Wheelchair-accessible entrance
Yes
Extra Space Storage in Atlanta
Categories
Location on the map
Atlanta, Fulton County, Georgia, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 404-761-5421
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
Extra Space Storage in other cities:
Comments (199)
Convenient $Great Place! The Women there are awesome.com. Brittany will help you, she so sweet. Evanah will Zoom you threw the process pretty quickly. And Diamond will keep you company while you get an Unit. Pretty reasonable prices. Secure place to come for a storage unit.
My experience was phenomenal! Diamond was so personable and down to earth and she knew her stuff! She made sure I was informed before making a decision and got me just what I needed! Please use this facility they really care about their customers!!
Best customer experience of my life. The manager went insanely above and beyond to ensure I was 1,000% satisfied. He made sure I didn’t feel rushed and he even did it all in the middle of there renovations! He literally didn’t blink and made me feel as if we were in a newly modeled 5 star hotel. He even offered me his chair lol. Awesome job
Brittany & Karen were amazing. Their customer service was amazing! Both of their knowledge on the units and the company as a whole assures you that your items are safe to stay. Secured area and rates are amazing! Not sure if corporate will see this but give them a raise ASAP!
Ms Brittany and Victoria were nice and very helpful. You should stop by and store your items
Went to help a friend move out of his storage. The rats had destroyed his stuff in both storage unit
The experience was awesome. The lady in the office was so professional and explained everything, she was so kind and helpful. If I ever have to rent from you all again it will be my pleasure.
Brittany and Victoria are wonderful and very polite love them go visit
I came from Chicago with intentions on Moving a deceased relatives belongs out her place. It was already difficult for me and my Family to begin with. However, from the moment we met Brittany and Delores, they absolutely made this temporarily much more bearable to deal with. With their professionalism, vibrant personalities, and obvious Southern Hospitality! To whom it may concern, PLEASE give them both a RAISE!
Karen is so nice and friendly, very professional.She made me feel very welcome. That alone makes a person feel like their business is very much appreciated.I wish more people in customer service had those qualities.
Brittany and Diamond were very accommodating. I got to tour the campus. I feel in love. Even though I didnt get the unit offered I will be getting a unit at this location because of great customer service and the cleanliness of the units! Its sad you cant store your vehicle in front of your home without people damaging your property. This unit will be an added expense but I will be at peace!
The customer service was great and helpful. She was fast and efficient. She let us know everything we needed to know. I would recommend them to friends and family.
I gave Brittany five stars but if more could be given she truly deserves it Thank You so much for your professional service from the beginning and if I should ever need storage again Extra storage would be my choice Thanks Again for the service well done!!!!
Staff OK but facilitys needed upgrade to rubber on bottom of doors. The lights did not work.
Brittany gave me 5-star customer service! I’m clearing my late mother’s belongings out and it’s very emotional for me. Brittany answered all of my storage questions with patience & compassion. I’ll definitely recommend her & Extra Space Storage!
I met Monique and she was so nice and pleasant. She has a beautiful demeanor and nice inside out.
Jasmine was awesome, Trent too! Easy and so pleasant. I was contacted quickly and helped out when it fit into a busy day. Great prices great service, can’t beat it.
They were very great hands on got me what I needed all the space I needed very quick fast and efficiently. Diamond and Carl were both terrific go see them ASAP for your extra space storage needs 💯💪🏽🆗
I am renting a parking space at this location for a spare vehicle, and the service I’ve received thus far has been very pleasant and professional. The grounds are kept very clean, and the communication has been excellent. In addition, I also got a great rate on my parking space through an online “web special”! So, no complaints :)
Jasmine gave us amazing service . She showed us the unit and made sure I received the best rate. Kelsey was very knowledgeable on explain to us about a future rate increase,and how it works. These two ladies are awesome at their job. I definitely recommend other customers to use this facility for storage needs.
I had a great experience with this location. This is my first time using extra space they were recommended by someone to me. I loved the customer service and Thomas was amazing at assisting me in finding the best storage for me.
Taylor assisted my business partner and me with providing clear information about our available options and pricing. She was very pleasant, polite and knowledgeable. She made sure to provide excellent service. We were very pleased with her and our experience.
Very nasty storage, definitely would not use them
Started via chat. Easy online reservation. Britney called from the office to confirm. Emailed contract for signatures. Once I submitted the contract I was provided Unit # & gate code. By the time I reached the office my Welcome brochure, lock and keys were waiting at the front desk! Superb and professional service!
Jasmine Spenser greeted us with a big smile this morning. Upon us walking in the door she literally dropped what she was doing to assist us. That was very IMPRESSIVE!. Jasmine was very courteous, informative and PLEASANT. I highly recommend this facility to anyone. I’m glad I was lead to this location.
Jasmine the Store manager at this location was very fast and very informational. I have use extra space storage before and this is my second time and she made it very easy. Also extra space storage also has the best prices they were more than $20 cheaper a month than any other company I called. Thanks again Jasmine!
Jasmine was absolutely amazing. Her professionalism and insight of the rental process made it extremely easy for me to rent. She made me feel really comfortable about placing my possessions in the unit. And she broke down every detail of the process. I would recommend this facility to others based on her professionalism and attitude. 👍🏿
Outstanding service better than any other storages
It was a pleasant working with Jasmine. She was very knowledgeable, professional and excited about helping me and making sure that I was happy.Thank you for your patienceI’ll definitely send my family and friends you’re way for such a great experience.-Zara
Jasmine, which is the Manager was very kind, funny, helpful and generous with helping me find the correct storage space for my items. She also helped me out with a discount which not many storage units will do. I will definitely be coming back anytime I need to move my items. 10 out of 10 service!
I always use Extra Space they are great.....Brittany definitely went above and beyond getting me all squared away and hearing me out. Shes great. Highly recommend ☺️
Victoria gave me a lot of good information
I returned to this storage company due to their great service. I was very happy with the service provided by Pat. Super professional, friendly and very knowledgeable about the the details of personal storage. She made renting a unit fun! And Adam, the other assistant manager, is super helpful too.
I would like to thank Ms.Jasmine a new face with a wonderful spirit she was so pleasant and inviting. Even though ive rented here several times i still got the tour and she explained everything in detailed! If the world had more employees like her there would be no customer complaints! Oh and shes pretty go see ms jasmine!!Thank You!
Kelsey did an amazing job getting me set up in my unit. She was fast , efficient and very informative of the overall process. I would recommend this site based off her customer service alone.
This is my first renting a storage unit and Brittany & the other young lady was so helpful!! I felt so comfortable. Explained everything very well & super nice!
Jasmine was very helpful. She explained my different options for the size space I needed. She gave me excellent service and helped me to get the best monthly price that was offered. Ask for her when you call.
Rented here before and so I returned. Upon me opening the door, I was warmly greeted with a bright infectious smile. KC assisted me with my rental. KC promptly showed me what units are available and explained the difference with the units. She was beyond professional and patient. She explained everything and assured any worries, that I might have had. I definitely recommend this place and her. Thank You KC
Brittany is is a very special person shes very nice and shes good at her job it was quick and fast
This place was excellent and prompt with handling my last minute needs, seriously Nikki was professional, understanding and even provided options where I could choose from many different sizes. I had been stressed because as we all know, moving is always stressful but she put me at ease with her STELLAR customer service. I normally dont leave reviews but I just couldnt pass up the thought of NOT leaving a review. What was beginning to look like a day full of hell she added a touch of grace to my day. Job Well Done Extra Space Storage.
Nikki C. Was by far the most exceptional person I’ve come across in a long time. Very Professional and Knowledgeable. She was very patient with everyone being the only person i the office. 🙏🏾 Thank you we need more customer personnel like you in the world ❤️
I really was having a moment but upon arriving the two ladies in the office was so friendly especially Ms.Yolanda I was in there at least 15 minutes she explained everything and even took me to she the unit. It was nice a clean from the office to the unit. And I was telling my situation and she listen and told me I was where u are but things are going to get better. So thanks for hiring such a sweet spirit lady. Such a blessing to have someone working for you that has a humble soul. So thank you Ms. Yolanda for just listening to me.
Kelsey was an outstanding property agent. Her professional demeanor was displayed from the moment we arrived. Great customer serviced skills. Would recommend this facility to all my family, friends, and associates!
Ask for Jasmine! She is the Store Manager and she is awesome! She was accomodating to me and my timeline and she was always so pleasant. Facility is clean and well ran. Right off the highway. Very convenient.
I originally made an online reservation but I reserved the wrong type of unit. When I came it they were very understanding and even showed me the available units they had so I could find one that met my needs. Demetrius was the associate I worked with and he was awesome! He was very respectful and walked me through the whole process. I ended up getting a climate controlled unit that was large enough to fit my needs. I would recommend this facility to anyone. Thanks for the help and your display of professionalism!
I just opened a storage at extra storage space. Brittany and Delores were very helpful. I just finished up my freshman year of college at Spelman College. I will continue to use them.
Nikki was amazing! She made the process of getting the proper size unit suoer easy! She was friendly, and also noticed and made sure to expedite the process because she realized I was in a rush! Definitely a pleasant es experience.
Just rented a 10x10 here last week and was fairly happy with the unit. It was clean and in good condition. The light in the room is either broken or dismantled. It was hanging kind of loose from the ceiling and did not have a light bulb in it. A couple of other things that would have been nice and would have raised my score would be a chain or something else to hold the building door open for the climate controlled spaces and a cart to move belongings down the hallway. I have had those items at other storage facilities so I know that they are provided at some places. Overall I am fine with the facility and the folks at the front office were very nice and courteous.
Check in process was seamless. Great price, nice facility, friendly staff. Jasmine the Store Manager is awesome! Very professional and accomodating. I can not say one negative thing about the business.
Trent was very helpful and attentive. He also provided excellent customer service. You dont find many people like Trent who actually cares for the customers.
My experience at Extra Space Storage was excellent.. Kelsey was a great help! She communicated very well throughout my process! I will be back again to rent another storage unit:)
Walked in today looking for storage unit and Jasmine jumped right on top of it. Very professional and polite. Didn’t take long to process my info and got my storage unit to my needs. Definitely will use in the future!
Best storage place Ive been to. The facility was extra clean and accommodating. My man Troy did a good job of making sure my business was taken care of. He was very knowledgeable about his job as if he started the company himself. Two thumbs, 5 star rating. Would definitely pass the word about this place.
When it comes to true professionalism and customer service Jasmine at extra space is magnificent. Upon my visit everytime i was meet with high quality assistance for any questions or problems i had by this great staff at extra space storage. Leading the group on my behalf was Ms. Jasmine.
Brittany and Wanda was very helpful ,nice, and had excellent customer service they are #1.If I have friend or family that need a storage I will tell them about the great experience I had with them. 😊👍🏽
Nastassijah was absolutely great she showed me my unit And expresses to me how I can save, Karen helped me with my lease and. Stored my information she was so professional.
First Candy greeted me with a smile and continue to help me with all my questions. Candy had three other people in the office and people coming in and she handle all of us with great respect and excellent people skills. Excellent customer service throughout the office Candy Lisa and Vicky very nice professional women. When forming a relationship this is what I look for in building good beganning. Thank you.
It was a very smooth process with securing and moving into the unit. The customer service rep, Natasha was very patient and prompt. I would definitely recommend this location.
Kelsey, was prompt and accurate with the store prices. She gave the best customer service unlike anything that weve ever experienced. She is certainly a keeper...Thanks for explaining everything and making it all clear.
Jason was very welcoming, extremely helpful and very knowledgeable about their provided services. This will be the only storage facility we will ever use and I will definitely tell all my friends about this location. If you are looking for top of the line service and support for your needs please dont hesitate to use this place. Thank you for everything.The Coffeys
I was just last week and it was a great experience. I am looking for a new storage unit and after leaving Extra Space Storage and talking to Lisa I know exactly where my new storage unit will be. She was very helpful in finding a unit that would meet my specifications. She was helpful and courteous while I figured just what size unit I needed. I would recommend this location to any and everyone I know looking in the area. Thanks Lisa!
My wife and I didn’t have a great experience here. The staff is phenomenal, but the company doesn’t live up to their glowing promises.We had significant issues with rats getting into our unit, even though we were storing seasonal items in sealed totes. Nothing that was ultimately of any interest to the rats, but they’d pee and poop all over our stuff. The staff tried hard, but couldn’t keep them out of our unit.Our unit was broken into twice, along with twenty or so others each time. Thankfully, our items weren’t of interest to thieves either, but I don’t have much confidence in their security. I tried to be gracious and never made a big deal out of the break-ins, which made the next issue even more insulting.They regularly raise the price too, knowing it’s a pain to move your stuff out. A week after the second break-in, we got a notice for yet another price hike and of course I protested. There was nothing they could do, they said, but they would have the regional manager call me. Never heard from them.We ended up buying a small storage shed and moved out. Lots of storage places around; I don’t feel like this place adds enough value for the price.
So we arrived and had questions about our unit size. Nikki took the time to make sure our unit would fit all our belongings- she even went to the truck. I truly enjoyed my experience with her.
Yolanda was very helpful! I was pretty much desperate and needed to store my things ASAP! I wasnt expecting any places to be open due to the snow but I stumbled across extra space storage. She quickly assisted with providing me a unit/great rate that best accommodated my needs. We all know moving can be stressful and she definitely helped lighten the load!
Kelsey and Jasmine are very respectable, friendly and gave great customer service. Definitely suggest using Extra Space Storage for your storage needs ... they even give out free candy if you ask :-)
I was in need of a storage unit fast! & saw this location walked in & spoke with Jasmine she took very good care of me to when I left I was happy I didnt have to look else where to store my things she is very pleasant & professional thanks!
I’ve been stressed trying to find a nice size unit , after two horrible tries at other companies I won’t name I walked into extra space and was greeted with a smile from Trent he helped me so well, I wish I came here first he was helpful and had answers for every question I had I was in and out with no worries thank you
Visiting store 2960 Lakewood Ave. GA was a great experience today. Not only was Nikki and Demetry customer service friendly they both were beyond polite. I was able pay on my storage and also talk about my day. Nothing like feeling as if your right at home.
Kelsey and Jasmine were so friendly and helpful! They made sure that I was accommodated to the fullest extent. Will definitely return for service in the future if needed!
The on-site Representative was very helpful and courteous to my needs I’ve written from them before and would highly recommend them to family and friends in the future my stuff was always safe clean and dry at the time of me removing it all from storage extra storage space Is the space I need from home
Very helpful in making sure I got the most for my needs. Superb customer service I highly recommend this location to anybody reading this.Sincerely Big Top LLLP
This facility was very clean and i highly recommend it to any and everyone. I work in the customer service industry and Troy was very helpful. It is very rare that you actually find someone that enjoys there job, gives you great customer service and goes above and beyond to help a customer. troy deserves a raise and promotion. Thank you
Sahi was extremely helpful. She was also very knowledgeable and patient. She took her time to enlighten me with my different options as far as unit spacing; her customer service is A1 !
Defiently 5-Stars! Demetrius provided terrific customer service to my family and I. He was highly informative and respectful .He explained the prices and insurance very well. The environment was neat & safe. I would highly recommend this location to anyone.Thank you again Love !
I love how Karen Robinson was able to help me upgrade my storage unit to a more bigger and spacious size with ease or no trouble she brings a friendly professional demeanor and I hope to keep doing business with this location in the future
Kelsey was the nicest! She explained things perfectly today and was pleasant the whole time. Theres a bathroom on site thats convenient and lights in the indoor storage units. Spacious units as well.
Jasmine is an awesome Rep and her customer service skills are excellent!!She help me with all my storage needs!!Great Job‼️
I am moving into a smaller space and I am looking for a storage unit that will fit my belongings and my budget. Lisa was a great help as she explained the different sizes and what might work best for me. I was a little hesitant at first but she was such a pleasure to work with and made everything seem painless. I now know a great place that I can refer my friends and family to.
Nikki help me and she was amazing! Over the phone pleasant and friendly and when I got to the office even nicer in person. Just super helpful and sweet! Great experience!
Update: Unfortunately, my experience with this storage place has turned sour. If I could give 0 stars, I would. It has been the most difficult process trying to move out of my unit. No one ever picks up the phone. Ive been charged for months the unit was empty because of this. I do not recommend using Extra Space Storage at all.Reservation was easy online. They promptly called to confirm. The process to get everything up, in store, was quick and easy! Yolanda was very helpful and helped me get the best deal for what I needed.
Demetrius was very professional and informative. I was concerned about the level of security while I was storing my scooter at his location. He walked me through the property to show me how secure the location was. Will definitely recommend to a friend. Ask for the guy with the Dreadlocks.
I made an online reservation but the unit wasn’t available…The Customer Service was GREAT…!! And the entire place was very clean…no trash or old vehicles laying around…
This storage facility has the best customer service I’ve ever experienced. Moving is already stressing enough but one of their employees by the name of Demetrius made it super easy and fast for me to come and get my unit and be done with it.
Very polite and professional and helpful. Karen Robinson was very helpful with helping my mom with what she needed. Strongly recommend!
Nikki was a great help. She worked with me for two whole days just to make sure I had the proper unit to fit my belongings and price range.
Nikkia had great customer service and she was very professional. The space was clean. I enjoyed my experience just registering. Language was clear and concise. Love it
Brittany was awesome she definitely is the go to girl ! So when u go ask for her
Niki Campbell assisted immediately when I walked in the door....because I wanted to have my items asap....the entire team was very accommodating. They allowed me to go to the unit and put my items. Another associate lead me to my unit and opened the unit for me. After returning to the office, Nikki took her time explaining the lease agreement to me and also told me I will receive a copy via email. OUTSTANDING!!!! THEY EXCEEDED MY EXPECTATIONS!!!! GREAT JOB!!!!B JEFFREYS
Predatory! Offers a free month but really isnt free! HIDDEN COSTS! No minimum payment option if account gets behind either. Will not make any payment arrangements to extend due date, so they can collect fees! They charge exorborant fees for auction prep even though an auction hasnt happened and doesnt refund auction fee even if you pay before auction. If you try to move out they still charge you and make you wait a month, so they collect full payment. I got a set price when I moved in but it slowly got higher, they raised price twice in less than 8 months. They make you have insurance and that fee is higher than home rental insurance! I tried to set-up automatic payment option multiple times but it never worked, that would have prevented me from getting behind. Customer service no help! Phone hardly ever answered. Unit was broken into and they gave no discount and didnt even care. Said there was nothing they could do to monitor the roof and increase security, when any idiot could put a pole on the roof with several cameras amd see everything! THEY HAVE SOMEONE ON THE PROPERTY 24/7 AND STILL BURGLARIES? Rodent droppings in the unit and mildew. They say they called and sent letters, but never received any! They say they placed notes on my account regarding our conversations, but it didnt happen. When I got behind I always paid, but they didnt take that into consideration, just auctioned my stuff even after I called and left an emergency message right after they offered me a deal to move out when I got back in town. Didnt even give me any reasonable amount of time to say yes! Always acted high and mighty on the phone and in person as if they couldnt get in a bad situation! Hope they have the opportunity to lose all their stuff one day and see what its like! THEY ARE QUICK TO TAKE YOUR MONEY AND NICE THEN, IF SOMETHING GOES WRONG THEY DONT KNOW YOU AND ARE SCAVENGERS! ANYONE WHO PROFITS FROM OTHER PEOPLES PAIN IS SIMPLY EVIL! ANYONE WHO BUYS AT THESE AUCTIONS I HOPE KARMA GETS YOU! IF I HAD TO DO IT AGAIN I WOULD HAVE STORED MY HOME UNDER A BRIDGE, IT WOULD HAVE BEEN SAFER AND THE HOMELESS HAVE MORE MORALS AND WOULD HAVE WATCHED IT FROM THEIR BOX! TO ADD INSULT TO INJURY AT THE TIME I MOVED IN I HAD AN EMERGENCY MOVE WHERE A LANDLORD JUST SUDDENLY DECIDED TO SELL THE HOUSE: THERE IS JUST NO PROTECTION FOR RENTERS OF HOMES OR STORAGE UNITS. VERY SAD! IF I HAD THE MONEY I WOULD BUY UP ALL THESE AUCTIONS AND RETURN THE STUFF TO THE PEOPLE!
Actually my first time renting a storage and the experience was great. Kelsey was professional and she went well beyond in helping me. I definitely recommend
Taylor was very friendly, knowledgeable, helpful throughout this process. Moving can be stressful, but I felt more at ease once I left extra space.Thanks Taylor!
First, let me start by saying: Jasmine is absolutely Amazing, believe the hype, if I could give her alone a 5 I would! Shes personable, thorough in her explanations and provides great customer experience.The unit and climate-controlled building, unfortunately, not so much. I was hesitant to share this review because I didnt want it to effect Jasmine, but if I were still researching storage units, I would want to know these things. The climate-controlled building smelled like mothballs and death of an animal (refer to lower ratings) upon entrance and the unit itself was far from clean - cleared out but not clean to my standards. There was residue/mold on the cement walls/floor overall I didnt feel comfortable transitioning my items there or letting Jasmine down, but it was bad and this review is necessary. Shes so sweet and knowledgeable but its not enough to risk personal belongings picking up that smell/being ruined in the unit.I had on a mask due to COVID and could still smell the reeking odor of the building and 10x10 unit. Hopefully they pressure wash the units with bleach or something strong soon___As of 06/13/2010 x 10Climate ControlledIndoor1st Floor AccessWEB RATE$80On-Site $168
Great customer service. John and Diamond are always helpful.I would recommend anyone to come here.
Great experience! Yolanda helped me she was super knowledgeable gave me a great deal. I was able to store my things immediately!! HIGHLY RECOMMEND!
Yolanda is the freaking best.... she was very helpful and funny... I know I’m going to love my short stay here because their customer service was fantastic before and after they got my monies LOL. Thanks extra space you guys rock!
Kelsey and Jasmine were very welcoming and gave wonderful coustmer service.They got my what I needed right away!! I will recommend anyone to come here! Very affordable units with 1st months free!!!!!!!
Jasmine was very professional and polite. She virtually walked me through all procedures for the storage facility. It was a pleasure working with her!
Nikkis Customer Service Skills are the Bbomb. Shes attentive and made sure that I got what I needed. She puts care in the set ice she provides. May God continue to bless you Nikki in all your endeavors. Take care of your husband and hell take are of you...Both of you put GOD FIRST ♡ :-)
Mr. Demetrius, held the process professional and truly pleasant also a delight helping me. Yolanda was there showing professional and caring. Extra Space thank you for hiring both as part of your team.
Aja was very professional and made my move in process easy over the phone. She went over all important information and answered all questions i had. Thanks Aja!!
I got there on time during opening and no one came to the front for hours(like literally i left and came back twice and no one) but by the third time someone came and hooked us up! We found the perfect size storage for a price that i just couldnt refuse. Customer service is great they just need to check the storages in the morning conveniently faster.
Trent was very helpful and knowledgeable about the unit. I had a lot of questions, and he answered all of them in a friendly manner. Would definitely recommend Trent and Extra Space.
AWESOME customer service by Mrs. Brazil! She took the time to give step by step directions to the facility and assisted us immediately!
Jasmine was extremely helpful over the phone and in person. She gave a me a tour of the property and made the process quick and easy.
The property manager Jasmine was very knowledgeable about the property, her personality and warm welcome change my whole mood, i was in a bad mood and she made me smile 2 thumbs up jasmine
Jazzmine was very thorough, pleasant attitude, consistent call back, greeted with a smile. All thos things arevrare these days. I will choose your c ompany because of my experience
I went to the location just to view the property and the unit was already sold to me before I could even enter the door. I was very impressed by the level of energy the Customers Services Reps had but Deion really put the icing on the cake with his personality excellent service will be back very soon.
Got great customer service from Jasmine very professional, very considerate and promptly responded to email and phone calls. Great location, very clean facility will definitely recommend this location.
Jasmine was excellent. She supplied excellent customer service, she had a smile, and she knew what she was talking about. I would recommend this place to anyone.
We have been to 2 storage facilities, and thus one is the best by far, Demetrius was excellent, his CUSTOMER service skills are 100% on point, the company has a real professional employee that is a front line of communications, please give him his proper shout out, also the facility was very clean.
My time at extra space storage was very pleasant. Not only was the service quick and customer service on point.... in addition Nikki also helped me save little money although I per reserved my unit.
I met with Tsyhia today to choose my unit. She was very professional and very knowledgeable. She made me feel very comfortable about storing my personal belongings with extra space.
Storing at Extra Space went smoothly and Demetrius made sure I got the best available deal so I could maximize my money. They did a great job! Thanks
Britany was really nice and she had good customer service thank you
Victoria was an amazing extra storage space rep the way she assisted me was very professional and warm feeling It was a pleasure in dealing with her and you should consider her for training future extra space storage employees on customer service
There were two young lovely ladies at the front desk that kindly helped me out soon as I came in the door. Its nice so far very good property with a gate and very easy to find from the higway. And I was told all a of the rules while in tour of my storage.
Jasmine was such great help. She was very knowledgeable of the property and storage units. We were in and out with no problem.
I am from Chesapeake Virginia & needed a storage space in Atlanta & called talked to Lisa & went by & she gave us exceptional customer service & Troy was a big help. They are a good team together.
Britany and Karen gave me great customer service. They helped me find the right storage I was looking for at a great price. Thanks
Jasmine was great!! She was very professional and she had an awesome personality.
Today while getting storage unit Demetrius went over and beyond with customer service. He did not complain when asked to view the storage for a second time. Truly appreciate the customer service. Keep it!
Ran into a few issues with the mover trying to get a tractor trailer parked close to the correct size storage unit for easy unload. Things were starting to get ugly until Lisa stepped up and made other arrangements for a storage unit that worked best for all. She turned my frown upside down and made everything right. (Price/Space Adjustment)Lisa handled the situation like a pro.
Jasmine was very helpful..pleased with service and my unit ...highly recommend. Jasmine is a great manager to have at this location and made first time storage a breeze 🤗
Deion & Nikki were extremely helpful with me choosing the right size of space for my storage needs. and to continue with their assistance saving me time and money going out to purchase a lock they had one ready for me.... Thxs So much yous two.
Jasmine was very quick and efficient with getting my storage unit set up for me! Great customer service!
Always kind and very helpful. Hats off to the management and staff. That was on the 2nd. I was given time to clean up but the dumpster was full and I could not get my trash in the dumpster and I was told I was going to be charge 250 if I left any trades beside the dumpster or in the room I got into the dumpster myself been cleared out paladin 13 pallets in the trash and going down once I got into the dumpster to finish my product one of the associates the campus the rest of the time when we were moving out thing as if we were going to do something illegal I feel disrespected and extra storage space on Lakewood freeway is not the place for your business because they pretend to be customer service or you in the beginning and then in the end theres more money that they need to get from you $250 because their dumpster was not empty the dumpster was full I could not get it empty because the dumpster pain and it couldnt get it because it was repairs done to the pad in front of the dumpster I feel like my service up here its been very bad Ive been here almost probably going to nine months maybe a year now at any rate Im not sure how long I have a long Ive been here I feel like I was spider for 250 because their dumpster was not full however we got it to the dump the package track down got the rest of my Tristan side of the dumpster with all items out of the room I was in a clear the room if I can afford to Ill be out of here by the end of the month dont come to the storage place these people are reckless and only power to help his power over the trash not customer service
Im soooo glad they have Trenton, he was the greatest, approachable and very Attentive, he gave me all the info i needed for my future visit, you can tell He cares alot about the clients and customers he also keeps the areas well maintained so you feel comfortable leaving your belongings at this place, ty Trent you were AWESOME
Jasmine was very helpful and friendly. She knew what I was looking for right off top. She explained everything to me. And it helped me out alot
Great experience. Definitely didnt mind showing me around. Very close to my house. Cute ladies working in the office so that made it easier on my pockets
Had a wonderful experience at Extra Space Storage. A funny young fellow by the name of Troy assisted me. He was knowledgable and friendly. Troy knows how to make someone feel good about spending their money! Hes the type of guy who can sell salt to a slug! What a hoot! :)
I was on the fence about renting an outside unit But coming to the facility Jasmine reassured me that everything will be OK and plus it’s easy for me to move my stuff instead of going inside of the building. Great location next to the expressway easy access
Jasmine was awesome. She greeted me immediately; provided warm service and was extremely professional. I recommend this location!
I absolutely love ms.nikki and her staff here.They are fun friendly but also professional prompt and courteous.These are the only ones in Atlanta Id store with.
Jasmine was very nice, and help me all the way through my process and very professional.
Jasmine and her team are nothing but respectful and awesome. I hope to work with them again soon. Thank you!
My process went really well today I was very pleased with how friendly the service was and eager to make sure everything was done accordingly to plan to get me in and out in a speedy manner. Thank you Demetrius you mad this procedure really easy
Jasmine at extraspace was very helpful.she has a very positive attitude and great customer service.i always will continue to use them never had a bad time with dealing with them
My experience so far has been positive. However, I was advised that the access hours are 8am-8pm, while it states on the Google review page We have video monitoring and gated entry with 24h access.If someone could clarify this for me, I would appreciate it.
The service is excellent. Definitely 10 stars. Nikki has been awesome since Ive been here, and Amanda is very helpful.
On March,25 2016 I Recived Excellent Service from start to finish recived excellent recommendation that best fit my needs an affordable per my situation. Showed patience an took time to show available units on foot with no hesitation but enthusiasm smile an bubbly personality complimented with great product knowlege of phcility an procedures rules an regulations an times of operation. Made an uneasy descion into a comfortable secure wise descision that made sense.Definitely went the extra mile to ensure my things would be safe an secure an upon finalizing paperwork offered me a cold be beverage an even a slice of pizza. Definitely displayed 5 pillars of Charcter An Gave Me 5 Star Customer Service Definitely Recommend Family And Friends To Extra Storage Space An If In Atl Go An Visit Marisol on Lakewood So You To Get The Marisol 5 Star Customer Experience.
I recently moved to Ga and was disappointed that my apartment complex did not have a storage facility large enough to store my extra household goods. I called around the city and acquired quotes, but only Extra Space Storage took the time to ask me about my move from L.A., in addition to inquiring about what I would be doing in Atlanta. Specifically, the manager of the establishment (Troy) did an excellent job of recommending restaurants, churches, etc. He made a bad situation good which in my opinion is what TRUE customer service is about. For going above and beyond it is my great pleasure to write this review on behalf of Troy and I highly recommend Extra Space Storage to all those in search of a good storage space at affordable prices with a staff that demonstrates exemplary customer service.
Today i have rented a space at extra space storage and my specialist Ms jasmine was very helpful to me she had a great attitude i would recommend the storage company to anyone that have to move to bring their items here. Thank you Ms Jasmine.
This is My first day moving my personal stuff into the storage unit and already having problems with other random people... at the entry gate other people trying to gain access without using their code and drive in right behind me.. bad business.. I may reconsider where to place my personal stuff
Wonderful service and great prices. The ladies in the office are the best very very helpful.
Amazing service!!! Friendly, helpful and was able to explain everything so clearly. Thank you!!!
This place had tight security and in a very convenient location. It was very large and a little confusing at first. Overall, it is centrally located for people living in that vicinity.
Staff was friendly and very helpful. Demetrius and Nikki showed great customer service and helped answer all of my questions and concerns. Good Work Guys!!!
The check in process was very easy and timely. Demetrius showed us the unit to ensure the size was correct and was very helpful. The unit was clean and so were the grounds. Overall great experience.
Came in the office was greeting with a warm and friendly hello from Nikki and Yolanda... Nikki did her thing and gave great customer service... Thanks Ladies....
Walking around the property made me feel so better. Knowing how hard the Ess employee work. && how far they came. Love seeing the improvements keep up the good job guys.
They were very friendly and helpful. Great deal and prices!! Would recommend to anyone looking for storage
Taylors was so experienced and respectful she handle the move in process really fast the tour was great good customer service
Im Here To Give A Big THANKS Too Ms. Yolanda, Nikki & Deion For Their Excellent Customer Services & Help Today. You Guys Are Awesome & Ill Recommending Others To Use You Guys Storage Facility.
I had great experience here with the employee Troy. He was very helpful and polite which is very rare to find these days in any type of customer service. Based off of that experience I would recommend this location to my family and friends.
The customer service was great quick and Jasmine was very helpful I would recommend everyone to this place. I couldn’t thank her enough for her time
Love The Management!! Best Customer Service Hands Down!! Reasonable prices Clean Safe! Need some moth balls i think tho❤❤❤❤ Thankful for em tho!
Great place to store your things and the customer service is nice and helpful
Karen and Brittany are the best storage managers in all of Atlanta. Highly recommend location.
Brittany and Karen were super awesome and so helpful... Go check them out .!!!P.s Karen was not a Karen ! Lol
I feel ripped off. Signed a contract for $39 month to store motorcycle. My rate in April is $102. I feel they misrepresented rates. Getting out of here
Kelsey is the best she was sooooooo awesome and helpful to me at short notice. i recommend going to her she truly is wonderful and truly helped out
Kelsey was great and provided me with good info. Shes very knowledgeable about all their products and services.
Extra Space Storage is a super great place for dependable storage. Thanks to Sahirah & Jasmine for their professionalism and easing us through the process.
Great communication and talked me through everything. Great service!
The customer service I received was as good as it gets! A gentleman by the name of Troy efficiently assisted me and was very professional. I would DEFINITELY recommend this location. Troy was VERY helpful!
Demetrius was very patient and polite while helping me with my storage space. Very good customer service. Very happy with my experience.
Kelsey was wonderful she handled everything perfectly this my first time coming to Extra Space Storage and will recommend for everyone to use their services. Kelsey
EXCELLENT SERVICE!!I would definitely recommend this facility to anyone. Clean Safe and Helpful Mgmt. Team!!Ill use again if ever needed.A.D.I.D.A.S.All Day I Dream About SingingDSoul of Muzik
I was very pleased with the customer service the wonderful smiles the clean environment it made me feel safe and made me feel that my storage would be safe in most of the most places now dont give you that kind of comfort comfortability and knowing that your money will be well spent
There are mice and it rains in some of the units. Some of the staff are nice others are extremely, negative about any feedback that is not positive. They try to make the customer the problem. I would not rent here unless you have no choice.
Kelsey is a superior representative for Extra Space. I had some anxiety based upon my encounter with the team at 1760 Roswell Road. Kelseyville was a smooth operator.
Jasmine and Kelsey were very helpful and customer service oriented. This is my second time using this facility and I will come back again!
Had This Storage For 2 Months thinking my thing would be safe but they we’re ruined by rat feces . Please I beg you don’t store your stuff there . They told me not to leave and perishable food ( oatmeal grits box food) and I didn’t not even dishes so why were there rats in my storage unit !??😡 Whatever you do don’t store your items here
My first experience going to this store to check out space was very welcoming .. the manager jasmine was very nice and answer all my questions ... talk me through the prices and breakdown ... love this location ...thank you so much!
I periodically check on my unit (Lakewood Ave) and today there was a dead rat along with rat droppings throughout the unit. In addition, some of the items in the unit were chewed on and soiled with rat urine. I have seen rat bait traps around the storage facility, but the infestation of the unit was horrendous. I cancelled effective today.
Taylor was very knowledgeable with details & got us in & out all questions were answered without having to be asked would recommend this place & Taylor if you want reliable no cutting edge storage
My experience here was great. The staff was extremely nice & helpful ( Yolanda & Nikki ) !! Thank you so much Extra Space Storage.
Assistant store manager Taylor Barney was great. No wait time. In and out. Great price.
Great customer service and fast process with great prices!!
I called over the phone first customer service was great, then I went into the building spoke to Nikki she was very nice
I just rented a space here at Extra Space. Brittany helped me. She was very helpful and knowledgeable.
The customer service is amazing. I had to get a storage ASAP and I was helped immediately!
Candy gave great customer service with full understanding of rules and regulations. She was very helpful and friendly. It was great service.
Jasmine was such a great person was very polite and helpful beautiful soul so happy that she was the person to help me
Fast and friendly service. Nikki got my day off to a good start. Cool people and fair prices. Look here first!
Lisa service to us as customers was nothing like Florida. ... she was OUTSTANDING. ... WE thank god for her. And please give her a raise or promotion. ..
Taylor was Great provided very detailed information on all services offered and was very polite and got me in and all great customer service ask for Taylor
There was a rat in the unit he showed me. And this was supposed to be an indoor climate control but it was inside a gated entrance in the lot, up some stairs but not closed in like a building. I was mad about that, but he had no problem refunding my money.
Kelsey has a great customer service personality very friendly and knowledgeable she deserves these 5 stars.
Total reviews rating 4.8
199 Reviews for Extra Space Storage 2023:
Review №1
2022-01-28Ms Victoria was very helpful and informative. Showed me options and gave a warm welcoming conversation to ease me through my process. You may think that you need more or less but to have someone thats honest and not trying to just make a sale, PRICELESS. I dont have money to waste and I dont want to waste my money at all. The Lakewood location has easy access and a great location. Thank you Ms Victoria.Lonnie
Review №2
2022-03-25Brittany and Victoria are phenomenal!! They always work so hard to keep the facility clean! They keep a smile on their faces and are very professional and accommodating! You should most definitely rent here come and check it out!
Review №3
2022-05-04They just jacked my rate $69/month. My old storage facility never raised the rate in the 4 years I had it. The previous owners never raised the rate more than $10 at a time. These yahoos did a terrible job with the take over, their website gives me a blank white screen when I log in with no idea when that might be fixed, and now they’re jacking my rate SIXTY NINE DOLLARS PER MONTH less than 6 months after taking ownership. My unit is full of rat droppings. The door and elevators are often broken. I’m not convinced at the security since the doors are so often broken. This place has gone downhill since the new company took over. AVOID LIKE THE PLAGUE. We’ll be moving to a new facility as soon as we can, and avoiding any facilities owned by this company.
Review №4
2022-01-17Britney was very personable, knowledgeable and helpful. She was very attentive and gave me all of the information I needed to make my decision. She even went above and beyond to accommodate me after hours.
Review №5
2022-04-14This location is the worst they open late every day. Terrible customer service from everyone that I have come in contact with. Go some where else for your storage needs. Its way too expensive for the poor customer service at Extra Space Storage. Im closing my account today.
Review №6
2022-04-18Brittany the onsite manager was awesome. She was very helpful and kind which made the decision to rent here very easy
Review №7
2021-12-02Brittany did a great job of helping me select the correct unit for my needs. She also made sure I got the best price on the unit. Great customer service.
Review №8
2022-03-07Brittany was nice thorough and efficient. She made the process smooth and easy
Review №9
2022-03-21Very friendly staff plus very helpful.I highly recommend Extra Space Storage toThe General Public. 👍
Review №10
2021-01-24I had an amazing experience at the Lakewood Avenue location. Brittany and Summer were phenomenal. They were extremely patience, highly professional, and quite knowledgeable about the industry. Even though my timing to go in and complete the paperwork was off for an entire week, these ladies remained polite and accommodating. The day I rented a space, there was another team member Leigh who came from another location to offer support and she too made the experience stress free and easy going. It was nice to have a hassle-free and pleasant encounter. Thank You Lakewood Avenue Location!!!