European Service Center for Audi, BMW, Land Rover, Jaguar, Mercedes, Mini, Porsche & Volkswagen Repair in Atlanta
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Atlanta, Fulton County, Georgia, US
Site: https://www.europeanservicecente...
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:Closed
- Sunday:Closed
European Service Center for Audi, BMW, Land Rover, Jaguar, Mercedes, Mini, Porsche & Volkswagen Repair in other cities:
Our check engine issue has been tough to diagnose and European Service Center was able to pinpoint the emissions problem and make the repair. Their professionalism and expertise is A-1. Colin communicates all issues and options, and I love they only recommend repairs that are needed and are honest about the must haves versus the nice to haves that could wait for later. As soon as our service agreements expired with our vehicles, European Service Center became our service provider. They are highly recommended!
Overall an absolutely wonderful experience! I have lived in ATL for 3 years now, and have yet to stick with (and trust) a shop with my 2013 Beetle, up until this point!I have tried many shops that specialize in European vehicles, but European Service Center is the only place that I felt genuinely cared about their customers, the cars, and what services needed to be done.The price and quality of their work is the best I have found in Atlanta, and they are very upfront and detailed about everything!Colin was wonderful to work with. Thanks again guys! I will definitely stick with this shop from now on.
First visit...EXCELLENT!! Colin, Service Manager, is great with keeping in contact with customers with any service updates. My appointment was at 8am and they were finished with car by 1130am.Great job and fair pricing.
I have been coming here for years the shop and it’s technicians, customer service is above and beyond! The skills and knowledge of the techs is superior and the customer service surpasses the actual dealership! Colin is very knowledgeable and extremely dependable! Great with Mercedes and understanding the intricate details of the car. I recommend this shop often as the mechanics are top notch.Radiator repairEngine repairSway bar repairBrakes repair
I have dealt with Mr. Colin Anderson, he was a professional trustworthy person who had diagnosed the problem, explained it to me and made all the repairs with a good reasonable price that reflects both good quality and great value. I do recommend European Service Center for everyone who seeks a professional trustworthy great quality service with a reasonable good price. I was ver happy with my both cars.
Fast Work! Fair Pricing! I was quoted $4500 from BMW dealership. They got the job done for $2000. Colin, the front desk guy has the right demeanor for the job and made me feel like I chose the right place. You dont wanna take your BMW to just any repair shop...now I have a home.
Im a first time customer who dropped off my recently purchased, used 2019 BMW 7 Series for a routine 30,000 mile service/oil change. After a few hours, ESC called to get approval for $1,150 worth of recommended routine maintenance. Among the several items they recommended was a spark plug change, which they said the manufacturer suggested to do at 30,000 miles. I was surprised that plugs would need to be changed so soon. After a quick call to the service department at the BMW dealership where I bought the car 6 months ago with only 26,000 miles and a search of the internet, I found that BMW recommends a spark plug change at 60,000 miles, not 30,000. ESC also recommended engine and cabin air filter replacement, which the dealership had already done when I bought the car 6 months earlier. I realize ESC would not have know the filters were changed so recently, but a visual inspection would have helped them determine replacement was not needed. When I balked at the $1,150 quote for service, ESC quickly (magically) offered to do the work for $875 - again, for service that was mostly not needed or required. As a result of what I think was an efforts to create work, my trust and confidence in ESC was shaken. I asked them to only complete the oil change and fluid top-off, which totaled $156. I went in hoping ESC would be reasonable, fair and honest, and that they would become my shop of choice, given that they are only a few blocked from my office. Too bad.
Took a newly purchased used car to have a check up. They squeezed me in on a busy day and did a thorough review of the car, called me with results and then gave us a written report complete with photos of areas of concern, for our records. Great job.
Colin is friendly and professional and he definitely knows what he is doing. He responded to my questions timely and updated me on the schedule proactively. The rates are much more reasonable than the dealership. I have seen several other customers while I was waiting there and they all knew Colin for quite a while, I felt more confident since this place has a lot of returning customers. Highly recommended!
My check engine light came on while driving to work. Immediately called and found out they were booked solid for a few days. Colin told me to come by and that he would work me in because he didn’t want me driving around with that light on. He never performs work that is not necessary and everything is done with quality and professionalism.Highly recommend them to anyone needing service. I won’t have anyone else work on my vehicle!!
Collin and his team have done a great job taking care of my LR3. They are knowledgeable and competitively priced. Highly recommend!
Timely diagnosis on air coolant issue, priced very reasonable! The guys were very professional and very nice. Experienced excellent turnaround time and even got a loaner to drive while my car was being serviced! How convenient is that !! I would definitely recommend European Service Center🙂 They’ve serviced my BMW in the past and I will continue to go to this service Center when I need future auto repairs
This place is amazing ! My car feels brand new! They didn’t try to rip me off. I got pictures of everything that was wrong. Colin was very friendly and genuine. I will without a doubt make them the only people I trust to touch my car !
Generally they have been great. So dont want to give them a low rating as this was the first time I had an issue I was over there for a routine check up and i explicitly asked if they had checked the air pressure. This was super critical to me as i was driving 800 miles. I was assured it was done and then 3 hours into drive I got low pressure alert. After I stopped in the middle of journey looking for a tire shop and got tire pressure updated i was able to travel the rest of 9 hours with no additional alerts. so knew it was not a tire issue. This was disappointing as i asked multiple time that this was done.
The manager was super kind. He got me checked in and told me the history behind their business and mechanics while I waited and assured me of quality services. Although I thought it would take a while my car was ready in a couple of hours. I’ll be getting my services here from now on. Quick service and good customer service.
Quick and efficient, was told it would be ready in a day and it was. Went in for 6 engine coil replacements and 6 spark plugs, but upon inspection had to do some additional work. Prices are fair, solid work, and car is running great. Would definitely recommend if you are looking for a mechanic in Atlanta without the up charge of dealership prices but still want dealership quality. One thing they don’t advertise enough is that they have a 36k warranty on their work, so you can be assured they have your back if anything goes wrong. Definitely check them out!
Brakes are still scrubbing! Another service that was done wasn’t done correctly causing my whole car to shut off in the middle of the road! These guys did a terrible job! Most of their reviews are fake just to get service and steal money. They will charge you just as much as the dealership and your parts are not the actual parts directly from the manufacture. And last the customer service is terrible! Take your car directly to the dealership you’ll be more satisfied.
Brad and his team at European Service Center were exceptional to work with: they were efficient, communicative, and do great work. I brought my car to European Service Center after a suspension component failed and they helped me get a replacement suspension system purchased and installed at a great rate. These guys stand out as incredible mechanics (and people) because after the suspension system I purchased from a third party came with a manufacturer defect, they helped me deal with the difficult third party and find replacement parts. Brad and his team have tons of experience, connections with major part manufacturers, and are all around great guys. I will continue to bring my car back to the European Service Center at Piedmont for as long as I am in Georgia, and I have absolute faith that they will continue to provide wonderful service at a great rate. Thanks again for all of your help!
Top notch work, great customer service. I highly recommend this car repair service center. They did a great job on my classic BMW.
I had car check engine light on for which Audi center gave me $4000 quote. I took the car to EMC and they got it fixed in $450. They were quick and professional. Highly recommend them.
On my drive into work I noticed vibration and thought my brakes may be the cause. I drove directly to European Service Center to see if they could work me into their schedule. Colin, at the front desk, was helpful and courteous. They were able to replace the bad rotors and pads along with some routine maintenance that I requested. I was in and out the same day.
I own an older Mercedes S500. I have used EMC as my repair headquarters for many years. Bob Saladna and his expert mechanics have been extremely competent and helpful to me. I am thrilled they are always in my corner. Many thanks to Colin who organized my repair yesterday.
Im glad to have found ESC! Their team is timely and professional, and Collin at the front desk clearly walked me through the process of repair. They went the extra mile to ensure I got my car back the same day, which I greatly appreciate. Overall excellent customer experience. Thank you!
These guys are GREAT! Offered me an appt. and got me in ahead of time. Most knowlegable and communicative garage Ive worked with. You know what you will get. No surprises. They are my go to from now on! Jim Ellis who?
These guys were very professional. Also got done quicker than expected and at the original price quoted. They have earned my repeat business for all my vehicles!!! Best Mercedes repair shop in Buckhead by far. No more dealership for me!! 5 stars
The guys at European Service Center were very professional and gave impressive service with a QUICK turnaround! They communicated with me the during the repair process and were very fair priced. I have found a new shop I can rely on! Thanks again guys my Porsche Panamera runs wonderfully.
Amazing service! My car needed service asap and ESC was able to give me a diagnostic as well as fix everything and get it running the same day at a reasonable price. I will definitely be returning for any future needs.
Always a great experience! Their team is courteous and they kept me informed about when the repair work would be completed. When I told them I would be selling the car soon, they worked with me to keep the costs down. They have a great warranty on the repairs that stays with the car even when it’s sold.
Great customer service. Repaired aspects of my Land Rover that others told me couldn’t be repaired at the price point given here. I would choose European Auto over the dealer any day. Five stars. Would recommend !!
The service team performed a brake fluid flush on my BMW 640i Convertible. Very friendly and accommodating team! They explain the work process and have no problem answering questions--in detail. I definitely recommend this auto service center.
The security of knowing you are taking care of is something no one should take for granted. Having recently discovered Europe service center I can tell immediately the mechanics treat any car they work on like its their own.All genuine parts and without unrealistic prices for getting the job done! I trust the knowledge mechanics at European Service Center!Thank you Brad for showing me the way!
Colin was a dream to work with. Honest and professional. We will absolutely return to European Service Center the next time one of our cars needs service.
Very professional, friendly and knowledgeable! Took good care of my vehicle & are now my exclusive service & repair facility. Much better than the dealership with non dealership prices. Thanks!!
Due to their delicate and professional repairs, my car is in very good condition to the extent that it was like a brand new car!
First time at this repair service. Recommended by a friend. Had an excellent experience. Colin at the front desk was professional and very personable. The service was completed in a timely manner. I’ll def be back! Cost of service was excellent too.
Informative, honest and they know what they are doing. Highly recommend.
I had good experience with them. Very professional. Super friendly. They provided me with a a loaner vehicle during my service. Looking forward to using them in the future.
After my car was totaled in an accident, I borrowed a relatives Mercedes which they don’t drive often. The car hadn’t been driven much since last winter so the a/c was blowing warm. Called European Service Center yesterday morning to see if I could bring it in to get some freon and they had my squared away about an hour after I dropped it off. They even checked to be sure there were no leaks. Later that night, I realized the driver side headlight was out. Called them again the next morning and they told me to bring it back up. I was in and out in less than 30 minutes! Eric and the staff at the place are great guys. Fair and honest, which aren’t 2 words you can often say about any repair shop these days. I highly recommend this place and will definitely use them in the future if needed!
I can’t say enough positive things about my experience yesterday. When my car wouldn’t start due to a completely dead battery, they loaded up the battery and came to me to switch it out at my location. I was very impressed with the level of service and going so far above and beyond.
Very professional, kept in touch about status of repair and estimate to fix, thoroughly explained the issues to me including sending a video to show me, and my car was ready earlier than I expected. I would highly recommend Colin and his team!
Colin and the guys are the best! They help me take care great care on my car!
Great experience! Cory explained everything clearly on the phone, so there were no “surprise charges”!When I went to pick up the car, he answered all my questions with great patience. Even though I didn’t get the battery replacement from him, he provided all the information I needed to know and helped me pick out the one I should be getting.I highly recommend this place!!
Great shop. The staff was really friendly and professional. They completed the repairs very quickly and kept me updated. I was very happy with my first experience and will definitely bring my car back here in the future.
Excellent value, quality, professionalism and location. The staff members take their time to explain everything about your car and any questions you may have. Highly recommend for the Buckhead area.
Cory at the front desk was very informative explaining the service they were recommending for my vehicle. After service was complete, their mechanic Kevin spoke with me giving even more insight on the repair and my cars overall condition. I am very pleased and will be using them for all future service and repairs.
This place is amazing!!!! I cannot say enough good things. They solved what TWO TRIPS to the Nissan dealership could not solve. They were so affordable and kind and took pictures of the issues so I able to see what was discovered when I picked my vehicle up. I will never take my car to another shop.
After reading many google views, I decided to pay them a visit (the good out weighed the bad for me). I visited another shop that morning, prior to European Service Center, but the energy was off. Corey made me feel welcomed from start to finish. He listened to my concerns and addressed each one of them. Their diagnostic fee is competitive! My experience there was way better than Mercedes Benz Buckhead!!! They also referred me to a place to get my tire plugged! Due to the holiday, I wasn’t able to get any work done, but I look forward to doing business with them next week *_^ and will update my review!
Very professional and just overall quality people who work here. I got new brakes and they even helped me patch a flat that I got while on the way to my appointment. Will definitely be back and highly recommend if you want your car taken care of 🙂
Being an owner of a 2011 3 series that has expired warranty and extended maintenance plan .. going to the dealer was not an option as I was looking for an equally professional and knowledgeable service at a less expensive price.. brakes done quickly and efficiently.. the team also helped me with water flooding inside the cabin of my car... Drain unclogged , water vacuumed and completely dried out without a trace of mold!!! Happy Happy Happy!!😊
Needed to attend to red brake light warning . Result: replaced front pads and original rotors.Job well done. Great service interface with Colin
Came in on 1/22/20 to have my Volkswagen Beetle checked out as the brake light kept intermittently coming on. The guys were SUPER FRIENDLY AND NICE. They work fast and efficiently. They found that my brake fluid level were low. They replace and fill levels and didn’t even charge me!! Will be switching service to them for future. Would HIGHLY RECOMMEND!!!!
I feel like I was taken advantage of. I felt as though I was overcharging for the work performed on my car with little explanation to the reasoning. Every time I have gotten routine maintenance done on my vehicle, they always suggest I need additional work. I had a really great experience my first time using the buckhead location of European Service Center, but after three less than satisfactory experiences I will not be using them in the future.
I had a pleasant experience with Collin. His customer service was excellent! I will recommend them to all my friends and family. This is a great shop.
Eric the service manager was responsive and polite. I initially scheduled for a burned out turn signal bulb which the shop did at no cost. My follow up appointment was for brake fluid replacement. All work was done on time as promised and at a reasonable cost. Would highly recommend and definitely like the convenient Buckhead location.
Eric and the team always do excellent work. They communicated, as usual, throughout the entire repair process, finished when promised, and my car is running like a dream again thanks to their fine work. Thanks the the whole crew at European Motors!!
I left my car there for some Warranty work on Sunday (they were closed) and by Monday morning they had diagnosed the issues and found all of the problems. They worked effectively with my difficult Warranty company to ensure that all of the work was covered and then provided me with a significant discount for the work that wasnt covered. Corey and the Technicians there work very hard and are true assets to the company and will do their best to reduces prices for you. Other places wanted to upcharge me on the labor and parts, but this place did just the opposite. Quoted me on the high and low and let me decide, they dont try to force you into any decisions, which I believe is extremely amazing. If you choose these guys over the dealerships and other places in the area, I can guarantee that you wont regret it!
After a horrible experience at another repair shop, I brought my car here for some major repairs (blown head gasket and module malfunction). Eric was excellent! He took the time to explain everything that was wrong and how it should work and always gave me prices before he started the work. While the repairs took a little longer than expected, the piece of mind I got from not having a mechanic try to take advantage of me not knowing much about cars was worth the wait. I will definitely use Eric for all of my auto needs in the future, no matter how small!
This was the best automotive mechanic experience I’ve ever had. Eric is extremely thorough when explaining what is wrong with your vehicle. Also, they tell you the truth about what is wrong the first time. I have been to two other mechanics in Atlanta and both misdiagnosed my car. I dropped my car off here after they we’re highly recommended and got everything resolved with transparency and professionalism. HIGHLY recommend this business!
Excellent service and fair prices. Much more affordable than the dealership but with the same expertise. My car was shaking, and they were able to fix it in less than a day. Smooth drive afterwards. I also appreciated the honest suggestions for further repairs without the pressure of getting these repairs done all at once. Highly recommend!
Great experience and great customer service. I didn’t even have an appointment, but decided to stop by since I was having lunch next door. After parking, I noticed my vehicle sustained some undercarriage damage due to running over something. Parts were hanging and dragging and made it unsafe to continue driving. After I had lunch and stop by the shop, they confirmed that I hit a small animal and removed and secured the vehicle components to make it safe to drive home. I wasn’t even billed for the service. Great, honest community small business. Highly recommended.
I saw the reviews and decided to give it a try. My coolant light had came on and went off but wanted to get it check. Because the light was off, he said they will do a quick check because he didnt want to charge me if nothing was wrong and he did. I was not charged. I will highly recommend this place. The people are friendly and honest. They are now the new mechanics for my 2014 Jaguar XF.
I have gone to European service Center several times now to receive affordable and appropriate care for my 2015 Jetta. The staff and technician are always Professional and welcoming and they keep me abreast on the needs of my car. As long as I’m in the Atlanta area I will be a customer
Solid shop here and close to home which makes it very convenient. This last visit was quick and to the point, got my car back on the road. Good prices considering the vehicle model. Text messages sent as they work on the vehicle to keep you up to date. Eric and the team here are great to work with.
Words cannot describe the stellar professionalism of both Josh and Kevin. From their kindness and knowledgeability it is evident they love what they do and love their clients. My car never handled better and they took extreme care to get my repairs done with precision and expedience. Thanks again !!
Great service. I was stranded in Atlanta with my BMW. They took care of it within 24 hours. When I made it back home they actually called back the next day to make sure I made it home ok. Workers are very informative and very knowledgeable about foreign cars. I’m glad I took my cars to them.
Im absolutely impressed with European Service Center, after taking my wife’s vehicle to three other shops I finally found these guys!!!! And I’m soooo happy we did. They were able to determine the issue and fix it, CORRECTLY THIS TIME!!! They even went the extra mile to send a follow up text now that’s customer service... GO SEE THESE GUYS we dealt with Brad specifically and he is great!!
Mixed emotions right now. Unfortunate time to ask for my review. I’ll start with a summary, and go into specifics later:Ultimately, I’m thankful they didn’t even look at my problem the second time I brought my vehicle in for service. Because they probably would have charged me a lot of money for a 5 minute fix. But also, they lose a lot of credibility by prescribing a $400 fix for a problem they clearly didn’t even diagnose.I get it, people/businesses have bad days. I’m not saying they’re dishonest overall. I’m just saying at this juncture they have lost a lot of credibility with me.First service - zero complaints. Had a clogged roof drain. They fixed it over the course of a week (many phone calls along the way - this will come up later). Also, fixed my non functioning windshield washer system. I asked them to check and see if I needed an oil change (I should have known, but I didn’t). When I finally pick it up, all is well except they never did the oil change. Well, they pulled a real class act move and did the oil change for free. At that point, I was sold that his was my new mechanic. Total cost was ~$620 for oil change, cleaning out roof drains, and fixing the the windshield washer system.Second service - Fast-forward to this year. I go in for an oil change and to have them look at my windshield washer system which isn’t working again. Less than a year after the original fix. Not super worried, because I don’t think they charged much for the original fix. After 4 days in the shop I finally call to ask for an update. They tell me they’ve left messages and assumed I was out of town. Well, turns out they have the wrong number. Maybe that is my bad, though I have been using the same number for 15 years now and this would be the only time I can recall getting it wrong. Even so, we make mistakes. But it is odd because I know my last service had many phone calls. Does the system not remember me from a year ago? Anyway, I’m just rambling - I wouldn’t deduct points for that. Here’s where I really second-guess going back to European Motor Cars. They told me it would be $400 to replace the sprayers, but could do it the next day. I told them never mind. To her credit, the woman I spoke with on the phone was very nice and helpful in offering me suggestions on how I could potentially prevent this problem in the future. When I got around to looking at the sprayers for myself this morning, it became clear they never even looked at it. First, the left sprayer is just hanging loose and not even in its bracket. This would seem to be something that comes up in diagnosing a $400 repair. Next, I realize the left sprayer isn’t even connected to the main fluid line. This takes me 5 minutes to reattach. At that point everything is working perfectly. Basically, all the water pressure was just lost to the end of the hose just open to the engine compartment. Once reattached, both sprayers worked perfectly.
I am writing this review because the service at European Service Center on Piedmont Road in Atlanta GA is not a great place to take your vehicle. My vehicle is still having the same issues when I brought it in for service. They didn’t do anything to my vehicle and I have proof. I will be contacting authorities about this facility! Take your vehicle somewhere else.
My Husband called and spoke to Ken and Cory one day prior to me bringing my car in, to give a brief description of what he thought the problem was. I brought it in the next day on my way to work and by 10am they had finished the testing and called us immediately to give us the cost , the car was finished that day. This is a place I would bring my car to for years to come. The customer service is amazing and I cant say enough about how welcoming and curtious Ken and Cory are. I work in the Hospitality Industry and have for over 30 years and these 2 guys are amazing made me feel welcome from my husbands phone call until I stepped my foot through the doors. One last thing, the price Im sure was at least 40 to 50 precent cheaperfrom what Mercedes Service would have charged and Im sure my experience would have not been the same...
5/28/2021 update - Had addtl work done to front suspension. Superior work done by the team- kept me informed each step with recommended work and timing - told ya this is now my go-to place!4/7/2021 update - I was driving down West Paces - right by the Gov’e mansion and smoke started billowing from under my hood - the horror right? Drove it in to ESS on Piedmont, smoking like a chimney still. Next morning it was fixed and didn’t break the bank. Another stellar service call! Thank you ESS.Orig review- The service on my S Type was completed quickly and under budget - really appreciate the work performed and the contact during and after to make sure I was satisfied. I will be using their services again- they have become my go-to auto maintenance professionals!
After years of going to the dealership, these guys are a welcome change that seem to give you accurate information without being doom and gloom like some others. Took in my car with check engine light on due to disconnected hose and they took care of for free. Have used these guys for everything from check-ups to brakes and more extensive stuff and they always seem to have it together.
European Service Center is the best!!I had a really bizarre problem with my VW spring up the week before I was due to host a bridal shower in Savannah. The dealership I initially took it to gave me a super pricey quote on it and a super long timeline. I googled around for other VW mechanics and after seeing the numerous good reviews on here about the European Service Center, I called!Eric was super helpful and kind, he talked me through my car troubles, gave me a much more reasonable quote and had my car ready to go earlier than I anticipated!Will definitely be calling them back if I have any other car issues!
They charged me $2,000 and assured me that my check engine light will come off. The day I came to pick up the car the check engine light was still on. When I left they told me to drive it and it would come off in one day and if I had any problems then bring it back. When I brought it back they tried to charge me another thousand dollars for some magical issue. I took the vehicle to Porsche and it was totally different from the issue they explain to me and a whole lot less to get it done they rip me off.
I told my beloved Jag to European Motor cars today for my first visit and I am really impressed with the service received. They are professional and honest.I had my car serviced and some repairs done, the work was completed quickly and the total bill was much less than what the dealer would have charged me.I feel lucky to have found the guys and will definitely be returning in the future
Awesome service and response! Any European car can and will be expensive for major repairs. I do Feel this dealership has been very honest. I’m a woman and it’s hard to find a good repair shop with integrity!!! Much appreciated for getting my Audi in great condition again!Thanks guys!
I was referred to ESC/Kevin their skillful and experienced Land Rover technician. When I first called I explained to Josh the condition of my LR4. He was very friendly and assured me they would analyze the issue as quickly as possible. They did just that and were very professional! I recommend ESC and will continue to utilize their services!
These guys were so incredibly helpful. Collin went out of his way to help me figure out a mistake that another mechanic made, and I overheard him going out of his way to help someone on the phone. Super nice guys
Crystal was extremely patient, helpful, and friendly. She called me daily to update me on my car.Prices are fair and they do great work. They didnt try to press me for extra repairs/rip me off. Honest people who are very upfront about pricing. Would definitely recommend!!
European in Buckhead is the only place that will ever touch my Rover.. They are fair and reasonable... Their mechanics are very knowledgeable at their craft and do a great job.... This shop is extremely busy. This shop is integrity shop. They standby their keep word!! They gain my trust so much that I let them touch my wife’s car Mercedes.. If I can give them 10 stars I would ..I highly recommend the shop over any dealership.. Also quick, efficient, and done right the first thing.. Plus the shop work is warranty.. All around win..
Overall positive experience. They came in under quote for the final repair. I dont have a barometer for timing chain repairs with land rovers, but the repair did take 9 weeks and 2 days, including diagnosing the problem.
This is one great company we wheee here out of town and brake light came on in my Porsche and I called dealer and they where too busy to help and so I call them and Brad was extremely awesome as he got me in and fixed the problem and didn’t over charge me. GEEAT COMPANY. Wish we had one in Florida😊
Finding a trustworthy service center is as hard as finding the one. I had a engine misfire issue with my Volkswagen and European Service Center in Buckhead was spot on with fixing it. I originally used their services and 5mos later the same problem returned. Instead of it being a huge issue, they changed out all spark plugs/coil packs vs. just the one that misfired. Because they didnt get it right the first time, they changed all of the spark plugs and coil pack and did it for free! The new manager was thorough in describing what the issue was and what they were doing to fix it. Great service, will highly recommend to my network.
This shop has NEW MANAGEMENT and NEW TECHS including the Service Manager ERIC and THEY ARE GREAT! You can disregard reviews of the old staff prior to 2019.I have a 2003 Mercedes SL500 that had a low idle RPM front end vibration problem. It was very difficult to determine that the vibration started from a new ABC pump a few months after it was installed. I had four incorrect diagnostics on the problem from both RBM dealers and two other independent Mercedes service centers. Two places charged me $150 for incorrect diagnostics and much more for an unnecessary repair. When I took the car to the European Service Center Eric and the techs:1.Correctly diagnosed the problem;2.Did not charge me for the diagnostic;3.Got approval for a pump warranty exchange;4.Correctly pressurized and installed the new pump.5.Charged me less than I paid for the diagnostics and unneeded repair at one of the dealersThat should give you some idea of how much better they are than most everyone else I encountered. I can’t thank Eric and the new staff enough for making my SL run smooth as silk again.
Great place to go, they take care of your car and let you know if there’s anything else needing immediate attention. Definitely coming back and cheaper than your dealer.
Didnt have much work done on my car it was more to get an idea of the business before I get repairs done. Excellent customer service, will take time to really explain whats going on and what can be done, also is very upfront about timetables and possible future problems (and how qualified they are to work on your vehicle) which is always a major plus. Finding a mechanic is always a hassle when youre new to a town, but this is a great first stop of you have a european built car.
This is the only place to take your European cars. They know these cars way better than Christian Brothers or any of those jabronis, so do yourself, your wallet, and your car a favor by coming here.Cory will go to bat for you against the warranty companies, making sure you don’t get taken advantage of. They’re fair and do the job right. As long as I own a European car, this is the only place I’ll come.
Amazing! From customer service to actually servicing the car! We have a 2013 Mercedes Benz C-250, the dealership was of course trying to charge an arm and a leg however when I found these people I will not be looking for any other car service place ever again. Thank you again Eric.Definitely have a long time customer now.
I had a pre-purchase inspection done at European Service Center. The Porsche specialist there did an outstanding job (I believe his name is Eric). It was a great value, and he let me know virtually every detail about the car. HIGHLY RECOMMEND.
This place is great! Extremely efficient and much less the cost of what it would have been to have my car fixed at BMW. They were able to solve a complicated issue with my car and put a lot of dedication and effort to make sure it would be fixed in a very timely manner. Highly recommend!
I am so happy I decided to give European Service Center a try for an oil change. They use Liquid Moly which is the top of the line oil for European cars. The only true synthetic oil on the market. I also appreciate how they add an engine cleaner to help with the performance of my car. They are HONEST and transparent about any cost for the service of your vehicle. Their receipts are easy to understand and are clearly listed.What sets European Service Center a part from everyone else is their customer service. I unfortunately was in an accident after I got my oil changed. Eric and his technicians exuded the upmost compassion towards me. They made sure I was okay and let me leave my car there until we could transport the car over to Buckhead Collison. As a woman, it’s nice to know I have a reliable mechanic that is here to help me and not overcharge me. ESC has earned my trust and I look forward to using them as a life long customer.
This was my first time using European Service Center and they did not disappoint. I loved that I was able to bring my car in without an appointment. They gave me a very accurate estimate regarding cost of repairs and worked quickly to get my car in and out. Will return for all future work.
I have used them for years. What I like about them is that they will not try to get you to do unnecessary repairs. I recently went to the Piedmont Rd location and Brad and his staff there could not have been nicer. Do yourself a favor and make them your mechanics.
Highly recommend! The team here is professional, trustworthy and goes above and beyond to take the best care of your car at a reasonable price. We don’t take our cars anywhere else!
Friendly and attentive staff. Very responsive and quick service/repair.Took car in for a diagnostic and ended up having the repair done at this shop even though I prefer doing the work myself. When I picked it up, I noticed it idled rough in reverse and drive.It was not in that condition when I dropped it off so I popped the hood and checked it out.It is missing the 10mm bolt holding the air box to the engine bay. Also missing a black 8mm bolt that holds a black box under the MAF to the air box.Missing 2 very visible bolts makes me believe that maybe something wasn’t buttoned up right when putting the parts back together or a vacuum line was compromised, causing the rough idle. In short, I ended up with another problem and nothing was mentioned when I picked it up.
A nice place to get your oil changed and car fixed. My x5 BMW was fixed here and it was a good experience. The owners are nice and truthful people. I will come again and I will recommend the European service Center to my coworkers and friends !
After I was sold an audi it came with a couple issues that this place did everything possible to fix at an extremely reasonable price. I then went to another place to get my oil changed, of which my car started leaking miserably. After taking it back here to see what the problem was they found the company, dekab tire, changed my oil and put in a faulty bolt then told me i would have to pay 240$ for them to fix. I took it back here to get checked, they fixed the entire leakage and only made me pay for the new oil as well as helped me write a complaint and get a full refund for the problems I had with the car from the dekab tire! European motor cars is absolutely incredible and I highly suggest you go here: they will do everything possible to ensure your car is fixed as well as give you a 3 year warranty for it if the problem persist. This place is amazing and Im so glad Ive found it. I SERIOUSLY recommend coming here. I dont know how to convince you more to come here.
This was my first time bringing in my VW. Performed an oil change, checked/topped off fluids and set tire pressure to factory specs. Unfortunately my tire pressure indicator appeared on the dash the day after service. I am oping it will turn off otherwise I may bring it back in to see why. The price seemed fair and the service was done same day.
I came to Atl to purchase an Audi and needed a pre-purchase inspection. I found European Service Center at the last minute. I had a great experience with the guys there. I almost missed out on this, because the inspection usually takes 2 hrs and they were about to close in an hour. They did it in an hour and saved me about 1,000 bucks when negotiating my deal !!! I would definitely recommend this spot!!!
I own a 2001 Mercedes 500. This car has been quite a challenge to say the least. EMC team has been there for me for several years offering out of the box solutions to a temperamental over engineered vehicle. My family has often said “leave it on the side of the road “ thanks to EMC Bob Saladna and his staff they have always solved a complicated problem in a very cost effective manner. My appreciation to a very sophisticated and knowledgeable Company.
Great experience, I dropped my Porsche off at 815 an and it was done by 1045. Zero complaints, Brad and the staff were excellent, I will be returning for regular maintenance on my GTS.
They were so sweet, so professional. Fixed my car in less than 24hrs! A little expensive but worth every penny to know that they were taking care of everything that the pepboys messed up!
This place is great! Service was first class. They truly care about your vehicle and go the extra mile, and sometimes many more, to help out the customers. Unbelievable experience. So happy, will absolutely be back. Recommended for anyone with a Mercedes, BMW, Audi, etc...
I was looking,for BMW auto maintenance shopTo service our truck we just brought it about 2 months ago from private owner, we never own a BMW before we know they are high maintenanceCar,I found a great shop,That specializes in repairMy husband an I are so please with European service center,our service manager..Colin Anderson,He has a great spirit,just a good,we trust him
What an incredible experience! I walked in for quick maintenance and they took care of my car in no time. Incredibly helpful and kind staff—will definitely be returning next time I need service.
The team quickly provided solutions to the various service issues with my 2013 535i. The prices were fair and the work completed same day. This shop is a great resource for Buckhead/Brookhaven European motor needs.
European Service Center always makes it easy and efficient. They got the job done quickly and at a fair price. I can always count on them to do a great job.
I brought my car in for an air suspension fault, and within 24 hours they had it back to me looking better then ever! They really do good work here, and are good people!
Customer service was excellent. Staff was courteous and knowledgeable, work was timely, quality high, and pricing fair. I will be using European Service Center regularly in the future.
Brian and Crystal keep my two cars in prime condition at reasonable prices. Their service is courteous with rapid turnaround. I definitely recommend them and am sending my daughter and son in law to European Motor Cars!
Brought my 2008 BMW 535 here because the transmission was acting up. They diagnosed the problem and quickly fixed the valve body. Great experience - quick, knowledgeable, and friendly service. Highly recommend.
Very happy with the service and communication from Brian and the rest of the team. They were very knowledgable and thorough in diagnosing the problem and were excellent communicators throughout the process. I will be coming back to them for hopefully a long time with my Audi.
Working with Eric there at European Auto Center was extremely Pleasant more pleasant than most luxury car service places that Ive dealt with in the past customer service is awesome they gave me a ride.Eric was willing to work with me he was fair.
Hardworking people. Fair and honest. Used Audi I bought had a lot of problems - dealer wanted over 10k to repair everything - European took care of for less than half this price. I was lucky to find them.
They were quick and efficient. They diagnosed my car and replaced a DMTL pump in half a day. Very convenient location as well.
European is always great with thier service levels. I have been taking my vehicles here for years with no hassle or issue. Eric has been extremely professional and always goes above and beyond to assist me making my experience worth the visit!Thanks European!
Reasonable repair prices relative to BMW dealers. The advisors (Bryan and Bridget) are trust worthy. My car has always been ready at scheduled time and always easy to get car in for service ( same day).
Very reliable service. Thats the only place Ive ever taken my porche for general maintenance.
I was so comfortable with the used car pre-inspection service they did (last year) that i purchased the vehicle so naturally i returned for the scheduled maintenence. My vehicle was ready as promised and the charges were competitive. Even received a military discount! And a ride to and from the marta station!
My BMW was there for a couple of days getting some maintenance work done-- I got several update calls, very detailed explanations about the work to be done, and all my questions were answered in a very friendly manner. Most importantly, my BMW left EMC in fantastic shape! THANK YOU!
Superior Service! I know my car is in trusting hands at European Motorsports. I have an 2016 Audi Q5 and I am happy with their service every time. Thank you!
Josh and his team are THE BEST! Honest & ReliableThey won’t gouge you on prices and provide quality work! I will always take my car to them!
Ive been using EMC as my shop of choice since I moved to GA 4 years ago. Two of the locations (Duluth & Buckhead) put a lot of time and effort into my 330xi before I finally sold it. I just took my 335i into the Buckhead shop for its first visit. Same day turnaround for the couple of issues, and at a very reasonable price for parts & labor. The team is fast, knowledgeable, and very professional.
Eric and team were great. Professional and kind, I would recommend them to anyone. They did a great job with Mercedes ML 350 and I will certainly use them again!
I LOVE these guys! I have been taking my beloved aging 2000 VW Beetle to Scott and his team for close to 5 years now. With their diligence and care, it continues to run great. Rather than facing expensive repairs, I can trust them to identify aging parts in need of replacement BEFORE I get stranded on the road. Last time the mechanic installing new headlights even gave me a heads up on a future clutch replacement.They are thorough, honest, reasonably priced and an ABSOLUTE PLEASURE to work with. I feel like family when I visit.So grateful to have found them!
Great service, best price around, finished in less than a day. I wouldn’t take my Mercedes anywhere else.
Took my Range Rover in for a coolant leak, they assessed the problem and gave me a very fair quote to perform the repair, they also have a text message system in place that lets you know the status of the repairs. I found this very helpful and would definitely recommend them for any Land Rover work.
Great place! Got my work done same day and gave me a reasonable price based on my previous searching. Its been a couple days and havent had anything else messing up so they seem like honest mechanics. Will be bringing more work to them in the future!
My husband and I always enjoy working with European Motor Works!We have a 2001 Audi TT and a 2006 Audi A4 wagon, both of which have gotten a little fussy in their old age. The team members at EMC are seasoned mechanics, guys who know how to diagnose, evaluate, and fix odd/quirky problems that develop on older vehicles.Our recent visit included replacement of a worn-out hood release latch (better to replace it BEFORE it breaks completely) and replacement of a malfunctioning motor for the rear windshield wiper (ditto). We always feel we get good, honest advice about when to address an emerging issue proactively versus when to take a wait and see approach on something minor, plus theyre often willing to bundle labor costs for miscellaneous tasks done at the same time.In sum, I highly recommend European Motor Cars, especially if you have an older vehicle and are tired of paying increasingly exorbitant prices at dealerships (which, of course, want you to REPLACE your older vehicle rather than continuing to repair it).
This is easily the best quality and service and care for your vehicle I’ll definitely tell everyone I know. They have certainly won my business hands down
Their knowledge of foreign cars is second to none!! Cory, the front office manager is extremely knowledgeable and one of the nicest people I’ve ever had the pleasure to meet. I will absolutely give all of my business to them. Thank you guys!!!
Was traveling through ATL when our van broke down, called a few places before calling ESC and no one really wanted to help us. Called ESC and Richard was awesome from the start told us to bring it in, had us diagnosed in no time. Got the parts and repair it all within the next day. Richard was super helpful and informative, I would recommend calling ESC to everyone to save a lot of hassle and money.
I had a very bad experience with these people. They are terrible. Take your car somewhere else where they will fix the issue. They didn’t fix my car!
Not very friendly staff. Their main office smelled like a gas leak. Didn’t communicate very well. I didn’t even know my car was done. They did get the job done. Just wish they were better at communicating and friendlier.
We are from out of town. They took good care of our vehicle and fixed it right at a fair price .(2005 Mercedes S550) Nick and Cait
Great work great price. Josh is excellent and gave me some awesome referrals as well!! I will always bring my car here from now on!
European Service Center has been taking care of both of my vehicles for years. They are always honest and caring.
Was easy to get an appointment via text. I dropped off my car and it was ready within an hour or so.
Cory and Eric were great. They saved me about $600 from what I would have paid at the Hennessy Jaguar dealership. I highly Recommend.
European motors gave me excellent car service and customer service with compassion.Mr.Josh and staff were supportive, knowledgeable giving you all options to help you save money.Thank you So Much for your support and Great job!
Very efficient accurate and friendly. Great with call backs and letting you know exactly what is wrong with your car. Will be going to him from now on whenever I have an issue with my car. Thank you!
The team at this location exceeded my expectations. Erics attention to detail is why I feel comfortable bringing my prized possessions to him again and again. These folks will take care of your auto needs!
Colin was a great help they worked in a timely manner and a Reasonably priced. Would deff recommend them.
The service was amazing! Extremely professional and knowledge! I don’t know what I would have done without them. Thanks again, European Service Center!
Quick, quality, and reasonably priced – what more can you really ask for? Thanks for taking good care of my vehicle and your top notch customer service!
Service was excellent, Eric and his staff were exceptional and accommodating. They communicated with me on any issues and status of my vehicle.
I would highly recommend European Service Center .Very honest and will save you money.Offers warranty on parts and labor and will follow up to ensure you are happy with the service performed
Stated simply, I trust the technicians at European Service Center. After over 25 years experience, I fundamentally distrust dealerships -- I always believe Im being fleeced. So, ESC is a welcome, tristed alternative.
Nice and friendly team! I will definitely be back!!
Came in last minute with really flat tires. I’m from out of town and had to hit the road. Eric filled the tires and didn’t charge me, I was on my way in no time. Thanks so much for the friendly service!
Very friendly and knowledgeable. Reasonable and down to earth, hidden gem for luxury car owners!
Great service and quality work but very expensive. Oil change, new battery, assess tire noise and turbo noise. $772.00
The people where very friendly and they got done in a very efficient time with a reasonable price best people to go to highly recommended .
I see why this shop gets such good reviews! Such a nice group of people. And fast and professional. I just got an Audi and I cant see taking it any where else!
Eric Hartley and his staff at European are always professional, courteous and forthright with their customers. They take pride in the accuracy, thoroughness and integrity of their work and it shows.
European Service Center always does an excellent job - quick service, reasonable pricing, and full communication so no surprises on the bill. I’m glad I found them when I moved down here!
Been using European for 15 years. Always dependable and trustworthy and do a great job!
If you’re looking for the place to take your car where they actually care & can be trusted this is it!They always go above & beyond & are extremely friendly while doing it! Can’t say enough great things!
Great service, pleasant employees. Great job fixing my BMW.
Great service and fast. Really came through when we needed work to be completed asap! Richard went the extra mile to make sure parts were in and work completed, while being challenged with a vacation repair.
Place is a giant scam. Wound up going there SIX times to figure out what was wrong with the car and was hustled into “replacing” a handful of parts. Took it to a dealership and they found the problem in 15 minutes. Wouldn’t trust these guys with a Bicycle repair.
Knowledgeable, fast and responsive. A rare find.
Very friendly staff and a professional setting. If youve never been to a shop before (like me) for your european cars this is where you need to go.
I was treated like family.That speaks presidence.I called for an estimate and they kept their word.Car now pulls like a freight train and I owe it to European services.Thanks guys,see you again soon.
Enjoyed the professionalism that was provided by Eric,he really took care of me and my issue with my car. I will continue to use him and his staff if I should ever encounter any future problems...
I appreciate the honesty, attitude, and speediness and quality of service. Prices so much more competitive to stealerships. No unnecessary services recommended. Ask for Corey!
Outstanding customer service and expertise! Corey was warm and welcoming and kept me informed all the way. Kudos to the entire crew.
I called on the phone they were knowledgeable they fix my car it stayed in the price range they said it would they were very patient I recommend these guys for anyone it has a luxury vehicle
Ive been taking my 07 Cayman S here and couldnt be happier. Fair prices and good people. Definitely check them out.
Outside of the great customer service at the front desk, my X5 was fixed and the same day.
Great service at great price!Alex
Outstanding customer service. Cory kept me up to date on everything my Car needed. Fast and Efficient.
Colin and the guys as EAS were the best! Theyve gained a new customer!
Very professional establishment! Friendly workers and great product knowledge! I will definitely take my car back for any other problems!
Great guys. Must see if you have a problem with your car. Was in and out in no time. Amazing experience, knowledgeable staff. Would come again.
Colin was so informative and professional so much that I will continue to use his services
Very friendly and fast service for battery repair and even patched a tire leak at no charge - would certainly recommend and go back.
Very nice people and very professional. Got the job done & i was on my way! Definitely will be recommending this place to others!!
Awesome experience with European Motor Cars! Everyone was very helpful, and repair was done quickly. Great service!
DONT KNOW YET ! HAVE NOT GOTTEN MY CAR BACK YET. GOT OUR CAR BACK EVERY THING WORKS GREAT. BRAD WAS VERY HELPFUL KEEPING ME INFORMED ABOUT THE REPAIRS.
Fair and honest! Warranties for their work. 30-60% cheaper than the dealer. Orange soda in the mini fridge. What more can you ask for?
Great experience doing business with Brad and the crew at European Service Center. I will definitely be back!
Great techs and the manager is new to the area but very nice and supportive regarding services for our car.
These guys are fantastic. Quality work at a fair price and no BS. They’ve definitely earned my business!
Very knowledgeable, fair pricing, they saved me thousands on my 2015 Porsche Macan S.
Oil change/ spark plug replacement
They did great work and way cheaper than going to the car dealership
These guys are trustworthy, quality and affordable prices. Not to mention doesn’t get much more convenient in the area.
They have solved maintenance issues on my vehicle that have stomped other shops.They know their stuff.
The team at this shop are real professionals. They took me in right away and had me on the road when promised. Great service!
Total reviews rating 4.8
199 Reviews for European Service Center for Audi, BMW, Land Rover, Jaguar, Mercedes, Mini, Porsche & Volkswagen Repair 2023:
Review №1
2022-02-262014 BMW 428i coupeI called in just for a quick oil change and I did have a few other questions regarding my vehicle. Colin answered and was nothing but professional. He explained he did have appointments all day but managed to squeeze me in. I dropped my car off and went over my concerns with my vehicle. They were going to do a full diagnostic and the oil change and said it could take a few hours but should have it before back to me for the weekend. Within 10 minutes of dropping my car off, Colin and his team had my car in the air and were already diagnosing the issues. Within 2 hours, my car was complete. I went back and picked it up and was only charged for the oilchange (amazing) but was also provided with a link to see their full inspection of my vehicle that included full details and pictures.I don’t leave reviews but these guys deserve 10/5 stars for their professional and knowledge they provide. Prices are fair and not going to break the bank either.If you have a European car, this is the place you want to go! As long as I live near them, I will provide continue to bring my vehicle to them.
Review №2
2021-12-29European Service Center is always professional and goes above and beyond with personalized service. Colin is outstanding as a service advisor and recommends only the needed services, and helps me plan for upcoming maintenance expenses. As soon as their factory service warranties expire, I trust all of my cars to Colin and ESC for expert and reasonably-priced, honest care.
Review №3
2022-03-04This experience was excellent from start to finish. Quick and easy scheduling of service. Affordable quote. Excellent customer service. Thank you Colin! And most importantly great work. Thank you European Service Center! I highly recommend.
Review №4
2022-03-21Do not take your vehicle here to be service! Colin is a liar and a racist. They did not fix the issue I came in there for. Ive sent him multiple videos to show him proof. They are just collecting money and not fixing anything. Also, he said my belt idler pulley etc needed to be replaced on my car(he said that to collect money from my car warranty company). He talked all shXX about Mercedes Benz technicians and how they arent good and not to take your vehicle there. His white customers are more important than his black customers because he left me outside waiting on him to return with a video while he was inside helping someone else. I knew when I visited the first time this place was full of it. Do not take you vehicle to European Service Center. The technicians here arent good! Just an awful experience!
Review №5
2022-05-20The team at ESC got a very tricky problem solved on my VW. The process was a breeze. Colin was extremely knowledgeable and went above and beyond to keep me in the loop. I will definitely be back. Also very convenient that they accepted my CFNA / Bosch line of credit.
Review №6
2022-03-22First time with Colin and the team was a few weeks ago. I was very impressed with the attention to detail and the work done. They also followed up later to make sure I was satisfied with the results. Was impressed and will go back.
Review №7
2022-07-14Excellent customer service. Had to replace break light on vintage Range Rover. Exceeded expectations.
Review №8
2022-06-16Everyone there was knowledgeable and helpful they did my oil change very quickly and they also help me get in without having to schedule an appointment way in advance which was very nice of them they did not have a me on any prices are trying to hustle me as a female to do more services they did what needed to be done and said that I can come back whenever for the rest
Review №9
2021-11-11Customer service was 11/10 thanks to Colin. Professional, transparent, and super sweet! I came in for an oil change and was supposed to pick up my car that day but I had a family emergency and wasn’t able to pick it up. Colin reassured me that it wasn’t an issue and that they would safely keep my car overnight. Phew.The next day when I went to pick up my car, he offered to take a look at my tail light (I had asked a question about it when I was checking in). He fixed it right away.So thoughtful and kind of him to remember my concerns! I’m not usually the one to write reviews, but he deserves a great one with 5 stars! Thanks again! You’re the best.
Review №10
2022-07-02They were honest & efficient with my car very helpful and professional great service.