Extra Space Storage in Alpharetta
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Alpharetta, Fulton County, Georgia, US
Site: https://www.extraspace.com/stora...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
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Rose was so amazing today!!She was so helpful to me and my mother.
I stop by in need of a storage unit last minute and Rose was able to assist me. Great customer service, fast, and friendly. 100% recommend if in need for storage.
Literally some of the worst service Ive ever received. After 5 days of trying to get someone on the phone, Rose hangs up on me after talking over me and losing her patience, despite the fact that they totally dropped the ball with my reservation. CubeSmart it is.
Always getting great service, Gabriela assisted me with my rental, and its always great to develop a connection with the staff makes it feel very welcoming.
Ms. Rose is very professional and very polite, knowledgeable in her expertise with the storage business. I definitely was very grateful for her help as I pondered what was the right move for my precious items. Thank you Ms. Rose .
Working with Rose to rent a unit in this beautiful facility was a quick, efficient, and a professionally done process. Rose is extremely knowledgeable and cut through the chase as far as the paper work concerned as she explained each document which was electronically signed. She presented various options and made recommendations. I highly recommend this facility!
Without a doubt, the reason we came here and added 2 more spaces is 1 person…..Rose. She is thoughtful and so friendly. Rose made the rental experience so easy! We have rented at several locations during our moves and Rose rates the highest in customer service!! Highly recommend this location.
Really happy with the overall experience. Very clean, climate controlled units. No bugs. Easy access and easy to get set up. I did everything over the phone. I would highly recommend this location.Edit: Used them a 2nd time and everything was great again!
Helpful and friendly employees. A very safe environment.
Pipe broke in my unit water everywhere -- not much help from management---they did offer me a slightly bigger unit that was far away and no help moving no offer to pay a months rent. Didnt even get a call back from the general manager I had to keep calling them. If i where you I would go somewhere else where they appreciate you as a customer.
Rose was professional, knowledgeable, and made this the BEST experience in a crucial time. She is an asset to Extra Space Storage. This storage location is clean, well maintained and in a superb location. For someone who rarely provides reviews, I am giving this 5 stars and a 100% endorsement.
Rose was wonderful and very friendly. She did a fantastic job assisting us and provided a great experience. The location itself is well maintained, clean, and most importantly, secure!
Manager on site (Rose) was very professional and accommodating. I was a walk-in, and I arrived closer to closing time, but Rose took the time to ensure I didn’t feel rushed into my decision. She also knew her vacancy layout well enough to inform me she had the perfect location for my specific needs...which was perfect.Thanks for making the process “effortless.”
Love the fact I feel like my items are safe
If you look up the words professional, kind, and patient, you will see a picture of Rose. She is the manager of this location. I’ve rented from this location since it opened, and I’m so glad I did. The team keeps the grounds and the inside of the location squeaky clean. I’ve had a few setbacks since renting here, and Rose took care of each situation. I’m extremely satisfied with Rose and her team. Selecting this location could not have worked out better. If you are looking for a place to handle your storage needs, look no further. Contact Rose and her team, and they will take GREAT care of you!
Rose and her team are fantastic! Great service and the facility is spotless as well!
Rose and Gabriella made this whole entire experience easy and convenient for me. They both are very nice ladies and very informative. I’ve rented with extra storage in the pass and I came back for this exact reason. The unit was clean, secure and up to date. I will rent here again in the future.
The facility is very clean and the employees were very helpful and friendly!
I have had the most wonderful experience working with this location and Ms Rose has been so helpful. I highly recommend choosing extra space storage over their competitors as they do not arbitrarily raise the rates, the facility is always immaculate and the staff are always extremely helpful!
Wonderful Facility! Rose was very friendly and helpful which made my experience hassle free. Thank You Rose!
Rose was very efficient, extremely nice and very helpful.
Rose who took my reservation was excellent. Then when I arrived, I realized I needed a larger unit and Rose made the switch quickly and efficiently as the movers were already there and unloading. The place was clean and the lock was already put it the unit for me. My main problem was we got stuck in the elevator and no one at the storage unit would answer the phone as it was after 6 pm. Ended up having to call the fire department and they said they got calls all the time about having to get people out of the elevators. Also, it was a little confusing finding the right storage unit. They could definitely use more directional signs.
Definitely like the clean facility and the maintenance of this location
The best customer service experience over phone and even better in person.Ive called around to other storage facilities to only find terrible rates, outrageous pricesing, and uncleanness facilities.Extra space storage is clean, well built, the inside is very well lit, with climate control unitsThis is the only place I will store my belongings and would recommend
Wonderful experience! Rose was warm and helpful. The facility is extremely clean and apparently well taken care of. Higher recommend this brand.
When it comes to customer service Rose is definitely a pro! Very attentive, professional & thorough! She will make your experience one to remember for sure!!!
Got my storage unit today! Rose helped me, she was very attentive and helpful. Great service! Definitely recommend this location!
Rose is phenomenal! What a people person. She is attentive and personable. This is my very 1st time renting a storage unit and it was simple. She even answered questions before I asked. This was overall the best customer service experience I have had
I was trying to search for a storage unit to move in quickly and I came across Extra Space Storage near my job. I walked in and was greeted by Rose, the store manager. She was so helpful and friendly and explained the whole process and also helped me reserve my unit on site. I felt like I was asking a lot of questions but she was very helpful and super patient with me. I’m so happy that I found this place last minute! Please come by and speak to Rose on getting a unit at Extra Space - the quality of the service and units are awesome!
We experienced first class customer service, the store manager rose Hayes-brown was extremely helpful, the area was clean and well kept. We were very please and proud to say so. This was the 10945 west side parkway Alpharetta extra space storage
I went in to transfer my unit at the Westside Pkwy location and the customer service was excellent with Rose. She was very thorough and made sure we had everything we needed and answered all of our questions.
DaShaun was extremely helpful and personally walked me to the unit I rented. Very secure facility & friendly staff. Clean facility. I visited a competitor in the area and I am very happy I chose Extra Space!
This s by far the cleanest, nicest storage place around. Rose is great. she is all around the most pleasant person Ive come in contact with in a business setting in a very long time. She is truly a people person. I had so many questions and she answered them with such poise and confidence. She kept smiling and never made me feel as though I was being a bother. Thank you Rose for your warm smile and winning attitude.
Rose Hayes the manager was extremely friendly. She is people oriented and very upbeat. She made this experience unforgettable with regard to her excellent customer service and humor. She is a jewel
Very friendly, very clean storage facility. Manager very knowledgeable. Thank You
Rose and Bobby were very professional and personable. Very knowledgeable about all details. Made the experience very smooth, quick, and detailed. Even showed me how to use the lock and gave me tips on using the unit. I do recommend this facility to anyone looking for nice and clean storage units.
Was helped by Rose and she was awesome. Customer Seevice was 100% and genuine. Thanks for helping me out and making my day.
I came in to rent a storage space for my extra items. I was very impressed with the new facility. I was greeted by Montoya who assisted me with everything. To have someone who is genuinely concerned about her customers is great. She was able to be professional with others who wasnt. Great job in diffusing a situation while still giving great customer service
Rose ran to the door to greet us as we walked up to the door, which really set the tone to a good business relationship. She was very knowledgeable about the storage units & advised how to place our items in the unit to maximize the use of our space. She was totally AWESOME!!!! I will most definitely recommend this location to anyone in need of storage space.
Rose has been an exceptional help to me securing this storage space. She is one of the most friendly and professional associates I have ever worked with. I definitely recommend contacting this location!!!
I came into this location and Rose had an office filled with customers. She made eye contact an greeting me with a warm welcome. She gave me the individualized attention I needed and answered all of my questions with professionalism and enthusiasm. Thank you for your warm welcome.
Rose at Extra Space Storage was so professional and went out of her way to make sure I was happy. I changed my unit size at the last minute, no problem, Rose handled it. Made my move and storage experience super easy!
Rose has so much patience & love helping people! Every time I speak with her she brings a ray of sunshine to my day ☀️ Thank you so much for your time invested in me. So much appreciated 🤗 5 STARS ALL THE WAY!!! ⭐⭐⭐⭐⭐ ❣️
Rose was very friendly and helpful in assisting my family in a storage unit. She took the time out to explain everything in detail. The process was simple and easy. Im so glad I choose Extra Space Storage for my storage needs.
Rose is very attentive and deal oriented. She is kind and professional and truly has a heart for people. I came in for storage and left with more than a rental. She is one of a kind. Thank you for listening it meant the world. Best of luck and God bless you!
Thank you everyone, especially Rose for taking such great care of me and my family in a professional manner. She is very pleasant, patient, quick and again professional. I recommend the Westside Parkway location in Alpharetta, GA to anyone. It is clean and well maintained and surpasses the quality and customer service of other reputable vendors including Public Storage. Keep up the great work!
This was my first experience at a Extra Storage Facility. I have been to other storage places and this one by far was the best I have ever had. Ms. Rose was the friendliest most Inviting person that I have ever encountered as soon as I walked through the door. She was very fast and very on point with all of her paper work and information in reference to the facility that I was renting for my parents. I can definitely say I would rent from Exta Storage again as long as she is there and I see her welcoming smile whenever I come through those doors. If I could rate higher I would!!!!
Rose was very kind and amicable. I told her I had to be in and out quickly and she expedited the process as much as possible. The storage unit was clean and looked brand new. I’m happy I made extra storage my choice for storing my valuables
Was so excited to find a clean storage place but ended up being an awful experience. From the very first day when I showed up with a truck and they hadnt removed the tab needed to give me access to my unit after hours. They have mistakenly changed locks on my units multiple times. Never gave an explanation had to call corporate and beg for a discount after Rose seemed to not care that I had wasted hundreds in rental trucks.Thought they had turned a corner when the manager agreed to have my locks changed when I lost my keys but they broke the door in the process (door or lock her and her supervisor couldnt agree which). Was super grateful but no one called to let me know. I came to pick up new keys the next day and was told I wouldnt have access until monday unless I want to hire my own lock smith. Totally fine but the attitudes were again most unpleasant. Placing full blame on me rolling eyes, raised her voice and hung up on me on the phone to start it all off. Supervisor Eddy was just as bad as he mocked my experience and also had a bad attitude. Closing all three of my units there. BEWARE!
Amazing experience. Rose was super helpful and showed me several different unit sizes. I love the fact that everything is indoors and I dont have to worry about my stored belongings. This is by far the best storage spot in Alpharetta and has multiple discounts.
This place is amazing!! Easy to work with online and in store. Always there to help with any needs you may have during these crazy times we are in! So happy with the service and storage facility. Thank you!!!
Rose was fantastic to work with. Facility was always cleaned up and the 1-800 line there to help me when Rose wasn’t in the office. Highly recommend.
Great place! The assosiate that helped us out today was very professional and sweet and was very patient with me and my grandmother. Also had decent rates! Got a great deal on our unit.
Rose was great helping me find a unit to fit my needs, and showing me around the facility and answering my questions. I like the unit and space. Very clean, well lit and as a female I feel safe.
Rose was very professional, she provided excellent customer service! I will definitely recommend this location to all of my friends and family!
Go to for storage needs. Accommodating ( have had a 3 step move) and was able downsize with ease each step of the way).Beautiful facility, safe, clean, wonderful office manager. Rose is the best!Highly recommend this place!
Gabby was so sweet and helpful. I really appreciate her being informative and her knowledge of all the different size units!! I would definitely recommend this location and Gabbys exceptional customer service skills to anyone!!
Where do I start? you have the patience of a saint!!!! You are professional, kind, honest and helpful. This experience is one to remember. You turned my day around (: and I hope your company knows they have a true jewel. Best wishes to Rose you are a rare find
Rose is Incredibly friendly and professional. We had an appointment for later this week but since we had time she managed to get us in today. It was easy and fast.
Rose and Montoya were so helpful getting us set up in our storage unit, and were kind enough to help us right when the office was closing so we could get stuff in the unit that evening! The facility is brand new so it’s very clean which is a huge plus. Accessing our storage unit was very easy, and it’s definitly a secure safe facility!
Johnny was wonderful. Made sure I understood all my options and helped me to make the right choices for my needs. He and Rose are kind and curtious staff members you don’t want going to your competitors.
I have had an amazing experience at this particular Extra Space Storage facility. All of the associates have been very helpful and super kind including the manager, Rose. The facility is very clean and new which is one of the reasons why I chose to use their services. This was my first storage experience and it has been an awesome experience.
Went to check out my storage today, met Jameson he was such a great guy. This storage facility is so top notch and secure. Jameson was super welcoming and informative. I handled everything on my lunch break, Jameson was very fast and made things super easy.
My name is Scott, I work for Ecolab. I came here today to service the account. I think Rose is very very helpful and very very knowledgeable. Rose made me wanting to apply because of how she helped me. Extra space is a wonderful place for your storage needs. Thank you Rose. I would recommend extra space storage to my family and friends for storage needs.
Rose is awesome! She answered all my questions, eased my concerns and gave me a step by step play of how to access the property & secure my lock. I feel super confident that my personal items are in good hands.
Ms. Brown provided excellent customer service! She assured our storage needs were met from start to finish.
Rose at extra space is absolutely incredible. She is amazing at her job and truly cares about her customers.
Extra Space Storage! Where do I start? Rose Hayes the store manager here is truly a perfectionist. She makes you feel at home as soon as you come through the door. She is attentive, knowledgeable but most of all she pays attention to every detail. You truly have yourself a jewel. I will never rent with anyone else!!!!!! because of this experience. Thank you, Rose !!!!
Great facility, clean and very modern amenities
I am really pleased with my experience so far! The online sign up was very easy and the staff was very kind and helpful answering my questions. I was glad to find the facility so clean and very well lit!
Rose HayesRose was very nice & friendly. Also very knowledgeable about the storage units. As she showed us the unit she also explained how to put items in to best our space. She was AWESOME!
Montoya is fabulous. She made sure to cater to exactly what I needed. I have used storage units for years and in most cases, the representatives tend to just ask you what you need..., Montoya however, ask what I plan to store down to the specifics, therefore narrowing down what I needed rather than what I thought I needed! Now that’s customer service at it’s absolute best....!
Rose Hayes, has provided remarkable advice and assistance in helping me plan my storage requirements in about a month. She has always been a source or great information as a remarkable representative for Extra Space Storage. I would highly recommend anyone to see her for storage advice.
The representative (Rose) at this location was extremely helpful. I am new to the area and she was able to fulfill my storage needs by answering all of my concerns. The facility was spotless. Will continue to do business with this company. Awesome work.
Dashaun was amazing. He assisted my parents and myself with the most professional and respectful service.
I am so very thankful I came to this location. Rose is a breath of fresh air. Her professionalism, knowledge and kindness is why I choose to store here. The site is clean, new and well kept. What a pleasant experience.
I had a payment related issue due to some miscommunication on one of my units but the local manager took care of the issue to my satisfaction. I think that is what we should expect as a customer, and Rose delivered.
Rose is cream of the crop! She turned a stressful experience into a very pleasant one and even added some humor. This property is beautiful, well maintained and even has LED lighting. The security features are spectacular
The facility was very clean and the staff was very professional despite my less than friendly behavior, they were accomdating and were so nice I had to straighten up and be nice. Rose is truly an asset to extra space storage. Thank you for everything!
This storage facility is great. From the customer service to ground up keep.
I walked in for the first time and was greeted by Rose the manager with a awesome smile. I told her what my needs were and she found the right space for me. I was shown the unit and then I signed up. Great experience
My initial call was awesome!Johnny Davi is the epitome of personable and professional!I appreciate his knowledge and professionalism.I like the cleanliness and location of the facility, too.
Extra space storage is a phenomenal facility. It’s big, it’s clean and my wife and I signed up immediately. If Rose Hayes is there, you are in for a great experience. Nice, professional and knowledgeable of the landscape.
Jerard was extremely helpful. We were looking for a large climate controlled unit to store business records and he found us the perfect one! Thank you for the super fast and easy service!
I am a mover with a local moving company. I came to this location to move a customer and met Rose. She is extremely professional and treated our mutual customer with patience and made her a priority. This is a wonderful clean and well run place
Jameson & Rosa was super helpful in my difficult move, they made things go pretty smooth for me, very accommodating, pleasant attitudes,clean unit. They were God Sent. Thanks extra space storage for hiring great people
Great customer service from Gabby, she was very detailed and patient to answer all my questions and help me through the sign-up process. I definitely recommend dealing with Gabby at this location.
I had a very nice experience working with Gerard at the Alpharetta facility. He was friendly and knowledgeable and was able to ask the right kind of questions to find a suitable space for what I need to store. The facility is also very clean and climate controlled.
Extra Space Storage off of Westside Pkwy in Alpharetta the employees( Ms. Rose Hayes & Montoya Woods)is very professional, approachable, friendly, and helpful to my mom, myself and toward the movers. I felt very comfortable with leaving my belongings at this facility. The facility very clean due to the fact it’s new. For those that’s in need for a facility/storage to House your personal belongings...I would recommend this location your choice!
Rose just opened the best storage in Alpharetta. She helped me pick the best unit for my merging families , and showed me how to use the security gate , all in less than 10 minutes. I got the first climate controlled direct access 10x30. Thank you !!
The staff mistakenly locked my unit, having my ability to move items in and out one weekend, with movers and truck there to assist. I emailed the property manager detailing my experience, for which the office staff agreed it was there fault, and I have not yet heard from the manager. A telephone call and message also did not merit a return call. I have been at this property for over a year, one of the first 10 folks to rent, have referred other clients, and to be treated so poorly is completely unacceptable. AVOID using them unless you can use your own locks, one for which they cant overlock. I lost money because the truck and movers still had to get paid. Not impressed with the management.
Mrs. Montoya was very helpful during our time at Extra space. She was more than happy to help out with all of my families questions. The facility was very clean and easy to navigate. 5 stars easy.
This place is amazing and so is customer service ! Had the pleaseure of meeting Rose the store manager who showed us around the entire place and suggested some options that would work for what we needed to store. She was super patient with us and answered all our questions. Very safe with tons of cameras for security and super clean ! Definately would suggest this place to anyone who is looking for extra storage !
Had a great experience at this facility!!Rose was very friendly and knowledgeable. Rose provided me with excellent customer service which I always appreciate when doing business.Thanks,E
The office staff was very helpful and friendly! The building is newer and very clean, as well as my unit upon possession. Would highly recommend using this storage facility if you are in the market for one.
Rose was so friendly and inviting, the facility is secure and spotless.Convenient location too.
Rose the Store Manager is amazing! My experience here was top notch. She goes the extra mile. The process was simple and the storage facility is one of a kind
Excellent experience. Rose helped me out and was very welcoming and helpful throughout the whole process.
Montoya was excellent and very knowledgeable with all my questions and concerns. The space is new and clean which was an extra perk for me. AND I actually received my first month FREE no hidden cost!! Thanks ESS for making my move a little easier! 😃😃😃
Rose was very helpful and patient. She quickly took care of my moving/storage details. Thank you ROSE!!! 😊💕 (LOVE YOUR HAIR TOO).
Rose assisted me she was absolutely great..The property is brand new so of course it was spotless...high tech as well which I felt comfortable leaving my valuables there...
Ms. Rose Hayes-Brown is an excellent manager. She helped me well beyond my expectation.
I use Extra Space Storage both personally and professionally and I am very happy. Especially with Rose at the Alpharetta Location.
My experience was very exceptional,at extra space storage today ms.Montoya she was most helpful and she works very well ms. Rose and i think they both deserve a 10 star instead of a 5 🤗🤗🤗🤗
The experience with Rose Hayes was a great customer service experience that I would definitely share with others to do business with this location! Thank you rose for your expertise and service you have provided to me. 💯💯💯 5 Star ⭐️ Service
This facility is first class, secure, clean and the staff is amazing! During the 2nd day of moving in they brought everyone a bottle of water. That kind of service just does not happen anymore, certainly not in a storage facility. Thank you to the entire staff on what has been a superb experience.
Ashley was very informative. She said she is new what an awesome job newbie. You are off to a great start. I didnt rent but I will be back in a few months when Im ready
Rose and Andrew did a great job explaining everything that I needed in order to getting a unit. Very welcoming once you step in the building positive vibes. Great place after all.
Mrs. Rose so was kind and made us feel like family! The storage was clean and safe. The temperature was very nice. The area is open and gated which is a huge plus!!
Rose was there to immediately assist us and answer all of our questions. Very helpful and friendly service and easy to sign up.
I relocated from another state and needed a storage facility to hold my things until I situated my move. Montoya with Extra Space Storage was very professional, helpful and patient. She helped ease my worries about storing my items for the very first time. As my boyfriend and I waited on mover to move our items in the storage facility, she checked on us periodically and made sure we had cold water on that sweltering May Day. I appreciate Montoya and Extra Space Storage!Charlise M.
Jameson and Rose both were informative, efficient, and welcoming. This is my first time storing and they both made it extremely easy. Whatever ESS is paying them isnt enough. Thanks to both of you!
I was sketchy about getting a storage unit until i started working with them. very clean, very sanitary and the staff is just wonderful! definitely recommend.
I visited this property and was met with a smile and professionalism by Rose Hayes the Store Manager. Storage at its best is right here this a prime location. I will be sending my family and friends here as well. What a great 1st impression!
I rented a unit and was very flustered about my move. Montoya is such a sweet heart. She sat and talked to me as I proceeded to have a break down in the office. Such a kind and considerate individual. Thanks for caring
Montoya was excellent. Even tho this is not her location, she knew more about what is going on here than was expected. She really made my day easier. Yall should give her a raise.
Ashley was great! customer service skills was impeccable. She made the process very easy.
This new facility is stellar. Fantastic location, lots of security, heaps of options with regard to space configuration, and a gracious staff. Montoya helped me today- she was attentive, knowledgeable, and patient. Highly recommend!
Rose was great and did an excellent job setting up my storage contract. Quick and easy!
Rose Hayes the manager at this location is greatWe never had any problems. She is very professional and very kind.I recommend this location to anyone that need a place for storage
Rose is the best! She certainly knows how to provide superb customer service. What a winning attitude and great sense of professionalism
ROSE is RUDE and unprofessional just like the lowest ratings below me states. Purely disgusted with her attitude and tone with customers.
Rose Hayes was an amazing help and a great person, her help and conversation made the process so easy and helpful.... I would definitely recommend Rose and extra space storage to my friends and family
Great storage facility and the best prices Ive had (and Ive tried quite a few!). Just a godsend for my equipment and business. And Jameson is the MAN, always a pleasure!
Rose was great! Very knowledgeable and professional. Definitely will recommend for storage needs.
Went here this morning and Rose was very helpful. We found a place for our things in an inexpensive timely matter. Definitely would recommend!
After being unsatisfied with my previous storage location, I had swinged by and Rose had helped me and was so kind and helpful. Greatest service Ive ever gotten!
We needed a convenient and safe place to store some family pieces that are not being used at the moment. This was the perfect location for us. The facility is clean, safe and the staff is very nice and helpful. I would definitely recommend it to my friends and family.
Worked with Rose & new hire Mario. They were very helpful. The facility is brand new and immaculate. Im really happy i rented a storage untit here!
This Storage Facility is amazing! Top Notch and the staff is just as amazing. The manager Rose is professional, kind and knows all about creating a positive customer experience
Thank you so much rose. Definitely best customer service I’ve had in a very long time
During our move from the Atlanta area to Johns Creek / Alpharetta we were in need of a brief place to store our two bedroom apartment while finding the right home. I cant even begin to express how nice of a facility this location is, from the floors, the dollys provided for move-in, to the units themselves! Everything was so clean and well kept!BUT thats not where the five star rating comes from; Montoya (the young lady who assisted me in renting) literally went above and beyond to provide us with everything we needed, from waiting over the front desks time at the location due to me running behind, or providing me with temporary codes due to there being issues with the system that night (and I hadnt even been able to pay yet!) she literally showed us everything we needed to know and walked us through every way to make our move-in the hands down best experience I could of asked for during this stressful time.If you are looking for a storage facility with a up-front and honest staff THIS is the place to go! I will never go elsewhere for as long as Im in this area, and even then Id go out of my way for this type of customer service.
This is my second time occupying a space at this specific location and once again my experience with Rose was More than pleasant! She was timely and efficient! Thank you for all your help!
Jameson is a delight to communicate with. He answered all my questions and even helped me make a executive decision that saved me money! Nothing less than exceptional customer service. Thank you!!
Great customer service! Easy to get a space! And unit is very spacious, it fits all my needs in it!
Came to westside pkwy, to look at some units. when I walked in rose was a delight and very informative and answered all my concerns that I had.
Jameson was very helpful explaining everything about the property. He has a beautiful smile and very friendly. The storage unit is very nice, clean, and roomy.
The representative was so down to earth and made me feel like a member of her family I had no choice but to use her storage.thanks again Rose..
Had a wonderful experience with the team of Montoya & Rose. I appreciate their time and patience getting me set and moved in this clean and organized facility. Kudos to these ladies!!
Rose was excellent! She answered all my questions and was a great help. All extra space employees should strive to be like Rose!
The customer service is great at Extra Space! I was assisted and attended to quickly and all of my questions were answered in a timely manner! Rose and Jameson provided to me everything i needed then and there!
Rose was excellent, she took care of all my needs today. I would recommened all family and friends to visit this store. The customer service at this location is excellent.
Rose was so professional and thorough. She answered my questions before I even knew I had them! Excellent experience.
Rose has wonderful customer service. She is truly an asset to the company. Beautiful Property and extremely clean
I’ve been using this storage place for the last 9 months or so. Always so clean and great location! Would HIGHLY recommend this location!
Rose was big help for me today great customer service well outstanding.
This facility is one of the cleanest I have ever seen! Rose makes the customer experience completely stress-free. I highly recommend this location.
Storage units have really stepped it up. This place is top-notch: super clean and very secure. I love that its gated, well-lit and climate controlled. I feel like its an extension of my own home.
Thank You Rose for your awesome customer service in helping us secure Extra Space!The Perkins Family
I am very pleased with the service at the Westside Pkwy, Alpharetta, GA location. Rose is always pleasant, it is always a pleasure speaking with her.
Have toured the facility, which was very nice and well kept. Rose (the site manager) was very pleasant and accomadating. Definitely a good place to rent from.
I am the delivery man for Fed Ex. Rose and Montoya greeted me with a smile, an helpful hand and a bottled water. They are an impeccable team.
Enjoyed my setup today with Bobby! He greeted me upon arrival, gave me a tour of the facility and explain my agreement throughly.He was so amazing.
My issue was resolved satisfactorily. For anyone else looking to rent their space, make sure you remove the lock when you cancel, and make sure you ask for a written confirmation of cancellation.
Professional, helpful, knowledgeable, and answered all questions and concerns. Rose is one for the ages and should teach a class in customer service and professionalism.
I have really enjoyed watching this establishment being built. They could not have chosen a better staff. Montoya is great with the customers and will do a great job overall.
Ms Rose was very professional and helpful got me in and out and all set up to go I am very appreciative for her service.
Jameson was able to take care of my needs immediately while making me feel valued as a customer. The facility looks fantastic and I feel safe storing here.
Love the location and facility is super clean and spacious. Thank you Rose Hayes for helping me out with all the last minute details and giving me the best deal that worked within my budget.
Jameson and Rose were fantastic in getting me set up. Definitely will recommend this facility to my family and friends!
I work with two men and a truck so i spend alot of time there. Ms M.Woods is very polite she gave us water on a hot day and very helpful she also very pretty.
The best customer service Ive ever recieved, by far. Rose did a great job helping me with every thing I needed!!!!
Just rented a space here there customer service was great and Rose was a lot of help and answered all of our questions with a dreat attitude. I highly recommend this storage!!
Very clean, gated access with security cameras..The Manager/Staff are well trained and provide excellent customer service. we discussed my storage needs that helped me pick a unit.
Rose Hayes was very concerning and accommodating and even provided ice cold water when we were in the process of moving. This property is amazing.
Rose was so friendly and professional. The facility was spotless!!!
I really like the facilities and the staff that works at this location. Their staff is knowledgable and friendly. The storage facility itself is A/C and clean. Gated for extra protection. Recommend to everyone! 5/5
Rose is the best ever in customer service, extremely helpful. Thanks Rose
Montoya was very helpful and went the extra mile while I had my hands full with a baby as she worked with me to set up a storage unit at the Westside Parkway location. Thank you!!
This location is awesome!!!!! The staff member Montoya Woods was excellent!!! Very professional & helpful!!! You all have definitely out done yourselves. Keep up the great work!!!
Jameson is fantastic!! Great personality. Very knowledgeable about everything. Friendly!!!!! Very calm. EXCELLENT!! You all hired the RIGHT PERSON!!!He should get a RAISE/PROMOTION!!! He deserves it!!!
I met Rose, she was extremely helpful. Answered all my questions, great energy.
Rose is extremely professional and friendly. The facility is safe and I feel my property will be secure. What an immaculate facility
The manager was very kind. This is my second time at this location and I had no problems the first time. I love this storage
Rose was great, she provided excellent service. Loved the units!
Me. Rose treated us so well! The rate for our unit is great too!
Great customer service and clean. BJ was so nice and friendly. Made my first storage rental experience awesome.
New, clean, and safe facilities. However, when the rate doubled, that was enough for me to move elsewhere.
Rose was absolutely amazing! Thank you for taking care of my Storage and moving needs!
Montoya gave us great service. She assisted us with getting our storage situated. She even gave us water. What a gem
Rose was a great help in assisting me with me storage unit. She was patient, kind and very helpful. Thanks
Excellent customer service. Rose was very nice and took care of me.
Roswe was very informative and helpful during my search for a storage. She was patient and had great conversations. Thank you rose😊😊
Rose Hayes is amazing! Make sure you talk to her when you come to the west side parkway location !
Rose and Montoya were very helpful and took the time to ensure I chose the correct unit to fit my storage needs!
Montoya is great with getting you in and out. Very nice and professional. Enjoyed my visit today. Clean facility, very organized
We had a great experience with Rose, she was very helpful with our needs and gave us few options!
Rose Hayes provides the best customer service!!! The level of respect and helpfulness displayed is a forgotten quality amongst the majority... Love this place...
Rose was a pleasure to work with. We stopped by to inquiry about renting a unit and actually rented. What a wonderful experience
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2022-06-07I thoroughly enjoyed my experience at this location. Rose was super helpful and such a pleasure to work with. I needed a lock cut and she made sure it was handled seamlessly. I truly appreciate her impeccable service and will recommend anyone to come here.
Review №2
2022-01-31Rose is phenomenal! My move out was easy and fast considering my circumstances. She is an exceptional communicator who has went above and beyond to help me with several inconveniences. I highly recommend this facility!
Review №3
2021-12-15Went to a few storage places and came across this one on google and stopped in to see if they had anything available for when we move and Rose was amazing! So knowledgeable and helpful, she really made the process so much easier than I thought it would be. Very clean and nice. The best customer service!!! So happy I am with them!
Review №4
2022-05-16The process of moving and storage is daunting on any day but I was so pleasantly surprised by how easy it was at this facility. Gabriela was so helpful and beyond accommodating during the initial process. She even came back to my unit to help me with my keys on a return visit when I couldnt figure out the lock. The facility is VERy clean and very safe. As a woman customer, I appreciate all of ghe safety measures in place. I highly recommend this location!!!
Review №5
2022-05-24Chamberlain helped us during our unusual request. He was an exceptional employee, extremely kind, friendly with great communication skills. His #1 priority was saving me and my mom as much money as possible while we transferred to a smaller unit.If you go to extra space storage, and you want the best help possible, then make sure you ask for Chamberlain!
Review №6
2022-06-07I spent a lot of time researching and visiting storage locations in my area and I am so happy that I found this location on Westide in Alpharetta its a great location and very convenient to access. From the moment I walked in Rose was very welcoming and took the time to listen to my storage needs and help me pick out the right size units and show me around the property This property is very very clean and organized and well maintained both inside and out Thanks so much Rose for helping me!!!
Review №7
2022-04-10Gabriela Ramos was very nice and helpful in giving us information of our needs to what kind of space we needed. She helped us and showed us around so we can see for ourself how big the units were and she made is very easy for us to get what we needed.
Review №8
2022-06-28Rose is amazing!! I was indecisive about the size unit I needed. She was patient and took me to see the different size units without making me feel pressured. Will definitely be back to see Rose !!
Review №9
2022-06-01My experience with Rose was amazing. I made my reservation online and came in and completed my lease. I would highly recommend this company.
Review №10
2022-07-08Very neat and clean place and the staff is friendly. The only reason this place does not get a 5-star is due to the fact that within a year, the rent doubled to the unit that I had. Found a larger unit for cheaper.