Extra Space Storage in Duluth
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Duluth, Gwinnett County, Georgia, US
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Site: https://www.extraspace.com/stora...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
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Dejonna is one of the best staff members ! ✨ She helped me when I encountered an issue. She went above and beyond with her service ! Other staff members I encountered had great attitudes as well. This is one of the best locations and super convent since it near everything !
It was a good experience. When I arrived I was confused at the entrance at first. However, I saw there was another entrance at the side facing the road. Tracy showed me around the facility and showed me all of the spaces that I wanted to see. She also answered all my questions and was very patient. (Im a very particular person, so I always have questions and like to see all options). The facility was very neat and clean. Ill be back to rent my space.
Mark and his team at Extra Storage had given me an exceptional service to rent one of their units from reservation to check-out. I never had an issue for the short 3 months I rented. They were courteous, understanding and customer-oriented. I highly recommend them for your storage needs.
Beware paying and doing paperwork online. I did it that way, hit my entry code emptiedsa storage unit elsewhere. I then drove to extra space, code didnt work. Their emergency service only handles fire/water. It was to late to take it back to were I just emptied it from I had to take the rental back so I had to just dump y stuff along a road. What a waisted of time and money. And I lost everything I was moving. I regret ever renting there, they go care about people who rent from them. I suggest u rent elsewhere.
I’ve been a patron of Extra Space Storage during the past year. The office staff was always available and ready to assist. My POC, Kayla, was awesome, she was always pleasant and kept me up to date on promotions that I shared with others which helped me with great discounts. Try them, you’ll definitely be pleased.
My owner and myself visited Extra Space Storage on Breckenridge Blvd, in Duluth,Ga. today and was greeted by a young lady name Tracey. She made us feel assured that we made the right decision to store our property there. Tracey was very professional and knowledgeable about the space and made our experience one to comment about. In todays world, so many have forgotten the need to make the customer feel comfortable. Today Tracey proved that whomever hired her did so with Extra Space Storage and the customers best interest at heart. I would like to say thank you Extra Space Storage and thank you Tracey for making what started out being a hectic day one to remember. My office is moving 80 families into the area, and this will be the space recommended by our corporate office.L. MorganOwner
It’s been a few years since I’m renting here for business. It’s a great space for my small business’s storage needs. The units are priced very well, spacious and the entire facility is kept clean at all times. It’s very secure and I never faced any trouble in all these years. The staff is great. Mr. Tee and Carlos are very helpful and courteous. They are always willing to go extra mile to help me with my shipments etc. HIGHLY recommend.
A totally pleasant experience. It took minutes over the phone to request storage and the manager called me back 5 minutes after they opened to confirm. He is very pleasant and helpful. I went to inspect the space and again Mr T walked me through opening the gate. Everything looks clean and neat and secure. I am very comfortable storing my things there!!! *****
I past this place upon returning home to Ga from my move from Nc and I said, hmm let me look at the reviews. I saw all these reviews about Mr. T and was immediately delighted to meet him and experience this so called great customer service (I originally was gonna go with uhaul, cause it’s well known) but I took a chance on a new place AND placed a reservation online which was easy...and was in hopes I would meet this Mr.TWell I did!!! 🙌🏾 And he’s great guys, personable, professional and he had a great memory of knowing which unit was mine from reserving online and he had just cleaned it!!! Man!! You need storage, customer service and cleanliness MR. T IS THE MAN!!!There staff is just incredible, Mr. T, Olga and the other lady she has cherries on her hand! They’re just so wonderful
I had a great experience at Extra Space Storage. I was pleasantly surprised at the level of service I received after Extra Space took over from a previous owner (whom I was VERY satisfied with). The entire time that I had a storage unit, the location was safe and secure and the staff was always friendly and helpful. Mark and Christina helped me close out my contract quickly and efficiently. I would highly recommend storing your belongings at this Extra Space location!
First time on site. Great customer service from Mark Lyman, Assistant Store Manager. Showed me a tour of a 10 by 10 unit. The site is thoroughly clean. Mr. Mark was very clear and detailed regarding the processing of the paperwork. Answered all of my questions. Looking forward to being a storage customer for as long as I am renting from Extra Storage.
What a wonderful storage location. Christina, the office manager gave me a tour of Extra Space Storage and explained all about the property. Christina was very pleasant and is very knowledgeable of her property. The hallways were very clean and the units she showed me were also very clean and easy to get to. I ask her to hold the unit for me and that I would return to secure it and she said would for a full week. However, two day later still unsure of the space size I went back just to make sure the 10x30 I looked at would work. This is when I met Mark, assistant manager who was as equally as knowledgeable of the property and also just as friendly as he took me back to the unit I had on hold. I told him I was very impressed with the property and the climate control aspect of the property. Being climate controlled, level of security, excellent price and friendly staff is why I chose Extra Space Storage.
Mark was very pleasant, professional, helpful and informative. He answered all of my questions clearly and even made me aware of my veteran’s discount which I used. He showed me the unit and gave me thorough directions regarding how to access the building during and after business hours.
Let’s all be real with everybody for a minute. Moving is just terrible, nobody ever wants to do it. Putting your stuff in storage seems like you’re leaving a piece of your life at someone else’s house. And there’s always thoughts of insecurity when putting your stuff into a storage unit. I feel very lucky that I was able to find this extra space storage location. Everything here is climate controlled, I don’t have to worry about damage from the Georgia humidity. The guys that work here seem to be very attentive to the property, and there are cameras up all over the place which gives me a certain sense of security about leaving my stuff here. This place is extremely well lit, unlike a couple of the other places I went to before choosing this location, they were dark and kind of looked like a dungeon. The on-site managers here are super nice, attentive to my needs and concerns, and they were able to answer every question I presented rather than giving me a look about why am I asking this. In short, moving and storing your stuff just sucks. But the staff here, and this location in general makes it not quite so bad. If you’re looking for a storage unit, I would highly recommend checking them out.
Harold was super nice and helpful! I came in just to buy boxes. He couldve just sold me the boxes but he told how to get a discount, inquired if i needed anything else for my move, and he even carried my boxes out to my car and placed them in the backseat for me! Great customer service!
5 stars to Mark as well as the facility! Mark went over and beyond in assisting me with my unit. I reserved a storage over the phone for my son who was deployed on short notice. When I entered the facility I was impressed by the cleanliness and the cameras throughout the facility. While paying for my unit Mark apologized and informed me that I had been misinformed about the price and the military discount which was offered to me by the phone reservationist. I was a little disappointed but still purchased the unit because of Marks professionalism and the security and cleanliness of the facility. 15 minutes after leaving I recieved a call from Mark informing me that he had called his manager and informed her of the mix-up and told me that I would receive a free month due to the miscommunication!
First time moving out my apartment on my ownNeeded extra space to handle a difficult situationGot on the internet found extra space storageAnd every voice that came through the phone was absolutely professional and amazingMr.Cameron reeled me in and miss Leila closed the deal by answering my hundred questions and walking me through a new processIt’s a difficult time but when you have the right people in the right places, not everything has to be hardThank you so so much miss Leila,your experience is much appreciated and to anyone reading this post,I’m regular person and she’s went above and beyond for me.
The customer Service I received from Imtiaz was exceptional. However, the reason I gave this property a 3 star is at no fault of Imtiaz. He was just filling in for the original agent on site here. I have been on this property for over 5 years and I have seen the drastic changes that it has taken. The property has not been as well kept as it was when I first moved in, lately I have been seeing bugs crawling around on the inside of the building and since there are no trash cans for customers to dispose their items it has caused a strain on the property and people not keeping their end of the bargain to help keep the place well kept. If these few things can be corrected then this property will be on its way to a 4 star.
Arrive at the storage facility looking for small storage. Mark who was working was able to help me find what I was looking for. He was quick with the process and even explained the difference between the promotion and the internet price. I was able to purchase and move things in right away.
This is the best storage space Ive ever rented -and Ive had many. The space is always immaculately kept, cool or warm depending on the season. Mark does regular walk arounds checking on the facilities and the tenants . Light bulbs never out and recently added several dollys that were needed and very welcome! Keep up.the good work.n
Excellent place clean great staff especially Calvin. Worked with us so we didn’t have to walk a bunch to move stuff in. If I ever need to store after this I will be coming to this location. I have stored with uncle bobs which is now life storage, public storage which was a nightmare. But extra space is everything I loved about uncle bobs plus some. Thank you so much for all the help.
The future of storage has finally arrived, and I love it! I setup the entire process online and never have to worry about missing a payment etc.Auto pay✅A high level of security✅Climate controlled✅Easy secured access after hours✅All steel rooms✅Carts & big elevators✅Super clean & tidy✅
I came in for 2 storage units and met a wonderful person named Mechelle who went out of her way to help me find the best unit. Great personality, made my day and experience a great one. If there was an award to give for employee of the day, week and month she deserves it. Thank you for the experience I had with my transition to Extra Space.
Im looking for a short term storage area. This is my first time at Extra Space and I havent decided the location. Mark is extremely helpful showing me the storage place and discussed the rate, availability, and whats best for my need. He also checked the rates and availability of other locations.
I was looking for a storage unit this weekend because of an upcoming move and checked this store out because its closest to my home. Met with someone named zack, he couldve been the manager Im not sure, but he was really helpful. They had really good prices and options for what I was looking for, and the convenience for me was a plus.
First of all i must say Mechelle and the management at the Duluth location give outstanding service. After transferring from Public Storage due to a dirty facility and overpriced space,it was so refreshing to come to Extra Space Storage and not have to deal with bugs and foul oders . I was able to get a nice unit almost half the price what I was paying at Public Storage.Extra Space Storage provides a very clean facility great customer service and a safe atmosphere.come to Extra Space stores if you want to get a very nice unit are very clean unit for a very affordable price this is place to be. Thank you Extra Space Storage for making my transition Very pleasant
Used to be a good, clean, well-maintained, and affordable storage option. Then, a new management with typical results. The price has doubled over the last year and the facility now looks run down. Do you like those carts to help you move your stuff in and out of your unit? Too bad, there will not be one available. Closed the account, moved out. Good riddance!
This place is a scam. I was told that I was a very lucky person because I had a really good rate that I would keep. Then suddenly I kept getting raises in my rent to the point that it doubled suddenly. It is not the most secure facility and the gate was always broken. The touchpad to put your code in to get through the gate quite often shocked us. It should be noted that this company has an F rating with the Better Business Bureau and that is probably the most important factor you should consider when looking into renting a storage shed here.
On June 2018, I had the pleasure of meeting Zachary Howard manager at Extra Space Storage on Breckinridge Blvd. in Duluth, Ga. I was so impressed by his managerial skills I actually rented a 10x10 storage unit. Zachary was very professional, polite and all around COOL. Thanks you Zachary and keep up the good work. From: Janice Muirhead whom rarely give reviews
Ive been with this storage company fir over year... The customer service is awesome.. Corporate has gone under new management, but the staff has remained the same.. Mechelle and Mike are very pleasant and great ppl to deal with.. I recimmend this storage unit to anyone!
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2022-06-27I chose a 5x5 small storage for my winter clothes, shoes and toys. It’s bigger than I expected!!! And there is climate control which is very nice and makes the storage area dry & cool. The colleagues are so nice and patient. Great experience!!!
Review №2
2022-06-03Ms. Tracey at the front desk proactively reached out to assist with my rental and far exceeded my expectations from there. I am so thrilled I had the opportunity to meet her and experience her service mentality. She was patient, thorough, and so kind. Truly one of the best experiences I’ve had in awhile. Thank you Tracey!
Review №3
2022-04-20Angel and his team did an excellent job getting us in and out of our unit. Cleanest storage I’ve ever used. No worries at all about the typical nightmares that you hear about when you use a unit. Easy and seemless process and would recommend to any friend. Thank you!
Review №4
2022-07-17I had a great experience at this Extra Space Storage; the team was accommodating and helpful regarding my rental storage; Tia was a significant help with me viewing the storage size and ensuring everything was good to go for my storage rental. Mr. Tee was extremely helpful when I asked him about boxes for my TV; for someone that often travels like me, I use storage spaces frequently, and I love it when I can meet a great professional team like the one they have at this location.
Review №5
2022-05-02Tracey was absolutely amazing! We did a virtual tour while my mother was on the phone and helped us out tremendously! She is so sweet and patient ExtraSpace Storage you have a good one!!!
Review №6
2022-07-02Ryan was very knowledgeable, friendly and professional and helped me resolving my payment issues with easy and resolve everything instantly!!!Hassle and stress free transaction.-Thank you for your help Ryan
Review №7
2022-07-09Excellent customer service!! Mr T and Tia were soooo helpful today! We forgot our key and they helped us into the unit; they also pro-rated the rent since we moved out today.So helpful! Thank you ExtraSpace!!
Review №8
2022-07-09This place has been super helpful and the staff is amazing! Tia and Mr. T were so personable and made my experience such a pleasure. Thank you!
Review №9
2022-07-25Mr.T was amazing and so was Mr.Darrell. Quick, Efficient and Fun Gentlemen. Youll be in good hands here.
Review №10
2022-07-06Customer service is excellent! They are very attentive and courteous. Highly recommend!