Appointment required
Yes
Elements Massage in Roswell
Categories
Location on the map
Roswell, Fulton County, Georgia, US
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Crowd
LGBTQ+ friendly
Yes
Phone: +1 678-496-9264
Site: https://elementsmassage.com/roswell
Site: https://elementsmassage.com/roswell
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
Comments (109)
Best massage ever from Eric. Dont judge a book by its cover, he is a gentle and smart person...but strong and will do wonders for your body. I couldnt move my shoulder for over a month without crying in pain, he was able to help heal it so I could do my job. Best neuromuscular therapist around.
When I set the appointment on the phone, the woman was very nice and made sure to explain things to me. She also made sure I knew where the building was located. When I first walked into the building, it was very calming yet welcoming. The aroma in the air and music playing was also very calming and subtle enough for you to not feel overwhelmed and be able to hear. Jessica was very welcoming when I came in. She got me the paperwork I needed as well as answered my questions and reminded me of somethings before my massage happened. Quida, made me feel very comfortable and made sure I knew not only what she was doing but why she was doing that particular thing as opposed to something else. It was my first professional massage ever and she made me feel like Id been having massages for years. My overall experience was very great. 10 out of 10 and would definitely return (after all I did get the membership after just 1 visit).
Very good service. No pushy sales. My concerns were met and my therapist really focused on my needs. They give you the option to add an additional 30 minutes if the time is available. I purchased a package to return once a month as my therapist recommended. I’ll pay the introductory price each time. Well worth it.
The staff is the BEST I’ve ever interacted with at a massage studio. The masseuses are the most respectful, knowledgeable, and effective. The front desk is always so friendly and makes the visit all the more better. I’ve taken my sister here twice already for her very first massages and she loved it!! 10/10 recommend
I love the professionalism, the friendly service, and the compassionate care and attention we received. My mother had a bad experience getting a massage a few years ago and was afraid to ever get a massage again. I told her about my experience at Elements but she was still reluctant. I treated her to a massage this weekend and you helped her get over her fear and trauma. The ladies at the front desk and Miss Mina took excellent care of her ❤️ I truly appreciate the Elements Massage family! This was the first place I ever got a massage and I’m a loyal customer. Now my mom is sold 😁 My mom and I plan to return monthly. Thank you so much!
I dont like sharing bad news but I highly recommend trying somewhere else. Save the frustration. Ive had 3 bad experiences here and I just dont want you to waste your time. They cancelled a massage on Mothers Day, they kept charging me after my monthly sessions were up and it took 3 phone calls to have it resolved and refunded and now this time, after giving them one last try, they scheduled me for a 60 minute when I called for a 90 minute and could not accommodate. Maybe youll have better luck.
I love going to Elements Massage! The staff is very welcoming and professional. Rachel was amazing! She used the perfect amount of pressure and made me feel at ease. I felt so much better after my session that I went ahead and booked another session with Rachel. If youre looking for a massage place, Elements is the place you need to go!!!
I had a membership here for about three months. I needed to cancel due to moving out of the area. When I went in to the establishment in person to cancel my membership the receptionist seemed knowledgeable about canceling the membership. I signed a lot of paperwork in order to do this but never saw anyone actually type anything into their system. I continued to get charged for another 3 MONTHS and called to ask why this was happening and the receptionist told me there was no cancellation paperwork that was filled out. I was FURIOUS!!! They said I had to come in IN PERSON... AGAIN... to fill out the paperwork. I had moved away and there was no way I could make it there to cancel. They also told me that it would charge again because you have to fill out the paperwork 30 days in advance, which I had already done. I wasnt getting anywhere with them so I called my bank and told them about it and my bank made it right. I use Wells Fargo and they did an awesome job of getting me all of my money back because I hadnt been back to the establishment since I canceled my membership. Please do not sign up for said membership due to theft. My friend had the same thing happen to her. SAD!!! I loved my girl who I got services with but the establishment I would not recommend due to management issues.I own a business in Woodstock, GA and would never treat my customers this way... It makes me sad to have to write this review because I know how hard it is to run a business. With that being said, I hope they will take better care of their paying customers in the future and that they will learn from this mistake. This effects the massage therapists getting more customers. In my experience, they did an awesome job with there service renderings. The management, however is what I have a problem with.I write this review to warn customers of theft by membership... not because I was unhappy with my service.
I love how Elements Massage puts clients’ safety first during these times. They limit the traffic to only one client in the lobby, take your temperature, change linens after each client and added extra 15 minutes between appointments to clean and sanitize EVERYTHING in the room. Everyone wears masks. With a little baby at home, I needed massage for my back maintenance but was hesitant to go outside given the social distancing guidelines. The staff at Elements made me feel VERY SAFE and my therapist Mayna was amazing, as always. I’ll definitely come back soon!
Best massage I ever had🤞 and I went to sleep that has never happen.Erik was his name might spell it differently. We did couples massage.
Very clean establishment the receptionist was very helpful and nice with us. My therapist was Rachel and she was great! They all made my first time experience good and I will go back.
Yesterday I went for a massage at Elements Roswell and it was a wonderful experience. I had a 90 min with Mina. It was exactly what I needed. She took her time and spent a lot of time on my problem areas. She seems to genuinely love her job and that is always nice when receiving a service like this. I highly recommend Elements and Mina!!
Amazing!! Best massage I have had! Today was mine and my husbands first visit and we signed up for the monthly massage membership. I love how flexible the program is and it really makes wellness a priority!If you haven’t tried this location yet you are missing out!!!
I went here for a prenatal massage and it was the best!
I went to see Tara the first time with my neck so stiff I could barely turn it one direction. After a few massages she had me feeling so much better and back to normal. I am so glad I found her! Highly recommend.
I would highly recommend Gabrielle. Her deep tissue massage had the right amount of pressure in my troubled areas. Three days after my massage my body feels great. I was so impressed, I even signed up for a membership.
Excellent staff from front desk to therapist. Quida was amazing. Great environment, consistent in great attitude and friendly service. Good investment in your health! For the price of membership, would highly recommend!
Booked an appointment for some back pian Ive been having. They messed up my scheduled time and the massager went home. Im very annoyed as I drove 30mins to get here and they didnt even apologize. Terrible service, nobody was even at the front desk. Go literally anywhere else.
My wife went in for a free massage given to her for relief of some stress. The massage itself was good, but somewhere along the way they got her into signing a contract where each month we have had money taken out of our account since Feb . We live in canton/ballground and there would be no sense to sign into an agreement. Now they aren’t willing to reimburse the money. I know first hand running a business and to always take of the customer the best way possible without being taken advantage of is rule of thumb. I will continue to post further reviews on any possible website there is, so no other person will be taken advantage of. Yes it took to June to figure it out because I though Element was a homeschooling thing we enrolled in til they called one day and asked if I wanted to pay the past 3 months because for some reason the credit card wasn’t going through. Shame on these places that do the little bait and switch especially during these times when a lot of people are hurting and financially beat down. I’ve read other reviews and it sounds like it is a common thing. Putting a complaint in with the BBB next week and will continue to leave reviews where I can.
My husband and I always have a great experience when we come here. We got our first massage using a group on and ever since that we decided to join as a member!! Best decision of our life❤️❤️ . I just recently had a massage done by Eric and he was amazing gentle and got all my knots out!! I will be back to see him!!
I had my 1st massage ever back in September. The massage therapist was Eric. He was wonderful, very professional, and gentle. The pressure he used was just right for me. He asked about my problem areas, and where to focus his attention. I highly recommend Eric to anyone looking for an enjoyable, relaxing experience.Thank you Eric!!!!
Best massage I have had in years. The atmosphere is totally relaxing and the staff is so helpful. I plan on going back again. Their membership packages are excellent and I like them better then massage Envy. Their therapist are much more consistent then other places I have visited.
From start to finish, it was a pleasant experience. Scheduling the appointment was quick and easy, checking in was easy and the wait was very short. More importantly, I loved the massage! Vasti was wonderful. She got all the knots out of my shoulders and back. I am feeling so relaxed!
Won’t ever go back! Had my appointment at 4pm showed up at 3:45pm and next thing you know it got canceled because the massage therapist didn’t show up! Waisted my time..The ladies in the Front were super sweet! But won’t ever go back.. sorry
I like Elements, because it is easy to book an appointment and Eric is GREAT! He really understands the body and how to help with any issues you may have!They are currently practicing safe guidelines and I felt very comfortable there. place. My visit was with Eric and he was amazing!
Michelle is amazing! She really gets into all my knots and I feel like a new person every time I leave this place. Love my monthly sessions here.
Enjoyed the massage. Reflexology helped with my frozen shoulder. Will definitely go back!
There is a man there named nicknamed Scorpio who is honestly one of the best massage therapists I have ever seen. Dont let the biker appearance fool you (although he does ride) he is one of the jolliest teddy bears I have ever met. I came in with a hurt shoulder and after talking with him for a minute he already knew my problem, worked very carefully as to be sure that was the case, and fixed it in less than 15 minutes. He is upbeat and passionate for his career and helping people. I can not gush more about this man. If you go here ask for him and he will do you right. Also he does home visits with his own massage company too if that suits your preference.
Very relaxing, my masseuse was very knowledgeable and shared that knowledge with me, the front desk worker was very polite and had a great energy, the process to get in and out was very quick and easy
Natalie Goodwin, they did the same thing with me too.I went to this establishment twice and on the 3rd massage I decided to cancel my membership I called in and been told that they will cancel my membership and asked them If I need to sign anything I been told no and that they will email me a confirmation letter to my email address I never really went back to check for the confirmation letter until I noticed that I been charged again this month , I called in today and the receptionist told me that I have to fill out a cancellation form knowledgeable about canceling the membership and told me that it would charge again because you have to fill out the paperwork 30 days in advance, which I wasnt told about when I called in last month .I would not recommend this establishment due to management issues and bad service.
I absolutely loved my massage! It was my first one and I was very pleased! I live far away, but I work in the area. I will definitely revisit after work one day.
A complete waste of money. Therapist did not review intake form before massage so not sure why its required to be filled out. My first visit and it will be my last. She basically rubbed oil on me without any pressure or consistency. I could have done that myself.To Owner: I was seen at Roswell locationLast name is Ross and I was seen by an older African American woman named Debbie.
Very first massage that Ive ever had. It was a prenatal massage and wonderful. Debbie was so attentive to my needs and very gentle with me and my growing tummy. I was relaxed and thoroughly enjoyed the experience. Thanks Debbie.
After a mediocre first visit to Elements, manager Andrena more than made up for it on our second go round. Not to mention that both she and Winston have magical hands :) This experience completely changed our opinion of Elements Roswell and we will gladly return. It was definitely the most exceptional customer service Ive ever received. Thank you!!
Sherrie is hands down way more than a massage therapist. Her knowledge of the muscles is second to none. She is knowledgeable and asks questions. Makes the massage about you! Definitely not your average therapist.
Overpriced for hands on time advertised. Frankly its false advertisement! Its advertised as a 60min massage... you pay for a 60 minute massage, yet you get a 50min hands on. And its NOT full body like I know a full body massage. Freaking rip off! Will not be returning or recommending🙅♀️🙅♂️
Quida was amazing. Miss my girl Charmaine but Quida made up for that. Have had horrible back pain and Quida used her clinical experience to help me. She seemed like she truly cared about me and went the extra mile.
Bought a groupon for a 90-min massage. It was probably the best one Ive ever gotten. Sherri was very in tune with my trigger points and would lighten up when it was too much. I would definitely recommend this place.
EDIT: I got charged again! If the “issue was resolved” then when why Am I seeing ANOTHER charge on my account!? No one sign up for their subscriptions. Don’t do it.I had been going to elements for a few months and everything was fine. In December I decided to cancel my subscription. After reading the reviews I knew I had to physically go IN to elements to sign a form to cancel. I did. I signed a form saying I wanted to stop my reoccurring payments. Today I got charged again. This is not okay. I guess they plan on taking my money for the rest of my life.
Cathy is my personal fav as she is well versed in all types of massage. She listens to your concerns and tailors her modality to fit your needs?
Best masseuse award goes to Mr. Ron! He always listens to my concerns and knows exactly what to do / which techniques to use to relieve my pains/aches. I used him pre-pregnancy, during pregnancy for prenatal massages and then now post-pregnancy...and always feel 100% after the appointment. Thank you RON!
I had the best massage from Michael. He listened to my needs and had me so relaxed by the end of my session. Next time I am in town, he is the one I am coming back to!
An excellent experience! Helpful and very professional customer service and the massage was awesome! Very thorough and relaxing. My masseuse went above and beyond.
I had a really good experience today. Ashton gave me one of the best massages I’ve had. Highly recommend!
Easy to make an appointment. Staff was friendly and my massage was great with friendly conversation. Will be returning next time in Atlanta!
Ashton was amazing. I had a 2 hour massage and I could actually move my neck after the session. Very friendly environment.
Quita is very knowledgeable about pressure points and triggers.I have been having terrible headaches and her massage helped meIt is ongoing but i know i am in good hands with her. I will continue treatment with Quita.
It was a great massage. The standard price is a little high and theres a push to get you in biweekly. But, Eric was amazing!
Courteous staff. My masseuse is awesome. Couldnt help but do a monthly plan.
Very customer service oriented. The masseuses are dedicated, friendly, and create a comfortable environment. Elements Roswell is convenient to my home and work as well.
Very relating Mark was very professional and was very attentive to my needs. The staff was very nice professional and very helpful. Will be coming back every other month only because I live an hour and a half away.
Sherri was great, very professional. The staff was very nice and the place clean. The only negative thing is that I could hear the person in the other room talking at times.
DO NOT COME TO THIS BUSINESS. I REPEAT DO NOT GO HERE. George and front manager is awful.
Excellent massage! Ron is great! Everyone was friendly and helpful throughout the process staring with booking!
During a very subpar massage, my lady proceeded to tell me that I could never understand the political climate towards minorities due to the fact that I’m a white man.Unprofessional. Awkward. Will never return.
9/30/2017 OMG!! That was like the BEST money Ive ever spent on a massage session!!!! Top 1-2 massages 💆🏻 of my life !!!PHENOMENAL 🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼~Thank you Winston!!⭐️⭐️⭐️⭐️⭐️
The massage therapists are wonderful! Staff members are nice and efficient!
I always have a great experience. Ashton really knows how to get to the root of where the tension is.
Debbie was great . So easy to make an appointment. Massage was one of the best.
Great Staff - LShonda rocks, the front desk always has a smile and massages are transferable!
My massage therapist was amazing, I had a great appointment!
The receptionist was so helpful and informative and my massage was one of the best Ive had!
Very very professional staff... Very friendly , patient and polite... massage was effective and relaxing 😊😊😊
Always good. Staff is professional, friendly and very competent.
Friendly staff and very professional. COVID protocols in place.
Wonderful massage. Hidden gem. Nice and clean and professional
Atmosphere was nice for the price. Veronica was a fantastic therapist!
Wonderful service and excellent massage therapy. Eric is fantastic.
Amazing massage therapists who melt away all your tension. I feel like Im walking on air when I leave elements.
Great massage-- relaxing and peaceful facility. I highly recommend Veronica!
Why call to make an appointment and be charged for monthly to find out front desk doesn’t book appointment? Terrible customer service, unreliable and waste of time.
Drive thru at lunch, long line of course but super fast. Awesome as always!
I cancelled my contract here and they continue to bill me and take my money every month do not sign anything they are thief’s!
Perfect place to either relax or have True muscle issues taken care of...
Your muscles will melt like butter. Personality plus on all of the staff.
Staff was friendly. Massage was good. I’d go back.
Courtney gave literally the best massage Ive ever had
Fantastic massage, great service, incredible value!
Mark is absolutely amazing and I would recommend him to anyone
Great experience. Cant wait to return.
Very private rooms and professional staff. Overall a great experience!
Ron was awesome and my massage was great.
Love the convenience of online appointments. Sherri is the best!!
Rock stars all
A truly relaxing experience that took away years of stress.
Totally relaxing and private!! Will recommend
They get the job done and feels amazing
Very professional and helpful!
Solid staff... friendly and intuitive.
Great massage at a great price!
Fantastic healing experience
Great techs, very skilled.
Very friendly and kind. Very relaxing.
Someone please 🙏🏾 open a location in Gwinnett!
Weak massage and Underqualifed staff.
Awsome
Excellent massage!!
Great sports massage.
Londa is the best!!!
Total reviews rating 4.6
109 Reviews for Elements Massage 2023:
Review №1
2022-05-05This is my second visit here with my mom but I have called several occasionsWe received 4 one hour massage sessions as a Xmas gift. Mom had a massage with Ashton whom I highly recommend. Ashton is very knowledgeable about the anatomy and circulation which was amazing given my mom is diabetic and experienced back pain. Ashton is amazing and professional.However the most memorable experience we had was with the receptionist Mercedes. From answering the phone to arrival for appointments, Mercedes is such a pleasant energy a true asset to this establishment. She is polite,informative and has shown exquisite customer service with each encounter.Not to forget her patience with my barrage of questions. Being in the service industry myself, I can honestly say having Mercedes as an initial point of contact is why I will will continue to come back and suggest to my friends and family.We all have bad days and get frustrated from time along the way, having a smiling face over the phone or arrival to an appointment are small details that truly contribute to a memorable experience.
Review №2
2022-06-23The ambiance at Elements Massage is incredible. Courteous, compassionate staff make you feel pampered and valued. Each therapist customizes your massage to your individual specification with just the perfect amount of communication so your massage is relaxing and personalized just for you. I would recommend Elements Massage to anyone.
Review №3
2022-03-29First time ever massage and I was made to feel very comfortable. Very friendly and helpful. I believe this will enable me to continue my exercise regimen. I will return.
Review №4
2022-07-07JR is a fantastic therapist and very intuitive to address the needs and concerns of the client. His expertise has made me feel like a new person!
Review №5
2022-03-23Excellent massage therapy. They employ more seasoned and experienced therapists compared to places like Massage Envy or Lavida Massage. This place is great especially if you have a medical condition that requires physical therapy as some of the therapists are trained in medical massage and pain management.
Review №6
2022-01-08Mercedez is wonderful! She does an incredible job and you cant help but love her. The massage therapists Ive seen so far are caring, personable, professional, and go above and beyond their responsibilities to be a massage therapist. I only wish it were closer to my house.
Review №7
2021-11-17First, from start to finish the customer service was great! The ladies that scheduled me were so nice & understanding. They even made some suggestions, which I appreciated very much. My massage was done by Niki. It was so good I had a hard time leaving the room.
Review №8
2022-01-02I had a 1 hour session booked and the therapist decided to leave before my session leaving me stranded after I drove 40 minutes to have this massage. The manager didnt seem too interested in fixing the issue, instead she booked another session with another client right in front of me after my massuese left me high and dry.
Review №9
2022-04-25Have been massaged by many if the staff. Each has their own style, but all are consistently great! Love the vibe!
Review №10
2022-02-19Professional, courteous service. Love the peaceful music and aromatherapy! Great way to end a stressful week with a relaxing massage.