Dunkin in Albany
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Albany, Dougherty County, Georgia, US
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Site: https://locations.dunkindonuts.c...
- Monday:5AM–10PM
- Tuesday:5AM–10PM
- Wednesday:5AM–10PM
- Thursday:5AM–10PM
- Friday:5AM–6:30PM
- Saturday:5AM–10PM
- Sunday:5AM–10PM
Dunkin in other cities:
Some employee walked in around 9 skipped all the customers and asked for change. She left and came back in then when a customer asked if she could get her receipt (because the original cashier didnt give it to her) she said hold on let me clock in. I need all my money. I ordered the 2 for 4 sausage busicuit. She said Im not sure if they still offer it. I pointed to the sign and said the sign says its available. Her reply was yea but that doesnt matter sometimes they forget to change the signs. Will not be back!
Asked if they could add sprinkles to a chocolate donut , cashier told me no. I asked if I could just get some extra sprinkles for my 3yr old that wasn’t on a donut and the manager screamed over the associate on the intercom Nooooo. I pull up to the drive through and there are 4 employees and the manager standing at the window and the white man with glasses is laughing loudly and looking right at me. The cashier hands me my bag and I mention that I saw their employee laughing. I got home and open my bag and they gave me a plain frosted pink donut without sprinkles out of spite, after all I asked for was sprinkles. No wonder they were laughing. Also none of the employees were wearing masks....
I just tried to be on sausage bacon egg and cheese English muffin. It was phenomenal. The counter person was friendly and efficient. Overall, it was a very positive experience. As a bonus, there was a small round table, coffee table height, and two comfy chairs in one corner so I was able to sit there and enjoy my breakfast. I had not realized that building was there because it looks like a bank, although Ive been next door to it several times. I certainly will be going again.
Fresh delicious donuts! Always a nice variety of donuts too! They are always swapping up their donuts so you can always try something new. And they have the most delicious soft white coconut donuts ever!!! Soooo good! A d such nice helpful and courteous employees! You guys are awesome!
Clean. The service was fast. HOWEVER, someone really needs to take time to train the employees. Two young girls were there, which were less than friendly. I begin my order, and the young lady just looked and pointed to the other cashier then walked away from the regestir. I know this may not be a dream job, but it shouldnt be a problem to be mannerable and polite. Ive seen to much poor customer service lately.
They always make my cappuccino to perfection. The donuts can be a little less hard though. Nice friendly service and wifi. Gotta love free wifi. This place used to be a bank but they have fixed it up pretty nicely with the outside seating and drive thru. Now only if they offered cheaper meals and not make it to where you have to order everything separately. Sure its not their fault. Just following orders.
The worse Dunkin Donut that Ive ever eaten at. We ordered a chicken croissant and sausage, egg and cheese croissant and the croissants were flat and the meat had no taste to them. The chicken tasted like it wasnt cooked. We ended up putting it in the trash. We should have walked out because the cashier, he had the nastiest attitude. Never again!
I always have a great experience. Theres this one who has an attitude maybe because she doesnt like her job or doesnt understand the ins and outs of CUSTOMER SERVICE, but there always that one that has to try to ruin the bunch with their bad attitudes no matter where you go 🤷🏾♀️ so I dont let that one dictate my experience
Picture this: a cold, rainy day, and a mother and daughter returning from an early-morning road trip, in need of a decaf vanilla coffee to bring warmth to us again and keep us energized to face the day ahead. We placed the mobile order, eagerly looking forward to the wonderful warm sweetness of hope and mild caffeine. My mom went inside to pick up the mobile order, and the aroma filled the car with sweetness and light. It smelled of vanilla heaven. However... the taste! Utter agony! Horrific, awful, terrible-- it was undrinkable. Even after adding multiple Splendas, the bitterness (like the tears of a scorned lover) reigned supreme. My moms theory is that the coffee had been sitting out since early morning (or possible a day or two prior). My theory is that the coffee grounds had been heated using the terrible fires of Hell, which is why the coffee tasted like three day old death. We were very disappointed, and we had already left the parking lot and could not return by the time we discovered the awful lies of that amazing smell hiding the terrible taste.Seriously, dont order decaf from this Dunkin. They once admitted that they only make their iced decaf coffee once a day (in the morning), so if youre craving iced coffee in the afternoon, youd better stick with caffeine or Starbucks.
Great Coffee ☕VERY VERY RUDE STAFF... The evening staff use profanity🤬they horseplay they are disrespectful you will wait at the counter for several moments before anyone acknowledges you. I even heard one of the three disrespectful young girl say and I quote I didnt even know nobody ass was over there smh 🤦🏽♀️ where do they allow this. They really make the management team look bad when theyre not present.
I love Dunkin Doughnuts! They coffees, teasing and overall beverages are Great! My son had the Chai Tea Frappe and I taste it! #Bomb I had a medium latte with winter white chocolate flavor! #SuperGood! Everything is just good! I hate that our location doesnt offer their smoothies anymore, because they were absolutely delicious! Food good, shoot its just good!
Total reviews rating 4.3
199 Reviews for Dunkin 2023:
Review №1
2022-06-01Well never thought I would ever have to write a negative review for Dunkin, but here we are!! My son and I got the same Iced French Vanilla coffee but instead received watered down terrible iced coffee and says original coffee NOT French Vanilla! Its terrible, my son ended up pouring a full cup out and throwing it away because the taste is awful!! You managed to make the worst coffee ever today, negative stars was what your service was aiming for so its too bad that I can only give 1 star!
Review №2
2022-03-12Tried to place an order in the store to use an in-store only Dunkin Reward. Cashier said she could not take the order at the counter since she didn’t have cash in the register (we were going to pay by card) even though the lobby was open and accepting take-out orders. Cashier did not offer to place the order at the drive thru register that was active.
Review №3
2022-02-21I only received 1/2 my order without realizing it, but was made aware before leaving driveway. Asked if employee could run it out to me, and was told NO. In fact, the server was very rude about it. Im sorry, but the error was on her part, and then to have attitude....not pleased. Customer service is EVERYTHING people!!!
Review №4
2022-04-13After a very long wait, staff at the window approached me to advise that a woman reported that I skipped in the drive thru line. Not that I owed an explanation but the woman was IN THE STREET, not in line and I waited behind her for a while before getting in line. I thought she was parked at the daycare as she had no blinker on. The car directly behind her assumed the same as they went around her too. A word of advice to staff: You arent the coffee police. Tune was wasted asking me about skipping that should have been used to move the drive thru line along🙄
Review №5
2021-04-29Their coffee is great but this is why I dont eat the food. Everytime I asked for a bagel with LITE cream cheese, I get this messy bs instead. I almost threw up. This morning I specifically asked for a PLAIN bagel, NO cream cheese & this is what I get. I think the people that work there needs to take a comprehensive test.
Review №6
2022-06-07They really made my day yesterday! Coffee was Amazing!
Review №7
2022-06-15Great customer service. Chicken sandwich was good.
Review №8
2021-09-06I placed a pick up order on the app, they had the front doors locked so you had to use the drive through anyway. I waited in the drive through for over 40 minutes, just to be told they didn’t have French vanilla, that’s okay, I’m flexible. Finally get to the window and they give me the wrong order. Not waiting in line again. This trips a total loss.
Review №9
2021-12-04Everytime my husband goes to get a coffee it is not what he ordered. He went this morning ordered a white chocolate mocha iced latte extra ice gets a cocoa mocha with little ice.
Review №10
2022-02-18Second time in a row getting bad coffee and not what I ordered. One more time and Im done with this place!