Identifies as women-owned
Yes
Enterprise Rent-A-Car in Vidalia
Categories
Location on the map
Vidalia, Toombs County, Georgia, US
From the business
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 912-538-0121
Site: https://www.enterprise.com/en/ca...
Site: https://www.enterprise.com/en/ca...
Opening hours
- Monday:9AM–1PM
- Tuesday:9AM–1PM
- Wednesday:9AM–1PM
- Thursday:9AM–1PM
- Friday:9AM–1PM
- Saturday:Closed
- Sunday:Closed
Enterprise Rent-A-Car in other cities:
Comments (66)
I had submitted my reservation through the app, but when I got there, there was an issue so they had to restart my reservation. That wasnt so bad, except they didnt have the car size available that I had reserved so they had to upgrade the vehicle size from a compact to a SUV. They did not make it apparent that I would be charged for the larger size, I simply thought that due to the mistake I would still be charged the rate I had requested on the app.
Enterprise in Vidalia, GA was so helpful and got me right back on the road! Customer service with a smile!
Been doing business on business level and personal level since 2006, would not go anywhere else. The Best to Me.
We made a reservation. We came into the office a few hours later and were turned away because the vehicle wasnt ready, as it needed to be cleaned. We were told it would be ready in the morning. Being flexible, we returned in the morning at the time she said they opened (9AM) to find the doors were still locked.After waiting for them to open, we then had to wait longer for her to get ready for the day. Then we had to wait for her to get done with her phone calls. After fifteen minutes of waiting for her to be off the phone, we have to now wait for our car to be cleaned. You have to be joking me. This postpones my trip even further when we should have demanded they cleaned the car last night and waited an hour for it then. Were seriously paying for it now.3/24/21 - After a year and multiple attempts to respond to the request for more information, I have received no resolution. Ive heard twice that they will escalate my concerns higher and someone will get back with me shortly. That never happened. I get the feeling they only post a response to appear as if they care and will take care of any issues.
Had to get a rental for insurance purposes, took two days to finally get it. Customer service is pretty good, they only have two representatives in there, so keep that in mind always.
There were a lot of inconsistencies especially when trying to get someone on the phone. Nobody was on the same page. I’ve never experienced this in the past so maybe this month was a off month. Maybe next time will be better if I choose to rent from them in the future.
Will never rent a car here again! My insurance company set up a rental for me here and the employees at Enterprise that work there called me and confirmed my rental was ready. A friend gave me a ride to town to pick up the car and on the way there they called me again and said my rental was no longer ready but they were getting me another one ready and would call me back in a little while when it was ready. I waited in town for a few hours and it was getting late so I called them and no one answered so my friend gave me a ride over to this Enterprise and they had closed early. I had a trip planned and missed it. They never called me all weekend or the next week so I went to Nissan of Vidalia and rented a car. The Rental process at the Nissan dealership was very easy and they were very friendly. Enterprise needs to fire sorry employees like that!!!
I made reservations on the 2nd of February for a large size vehicle. I received a call at 6:42pm the night before my pick up day on April 3rd saying they didnt have me a vehicle and to call before a go pickup the next morning.... I did call and still had nothing for me to drive. She told me check back later that day to see if they would find me solething. I did so but then I got no answer their phone started forwarding me to the Dublin, GA location. So basically I was screwed the day I suppose to take my whole family on vacation. We ended up having to drive multiple vehicles. Poor service and Enterprise could have called me way ahead so that I could have made reservations with someone else.
Informed the lady about a dent. She stated its smaller than a quater not to worry about it. 7 months later. I get a bill in the mail saying I owe 230$ for said dent. Will not use them ever again. Much less, recommend them.
I’ve been trying to get a rental from this place for the last two days. They told me to come back TWICE to pick up a car with no car there for me to pick up. Absolutely aggravated with the lady named Holly up there. I wouldn’t have giving this place a star if I had the choice. Never again would not recommend.
Very nice and helpful. Explained the process fully.
I actually this is my sons truck he hit a deer and they fix the truck for him and it looks great and they did a good job
What I like best about Enterprise is there commitment to customer service, for example if they do not have the car you have requested, they will give you an upgrade not a down grade on you choice of a car. I love to request a mid side car and oops they do not have one left so I get to drive out in a big size car. I am Lovin It
In the beginning; I was hesitant about renting a vehicle, but the staff was super friendly and very informative in helping me through this process. I will be using them again.
Awesome! Getting the car from you all made all the different for me to see my lovely daugther, whom i havent seen in some time now! I praise God for the Entire Enterprise family here in Vidalia. You made a dream come true!
IF I COUKD I WOULD GIVE ZERO!!!! Ok, so I needed a car for ONE DAY 5 hours tops , ( Saturday ) and because they close on Sat and Sun they wanted me to rent the car on Friday and pay 3 days...!!! Can we make America great again and open in the weekends??? GIVE JOBS AND SERVE YOUR CUSTOMERS PROPERLY!!!!!
I would like to take this time and thank Brittany for a wonderful,amazing most exciting time. She is so professional at her job this enterprise car rental office is the best experience I had at a rental office. I would recommend this office to anybody. Thanks Brittany.
The staff was very courteous and friendly. I had requested a Chrysler 200 via the Enterprise Rental Car website. When I got to the Vidalia location I was told that there was not a Chrysler 200 available in Vidalia; but, they had a Kia Soul available. Im 64 tall and 300lbs. Did not think I would like the Kia Soul, much less fit into it. However, I must admit I was pleasantly surprised at how well the Soul handled as I drove from Vidalia to Orlando and back on Interstates and two lane black tops. The price was very competitive. The Kia Soul was very clean and had low mileage. Am glad I did business with Enterprise in Vidalia and look forward to renting from them again.
Will not use the Enterprise in Vidalia,Ga again. Had to wait 4 days just to get a car and then after I returned the car I have to wait 4-7 business days just to get my refundable security deposit.
The lady that rents vehicles at the Vidalia center is great, the guys who were there upon my return need a course in customer service! Will return to the Jesup location for further rentals
They NEVER have any cars available. You can book it online & it says available online but they don’t have even 1 car.
Really great customer service
Always a very easy and convenient place to get a rental.Staff is Always helpful and courteous.
Lady was by herself in Vidalia Ga office but got me done very quickly
Vehicle was very nice and attendant very helpful. Only one person working counter service was a little slow.
Awesome service? Clean rental! Overall excellent interaction!
Every person was absolutely wonderful. Service is
I would really recommend this place for car rental the service was awesome
No longer will rent from this location, go to Douglas Ga instead. Better customer service and faster.
Loved it i was treated awsum and got a discount on my next rental!!!!!
Can you used a Debit Card to rent from here?? I dont have a credit card and never will...lol
I am a return customer. Good service nice cars.
Ashley and crew are the best
If you need to rent a vehicle you cant go wrong here.
These guys are so helpful and customer friendly. Id refer them.
Disappointed. Said they had a car but when I got their they were out.
Prices are a bit high, but the service is wnderful.
Cheap prices for good rental cars
Nice rentals
🤨🤷🏾♀️
Friendly service. Clean vehicles.
Very unhappy I had to go rent somewhere else
The people here are great, very helpful.
Not good experience
Easy on and out! Very friendly staff!!!
Quick and fast with friendly employees!
Very helpful and friendly folks!
Poor customer service lead to a lost sale
Great customer service
Friendly service
The guy was Very Rude
Very happy to help you
Ok
Great service
AWESOME service
Loved it...
Total reviews rating 3.8
66 Reviews for Enterprise Rent-A-Car 2023:
Review №1
2022-02-15I had a reservation for the rental car to be brought to me on 02/3 since it is an option online. When i called on 02/02 just to verify so i wasnt left stranded they told me they do not bring the cars to you. So that was the first problem. I made an appt for 10:30 a.m. for 02/3 instead while on he phone. When i got there to pick the car up at 10:25 a.m. they told me that my reservation was actually made for the day prior at 2:30 p.m. and i would have to wait an hour and a half to get a car. When i went to go pay they would not accept my card. I then had to get my sister added to my insurance policy and get her debit card since mine could not be accepted. To top it off, the customer service rep was not bothered by any of this at all. It was almost as it was a joke to her. I left work and drove an hour to the rental car place just to have to wait an additional two hours after arriving. It was very unorganized. The only reason im even giving two is because when i dropped the rental back off the lady, Ashley, was very polite and got us seen quickly while juggling two other customers as well.
Review №2
2022-04-15The Vidalia Enterprise shop is fantastic! Ashley has been awesome every time I have rented. This past rental she found a car for me when there were none available anywhere in South Georgia. I highly recommend the Vidalia branch Enterprise!!
Review №3
2022-05-27Reserved a car, but they hadno car for me at all when I went to pick up. They said they may get 1 in, and they would definitely call if so. No call, and when I went by after close, there were 4 cars available??? What? Will never reserve with them again.
Review №4
2021-02-101. Bank locked down card thinking that they were trying to commit fraud.2. Representative asked for another card. Said I had to transfer funds. Told her I would be right back. Went to Walmart to the ATM to transfer funds from savings to checking on a different bank card.3. Came back and the car I was supposed to be renting was being issued to someone else.4. Told her I was back. She said that I had to wait while she waited on the customers.5. She then waited on another customer.6. While waiting she took care of 2 other customers.7. There is no place to wait except outside in the cold and wet.8. After finally getting everything taken care of the vehicle they gave me is not the one that I wanted. And to top it off the maintenance light was on and I took a picture and Im posting it.9. And also I was not informed that I was going to have to pay taxes on the payment that my insurance company was making. To me that is illegal it should be included in what the insurance company was paying. Youre the one to have a contract with the insurance companies to rent vehicles from you.I will be informing my insurance company.
Review №5
2022-02-20My car was being repaired thru horton collisions I asked to be put in a car due to gas price mileage I got a suv. Got told everyday they never had a car come in. When I returned the suv there was several cars there. Never got reimbursed for anything got charged for the suv price too. Just not like it use to be
Review №6
2021-12-20The service was really good. I actually had three vehicles to choose from. That alone means a lot to me. Keep up the good work guys and Ill keep coming back.
Review №7
2022-02-16I have used this company over 10yrs will not use another rental just love service great employees
Review №8
2021-10-25Employees were courteous upon entry. minimal wait time. Reservation was ready as promised. Holly ensured that I was familiar with the vehicle features before leaving.
Review №9
2021-07-16Due to travel with my employment, I utilize the Enterprise Rental Agency in Vidalia, GA. They are always super friendly and efficient. The cars are clean and ready for me when I arrive. Anytime I have had a change in schedule, they have been very accomodating.
Review №10
2021-07-17Vidalia Enterprise has amazing employees! Super nice, try to please, & go above & beyond to make happy customers. Vehicles are #1 too! Ive been a customer several times & will again. Need a rental? Vidalia Enterprise is the place to go. The only thing I dislike is the automated phone service, its hard to reach them at times.