The stay was the best hotel weve been to in the passed month. Everybody was so nice in every way possible. The room was sparkling clean and smelled amazing. Our needs were instantly met. Management was perfect. I will definitely come back and recommend this hotel. They need a raise this is the customer service they give every day. Shout out to Niesa, Stefanie, Marita, Anna and Arturo theyre def doing their thing 💯
Positive: It was clean and quiet. The shower had hot water quickly. Negative: The brag of a complete kitchen does not mention cook ware and plates, glasses, etc are not included. The kitchen sink didnt have hot water. No coffee pot. I dont remember a hotel room without one. The refrigerator was jammed into a space too small.
Poor management/housekeeingKitchenette area was infested with roaches(.all sizes..) Had to shake out everything before packing.No ICE machine..Had to make your own ice with requested plastic trays ...Never saw this ever in a hotel.....Coffee/Tea St up in lobby....no creamersHot water Was Luke warm...poor set upOne of the worse and never again...
Rooms are outdated an over priced !!! Elevator stinks!bed are itchy! AC DOES NOT STAY ON !! ECT waste of money
Positive: Location. Price. Altho $28 for 1small pet was excessive. Negative: Check in personnel were absent and I waited a long time for her to return to her desk. Sullen.
Another one that could be good , but poor cleaning and more Cockroaches. Big ones But all kinds of little baby ones . crawling on the night stands at night .. Yuck where is the health Dept. Here in Georgia . About two weeks ago the health dept came to a hotel i was in and told me i cant use my own coffee pot . i could only use the hotels that they furnish . Not one word of the roaches and trash room completly full of trash and roaches , no just i cant use me nice clean coffee pot .
I LOVED EVERYTHING. The staff was very friendly, professional and polite. The room was very spacious and comfortable. The hotel was clean. The kitchen was a nice surprise. I would highly recommend this place.
I dont like giving bad reviews but I have to be honest here. This is the worst hotel I have ever been to.They dont clean the rooms or the public access areas (like the elevator-ew gross) When my husband inquired about cleaning they told him something about they only clean for customers that are staying longer than 2 weeks (which he is) and you have to get on the schedule. After the 3rd time of requesting cleaning and all the computer excuses and whatever other excuse they could come up with we ended up with the BEST excuse of all.They cut back on cleaning because of Covid. Now how does that make sense?Arent you tired of everyone using Covid as an excuse? I know I am.When I arrived I had picked up the room key from my hubby at his job then went to the hotel. Of course the key didnt work. I went to the front desk and spoke to the GM. I gave her the key and explained who I was and she said my husband has to be here that she could not give me the key. I told her he was at work and could she call him as she has his number in her records. She said that I can call him.So really? If I had stolen the key lets say, then I could be calling any man. How does she know Im calling the right dude? She didnt ask him anything to identify himself. He told her yes its me let her in. She said ok.This lady isnt the brightest bulb in the pack but I did not point out anything to her because I just didnt feel like it. She probably wouldnt get it anyway.My husband agrees we will not be coming back to this dump! 😝
This hotel is very cleanThe front desk is greatThey greet you with a smileVery friendly and safeI I would recommen d Family and friends The manager is so nice They make me feel like Im at home
Arrived here with my family for a 14 day stay, and left in less than an hour. The hotel reeked of cigarette smoke & weed & a lot of guests were loitering & being loud. Definitely not a place I felt comfortable having my family in. Not a good area of town either. Don’t waste your money!
The managers at the front desk are really nice and helpful, and rooms are good price. My main complaint is the wifi. Ive spoken with ESA connect numerous times since October, but nothing has changed; in fact its worse. Good location, but very busy.
I had a really nice experience with Dolores when I checked in she was friendly she smiled when my family checked on. Dolores was really knowledgeable about the surrounding malls restaurants etc... I definitely give her a 10 My room was really clean the halls and the elevator were too. I will definitely be back.
Terrible. We saw roaches, smelled like weed when we checked in, the floors were sticky in the room, stains in bathtub, clogged sink, and random groceries were placed at our door while staying here. Also people kept placing rocks in-between the back door entrances so others can come in later or have other guests come? Very unsafe. Very uncomfortable!
Okay hotel for long stays. People do not respect the fact that there are other peoples living there and are very loud. The service is good. The clerks on all shifts were very helpful. Okay stay except for the other guests.
Love staying here. Rooms are big and feels much more like a actual living space compared to other hotels in the area. Every amenity that is advertised is actually provided and all appliances/lights/Tv/faucet ect in the rooms have all worked every time I’ve been. House keeping does an amazing job place is spotless! Never seen a single bug here super well kept location. Front desk staff and management have perfect hospitality every time I’ve booked with them. Forsure would recommend and defiantly will be back here soon!
The staff was extremely friendly and welcoming. They allowed me to check in early. They smell was clean unlike other places Ive stayed at. Would most definitely stay again. My room was ready and clean. I have not problems with this place.
Front desk staff was nice. The room smelt like smoke and dogs. I had to request new sheets and pillowcases because my bed had different types of strands of hair on the sheets and pillowcases, as well as hair on the wall of the shower. At least the hotel was close to the interstate and 10 minutes away from the Infinite Energy Arena. Definitely not staying here again when I come back in August.
I have been staying at this location for a few weeks. They are professional and have a clean property. All the employees have been great. One employee by the name of Mr. Derick have been outstanding. He has assisted me and my husband with great professionalism. I really feel that this stay and experience couldnt be any better.
So far this hotel seems to be a lot better than it’s sister hotel next door. The staff appears to be abit nicer. The rooms are bigger. I prefer this one to the one next door to it.The location is great. Easy access to Hwy 85, plenty of places to eat and shop. Stay here for a week and I have only good things to say. I highly recommend it. I didn’t like that they came into the room to spray for bugs, I don’t think that guest should have to breathe fumes from pest control, but I guess they have to do it sometime, I have just never experienced that anywhere else, funny thing is after they sprayed I saw a roach for the first time. I enjoyed the exercise room. I have no idea why this one is so much better than the one next door, they are the same but it is much better.
I give this place 3 stars. I stayed here for about three months and it was pretty decent. I didnt experience any issues and overall it was pretty clean for it to be an extended. I would stay here again. The reason im rating 2 stars is because my good experience with them ended badly upon check out. I checked out on a sunday and once I left and got situated I noticed I left my $100 portable grill in my room. I called the next day on monday for them to tell me that it wasnt in lost and found and they couldnt check the room. Im just frustrated because how does my grill go missing in the matter of 24hours. I left a message for the manager to reach out to me because I wanted to notify her of my experience and I never got a call from her. I know for a fact I left my grill in the room, so its either still in the room and other guest are using it or the maid who cleaned my room stole it. Im disappointed that this has happened and really im thinking the maid stole it because the front desk told me that they would not check a new guest in the room if the maid did not fully clean the room. I understand it was my fault for leaving it but the maid should have some time of employment loyalty to return guests items to lost and found. I JUST WANT MY GRILL BACK!
Online this place said 2 Queen size beds. I am not sure what this size is but they are definitely not queen. Upon arriving, I stood in the lobby for at least 15 minutes, with a note that said all employees were busy helping others. A worker, who was just coming on her shift, walked through the door and immediately greeted me. Once this worker who just came in came to behind the counter, she immediately began checking me in. Mid checking me in, about 4 other ladies came out the back, I didnt even know were there. Ever one of those ladies began shifting more and more work to the lady who just came in, a boss or supervisor with a paper in her hand asked the lady where her green sweater was, then literally huffed and puffed away. Never acknowledging me at all. The lady assisting me never missed a beat, I could tell she noted what was asked of her, but she kept me and my experience 1st and foremost. THAT is the best thing about this stay. Her name is Delores, she deserves a raise and a promotion. I am now on day 3 of being here and I have yet to see/ hear any other employee acknowledge me before I ask for something.It makes me shake my head at all these places of business who claim to be having heightened cleaning and precautions regarding COVID however, I never see evidence suggesting that is remotely true. Signs up say masks are required in the lobby, yet workers and guests are found throughout all times of the day not observing this precaution. I understand that the government has decided not to make businesses responsible, however, the business is hospitality and as a guest I feel my safety and well-being should be first priority. Yes, I see u closed the gym and pool, and yes, I see you limited time in the laundry room. But I have yet to see your staff wipe one thing, seen a spray bottle, or even smelled any disinfectant products. I just dont get it. Literally, silently spazzed out in my room thinking I was surrounded by COVID in my room. Thankfully brought my own products.
Some of the staff (not all) are rude. Plus it is such a hassle to get anything. I waited 40 minutes in the lobby just to get clean towels. The lady at the front desk was so rude and got into and argument with me because I got irritated on waiting that long for my towels. She should have apologized for having me wait that long. Also didn’t have toilet paper, took me 20 minutes to receive it and same with my plates and silverware. I don’t understand why everything has to be such a long wait. They are also very cheap when it comes to amenities. They only give you one little shampoo at a time. No soap, no conditioner. I had a pull out couch in my room that didn’t even work...
During a difficult time for my family and I ended up at ESA. We had a situation during our visit and they went over and above in customer service, accommodation. and making sure my family and I were nothing less than comfortable. Delores at the front desk was amazing with all the guests every time we saw her, like a well like auntie. Auturo was on point with maintenance, and the manager (Matina, I think) went out of her way for customer satisfaction.The whole crew is to be commended and I would recommend anybody looking to stay at ESA.Let me say, I’m giving a review because I have been at places at similiar rates with way lesser accommodations and service. This place and the staff have been an answered prayer. Facts!
Well...when you have Management who care how the place looks and runs....you have a winning business. Great Hotel, we will return again. Manager, resolved any problem, front desk both men and women are professional. Housekeepers actually stopped to help, wow! Clean, building stays full.
This place doesnt even deserve the one measly star im giving it. To start off, my bed sheet was covered in random stains varying in color from brown to red. The room smelled of mold, probably coming from the A/C which had random junk trapped on the vents and filter(s), not to mention, half of the outlets didnt work either, so it was a game of Russian Roulette to see which plug my phone would charge on. The employees are awful and beyond disrespectful. Every front desk encounter, including asking for a receipt took at least an hour. Each employee had to be on the phone for at least 15 min and speak with someone to even punch a letter or number on the keyboard. Not to mention watch your step on the way to the negligent front desk, or youll step in feces from someones dog that must have eaten their complimentary breakfast. The stairs reek of urine, there are puddles on every floor, mainly on the first floor, its so disgusting. Please reconsider before booking here. All jokes aside, it was the worst hotel experience of my life. Seriously, BEWARE!!!
The great things about this hotel our agent Joan was a great customer services. The hotel has the aremteics that we needed. The room in our hotel was not clean in anyways. The floor and the night stand is very sticky. It feels like they haven’t mop or clean the room in years. We get no service here in Atlanta but in Chicago a cheap hotel has great service. Also we have to bring the dirty towels down stair to get fresh ones. Also we do not get enough towels. The refrigerator door is on the side and when we open it the wall scraped our hand. The hotel was near the highway and we couldn’t have a decent amount of sleep cause of the noise. Customers is smoking in the elevator and in the stairway. Last night the smoke alarm went off and we went outside and wait for the firefighters to arrived. We were not satisfied during our stay. Also the breakfast is snacks not a hot bar. I will not return to this hotel. Its too smokey.
Staff is friendly. Housekeeping is excellent. The general manager is a sweetheart and will do anything for anybody! This should be a three-star instead of a 2 * Hotel!
Went to visit to see if I wanted to book for a couple weeks when relocating until we find a more permanent place. Front desk staff was nice. Rooms are a decent size. Good rates. Horribly dirty bathroom. I was surprised they showed us that room. My exact words were before I would step foot in that shower, I would have to totally clean and disinfect it. There was dirt and ?mold in the tiles. The tub had a brown ring from soap scum. Im shuddering thinking about it. If you stay, bring Lysol....
We booked a room online earlier and when we arrived tge last at the front desk said they was fully booked up. She was nice but its crazy you can book online and not have a room
Update: she calls me back, apologizes and upgrade my room. Big difference I must say. I have respect that she apologized. She could’ve went on her way and never saw me again. She really does seem like a sweet lady. Maybe this job works her a lil too hard. Hopefully I like this week.Oh and under the bed is better. Empty water bottle under one bed. Little to no dust bunnies. And hallway on 5th floor smelled better.
Even though I booked a month in advance, they didnt have a room ready for me. Waited well over an hour for the room. Hotel states that they are a non smoking hotel, but it reeks of cigarettes and the stairwell is full of butts. Common areas are dirty, they only provide room cleaning bimonthly.
Great front end staff and clean rooms.
Great hotel the employees make you really feel like you are home. Gives you that great feeling of coming home being greeted with love. Derek at the front desk knows what he is doing. Took good care of me. Will visit again. My first and only opinion is this spot. Best hotel in the area by a long-shot.
Worst room Condition. Never coming back.Toilet doesn’t flush. Bathroom wall is mess. Dirty shower. No shampoo or conditioner. No Hair dryer. Broken sofa bed. Chipped furniture. I had to pay 147 for this bs.
I stayed here for 4 days. Ok hotel. Id say the smoke free part about it is just whack because not true. I stayed on the second floor and let me tell you being pregnant and walking down the hallway smelling cigarettes every time I entered wasnt pleasant at all. Not to mention breakfast is supposed to last till 9 or 9:30 am? BUT whatever kids stay there or greedy people take most of the muffins so youd have to wake up at 6:30 when it starts to actually grab what youd like. I have gone down around 7:30 pretty much every morning and most muffins are gone by then. At least either refill the tray or control the amount that people take. Some people take 4 or 5. Im like, damn. 💀
Staff was great! Very helpful and accommodating! The room was a different story. I’ve stayed at a few different Extended Stays but I’ve never experienced a room this filthy. The rack in storage area for clothes was literally falling off the wall. There were chips, clumps of hair, dirty tables, fake eyelashes next to the Bible and a scratch in the tv screen. I was highly disappointed in the room.
The customer service is excellent. The staff is super nice and friendly. The rooms are really big, clean and very comfortable. The staff has been great 😃🤗. Anything I need they are always willing to help. I have easy access to 85. This is a very safe extended stay. The grab and go breakfast is good for every morning. I couldn’t ask for more. I recommend this extended staff to anyone.
Between my transition from my old home to new home I stayed here, and this place is as basic as it gets. In my opinion its way over priced. WiFi is laughable, they charge you to send a fax, and there is no business center here. The location of this hotel is great so you would expect more but it falls short in many ways. In my opinion they act like they are doing you a favor by allowing you to stay, instead of appreciating the very source that pays the bills (the customer). Oh yeah you have to pay extra for housekeeping and breakfast is a joke.
I stayed here for a week when first moving to the area and had a really good experience. My room was clean and in good working condition. The thing that stood out the most was how helpful and friendly the staff were. One of the staff (maybe Justin?) was extremely friendly and greeted me by name on several occasions.
Hotel was quiet, clean, and affordable. Staff was friendly. However, the only complaints are to change the pillows and to put at least 1 trash can in the rooms (I dont know if it was a mistake, but I had none. Thankfully, I had grocery bags to use for trash).
I was here 5 min when the staff asked if they could survey my room for upgrades... To be honest Ive stayed at business hotels that arent as nice as this! I had a nice, clean room, big TV, plenty of space and very friendly staff. My only suggestion would be that they check rooms for informational items as well as toiletries. I had plenty of soap, shampoo, etc but no tv-channel list, table tent with kitchen items available or local restaurant guide (found the last 2 at the front desk). Those things would have been helpful but not in any way a reason to avoid this hotel. I recommend Extended Stay and I will probably stay here next year for my conference.
It was a nice and cosy stay at Extended Stay America until their ROACHES started river dancing on our toes and their ANTS started trying to cuddle in the bed with us to escape the cold...In my honest opinion it is unacceptable to have such pests in your guests room. But to top it off they werent willing to do anything about it. They acted offended when we asked them if they had some bug spray. They didnt even offer to change rooms for us. But I digress.Breakfast, according to them, was from 6am to 8:30am. Which was a lie because at 8am nothing was out. (who is up at 6am while on vacation is a mystery to me) But we didnt really miss anything because breakfast consisted of coffee and a free granola bar. So theres that.On a good note, the pillows and bed were very comfortable. There was a full sized refrigerator, microwave and two-burner stove top that were all clean.So if you are cool with starting a Congo line with the ROACHES and ants that live there, I recommend this hotel. But if youd rather not risk bringing home a new family member or two in your bags, steer clear.
The room was smell of mildew, the staff was rude. I have been frequently staying on and off at extended stay hotels and this one was duild so nice but, the servive was below average. They stop serving coffee 10:30 am on the dot , and other hotels serve tea and coffee all day. The staff was profiling and just rude.
The lobby is clean and inviting and the rooms are spacious and nice. The free breakfast was a bit of a let down, just some coffee, tea, granola bars and oatmeal. Not a bad overall experience, would stay again.
Ive always stayed at the extended stay hotel because I do find them nice.I see them going threw allot of situations, and even at times I think they might be mad about something they were still always polite.Well when you got a boss Lady that is 💯 on her ps and Qs that makes it the best everThanks extended stay hotel youre the best
The hotel was overbooked so we ended up in a double room instead of a king without any pillows. We were only able to get 3 pillows from the front desk. The lobby was full of flies. No ice machine. The bathroom area was filthy with facial hair clippings and toothpaste in the sink and other hair in the tub. Will not stay again.
No complaints. The room was better than expected considering its an extended stay. I read some of the reviews on here but I have to say the staff was kind, helpful to my needs and very considerate of my circumstance. Special shout to Ms. Tracy who went above and beyond to accommodate me and my families needs.
This extended stay is horrible. Ac does not work. Roaches everywhere and I keep my key card away from my phone and it still deactivates. Also there is never anyone at the front desk. I had to bang on the glass to get back in after waiting for an hour. I had to go back to my car and blow up the front desk phone until someone answered. THE WORSE
This is a very clean and friendly hotel. Very quite. Can be busy with folks in and out of the hotel during the day but even for a Friday night its very quite. We are near everything, including the 85 to Atlanta. Their is public transportation maybe have to ask where to get the bus. Easy parking. Havent tried the breakfast yet. Only reason for 4 stars, I dont see a pool or I tho k there isnt none. But otherwise Im glad I booked here until we get our new home in Lawrenceville.
Nice people at front desk except for Sharon. This person is the CANCER OF THE HOTEL...worse receptionist, unprofessional, bad energy, inconsistent, never smiles, finds every reason to be of no value to the hotel or guests. Shes rude and tries her best NOT to assist the guests who are paying her salary. When you need something good luck dealing with her.... Shes ready to report her coworkers for her own faults. I dont know how they can work with her. I know they must hate every second. All she does is sit around and make excuses and irrational decisions, she makes no sense, I really dont know why the hotel keeps bad employees when it keeps good paying guests at bay. WATCH YOUR CAR, BEWARE OF CLEANLINESS, SMALL BATHROOMS, CHECK SHEETS AND PADDING, INSPECTION IS THE RULE HERE.Well Im a paying guest and I demand respect and satisfaction. I also have inside contacts when Im not treated fairly I just contact my sources.Note to corp management:GET RID OF THE CANCER BEFORE 2 ** BECOME 1*
I must say I was very disappointed with this hotel. The hotel did have a smell, bad atmosphere (there were homeless people taking baths in the lobby bathroom). This is scary considering we were travelling with a teen girl. The kitchen ventahood was old a rusty and overall the guest were very loud at night with a lot a running. Not a good experience! Last time staying here!☹
Excellent wonderful staff friendly and care about your well being and take care of all your needs. Up to date rooms and nice clean lobby and hallways. There is also a fitness room that never closes and a golf course right next door with plenty of shoppping in the area.
Housekeeper very poor we stayed in for 9 days only once our bedding get changed even with that the bathroom where not wash just wiped. Our toilet got block on the 2nd Aug when ask one of hotel male customer service he gave us a plunger to do it for ourselves I think its a disgrace and unprofessional to ask a customer to do there job or plumbing job.Our internet turned off the same gentleman that gave the plunger ask my daughter to call customer services which we couldnt get through I had to go down myself and ask if thats our job before he call and went through immediately. The location is by the highway so very noisy and breakfast is poor, starts from 6-9am but really nothing is refilled once finished at 7am. This is a poor quality standard hotel I highly recommend you do not come here as it will cause discomfort and ruined your stay.
Early check in is $25, but I had no issue paying it. We were in the king suite and the air was awesome. Bathroom is very small and confined with poor lighting. Pool was nice. You have to ask them to bring you dishes and such to the room.
Its okay if you are trying to be frugal but hallway smells, room is dingy, found hair in freezer, provides mini kitchen but no pots, silverware, cups, etc. Nice dog area with poop bags. Convenient location near everything. Would give 2.5 if I could. Its half decent.
I hate to do this. After 11P there is no way to get in. Calls to the front desk go unanswered. This is as a current guest (the key doesnt work to get into the lobby). Dirty towels are traded for cleaned ones, but no cleaned ones are given. Youre told they will be delivered to your room (because there arent any currently available), but 2 days layer... no towels. I have no choice but to check out early. Meanwhile I need to find a replacement hotel for 1 night until the doors are unlocked at 7A. Note: there are 2 of these exact hotels so clise theyre almost sharing the same parking lot... almost... the names are backwards on Googke maps. One answers the phone. the other doesnt. unacceptable for $500+.
The rooms were very clean. The staff was friendly. Almost everything worked in the room. My only complaint was that I didnt have a working light in the bathroom. I requested to have it replaced but it didnt get replaced. There was another light in the area beside the bathroom so I just used that to see into the bathroom.
Terry at the front desk was very friendly and helpful. My bathroom appeared as though it had not been cleaned prior to my arrival. The hotel did not have ice. My experience was sub par, I dont know if I will stay here again.
I was greeted by friendly staff during my late check in. however, after returning back after like 15 mins to ask for extra blankets, the other staff was very rude claiming they dont give out extra blankets after 11, it was 11.03 and I had checked in like 15 mins ago. Nevertheless, room itself was good. The only issue was one of the staff,
HORRIBLE!!! We actually found a pair of underwear with feces in them in the corner of the room... The service was terrible. There is a church that rents the conference room every Sunday and was right below our room. I work night shift and I was awakened by the beating drums and singing on Sunday morning at 10:30 after working all night. We were only given 1 cup to drink out of and every day we went down to ask for the other 3 we needed, we were told they didnt have any. We were also told they didnt have any wash cloths every day we went to get clean towels. The pool was dirty because the pump was not recirculating the water. The halls smell aweful and I kept a headache the entire time we were here. I do not recommend this facility to anyone!!!!!!!
Great service @ the front desk Delores was awesome, she even checked the room to make sure it was up to standard helped me with my parking situation I drive a 40 footer. Only complaint was the room had baby roaches I killed the 2 I saw .
We had to ask for clean sheets and clean wash rags/ towels for the 2 days we spent there. Usually when a guest leaves the room for the day someone cleans the room and restock what is needed, but when we got back to our room it was not clean or stocked .We had some other people who booked a room at the same hotel with us and when they settle in the room they check there beds and 3 roaches ran out from 1of the beds. The associate at the hotel tried to downplay the situation but that is not acceptable at all . We werent happy with our stay at the Extended Stay America in ATL.
Black guy with an accent is very mean. Customer service could make me feel more welcomed. Room was half cleaned when room service attended to it. My experience there was borderline terrible. I don’t recommend anybody visit this extended in the others were much better
Beautiful room. Everything is nice and clean. Staff was welcoming. Overall stay was great. Only wrinkle, not much on the breakfast side. Only oatmeal, nature bar, muffin, and coffee.
This place is great. Super clean room. Joanna at the front desk was amazing and very helpful. The service that I have received her has been excellent. Traveling nurses this is the best place to stay in the area.
0 stars if I could . The worst service ever . No room service if u pay daily. All of the brochures in the room say they will bring things you need to your room. They dont and they get an attitude if u ask someone to do something they advertise. Stand at a locked front door for 20 minutes in freezing cold waiting for someone to open and the employee was outside talking to someone on the phone and took her time to open it. The worst service rooms should be the same price as a roach motel because thats all this is save your money
Its funny anyone complaining about Sharon. I stayed at this place for months and not 1 time was ANY of them negative especially not Sharon. She went above and beyond to help. Some guests think they run people and can talk to people any kind of way and Sharon wont deal so Im not surprised if its not people that just couldnt talk crazy to her complaining. That whole staff deals with a lot of bs that Ive witnessed first hand and still they smile and try to be as accommodating as possible. Had THAT bad of an experience then there was another extended stay next door, shouldve went there. I was on the 5th floor no bugs or any complaints I dont know about other floors but again the staff especially Sharon are all nice patient (as can be) people. Oh and there was ALWAYS A towel issue shes not the laundry attendant shes front desk, thats put of her control.
Definitely doesnt merit the 2.5 star categorization given by hotwire. The smell of canned food permeates the entire building, the sheets were stained, and the breakfast is basically granola bars and oatmeal packets. The front desk staff were friendly and helpful at least.
Friendly Courteous Staff! My experience was amazing and the team is a great one but one team member truly outshines. Im talking about Ivory. From the check in and continuously she has made sure I was all set. She treats people like family and this is a home away from home after all. She goes above and beyond making sure you are doing aok. Makes a big difference to me. Recommend for sure.
Third floor hall smells like a dump truck. Paid for upgraded internet and it was worse than the basic internet. Shower has no water pressure. Never staying here again.
Disgusting Hotel. Smell like garbage, rooms filthy, stains on the mattress, hairs in the sink, and tub. Last two day they didnt clean my room. I would have been better off sleeping in my car. The AC you have to choose between hot or freezing.
Great room. Great front desk. When I requested to change rooms because of the highway noise they accommodated without a quibble. If you are sensitive to noise when you sleep get a room in the higher numbers or to the left when you get off the elevator. The right side faces the highway.
First off I got bit by bed bugs the room i was rented (616-614)and the one next door to mine had previously problems with bed bugs which I was told by house keeping and was offered a 2 day stay or refund for two days ,2nd they let the police in my room and vandalized it and go through my belongings which ended up with my coach wallet being stolen with my social security card, birth certificate and other credit cards Inside. The onsite manager is very rude and hard to work with I wouldnt rent a room here if it was the last one on the planet .the only employee there who is great in auhjanae and delores who work the front d esk could give them a zero I would
Halls and room smelled like smoke. We asked for our rooms to be cleaned more than once a week and we did not care that it was going to cost extra. We were asked if we were dirty people and why we would need it cleaned more than once a week. I would recommend this place only to my ex mother-in-law...
Good room size to accomadate family. States free wifi but to get a good connection you need to pay an extra 3.99 per day to upgrade and actually use it not just connect. Why dont they just include it in the rate? Asked to get a hotel with pool and it turns out its not working ..... well now i hope it gets better because i promised my kids a fun pool day. I am a property manager myself if you need help call me ;)
As we all know, it is a place for extended stay with kitchen facility. Look only muffins, oat meal, energy bar, and coffee for breakfast. No coffee bar at room, but you can ask for maker to fix your own.
Pros: Nice layout, great water pressureCons: Sink and tub dirty, Nothing in the kitchen to cook or eat with, broken lamp, broken microwaveWould not recommend and wont stay here again.
Large rooms, impeccably clean, well stocked kitchen. Felt like a nice one bed apartment.
After a long day of 16 hrs of traveling I booked here and when I arrived I waited for the manager victor to get to me as he was standing doing nothing for ten minutes. Then decided to ask me if I needs to check in. I proceeded to check in when he ask for a credit card to put on file I gave him a prepaid debit card that I had loaded for this reason. He refused my card, told me he couldnt and wouldnt check me in at all and didnt care what my circumstances were for that night of lodging. He was VERY rude and belligerent. He got loud and just plain ugly. I sat in the lobby pregnant with two small Babies unable to check in and on the phone for 2 hrs trying to change my reservation somewhere else. During that time I witnessed him argue and refuse to give another customer corporate office number. And said I am the manager everything goes thru me. .DONT WASTE YOUR MONEY HERE, the property is nice but the staff is horrible and victor needs a different job he sucks at customer service with his rude ass.
Management and staff are friendly and exhibit great customer service towards their guests. Plenty of parking space and convenient daily morning coffee, with a grab and go breakfast (granola bars, oatmeal, grits, etc.). I feel at home as a guest here!
Room was dank, people roaming the parking lot at all hours, room service was only there 1 of the 2 times scheduled. Parking lot way too small. Free breakfast is prepackaged granola bars and coffee which isnt restocked. Dishes took 3 requests. Baby roaches on the walls a few times, but none were full sized. You get what you pay for.
Horrible experience!! I get it, its cheap hotel but COCKROACH crawling up on the ceiling? You know if there is one, there are whole lot more!!Gotta do better at pest control! Room was all jacked up as well, noisy and smells.
The gym is great, simple but meets basic workout needs! Also if you need something to grab and go to eat in the morning they have oatmeal, muffins, granola bars, and a few more things. I also love how close stores are restaurants are, some are even in walking distance.
Very friendly , clean rooms a smell of smoke on hallways rooms but other than this I would come back . Ahzne made sure I had a good room she joked around with me and made me feel comfortable this place earned 5 stars keep up the good work
This place has got so much better due to the staff they have aboard now . They young lady that works mornings is very friendly , she makes you feel welcome ! Housekeeping could do a better job . Over all the staff is great !
I would have been better off sleeping in my car at a rest stop. Room was filthy - stains on the mattress, hairs in the sink and tub. Do yourself a favor and spend the extra $20 to get a decent room at a better hotel.
Staff is always kind the rooms are immaculate and spacious. Sometimes guests make the staff jobs hard by placing garbage outside of the room but for the most part, I have had a wnonderful stay.
There is no POOL OR HOT tub here!!!!!! A few washer and dryers are the ONLY amenities they have. No GYM as well. Can you believe no freaking Ice machine....nothing. One elevator for almost 2 weeks. Floors are dirty especially in thevelevator. Breakfast is coffee, muffins and packaged oatmeal.FALSE ADVERTISMENT TO THE MAX!
This hotel is relatively new. Breakfast is coffee and granola bars simply because rooms have kitchenette. Very close to whatever you like to eat.
This hotel is far beyond majority of the hotels that are around for the same price the kitchens are big the ceilings are high the beds are soft and comfortable the staff is very well sociable and they do serve coffee which is really good
Horrible! Mrs.Tracy(supervisor) Cursed me out just for asking all the prices for up to a month... She has a nasty attitude against everyone... I seen it! She is rude, unkind and very unprofessional! She try to tow my truck in the place she towed me to park it... Dee and her staff call the police on me because I asked for a refund and cursed me out again! and gave me the incorrect amount and they locked me up for it (criminal trespass) I spend $1500 how is that possible? They are rude untrained professionals trying to steal money as far as booking for a price that the corporate office didnt quote! I dont recommend them to my worst enemy!
I wouldnt even give this hotel a 1 star I only did so I can make this review! I saw 3 Roaches at the same time in my room & the room wasnt properly cleaned when checking in didnt have soap towels rags shampoo nor conditioner never staying here again
The place is nice , cleaning is always #1 , the staff is so friendly and always have a pleasant attitude 🙂 Ive been here 2 months and Ive enjoyed the peace of mind ,your treated like you never left home 💖
Counters, table dresser, and all other surfaces were covered in a gritty dirt. Mirror had mud smeared.on it. I told the front desk and their only reply was Hmm. I asked for cleaning supplies and was told I could get them at the front desk, which I did. No offer to clean for me. I called again and asked for an ice bucket; the clerk laughed and said they dont have any but told me where the ice macine is. Then I asked for a luggage rack and the clerk laughed again and ssid, We dont have any of those either. Then I asked.if we could have some cups, and the clerk said, Why? You dont have a coffee maker. I told her I wanted them for water so she said she could find one. The room had a nice kitchenette, but no pots, pans, dishes, utensils, nothing. The wifi connection assures you your connection to it will NOT be secure. The smoke detector in our room is sealed up in a plastic bag; maybe by a previous guest who wanted to smoke?
To many men just hanging around the front desk. It made me very uncomfortable. Someone knocked on our door about 10 pm and when we ask who is it and looked out the peep hole no one was there. Very creepy stay for two women with two small children. We will never stay there again.
They charged me although I didnt stay because they were over booked. When I called they claimed they accidentally marked me as a no call no show but they will refund my card which will take 5-7 days.
Great rooms but Bad maintenance, and their manager kept spying in my room, made me feel uncomfortable staying there.
Front desk giving other customers keys to already occupied rooms....strayd peeing on the elevator and cops had to be called....People always hanging out in the parking lot......floor reaked of Marijuana....the only good thing I can say is that my family and I didnt see any roaches...
Terrible, terrible place. I felt the discrimination when I was talking with the receptionist. This employee named Sharon Mobley was incredibly, amazing rude, never tried to hide her annoyance when I asked questions. Im not trying to categorize people into races, but she smiled and was very nice to every black and white people which she never did for Asians. She lied to me when I asked for more towel. I sent my son down there to bring some more towel and he said Can I have a towel and she came with one, but he asked for more and she said that she doesnt have anymore towels. This happened yesterday so I came down hoping it wasnt involved with any racism but she DID have more towels and started lying that my son only asked for one and never for more. The breakfast is a lie. They only have apples and oranges, and horrible tasting coffees with granola bars and muffins. The room is filthy, the bathtub is filled with some sticky stuffs, and the bed sheets are torn and in bad condition. I recommend a place called Wingate by Wyndham next door.You dont want to come to this place. Especially, when theres SHARON MOBLEY. ILL BE TALKING TO YOUR MANAGER ABOUT THIS SHARON.Remember the name guys. SHARON MOBLEY.
Clean and affordable. I thought it was so weird that this place doesnt offer ice or a vending machine. Their gym was also lacking. No weights, just 3 machines. I guess cutting out those few things is what makes this place affordable.
Aside from the pee sprinkles on the toilet seat and them not having ice, it was pretty decent. Terry at the front desk was very nice and professional. I am not sure I will stay here again.
Walked in my room, immediately noticed a terrible smell, found bugs crawling in my bed, window broken and wont close all the way allowing loud highway noise in. The bed light was burnt out. These thieves put this piece of crap room on Hotwire because no one else wanted it. This is the worst room Ive ever seen after 20 Hotwire bookings.
The service here is exactly what a customer hopes for. Its amazing and the employees really love the guests.Thank you Sam and Ivory. I couldnt have asked for a better stay. You made it perfect.
By far the worst experience at this brand of hotel ever !! Staff is arrogant even when they are at fault and when you meet the manager it is evident where the staff gets it from! Room was Below part for this hotel chain. We were told after we checked in that hotel had breed restrictions that consists only of pit bulls.. manager said they allowed them but at their choice. Now cant check out because their staff error
Good service, most staff polite. Clean hotel any issue arise they usually handle asap. Pia & khalia is a breeze of sunlight to this establishment.
Other than the inadequate amount of parking spaces available this location is great. Staff may be hard to reach at times as well. Its in a very accessible area of duluth. Quite literally a 5 minute walk to the Sugarloaf Mills Mall. This mall has a dave and busters, jump street, movie theater, and medieval times accessible. This location is prime. Just be sure not to confuse this one with the one next door as their addresses are similar. For the price and the amenities featured from this establishment it is well worth the money. Rooms have separate bath living, sleeping, and kitchen areas. Available household supplies such as dishes, glasses, and silverware. Great choice for anyone looking for an extended stay!
Youd be better off sleeping under a bridge, its the same experience for less money. God awful smell in the hallway - death mixed with pee. Parking was awful - needed a shuttle. Atmosphere feels like a brothel mixed with a high rise project. Tenants getting drunk in the lobby, yeah tenants. I could go on and on, hopefully you got the point. R U N
Beautiful, quite and clean rooms. I highly recommend this location. Short and extended stays. Front desk is very polite and knowledgeable of the hotel.
Very unprofessional This place was awful. I do not recommended anyone stay here. Upon checking in I was told that there would not be anyone cleaning our room. Every time I asked for clean towels I was told to call back in an hour after the third time of calling I decided to go down myself to the front desk. I was told the reason there is no towels etc is because no one is returning them, so she said for me to bring my things down and she would wash and dry them which I did. We will !NOT! Be returning
Location was great and easy access to the surrounding areas. Staff were friendly and no problems were had with any of the rooms.
The hotel was very nice and had a personal kitchen for each suite rooms. The cleanliness was average for an inn, but still the inn was great for just a 1 night stay.
Nice room at an economy price. Lady at the front desk was friendly. Safety procedures in place for Covid. Overall a good experience.
My stay here has been wonderful the staff is a great help. Derick at the front desk is a great asset to this hotel he is always willing to help and very friendly he treats you like family.
Staff and management is wonderful and understanding. Unfortunately Ive been at this location longer than expected but I am fortunate to be in a location where it is safe for both myself and my kids and the facilities are nice which makes us feel at home
Slowly going down the hill . The first time I visit this hotel was wonderful clean ,friendly staff , no loudness . At that time the rates were high . My last visit there its very dirty outside, still friendly staff , loudness by my room , no parking spots at night . I wouldve stayed longer I love this hotel but not what it is becoming
Our room included a mini kitchen, which included a stovetop, fridge, and sink, which is pretty cool. The bathroom is pretty small, but cant really complain about anything in the room
Thieves the maid service stoll cash from my room.under staffed. Unfriendly. Filthiest Newly remodeled hotel Ive ever stayed.
Love it!! Staff is welcoming and warm which makes it a home away from home. The Manageress is awesome. If in Gwinnett place or Duluth it is one of the best places to stay for the price!!!
Awesome staff very professional and polite, even though my work schedule waa hected they were very accommodating ao that was greatly appreciated. I would definetly recommend this location for the comfort, size of the room and amenities...great job team
The hotel has spacious and comfortable rooms. Unfortunately, the pool being removed was disappointing; though, there is now plenty of parking for all guests.
Great staff and a quality place to lay your head at night!
To Coperate: Could some of us in the hotel vote her out of here. It has become unbearable. I have 11 people ready. The Goal this year 2016 is to let her go or false her out. Sharron. She leaves the work area unattended to run personal errands.ive been here for 3months. Building number 9856. Is frequently late to work.telling guest about co-workers.Frequently leaves work early with out doing what i requested and this is during the day time. I dont know what that made-up guest taylor monroe is reffereng to. Stop blaming laundry. Tony is patient and cool to talk to. I will email cooperate in a few days. It has to stop.
It wasnt clean as it should be. The fixtures were defective, such as the TV that had a cracked display, a lamp that was missing an off switch, and a microwave that kind of worked. The food splatter in the microwave was one thing but the hairs in the shower was too much. I guess I got what I paid for with discount prices.
They are good but they would get a lot more transitional business customers if the weekly rates were better. Debrah - front desk clerk could benefit from some customer service training.
The hotel was lacking all utensils, any dishes, pots and pans. The wall adjacent to my bed had a large stain on the wall as did one of my sheets. The 4th floor smelled of cigarettes and hamburger meat, I would not stay at this hotel again.
We just checked into our room and its filthy 😫Tampons in the toilet with fecies on it!Hair and juice stains everywhere in the bathroom!Signs of mold !
If possible, try to stay away from the 4th floor and room 406. That floor stinks and big cockroaches. Nice sshower, but the bedding does not smell fresh.
Clean rooms affordable price Ashley and Walter was my favorite they was very helpful and professional and made me feel at home I will recommend this hotel for people stay when in town
However Stephanie, janette, shania AND denise were very polite ! I made sure to save those names because their customer service was WONDERFUL!!! BUT they definitely need a new manager!!
Justen has been exceptional. During my check in he was quite busy but never got flustered. He stayed professional and handled my check in as a professional.
Human animal shelter. Beautiful exterior, inside matches a project. Mean staff, bad atmosphere, terrible smell, no parking.Teens playing in hallway, ancient tvs, tiny room, poor service.
This place feels like home and if you dont have a place but have the money then this is the place for you because I have a dog and they are pet friendly. Just know Im truly Blessed. Thanks to the Staff and the Organization for making me feel like Im at home.
This location was horrible!!! My room smelled very bad and some of the staff was very rude! One employee was smoking weed on the job and she was very ghetto and disrespectful! I was double charged and had to wait a whole week for a refund and don’t bother call customer relations because I didn’t get a call back from the manager until after my 6th call!
The elevator works horrible.customer service was bad never having tissue and they louder than guest.They lie too watch money on your card.
They only let have so many towels... The people at the desk are rude. Rooms are ok.... Not a great place to stay....
Negative: There was a fire on my floor We had to evacuate for 3 hrs Other everything was good
Great staff, hotel has two properties close to each other but one building has queen beds only and the other king beds only.
Nice sized room, with full kitchen for a decent price. Very convenient location, will definitely come again. Slightly small parking lot.
Clean rooms....but when we got there dishes was by the door all the towels wasnt in the room and the parking is ridiculous....my husband had to drive around for 10 mins to get a spot.I mean if you gonna have a hotel make sure you got enough parking spots for your guests...
Ive been here 3 weeks now there are repairs going on in my home and its convenient because its so close by but the customer service could not be worse I pretty much have to beg to get room service
Staff is very helpful and friendly. Parking lot clean. Hotel very well maintained. I would stay again
The front desk was extremely helpful and the room was nice and clean. I enjoyed my stay
Hall and staircase stayed messy. Grab and go breakfast didnt last the time posted was out of items within hour not replaced. Only friendly staff was desk clerk.
This is my second stay here on a Nurse contract I Love it they have been very attentive supplying all my needs and they have looked out for me my home away from home:)
Staff is very friendly and professional, rooms are clean, and very quiet hotel! Very comfortable place to stay overall
Tracy the Manager has been exceptional. We will most definitely come back from Katy TX. Mr Skilette has special memories while at this location.
Great hotel very clean quite and staff is friendly. Great location walk to everything.
I have an employee who lives here one time I needed to borrow some scissors I walked inside and ask for some the lady kindly allowed me to borrow them and I returned them a little bit later theres a very positive experience
Didnt go in but seemed like any other extended stay hotel.
What can you say about Extended Stay America their prices are a little high their rooms are kind of run-down some of them though have been refurbished the maid services a little slow if you have Extended Stay youre only allowed fresh towels twice a week unless you want to go wash your stuff yourself you get clean bedding once a week the kitchens are kind of run-down
Standard hotel stuff. Nothing extraordinary. My pullout couch bed was really dirty had sprinkles and crumbs on it. Parking is also a pain.
Nice clean place. Friendly staff. Had no problems with check in or out. Will stay here again.
Great place to stay. Ms Tracy and her staff are awesome..Derek helped me with everything I needed. Will be back.!
I was so impressed with my stay! Very clean friendly staff!! This is definitely a home away from home!!
There are 2 side by side we stayed there for work in both locations rooms were very nice. Not the usual for an extended stay in Ga
Really awesome rooms w/kitchens available. Good location and a great rate. Close to places to shop and eat!!
Very caring and polite Manager Marita..has made my stay peaceful and she reminds me to smile. Good management skills this lady🙂
Amazing staff. Super awesome rooms. Great location. But, worlds slowest internet!!
Its an okay place there is things that could be improved. The older lady that works the front desk is very rude most of the time.
Recently renovated .ok hotel .my wife stays here during her business visit .no compliment breakfast .
It was terrible. Service was bad had to beg for towels and soap. Had no shampoo. Trash every where. Not clean. The pool was Green.
Need to tidy up on the hallways and use better cleaning products in the rooms, had a little musky smell.
This hotel is in need of new linen. There linen is very dingy and worn. Other than that staff is very nice.
Staff There Is Lazy And Unprofessional... People Have Died Here Due To Covid ASK THE REGULAR GUESTS AND THEYLL TELL YOU.. But Hey Its Cheap And Affordable You Get What Pay For
Hotel does not have ice. Also the room I reserved was unavailable. The staff was super nice!
Visited this hotel looking to stay for a bit. Its nice and clean and the rooms are rather nicely sized.
They are clean and they are very friendly and Courteous if you have a problem they will fix it the staff are very good and nice people make you come back again
The location was convenient. Not a lot of amenities. Breakfast is just muffins with coffee and hot cocoa.
Clean, room layout at this location prevented a 5 star. But other than that. I liked it.
I was shown a different price at checkout than on my reservation. I put a coupon code in and it didnt have specific directions on it saying that it will be used after checkout.
Amazing staff, very clean rooms and very affordable. I would highly recommend!
Here at this hotel people are standing in front of the hotel drinking beer which would be totally unacceptable also when we check in my room we found drug paraphernalia and I room if I can I will take a picture of it and post it online this is by one of the worst hotels that ever stayed in my life and would never stay here again we came down on a Thursday and were going to leave out Sunday and they tell us that we have to pay $10 for room service that sucks time out they only change and letting if you stay for 8 days of Moore what kind of hotel is this I see where they call it Extended Stay I would never stand my stay here no more this place is a dump.
Stayed nearly 2 months with 2 dogs and we were always well taken care of!
Was refused my room. Told i wasnt the picture on my ID. Still not refunded. Wasted 5 hours looking for another hotel.
They were almost sold out but we snagged a room. The staff was polite and the room was clean.
Great price, clean room and kitchen!!! The reason for 4 stars is their parking space is bit small.
People were really nice but the room was not clean
The worst place, the rooms could be clean better, front deck clerk could be courteous
Staff remembered my name and got what I needed right away. Best Extended Stay thus far.
Nice hotel location cool it was clean good price. What more can u ask for
Clean rooms. Bad service. Lot of noise coming from the interstate right next to the hotel
They were a very helpful staff, but as for the rooms they were nothing special.
Very nice rooms and a helpful staff. I love it
Room had a dirty comforter and my friends room smelled like an ashtray but was a no smoking room
Makes you feel like family, a place to call home
I really enjoyed my stay last night at the extended stay . the receptionist was awesome !!!
Friendly place to stay and great location. Easily accessible to I-85, restaurants, shopping centers, and other eateries.
The place needs some updating.The bathroom needs a good cleaning.The staff was nice and we were safe.
Was very clean love staying at this Hotel staff was great
Total reviews rating 3.5
199 Reviews for Extended Stay America - Atlanta - Gwinnett Place 2023:
Review №1
2022-05-09The location was great considering all the food options and other places I wanted to visit. Service was good, but the lack of staff made it hard to find people sometimes. I understand if staffing is an issue since covid have a lot of businesses understaffed. The cleaning could be better. Overall, I had a good experience.
Review №2
2022-02-17Never had such an experience at any other extended stay America. Poorly maintained facility. The place was crawling roaches it was the hardest night to spend checked out next day and still they are refunding for the cancellation. Turned out to be a big mistake definitely Not recommended at all 👎Upon such disgusting service they have the audacity to not refund their customers money for suffering 1 night just to check out the next day. All they want is to Blame the customer for booking with them, fraudsters.!!
Review №3
2022-03-20Terrible service! Front desk was so rude to my mother but basic 3 star hotel for last-minute trip. Great location! Would not stay again. The hallway smell like wet dog and chili. Room wasnt bad just close to highway so noisy
Review №4
2022-01-28The staff is really nice & accommodated all my needs right away. Close to a lot of things & clean rooms. 10/10 🔥 coming here whenever Im in the city for business
Review №5
2022-02-07Front Desk personnel are friendly and very helpful and accommodating.The rooms are very big and and clean. I felt safe and comfortable and would recommendThis place to anyone needing a long term stay.
Review №6
2021-12-04Staff and housekeeping are excellent. Front desk is very polite and helpful everytime . Rooms are comfortable and very clean , quiet and peaceful hotel . Alot of food choices and stores in walking distance as well . Washing machines / vending machines available as well . Perfect place
Review №7
2021-12-08Monday night I was desperately searching for a hotel room. After looking at 2 other places I ended up reserving a night here after looking at the pictures on bring fido. When I arrived at the hotel and walked in there was one girl working. She was on the phone with her mother in one ear and working with the guests in the other. Between checking me in, talking to her mother, and fiddling with a hispanic ladies ipad I was noticing the homeless looking guy walking around with no shirt on and rain boots. I immediately told the clerk that I did not want to stay there and to refund my money. She told me I would have to go through bring fido ( which later bring fido told me was not the case ) As I have called them 3 times now and they have attempted to speak with the general manager which is never there. I tried to call this morning and still no GM until 10pm I was told. Anyways out of frustration I took my room key and grabbed my dog out of the car to proceed to the room. When I got to the 6th floor the smell was unbearable. I knew that I was in the wrong place. On top of that she put me right next to the homeless guys room. Which at the very moment some lady was pleading with her daughter to leave and come home. It was like a scene out of the show intervention. The druggy guy with the beard was also pacing around. I did not even go in the room. I went right back down stairs and handed my room keys over and demanded a refund. Once again she could not accommodate. Then the police pulled up and I left. I would not be posting this review if the GM would have handled this in a timely manner. I will keep calling until they do because I paid 140 dollars for this experience without ever stepping foot in my room.
Review №8
2021-10-06A very unforeseen circumstance caused me to have to stay here much longer than the one day plan. Despite that, the day and evening staff made my stay a comfortable one. I honestly can say I had no issues to report. The staff were great and the room was confy!
Review №9
2022-05-22Awful smell and people were smoking all over the place. Not a safe place to stay. The manager Marieta is very unprofessional and cruel.
Review №10
2022-05-10Positive: Location Negative: Smell funny the people noice and cooking food and kids running around the floors. if you stay for weeks or so this is for you¿