Delivery
Yes
Ed Voyles Kia of Smyrna in Smyrna
Categories
Location on the map
Smyrna, Cobb County, Georgia, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car wash
Yes
Oil change
Yes
Repair services
Yes
Comments (199)
Be weary of hidden fee’s and scams. I recently saw a brand new 2022 Kia Forte on their website that was accurately priced at MSRP. I called the dealership to confirm the sticker price and proceeded to test drive. I asked the salesman, (Bryan Wright) who I spoke to on the phone as well prior to coming in, to provide me with a purchase order so that I could take it to LGE for financing only to find a number of hidden dealer fee’s besides tag & title. The only explanation I was givin for the $1,800 ceramic protection and $800 VCG charges (non-optional) is because they’re selling the vehicle at MSRP price and in order to turn a profit they have to unjustifiably raise the vehicles price or add additional fee’s of supposed customer benefit to cover the inflation. The internet and sticker price both show $20,740, and after tag & title I expected roughly $23,000 if not less. Imagine my surprise when I see a final price of almost $27,000!!!!!! Money hungry salesman and I won’t be returning to this dealership unless the price on the window sticker plus tag & title is what I pay. If you have to raise vehicle prices well beyond their worth when I’m in store but not bring up this information BEFORE I arrive that is an outright SCAM. Any additional incentives, benefits, or add-on’s should be at the customers request, not the dealership looking to milk it’s consumers for a higher commission payout. Car salesman are the worst and only care about lining their own pockets.
Liz what else can I say, I cannot find anything wrong in her customer service delivery from her greetings of the customer since we visited the dealership to a detailed follow-through. She was excellent if there was a better word I would use it. Kia dealership is lucky to have her as a sales rep. It’s the follow through and attention to detail.
I showed up to look for a new vehicle to purchase. I found one within minutes of walking on the car lot. The dealer though it was sold because the keys were checked out. The next morning I got a got a call that the vehicle WAS available and they would hold it for me. I was over four hours away at that time. They kept their word and I spent less than two hours at the dealership filling out the paperwork. I am very happy with my Kia Telluride. Their customer service before and after purchasing the vehicle has been top notch! I highly recommend buying from Ed Voyles Kia of Smyrna.
Excellent customer service, especially by it being my first time there for car service! I forgot the guy name who helped me, but he was a young guy with braided up dreads. He was super nice, and very knowledgeable! He gave excellent customer service, and he was funny. He was very professional, as well.
We were glad we chose Ed Voyles Kia. Jack was very pleasant to work with. He actively listened to our needs and wants and paired us with a vehicle that suited both our preferences and our budget. He was very direct, knowledgeable and honest. Chris was pleasant to work with too. He was patient and informative. Thank you!
I had a nice experience. Rashi took care of my car. The wait wasnt long. It took about two hours to get my car serviced for regular oil change and tire rotation. They also reset the computer for me, because the screen had been going black in my new Kia Rio. They even washed and vacuumed my car, which I didnt expect! Great service!
We love the Kia Carnival. Bryan did an excellent job and I highly recommend him as a salesman. He also spent a good amount of time thoroughly explaining the features of the vehicle. Well done! Would use this place again for a purchase.
I made my purchase with Mr. Jonathan Parks and he was just awesome I also went with my son and he made sure he was also comfortable as well. Thanks to him I got a great deal and my very first car 😊 Definitely recommend him
After having my car towed in for a diagnosis, I was definitely surprised and thankful that Ron & Quincy took care of me in Services!! Being that the average running time was about 4-6 weeks, I was not looking forward to this wait time. I was called by Quincy actually letting me know I needed a new engine and it would take about another 4-6 weeks. Well I received a call in 2 weeks from Quincy telling me my car was ready. I truly appreciated the professionalism and great service.
David and the Kia team provided excellent service for my tire situation. I needed to travel and they were able to bring my vehicle in and replace a tire without an appointment. I am very appreciative of the work done. Great Job !
This was the first time buying a new car alone and Jack Stricklin was my sales associate. He made the whole experience very easy, stress free and helped get my monthly payment as close to my budget as he could to ensure that I get the car that I had been waiting on since December.I highly recommend this dealership and if he is available, you definitely want to work with Jack!
We bought a traded in Toyota Sienna in February 2022 at Ed Voyles Kia in Smyrna. Our salesman was Stephen. If you are interested in a used vehicle here I would suggest you keep looking. They put this car on the lot without checking any of the major components and kept saying it was well taken care of and was a great buy. This car was on the lot for some time and they had the time to give it a thorough check. When getting ready to hit the road for a test drive the car wouldnt start. They didnt perform a fresh oil change on the car either so we bargained $200 off for a new battery and oil change. 2 weeks later on a road trip to Texas we discovered the AC wasnt blowing cold air. Our car is at the mechanic for the third time trying to figure out whats wrong with the AC. After paying $400 paid on a faulty sensor, the air still didnt work. Now they are saying the COMPRESSOR is bad!!! Lets see how much more $$$ I need to spend. You know what they say, looks can be deceiving. If you feel so inclined to visit this dealership, do yourself a favor and take the time to check everything out thoroughly because they definitely dont!!! Yes, check that AC in the dead middle of winter, too. This car would not have sold with a broken AC if it was on the lot in the spring. They badger you with messages for a Google review, well here you go. Avoid!
WORST EXPERIENCE I EVER HAD!!!!I have never bought a vehicle from a dealership before. I was disrespected and mistreated so badly. So many unfilled promises from Ed Voyles. Repairs that were done by them was installed incorrectly. It took them 3 different times to do the repairs that were promised to me for them to try and get it right. Yet they still did a horrible job at it. I will never recommend them to no one I would protest in front of the store if I had time and did not live 1 hr. 45 minutes away.
I’ve had a wonderful experience ! They were able to stay within my budget. I would recommend this dealership to anyone who is looking for a car, I’ve had a great experience with purchasing my car at Ed Voyles Kia of Smyrna. Lizbeth Huarcha was helpful and responsive. She went above and beyond to get me the car I wanted.
Brian provided an exceptional experience and followed through with updates and communication for over 2 months to make sure I was in the know about the availability of the Stinger GT2 I was looking to purchase. This was the best car buying experience that Ive ever had. Peerless customer service by a passionate Stinger enthusiast!
Liz was amazing. Everyone From the sales manager to the Finance manager was helpful and a joy to work with. This was the best car buying experience I have ever had! Ed Voyles Kia Smyrna is a great dealership!
I booked appointment for used minivan. To my surprise sales guy said they don’t allow test ride if you are not buying today because it will add millage to the car.I asked him to inform same on phone when we book appointment because how do you decide without driving the car.To my surprise I received call after 15 minute to come back and take test ride.Don’t go there with expectations of good customer. Service and if you are planning to go than make sure to confirm test ride before going to dealership otherwise you will waste your time.
Working with Will to purchase my new vehicle has been an absolute delight. I live in Alaska and could only find my dream car in Georgia. Starting this process 5000 miles a way was nerve-racking but moments into speaking with Will he assured me of a smooth and easy transaction. Incredibly helpful and quick to answer any and all questions!
Darius provided me with excellent customer service. I’d been searching for cars the entire day and decided to make Ed Voyles Kia my final stop. After dealing with such horrible service from other dealerships, I was immediately impressed with how attentive Darius was and his eagerness to help me land the car that I was seeking. What stood out most was how he quickly assessed my needs and came with solutions as to how he could get me into the car of my desire. Working with him was such a breath of fresh air. He made the experience very seem less for me. Thank you Darius!
My salesperson, Daidrean, was a pleasure to work with. Although the vehicle I had originally scheduled to test drive was already sold the previous day, he was able to provide me with other viable options. He was very knowledgeable and very honest with his opinions. There was no pressure to purchase or to commit to anything. It was a very pleasant experience. I did end up purchasing a vehicle on the same day. Thank you for a great experience Daidrean and the team at Ed Voyles Kia!
This was not my first time buying a car. In fact, I have bought 13 in my driving life.If you are looking for at least a runner up for the worst dealership, this is your place. Call and ask questions about a vehicle, you will get the I will have to call you right back spill and you will not get a call back. Unfriendly, unprofessional would be the 2 words I could best use to describe. Proof? Look down through the bad reviews. Do you see responses to show that they even care or make any attempt to make things right?Consider yourself warned to shop elsewhere.
Jack and Bryan worked hard to get me in my dream car! They kept me informed, updated, and worked with us to make a deal. They allowed me plenty of time to test drive and make a thorough decision as well as offered a great walk through of the features post purchase!
Service was great! I regret I didnt get the young gentlemans name, but he was excellent. I had to make an appointment for an oil change, but it was ok because I know theyre busy. It only took about an hour and a half, but that was better than the 2+ hours I was used to. My car was washed and vacuumed so I really appreciated that. Ive learned not to complain about things, just seek out the good enjoy your life. 😊
Do what they sayI brought my 2012 Sorento in for a small repair.Ron in the Service Department gave me a cost estimate and a time to complete the work for my consideration.I approved and gave him my keys.The vehicle was completed per the time estimate as well as the cost estimate.I was very satisfied and can recommend Ed Voyles Kia Service to anyone.DE
Be aware of buying used cars from here. I made the rookie mistake of trusting the dealership and have them deliver the vehicle. 1 day after receiving it, the vehicle was at the shop. Very unsafe for my family to ride around a vehicle in those conditions. Vehicle still has vibration problems and dealer won’t even answer now. Would NOT recommend.
My experience two times now with the service department has been mediocre. I have been trying to call and email for 3 days now to get a status on my vehicle with no success. My car has been sitting at the dealership for over a week with no information on the diagnostic. Two years ago I had to go directly to the dealership to get any information. I suspect I’ll have to do this again. Love KIA cars but don’t love the quality of service at this pointUpdate: 5 days later and I have no update despite calling and being told they’d get back to me. Updating from 2 stars to 1 star
I am giving them 1 star because they did give me a rental car when I brought my car back for the third time with the same problem. My car has been at this location five times for the same engine problem. I emailed the GM and received no response as my car is still in the dealership after my engine almost caught on fire again with my family inside! My wife was informed earlier this week (05/23/22) that my engine would be replaced. Now I received a call this afternoon from the same tech stating that my car does not fall under warranty and that I needed to pay $8,000 up front. Mind you I just paid over $3,000 for the same issue four months prior. I was then informed that that service was covered under a 1 year 12,000 mile warranty. Then as I am explaining the situation to the new tech because the old tech no longer works there he tells me I dont want to talk to you anymore and I responded but you want me to pay $8,000 dollars to you over the phone though.I believe this dealership is either improperly diagnosing vehicles or over charging and lying to customers regarding the same issues and not fixing them. Now the dealership is claiming that my engine is out of warranty after over the past year I have brought this car in for the same issue.If you have experienced the same issues with this dealership service center please reach out to me because I believe that this dealership is knowingly releasing customers vehicles back to them while only doing patch work and not truly fixing the problem. I will reach out to Kia corporate as well as wait until the GM responds to me to see if they will take ownership of their error.Now I am working on a lawsuit to get Kia Motors to issue a recall just like they put out for the 2011-2014 engine recall. Obviously they have not fixed their manufacturing issues and I believe this dealership knows it as the dealership has continued to charge me each time now they are demanding $8,000 before they even start work. I have a faulty engine problem regarding my 2016 Kia Optima and I hope Kia does its best to correct it.Best.
Lost the engine battle with another Kia dealership in kennesaw, GA. Ed Voyles Kia in Marietta stepped up and replaced my engine at no cost per the Kia engine recall. I was reimbursed for the rental I had used while my Kia Soul was in the shop. Thanks to service tech Dequincy Adams of Ed Voyles Kia for keeping me informed during the entire process. I would also like to personally thank Maya with Kia Corporate for her patience and understanding during the process as well. There were only two small things that could have made the experience even better. I was sent home with a dead battery and low tire pressure in all four tires as the car had sat for a while at the dealership waiting for the engine to be replaced. Again a big thank you to Ed Voyles and his staff for doing the right thing when it came to replacing the engine. The car runs like a new one. I’m one happy customer. Thanks again.
My experience with their management (bald guy with a beard) wasn’t helpful or good unfortunately. It seemed like they did not want me to buy a vehicle with them. It was a pain even though I was already pre approved on a loan, credit score 750+ and I was ready to pull the trigger. I’ll do business elsewhere in this case.The only positive is that I worked with Will Davis and he was great. That’s the reason the review received two stars at most.
This is my second time having my vehicle serviced at Ed Voyles KIA and both times were pleasant experiences. The technicians were nice and professional, the service was completed sooner than promised on both visits, and my car was washed and cleaned up nicely before they brought it out to me. Would definitely recommend and will definitely return. Thanks Ed Voyles KIA, for outstanding service!
I brought my Kia Sportage into this location for recall service for the terrifying your car might explode recall notice. Setup an appointment 2 weeks in advance, delivered the car that day to the dealership for service. At the time of this writing, they have had the car for more than a week, with zero contact. I cant get get anyone on the phone, no-one responds to their own text-based status system, when I call I get shuffled to voicemail-box which is full. Cant even take a message. Terrible service. Lots of Kia Dealers out there, go literally anywhere else.
Awful experience!!! I went May 27th to schedule an appointment because the check engine light would come on/off. The lady at the service department said You dont need an appointment for that - I thought it was odd but she worked there. I returned May 31 and the service attendants asked if I had an appointment - I said no, I was told by an employee I didnt need one. They said I needed one - 1st availability was 6/15. At drop off on 6/15 service manager said well contact you within 48 hours. That didnt happen so I called; service manager had me waiting over 15 minutes - I could hear background noise but no one was on the phone. SM called back with no news about any analysis done to my car after 2+ days. Picked up my car with nothing in exchange for all the time I wasted.
My wife and I bought our first new car at Ed Voyles Kia and we couldnt be happier! Jack Stricklin was an amazing salesman and answered all of our questions while also making the whole experience fun and exciting. We highly reccomend working with Jack and Ed Voyles!
Our experience was amazing! From the initial customer service calls with Shannon to the sales experience with Everald to the end with the Chris the finance manager. I dont anticipate needing to come back for another car next week but I will certainly point anyone I know in the market for a new car to Ed Voyles Kia.
Jonathan Parks is amazing! He worked with us from phone to driving off the lot. He listened to our needs and helped us get just what we wanted. I told him over the phone about our financial needs. And once we were in person he made sure to do everything he could to make us comfortable and get us a great deal. He was friendly the entire time! Highly recommend anyone looking for a car go straight to Jonathan. While Jonathan was amazing the man who helped us close the loan was atrocious. A believe his name was Chris. In the back office closest to the wall. Very rude and misogynistic. He was attempting to sell the gap insurance and the way he went about it was nothing short of frustrating and in some ways hurtful. The first deal offered was not within our budget. When turned he turned to my husband pointed to him and said well this is on your credit so Im asking you. After my husband turned him down he offered a better deal. My husband tried to make it clear with getting upset that it was my decision and he again cut me out the conversation. The only part he included me in was when he said You need it cause you know youre going to hit some curbs. As if me being a woman meant that I would hit curbs and not be able to handle an suv. If not for Jonathan Parks I would give this place one star because of Chris horrible attitude.
Went there on scheduled appointment for an issue with my vehicle that’s still under warranty just to be informed that they need to keep it a week just to look it. Furthermore, they do not offer loaner cars. None of that was mentioned when I scheduled the appointment so I wasted hours driving for nothing. However they offered oil change and routine maintenance on the spot (because it’s paid and not covered by warranty)…next time just say you don’t wanna perform warranty service on phone instead of dragging me out there. I will be filing a complaint with Kia Corp. I avoid mechanic shops just to avoid scammy behavior just to run into it at a freaking dealership…
I have been here three times. Every time I’ve had an issue, being forgotten even when I was scheduled to be there ( happen twice) and the waiting periods exceeds two hours every time.I understand that they can be backed up on orders or lack of personal/mechanics.Besides the issues the place itself is good and the people are very nice and hospitable.
Will Davis has always been a pleasure to deal with, both personally and professionally. Will communicates promptly and leaves customers with a positive feeling about the interaction. I recommend contacting sales associate Will Davis when conducting business with Ed Voyles Kia of Smyrna.
Bryan was very helpful and made my experience simple. I traded in my 2 year old Kia Telluride for a brand new one (just the color and trim I wanted) and Kia offered me nearly the same as what I paid for mine. It was a great experience and Bryan was there every step of the way. Love my new Telluride.
If I could give zero stars I would. Women BEWARE !!! First off I go online schedule a test drive for a car that is advertised at 16,999 . That’s not the car they show me cool fine. I told the sales man that car was in my budget. He shows me another car a year newer with twice as many miles. I assume he’s helping me stay in budget . He comes back with 22,000 listed to finance full of bogus stupid ceramic cleaning fees . Then I leave , the manager follows me out to my car (made me very uncomfortable) , tried to convince me that I should finance with car at 18800 with 1500 down. If you want to be treated like you’re stupid and can’t do math go here
The day before we came here, we went to Toyota in Kennesaw and had a horrible experience. So when we went to this Kia we were wary. But everyone was so nice and willing to help. Our sales rep (I think his name was John) was super friendly and welcoming, and got us our dream car within an hour and a half. We love our Kia Niro!
Literally THE WORST dealership I have ever come across. I have given this dealership chance after chance and they have failed me every single time. I only come to this place because it’s 5 minutes away from my home. I was waiting an hour for an oil change for the man to walk over to me to tell them that they haven’t even started on my car and the workers went to lunch. He didn’t even care at all and they made me super late to get to my duty station! The salesman here are pathetic, they just want to put you in the car to gain a sell and don’t get my started on the service department… TRASH! Not to mention my brand new 2022 car had an electrical issue that took a month to repair. Beware and please just go somewhere else to save yourself the headache!
I am a disabled veteran that made an appointment on January 7th to get a car service. Let it be noted that at my appointment I was told that “an appointment is only to drop off the car not to get the car into a bay”. So what is the point of making an appointment you may ask? Well when you figure out that answer I’d love to know also. Anyways, while I was at the appointment on January 7th, I specifically asked this location’s service provider to check my brake pad levels. Three weeks later, my car started making screeching noises when I pressed the brakes. I returned to this location on February 4th for appointment at 11:15 am. I arrived at 10:49 am and dropped my car off for the service (to change my brake pads). They stated that I’d have to also flush the brake fluid all for a total of about $800. No problem. The problem that I have is POOR customer service and POOR communication. My car was at the shop for 4 hours with no update. I had to uber myself back to the location and when I arrived the cashiers and the service provider were rude and still provided no estimated time as to when my car would be finished. My car was finally ready at 5:00 pm. This location is unprofessional, untimely, and inconsiderate. They need new staff that conduct themselves professionally and provide updates to their customers.
Jack Stricklin is my guy! I know these folks job is to sell cars, and yes my payment is alot higher than I wanted. BUT I also got an almost better car than what I went in for. I sincerely appreciate this team for their professionalism and willingness to help. Keep it up!
Service was exceptional! Everald Smith started my search at 9am and by 6pm I was signing papers and driving home in my new car! I would definitely recommend this dealership to my family and friends.
After having an awful experience at the Chamblee location I was beyond happy with the service provided here at Smyrna. From the first phone call to finishing fixing the issue with my car, David was the absolute best! 100% deserves a raise for his excellent customer service.
My salesman was very nice, patient and professional. He made me feel as if he was my guardian Angel. I really do appreciate him very much. I’m going to recommend him to my family and friends. Thank you Daidrean.
My car buying experience was amazing! I went to this dealership looking for a certain vehicle and it ended up not being what I necessarily wanted. Bryan Wright is the car salesman working with me. He suggested another vehicle that had what I was looking for in the car I initially went looking for. He allowed me to test the vehicle he suggested and I loved everything about it. Thank You Bryan at Ed Voyles Kia!!!
Price gouging!! Once you see a car you like for the price online, when you get in the store since they didnt help you find. The dealer /manager and sales agent go up on the price for a sale, thousands of dollars over the msrp. The way the sales rep explained the detailed breakdown he covered up how the car was priced, making me believe that the MSRP of the car was being honored. I dont recommend unless you want to pay about 10k more than the asking price. Customer service was decent, guess thats how they trick you. I traded my car, it was like the money they gave me for the car they added to the new car. Total RIP off!
I bought my 2022 Kia K5 GT from here last June and now only have 10,000 miles on my car. Last Sunday, March 13th my car wouldnt start so I had to jump my car off Sunday and Monday morning. I called the service department, explained everything to the girl that answered the phone, she then told me that they couldnt get me into service until April 24th, I said to her so Im supposed to jump my NEW car off everyday until then. Her response was YES! unless you want to take your car to another dealership. I wasnt happy with her response and called back, pressed 0 to speak to ANYONE ELSE but her! The guy that answered took my info down and assured me that he would get this to someone who could help. The next day my salesman from June called to explain that there was nothing that they could do before April 24th and that I needed to call other dealerships to take of this. I wasnt happy that I had to call around to get help for a new car that was 100% still under warranty and shouldnt have to be dealing with this at all with a car with 10,000 miles on it. I had to take valuable time away from work to call around and around to other dealerships to get them to take care of a problem that Ed Voyles should have been going over and beyond to take care of for me because it was bought at there lot and already had a bad battery. Thank goodness that Calavan Kia West was able to fit me in the next day to run the diagnostic test and replaced my battery in less then 2 HOURS, yes thats all it took. Left me wondering why Ed Voyles couldnt have taken that little of time to make this right. Im very disappointed with the lack of customer service.
From the very first time I set foot at this dealership, which was early May 2022, they have been nothing less than superb. The customer service, the knowledge of the Stinger, several employees owing the same type vehicle to fully understand my issue, the extremely quick turnaround of my vehicle!!! Man, they will forever service my Stinger!!!!Thank you so much for getting my black beauty str8!Nacoe
Have to say I was not happy with response from next door at Used Car Honda from someone. At all . But D’Quincy In Kia Service was absolutely the best !! He communicated everything to me . He was nice kind and professional. Everything thing he said was the way things happened. I also got a great sense of trust with him!! Also thankyou Kia.I wish I got a hood of DQuincy sooner and next door one guy would have been caring and helpful. But Kia Voyles came through big time. I talked to many Kia places in last 6 months couldn’t get them on phone on hold and nasty. Not YOU GUYS DQuincy and the service girls!! Even the young man that got my car for me outside was amazing!!! Thankyou you guys YOU were great . Beyond great! So happy to be back in the road. You guys did it right and on time and even sooner and honest . Communication was amazing. Thankyou .
Ramsey was very helpful and detailed and patient with me during my process of buying my car. And I got a car of my choice and very happy and I recommend him to everyone. And the whole staff we all welcoming. Thanks Ed Voyles Kia
Jack Stricklin was able to work with his manager in helping my wife and I lease a vehicle that was appropriate for our circumstances and our finances. This car dealership was up front and honest.
Took my brand new car to the service department, I’m assuming this isn’t safe to drive. Waiting to speak with someone from your service department to resolve the issue. I keep getting transferred to voicemail
Best experience buying my first car!i never felt any pressure, the whole process was honest and clear.great attention from sales people and business manager. I highly recommend visit ed voyles kia of smyrna.
It can be a stressful time to buy a vehicle in metro Atlanta: cars are hard to find and pricing is tight. The team at Ed Voyles Kia of Smyrna got me into a car I love, with terms that satisfied all of us. I love my plug-in hybrid Niro.
Zack Miller was very thorough and professional. It was an easy and delightful process purchasing my vehicle. He was very knowledgeable and patient.
Go to Ed Voyles Kia of Smyrna no cap. Chris and Brittany worked the best deal that you could imagine for me and my family. Got us out of a challenger that was too small for our growing family into a 2023 sportage! Can’t thank them enough!
What a sorry service experience. Ya know, “ Covid and everything” is the excuse given why it takes 6 days to conduct 30 minutes worth of repairs. Everyday, they say the car will be ready and it never is—go somewhere else.
Its a awesome place to take your car to be serviced. The customer service is excellent, they are always pleasant and the waiting area is very clean. Ive never waited past two hours on my vehicle.
They are one of the worst Ive ever dealt with. How you have a good credit score, a down payment and still have to get a co signer??? Really??? Thanks alot Kia. You truly lost a customer here..,.
We had a great customer experience with our salesman Jack Strickland. He was very attentive but not hovering, which we appreciated. The only thing that was disappointing and confusing was that the MSRP price given, was not the same price quoted online. When asked why was that, they stated because it was Saturday. You would think incentives would be added due to the increase.
Quick. And resolved quickly. Online scheduling was easy and good. All compatible on iphone too. They see you as soon as you arrive. They knocking on your door before you get ur seat belt off! Free Lyft up to 10mi is awesome. They took me to work and back. Everyone was honest. Looked for best discounts I could get. Recommended for you car within warranty. Due to costs after warranty period you may try to find another place since prices here and any dealership really are usually higher but it is OEM stuff they fixing with.
We ordered the part, then went to pick the part, we were stock at the counter for over 35 minutes to get the part and pay for it, there is absolutely no care or concern for customers time, the staff particularly in part and cash register perform extremely slow and of course they are short staff and knowing that no team work is obsrvabal.Will look elsewhere for our part and service need.
Darius was extremely patient, knowledgeable and professional. Was able to get me approved for a brand new Telluride. 5 star service all around.
My experience was nice. The staff was so friendly and they made sure all of my vehicle needs was met. Yes, I will continue to bring my car here for service...Thank you.
Had a more complex transaction than the typical purchase. Even so, Lizbeth and James both took care of us, made it as painless as possible, and we were in and out quickly with our new vehicle. Thank you!
Other than waiting on title, tag and registration, you said you would send in mail, every thing is ok other than i can not drive it......Will Davis was very nice to me....he helped me through the experience ....he is a good sales man.... thank you Will !!!!!!!!!!!!!!!!!!!!!! still waiting on tag reg.&title
They literally say ”Yeah you need to pay 15000$ for mandatory dealer add on if you want the Kia EV6”. I understand there is demand and all, but 15k is 3 times the maximum something like market adjustment should be. Do not let them take your hard earned money for nothing and do your business elsewhere.
Salesman Bryant was courteous and professional. Very knowledgeableNo pressure to buy. I would differently refer this Dealership
Brian made the entire trade-in and purchase of my new vehicle seamless! I appreciate the customer centric approach and attention to details!
Jim Voyles was awesome to deal with and he is definitely carrying on the family tradition of excellent customer service and in-depth knowledge of the vehicles! We have now bought two cars through Ed Voyles Kia and are about to purchase our third. We HIGHLY recommend going here for your next purchase for first class service!!!
Very personalized purchasing experience, Everland handled the front end and Chris handled the back end both are experts and capable of working with various types ofcustomer needs thanks
First off I was on my way to see my family in Atlanta Georgia so we had some pretty bad whether so we had car trouble so I barely made it to the dealership and RASHI CHEVALIER came to my rescue on a holiday and last minute! He said 10 -15 days he made it 3 days thank everybody to make it home in the D!
This was my first time buying a new car; that being said, there was a lot I didn’t know/expect. I am happy with my purchase nonetheless.
Great Experience at Ed Voyles KIA in Marietta. Jack was a true professional! Thanks to that entire team
I was always treated with kindness and respect. Ed Voyles Kia of Smyrna really cares about their customers. Thank you!
I love my kia Optima 2020 drives great,and I have gotten compliments on it as well,you take care of your car your car will take care of you🚘🛣
Buyer beware of a car salesman named Jon. not only did he refuse to look at my trade (even though he gave me a value for it) he told me if i wanted to get the actual trade in value for my car i should go to car max or any other dealer needing trade ins. you would think kia would at least make an effort to LOOK at the car before saying it’s only worth $x! didn’t answer any of my questions. honestly felt like he was just looking for a quick deal.
Kind people! Willie Davis took care of us well and made the process easy. Kept us updated everyday as we waited for our car to come in! Told me as soon as my car pulled in the lot. Very friendly! My husband and I were pleased! Wish our Car was filled up with gas, as I have gotten used to from other dealerships, but all in all great experience.Thanks Willie!
Jonathan Parks at Ed Voyles Kia, Smyrna is a great guy. He took good care of us when I went there to buy a used car. He was prompt, courteous and knowledgeable about his cars. He helped us to get a good deal on the car that we selected. I would certainly recommend him.
I absolutely LOVE my new Telluride! Brittany was so wonderful to work with and made me feel comfortable through the whole process. She kept me informed and really was working with my best interest in mind. Thank you for making this such a stress free purchase!
I am new to the area and need an oil change after drove my vehicle from San Francisco to Atlanta. I couldn’t book appointment anywhere within 2 days but Ed Voyles KIA was able to scheduled appointment within 48hrs. Service was impeccable. You won’t be disappointed. Top notch service
Went in for an oil change and tire rotation. I was originally scheduled for a Monday, but was happy that KIA was able to accommodate my needing to move my appointment up (due to a change in my military schedule). If you’ve ever scheduled a service appointment with them, then you know they stay booked, so I was grateful for them fitting me in earlier! The serviceman was nice and professional! The waiting lounge was clean with a tv, water, coffee, and snacks. The service took about an hour, which was expected. I was satisfied with the service and the amount of time it took.
I cannot speak more highly of Zack M. He was incredibly patient and forthcoming with details necessary to complete my purchase. As a single woman entering the dealership (we all know the tales), I felt so comfortable and able to express my concerns and needs without feeling pushed. Zacks kindness and care made the sales experience worth it. I am thrilled with my purchase and excited to forward his information to someone else looking to purchase. Thank you, Zack!
Jack was an AMAZING help! He asked what I wanted and did everything in his power to find it!! I was able to excitedly leave with what I asked for thanks to him and other staff! Will definitely be recommending him and this location whomever needs a vehicle !
Friendly staff, great service, and right on time. Dequincy said my Niro would be ready at 2pm and it was finished by 2 pm. I am glad I took my car there for its 60k service and will happily take it there again.
Great experience and friendly sales people. Hard to find cars right now but they had a few!
Brittany made this process so easy. I couldn’t believe how fast she got me in and out of there! Amazing! Anytime I’ve been to a dealership in the past it takes an hour or 2 to get the deal completed. I hate sitting at dealerships or anywhere for long periods of time. I was literally there for just 15 minutes. Brittany had all of my paperwork ready from the previous day we spoke. All I had to do is come in and sign my paperwork and test drive. I can’t stress to you enough ask for Brittany!!!!!!!!!
Save yourself the pain and don’t EVER buy a Kia. If you have a Kia already, do NOT get it serviced here. It took me 9 months to get an issue fixed that I told them on day 1. This place doesn’t deserve even a single star. Cannot believe the hoops I had to jump through to get my Kia fixed with them. The sales side of Kia has good reviews and I’m sure they are awesome, but they leave you out to dry once you need it serviced. Summer 2019 my cylinders were misfiring. Got it fixed, not really an issue with service. Fast forward to Feb 2021 less than 2 short years later and the same problem happens. I make an appointment and their first available is April. So come April I take in my car, tell them what’s wrong, but the check engine light suddenly turned off right before I got there. Charged me $70 but told me they couldn’t fix it because the light wasn’t on. So I take it home, the light turns right back on and keeps misfiring. I make another appointment and this time they can’t get me in till July. I come in, I tell them again that the cylinders are misfiring and they completely ignore me and diagnose it for something else. But they don’t explain to me that it was completely unrelated to the cylinders misfiring and just tell me that they have to order a part, that it’s covered under warranty, and that they’ll call me when the part is in. So I thought great, this is the thing that it needs, the part will come, they’ll fix it and the nightmare will be over. No. I wait a month, call a few times, and by the time I get ahold of someone the part has already been there for 2 weeks and no one called. So then I try to make an appointment to get it fixed. I left DAILY voicemail messages for the service manager and never received a response back. Finally I was able to get ahold of someone and make the appointment for their first available which was October. So now here we are Oct 13. We didn’t hear from them until 4:30. They said they replaced the warranty part and that “oh! Your cylinders are also misfiring we need to do a fix on that and that will be $575.” After some discussion he offered to fix it for $410 and told us it would be done by 10 am the next day. We didn’t hear anything the next day. I called around 4:30 pm to see what was happening. The receptionist couldn’t tell me. About 10 minutes later she called me back and just said, “your car is ready for pickup”. This is literally the worst experience I’ve ever had with any dealership EVER. To sum up: poor service, poor quality product, poor management and communication skills. I will NEVER buy a Kia again and will tell all my friends the same. If you do happen to have a Kia already, get it serviced somewhere else.
I love my experience. Tre’ Johnson was the best of help and he help me drive off in my 2023
Came looking for new car in a bit of a pinch. Great service from everyone. My salesperson was Bryan Wright. He was very informative and patient as we test drove a few different models. Came in with a budget and a good idea of what I was looking for, and they didnt disappoint.
Worse experience with a Kia Dealership I have ever had! My service advisor, David never called me with an update, I had to call him 5-6 times before receiving a call back. Only for him to tell me that my car had been assigned a tech but after a week of sitting there, it still had not been looked at. I took it in for a recall issue! At one point David placed me on hold while he was suppose to speak with the tech assigned, but he never came back to the phone. After 35 minutes I hung up, called back, and was told David had left to run an errand. Still no update on my car that I dropped off before Thanksgiving on the 18th, and today is the 1st of December. I will never bring my car to this Kia again.
Great Service! I had a flat tire and tried to contact the service department but couldnt get through on the phone. Online appointments were more than a week out. I drove to your dealership. Quincy, my regular service advisor, was at lunch so a very tall gentleman (Scott?) jumped in and took care of my problem very quickly. In a very reasonable period of time the tire was repaired and I was back on the road. Kudos for a job well done..
Brittany is a consummate professional. She listens to what you are looking for in a vehicle and insists you are comfortable that your choice fit your expectations and needs. If you are looking for a personable no pressure sales experience... you need to see Ms. Moorer.
I spoke to Everald on Monday December 20 . We set a appointment for Wednesday 22th for a test drive. I told him what I wanted and he could go ahead start shopping for my car. I had to postpone that appointment until the following Monday. Then I thought better of that and reset the appointment for the same time. But then our oldest son died and we rushed to the hospital to view his body. So we arrived at dealership hours later. Because I really needed a new car without delay. Mr Everald went over and above through my crying breakdowns to make what I needed happen. He did that! He deserves a bonus reward and his name in lights. Thank you so much for your service.
They dont honor advertised price. I found the car online for 30,000. Called the dealer to make sure they still had the car so that I could test drive and purchase. They informed me that they made some up grade to the car so it would be more. I have no problem with that. When I get there the car was exactly as it was advertised for and the so called updates were same a the listing online. When I asked about it they said they didnt update the website and pricing. So they had the time to update the pictures and the feature of the car and not the price. 2 days after I walk out of there, they update the site but still not the car that I wanted. Everything is still the same.
I think I called 2-3 other dealerships trying to get an appointment for my 60k service, and couldnt get through to the service department. I get it - right now everyone is short staffed and things are moving slow in all industries.I was grateful when I not only got someone on the phone, but that they could get me in the very next week. Aside from a minor snafu when I arrived (my appointment wasnt showing in the system), everything went smoothly. They were able to fit me in despite being slammed (do these guys even have time to eat? Theyre working SO hard!), and I spent a few hours in the lounge working on my laptop while they worked on my car.They got it done half an hour earlier than estimated and vacuumed out my car. I got a list of items Ill need to fix or replace and estimates on when Id need to get them done to keep my car in great shape. Since I live on the road and drive everywhere, I really appreciated that extra touch of what to keep an eye out for (read: start saving for).All in all, a pretty painless experience. Car maintenance is never really fun, especially when everyone is overworked and understaffed. But my experience here was great, and Id take my car back any time.
We were helped by Lizbeth during the entire process. She made it super easy for us and answered all of the questions my wife and I had. They were also the only dealer who had the Niro Plug In Hybrid in the trim level my wife wanted in the Metro area. I would recommend Ed Voyles Kia and Lizbeth to anyone interested in purchasing a Kia vehicle
Can’t say enough about this Kia location!!!! Everyone, and I mean everyone, was fun, friendly, and great to work with. This is how buying a car should be!!!!It was super easy transaction. They went above and beyond for my daughter in law buying her first Kia! She got a great deal on a cool Soul.
Zack Miller ..the Sales agent closed my deal with Great customer service! The whole process of buying a car from Edvoyes Kia was Superior. The deal was closed the same day! I walked in and left with a 2022 kia Sorento. I love EDVOYES KIA!
I called Ed Voyles of Smyrna to do my service check on my 2022 Scorpian Stinger bc Chambler was having staffing issues(I guess due to covid). They took me right away, they were lfast effient and very helpful and friendly!
Ed Voyles is the best in Atlanta for customer experience. This is our second Kia and third car fromthis dealership. Our salesperson, Brittany, was so pleasant and professional and clearly happy to work there. The finance team was amazing-friendly people and clear, easy to understand process. Great car, great company!
Special thanks to Liz !!! She helped me get my dream car & the transaction was smooth
If you are looking for a car for you or your family - you dont need to go any farther, Ed Voyles Kia Smyrna is the place for you. People are friendly, very accommodating and knowledgeable. I was happy for the customer service experience extended to me by these folks, especially by Stephen Empie, no wonder he has numbers of Employee of the Month plaque on his desk. This place is highly recommended.
Had to drive my vehicle last minute for vacation to FL but my car needed a quick service first (oil/tire rotate/air, etc.). Quoted 90 minutes-2 hours but they got me in and out in 60!! Fast service and I felt comfortable my car was ready to tackle the long trip. Thanks!!
Bryan Wright helped make the experience smooth easy and no hassles. Enjoyable to knowledgeable on the vehicle. Highly recommended.Thank you.
Went to buy my first car here. My salesman, Jonathan Parks, was beyond great. Super attentive, kept up with us a ton, and found me a great deal! Would recommend!
We bought our son his first car last Saturday 7/24. The staff was great and worked with us to make the deal happen. We couldnt be anymore pleased with the service we received. Even had random workers that we didnt deal with come up and congratulate him on his first car. Thanks for making a special day...special!
Oh my goodness!!!!! I would give 100 stars. I was nervous when I arrived with my daughter. Liz gave me an appointment the same day. Even though it was late she took her time and NEVER rushed me. I truly appreciate that. I even returned for classes on how to use functions on my Kia. I recommend her to anyone. Especially women who may feel intimated. Thanks for EXCELLENT CUSTOMER SERVICE!If I could describe Liz in one word, it would be …….AMAZING!!!!!!!!!!
Awesome customer service. I was over an hour late for my service appointment, 1000 miles beyond the required service time and heading out of town again in 48 hours....and there were no other available appointments for at least 2 weeks.Quincy and his team NEVER mentioned that I was late!!! They checked me in with a smile and finished my service in less than 90 mins. Its such a joy to experience this type of service nowadays. I will gladly drive the 40 mins to Ed Voyles Kia moving forward. Thanks again!!!!
We were very satisfied with our Ed Voyles Kia experience. Our sales person , Willie Davis was knowledgeable about the Telluride and very pleasant. He quickly got the answers to our questions if he did not know.I would recommend Wiilie and the business.
Had a good experience trading in my current lease for a new Seltos for my daughter. Smooth process, nice car, everything as promised. Special thanks to Zach and Chris for their good work.
The whole car buying experience was great my sales person Brittany was very helpful and knowledgeable about the car that I purchased she made sure that I was taken care of she offered me food and something to drink I would give her 10 stars the overall experience was 100 top of the line I would recommend family and friends to Ed Voyles Kia Cobb pkwy
It was a great experience working with Bryan! He was thorough going over every detail of the Carnival we purchased. He went above and beyond offering snacks to my 2 year old while we were waiting to go on the test drive. Could not have asked for a better experience when buying a new car!
My experience at Ed Voyles Kia of Smyrna was great and I bought the perfect vehicle for my familys needs! Jack was a fantastic sales person who made the car buying process as smooth as possible and he did a thorough walkthrough of my new Telluride. Everyone at the dealership was friendly and helpful. Id recommend this place for anyone looking to purchase a vehicle!
Drove by just looking around and happen to see a Tacoma out front. Larry and the team were extremely friendly and helpful. Walked away with a great truck!
The service department was very professional. Services were completed in a timely manner considering it was a very busy day. My car was returned spotlessly clean and COVID appropriate safety practices were used.
I had a great experience purchasing from Ed Voyles Kia! Their communication was great, they were able to work with my busy schedule, and I was able to get a great rate on my new Soul. Jack is a fantastic sales person, so fun and easy to work with! The sales manager Keith was able to answer my questions and concerns over the phone. Jack was even kind enough to deliver my new vehicle to my house.All in all, highly satisfied!
We had a wonderful experience at Ed Voyles Kia. This was because Jack was super helpful and so easy to work with. He made us feel so comfortable, was very knowledgeable and we felt like he was a great advocate for us throughout the buying process. If you go by here, definitely ask for him!
Daidrean was awesome. He was able to work with us and get me the car I wanted with no trouble. Definitely recommend
Jack was such a tremendous help and made the buying process simple and easy. Love my new car, Thanks!
Very helpful with the information that I needed to make a choice of vehicle. Easily one of the best salesmen I’ve had. I came in the evening, but he got the deal done for me in a timely fashion. Love the fact that he didn’t waste my time with a bunch of “sales talk”. Tre showed me the vehicle, answered my questions, and didn’t try to “over sale” me.
Couldnt have asked for a better car buying experience! Much of that goes to Jack for taking great care of me throughout the process. From keeping in touch while insurance processed my claim to making sure I had everything I needed after the sale, hes easily the main reason this went off without a hitch.
Jack Stricklin is the man! First off, his salesmanship is top notch. He’s not just in it for making a commission, but in it for making a super happy customer. Made sure we left with the car of our dreams. Thanks Jack for everything and we will definitely be back for the next one!
Ron in the service dept was great. He kept me up to date on the progress of the work being done on my vehicle.
Hard to make an appointment online, but called in and had an appoint set up within days for a 15K maintenance. Service Center was professional and expedient.
Excellent service from the seller, but the dealer tricked me into buying a sorento, he asked me for an initial $3,000 to maintain a business and insure my car for 15 days and after 3 months they returned my money, because according to my car never arrived and every month they told me the following week, they gave me devalued money, it was a total deception.
Do yourself a favor and avoid this service department like the plague! They have absolutely no clue what real customer service and appreciation looks like. Do not waste your time or your money here. Stay away! Trust me.
I had an engine replaced and my service tech was awesome. He kept me informed and was super helpful
I had such an amazing experience at Ed Voyles Kia. Zack was the best. He listened to me and followed through with the car I asked for. He wasnt pushy like other salesman Ive dealt with. He made my car purchase experience easy, positive, and amazing. I would recommend everybody to Ed Voyles.
Stephen Empie did a great job of helping me find the best vehicle for me. He was no pressure and professional. When it is time to trade I will be giving him a call
First time here for service. Work with Rashi. Schedules appointment same day. Great and quick service as well as excellent customer service!!
Just want to let you know Ed Voyles Kia is a great place to buy a car. The salesman jack was wonderful. He took great care of my mom and me. He was great at showing my mom who didnt even buy a car there how to work her car. If you want to buy a car from Ed Voyles please see the salesman jack.
Tre was great! He was very professional, and I am satisfied with my purchase. Keep up the great work Tre.
Came here get tire replacement on 2021 Kia K5. 1st customer here. 2 hours later Im still here. Come on now.
I was assisted by Bryan W., who immediately assessed my needs and gave a realistic option- which I am quite satisfied with. I told Bryan before hand what my past experience was with a dealership was and it like it was his mission to make it 20x better. I was also given an AMAZING deal for my trade in. I got in the dealership at about 6:45 pm and left at about 8:30 pm (because I was a chatty Kathy) but that is world record time for me!! I came in with my financing already settled so it was a breeze. The gentleman in finance (I believe his name is Bob, I really hope I’m right) was VERY kind and helpful as well. So I know what you’re thinking, with all the great things I have to say, why not 5 stars?! Well, I emailed a few times the night after I left about a few items I left in my trade-in and I never received a response. Realistically my rating is 4.75 stars but it won’t let me put that. Bryan has called me since the visit but I was at work and failed to remember to mention it. I would definitely buy from him again
Will is great. There were a couple of minor issues after I took possession of the vehicle, and he was quick to jump on getting those things corrected.
This was one of the easiest car purchasing experiences I have ever had. Thank you Daidrean Ramsay for your help.
Called service department kept being put on hold person answers phone most likely should not be in the service department if you can not even quote price reprogramming a key fob or at least kind out and tell you other than transferring you to someone voicemail.
I really enjoyed working with Zach. He was very patient and he made the buying process as easy as possible.
Let me tell you how easy this process went. Droppes off my vehicle the night before, keys placed in an easily accessible envelope and then dropped in the mailbox, filled out the form on the envelope, requested a call before service to check prices. Got a call first thing the next day with prices and to confirm service. Got a call back with diagnostics and prices. Had to pick it up after hours. They left my keys with sales as requested. EASY PEASY! This was one of the BEST experiences I’ve ever had getting service done on my car. I didn’t buy my 2014 Soul here but when I’m ready to get a new one, I know where to come! Thank you guys!
My car was taken in quickly and the work was done quickly as well. The service writer was very professional and so was the young man who met me when I arrived.
Was the best time I’ve had in a dealership. Felt like home, no pressure at all. Was super easy to test drive cars, to talk to sales, finance, etc. Everyone was straightforward with pricing, what the car offered etc. No pressure at all. Facility was clean. Super happy with my sportage- thank you Jack and Everald!
Thoroughly pleased with the attitude and knowledge of the staff when I took my Soul in for a recall issue. I’m sure it’s beyond the dealership’s control but I’m constantly disappointed at how expensive dealerships are with everything from lightbulbs to filters to tires. I wanted to give them my business but the prices are just too high.
I had a very good experience with Brittany! She was thorough and answered all of my questions that I had when I purchased my vehicle. She was very trusting and knowledgeable! Go see her for your car needs !
Jonathan Parks was amazing. The whole process was quick and smoothService dept was quick and efficient
My car been in the shop almost a year today I received a call from Quincy the service manager who have been one of the people telling me that everything were being handled.. Today I received a call from him appearing to had forgotten about all the lies he was telling me.. now I’m responsible for the repair because my warranty ranned out..I can’t believe this billion dollar company would take advantage of a single mother that have been struggling to pay the car note while my car in the shop . I never even really got to drive the car because another dealership had sold me the car knowing that the motor was going out.. it’s a pandemic I can’t believe how women are still being taking advantage of by billion dollar companies at such a distress time
I was able to knock out several service issues including a recall matter in 1 visit. I didnt want or could not wait for vehicle to be ready, so dealer called me a Lyft to take me back home so I can work. Come to find out they needed to keep car 1 more day anyway. Service staff was polite & had can do attitude. Quincy was the bomb!
Brittany was my sales rep throughout the process. I live out of state so Most things were done through email calls or text message. I let her know what I was looking for and what I didn’t want and she helped me get a great deal on a brand new vehicle. I drove 4.5hrs to make a trade in and all of my paper work was ready to go. After going through finance Brittany took me out to my new car and walked me through all the details and set up for everything.
The services I received were done great. The lounge is ok for the size building it is. I like the fact that they have started back washing your vehicles but whoever washed it just wet it & didn’t really clean it. If you’re going to provide service for your customers. Then you should actually do it to the best of your ability & not half step on that service. Or just not do it at all.
ABSOLUTELY HORRIBLE CUSTOMER SERVICE. The service department never answers the phone or responds to their voicemails. My car is set to be towed to another shop for repairs through my insurance and RON the service manager has yet to release my car.
I purchased my first car from this Kia! Their staff member, Angel, listened to my requirements and helped to find the perfect car for my lifestyle. He remained kind and honest throughout the entire process and was knowledgeable about each prospective cars’ qualities. He did not stop until I found the one just right for me. Thanks Kia, and thanks Angel!
My experience at Ed Voyles Kia was great!! Will Davis was my salesman & he was so positive & a pleasure to talk to. He made the car buying process very smooth & stress free. I left the dealership more than happy!!
Jack Stricklin was the man! Very honest and upfront with us. He got us in and out in warp speed compared to others. Jack wasnt your typical run of the mill sleezy car salesman either. Dont let the surfer boy look fool you, he knows what he is doing. I appreciate the way he handled everything start to finish. He even took the time to help my wife set up all the electronics before she drove it off the lot!
After they sell you a lemon that needs a whole new engine after 50k miles, they will be completely unsympathetic and unhelpful as they tell you they have no courtesy/loaner vehicles and that they will only reimburse you for 1/3 the cost of what a rental vehicle runs for these days. The manager even had the nerve to try and sell me a new car while I wait up to two months for the lemon they sold me to be repaired. Before this experience I was planning on buying other Kias in the future. Now I will never buy another one and will tell anyone who will listen to steer clear of this location.
This is the BEST Kia service center in Atlanta. Ive had nightmare stories from other centers and drove a long way just to go to this one after I saw the reviews. Great customer service, got my car fixed within an hour and even washed and vacuumed it for me.
Did my first big girl purchase here! I was very nervous, but Brittany (that’s my girl right there lol) and the whole team made me feel so much better & confident about the decision I made! Everything went so smoothly & fast! You guys are amazing!
I usually have a good experience here, but today, not so much.I took my car in for an oil change and tire rotation, which turned out great, but there were a few things that popped up during multi point inspection.I was told that my break light was out and it needed to be replaced. I was also advised it would be $40 to replace ONE break light. I asked the service advisor why it cost so much, he proceeded to tell me that it was due to labor. I felt the price was a bit high, but I wanted to be safe, so I paid for it.I called another Kia dealership close to my home, they told me that they dont charge to replace break lights and they would inspect the light for free.I feel like I got ripped off.
Every time I come to the service center there is ALWAYS an issue. One time they blamed me and said I “must have put water in my washer fluid.” Another time they broke my antenna in the car wash at the dealership and couldn’t fix it for 2 months. Lastly they said I didn’t book correctly and couldn’t service my car until late June. On top of all the issues this place is never nice or helpful. I’m finished bringing my car here even though it’s very convenient.
I went in to Ed Voyles Hyundai not knowing what to expect from their sales staff. I have use their service side of the business before and have been very satisfied in their level of care. Buying a new car can be so intimidating and personally I am always on the defense not knowing what is trustworthy. I was pleasantly surprised. Tom was my salesman. He was extremely knowledgeable and honest and polite, even when I berated him with questions. The sales staff and business office from both Hyundai and Kia were nothing but pleasant and patient although I had them there after their regular business hours. They made sure that I got into the car I wanted. I left extremely giddy. Totally satisfied with my deal. Very happy with my NEW VEHICLE.
My advisor for my 45,000 mile check on my 2017 Kia Sorento was efficient, forthcoming with all information about work to be done, and made my visit pleasant while leaving with a confidence in the service performed on my vehicle.
Unable to get my car in for diagnostics for 7 months. Whatever they are doing in the service department is not working. I emailed and called and eventually spoke with someone who didn’t care in the slightest that my car needed fixed (a known issue that had a service bulletin out and was under warranty) and that continuing to drive it would have caused irreversible damage to the engine.
Jonathan had all of my needs meet before I got there. When I got there the process was so smooth. No back and forth. Everything was exactly what he said. Great customer service. Love my new car. Thanks again Jonathan and Kia
Greetings, Im completely at ease when dropping my vehicle at Ed Voyles Kia Marietta. To ensure the success of my visit, Ron Thompson is thorough in his questions of my service needs. He takes care of my car like its his own. Thanks Ed Voyles Kia
Terrific experience! Everald was great as well as management. There was an issue with the car when I got it and they immediately said, we got it, bring it back in and we will take care of it. They did just that.
Original: James and Will are great. They are responsive and professional. Their price is very competitive. It was a pleasant experience, and I would definitely recommend anyone whos in the market for KIAs. I mean I would do another business with them for any future KIA vehicles. Im a happy customer.Update 11/13: I realized there are already over 2k miles on the car I bought yesterday. I shouldve made sure I checked out the car properly (I needed to leave for an appointment asap at that time). Today, Will clarified my questions, but still the purchase doc I have indicates 24 miles. It wouldve been better if this kind of thing was clarified up front more clearly. I still think it was a decent deal, and the price was fair even with the mileage though, but I hope this could improve next time I visit.
Willie Davis is a fraud. My brother went in for a car and asked me to co-sign and mr Davis processed a whole $80000 loan in my name, and told me what does he want me to do about it. Save your coins for an honest salesman
Ron, the customer associate I worked with explained everything my KIA Soul needed, stayed on top of everything and he had a great attitude. Thanks to Ron, it was a pleasant experience.
The staff at Ed Voyles Kia were really helpful and upfront. No pressure and was comfortable with my purchase. The most painless car buying experience youll ever have!
Ron Thompson is by far one of the best Service Advisors that I have encountered at the Ed Voyles Kia of Smyrna. He is always polite and takes the time to explain what maintenence issues needs attention on my vehicle, Ron, along with the rest of the staff are the reason I continue to come back to this location time and time again.The customer service is top tier. As long as I have a Kia, my car will be serviced nowhere but here. Thanks Ed Voyles for hiring the best! Ron, you are great asset. Keep flourishing!!
Zack was my salesman. He is 5 out 5 stars!!! Absolutely fantastic guy and will go above and beyond for his customers. I have bought two cars from him now and would buy every car from him. His customer service is fantastic. The GM sales manager is the worst! All he cares about is making a sale no customer loyalty, or anything else. Luckily I didnt have to deal with him much and wish I never had to interact with him. Fortunately I dont think most customers do which is good for the company because they would probably lose a lot of customers if they had to deal with him. Another down side is the paperwork from the finance department. It takes forever! Definitely plan on being there for at least 3 hrs just for that. If you are looking to buy a car give Zack a call he is fantastic! He made the car buying process easy.
Thanks to Jack I had a great experience and was able to drive off with my one of my dream cars. I initially came in with my heart set on something in particular and ended up leaving with something even better. Jack was extremely patient and helpful throughout my entire visit. Thank you again Jack for making this happen!!!
Was a great experience until we got to the finance manager to sign the paperwork. I have purchased a lot of cars. I mean... a lot. This finance manager by far was the most high pressured sales on the extended warranty and gap insurance that I have ever experienced. 15 mins or so pressuring me to get all of the extra extended warranty and GAP insurance. It almost caused me to walk out without purchasing the vehicle. Otherwise, the sales rep and sales manager were excellent. I will return and would recommend this location. Just be prepared for a 15 minute drill with the finance manager.
I wanted to thank Brian for a great buying experience and service with the purchase of the Soul. It was the quickest for buying a new car with all my experience buying cars. I wanted to thank the manager who approved to match the lowest price I had from another dealer. This vehicle was for my Dad, who needed a newer dependable car to take my brother, who recently suffered a stroke, to his physical therapy appointments. Appreciate the customer service, and I will remember this when Im ready to upgrade to a new Sorrento or Telluride.
I had a really great experience. I am completely satisfied and will be back. Thank you to Quincy my service representative, the receptionists, and Wesley the car porter. Also I appreciate the relationship that the dealership has with Enterprise which allowed no disruptions in my schedule as I navigated in a busy city and made it easy for me to get my repairs seamlessly. Thank you again!
The guys were very friendly and Tre Johnson my sales guy listened to what I wanted, and he was very helpful, and I am happy with what I purchased.
Tried to buy a car and called to confirm they had it. They even told me to come in. Well guess what. No vehicle because they sent it out on a loaner.... Terrible communication and service and unreliable information!!!
I had the BEST experience with the product specialist Bryan!!! He was amazing from the moment I stepped out of my Uber 😭 He understood all of my wants and safety requests and made sure I found and RODE OFF my dream car, a 2021 at that!!! I am so appreciative for this experience and recommends this dealership and specifically Bryan Wright!!! I couldn’t be more excited, still, even as I’m writing my review!! Thank you again!!
It was so convenient that I was able to make my entire deal via text. It only took a few minutes to have my deal approved by the sales manager and at a price that beat 3 other dealerships on the same vehicle. The finance manager was also very nice and even funny but I had to wait in the dealership for over two hours to sign papers. That was a ridiculous amount of time to wait considering all things had been previously negotiated. Other than that, no complaints. I would use them again. Ask for Stephen.
I purchased a used Doge Ram and within a year I find out paint damage was hidden with a cover up paint repair and I had undercarriage damage that forced me to hav to remove y step up to get into the truck. I went to Kia and got the most rude response and I was told “We didn’t inspect the under carriage so how would we know”? Be careful purchasing a used vehicle! I have them two stars because the customer service was decent.
II was ushered to a comfortable waiting room with coffee and snacks. The service advisor was courteous and the service was very prompt. They even offered to give me a ride, but I declined. I left in less than 2 hours with my car running very well. Overall, I am very satisfied.
Exceeded my expectations. The process was seamless. My sales person Daidrean Ramsey was very professional, friendly and knowledgeable. I’m very satisfied with my purchase.M
I just want to share the experience I had at Ed Voyles Kia on Wednesday. My Sales Associate was Will Davis and I have to say that it was the easiest and best experience I have ever had at a car dealership. Will greeted us with a friendly wave and asked if there was anything specific my wife and I were wanting to look at. My wife, mind you, did not want to deal with a pushy salesman but Wills approach was soft and courteous as it should be. He immediately got the keys to a vehicle we wanted to look at and opened the vehicle. We wanted to see some different models and politely obliged and took us to several to look through. We still not seeing what we wanted asked to see some other models. Again, he politely obliged us with that request. We took a vehicle out and he waited for us to return and had already got the keys and vehicle ready that we asked to drive next while we were out test driving. When we returned we saw exactly what we were looking for and asked to drive it instead of the vehicle he had got ready for us while we gone. And yet again without hesitation he got the keys and off we went. Will Davis made everything as pleasant and easy as possible. He never once tried to sell us on anything. He allowed us to think and sell ourselves on our new purchase. He is a total professional and we will purchase our next vehicle from Will and Ed Voyles Kia I am sure of this. Also the Finance Manager was as easy going and friendly as Will so the experience was totally satisfying. Thank you Ed Voyles for a great Sales Team experience.
I came in for an oil change after thinking I had scheduled it online. after arriving I realized the online appointment had not gone through but they were able to work me in and get my oil change done in a reasonable amount of time. which was great. I thought it would take a lot longer. Thank you for the great service.
Poor experience , if they’re going to exceed the time my vehicle should be ready, to work on another vehicle, they could at least provide me with transportation home even though my 11 miles isn’t within the 10 mile limit. They don’t provide any update status and when I ask, “shortly” and “not much longer” is what I’m given although my vehicle was already supposed to have been done.
Recently I have an on-going issue regarding my Kia Forte. I called be-cuz my car was not driving as usual. Something was very wrong. So, I had to put my hazard lights on driving abt 40 miles... I was close to Caravan Kia in Lithia Springs so I stopped there to hav someone check my car. The service I received from them was very good. I had to leave my car there for service. Kia brought me home. However, Ed Voyles Kia where I bought the car said,we would not be able to service your car until January. Really? I needed help because I was afraid to drive it home. I said Calavan Kia was close to me while I was out making errands, otherwise, I would have brought it to them since I bought it there. The lady on the phone said, it was good I was there because they couldnt ln d not help me until next year! THIS NOT THE WAY KIA DOES BUSINESS! I HAVE BEEN A CUSTOMER FOR ALMOST 10 YEARS. I HAD A KIA RIO AND KIA FORTE. KIA SERVICE TO THEIR CUSTOMERS IS ALWAYS, EXCELLENT. I am very disturbed about my experience with Ed Voyles Kia!
Expensive and rude. I got a new Kia and called to have an inspection. I was sent to three voicemails and had to keep calling back. When I finally got someone, they told me its $150 for a general tire/brake/windshield inspection. Ive had cars through Nissan and Ford and they do inspections for free. Other places will do them for $50. I spoke with Quincy when I called and he was rude, said thats how they choose to conduct business, and hung up on me. I am surprised thats how they treat new Kia owners. I would not recommend this dealership and especially would not recommend working with Quincy.
Total reviews rating 4.5
199 Reviews for Ed Voyles Kia of Smyrna 2023:
Review №1
2022-07-04Great experience from start to finish. Worked with Jack over the phone to find the exact vehicle I was looking for, and worked with Brittany in person. Everyone was incredibly helpful and kind, no one made me feel pressured into purchasing anything, it was a smooth purchase. 10/10 will highly recommend your dealership to anyone looking to purchase in the future.
Review №2
2022-03-09Darius was great, greeted me as soon as I got out my car, it was a quick in and out. Got my dream car 2022 Stinger GT2. He said he was going to take care of me and he went above and beyond that. Best customer service I’ve ever gotten. Go in and see him, will definitely send people his way!!! Already started to do my modifications.
Review №3
2022-06-30I just purchased a 2023 Kia Sportage SX Prestige from here, customer service was great until the purchase was complete, after that it was a disaster. Too many issues to list here, would not buy from here again.
Review №4
2022-01-15Jack was extremely helpful throughout the whole process of finding my wife the perfect car. Down to every detail. I would highly recommend anyone to go see him!
Review №5
2022-02-22I had been searching for a new to me car for about a month and I found the Sorento I wanted in their website. I applied for it and was contacted immediately. I went to look at the car, found out I was approved and received the deal I was hoping for without any haggling. John was my salesman and he was friendly and easy going. He answered all of my questions and dealt with my impatience like a champ. I drove away owning my car on 2/19/22 and I am extremely happy! Everyone was friendly, helpful and accomodating. This was my second time buying from ED Voyles and they made a happy customer out of me.
Review №6
2022-05-30Absolutely great service! My salesman, Jack, was very knowledgeable on the model I was interested in and he was very efficient in the paperwork as well. I was quite impressed how professional he was. Also, the Finance Manager, Andrew, was really nice and sharp and covered everything clearly and thoroughly. Ed Voyles has a couple of good employees with these two. Id be back to by another car from them for sure!
Review №7
2021-09-03Ed Voyles Kia of Smyrna was the absolute most wonderful car buying experience Ive ever had. Jack Stricklin (was the salesman) and Chris (in finance) were the ones I dealt with they were extremely helpful, knowledgeable, friendly and all around GREAT people. I have already recommended them to my friends and family. I LOVE my new car!!
Review №8
2022-03-03Daidrean made my first car buying experience very easy. He was so patient and I did not feel rushed or pressured at all. I loved that he had personal experience with car that I ended up getting and it showed. Thank you again so much!
Review №9
2022-01-24The dealership overall did a good job. In particular I thought Jack (sales) and Andrew (Finance) went above and beyond to take care of me. Jack in particular went out of his way to make sure my wife and I knew about all the features of the vehicle even coming to our home to walk through the features, since only one of us could be at the dealership to sign the paperwork. Andrew did a great job of working the service options to fit my needs (high amount of mileage/year). Thank you Jack and Andrew.
Review №10
2022-05-08They were quick, friendly and a very clean establishment. Brought my car in a day earlier than scheduled and they still took care of my vehicle. It is imperative that you must schedule an appointment to get service on your vehicle. Quincey, Service Lane Manager, A real stand up gentleman. Easy to get a hold of if not leave a voicemail and he will return your call In a timely manner. Will definitely come back.