leaking! I took It somewhere else it was a nail in it!
They will help you out to the best of their ability. I recommend you already have some sort of wheel and tire knowledge. Make sure you have an idea of wheels bc they do not have a wide variety in stock. And the ones you may want alot of the times they dont carry in any of their stores or warehouse.
Noah got me checked out and then checked in within minutes of walking in the door . You can make an appointment or walk in . I’ve been coming here for years and I will get my tires hear as long as I live within a hundred miles or so from one ....
Your best bet is to make an appointment or you can just walk in. They are busy and if you do walk in, you might have to wait a couple of hours, but they are right on when they tell you how long it will take. They are a good company to deal with. Ive been there a few times and always had great customer service.
Went there yesterday, November 13, 2021 to get 2 tires for Jeep. They had a good deal and left Jeep there for mounting. They texted me a site to click on to find out when they were done. It was very accurate and only took about 1-1/2 hours till it was ready to pick up. They were very friendly and courteous. Will definitely go back there.
Absolutely stellar customer service! I came in to repair 1 flat but we found that I needed 1 tired replaced and another repaired. They recommended a good replacement. I was in and out in 30 minutes! Thank you all so much!
Great experience!! The only place for wheels and tires!! Abner and Andrew and the whole crew definitely rock !!
Two alignment weights (that I found) fell off within 10 feet of the service provided… extremely disappointed.
I had a nail in my tire and they fixed it right away only 30min. And I was on my way!! Employees very good 👍 and professional
The employees at this Discount Tire are so attentive to your needs. Everyone that works at this Discount Tire are very friendly and have amazing customer service skills. By a long shot this Discount Tire is the best for several reasons... Very clean, employees are very knowledgeable and go out of their way to make sure you are getting the best service possible, the are quick but make sure the job is done right!! This is my go to store for tires!!! Keep up the good work😊
They made a mistake a gave us a great deal on tires. I recommend this place see Will or Josh 2 great guys
Appointments were all booked up today, but I dropped my car off anyway to buy a new set of tires. By surprise they managed to get it done same day & fairly quickly! Service provided from Quentin was spectacular to say the least & Im a happy consumer...
Barry is amazing! I could have gone anywhere to get my tires. As a matter of fact I had just left another tire shop that basically tried to sell me a whole new car. It was so ridiculous I started calling other shops from the parking lot. I called Firestone and It was Barrys outstanding customer service and willingness to offer various options that fit my budget that sold me. He was honest and helpful and I appreciate his friendly and positive attitude.
Very friendly and thorough with information, glad we chose them and this specific location, also fairly quick.
Had a reservation due to a flat tire. In and out on time. Tire replaced at no charge. Great service.👍
One week after getting new tires here I ended up with a flat.I had an urgent business appointment, and was in a hurry. They put me in the front of the line, I was in and out in 15 minutes. They really provide good service. Thank you, Discount Tire and Thomas in particular for being the best at what you do!!
Great customer service. Took 2.5 hours to get all four new tires but I did not have an appointment. They upgraded my tires for free because the ones I wanted were out of stock. Very professional and would definitely go back.
Total reviews rating 4.5
199 Reviews for Discount Tire 2023:
Review №1
2022-05-01Honest, ethical company. I have been using this location for my tire needs for the last couple of years. The pricing is fair and transparent, and the employees very knowledgeable and friendly. I took my car there this past week and we encountered a problem (for the first time ever). The manager let us know everything going on, and made sure we were completely taken care of and satisfied with the final result. To me, this is the highest compliment I can give a business. Occasionally, things go wrong. It’s how a company responds that shows it’s true colors. Discount Tire is an honest company who stands by their customers. I highly recommend this location for all of your tire needs.
Review №2
2022-02-22I went in for a tire repair, but my tires were too worn to repair. Noah, checked me in but ran into an issue with my payment and had to ask for help from a manager. Josh, the store manager, stepped in and was able to get things worked out. Both Noah and Josh showed immaculate customer service with patience and professionalism. They even made sure to include a small discount for my military service. I was a little nervous about the care my custom rims would receive, but Phillip, Zay, and Saul handled my wheels with a good balance of speed and attention to detail. I am VERY satisfied with the service I received here and will be back in the future!
Review №3
2022-01-18I love Discount tire. I have been to a few locations and they are great every time. I just went to East-West connector location and it was even better. I talked to Andrew and he was so great to work with and I love my tires that he recommended. Andrew took time to go through every tire I was looking at. Even taking the tires to my truck for me to look at.
Review №4
2022-06-24We were traveling from AR and had a flat tire. It was 6:30 and they were closing. The amazing staff helped us and patched our tire so we could get back on the road. It’s hard to find good service and they were top notch. Amazing staff and service! Thank you so much for helping us.
Review №5
2022-04-05In and out in less than 30 mins for 2 new tires and they rotated f/b. Not bad on the pricing - it came out to less than what I saw online. The service folks are very nice and it seems to be a very good work atmosphere. Great job!
Review №6
2022-04-23Changed all my tires within an hour & did a great job. 10/10 customer service.
Review №7
2022-06-20I went to Discount Tire after spending $600 on wheels to get an alignment and ended up getting my car three days later. The shop broke several lugs and had to send it to another shop to be fixed. The service manager Josh advised me their claims department would take care of the time and inconvenience of this to only have them say “we can’t compensate you since you were able to get around with your other car”. This is how their claims people conduct business?
Review №8
2022-07-08The people here are too incompetent to do the job correctly and too dishonest to admit it.Caught them installing a previously patched tire on my car then lied about it despite being caught red handed, managed to screw the replacement up as well.
Review №9
2022-01-06My experience was good. The employees were very efficient and got me tires the same day as ordered. They were a little more expensive than a competitor, but gave me a price match to beat my other quote. The installation only took an hour.
Review №10
2021-11-29After arrival, enter with an awesome greeting and pleasant smile. The guys there were awesome! The young man addressed my issue and told me exactly how long if a wait I had and continued to check with me on how soon my truck would be completed. It was a wonderful feeling...the best I have had at any of the Discount Tire facilities outside this area! Professionalism throughout!!! THANKS GUYS!!!