Wheelchair-accessible entrance
Yes
Extra Space Storage in Smyrna
Categories
Location on the map
Smyrna, Cobb County, Georgia, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 770-955-5023
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
Extra Space Storage in other cities:
Comments (199)
Harrison had my back with everything and was super amazing to work with. He provided me with all of the help I needed, and allowed me to have an easy and quick transition from my college dorm to my storage unit. I cannot recommend this location enough, and a big thank you to Harrison!
I needed a quick storage at a quality facility, so I went with Extra Space Storage. A BIG thanks to Harrison Porter, who was prompt at assistant all my storage needs. He took his time with making sure that all of my possessions could fit in the unit and offered multiple sizes during the walk through. Harrison also gave me the best promotion available and made my move-in process as smooth as possible! 5 STARS Highly recommend!
Harrison Porter was very nice, professional, knowledgeable. His smile and warm welcome was very much appreciated. He handled my account very thoroughly as I came in , in a bit of a frenzy ! He has a great personality and is a wonderful manager that is customer centric. He is a bonus to this buisness . I only wish more managers I deal with on a weekly basis were as professional and kind as he is!
Harrison is extremely friendly and so helpful! Every time we need assistance with moving items or cleaning up he is always willing to lend an extra hand. His customer service is top notch and he always has a smile on his face. Really grateful to do business with him!!
The store manager Harrison Porter provided great customer service to me today. He was very patient with me and explained all of the details about Extra Space Storage to my understanding. He answered all of my questions and concerns. Great customer service experience!
Harrison was extremely helpful with my needs. Great personality. Flawless Service. When I arrived to the unit I felt a welcoming presence at the unit and everything was to be expected. I would definitely recommend. Harrison doesn’t disappoint.
Harrison Porter was the most professional Salesman i have ever met in storage. He always have the facility clean, safe, and he is very personal with all tenants. Just a simple, “How is everything going for you?” Goes a long way, thanks for taking care of us today!
Having a storage unit at Extra storage has been an amazing experience. Harrison, has been so helpful, friendly and moreover the customer service he’s given to me has been substantial. It’s hard to find great customer service these days. I definitely recommend Extra Storage Smyrna GA.
Harrison Porter was very nice and very helpful today. He made our transfer easy. The facility is very clean too. Thanks for being so kind to us. I highly recommend this place for storage purposes.
Harrison Porter first has the BEST CUSTOMER SERVICE I have seen in the State of Ga in years.If all companies had a Harrison working for them it would be great.Friendly, Courteous and stays on point.Amazing.
Man dude lived up to all the expectations. Was definitely informative, keeps the place clean with a fresh a scent, and just brought a good vibe. Harrison is that guy man.*UpdateWhile moving out didn’t run into any issues. Was contacted by Harrison to make sure the transition was smooth. If needing to rent again I’m definitely coming back.
Harrison was really great. Very informative kind and understanding. He helped me choose the best unit for my items. I really appreciate his customer service. He’s Amazing!!
I had a great experience booking my unit without any trouble thanks to Mr. Harrison Porter. I was able to book remotely without having to go in store or online. It was super quick and easy and I highly recommend this location and Harrison’s services.
Harrison Porter is an excellent manager. He made sure to show me the units and helped compare prices to ensure that I got what I needed. Excellent customer service.
Extra Space on Cobb Parkway provides an excellent service to their customers. This facility is clean. The Manager, Harrison, is an extremely nice person who wants to help you and always exceeded our expectations. Whenever I need space again, I will be back to see Harrison!
Harrison was phenomenal to work with. So quick to help and very insightful. He has such a great personality for his job and will definitely continue to recommend the facility.
Harrison as always been a pleasure and helped me out where he could! The storage unit is nice and so well climate controlled that it is a relief coming into the cool air in the summer. Highly recommend!
Had an incident where my lock was chopped off overnight. Harrison was off astronomical hello and able to help discover additional details through security camera footage. I absolutely feel as though everything I have here is safe and in good hands.
I’ve have a great experience. Harrison Porter at the Cobb PWY location has been super helpful. This was my first experience renting a storage and he has gone above and beyond to assist. I highly recommend
Harrison Porter is amazing! Always so quick to help us out with any needs we have here and with such a positive attitude! Definitely check this place out if you’re needing to store anything!
Harrison is amazing. I couldnt have asked for a nicer experience. The facility is clean, the management bends over backwards for their clients. I couldnt recommend a nicer, cleaner, atmosphere for your storage needs
Harrison was a big help. Helped me with picking a unit. He was very patient and very informative. He was also working on his birthday which shows his dedication. Very pleasant and I recommend this facility and look for Harrison to help you!
Harrison and Carlos were extremely helpful with my move out process! 10/10 would highly recommend this location. Been with them for over two years and it’s been a wonderful experience.
I was so highly pleased with Harrison Porter he was so professional and easy on the eyes lol. Ultimately though he helped me with my unit and made it easy during a tough time. He was awesome!
Harrison Porter was the otimpe of a salesman. He got me squared away with my parking spot in no time!!! I want everyone to know how pivotal he is to this company. I feel like my items are safe and secure for the 2 years I plan on staying. Thanks Harrison You The Man!!!
Harrison was awesome - super friendly and went out of his way to assist with moving items. Storage facility very neat and clean. Highly recommend connecting with Harrison at Extra Space Storage.
Harrison was so very friendly and walked me to my unit and made signing up through my corporate account easy. He is very friendly and clearly loves his job and customers!
Harrison working in the front office is great! Hes super helpful for anything we need! Highly recommend using this storage unit, very clean and great staff!!
Harrison is a true professional. He greeted me with a warm hello. He provided an informative tour of the unit. Harrison provides great customer service!!!!
Harrison from Cobb parkway was great to work with on closing out our storage unit. He made sure that he did everything he could to assist in getting us refunded for the additional month we paid for. Thanks Harrison!
Harrison was AWESOME. He explained the process from beginning to end with clarity. Very professional and the office and unit was very clean and organized. Harrison Thank you.
Harrison was very detailed and swift which I always prefer as time of course is money! I am very pleased with my rate and will refer others in the future…Professionalism at its finest!💯
Harrison PorterStore ManagerHe so very respectful, helpful, great person every time i make a delivery he always help me out .Extra space storage should be thankful to have him on they team
Excellent service by Harrison. First time storing fir me and I was treated with absolute professionalism. Received a tour and instructions. My precious possessions are in good hands!!
Harrison Porter was absolutely great doing my weekly visit to check on my daughters car he was nice and friendly and greeted me with a smile he also gave me updates on her car and made me feel at ease since I only get by once weekly property is close to whee I live and very up kept and clean I also met District manager ans she was friendly as wellThank you for everything 😊
I enjoyed working with Harrison to increase my storage rental by a few days. Harrison did an amazing job as he answered questions about me moving my stuff out of storage.
I come to my storage often to check on my things & each time I needed assistance, Harrison always lends a helping hand & very friendly also! I have a lot of piece of mind with my belongings at Extra Space Storage !
Harrison is awesome!! He has helped me multiple times with things I needed done with my unit. He’s been such a huge relief!!
Harrison was extremely Helpful he took my name and put it on the waiting list for Parking Spots when they become available. Extremely Good Person!!!
1st I must take a minute an apology to Harrison the manager for my last review I was unfair and very emotional and I shouldnt made the post. Without giving him a chance to help me with my situation. With that being said. I would like to say I truly appreciate Harrisons persistence and making sure that he keep me updated being forthcoming with what he was doing and also looking out going the extra mile with keeping updated Harrison thank you from the bottom of my heart You do not know what yesterday meant to me and how much stress/ worry you lifted. Thank you for caring and providing great customer service. Above and beyond. Blessings
Harrison and Carlos were extremely helpful in walking through the process of choosing the perfect unit. The customer service was awesome!
Although Mr. Harrison Porter didn’t have any units to rent at his facility on 2340 Cobb parkway, he dissected my storage needs to the fullest. He found me a unit at the Oakdale location and I am thankful for his services.
Harrison was Wonderful and and super helpful! Made the process very easy! Very informative and customer centric. He really cares about his residents.
This was an amazing experience! Harrison made the entire process easy and showed me everything I needed to see and answered all questions thorough. Thank you!!!
In this experience in dealing withExtra Space storage i must say that i was greeted with the respect that a tax paying customer deserves.Mr.Harris Porter displayed nothing short of extreme professionalism throughout my encounter, in closing i must say that i will be delighted to continue and build my business standings with this company.Thank YouDerrick Bowers
Very good service Mr Harrison poter nice person. I try to give myself the best possible price. excellent service
My experience with Extra Space Storage Customer Service was very helpful. Spoke with a gentleman by the name Harrison who took an interest in you making sure your problem was resolved.
Ive used an Extra Space Storage facility in Chattanooga TN last year and had a wonderful experience with customer service, facility use, and price. Im happy to say Im having the same experience with a different location. Extra Space Storage seems to keep up with the same customer service and facility standards no matter the state. Im happy Ive chosen them. Move in and out is super easy, and they have been cheaper than others Ive looked at, which is even better considering they have inside units that are clean and free from the elements. Harrison was extremely helpful in helping me when I needed any help with billing, and has been especially attentive and helpful today while Im moving out. 3/12/2022.
Harrison is a great manager, he was nothing but helpful with every need that I had. Any question you got, he got it covered
Harrison Porter was a great salesman and explained everything in detail so I could have e a clear understanding, much appreciated!
Mr. Harrison customer service was outstanding!! The whole facility smelled great and was spotless clean.
Experience was great. Harrison definitely is the man for the job. Accurate with knowledge
Harrison Porter is the best. Made my experience with moving so smooth!!! Thank you for everything!! 👍👍
Harrison was FANTASTIC. Attention to detail and knowledge of the building made it easy to choose Extra Space.
Harrison was amazing! The best Customer service I’ve experienced in my entire life. Rapid response, and great direction! Very Informative and professional when Oh you show me the amenities of the unit. 10/10 recommend
After a year and a half of using this storage facility, Harrison the manager, has been so accommodating. It makes such a difference when thinking of where to place your priced possessions to have great personable staff like Harrison to take care of you. Dont look twice, this is the place to store.
The facility is very well maintained and the staff are very professional. In particular, Harrison displayed outstanding customer service and took the time to explain the various options to meet my needs. I’m very happy I chose Extra Storage!
I went into this location to inquire about storage space for my hand crafted crochet items. And also equipment that I use to display this items at events. I spoke with Harrison. Harrison was polite and very knowledgeable. You dont see many people today with the willingness to explain to someone like myself who knows little about the storage industry. He provided his business cards which I will provide to other vendors I know. I look forward to doing business this location.
I came in to get supplies for moving and found a wide range of boxes and was assisted to my car with 10 boxes by Manager Harrison Porter who was so helpful. I would definitely come back here. Thanks for all your assistance it made the difference in an already hectic day.
We have used this place for a long time and have always had great service. Harrison is now the manager and has also done a great job. The other day when I needed assistance, he was happy and willing to go the extra mile to help me.
Harrison was awesome! Quick, efficient, and covered everything before I even had to ask!
Harrison was very helpful and made this experience a great one. Definitely a great asset.
Amazing service! the manager Harrison made the experience smooth. Im coming from New Jersey and helpful individuals like him puts me at ease.
Harrison...Was A Spiritual Blessing In! The LORD JESUS CHRIST OF NAZZERETH; Very Well Suited For Customer Service And Hopefully The Ministry Of JESUS(YESHAYAH!!!; treat others as you want too be treated; Harrisson was my Brothers Keeoer TodayACTS 2:38,39/JOHN 3:5; KJV; True Salvation for what it! says EVERYBODY Do SALVATION This Way!!! Only...Thank You Harrison!
Harrison was very professional, and he explained everything about our new storage facility in great detail. I am verb well please with our experience with him, thank you.
Harrison was absolutely great at assisting me with my rental. I am thankful for his services and will be using ESS in the future.
Harrison was excellent really helped me with everything I needed in a timely manner if I could give him 10 stars I would excellent service he deserves a day off or somthing
Harrison was a great help, he also assured that the space we were renting was the perfect size for our belongings. Going through the policies were a breeze for him and he made sure we understood them !
The computers were down so I was unable to use my card, but Harrison was able to handle my request for tape and boxes with no issue.
Harrison was excellent with helping us change our bulbs today for our unit. Highly recommend this location!
Harrison was excellent, friendly, and efficient..my name is mitch moffett, I just use bill as my google name. Highly recommended.
Harrison was very helpful. He gave me a tour of the facility and now I feel prepared for our movers to show up with our stuff.
Harrison is so helpful. He save time and money by giving me a tour & showing a faster way to my unit.
Very professional and thorough, Harrison Porter provided exceptional service.
Great working with Mr. Harrison. Processing me for my storage unit on march 15. Very helpful, courtesy
Harrison did a great job. Extremely helpful and professional. Plus the facility was spotless.
Harrison has been a lot of help with the situation and I appreciate him and all that he does
Harrison was extremely helpful and was very informative on the units and the best prices for the units I was interested in. Thank you very much!
Harrison was amazing! Cleanliness was awesome! Great place for storage highly recommend!
Such a bright and cheery spirit early in the morning I appreciate Harrison Porter for your assistance this morning great customer service
Harrison has been very great and communicative during the entire process! Can’t wait to move in
Harrison was excelente and eficiente i really apareciste the customer service he provided, Thanks Harrison.
This company is money hungry. I had a unit here that went from $110/month to over $200/month which was ridiculous. So I switched to a different unit where I was paying $99/month. I just went to check my account and see that my rate went up to $179/month out of nowhere. I will be removing my things and will likely never use this company again.
Great experience! Mr. Harrison was friendly and quick! In and out with great service!
Harrison went well and beyond to service my family and I.. I really appreciate people like him in The customer service field. Thank you
Super clean and cool environment, and very friendly and helpful staff! Great storage facility!
This place is convenient, Clean and Secure and specious enough. Mr. Harrison is very helpful and got me good deal. He explained me everything in detail. Wonderful experience.
Moving to a new city can be stressful, especially when you move with too many things! Both Harrison and Quintise went above and beyond today with their exemplary service! The attention to detail, the level of care for clients is why I highly recommend this location!
Harrison was the best glad I chose Extra Space Storage. I will be referring all friends and family to this location!
My experience with extra space storage was great! Harrison the site manager was awesome. He explained every detail. I look forward to my up coming relationship with this facility.Stephanie
Amazing customer very knowledgeable and courteous I appreciate all the help and information. I look forward to working with him .
Great experience. Harrison is very knowledgeable in all aspects of storage facilities. Great additude & personality. 👍🏾
Harrison has this place right!! Smells great and very clean
I had to store some furniture due to my apartment not being available when I moved into town. This was a stressful and frustrating situation but Harrison was so helpful, kind, and professional he made this situation a lot better. I highly recommend this facility and especially Harrison for amazing customer service!!!
Thank you Harrison for all your help. You are truly appreciated. You communicated and broke everything down for me to understand it was a pleasure meeting and working with you!!
I called my storage facility today to get some specific information regarding closing my unit out. Mr. Harrison at the Smyrna, GA facility on Cobb Parkway went above and beyond to answer my questions and help me out.
Had to do a move into a new storage and had great assistance from Harrison Parker
Harrison was very knowledgeable of my need to store my things I will be back as a customer
Mr. Harrison porter, Great customer service very detailed explanation very understanding and cooperative ;)
Great Service by Harrison outstanding customer service he got me everything I needed definitely a star employee.
I needed to get 2 units for the company I work for & Harrison was extremely helpful & saved me from having to look at any more locations!
Harrison Porter was absolutely professional and very knowledgeable to questions asked concerning the rental space. It was refreshing to see a young man bring value to customer service. Thank you
Great deal for first months rent. Very convenient and best storage space ever!!!! Thanks to the young man working who helped me out. MR. PORTER.Great great place.
Great to see an on-site manager who works hard to keep the facility clean and safe. Recommended!
HARRISON IS THE GUY TO TALK TO IF YOU NEED ANY HELP MOVING INTO EXTRA SPACE STORAGE. VERY HELPFUL GOOD ENERGY 👍
VetVery clean and well lit. Humidity and temperature are perfect. Bathrooms are impeccable
I have been renting here almost 6 months. I needed to transfer units and Harrison was a great help! He was friendly, knowledgeable and my new lease was taken care of within a few minutes. The best part is I had 24 hours to move units. This facility is always clean, secure and well maintained. The service and facility are above all others!
Harrison Porter Super professional best in the business!
Harrison was awesome in helping me find a unit and the facility is very nice!
Great experience at the location. Very helpful with information and making my process smooth as possible.
Harrison was great. He was very helpful.
HARRISON IS ATTENTIVE, POLISHED, MANNERABLE AND QUICK TO GET DONE WHAT YOU ARE NEEDING. HE IS AN ASSET TO THE COMPANY!
He was very professional and explained everything to us that we need to know. We feel really comfortable with this storage facility.
Store manager Harrison Porter is awesome. Space is clean and safe
Harrison was fantastic great person to do business with
I had an emergency where I had to store some furniture and belongings due to my apartment falling through. It was a tense and exhausting situation and Harrison was absolutely extraordinary! So helpful and kind!!! I highly recommend this facility and Harrison!!!
The Extra Space Storage location on 2340 Cobb Pkwy is excellently managed. The best pricing are offered online (web rates). The ease of use of their website delivered high quality results with immediate actions.Harrisons management of this location is excellent and comprehensive. He helped upsize and manage our order with speed and accuracy. Harrison has great customer skills which was demonstrated in his flexibility and being very action oriented.The facility is always clean. The carts and other moving aids are centrally located and available. Harrison walks the facility and provides oversight over all the renters ensuring that they stay compliant with the Terms and Conditions of this location.This Extra Space Storage location is highly recommended not just for the services but the intangibles in which Harrison manages. I highly recommend this location.
Harrison keeps the building very clean and is always a great help when needed!
I have nothing but high praise for this storage facility here at Cobb Parkway, Smyrna. The customer service was great, answered all my questions and they greeted me with a smile 😊. Most of all the facility is clean and it’s convenient to come and go at your own convenience!!! I’m a happy customer 😊💯👌🏾‼️
I am overly pleased with the service I experienced at extra space storage! Lacarsha was phenomenal, she went over & beyond in making sure all areas were met in storing my belongings! I can tell she loves her job in helping people-her warm smile & positive attitude is a plus. Also to note I spoke to her on the phone & I was going to opt & go somewhere else & the fact she called me back made me change my mind and come here instead! Thanks we need more people like Lacarsha😁
Got a a great deal on a storage unit. Harrison was very helpful!
Harrison cool laid back dude a good patience
Harrison was an excellent manager & had great customer service
The facility is clean people are nice, very safe. That’s the good the bad is your rent constantly goes up. even if you move in at a special rate about a month later they jack your rent up significantly. then you will continually get rent increases. other bad things. The elevator, you have very little time to get your things in the elevator before the the door alarm goes off. This is also the issue with the exterior doors, They close very fast and you have to keep putting your code in unless you try to prop it open and then the door continually hits you stuff. The people that work there do their best with what they have. It’s not the people’s fault that work there that the door will close on you or the elevator will close are you.
I had the pleasure and the most amazing experience on Saturday(11/22/2020) with Mr. Harrison. He was very genuine as well as generous on giving pertinent information about the rental. I loved his honesty and loyalty he persuaded to the company. He’s truly an access to the company!
Kim was amazing from the first day I rented the unit until the day we moved everything out. She is the most professional, kind and helpful employee especially in this day and age when it’s hard to find people who even want to work. Because of her, if we ever need storage again we will use Extra Space smyrna.
Harrison an Carlos were amazing there were a great help!!!
HARRISON DID A SUPER JOB IN SHOWING ME A UNIT AND EXPLAINING THINGS VERY CLEARLY. I AM A VERY HAPPY CUSTOMER.
Nice storage unit spacious friendly management Harrison porter the store manager was very helpful
Harrison at the Smyrna location is very helpful and consistently friendly. Its a blessing in these times to encounter and receive great customer service. Thank you. Pamela
Harrison is the to go person for your storage spot. He the best!!!
Was very thankful to have Harrison help me find what I need.
Spoke to Kim over the phone and she was very easy going and clear about the entire process. At first I was unsure about how I would go about getting a storage unit given my particular situation but we got it figured out right away and were extremely accommodating. highly recommend!
I had an incredible experience with Bobby at Extra Space Storage. This was my first storage experience, and things went so smoothly. Bobby’s customer service was excellent. He was extremely personable and professional, which seemed to lighten the load of what was a stressful experience for me. It seemed at first as though he went out of his way for me but I soon realized this was just how amazing his customer service felt. Bobby kept the location itself immaculately, scarily clean which was awesome and reassuring. Overall terrific experience. I’d highly recommend!
Harrison did an excellent job at checking us in and answering all of our questions
Awesome experience. I am moving last minute and needed a storage unit ASAP. They have several options to pick from. When I came in, Lacarsha was awesome and more than willing to help. She is the reason I feel so comfortable renting with them. Great customer service.
When I walked in was was greeted by a the lady at the front desk and a big smile. Lacarsha was very knowledgeable about my options and very through. She personally walked me to my unit. I always value great customer service. If you guys had 10 stars Lacarsha deserves them all!!! Thank you for the pleasant and painless experience.
Harrison was thorough and very helpful. A pleasure to work with.
I had a great experience picking out the perfect unit for me! Harrison was AMAZING! Hes extremely knowledgeable and super sweet! Thank you extra storage space!
Harrison provided excellent service and great communication. Made process very simple and enjoyable!!
Harrison was helpful and not too overbearing trying to up sale but was content providing us with the best space for our needs. Kind and courtious.
Lacarsha and Kim were wonderful!! They both did everything they could to accommodate our needs and were able to get us set up with exactly what we were wanting! They were also patient with us as we determined our moving timeline! We would recommend this location to anyone needing additional storage.
I needed a storage unit and had to secure it prior to arriving here. Jimmy was tremendous help to take care of this over the phone. All I had to do from that point, is to get my belongings moved into the unit. Even his follow up to see I had everything covered and what to expect going forward was prove I have chosen the right place
Harrison Was amazing! Process was quick and easy. Great deals as well
Harrison was very nice, pleasant and knowledgeable.
Thanks to Harrison for the great help and explaining the all the option and get it done faster
Spoke with Kim about my reservation. I wanted a different size than I originally needed. She was quick to get the size that I wanted. Fast, friendly and everything taken care of via phone. Thank you Kim.
Harrison was very helpful and a pleasure to work with!
Great Costumer service from Harrison. Facility very clean
Harrison was very helpful, kind and courteous. Helped me get in and get a unit quickly. It was almost closing time so i very much appreciated his kindness. A+ employee! Thank you Harrison!
LaCarsha helped pick out the best storage possible. She was extremely knowledgeable, very attentive to my needs and helped me secure exactly what I needed. She has amazing customer service. If you’re in need of storage, come by and ask for her. She’s the best!
Harrison was great and was a big help!
Very professional and outstanding customer services Thanks Harrison porter!
When I moved to Georgia the process was seamless .LaCarsha provided excellent customer service. She greeted me with a big smile. The property was very clean and she was very professional. I will definitely recommend this Extra Space Storage. You made my move Much better. You keep doing what you do Lacarsha your 1 step beyond the rest!!
Harrison Porter was AMAZINGLY HELPFUL. He helped me get a unit on the fly and kept a positive attitude the whole time. Even went past his closing time to help me!
I love the location, so convenient, and Bobby who worked with me on both my units, is so helpful. He did not hesitate in finding me what I needed and giving me the best options. He was cordial over the first phone conversation, and enthusiastic when I came in to book my unit. You should hire more Bobby’s!!!
Great experience this morning with Harrison Potter.
Bobby was an awesome help and displayed wonderful customer service. He took his time to make sure I was well taken of and left a ever lasting impression. I would recommend everyone to come do business with Bobby and Sheneka.
Theyre business model is entirely based on extortion. They get you in, then they double your rent once a year.They claim its supply and demand, but if true my rent should be going down by local market trending data.They say you can move but pretend like that wont cost us dearly after placing so much trust in them.This is extortion by definition.
FIRST MONTH FREE! Lacarsha, the assistant manager is incredibly helpful and gives you all the info you need. The rest of the team are very nice and knowledgeable. They all make you feel at ease and welcomed. They give you the lock for the storage unit so you don’t have to purchase yours. And prices are lower than other storage places. Super thankful with Extra Space Smyrna Team.
Lacarsha was extremely helpful and knowledgeable in assisting me and my family getting the proper storage for our items. She explained and answered all my questions to ensure I got exactly what I need. I’ve had several occasions where I’ve needed storage and by far the Cobb Pkwy locations has been my go to facility. Highly recommended!
We had an amazing experience with Lacarsha. Ms. Sheneka had the building smelling all good. This is by far one of the nicest, cleanest storage facilities I have ever visited.Lacarsha really made sure we were taken care of. She took us to multiple units and allowed us to compare. She was super sweet, professional, provided superb customer service and she assisted in getting us exactly what we needed.If you need your storage needs met, please go see them.High five team!!!K&K
I love this place they are super professional and friendly. Typically rent my storage from other company but never again Im totally loyal. Michael is awesome always such a great leader I have been working with him since May 2016. I had the pleasure of meeting Tasha today such a sweetheart. EXtra Space you are doing something right great job in hiring trust me I know I am a GM for Hilton and manage 65 people. Kudos
Yall need more workers like Harrison! The man is exceptional and professional in treating the customer like royalty. The service that this man offered is priceless; yall need to give him a raise!
I received OUTSTANDING customer service from Harrison. He was very patient with me and answered all my questions about insurance, fees, security and more. Thank you Harrison YOU ROCK!
Monique was very helpful! Another storage service was not present during their business hours even though I had a reservation. So I sat outside waiting for 30 minutes while paying four movers. In frustration I came here and she did a great job of expediting my check in and new unit. Top marks for people who go out of their way to help a customer!
Harrison is a true asset to extra space he was very knowledgeable, and helpful in my recent visit.
I have been a customer at this location for over 2 years and have dealt with Sheneka since she began her tenure. She has always been very accommodating as I constantly rely on her to accept shipments on my behalf for work. She has gone above and beyond my expectations.
LaCarsha and Sheneka are awesome, with GREAT customer service. The facility is really clean. The process was quick fast and they were really informative. I spoke with LaCarsha over the phone about what I needed and the process and when I got there Sheneka got me in and out with all my information and code. Great fast customer service.
Bobby was super helpful! I called to inquire and told him I was on my way, but when I didn’t show 15 mins prior to closing he called me to confirm if I was still coming. Thank god he did because I was able to tell him I got stuck in traffic and didn’t think I was gonna make it before they closed. He then helped me get everything set up on the phone so when I got there a little late we just walked through the space, paid, and signed the lease! Super quick and easy.
LaCarsha was very helpful in the setup and went through all the terms clearly. Straightforward storage experience. Unit was clean but elevator access is troublesome. Knocking off 3 stars because of the excessive requests to leave a review.
Harrison’s was helpful and a pleasure to work with
They take care of you at this Extra Space Storage! Sheneka was very, very accommodating with my insane schedule. She went over all the information necessary to get a unit and I felt great about this facility. When I arrived, LaCarsha helped finalize the unit, answered my final questions, and went over the insurance I needed to cover my stuff. They both have been super helpful! Thank you!
When walking into this facility, the first thing I noticed was how clean it was. It was bright and did not feel dark and gloomy like most storage units can sometimes feel. The warm greeting I received when walking into Extra Space Storage was great. Tasha made me feel very comfortable and welcome. She was extremely knowledgeable and personable. Im very pleased with my decision to store my items here and will definitely be recommending Extra Space Storage to everyone!
Mr.Porter needs a raise 😊 Excellent customer service!!!
I called to reserve a storage and had the pleasure of speaking with Sheneka. She was very professional, courteous, helpful, and patient with my inquiries. She made me feel so comfortable, and I really appreciate her hospitality. Unfortunately, Im moving across town so this particular location isnt the best fit for me. I called her to inform her that Ill be cancelling my reservation, and she even referred me to the manager at the other location. :) She is so awesome, and give superb customer service! If you are looking for a great storage unit make sure you ask for Sheneka. She is the bomb.bom!!!!!!!!!!!!
As a 1st time Extra Space Storage customer I was very pleased with the location and service provided, but I am most appreciative of Michael Josephs professionalism and customer service. From the moment I walked in, I realized that Michael was knowledgeable and organized. He was thorough when describing details such as hours of operation, renters insurance, padlock choices, storage sizes, etc. He was informational without being a pushy salesman. He used a standard work checklist to log everyday task which I think is exemplary for a manager. He multi-tasked by answering phones promptly without being rude to me or the person on the line. Michael even came around the desk to open the door for me and my girlfriend as we left the office. I believe this act also speaks volumes for his character. I highly recommend this location for your storage needs.
Sheneka is very professional. She is able to answer all of my questions, the place is kept very clean. Sheneka have a wonderful attitude, she makes you feel that your business is number one and that it’s her pleasure to be a service to you. I appreciate this person for her gift of being the one that can handle all of your needs concerning this business. Thank you very much and highly recommend that this person abilities should not go unrecognized.
Wonderful experience Harrison was very informative an helpful.
Robert responded to my online inquiry about reserving space within minutes and then when I had my meeting with him later that day, he made the whole process of securing a unit a seamless one. Getting a unit was not something I wanted to do in full disclosure, but Robert made the process go extremely smoothly. He laid out the options clearly and wanted me to get the best unit and rate that I could. Later that day I began moving my stuff in, so for it all to take place in less than 24 hours was absolutely terrific. Robert was the key as he was friendly, conversational, and willing to provide guidance the whole time. He keeps the facility spotless, and that was another thing that sold me on using Extra Space for my storage needs. Id highly recommend this company if you need to store anything, regardless of the length of time.
Mr.Harrison was nice 👍🏾 and very helpful.
My experience was excellent I received amazing customer service and a good deal thanks Harrison Porter
Sheneka was an awesome help with moving everything into my storage. She has a great personality and great customer service skills. I recommend anybody looking to store their items to store them here!
Michael Joseph the assistant manager was extremely helpful very kind and got me into my storage unit quickly and efrieciwntly . He made my visit very pleasant. He most definitely had the best customer service I have ever experienced at any storage company . Thank you Mr. Joseph .
Have been here for over 5 years and have always been pleased with the service. Robert was extremely courteous and helpful to get us the kind of unit we needed at the time (and in just the right time) for our downsizing process.Susie, whos has filled in for him, has also been very kind and accommodating to make our interaction with this business great!
Thanks Harrison for all the help! He was quick efficient and showed me all the units and was very detailed about pricing etc.
I came in to get a storage unit from you all and Harold Alford was great. He was very helpful while creating a comfortable atmosphere making it seem like I’ve known him for years. Great guy. Definitely deserves some kind of incentive for being such an asset to the company
My experience went smooth. Shaneka was the only person working that day and she was able to multi-task well and give me her time. She addressed all my questions and concerns so after some thought I decided to get a unit at this location.I really hope Shaneka’s hard work doesn’t go unnoticed as I can tell she takes great pride in her work.
My first impressions of Extra Space Storage on Cobb Parkway in Smyrna was that the main office was neat and clean. My next positive impression was the quality of customer service I observed first hand by the Manager; Sheneka Fleming. I was with a moving company assisting one of our clients that rented a storage unit. Our client had a faulty light inside her storage unit which needed an electrician. Due to the managers attentiveness and ability to prioritize the customers need, an electrician was dispatched and the lighting problem inside the customers unit was repaired before we finished our job 2.5 hours later. Would give 10 stars!
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2022-06-04This is my first time using this company and I must say, I’m amazed at the customer service that I received from Harrison! It first started out with a very pleasant conversation over the phone. I was reluctant to come in but he assured me that it would be good to see everything to get a good perspective. I’m so glad I did. He showed me around and gave me very good insight about my options. It was so very helpful. He was personable, professional and extremely nice. He is the reason I chose to store my treasured belongings. Also, the store was nice and really clean which was an added plus. Excellent customer service is hard to come by these days but when you get it, it must be recognized! Harrison is the jam! Thank you!
Review №2
2022-02-25First and Foremost, I would like to Thank Monnie and Debbie for their excellent Customer Service skills and for connecting me with Harrison the Manager on Cobb Parkway.My experience was Great from Start to Finish, where Harrison sealed the deal. They were knowledgeable, professional and accommodating. They provided me with all the information needed to conclude my decision and helped me to acquire a spot very quickly.I Definitely would recommend and if I was to ever do it again, I would choose extra space for storage.Great Job 👏, keep it up 👍. Thank you for making my decision so Easy.N. Francis2/25/22
Review №3
2022-04-25I had a very pleasant experience with extra space when I arrived to clean out my unit as soon as I stepped foot on the elevator you could smell that it was being sanitized. I hadnt been there in awhile I had forgotten where the unit was Harrison was wiping down the units he noticed that I appeared lost he jumped right in and directed me to the unit he was pleasant in doing so. Harrison also helped me to open the door I told him I was moving out the unit little did I know he was THE MAN he cleaned up the unit and closed out my account immediately. That my first time meeting Harrison but if anyone would have passed by they wouldve thought we knew each other for Eva. Extra Space Storage has a Great Person/Manager on their Team
Review №4
2022-01-25I have had such a wonderful experience working with Extra Space Storage. The staff is always so helpful and yet careful that every interaction is conducted to ensure my belongings are safe. I have used them in the past and then returned again when I had storage needs because of the ease to access my belongings; their secure, clean, bug free and air conditioned space; and their friendly staff! Thanks so much for making this so easy!
Review №5
2022-04-18Harrison Porter was so great! He was extremely friendly, thorough and helpful. We accidentally double purchased a lock and he was so quick to assist us in the correction. We got to see why this place has top notch ratings. Store your stuff here don’t go anywhere else! 💯
Review №6
2022-04-14Harrison was very helpful, knowledgeable and attentive to my needs. He took time to break down and explain the options that were available to me and recommend what he believed was best for me and my family. One of the best encounters I’ve had with leaders in this particular industry.Thanks Again Harrison!
Review №7
2022-06-06Harrison has been a wonderful help and very informative. Gave us the breakdown and pricing step by step. Answered every question we had. Very approachable and friendly. Great personality and engagement. Look forward to doing more business with him in the future!
Review №8
2022-01-29Came in today to inquire about getting a rental storage and was greeted and helped by Harrison. He is extremely knowledgeable and is great with recommendations based on your needs. I work in the rental industry and can honestly say he is the epitome of what the industry needs more of. 10/10 HIGHLY recommend.
Review №9
2022-02-15I had an amazing experience at this storage facility. Harrison made my visit easy this weekend and convenient going above and beyond to meet whatever needs I had. He even changed my light immediately upon arrival. Definitely recommend this facility for best customer service and convenience.
Review №10
2022-05-09Harrison Porter gave me platinum service today. He was courteous and professional. In fact, he is a person I would want in my organization.He has great customer service skills and is an asset to Extra Space Storage.He has the professionalism and the customer service skills to make everyone feel welcomed and appreciated.Best personal regards,J Lin Dawson