Discount Tire in Lilburn
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Lilburn, Gwinnett County, Georgia, US
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Site: https://www.discounttire.com/sto...
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–5PM
- Sunday:Closed
Discount Tire in other cities:
UNFORTUNATELY I cannot give more than 5 stars or I would give 10 stars. They are that good! AMAZING SERVICE !!! All the staff there was very professional, hard working and treated each customer with the same respect and welcoming demeanor. It was a GREAT surprised to have such a great experience. I purchased 2 tires online then Kaleb called to confirm my appointment and purchase and was just as nice on the phone as in person. When I got to the store he welcomed me and walked around the vehicle and answered all my questions and calmed any concerns I had about the process. The best part I walked over to Walmart to pick up a few things while I waited and the texted shortly after saying it was ready.That was FAST! Lightning speed service and friendly on top of that WOW #mindblown. Thanks guys for the SUPER GREAT EXPERIENCE!! I hope Corporate gives all a big shoutout!! I drove from downtown Atlanta because this store had the tires I wanted. If another store closer had them in stock (knowing what I know now) I would not go there I would make the drive to this location again!!! Great service, great staff, clean, nice location. Do yourself a favor and GO to the 3994 Lawrenceville Hwy Lilburn location !!! You can thank me later. #VeryPleasedCustomer
Their dedication to customer service is great I got my rims and my tires here if you guys buy new tires make sure to get the warranty its well worth it Im on my third set of tires from them. They carry all the famous and well-known brand and some budget-friendly Brands as well EDIT: I will never ever buy my tires from anywhere else but here. I have never received the level of service and respect as I have from when I was dealing with Brandon who I believe is the sales manager. He exemplifies the phrase Above and Beyond he gave me options I didnt even know discount tires offered and was very fair. My Michelin tires ran out well before warranty within 2 years. I went there and he put me in some better brand new Michelins with extra road hazard warranty and lifetime free balance and rotation. The best part about it is when all was said and done. they paid me 7.13$ after they did all the work. keep in mind guys this was 2 YEARS LATER. They did all that and PAID ME. with this most recent deal I realized he was purchasing something from me... and that is a lifetime of business from me and everyone of my family and friends who Ive been able to relay my story too. no one has heard of this level of customer service and satisfaction from anywhere. Thank you Brandon and the team at Discount tires for buying a customer for life. Ill see you guys for my next set.
The entire staff is friendly and polite but Ryne is absolutely the BEST hands down! I initially spoke to him on the phone and he was more than eager to assist. Especially after the store on Scenic Hwy disappointed me! He listened, understood and delivered and had the most infectious personality. I will drive the extra miles to this store going forward. Thank you Ryne for taking care of me and being so accommodating!!
Usually i dont do reviewBrought my acura tl in for installation and balance, got out n my tire leaks again, on my way out got a nail or cut which is idkBring it back Samuel show it to meSo i said okay go head fix itI ask him how much i owe, he said im all goood to go. So i tip the guySamuel is a great sale representative very nice guy…. This is a good place to goThankyou once again.
The staff is helpful and I didn’t feel like they were upselling me. They just added to the bill what I ask them for. The waiting area is just a place with some chairs, magazines and free wifi. They have complementary cold waters too. Their service was a little bit slow but in our case was slower because they messed up what they were supposed to do to my car, but they explained the error, fixed it and apologized for the extended wait time.
I am a Discount Tire customer for life. Im sure all of their locations are excellent, but I am exceptionally fond of the lilburn location on Lawrencecille Hwy. Marcus and Danny ROCK! Exceptional customer service, every time. Many people arent aware but Tires Plus will attempt to repair your flat for free, as well as check and adjust your air, for free no matter where you bought your tires. Why you say? Because they are a Christian company who genuinely cares about peoples safety. They have fixed multiples flats for me, regardless of where I bought the tires and now, I only see them for anything related to my tires. In this particular instance, I hit a massive pothole that not only ripped a huge hole in my tire, but also damaged and bent the inside of the rim. As you can see, the end result is pretty awesome. Thank you Discount Tire for continuing to be an exceptional company that genuinely cares about people.
These guys have helped me out twice in the last 3 weeks after having a nail in my tire on two separate occasions. I really can’t thank them enough for their professionalism, amazing customer service and immediate response each time I have worked with them. And I cannot believe that they patch tires for free! Amazing! Thank you to all of the hard workers at Discount Tire- Lawrenceville Hwy in Lilburn,GA!
Very professional, they have great prices with great products, i purchased my wheels here, have done the rotation and balance every 5,000 miles and everytime the guys do an excellent job! If your looking for new shoes for your vehicle i highly recommend coming to this location.
Was greeted by an excellent associate, Sam, when I walked in. Was able to get my tires replaced in less than an hour. Sam had wonderful customer service and really showed customer care. He explained everything very thoroughly which I appreciated because I know nothing about cars. Thank you for making my experience here easy and quick. I will definitely come back here when needed and I will recommend others to come visit Sam!
Set an appointment for a tire inspection due to repeatedly low pressure on one tire. Had purchased tires with Discount tire and still under warranty. Store Manager, Thomas, was excellent and he explained the cause and solution for my low pressure tire. The tire was replaced for free and only cost for labor. The team here in Lilburn are swift and courteous. Thanks for keeping me safe on the road!
Been customers of Discount Tire for more than a decade. Hands down the best service and pricing. The team at this location are superb. As has always been the case for any branch we have used. Sam was my rep the last two times and I want to give a huge kudos to him. He is awesome!UPDATE 3 MONTHS LATER:When I had left Sam did inform me that I was in need of new front tires. Showing me the tread wear and stopping distance increase. I had planned to purchase in a few weeks. As life can sometimes tinker with your plans I ended up putting the purchase off again and again. Cut to about 1 month ago and I had to run to Florida for a family emergency and although I knew I needed to replace the front tires I just did not have the time. On the way there the rain was so bad I hydroplaned a time or two. One such instance was so severe that when I regained traction the Rouge snapped into position so violently the whole thing shook and there was a sound. A loud and ominous sound haha! A few hours down the road and I kept hearing this banging from the front of the vehicle. Once I made it to Florida I dropped off my Rouge at a dealership only to find that I had a broken axle, broken tie rod ends and other issues. The repair tech asked if I had gone off road by accident. I explained the hydroplaning and snapping into a forward position from an angle to which he said that must have been what caused all the damage. If I would have spent the $371 for the two new tires I could have saved myself $3,160.95 in repairs haha! But, you live and you learn. I went right back to Discount Tire once I got home and everything settled down family wise. Sam was again my customer rep. He took great care of me. The service tech, Robert, had me in and out in 45 minutes and they were SLAMMED. Which goes to show how good they are at their job. Busy means you provide a service people want. Speed shows you know what you are doing. Very glad to be a Discount Tire customer for life!
Great place!! Excellent Customer service!! I took my 2017 Chevy Camaro In today to have the tire checked on. Ralph the manager was extremely nice and helpful. He patched up my tire and didn’t even charge me for it. I am very happy I stopped in and came to Discount tire. Even tho I live downtown I definitely will be back to get other repairs done. Thank you so much Ralph!!
I had the unpleasant situation of having a leaky tire, which forced me to cancel my entire day and to replace my damaged tire. Thankfully, the great people at the Lilburn Discount Tire store took care of me and even had a replacement special order tire sent from another store to replace my damaged tire the same day. I cannot say enough good things about the way they do business there. The whatever it takes will-to-win attitude of their service people is the best in their industry, especially at this store! Congratulations to the management team! And congrats to Rome and Ridwahn (sp?), who assisted me and resolved my issue! Keep up the good work! See you soon!
Very positive crew! The manager Christopher is great! Was a walk in and had some pretty specific requests and he worked with me and understood even though they were super busy. I left without checking that things were completed to my specifications (my fault) so I called and he told me to come back same day literally minutes before they closed and had the guys finish what I asked for. They were all very professional and had outstanding customer service!
I had the honda ridgeline tire viberation issues, and tpms stay on due to i had the truck to some local tire shop, paid money for couples installation used tires, they end up mess up my driving pleasures with those cheap tires and out of calibration device installation, so I decided to take my truck back to discount tire store to get it done right, I paid 500$ for the valve replacement work and 2 Michelin defender tires, Mr Thomas , the store manager took care of the issues and give me back the joy of driving my truck again, i took it to the highway push it to 80mph without the viberation! Great job.I didnt go to the discount tire store for a while due to those last experience with older managers neglected treats.this time Thomas initially took care of the matter make me believe the right place to shop for tires again than those black and yellow monkey shops! Wasted my money.
Enjoyed doing business with Discount Tires.Bought new tires at 11am and by 2pm, the tire had picked a sharp object. The tire was replaced with a brand new one and with a swift and nice response from the first call to the last person who handed me my keys after the new tire was ordered and replaced.
They are awesome. I was a walk in. Told me how long it would fix a flat (I went in heavy rain hoping no one would show). 45 minutes since two other people were ahead of me. No additional charge. Done. Ill look at it tomorrow to see if its still there but I felt confident that its all fixed.
Set my appointment up online, got to the store was greeted by friendly staff. Left my vehicle for service and was contacted as soon as it was ready.Great job, completed everything that was requested to be serviced.Sam the manager is professional and courteous. Lilburn store has the best team to get the job done.
After shopping around Sam helped give me the best price on my Michelin set of tires! He let me take my time on making my final decision. He was very patient and understanding. The whole staff as a team were very friendly and helpful! I am definitely satisfied with my purchase!
I have a nail in my tire.. they want me to wait until Monday to patch it. Absolutely ridiculous they want me to ride around with a nail in my tire for two days.. will not ever come back. Worst ever customer service. Went to CNC auto they discovered I had two nails in my tire and they fixed it immediately. it was done in 15 minutes. to let a customer or potential customer ride around for several days with nails in their tire is outright irresponsible and negligent
They are very pleasant and helpful. I had a screw in my tire and they fixed it within an hour (no appt). Very professional. The place itself is very clean and organized. Overall I like changing my tires at Discount Tire. This is my 4th location throughout the years and all of them were similar. Thank you!
Its not often I receive 5 star service, unless of course Im in need of tires, wheels, or service related to tires and wheels. Ive never had anything but 5 star service from Discount tire; the recent experience associated with purchasing tires and wheels for my daughters Miata, was no different. Thank you Chris Teng and Discount Tire for another fantastic customer experience.
Service today was fast and efficient. The only area with room for improvement would be for service techs to neatly and efficiently replace items in the car; specifically wheel lock with original pouch and spare tire and parts. Once pulled off, the rattling in the back was annoying due to the negligence with items not put away properly after servicing our vehicle today. Thank you sincerely Jared for saving the mornings experiencing by replacing the middle part of the spare tire. Sam, as always, you Rock!
Great set of sales staff and technicians. I feel comfortable shopping here and having my car serviced. Ive purchased two sets of tires from this shop and pleased with the sales process and mostly the time waiting for install. Best to make an appointment and show up a little early for it.
I have been buying tires from discount tire for years! Since I moved Ive bought from this location for my last 2 sets.. Always the best price and love the free rotations.. But this post is about how the guys ritchie,sam,and manager Gabriel are handling the shop during this pandemic.. They are doing appointment only which reduces the number of folks in the store.. All 3 of them had mask and I really felt safe.. They got me in and out in about 30 minutes.. Keep up the great work guys and Ill see you all for my next rotation!
On Wednesday May 13, I have arrived at their store with a slashed tire. It was 6:29 PM.The store door was open, even though they closed at 6:00 PM Samuel greeted me and asked how he could help. I told him the story. He asked me to take a look. I was getting ready to leave my car in the parking lot and return the next morning when they were opened again, when Samuel said: You know what, I will put all of my guys on this and we can get you out of here in 15 minutes. 10 minutes later, I was leaving their location with a new set of tires. People like Samuel that go out of their way to provide great customer service are the unsung heroes. If you ever run across one of them, please make sure that you are showing your appreciation-sometimes it may be one of the very few positive things they heard all day. I hope someone at Discount Tire Corporate Office will read this review, because people like Samuel and his team are very rare to come around and they deserve all the recognition. Samuel, thank you for making my day!
Been doing business with them for years. Great service but recently I bought some brand new tires from elsewhere and I wanted to get them put on. They said $32.99 labor per tire. That is rediculious for a size 13 everywhere else is like $19.99 regardless of where you bought them . I guess Ill take my tire to ntb or Firestone somewhere they only charge $19.99 a tire regardless where I bought them. Last time I asked for a quote for a set of 15 inch tires. They said the tire was $49 a piece then out the door it would be like $380. Im like where did the other $180 come from? Thats a whole second set of tires. Now I see how they make their money
We pulled in right after opening and was 3rd in line for 1 tire...besides the fact that we asked for a specific tire which he tried pushing for something different 🤬finally after waiting over 2 hrs and a handful of customers who came in after us got served, we finally got a tire. Its definitely not a 1st come 1st serve!!!So if you have all day to spend, this is the place for you otherwise I would strongly suggest being picked up and going back later to get your vehicle!
I have taken two vehicles here so far and have always had great service, reasonable prices and quick turn around. The first time I took a car in they didnt have the tires on prem but offered to go on their lunch hour and pick them up from another location. You cant beat Service like that and theyve been that responsive every time Ive taken a car since.
Where do I begin last night was horrible got a flat tire hitting a curb completely my fault but it happened around 3:30 tow truck took forever and got stranded till 5:50. Let me just say Sam and his team here are the absolute best. I arrived about 6:08 and was so scared they wouldn’t take me and without hesitation they put on a new tire in 15 min and I was on my way and I had warranty with discount for a tire so it cost me nothing for the tire. Absolute best experience Ford a day I thought was going towards the worst. Highly recommend this location. Sam and his team all need raises life savers!!!
We blew a tire and rim traveling through on our way to Florida. Zach and the guys from this Discount Tire were the only place in the area that had what we needed and made an early appointment so we could get it done and back on the road. They were super friendly and helpful. Other places were going to charge us more and make us wait days.
We took our camper van in to have the tires checked and inflated on 5/9. We had an appointment for 3:30. These tires were purchased from this location. We waited over an hour for the job to be done and were told that there was no problem with the tires and they had been properly inflated. The receipt also stated that the tires had been correctly inflated to 55 front and 80 rear. We were in a hurry so we didnt check the tires before we left. When we arrived home it was obvious that the rear tires were not inflated properly, all four tires were inflated to only 55 psi. This is a very heavy camper van and anyone who actually looked at the tires could have easily told that the inflation was very wrong. The rear tires were after all less than 70% of the required inflation and these people do nothing but tires. How could they not notice this mistake? We will not be using this company again for purchases or repairs - buyer beware. While we were waiting for this poor service, I heard the representative say sorry to many of the other customers who came in. Stay away.
I ALWAYS go to Discount Tire whenever I have tire issues or need new tires! They have affordable tire prices and the service at this location was amazing! Sam made the experience great and was personable and I was in and out within and hour and a half. Great customer service !
This location has an incredible manager. It shows in the employees attitude. They are all so kind, helpful and positive. I bought all 4 tires with them a year ago. I had a nail in one of them recently, and they didnt skip a beat with getting it in and patching it up. They also reminded me I have the warranty and that they would be happy to rotate the wheels, while I was there. I just sipped on free coffee while they fixed it fast. I highly recommend them.
Took my car here to get my tires changed out. Thought they were super professional until my car started shaking while driving on the highway. Take my car to the closest mechanic shop only to find out my tires weren’t even balanced. If you’re not familiar with tire balancing just know it’s extremely dangerous to be driving around with unbalanced tires. Either way I definitely lost all my respect and will not be returning. I recommend you do the same.
I came here with my own tpms sensor for replacement. They put it on quickly and sent me on my way. 2 miles later, the tire was flat and I was pulling over to give them a call. Manager Marcus filled a spare tire and drove out to find me. He put the spare on, took my tire and we drove back to find out what happened.The valve on the sensor I brought was loose. None if their valves fit the sensor, so Marcus replaced the sensor with a new one. Because they did not catch the problem before I left, they did not charge me for the sensor.The tire was brand new, but I drove on it flat long enough to cause damage inside so Marcus also replaced it with a new tire, again at no charge to me, because if they noticed the valve was loose before I left i would not have gotten a flat in the first place.The honesty, integrity and amazing service i got here is unlike anything i have seen before. Thank you for everything. You have my business for life!
Fabulous, friendly service. Everyone is super nice and helpful and they always have great deals. When youre a little unsure, they help you make a decision without pressuring you into things you dont need and cant afford. The best customer service youll find! As a woman, Ive been to many places over the years where they assume I dont have a clue and begin the high pressure salesman thing, you wont get that here and I really appreciate it.
I bought my last set of tires here and today I came in to have them rotated. Plus, I bumped into a curve yesterday and bent the wheel, so I called and got a price on a new wheel to be swapped out as well. But when I get here Gabriel (the guy working with me at Discount), did a test on that wheel and said the wheel is just barely bent and that I didnt actually need it replaced. Wow! Honest car people!He could have sold me a $75 wheel.Since the balance was free Im not out any money!! Thanks Gabriel.
I’ve never had a problem with discount tire before but, when the person behind the counter tried to argue about the tires I bought for my car ( I’m a car nerd and enthusiast who knows very well what will work best on my modified car), without even looking into them, I had to keep myself from ripping him to shreds by just saying bye and walking out telling him he’s wrong. I’m not one to write reviews but that was just plain ignorant and I can’t stand people like that! This location and discount tire just lost my business.
My fiancee got a set of tires from there. She purchased the rims from Amazon online and they found the right size and mounted them. Car came out looking pretty sweet the the rim upgrade but service was fast and it also has a warranty on it. I would come back in the future if needed.
Great Service! Ask for Samuel Castrejon, they even oiled my door hinges without me asking, always super nice and friendly guys. I will always return to this location when I can. Glad a reputable business is available to us. I got credit on my old set of tires that I bought there as well as a visa card rebate. Great experience!
The absolute best. I took my car to Firestone and they tried to scam me out of 3,000 dollars. My tire sensor kept going off and they told me I had a nail in a place that couldn’t be patched and a mess of other issues. I took my car to Discount Tire and purchased two new tires which cost the same price that firestone was trying to charge me for one. Later to find out that there was no nail and that my sensor was place incorrectly and that’s why the light was going off. Even though I had already purchased the tires and would have never known, they gave me my money back and replaced the sensor. Their honesty and customer service is the best I’ve ever had. Thank you so much for everything!!!!
Good place to go for tires and they have the best warranty. If they offer you the warranty PLEASE, TAKE IT. Pay the extra money and save yourself the headache and frustration if something happens. The warranty exchange is simple and easy! You can elect to extend the warranty AFTER you use it, for an nominal fee. This is the best place to get tired and wheels. Oh and make an appointment too. Its much faster.
Locked the door one minute before closing on me. All I needed was some air in the tire. I would have made an appointment to come back the next day and have it patched. Back to my regular spot I guess. 😩 I love my location in Doraville. They literally have a drive through to assess and fill your tire without having to slow down the rest of the business/appointments.
I always receive excellent service from the moment I step in to the last step out. I have been a customer at this exact location for many years. They are trustworthy. Very hardworking staff. Richie is outstanding, he was pleasant to work with during today’s visit. Thank you!
I live out in Mableton now but I still visit this location because their customer service is beyond compare. Every visit they are fast, efficient, and overall friendly. This recent visit I was helped by Sam. As expected I got great service! Also witnessed a not so pleasant customer still receive excellent service despite his attitude. Highly recommend this location.
“Just ok service” is the best way to describe this location. I purchased a set of four new tires, afterwards I was told that I have to drive my car for the tire pressure system to reset which was not the case. I was also told that two of my wheels were extremely warped and I had to purchase new wheels. After taking my car on the interstate I noticed that all four tires were intermittently vibrating at different speeds. I made it back to have them check the tire pressure sensors and was told that two of them have a bad battery, and the other two have a weak battery. I am not sure if the sensors were damaged or if the battery just went bad and two of the wheels and I am unable to prove they were damaged. I would not recommend anyone go to this location for tires there are far better discount tire locations that provide top quality service. I have since taken my car to another Discount Tire location and now my car drives perfect and I have no vibration from any of the tires, yet my tire pressure light remains on.
I bought new Tire from this place Discount tire, they give you free rotation and balancing tire for life of the tire with it. When I actually went to rotate and balance my tire after 5 to 7 thousand miles they asked me to change my tire that I just bought 3 months ago to a new pair of tire in order to get tire balanced and rotate for free.They said they won’t do balance or rotating it if I don’t buy new pair of tires since my tread was little wore out ( in 5000 miles ! Really !) . Avoid this crooks and better go to Walmart tire. You can get a good quality branded tire at better price and have them rotated and balanced with no questions.
I have recommended this place to so many people they should put me on payroll. I always get their insurance and it is the best deal in town for real. I’ll never go anywhere else. I can’t even count the number of times I’ve had tires replaced for nine dollars. Nine dollars! There’s nothing else like it in Atlanta
I stopped by to replace a tire on my truck and was blown away at the service and quality I received from Brandon and Greyson. Greyson took care of my concerns help me quickly through the process and got the job done seamlessly but Brandon by far made the sale. He made sure that my tire was ordered and promptly installed, when it arrived he went far and above my expectations with every bit of the process. Brandon made sure my time and money was respected and by far provided the best experience possible. Thanks guys you earned a lifelong customer!!!
Have been to this discount tire multiple times bought tires/rims for multiple cars. they give good service when it comes to selling the tires but other service they lack quality. they have a sign saying free 2 min air check but I waited 15 min for my air check and still had no response from workers. they all said Ill be with you in just a second after waiting so long I just left without even getting the air checked. whats the point of having the sign if you guys cant acknowledge it.
I love that this facility has a free tire check for your TPMS light Beyond! Not only do they check it they also fill the air in the tire to the level that its recommended! The service was phenomenal today! And it was Monday, which made me think that I may be delayed however I was in and out in 10 minutes with air in my tire and the TPMS light has gone off! Way to go guys! Outstandingservice today!
I have used Discount Tire for many years now and I have never had a bad experience. When my tire was slowly shredding I brought it up to their shop and it was replaced with a nice discount, since I bought the tires from them with the warranty.They are very fast and very friendly and I would recommend this location to anyone in need of good service and tires!!!
Terrible customer service. 2nd time coming to get air in tires & being ignored or talked to in an irritated tone. Finally, after 10 minutes, a rep came to check the vehicle 2 cars in front of me. Long line and they take their time. Go to the Duluth location. They are awesome & super fast.
I visted Discount Tire on June 13,2019 in order to get my two front tires replaced. Before visiting this establishment my car was running perfectly fine I had no issues with it, but after leaving with my 2 new tires I started to hear a clicking noise that wasnt present at all before the tires . I took it back to the store & made them aware but was told that it was a coincidence & that it was probably my rotors or brakes. That however isnt the case my cv joints had been broken. Its not a coincidence that it got broken right after i got these tires. I drove less than 5 minutes from the shop & my car was not running in the condition that it was in before it was touched. I am very displeased with how this visit ended & I will not be returning for my rear tires. I will be contacting coporate in order to make them aware of your practices & I will be leaving a negative review
Needed a new wheel & tire after hitting a curb. Terry and his team did an excellent job to find the cheapest prices for me. The wheel for my car was not in the Gwinnett area, but Terry ordered it on Saturday and it came in on Wednesday. Took 45 min for them to install the wheel/tire. They took the time to put my spare tire nicely in my trunk & sprayed Black spit shine tire paint spray on all 4 of my tires for free. Highly recommend and will come back for my future plugs & air pressure checks.
Overview: The very best!Story: I was a medical student who traveled into a foreign town so when I was looking for a place to get new tires I found Discount Tire. From the very beginning to now, they have been next to the best in customer service ( Very much like a Chik Fil A atmosphere). They have not only taken care of my tires, free rotations and balances, but also have provided quick and easy tire fill ups and great referrals to reliable oil changes in town. It was a God send to have found such a place and I would recommend this business to anyone.
The crew here are always so polite and patient. They always go above and beyond what is expected of them. They are truly the best out there. I have been going to this location for over 4 years. I highly recommend this location and dont go anywhere else anymore. Today they helped us in a bind even though they were about to close. True blessing to our family. Thank you Discount Tire in Lilburn!!!
Edit: The manager called me back and apologized profusely for the mess. He was very apologetic and remedied the problem.I have been a customer for a very long time and have spent thousands here. Recently, I brought my new car in to get a tire patched because of a nail. In the process, they somehow managed to lose the pouch the wheel lock was in and admitted they may have just put it in someone elses car. I was mad, but let it go. Two days later, I get back in the car and the tire sensor went off indicating that the tire pressure was still low. Checked all the tires and see that they never put the valve cap back on the fixed tire. I understand the work they did was free, but if theyre this irresponsible with the small stuff, I dont think I can trust them with the big stuff. As of today, they have lost a loyal customer.
Sam Castrejon in Lilburn is amazing. His service from the initial call to the store is amazing. I have been a customer of Discount Tires for years and I was actually shopping around. Sam turned all that around with his warm professional demeanor, personal service, and desire to keep the customer first. Please check them out. You will not be disappointed. Exemplary service!!
Thanks for the help. I really appreciate the customer service and going above and beyond! Had an issue with new tires swerving on the highway installed at another location, manager kevin did an excellent of rectifying the situation, way above what i anticipated to make things right.Discount tire will be where i buy all my tires in the future.
Not sure how, but Ive always ended up smiling at this location. Ive dealt with several different employees from the counter to the air check and its always felt comfortable dealing with them. Ive sent others and they too spoke well of the service. This one is a win in my book.
I was here at Discount Tire for my Tire rotation which was included as free service when I bought the tires here. When I went there for tire rotations on Saturday, I was told that because I do not have an appointment, wait time will be about 2.5 hours or longer.I took an appointment for Wednesday at 11:30 AM so that I do not have to wait that long. When I arrived on Wednesday, i was late by 10 mins due to the weather and traffic. Once I was there, he checked in the system what appointment I have. He saw that I have tire rotation which is free of charge. He said that I have to wait longer because they have to take care of people with 12:00 appointment which were after mine AS WELL AS walk-ins.When I asked why, he said because I was late by 10 Mins!! So, it took the guy who came 20 mins early to his appointment but did mine after because I was just 10 mins late!!Not sure what kind of logic it is and what kind of customer service it is. It is all due to having tire rotation done free of charge to me.
Called this discount tires one day to see if they had the tires I needed they did not they had to order them. I told them over the phone exactly what I wanted to do with the 2 tires they order for me over the phone, when I got there it was a different story. I wanted the 2 new tires put on the front and the 2 old front tires put on the back, they told me it was there policy to put the new tires on the back and would not do what I wanted. Then the manager told me that was every tire companies policy nation wide, well I drove next door to Kauffman Tires and they had never heard that policy before. Plus I called around to a bunch of other tire companies an no one had heard of Discount Tires made up policies. I had to put the tires in the trunk went to Goodyear and they did what I wanted. Thank you Discount Tires for making me spend more money then needed because you all suck.
This place is no longer customer service friendly. Been a customer for over thirty years and today Im firing them. Every time I show up to try and get a warranty tire repair they tell me the tread is too low and needs replacing. Then I shop their prices and they are higher on my tires than somewhere else. They say they will match pricing but whats the point! Why should I have to do their job! Im not in the tire business. Do yourself a favor and shop around and dont get hooked into this scam of a tire company!
Very pleased with my experience here. Originally had my tires installed at the Chamblee location (also highly recommended) in November. I had a tire punctured on the highway last Thursday and had the car dropped off at the Lilburn location overnight. Called the next morning and they filed the claim for a new tire under Continentals 12 month hazard warranty. They also swapped the Continental all-season set for my summer tires within an hour, and I am receiving a new replacement tire for my Continental set soon. Only paid for installation and nothing more. Very happy with Discount Tire!
I went for a tired rotation and balance on Monday 10/15/18. I reached at 5.20 pm.l was attended at 5.45 pm. The employee told me it will take 2 hours, wanted to send me away. I said I will wait. When the vehicle was pulled in,the employee started to rotate my tires without balancing it.I went and spoke to him, he said I dont need balancing. I told him that is why I am here. He then took the tires put it on the balance machine and took it out. He pulled my car in at 6.15 and l am out at6.30pm
Started good. After getting a good deal on a set from Richie. Made an appointment to return for the install. Was quoted a 45 min wait. After sitting for 70 mins, noticed that the car had not even been touched to start the work. Still waiting. All along, can view staff members playing, hanging out under their redTent thats at the front door. Will not be retuning to this slow location. My 45 min appointment has become me a 2 hour wait. Then to top it off, this is a no Wifi zone..smfh
My girlfriend spent 500 dollars with them and they gouged out her 170 dollar a piece mrs rims around the lug nut and than instead of trying to fix the problem or refund some of the money so we could get it fixed Chris inglett told me that we were lying it could not have been his guys after demonstrating how easy it was to damage that metal with an already damaged rim that was at the front of the shop supposedly made of the same metal after all this hassle again instead of fixing the problem he told me he would let us by 4 new rims and give us one of them free so moral of the story here is if you have wheels/rims that didnt come stock on the car dont go here because they will mess them up and than try to get you to by there product instead. Though if you do buy specialty rims actually from them fair warning check them before you leave because when you go back there gonna tell you its normal wear and tear. Oh and they damaged all the rims with scratches and things but I wasnt worried about that I was only worried about the one they gouged because its the only one I cant fix I mean how do you put back metal to something that small I dont think you can unless your a professional welder.
I bought a set of tires, 4 low profile Nittos for my Eclipse, the reason I did it with discount tire (lilburn) is because the staff.They help me one time with my tire rotation and never charge me, I got a flat tire and they did again WOW.The assistant manager call me by name the second time i went there.Highly recommended.Thank you !
Chris and his team do a great job of meeting and exceeding expectations. I was upset after having some issues with my tires and he personally called me in order to try and resolve the situation. I live in Sandy Springs, about 40 minutes away but I will drive to Lilburn from now on because I know I will get quality service.Keep up the good work Discount Tire of Lilburn.
Even with an appointment scheduled and arriving 15 minutes early, I was not seen until 30 minutes past my secluded time, and the car was not taken back for another 30 minutes plus. Be prepared to wait even when you have an appointment. Make secluded an appointment otherwise you could be there for hours just waiting.
I had a lawnmower tire fixed on Friday and they were to call me when done but didnt get any call then on Saturday l stood in line for 20-25 minutes and had to leave because I was in so much pain and I went back on Monday and got the tire then and they didnt charge because it was so inconvenience and I thought that was very nice of them Thanks guys.
Sales clerk recommended I apply for credit card because it would be interest-free for 6 months it would be instant I could use it for the entire purchase today I get $50 rebate and 15% discount very little of that was true cant use card for 7 to 10 days no 15% off just the $50 very disappointed in the deception.
Total reviews rating 4.5
199 Reviews for Discount Tire 2023:
Review №1
2022-01-24New 2022 Ford maverick truck. I have worked with the guys here at this particular discount tire for a few years now and they’ve always been solid. This truck is a new model and I am so glad I stopped by and talked to Sam who called the wheel manufactures and Ford to make sure that the bolt patterns would match up correctly. The truck looks great and I am super happy with the team at this location on Lawrenceville highway. Thanks guys appreciate everything you do! Thanks Sam!
Review №2
2022-02-08I bought all my tires in this store the staff very friendly and honest they don’t try to make extra expenses and very honest so highly recommend
Review №3
2022-03-30Excellent service always from this location. Recently, I had a flat tire and they didnt have a replacement in stock so I left the tire with them and came back to get it later in the day. When I arrived for the install, one of the managers installed it in less than 10 minutes and put away the spare in our minivan. A few weeks ago, we pulled up for a tire pressure check and the nice helpful person who came out checked our tread depth after he put in air. It was a very quick way to verify that we needed new tires. I went home and was able to book an appointment later in the day with an online discount.
Review №4
2022-06-24Love this store and location. Thank you Sam and Robert for being understanding and supportive of my needs. They did an amazing job fixing my Flat with no charge, when my own dealership was going to charge me a fee. I appreciate your honesty and Sam your Customer Service Skill is amazing. Keep up the good work guys. :)
Review №5
2022-06-15These guys are great. Polite, punctual and generally have the car owners best interest in mind. I came in with two slow leaks. They fixed one immediately for free and told me what the other one would cost and how long it would take to get the parts. I’m back here now getting the other completed and they couldn’t be nicer especially Kaleb
Review №6
2022-03-30Reasonably priced tire shop, with excellent customer service. Spoke with the manager, when I came back with an issue. He assured me they’ll take a look at no charge and eventually even performed a brake job. Highly recommended. Great Job!
Review №7
2022-05-03Excellent service; walked in for a new tire and was greeted quickly, given an estimate and a time frame that was accurate, never felt pressured to buy more than I came for or pay more than I was comfortable with! And within walking distance from shopping to spend time while you wait! Will definitely be back.
Review №8
2022-07-07I came in there because my Mercedes service wait time was 3 weeks out and my right back tire was causing issues. I decided to try discount tires. When I came in I was greeted by Sam. Even though Sam was assisting another customer he made sure I was noticed and greeted me with a smile and that he would be with me shortly. I knew it was busy because there was at least 30 cars in the bay and parking lot put together. He told me it would be at least 1hour and 30min for someone to look at my tires to find what’s causing the tire flat. I waited but it only took 30 MIN!!! 30MINUTES!!!!!!! They found a nail and fixed it and I was out of there in less than 35mins!! I was so happy with Sams service and also the tech who was working on my car! 6 stars if I could but I am def going back for my tires instead of going to Mercedes. Sam is awesome!
Review №9
2022-03-24Kaleb and Sam are both phenomenal employees. I had two back to back incidents where I needed tires replaced and both times they were always super helpful. These guys are accommodating and I would recommend them always!!
Review №10
2022-07-08I had a GREAT experience today at this location. They honored my appointment today , without any issuesSet of 4 new tires were purchased and installed within 30 minutes.