Takeaway
Yes
Firehouse Subs Cartersville in Cartersville
Categories
Location on the map
Cartersville, Bartow County, Georgia, US
Service options
Dine-in
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Highlights
Fast service
Yes
Great tea selection
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Healthy options
Yes
Kids' menu
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Lunch
Yes
Dinner
Yes
Catering
Yes
Counter service
Yes
Dessert
Yes
Seating
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Tourists
Yes
University students
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 678-719-8743
Site: https://www.firehousesubs.com/lo...
Site: https://www.firehousesubs.com/lo...
Opening hours
- Monday:10:30AM–9PM
- Tuesday:10:30AM–9PM
- Wednesday:10:30AM–9PM
- Thursday:10:30AM–9PM
- Friday:10:30AM–9PM
- Saturday:10:30AM–9PM
- Sunday:10:30AM–9PM
Comments (199)
First time Ive been there. Love the atmosphere. Had the small Cabo pork sandwich on white bread. Was just right. Delicious. Will be back!
Kind of slow about my order few people came in a few minutes after me. And left. Before me i only had one small sandwich
I’ve visited this location on multiple occasions and it’s decent. My biggest gripe with this firehouse is that on every occasion I’ve ordered a large combo to go and been handed a small cup. I ordered a large drink for the simple fact I’m leaving with it. I can’t get refills at home.Even if the location was out of large cups, as the customer that really isn’t my problem. So unless you’re gonna give me a discount on my large combo because you’re out of large cups then I expect a large cup. Thanks. Next time I’ll be requesting a large cup with my large combo if I’m handed a small cup. And if small cups are the only thing available I’ll go across the street to Taco Bell. I bet they can manage a large cup😂🤷♂️
The Mrs and I grabbed a quick lunch with may daughter and her husband while they were in town .. service was friendly and fast but accuracy was sacrificed as my Steamer was supposed to be fully loaded even though I reminded the young lady taking the order right before I paid for the meal .. however, when I brought the sandwich back up to have the error corrected, a young man stepped right up and immediately took my sandwich and made it right and I appreciate it
Great spot. Soft gluten free bread if needed, fast service.
Great food.I needed to know calorie,sugar,carb counts I was immediately helped being a diabetic its important that a restaurant is there for you as a customer 5 stars!!!!
Cant ever get an order right. I use to love Firehouse. The last 3 times I have been to this location, my order has been made wrong. The first two, I got my orders to go and just ate it anyway. The last time I ate there. My sandwich was made wrong again. I asked them to fix it, then the replacement was correct but they left off the condiments (mustard and mayo). Will not go back. Publix, Kroger, and Ingles... here I come
The hook and ladder was awesome! The restaurant itself was awful! The drink area had trash and dried sticky drink all over it. Trash running out of all the trash cans. If you have time to stand around and chat, you have to time to tidy up.
1st time Ive ever been to this firehouse was a pretty bad experience, went in about 20 minutes before close, people were seated and eating so thought I could go ahead and get a quick sub. I stood by the register for a few minutes while employees were Walking around giving dirty looks. Finally a guy came up to me very rudely and said Im not taking your order and walked away. I understand if you cant make sandwiches past a certain time but the staff didnt have to be so rude about it.
While waiting for my food, I also waited for the restroom. A female employee finally emerged from the mens restroom with her male companion who looked sheepish but satisfied. The employee pulled her hair up and went back behind the counter to work. (Thankfully,not on my order.) My wife, who also witnessed this scene, brought it to attention of the manager. The managers response was a blank look. We wont be back.
The Italian sub was amazing.
My daughter ordered catering for her daughters birthday party, I picked it up. The service was great, everyone was nice and helpful. The food was fresh and delicious. This will probably be the way to go for another party. We were all very pleased.
The food was great, the only disappointment was they were out of the spicy mustard. But I was VERY PLEASED with my sandwich.
Fast and tasty! Hook and Ladder sub is amazing!
Subs were killer. Never been disappointed here.
1/10/19 was my first time ever going to this restaurant (even to step foot inside!), It was a bit busy ( around lunch time) but the wait time still wasnt that long! (Even for it being busy and me waiting for my online order, it was not a long wait at all!!) The owner was very professional and the staff was just as professional too, very courteous. (they could probably tell it was my first time there lol) I wish I could give it 10 stars I would!! OUTSTANDING customer service! The food was amazing as well, I thought it would be like an updated Subway, but no way! The grilled chicken sub was amazing! (With jalapenos and olives added 😬🤤 ) ! It was a bit smokey in there but it did NOT bother my eyes AT ALL, hardly noticeable and smelled good! I will be coming back!!
23 minutes for a 12 & 8 inch sub with no one else in the restaurant and 5 people... Still trying to figure out why I waited so long.Just got my order and they messed up and switched the 12 & 8 and wanted me to pay extra for the mistake on their part. They threw both sandwiches in the trash to remake them...I now leave 38 minutes later. I will never come here again! ☹️They messed up on the ladies order right behind me as well. There is no sense of urgency what so ever and they messed up my order for THE SECOND TIME!!!!! They handed me the bag for the third time and the manager stated the she checked them both so I left because I was tired. I get home THERE BOTH MESSED UP!!!! I never complain but it’s really not that hard to make 2 sandwiches with 5 people behind the counter and business is slow. I wish I could post the picture I took of the staff. Please don’t waste your time coming here.
Need to have a better system in calling names out when order is ready and marking the boxes with whats in it so theres no mix up. Otherwise good food and good coke machine.
Normally excellent sandwiches from a quick chain. This particular visit was quick and painless. Saw some new faces working. Previous issues with order accuracy at this location but overall decent experience.
Service is slowest I have ever seen at a Firehouse. The restaurant is less than 1/3 occupied and it took 20 min to get a sandwich. Seems to always take a long time here.Thank you Tiffany from Firehouse. Your response means a lot, and I will certainly be back again. I am changing my review to FIVE stars due to management that cares!
We have seen a real decline in service and quality lately. Cashier only half listening and not inputted order correctly. Sandwichs not made as requested. The tables in the dining room were dirty even with 4 people on the line. 2 standing and talking. No one cleaning.
Didnt make the sandwich they way I asked for at all and were completely unaware and caught up in bs with each other instead of fixing the problem. Would not recommend
Placed an online order and the manager goes back and forth me about the online payment which clearly showed complete on my end and their end. They even sent an email confirmation which I showed him as well as my complete bank transactions. Literally wasting 15 minutes of my lunch to eventually release my food to me I’m guessing when he saw how wrong he was!! $11 really?? Don’t like my time nor energy being played with.
Man when it comes to subs you can never go wrong with Firehouse subs but this place man they were really good and very professional the only sad thing was I couldnt get the cherry limeade on the fountain drink but the food is always excellent
I tried to call in an order for my wife to pick up. I called 3 times and no answer. When my wife arrived, she discovered that not only were they not busy, there were 3-4 people working. She said they were all very young and that they were just ignoring the phone. The young lady that took my wife’s order did apologize for the inconvenience but she still had to spend an extra 15 minutes there because these kids don’t wanna do their job.
The food is awesome and the service is typically far superior to the others in this chain with the only down fall being that they fail to provide good hot sauces in comparison to the others. They lack the Lynchburg Habaneros, Pain 95, or Iguana Radioactive, all of which I had at numerous other locations. If they would obtain 1 or more of these than this would be my primary location over the location off Wade Green Road.
Love them had Italian sub and family had steak & cheese. Never knew they were in Cartersville. Their location is kind of hidden with the surrounding buildings. I definitely will be ordering from there again
Love Firehouse but HATE the line to order. I know I can order online but Ive always had to wait even when I did. I went in tonight and waited in line only to have to wait for phone orders. It seems like the people in front of you, wanting to order should take precedence. Not really happy with my service...
They need to put more Firehouse subs everywhere
Great staff and delicious food!
Placed my order online to be picked up and when i got there, my order was just beginning to be made by employees. I was okay with that, at least its fresh, right? Well after already paying for my order and waiting about 15 minutes later, i notice all of the employees heading to the back. I waited. After about 3 minutes of waiting, i went back up to the cash register to maybe grab someones attention. It wasnt until another customer came into the store that any of the employees acknowledged me. I asked how much longer i would have to wait for my order that was placed ONLINE, 40 MINUTES AGO!! Could have gone to applebees for that wait! I mean, its not bad enough that they are slow or cant do their job, They obviously dont want to work.
Business is clean, Staff is friendly, food is delicious, its 90% better in my opinion compared to SUB WAY.
Terrible experience ...... sandwich had NO MEAT on it after waiting 20 mins and the salad didn’t have all the meat requested .... after waiting 20 mins for food and after working 15 hours in the day, all u really want to do is get home , relax and have dinner.... but nooooo, we had to waste more time in our evening driving back down there to get the correct food!!! No way will we be back!!!! I wouldn’t have given it 1 star? But I had to, just to leave this review !!!!!!
Best customer service I have ever had at a restaurant. I didnt get her name but the little grey headed lady would be working in my restaurant if I were closer. Id pay her anything she wanted. GREAT GREAT VISIT!!!
Food was good as expected, but it wouldve been nice to not have to wait so long when hardly any other customers were in there and the 3 employees looked like they were just at work to screw around.
Ive eaten at all 3 stores in my area. They have never disappointed me. The food is fantastic the store is clean. The aroma from the food when you walk in. Oh my I need a sandwich.
All the workers seem lost. It took minutes for someone to come to the register and take my order because they were all walking around in circles dazed and confused. All very young teenagers. It seems like they need an adult with them to keep them on track and off the phones and implement the importance of hygiene and hand washing.
Great fresh subs. The bread is fresh and tasty. Always clean. Friendly service. Massive selection of hot sauce. A lot of Sub choices also.
Always great customer service!!!
Great staff! I love coming here! They always get my order right.
Have visited several times. We have eaten sandwiches and salads and been very pleased with both choices. The food is always very fresh. A little pricy but they always pile on the food. So you get what you pay for.
This place used to be good but lately the meat has been like eating a rubber shoe soul.
Today I had a hook and ladder medium Sub and it was delicious!!😁 One of my favorites! Friendly atmosphere and nice and clean one of my favorites to go to 👍
Thank you for refixing my order again, you really brighten up my day, Mr. Darrell. I do apologize if I missed spelled your name. Please, thank your staff for their politeness.
Always a great place for a sub. Its better than subway to me
Love Firehouse Subs, always a great sandwich, fresh veggies and the meats are awesome. The Brisket and Cheddar is one of the best and if you like hot sauce they have a large selection to add a little spice to your sandwich, try the Gator Hammock its one of my favorites.
One of the best Firehouses Ive ever stepped into. Food is always exceptional and the hot sauce selection makes it one of my favorite places in Cartersville.
Somewhat expensive but food was good
Tried the Firehouse salad today with balsamic dressing....Very Good! Fresh, cold and crisp. Restaurant clean and employees friendly.
The subs are good and the service is great, but you definitely need to visit the hotsauce bar for your chili. The chili is thick and meaty, but is as bland as can be.
Very good service very good food all around good place to eat
They messed up my order that I called in... I brought it their attention and they wasted no time fixing it... service with a smile. I loved it! -chastity
Good food but the heavy religious music is a bit much.
Absolutely recommend them. I have never had a bad experience here. The evening crew of young men are some of the best I ever had.
For me they have the best dubs in town. A little high but worth it for the taste.
Awesome sub as always. Chili was very good also.
I dont know what all the noise is about with people about Firehouse Subs. I thought it was just so so - nothing special. Will not return. Publix Grocery has better sub sandwiches.
Got a terrific pastrami sandwich... DELICIOUS! But then was told it was a special...and it was the last day we could order one. Noooooo....
Excellent service and cuisine. I mean the sub sandwich was the Best Ever Ive had in my life!
Food was good and hot, service was friendly just extremely slow. When youre on a limited lunch, time is an important factor.
They always forget the pickle but the sandwich is good.
Food is great but a little pricey. I guess you get what you pay for!🙂
Food and service is always great at this location! Who knew a sandwich could be so good! 😋
First time visit. Far better than Subway. Ratio of bread to meat and fixings was perfect! Not all bread like Subway.
I love this place. Awesome food and ppl who care about your dining experience. We go back over and over
It tasted amazing the sandwiches were hot and served quickly to our table.
The bacon ranch turkey is my favorite! It has so much turkey I can never finish it all! :)
They gave me the wrong order. Honest mistake Im sure. Usually on point.
Great subs with options to build your own sub or choose one of their custom subs. Friendly staff and quick service for Sunday lunch.
Excellent sandwichs as usual!! Super friendly employees!!
Food was great but portions are on the small side for the price.
Standard food options for subs. Sometimes messy. Service quick. Quality of food not really great.
Very good, love the size of the sandwiches. Small really means small here and I love it.😃
Good subs. Staff was friendly. One ofy regular lunch spots
Great service and great food! I got a bacon turkey sub and it was perfect!
Love the bbq brisket with cheddar and some of the proceeds go to helping firefighters get the gear they need
The food was great and I got a free sandwich for my birthday!
Overall great experience definitely will be coming back! 🙂
Outstanding food & great staff at every location Ive dined.
The bread it the best ...game changer in subs
Love this place. Never a bad visit. Great staff and always clean.
Outstanding subs, Hero and Turkey Bacon Ranch!! (sorry no photos )
Super nice staff! Yummy food! Cant complain!
Best sandwich Ive had here...totally delicious! A pastrami Reuben. Yummmmm!
Great sandwiches , great staff and great concept !
Always great food, friendly staff and very clean
Wonderful food great service
Not one employee out of the six that were there was wearing a mask
Friendly service, good food.
2 very rude young ladies working 3-30-18 around 1pm. Left without even placing an order.
Thank you guys for what you did tonight!!!! I already love Firehouse but when you put a great cause with it....I love it even more.
Messed my order up asked for onions no peppers ,got peppers no onions. Asked for extra pickles got one.my order was to go.
Not enough meat, or sauce. There is smoke all over the room with unclean tables. All employes are in the back with only two working up front.
Great food. Awesome customer service 👍
Great service, delicious food, very clean, wonderful environment
Very good subs as well as a real life experience of being in a fire, weird but true
Service was fast staff friendly.food was great.
Staff seemed like they really hated life but food was good
Its kind of a crapshoot when you walk in. It may be good and you get a competent staff or......
Always good food no matter what you order
Think of your favorite chain sub store: this is way better. Try the Hero Fully Involved
Fast friendly service
Best subs around they are a little high when it comes to price but definately worth it staff is very friendly
Besides the wait being super long, incredible food.
Clean, food is cooked fresh, brisket sandwich is great!
All ways gets my large lunch orders correct and finished fast
One of the better Firehouse Subs I have personally been to.
Gf bread! Yay!
Good place for a sub. Ask for extra italian dressing - its worth it.
Good sandwiches & friendly staff
Makes subways subs no longer even a contender. I am addicted and would love if they would build one in Dalton.
Absolutely LOVE Firehouse Subs!! They have the best Italian subs around
Firehouse is Ok if there is nowhere else to eat. Would I return? No.
Always friendly and always tasty.
Great customer serviceFood is great!!
A little pricey, but good food!
Great new meatball sandwhich
Best subs my wife and i have found in Cartersville area
The sandwich was delicious but, No Slice Pickle,,,
Always great! Best subs in town!
Great quality and very nice employees
The staff was extremely nice and welcoming.
Great sandwich and very friendly staff
It was just Ok , not bad but nothing to brag about .
Smoked brisket and cheddar all the way,mmmjust to good
Clean friendly fast
Always a great sub!! Hook and ladder ALL THE WAY!!
Awesome place love to eat here
Great customer service, fast and friendly staff!
Foods is ok. Service ok prices ok
Love you guys! Yummy everytime
Usually great subs.
It was a great 👍 stake and 🧀 cheese sub
Download the app and go get your free sub on your birthday!
Love there sandwiches
Food was not as good as expected
My wife and I loved it, it was great!
Always fast and friendly
New favorite chain place for a sandwich.
Good service and friendly staff
Good food. Friendly staff.
Great Food and great service.
Always fresh and good
Like Tony the Tiger said it was great.
Always good food
Delicious as always!
You wont find a better sub for anything near the price.
Order online and your order want be done when you get there
Oh man, best subs ever!! Try it!
Best subs around
Love their sandwiches
Love it
Great subs always fresh
Firehouse has the best sandwiches!
Always great!
Pricey - good but nothing spectacular.
Came in late. Got good service.
It was great good food
Good food & service ☺
Italian, fully involved= happiness !
Great food and service
Best fresh Subs in town!
I love they food
Very clean, great service
Always love eating!!
Just awesomeness 😎
Great food and employees
Always a 5 🌟 experience at Firehouse!
Pretty expensive ok service
That f...k food was nast
Customer Service this time was lacking
Meat! Cheese! Sandwich! Make it so.
Very good
Best sandwiches in town
Great Customer Service!!😊
Good subs and quick
They dont have a lot if options
Great sandwiches.
Great sandwiches!!
Good sañwiches
Awesome service!!
Good food
Is ok not many choices
Food was awsome !!
The best sub place in town!!! 😊
Very helpful and polite
Was a favorite but....
Great place to eat
Best subs anywhere!
Total reviews rating 4.3
199 Reviews for Firehouse Subs Cartersville 2023:
Review №1
2022-06-15Horrible experience. Took 20-25 mins. For one sandwich and they waited until I picked up my sandwich to tell me they were out of jalapeños... and offered no apology, just were out! 4 or 5 ppl behind the counter and only 1 lady looked like she was working.
Review №2
2022-02-08Great staff, clean as always and the food was absolutely delicious. We had special requests and they got everyone of them right. Definitely will be back
Review №3
2022-06-15Food was a little under what I expected. Meat portion was skimp. Service was good but preparation slow.
Review №4
2022-04-26Club on a Sub is our go to sandwich when on the run in Cartersville. The guys behind the counter are always kind and provide efficient service.
Review №5
2022-01-08This is by far the nastiest Firehouse I’ve ever been to. Everything is coated in this nasty, sticky layer of whatever that’s been floating around in the air. The windows are fogged over with the same film. The chairs all have black buildup in the cracks of the seats and back. I ordered the Mac and cheese for a side and it was literally cold and water runny as if they took it out of the fridge. I wonder if this franchise owner is aware of the state of this place or really even cares. I just recently moved to Cartersville and this will definitely be on the list of restaurants not to return to.
Review №6
2022-06-16Food is good. But yall need to clean the glass on your doors.
Review №7
2021-10-22Food is really good. Cant say the same about the staff or cleanliness of the store. Ordered on line and picked up. 2nd pickup in two weeks that was missing items. Shame on us for not double checking before we left. Store had real bad sour smell like swampy water. Glad order was to go. Would have lost appetite if had to eat there.
Review №8
2022-06-12Good food relatively fast. Waited only about 5 minutes until called.
Review №9
2021-07-21Today was my first time ever having Firehouse Subs and I must say it was so delicious. I got the Italian and my daughter had the Firehouse Meatball, we will definitely be regulars. I also want to thank the young lady who held onto my pick up order earlier today after i had to call and cancel it due to delivery issues, I truly appreciate you for that. 🤗🤗🤗🤗
Review №10
2022-04-15Of all the Firehouse Subs locations I’ve been to, this one consistently has the slowest service off them all.