Extra Space Storage in Smyrna
Categories
Location on the map
Smyrna, Cobb County, Georgia, US
Site: https://www.extraspace.com/stora...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
Extra Space Storage in other cities:
I worked with Miles on a particular issue that stemmed out of poor communication with someone else in the past. Miles provided the best customer experience. He was professional, respectful, empathetic and a great listener. He followed up with me in a prompt manner as well.I have been in customer service management for many years and know how to appreciate true talent and leadership.Keep hiring employees like Miles! He is one of a kind! Miles is someone who can help with your customer loyalty and your reputation.
I want to say thank you for being my number one choice for storage rental. Your site is clean, your moving equipment was readily available, and your staff was very friendly and very helpful. I worked with Jeff and he was very professional and helpful. I worked with hm on multiple occasions and I’ve rented from you guys on multiple occasions. If I ever need a storage again I will not hesitate to rent with you guys again because of the great service I received on multiple occasions. Thank you Jeff and Extra Space Storage!!!
I cannot not remember a recent time where I’ve recieved better customer service and gotten exactly what I needed. All of the team members here were exceptional, knowledgeable and actually desired to get me what I needed for the price I needed, not just commission. The storage facility itself is beautiful, modern, fresh, clean and secure and gave me complete peace of mind with leaving my belongings there. I got an incredible rate/deal from a marvelous young associate there. I slipped her name, I feel awful.. I believe it started with a T, but I didn’t forget her name because she wasn’t amazing.. It’s just my own mind :) I am so pleased to be a customer and I recommend this facility to everyone!! It’s the best storage I’ve ever seen and I will be glad for every moment my belongings are housed there!! Thank you!!! You all are the BEST!!!
This was the first storage rental unit I’ve ever rented from in my life. When I set a reservation, within five minutes, Tasha calls me so she can help me set up my storage rental unit. She was very thorough and was extremely helpful as far as answering any questions that I had!Jeff, the manager, was phenomenal! He explained everything to me in great detail, especially about our rental contract and the payment details. He showed my fiancé and I our rental unit, asked us if the size was okay and wanted to make sure we had rental insurance on the storage unit.The unit and facility itself is very clean and extremely nice. Jeff and Tasha are the dynamic duo! I definitely appreciate them helping my fiancé and I during our time of need for a storage unit. Keep rocking it out y’all!!
I worked with Trevanna and she was an absolute dream! She is extremely skilled in customer service and was very helpful as this was my first experience leasing a storage unit. The facility is very clean, well maintained and the fact that they supply flatbed carts for tenants to use was an enormous help. I would highly recommend Extra Storage Space and this specific location to anyone.
Excellent customer experience. In the process of moving and I need temporary storage space. Tasha, the customer service rep, made the experience enjoyable, as she thoroughly discussed spacing needs according to the furniture I explained. She suggested coverage items for fragile pieces. In addition, she explained the value in having experienced movers to get the greatest benefit of space.
I came in the other day looking for some storage space while I’m in between houses and Brittanie was exceptional. She was extremely helpful and knowledgeable. She answered all of my questions (even the dumb ones) with a smile and helped me pick the right size I would need. Not to mention, the facilities looked great and were well kept. Highly recommended. Thanks!
Extra Space Storage Smyrna provided the easiest online rental (including e-signing lease docs) and immediate access to a super clean, secure, temperature-controlled unit. Better yet, I didn’t have to see anyone, carts were available for unloading, Mia provided exact directions to my unit, and a new lock was provided when I took possession of the storage space.
I ABSOLUTELY LOVE THIS LOCATION! I have been using this location for two years with no issues and EXCELLENT CUSTOMER SERVICE! TISHA Is amazing!!! She is very Knowledgeable about the the company, efficient, friendly and helpful. I am so happy I chose this location and recommend everyone to see Tisha!
First, I understand how it may be curious that these folks are mentioned by name repeatedly in accolade. At this point though, after my own experience with them, I completely concur and so...A great big thank you to Trevanna and Jeff who continually exceed my expectations. With over fifteen years of experience with storage companies across the country firsthand I recognize genuine customer care and honest intentions to help overall as priority number one. These folks have made what could have been a challenging transition a breeze and I recommend anyone looking for that extra TLC to look to them for all storage needs. Also. The facility is pristine and super clean which is so refreshing. Bravo!
Excellent facility...Excellent staff! Jeff and Tasha are friendly, professional, knowledgeable and very helpful. The facility is clean and well managed. I highly recommend this facility for your short and long term storage needs. They also have great deals and fair prices!
Such a beautiful location and amazing prices. I came in initially to get a unit to move and ended up having such a beautiful convo with miss Brittanie! She was professional, knowledgeable about all of the products and made me feel very at ease about the move and the process going forward!!! ALSO, the bathrooms were very clean and well kept!!! I definitely have recommended some friends already and will be recommending more!! THANKS BRITTANIE!!!!!!!!!!!!
Came in today and the assistant manager (Trevanna) gave me outstanding service. I was a little unsure of size unit I needed so she took her time and showed me 4 different sizes. I appreciate not feeling rushed or as if she had somewhere else to be. Thank you for your help!!
I had such a great experience here! I placed an online reservation and Trevanna reached out to me almost immediately after i hit ‘submit’. When i went into to take a look at the space she was very friendly and professional. I signed the contract today and I’m looking forward to moving in!
I have stores items before. We all have, or weve even driven by a storage unit complex, some good looking and many bad. Happily this one is the BEST. The building is kept extremely clean, smells good and is very safe. But the shining 5th star of this business is their employees. I have a terminal illness and I became very sick once I arrived there. Tasha was able to not only handle my sign up process, make sure my transport team made it in safely, but more importantly she was there to help me up off the floor after I passed out from exhaustion/Pain/Nausea after a week of cancer treatments. She is a professional to the end, but has an amazing kind heart. I was made to feel like family. The property manager Jeff is equally kind and was there to give me a last minute tour the day before when my arrival date was moved up unexpectedly. So if you need to store a few items and youve tired of the same old average treatment, head to Extra Space Storage!
The staff was welcoming and very knowledgeable! Shyheim assisted me in finding the right size unit for my belongings and even gave me info. to help keep my things insured while in storage. I’m very well pleased with the service I received and their professionalism!!!! If you need assistance ask for Shyheim!!!!
Stephyn was very professional, courteous and knowledgeable. He made sure we understood all the terms, we could get in with the code and knew how to get to the assigned unit. We called this morning to get information on the unit and there was a discounted rate available that we selected. When we were signing the agreement, the discount did not apply. Stephyn took the time to call for assistance and was able to make the changes to honor the discount.Stephyn truly understands the importance of great customer service. Thank you for caring for your customers!
We’ve had a wonderful experience using Extra Space Storage! We rented a space to store some furniture and miscellaneous household items before putting our home on the market. The facility was extremely clean, and the employees were exceptionally friendly. I highly recommend this storage facility!
The staff was excellent! Trevanna and Jeff were very helpful, they explained everything again and again no matter how many times I asked, or how many units I asked to see they took me back to eaxh one and shoeed me the difference! I look forward to seeing them on each and every visit they were awesome!!! Thank you guys so much I did a lot of searching for a storage unit glad I stopped here! My best friend and I both rented seperate units today!!! We are comoletely satisfied!
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2020-08-24I needed a clean, secure place to store my items for an upcoming move, Extra Space Storage in Smyrna/Mableton provided this and so much more.They have plenty of hands carts so you don’t have to lug your stuff all around.Also, the staff is so friendly. Ask them anything and they’ll help out, immediately.This place is like Fort Knox and IT IS SO CLEAN!I highly recommend their services and usually I don’t leave reviews on storage places but they deserve it. 👏🏾👏🏾👏🏾🔒
Review №2
2022-03-14The whole process starting with the online reservation and completing the in-store was simple and quick. The store associate was friendly and professional. Facility is the cleanest Ive ever seen a storage facility be.
Review №3
2021-01-29Thank you, Tisha for providing me with excellent customer service. It started with a warm and welcoming greeting at the door. I appreciate the time you spent answering all my questions and helping me pick the right size unit with your expertise. You made the process seamless. I have no complaints. The facility is clean and in great condition. I will definitely utilize Extra Space storage for all my storing needs. Thanks again!!
Review №4
2021-02-06Within seconds of submitting my online reservation, Tisha from Extra Space called me to confirm and finalize my storage unit. You could hear her smile through the phone. She was friendly and efficient. As promised, my unit was in excellent condition and ready to move in. The building is clean, well lit and easy to navigate. We are very pleased with our choice and highly recommend this location.
Review №5
2022-04-26Harrison is that dude! I had a rate increase and he handled it like a champ!! Thank you for your time and help.
Review №6
2020-10-15I want to review my interaction with Tisha today. She really is a great example of customer service. She helped me decide on additional storage needs I had. She advised me and took the time to find the best solution for me. I really appreciate the way she treated me.I have been a long term customer of this location and have always liked the cleanliness, lighting, safety, and ease of entry.
Review №7
2017-09-22Jeff is Awesome ! So accommodating! He was so helpful during the moves! Use this storage facility first! Its very clean and comfortable! I never worried about security! Relax- hes got it!
Review №8
2020-09-03I needed short-term storage between my move to Atlanta and closing on my house and this facility came through in an amazing way! I was able to book with the reservations team and speak to the on-site manager and get everything squared away from across the country! The manager was such a pleasure to speak with over the phone and her attitude was the exact same way when I met her after we arrived at the location. Honestly, working with this storage facility and the manager here was the absolute BEST and easiest part of my whole entire move.Thank you guys for being pleasant, transparent and clear in your prices and easy to work with throughout the whole process!
Review №9
2020-12-28Today, I rented unit from Extra Space Smyrna. I wasn’t sure if I was going to rent today considering I couldn’t decide what I needed. Well the agent on duty, Harrison was great with assisting me to determine what best fit my need.I’m one of those customers who do there research prior to arriving, so I had tons of questions and wanted to see several units. Harrison was very knowledgeable, patient and provided excellent customer service the entire time. For that, I want to say THANK YOU! Today in business everyone is always rushing through the process of providing service. 5 STARS FOR HARRISON!! Continue the excellent work; it will benefit you in the future!
Review №10
2020-08-24Tisha was so helpful with everything I needed. She is very knowledgeable, professional, and friendly. I would definitely recommend Extra Space to anyone because when you walk through those doors just know you will leave as a HAPPY CAMPER!!! My packaging and moving was a breeze! Thank you again Tisha for the great customer service! You rock!!