Kerbside pickup
Yes
Dunkin in Hinesville
Categories
Location on the map
Hinesville, Liberty County, Georgia, US
Service options
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Great tea selection
Yes
Popular for
Breakfast
Yes
Solo dining
Yes
Good for working on laptop
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Comfort food
Yes
Happy-hour drinks
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Wi-Fi
Yes
Atmosphere
Casual
Yes
Cosy
Yes
Crowd
Family friendly
Yes
Groups
Yes
Tourists
Yes
University students
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 912-332-7626
Site: https://locations.dunkindonuts.c...
Site: https://locations.dunkindonuts.c...
Opening hours
- Monday:5AM–10PM
- Tuesday:5AM–10PM
- Wednesday:5AM–10PM
- Thursday:5AM–10PM
- Friday:5AM–10PM
- Saturday:5AM–10PM
- Sunday:5AM–10PM
Dunkin in other cities:
Comments (199)
We really enjoyed ourselves and we were able to practice social distancing.
For the second Sunday in a row, I ordered Mint tea and was originally given Green tea. I asked for seven sugars and got none. The second time, they even broke the bags, leaving tea grounds in my tea. I would at least avoid going to this store on the weekends.
On the edge of falling apart, they have yard furniture that’s dirt in the lobby, ceiling tiles dirty, wall paper falloff and dirty. It’s really the small things. It’s not to bad right now but give it time.
The tomato pesto grilled cheese was so delicious!!!
Update: I tried them again this morning. My coffee was made perfectly and the drive thru line went pretty fast to.Usually I love Dunkin. Yes there is always a wait but Im not even mad about that because they are always really busy. I Usually go to Dunkin in Jesup because its closer but I was in Hinesville for an appointment today. The store is filthy. I leaned against a cabinet while I was waiting and I literally stuck to it and my shoes stuck to the floor every step I took. I have my dunkin coffee perfected and I always order the same thing no matter which store I am at. This dunkin did not have it made right. I didnt complain or send it back so thats on me. But the main reason I will never be back to this store is that the employees are extremely rude. There was one in particular that was making sandwichs, she was so rude to every customer she delivered a bag to. The one that really got me was an elderly man that was just trying to figure out if the bag was his order or not. I understand that they are busy and probably under staffed like every other business but theres no sense in going out of your way to be mean and rude to others.
I just had the most horrible experience this morning. Ive had a few bad experiences there, but today takes the cake. I placed a mobile order at 10:35. I turned on doordash and got an order. At 10:45 I could tell it was going to be awhile so I left and picked up my order and delivered it to the customer and returned to find that my mobile order still wasnt ready. There were MANY unhappy customers in there at the time. I asked for my order and at this time it had been 30 min. A couple min later, they handed me a coffee. But no donuts. So i went to the 2 girls at the register who were basically just standing there and I asked for my donuts. One of them yelled at me that they lost the stickers and what did I have. She was very hateful and causing a scene. So I yelled back that it wasnt my fault she lost the stickers and if I could cancel the mobile order, i would have 20 min ago. As i was leaving, she was still bickering with me and she screamed I hope you have a wonderful day and I did the same and the manager yelled at me not to be yelling at her employees. I said she yelled at me first and she said she didnt care. This is in a packed restaurant and she threatened to come over and thats when i said hold up and got my phone out and started recording and they shut up. This is ridiculous. Im a paying customer and these are paid employees who think they can treat us any way they like. Even threaten customers. But I bet that those same employees will be there tomorrow. I will not be ordering from them ever again.
We waited ten minutes for them to get out order together at the window , then when I got my iced matcha it tasted like straight milk … I mentioned it to the guy at the front and told him it tastes like milk … we pulled around to the front and I walked in just so they wouldn’t have to bring out the drinks and donuts to the car and I hear the “nice “ guy mocking me . I said that was me who you’re mocking. Horrible customer service from him( I wish I got his name) but Kandace was very helpful and fixed everything .
I’ve not had a bad experience here, they’re always nice and prompt with service!
I was a customer at this store for years, but I finally decided I was done spending money at an establishment where the employees are disrespectful and incompetent. They run out of products on a regular basis, use the lobby as a storage area for the employees’ personal belongings, and ignore customers. It takes FOREVER for orders to be filled, and the beverages are often made incorrectly. And, please don’t expect an employee to correct their mistake…they will just get defensive and imply that you’re unreasonable to expect the product you actually ordered.Just a short distance down the road at Starbucks, they actually understand customer service. Mobile orders are made in the timeframe specified on the app, and the app notifies you in advance if they are out of an item. Best of all, the crew at Starbucks is actually acquainted with phrases like “good morning ” and “thank you.” Seems simple, right? Don’t expect anything friendlier than an eye roll from the employees at Dunkin.The manager is well aware of the behavior that occurs in the store, but since she also rolls her eyes and talks poorly about customers, I’m sure she doesn’t find it necessary to correct that behavior in others. Brings a whole new meaning to “lead by example.”
I used to stop by here everyday. They would know me as soon as I drove up. It has went terribly downhill. Drinks taste awful!!! Food is not good. Even the donuts are dry. I even tried one more time yesterday just to see if it had gotten any better. I took a few sips of my drink and threw the rest out. I always order just a simple iced coffee. Nothing to mess up. Not sure how they still receive so much business.
I expected to get a dozen fresh donuts at 6:30 in the morning. They werent fresh or even warm. I would have to guess that theyre a day or two old. For a place with Donuts in the title, they should do a better job than that.
Place is trash. How are you out of chicken at 10am. You don’t even tell the customers that you’re out of something until after they pay, on top of that you only offer store credit for your mistake instead of giving my money back. The order was not correct, missing the details that make your food from just a meal to the thing that’s jumpstarts your day. This is one of the worst Dunkin donut establishments I’ve been at and I don’t understand the 4 start rating just go to Starbucks at least they get it right.
Coffee is always great. However, the last two times Ive ordered donuts, theyve been wrong. Granted, not very picky about donuts. Still would go back, just need to double check more.The reason for my rating is one girl working the window. I asked for two, smalled iced waters last minute at the window (my fault) and she got attitude. She seemed agitated and rudely said Id have to pay for it. I didnt mind paying extra for it. They werent even busy. Any time Ive ever last minute ordered water at Starbucks, they never make a deal about it.🤷♀️
Usually very good. One of the better dunkin donuts for sure. When the main manager is working, or the young one, things run fast and order is correct. If you happen to go when the manager who spends her whole time outside talking to people is there, it will take awhile to get your order, and its a crapshoot if it will be correct
Just left Dunkin. Amazing service. Line was super crazy but it moved BEYOND incredibly fast! I know their drive thru time is phenomenal. Very friendly!! Can’t wait to come back. (JJ worked the window she’s great!!!)
Well I saw a roach on the counter picking up a DoorDash order. Im already not a fan of Dunkin, now Ill never order from there. Starbucks and Krispy until I see or hear bad news from one of them. I should have taken a picture as proof. But eww it was a roach. And no it wasnt a big water bug, it was a small roach.
Ordered curbside pickup and waited for almost 30 minutes for my order to come out. After 30 minutes I went inside to check on my order only to realize that my order was sitting on the pickup table with my ticket clearly stating “curbside” on it. My frozen coffee had began to melt and my breakfast sandwiches were cold. When I asked to have it remade the employee asked what was wrong with it. After explaining everything she began to remake the order but she clearly didn’t believe she needed to judging from her attitude. Their customer service is horrible. There had to be at minimum, 5 people working between the window and the dine in counter and no one brought my food out. Mind you, the drive through wasn’t as busy as it usually is. They were actually standing around chit chatting when I went in to see about my order. It seemed as though no one even thought to check on why the order had been sitting there for so long.
Love the coffee. 1000% better than Starbucks. Id rather drink chow hall coffee than drink Starbucks
Very nice place. Starbucks was randomly closed so we came here instead. It was clean, the staff team was friendly, and they had a wide variety of coffees, other drinks, and foods. Not the best place to eat in, but the food and coffee was good quality.
Breakfast made in store. Fresh favor and the coffee was made to perfection. Thanks
Not normal like this but i went to order and a very rude girl was giving me attitude the whole time huffin and puffin because it was 10 mins to closing. then handed my boyfriend his cared and said “HERE” very rude and obnoxiously. keep your own issues home and don’t be rude to people for no reason.
This location is great. Been a few times while on my trip. Every time I have been to this location it’s been a pleasure experience. Last night I was craving my iced mocha latte with whipping cream and all. Well the expresso machine was not working so the young lady stated she would try to make me a mocha iced coffee. Let me say it was amazing. Thank you for being awesome!! Karter loved his pup cup also!!
All the new people in there cannot make an iced coffee correctly
Kacy, youre literally awesome. Dont let the rude people and poor mama Two people at 5AM!? On a Friday morning? Near Post? Management needs to take a long hard look at scheduling because thats not okay. Kacy, youre a real hardworker keep it up.
Half the order was missing. Food was warm. Coffee was better than the food. But wasnt satisfied with the services.
Please don’t visit this Dunkin’. Previously this was my favorite dunkin, they fired all the employees and regularly get new people in. Everyone working is amazing and super funny and sweet but the management is absolutely terrible and corporate doesn’t care. They will mess your drink up 90% of the time, they are swamped and under almost no real guidance. until Dunkin replaces the store manager, DO NOT go to this Dunkin.
Believe the 1 star reviews. Manager runs it like its a coffee shop just for car show enthusiasts. There were a bunch of people with sports cars in the parking lot and the lobby was busy. My order got put behind all of them, and I wasnt frustrated until I realized the lady running it was in the car club. WOW is all I have to say. Stood in line 25 min for a latte... No thanks.
They make a great Caramel Macchiatos extra caramel using almond milk. They get it right about 9 out of 10 times. Most other places dont make that particular drink anywhere as good as they do. Like their chicken, egg, pepper bacon, and cheese sandwich.
The only place that sells strawberry donuts, theyre never out when we go. Only thing is why is it called dunkin donuts when they have such a small range or donuts. More like Drippin Drinks.
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Friendly staff and good coffee at a fair price. 👍
No greeting from the manager who took my order. The only thing I got was, what can I get you? As a business owner, customers are our #1 priority. This just happened and I was the only one inside. Fast service but poor customer service was at a medium at best
Staff seems to be a little understaff. Long waits and rushed items. My coffee is always a hit or miss. I order ice coffee with extra carmel and cream and sometimes its made right others times its not.
This place is great and the very few times they’ve made a mistake they were super quick and polite to fix it.
It will be slow In the morning but thats because this place is so popular. Go around lunch or later. The girls are always friendly and they never mess up my order. Help give them a good christmas and leave them a tip.
We ordered 24 donuts for out daughters 1st birthday. We asked for 6 brownie batter and 18 assorted but we received 2 dozen random donuts. We only got 1 brownie. Then we tried contacting them to see how we could get it fixed. No answer from the several phone calls, facebook message, or instagram dm.Update: Its the next day and we are finishing the donuts sold to us. It turns out one of them is a spicy donut and an other is completely plain. They were informed it was for a 1 year olds party, why would they think we would want to play spicy donut roulette?
They got both orders of drinks wrong i ordered a frozen chocolate i got a frozen cofee , apple cranberry coconut refresher no coconut flavor , i could here all the joking and horseing around in the background no courtesy none
Spent $40 on breakfast for my family. The coffees were watered down and had no flavor. The sandwiches were soggy and had bits of bacon. The only good thing was the donuts. Their phones not working to ask for a refund.
Donuts here are horrible they were very stale I honestly tasted better donuts from Krogers. My first and last time getting donuts from dunkin donuts.
I’ve been coming here at least once a week for the past six months. I usually don’t have any issues but the last few times, something with my order has been off. This time, I asked for my sandwich on a croissant, I get all the way home to find it on an English muffin. The time before that, the cheese on my sandwich was ice cold, the time before that, my hash browns were burnt. I spend too much money here to continually have these experience. Unfortunately in hinesville, we don’t have too many other options.Update 12/9: removed a star because I went back and asked for my sandwich on a croissant and received it on an English muffin a second time. It seem like it’s more of a decision than a mistake at this point.
They seem to always give “rushed” service!Yes I understand that the driver-thru is the main service area now but they’re making too many mistakes by being in such a hurry.My final straw was today when giving me my change, the young man dropped a portion of it and told ME that it’s probably UNDER MY CAR after I opened my door to try to retrieve it.So,, you want ME to scour on the ground for my change that YOU dropped but I clearly and properly HANDED YOU my money (which included change) for my order??!!!??Also, they have a bad habit of eating in the donut prep area which is why I only order drinks from them and on one occasion the lady was eating the donut and wiped her hands on her apron because she didn’t have on gloves. 🤮The Jesup location is on point but it’s too far to drive for a Dunkkachino.DO BETTER!!!
I visited this store on average about 3 times a week for my morning coffee ever since it opened. In that 3 yr+ time I may have had 1 mistake on an order and that was a different sauce on a sandwich - which ended up being better. Staff is always polite and store always looks clean. If the place is very busy, I simply log into their app and place a to-go order and bypass the line at the front counter. Very convenient.
Went here this morning and ordered 50 variety of munchkins , and was happy when I saw the size of the container and knew the kids were going to be happy. But when I got home there was only three kinds out of 9 that they have! Glaze , chocolate, and old fashion.. and the kids were asking were are the jelly , and powder ones? How can you just give someone three kinds? Very disappointed
Dunkin has great coffee, but they lack enthusiasm and professionalism. The girl at the window spoke so softly through the speaker, and when I asked her to repeat what she said, she caught an attitude with me. It could have been that she was having an off day, but she brought it to work with her. Despite that, the coffee we ordered was awesome. It was hot, and prepared just like we asked.
This DD is usually busy, so expect a wait. My only issues are that they almost never put napkins in the bag for drive thru, and the croissants for Bacon Egg & Cheese are frequently on the stale side. Everything else I love!
I love the staff.. and the coffee. Just had the ghost pepper donut.. big red gum is spicier... ths donut had no heat.. not even a tingle.. i feel like it should be spicy..its saying ghost pepper.. some heat is needed.. i feel like it js false advertising .. you know what to expect when you hear its ghost pepper. ..heat..This was a huge disappointment...
I have been coming here for 4 years NEVER had trouble getting a blended drink with Almond milk and today was told they cant do it because they only have 1 pitcher and cant use a nut milk in it
Coffee changes taste every time, they replace it and it still tastes bad. They dont care if you accidentally spill a drink right in front of them. You still have to pay for a replacement. I usually love this place but lately, its been awful.
I asked for vanilla chai latte medium and I ended up getting a chocolate medium and it didnt have any flavor but otherwise I asked for two different type of donuts four different type two different type of donuts and I got those but otherwise everything else was good
Best Duncan around. Very nice cashier
We were out for a drive and decided to go by Dunkin donuts. We havent been here in a while. So we picked up a half dozen donuts and the Mrs a hazelnut latte. I wanted a chocolate milk but they were out. Oh well, i needed a sweet fix for the day and I got it. Thank you!
I go here everyday on my way to work at 430am. They always great me with a smile and has my order right. This is the only place I will ever drink coffee at. Its started with me and now my whole family goes there and get the same coffee
Food is always good, fresh and warm. Coffee is just the right temperature. I was offered a free additional coffee because they made a mistake double-ordered mine. Courteous service made this location standout. Will go back again and again.
2nd time getting this off of doordash. Barely filled my medium halfway and my hot chocolate tasted like a watered down version. Complete trash.
If I could give zero stars, I would. I do DoorDash and after expressing I didn’t want to wait in the line, she said I had no choice. Not a problem with the COVID going on. So I got into the drive thru line and the lady had an attitude. And not only that but she got my customers order wrong also. Terrible customer service. I never come here because I don’t like the coffee, but I won’t accept orders from here anymore. Don’t get me wrong. The drive thru was exceptionally fast. Just rude people
Great donuts but the last 2 times I came here I was charged $2.50 for 10 munchkins when the signs clearly say $2. Fix that pls.
I enjoy stopping in here in the mornings and talking to many of the workers briefly as they seem to always be in a good mood (Savannah especially) . Ive never seen cockroaches as one person has tried to claim, which seems weird because the store always appears clean, even the rest rooms. If there is a down side, it would be the late afternoon, when wait times are often longer. But then, since business is slower, their staffing is lower as well, so its to be expected I guess. Overall, I cant say Ive had any issues that were not minor or easily fixable on rare occasions. Easily one of my least problematic places in town.
Clean interior and courteous service. Very busy in the mornings so its recommended that you use the Dunkin app to make your ordering experience quicker. Even if you order in store, the wait isnt too horrible. Good food and fresh coffee every time.
I dont actually dislike Dunkin Donuts. This is my favorite place. I dont even mind the extra long wait, but, I couldnt use my coupon for my coffee and they do not prepare enough Bavarian Cream donuts daily. I feel a company shouldnt send out coupons if the consumer isnt going to be able to utilize them before the expiration date.
Visited this morning on the second Tuesday of the week, Brooke, the shift leader, was awesome and enthusiastic the whole time and made me a killer iced macchiato with caramel swirl. 10/ 10 will definitely be visiting againThank you for the awesome experience in your store. Cant wait to visit again
For better worse there is not much to say about this particular Dunkin donuts. Pricing is fair and the same as at any dunkin donuts but the service honestly is nothing special. The donuts and drinks are very solid and they are always good in my opinion. But at the staff needs to be increased or something tweaked a little bit because service can be a little slow as soon as demand picks up. Overall though a good experience.
Very friendly staff, but the place is always in disarray and it seems that there are never enough people working there. Im not sure if thats the issue or not, but everyone seems to be rushing around in the back and unable to man the front counter. Its okay though, like I said everyone is really nice and they always make me great drinks FAST once they are able to take my order (:
They have a dark roast coffee cuz I like dark coffee its called I believe Midnight Express its very good and all I need is one cup and Im good for the whole day youll love it
They always make the best iced coffee for me. I love the donuts. The staff rocks. So nice. Makes my day! I used to go to Starbucks but now.....dunkin all the way and cheaper too. Love you guys!
Dunkin Donuts has always been good in terms of drinks, prices, and food, but I hated the vibe. Too many untrained teens when it came to customer service and manners; however, I feel the customer service has improved here! I was greeted and felt comfortable. The cashier even saved me money by telling me to order a cup of water instead of paying for the bottled one.
Worst experience. You ask for things to be put on the side, and they repeat it back thinking you will get what you ordered and they still dont listen. I do not care how busy you get or because this covid stuff, still not an excuse to make peoples orders wrong or not even offer to fix it!!!! And a allergy was mentioned and they still put that item in the box and everything had to be thrown away due to cross contamination... Ill never be back, it doesnt take a degree to take someones order.
I love Dunkin coffee. And used to go pretty much every morning. But I refuse to go to this one any more. The coffee almost always tastes burnt and there’s either zero flavoring when you ask for it. Or there’s enough to send you into a diabetic coma with one sip. I gave this Dunkin many tries because it’s in a convenient location. But now I buy my own ice coffee for home. Or I go to Starbucks up the road. Knowing I’m going to get a coffee I can finish/enjoy is worth the few extra bucks
I have only gone through the drive through at this location. However, the coffee and other drinks I have gotten were terrific. The workers were happy and helpful. I will continue to visit this store.
This Dunkin has done a great job serving customers through the Drive-Thru during the Covid pandemic. The wait isnt terrible even when the line is super long. The employees working the window have been extra nice too! I love that theyre wearing masks and gloves. Great job!
I’m not sure what is going on with this location lately. Awful. Management does not care about their customers. Waited 38 mins for an hot coffee and when I complained the manager acted like it was my fault that they can’t keep up with their customers volume
I wish I could give them 0 star but then again. Worst coffee ever kind of sour so terrible . We are all having a hard time with this virus thing I decided to go to the drive true figure since they are not so busy coffee will be better. Waste of time.
Originally gave 4 stars. Unfortunately, this morning one of the crew members gave me my iced coffee with a huge piece of plastic floating in it... didnt notice it til half way thru the drink. Disgusted to say the least. A little attention to detail goes a long way. Wont be frequenting for awhile. Too many kids working the counter.
Went yesterday and today (hoping it would be better then day before) donuts are stale already by 9am. Barely any frosting on vanilla and chocolate frosted donuts. Very disappointing. Never had this problem until recent.
This place... really just depends on the day. They have great food and drinks (donuts, croissants, limited time food, coffee, smoothies).On one hand, they (most of the time) have very friendly staff. However... Like most places, this place suffers from staff issues as well, inadequate or staff that dont know how to schedule properly, and in the end, we, the customer suffer for it with long wait times and the dreaded lines.The cooks however are most of the time on spot with their skills and get your food cooked and this is where a lot of people end up with mixed up stuff, after the cook, sometimes, the food is handled by someone else on (or off) the line and in the end, gets mixed up. Keep up the great work cooks!
Very bad customer service. The manager Sharan or Sharon or whateverher name gave me the wrong order and didnt check it before giving it to me. I repeated the order I needed and the customers name twice and she didnt own up to her mistake. She called me rudely about 25min later and I had to go back and switch the order for the correct one. She gave the order I returned to another customer which is a major concern especially with this COVID 19 around. VERY dangerous and unsanitary to give another customer someone elses order
Always super friendly, competitively priced, and my dog LOVES his pup cup!!
I really enjoyed this Dunkin Donuts while I was stationed here. The employees were ALWAYS really friendly and made the coffee really good. I think it’s also really cool that they sponsor the cars and coffee event !
The food is good for the most part but they are incredibly inconsistent with their coffee. A third of the time it tastes decent, the rest of the time it is extremely sour and bitter to the point that drinking it would be considered cruel and usual punishment. Its really frustrating and annoying playing Russian Roulette with coffee.
Its hit or miss at this place. Most days its good. Taste your coffee before getting too far, in case it needs the flavor, cream, and/or sugar added to it. The staff is usually nice and friendly.
I love Dunkin but this franchise is awful nearly every time I go they are out of what I order. Today I went at 9:45am and saw there was a sign saying they could not make frozen drinks so I ordered a caramel iced coffee was told that they were out of caramel flavoring until tomorrow then I ordered a toasted almond one which came out white bc it was all creamer with a splash of coffee. I wanted a French cruller donut they were out an apple fritter they were out finally I chose a Boston cream. It was a complete disappointment this morning and all I was trying to do was get running on Dunkin
Had a craving for a donut so we ran through the drive thru on a Sunday morning at 9:45am. I got a Boston cream donut and a strawberry banana smoothie. The donut tasted like it has been sitting on the counter for 3 days before they gave it to me. The edges of the donut were hard and fell apart like stale bread when I bit into it. Couldnt even finish eating it and those are my favorite donuts. :( if I wasnt in the drive thru I would have gone to the counter and asked for my money back.... and I have NEVER asked for my money back at any restaurant before. Husband ordered a chocolate frosted donut and a large iced coffee and his donut was the same. So disappointing.
I love Coffee! Dunkin is a great place to start your day, fresh donuts, drinks and delicious breakfast sandwiches are always available. The Staff are very friendly and the prices are very affordable.
All in all the customer service experience is the only reason why I will rather take my business elsewhere . Customer service skills were not present.
Whole staff is full of kids who rather talk and giggle than actually work took for trys to complete a very simple order on top of that they are rude use to be one of my favorite spots in hinesville ill be going to Krispy Kreme for now on
The service was terrible... the young man at the speaker took my order, I said thank you.... no response... I pulled up and paid, he ha fed me my frappe. I said thank you, again. . No youre welcome .. no thank you come again...The frappe I asked for was horrible...I would suggest sending them to hinesville to learn how to treat a customer and make the drinks we pay a good amount for.
Only thing theyve gotten right was my coffee and the bacon wake up wraps. Ive ordered a big n toasted, but was given a bagel. Ive ordered 3 six piece hashbrowns, and I was given 2.
I love my Dunkin!!! The mobile app is the best way to order! You get to skip the line and grab your stuff and go. All the employees are very courteous and helpful.
I keep getting disappointed over and over again good always cold and or nasty. When they first open up it was good. How all I get is cold good food 6:30am, why is that.? My money just went into the trash again. Ill stick to the one on Richmond Hill in the mornings. If I had time Ill take this nasty cold food back. Never again, they has so many chances, I promise its the same thing every time. Richmond Hill DD I love them.
The employees do a great job especially with how busy they are. Coffee is always hot and fresh.
Has always new staff,,. Young learner kids,,,can easily mess up orders,,, hot coffee many times cold,,. Extra sweet or no sweet at all,,, cold staff cold management,,, spend much time on drive thru
Staff was ok. Semi friendly when I asked for a better looking donut. One was smudged. Employee had a slight attitude but proceeded to swap out the untouched donut..other than that the donuts were fresh and tasty .
I love this shop! Great environment, friendliest workers and I absolutely love their cars and coffee the last Saturday of every month! Great to see the community involved and everybody have their kids and friends come out for a get together here!
Two years ago I gave this place 5 stars. Ohh how I have enjoyed going here every morning. I will tell you now that I am not happy and I will not be returning every morning. This is the third day in a row I have gone thru the drive thru and at first the lady is nice but as soon as you get to the window you are ignored and not even given a total amount due, a hello or enjoy. Dont get me wrong I dont need to be cuddled at any establishment but a damn acknowledgement would be nice. Also on my Nephews account because I did not want to delete my past review.
This place is always pretty great. They are fast and friendly and the coffee is on point. They always offer my doggos puppachinos everytime they see them.
Met a very RUDE employee at the drive thru. I pulled up with a smile and said Good Morning I could tell from his expression that he heard me yet he greeted me with the price of my purchase. Then I said Good morning and he reluctantly smiled and waved and said Hi. His name is Louise.
Love the mobile app!!!Crew members are always so courteous and gives service with a smile!
It’s always hotter then Satan’s a** in this establishment. I’m surprised their employees don’t sweat into my precious coffee which is the elixir of life. Maybe that’s why people complain about their coffee being messed up I’d mess it up too if I was suffering from a heat stroke with a baby a** fan “cooling” it down. Like damn you can afford to throw all your donuts away everyday but you can’t have some decent air. Damn..Maybe you should’ve paid the ac guy to fix your ac, just sayin...
Was called to provide service to the A/C equipment, service was provided, professionally accomplished and completed. Owners have now refused to honor their responsibility to pay for services rendered.Service Contractor’s BEWARE ...These business owners / management will make promises they do not intend to keep.
Hinesville GA DD’s is not the same as the others. The toaster never works and they never have the bagels we like. Also the coffee has an old coffee taste all the time. 😩
I forgot to take my change yesterday and I went back in to tell them about it today and the exchange was smooth and easy. I didnt have a receipt so they truly could have disputed my claim but they remembered me and gave my change back without any issues.
Drive thru cashier very polite quick and professional .
Great food and friendly service! The only reason for 4 stars is the long drive thru line sometimes and the way the drive thru is set up. A little bit of remodeling would be awesome on the drive thru! Besides that its a great place for breakfast :)
Only place open when Im on my way to work, so choices are limited. Staff isnt very friendly though.........always seems like Im a hinderance when I get to the window
Every Morning I go to Dunkin on my way to work. A few items sometimes are missing but its a great way to try something new. Love the service and the new flavors.
Poor service, employees to rushed or dont care to package their products properly. Throwed a chocolate iced filled donut in a bag, no wax paper to protect it and shoved paper napkins on top of it. What a mess...gave them 2 stars because at least they gave me a chocolate coated napkin. See the picture.
You can never go wrong getting dunkies. It is a lot cheaper than Starbucks although I will indulge every now and then. Great coffee and great service.
At least 2 times a week the drive thru always gives me the wrong order. I dont drink sugar in my coffee and I always get sugar after says no sugar. so frustrating......
This is my first stop in the morning. Friendly staff great people. And most know my order when they see my van.
If I could give it 0 stars I absolutely would. EVERYTIME I come to this establishment they NEVER get my simple order right. They ALWAYS forget to give me something Ive ordered or they give me something completely different. DONT WASTE YOUR TIME!!
Breakfast sandwiches are great!! Donuts were perfect! Everything I expect put of a dunkin donuts! Will def be back. Also almost 0 wait for our sandwiches and drinks
I am so tired of buying coffee.here and getting 5.50 cents worth of hot water. I had hoped that Starbucks and Krispy Kreme would make them want to keep their customers but I guess not.
The food is tasty compared to other locations Ive visited and the coffee is pretty close to the New England branches Im used to. Great job guys.
Oh my goodness! Three words: frozen Matcha latté. Green goodness and Im hooked! Oh yeah, dont forget the chocolate donut holes. Delicious!!
I like this Dunkin Donuts not only because its the only one within 30-40 miles but most of the time the employees are very pleasant its always packed usually up until six seven oclock in the evening then it starts to slow down a little bit but they do move through the customers pretty quickly the customer base is all kinds of people there has been a few times where my coffee did not come out as good as it did the day before there are times my coffee comes out perfect it taste great I enjoy it then theres other times that my coffee comes out a little bit Bland not sweet enough or too sweet but I would say 8 out of 10 times they make my coffee the right way theres two disgruntled employees every time I go in the evening they seem to have some life issues going on horrible people skills not very collaborative with customers which is ok but perhaps a thank you or have a nice day would help out the customer base or at least feel welcome enough to come back
Never has powder jelly donuts
The multigrain. Cheese and egg was PERFECT!I will order one soon. It was nice chattingWith Raven. I hope to chat more. Soon!The Bengal tigers collector earing. BaltimoreRavens Bengal TIGERS COLLECTORSDalia
Pulled up to the drive through, was told to hold on. Waited 10 minutes, decided to leave. The employees are all outside the front of the store hanging out talking to someone. Ill never be back.
I ordered the chicken salad sandwich and truly enjoyed it. My son also got a sandwich there and found it to be very tasty. Pricing is very decent.
Nice clean place but its the only one near post so it gets really busy. And if you want a sweet drink you have to tell them to add extra sugar.
There seemed to be a new person at the register and didnt quite k ow her way around the register and the restaurant in general. Overall, the staff was great and the food was awesome.
Love the apple fritters, and breakfast is awesome too. The staff is always nice and helpful here. highly recommend due to their customer service!
Marvelous!! Service was excellent, drink was excellent!!! They have excellent on tap!! Never a bad experience!
Slow lines due to lack of employees. Rude employees at drive thru. Cant seem to get orders right !
I like running on dunkin! Once in a while there might be an issue, but they always try to fix it. And the samdwiches are just as good as their donuts. Yum!
You know what grinds my gears about Hinesvilles Dunkin Donuts is that I am never asked if I need anything else! Every freakin time I go there I am left standing there because I need jelly for my Gosh Dern Breakfast Sandwich!!!!!!!!!!!! What is Up with THAT! I literally have to flag someone down if I need something else walk in or drive-thru!
Their double espresso mocha is awesome! But careful w the donuts... Ive seen flies on em😳😬😣
Curbside wait was not worth the cold sandwich. 20 minutes from app order time to time of receiving order.
I would have give 5 stars, but I feel like the drive through should be attended better. I ordered a moccachino and I swear it was foamy plain coffee.
They never get the order right. i asked for cream and the cream in the coffee looks chunky. like if it was old or the last bit of cream that poured out into the cup
Still and always in my opinion have the best tasting donuts!
Great staff. Went there during an event with a lot of people ordering and the employees were steadily taking and handing out orders. Very efficient teamwork they have going on.
There is a significant bee problem at the drive through. So much that I would avoid it. The bees get in your car when you are trying to order/pay/pick-up.
I visit here frequently, they have good drinks and donuts, but they always seem to be out of my drink these days.
Best coffee in hinesville. They need to expand the drive thru. Its always busy.
The drinks have been accurate and delicious, the donuts are fresh and perfect, and the employees are friendly and helpful!
Great service. Fast and friendly. Store always clean too.At around closing time they close the lobby for cleaning but the drive thru is open until closing.
Fast and easy. Never screws up my order like other drive thru in Hinesville
Who doesnt like good doughnuts, I would have gave 5 stars if they had the powdered lemon filled one that I stopped by for.
Really friendly people and the hash browns were nice and crispy. Not oily which is what Im use to eeww but overall good place.
This DD is probably my all time favorite! The staff is super friendly and make it a great time anytime Im at Dunkin!
Overall service and quality of drinks being made is a constant problem. This is the only location I have a issue with.
Hands down best in town for coffee and donuts! The friendliest people ever work here and youll get the very best coffee ever at great prices! Hinesvilles best! 💗
Coffee is always fresh and we love the blueberry doughnuts!
I love Dunkin as a chain, but this location is totally hit or miss. Either the order is perfect, or its missing flavorings, or the wrong one is used, etc etc.
Service was super slow. Like 20 minutes for a cup of coffee slow but they were super nice so....
They always get my iced coffee perfect and my son loves their breakfast wraps.
Some of their employees arent very polite or attentive...but, when I go, my order is always correct and quick
This place is ridiculously slow. Like snail pace slow. This is place people go before work and are probably late if they stop here first.
I go here at least 3 times a month, the coffee is great, the chicken salad sandwich is always on point!
So sad that I left the area now as the dunkin in my new area is about half as good. Great owners who put on awesome car meets as well.
Not only did they mess up my order, they charged me for a coffee that was supposed to be free. Not the greatest service either.
Went and got a large drink now its a medium after all the head/bubbles went away. Man Im good on ever coming back here again.
Their sweet tea is the closest thing to Carey Hilliards. Love it
Love their coffee, very rich; love the staff, always friendly and their doughnuts are the best!
2 drinks. Both wrong. How hard is it to remember to add flavoring?
Always serve fresh doughnuts and delicious ice coffee.
Great customer service at the drive though yesterday. Not many places in Hinesville that you can get a smile before 6:30 AM.
Didnt have any blueberry muffins available when I walked in but was happy to bake some. So I waited. Thanks Duncan Doughnuts.
Best customer service in town. Employees are polite and professional. Job well done to leadership and staff.
The donuts were no fresh was told that they were from that morning. Very disappointed but the coffee was good.
Love their coffee and even when crowded they get the orders out fast.
Very friendly staff and even though they were training some of the Jesup crew the food and drinks came out quick. 😊
Favorite coffee shop. Love all the different donuts. Coffee is yummy. Food is good.
Best coffee in town love the drive thru worth the wait.
Dark roast coffee was great, service was fantastic... cannot wait till they open in Jesup ga
Didnt follow the online order instructions and failed to give the all ordered items.
I mean its Dunkin Donuts....it is clean and the staff is friendly. Theyre quick when they get busy, so thats a plus.
Food was good and so were the coffees
Place orders here about once a week using the On the Go app. Always ready when I arrive. Friendly staff.
The only Dunkin around...they need to work on making their coffees a lil better....but good
The staff was great and the store was nice and clean. I loved the sofa and tv, I could just sit and relax for a short while.
They have the best turkey croissant sandwich and also awesome customer service keep up the good work
Great coffee!! Friendly staff and quick service!
Love the ice coffee, but not the service at drive thru.
Egg Crullers. And other goodies. Dunkin is not fancy, but its reliable, and the donuts are better than those at some pricier places.
Tired of my order being wrong. I do give credit whoever types it, does it right. Those making it need to read.
My sister loves their decafe coffee!!
My tea tasted like coffee. Someone needs to clean the filters. Donuts were stale too.
The person doing register made my coffee and I like it even though I dont like coffee as much thank you to who that one person was
My son loves the chocolate frosted donut with no sprinkles. Especially when it is hot.
Great food, great staff, great prices. Only complaint is wish there was more room inside to eat.
They are about the same price as McDonalds but offer more choices and in my opinion they are more friendly.
Throw the whole staff away 😄 I need to find a new coffee shop.
All of their jelly filled donuts barely have any filling. Im talking like a dime size. One or two bites worth. Terrible.
Always very friendly and great service. Best coffee.
Its drive thru has a pretty sharp curve so watch out for that. Otherwise the service is great and pretty speedy.
Always a great experience and hardly a wait even with a line.
Great customer service
Doughnuts were dried out and not much filling.
Total reviews rating 4.1
199 Reviews for Dunkin 2023:
Review №1
2022-03-15Absolutely horrible....I order through doordash for a sausage crossiant with extra sausage and only received bread, egg and cheese. Door dash was amazing with my refund. Ill never order again. No sausages on a sausage, egg, cheese sandwich!
Review №2
2022-05-06I used to love this place. Like 3 or 4 days a week kind of love. I havent been since the holidays, for two reasons; excessive waiting and receiving room temperature coffee several times. Fast forward over 4 months later and its only gotten worse. Placed a mobile order at 9:18, arrived at 9:39 & walked out at 9:55. Not at all convenient. Waiting over 10 minutes with no one around and I wasnt even greeted.
Review №3
2022-02-05I go daily for my iced coffee. Service is okay could be quicker in the drive thru. The tiniest little drive thru Ive ever seen but construction isnt their fault. Cant say much about the food but I fully enjoy my lunch, iced coffee.
Review №4
2022-06-11This isn’t the first time I’ve had issues with this Dunkin location, but after today I can say I won’t be back for a while. Terrible service in the drive-thru on 6/11 at 4:25. Chris has an attitude. I held my card out while he talked to another employee, and I had to get his attention, which he didn’t like. He handed both my drinks out without speaking or looking at me. His head was literally turned around, and then when I said thank you he looked at me like I was crazy. Not to mention, this location really needs to trim the hedges in the drive-thru, as the turn is already right for trucks. I had to basically put the passenger side of my pickup in the leaves. Shannon needs to get her location in shape - I will be reaching out to corporate.BELIEVE THE RECENT 1-STAR REVIEWS! This location used to be amazing…
Review №5
2022-05-01Everytime I go to Dunkin I remember why I stopped going. The donuts are stale and they overcharge people. At least give us Krispy Kreme quality. The customer service is average. I bought a chocolate milk from them and it was sour. The phone number doesnt work either. 😒
Review №6
2021-04-23Ordered a sourdough breakfast sandwich. Selected for 2 fried eggs with bacon and Swiss cheese. This sandwich was missing the main ingredients and was un-toasted. Ordered through DoorDash and was given a refund (Thanks DoorDash!) but still so unhappy with this Dunkin location. That was two chances from me, both with incorrect orders.
Review №7
2022-06-26They always gets my order correct, friendly, and quick. I never have to spend more than 4 minutes in line.
Review №8
2022-01-20I thought you guys only had Donuts then I found your breakfast menu it is phenomenal. I got the maple bacon bacon egg and cheese something or another.. it was fantastic I will definitely be back for breakfast more often..
Review №9
2022-02-07Ordered a sausage egg cheese croissant and the egg was still frozen and they gave me 2 damn tatter tots only 2 lol. Aside from that it took forever which I getthey busy. The staff at the register was nice though.
Review №10
2022-02-27I used to really like them but theyve gone down hill the past few years. Whether its an online order or in person order, they always gets forget something or just give you the wrong order. They may be cheap but the quality is so low that its not worth it anymore. Just go to Starbucks instead.