Firehouse Subs Walton Way in Augusta
Site: https://www.firehousesubs.com/lo...
- Monday:10:30AM–9PM
- Tuesday:10:30AM–9PM
- Wednesday:10:30AM–9PM
- Thursday:10:30AM–9PM
- Friday:10:30AM–9PM
- Saturday:10:30AM–9PM
- Sunday:10:30AM–9PM
Stay away from the Walton Way Firehouse. Not sure what has happened to this store, but the people here dont take pride in their work. Not sure if its just the area or what. I ordered two sandwiches and when I arrived for my pick up time they still were not ready, again. I walked over to the pick up area and there was a meatball sub waiting that appeared to have sauce all over the outside of the container. I should have walked out then, but I had already paid online. So, I waited. Finally after 15 mins of watching people come & go with their walk in order I inquired about my online order. The one girl asked about it and another said she didnt hear that order called out, then they started fussing at each other. My order came out very quickly after that, but when I got home both hot sandwiches were cold. I live one block away and the orders in the past were always hot after arriving home. Wondering how that happened. Was it already ready and sitting on the counter in the back? Not sure. The toppings were skimpy and they forgot to put a pickle in both orders. Thats just plain incompetent. You have one job, and thats to make sandwiches and place a pickle with every sandwich unless asked no pickle. I will eat Firehouse again, because they serve a great cause, but I will NEVER eat at this location.
Great sandwiches, all the time, everytime. Firehouse has never made me a sandwich that wasnt right. The bread is always good too, never a stale bite in the years Ive been going.
Such polite and down to earth employees and well made food!
Everyone at this location is totally awesome!! Faith, the manger, was so very professional and I could feel her smiling through the receiver! I had to call them back after I got home because the food was so fresh, made to perfection, and still Hot!! I enjoyed my visit and Ill drive pass two other locations to visit this particular one, everyime!!
Stopped in while working, hoping for a new York Steamer as a late lunch (around 2 in the afternoon). The staff was friendly, and told me they were out of corned beef. What a bummer! Its ok though, they have other good sandwiches, so I chose another and opted for a combo. That was the biggest disappointment of the whole visit! I turned around to grab some chips and the rack was almost empty! The only chips left were the artisan bbq ones that no one really likes. Then I went to fill my drink, disappoint struck again as all of the lemonades, Powerades, HiC, and fruit punches were empty. I have eliminated soda from my diet, so this left me with only 2 options. I ended up getting water, completely wasting my combo investment. The sandwich that I chose was good, and my water was, eh, water. Overall, a very disappointing lunch.
On Tuesday October 26,2021 my husband and I visited Walton Way location. I ordered a large hook and ladder with no tomatoes on white bread and my husband ordered the large new Cuban sandwich on wheat bread. He received white bread and I received wheat bread. When the problem was addressed the manager proceeded to take the already prepared meat from the sandwiches and just changed it to fresh bread.🤮 very unsanitary
Placed an order online to pick up when I got there. They only had my subs ready. They were oblivious to my missing drinks and soup I had ordered. They fixed the order quickly after I asked them. Food was great. It was correct and made well.
Been here multiple times and twice, I have had the runs after. This time, I did not. I had the Jerk Turkey Sandwich, which was really delicious. Service was okay that day.
Not sure of any names but the crew as a whole were in good communication and good spirits. No tension in the air. The guy that gave me my food had a really good attitude. Food was great. I’ll be back.
Ordered a pickup for a salad. Literally lettuce, cucumber, tomato and a drink. I waited another 25 minutes for this salad than the time designate on my ticket. I paid $8!!!I had a appointment at the hospital that I had to get to and thanks for the additional 25 minutes of waiting, no lunch for me today! Had to pour a cup of ice over it, hopefully it will keep. Oh, and theres no fork. Thanks a bunch.
We stopped for lunch today, it was a 15 minute or so which was fine.3 fire fighters walked in about 10 minutes into our wait. They were told it would be a longer wait because of computer orders and phone call orders.They were basically talked out of eating there. Fire men are who funds their jobs, plus being on call. They couldnt whip out 3 sandwiches right quick? They couldve made them before ours for sure but she wouldnt go for that.We left and the 3 firemen were at subway.VERY BAD BUSINESS!!
Wow what an experience. This was my second time visiting and I enjoy every moment. Excellent customer service.
Ordered online to-go a few times from this location. Order has never been messed up and is hot and fresh. Great place to get a sub. Does get busy during the lunch rush so get there early or order online.
Lobby was such a wreck I was surprised the staff were wearing gloves. As I waited for my sandwich the staff had a conversation about why white women are always in a rush. And then they were thankful I had headphones on. Will not visit again.
Good breakfast on our road trip before heading home. Fast but they need to find a better coffee brand it was to bitter. Four stars because place was clean cashier nice.
Placed ordered online received a call immediately to inform me my sub not available. The person on phone offered an alternative I accepted. Will say his suggestion turned out very good. Thumbs up for service, courtesy and helpfulness. Thank you
Great sandwich! I did ask for no pickle spear and it was in my box, dont want the smell or juice on my food.
Good and fresh tasting subs!
I happened to visit when upper management was in. The service was spectacular. Which is pretty common when everyone is on with senior management in the building. Great food, great atmosphere. I ordered to go to avoid the lunch crowd wait in line and the food was ready when I arrived!
Busy but extremely happy staff, lots of laughter and playful smiles. Short wait due to large online orders 15-20 minutes.
These people DO NOT know how to follow directions. I just get a veggie sub with extra cheese, and they never add the extra cheese. I came to this location because it was convenient but they havent given me the extra cheese I payed for the past couple times I went there. Dont bother going to this location if you want your order to be correct.I went to the one in Martinez and boy what a difference.
I went in to order wearing my mask. All but one employee was wearing their mask while working. She was the one who took my order. Hoping she wasnt making my sub I waited. The manager then came out...said her name and looked at her. The employee new exactly what was implied. She walked to sink and pulled her mask over her mouth which was covering her throat. Only then to find out she was making my sub. I left the store and threw it away. Great lunchSo I get a response that states whats best for staff...sorry customer youre out of luck!
It should be 0 stars. I will never go back. Go somewhere else. I went today and ordered the hook and ladder salad as I always do. There was a bug in the salad. OMG. A bug in the salad and the salad lettuce had some brown leaves and it was not fresh and I was not given extra dressing. The staff has evidently changed because they were rude, with much attitude. I asked for additional dressings as I always do, and I was rudely told if you want them you will have to pay for them. You can only have two. It was a long and dramatized ordeal because I asked for additional dressing. I explained that, No, you are not going to charge me extra. So, I was only given two. I should have paid attention to the warning signs during the bad customer service experience and cancelled my order and walked away. I did not call them to report it, for what? Another salad? I think not. Please go somewhere else.
My turkey sandwich was so good and they gave me extra pickles to top it off. I love it. Thanks guys and they were pleasant people.
I visited today on Walton Way and was shocked to see NO social distancing nor people in line with masks on. I immediately left because I value my life and for what reasons they arent following Mayor Hardies mandate is beyond me. They dont care about their employees or customers·· its obvious they only care about money!!😠😠😠
This is is a very busy location and there is usually a big lunch crowd. I called in an order that was wrong and spoke to the manager, issue was quickly resolved and my sandwich was made correctly.
This location has been going downhill for the last year. You can see it by the Incredibly Large Number of 1 Star reviews. I use to purchase from here for my entire family at least once a week since it is so close to work. It all comes down to customer service and this Firehouse has lost it. Poor Quality, Poor Service, Very Poor Attitudes. Now don’t get me wrong I still go to Firehouse every week if not more, but it certainly isn’t this location.
The order taker seemed irritated that I didnt want an item on my salad ..should have left then , salad had hard big chunks and some brown pieces .....not a fuzzy experience at all ...felt un wanted
As always, a great experience. Lunch can get a little crowded from the hospital staff from down the street, but otherwise I never have a long wait here. Parking lot is a bit weird to get in and out of, but otherwise a great dining experience.
I take offense to standing in line and everytime the phone rings they make you wait while they take a phone order. Being there in person should be there major concern. When I expressed myself I just got rude commit from cashier. Will be taking my busniss elsewhere
Slow, only two of the six people were working.
The guys here are nothing but awesome. All so polite and funny. Helped me with my late ordered party platter. Thank you so much!! Highly recommended!
Good food good quick service and they have a list of extras available for you to choose from
A great sandwich shop for a quick bite. Service was great and the food was good. It was a longer wait thsn I would expect. The hook and ladder is my favorite sub. I normally do the medium size with Miss Vickis Salt and Vinegar chips and a drink.
Took 10 minutes or longer to get the sub. Was really tasty the first few bites, but by the second half it was gross and upsetting to think about. Was one of the worst roast beef sandwiches compared to all the sub food franchisees
I ate the Firehouse-Sub maybe 5-7yrs ago cant remember if I enjoyed it or not; this time I know I enjoyed the sub, but it was very pricey..
Dropped by for a sub after a very busy day at work. Feeling tired and frustrated. The nice young woman took my order. I forgot to order a drink. I asked if I could add a coke and she handed me a cup and she made a bad day into a good day. Thank you for doing what you do.
Had the philly steak and cheese sub 2 large , my husband and I loved it he even ate half of mine 😂
Too expensive & not as good as they used to be, but friendly helpful staff
Okk so I thought all Firehouse subs were created equal until I got a sub from this location today!! Im pregnant n was craving a Club on a Sub.( I got 1 from the Wrightsboro Rd location Wednesday) This 1 however was closer to my job so after work I grabbed a Large 1. Boy was I disappointed!! It didnt even taste the same smh!! Ill never visit this location again. Also I didnt even get my pickle. If I wasnt headed to Martinez I wouldve turned back around and got a refund. Instead I got home and gave it to the dog. So disappointing. 1 person was on her phone the other just walking round while 2 guys were behind the sandwich station smh. How do you hear me order a Large Club on a Sub without onions and still make the SANDWICH wrong. 🤦🏾♀️🤦🏾♀️🤦🏾♀️
With 6 ppl working at 2pm on a Friday & only 2 customers who had already gotten their food, the service was super slow!! I ordered a #1 just the sandwich. Took 10 min to get my sandwich. The employees just stood around doing nothing for several minutes. The my sandwich was soggy. Disappointed in the service.
Love this place, always friendly staff and orders are ready on time when you order online. Great experience!
Very good subs but the charged me 7.55 when it should have been 4.99 cashier wasnt to friendly but the people making the subs had a great attitude
My sandwich was the Hook. It was very good . Bread fresh An d veggies were also. Service was great An d Building was clean inside and outside.
After getting my sandwich remade do to the fact I dont eat pork and I asked them to their change gloves but my first sandwich was very wet and bread was soggy over all I enjoyed it and everyone was nice there its very clean and respectful
Walked in on Christmas eve and they were kind, friendly, quick, and awesome. The subs were fresh, and absolutely delicious!!! We loved it. We had the new York steamer sub and the smokehouse beef&cheddar brisket. Both were amazing!! Such a huge range of hot sauce too. I tried the number 10, the number 5 (peach and vidalia) and the number 7 bbq sauce. All were really good. Kevin was really kind and jovial and he brought me the peach and vidalia hot sauce himself. Overall, a wonderful experience!
Just wasnt that good meat was kinda tasteless as well as the bread. Wish I would have went to subway instead. it used to be good ....I dont know what happened to it.
Good food reasonably priced. Dining room was open and clean.
Placed an order for delivery. I was on time. Food was cold and wrong. Extra pickle and sauces were missing. Got an attitude when I asked for my lg cup for my order. I will not be going to this firehouse ever again.
Clean and neat dining room. Seating was a little congested. Would be nice if dining area was bigger. Fast and friendly staff. Food was hot and yummy. 😋
Always delicious food with amazing staff to make every visit as speedy as possible.
Everyone was very professional, polite and very patient.
Food is pretty great! The chicken ranch is AMAZING! It is on the pricey side though so one could go to chick fil a and spend same amount of cash.
Always love a good sub, meal time is high time do order ahead and on the app
Great food service and food location was not convienent and entry to restaurant was difficult. The food was hot and prepared correctly staff was very friendly. Restaurant was clean unfair or not location kept them from 5 stars.
Had a long wait for my club on a sub my wifes sandwich came out ten minutes before mine. Between six and seven people behind me got served before me. When I received the sandwich it was not made right. Im not one to make a scene so I endured it. It was by far the worst sub I have ever eaten at Firehouse. The main problem was the doughy untoasted bread. I dont see me going back to the store anymore. I like the club on a sub very much if its made right
Just awesome. Never had a bad experience at none of their locations and everyone is always polite and friendly.
Great food good customer service 👌🏿
This Fire House Sub will not take anything over $20 dollars. They refused to take a $50 dollar bill. The Fire House Sub over in North Augusta, S.C. will take more than a $20 dollar bill. I paid with a $50 dollar bill and they took it. Any place that refuses to take anything over a $20 dollar bill is breaking the law. It is illegal to refuse Federal money. Thank you Fire House in North Augusta, S.C.
Optimal service every time, I live several miles away, but it is rewarding. The staff is very attentive and courteous. I am thankful!
Great place, very friendly service and the food was great. Definitely reccomend if your looking for a great sandwich.
Service is fast, courteous and professional. The expectations of this experience has been consistent every time I came in to eat lunch
The employees on night shift are very friendly and respectable. I enjoy eating there every Thursday. I love Firehouse Subs.
Great food, high prices. No firefighter or first responder discounts, which is kind of weird.
Food was good and the vegetables were very fresh. You would have gotten a 5 but the portion of chicken on the firehouse salad was very poor.
Fun and friendly staff! Always great food!
Food was good but people lost our order supposedly. I think they just skipped ours to do takeouts.
Friendly staff, love the hook & ladder salad. So convenient using the app to have my order ready when I show up.
The group who worked tonight was terrible,They DONT speak or nothing they talked to each other !!Then an older lady who had never been there they didnt explain how things work with the add on so she had to reorder then they had an attitude and talked about her!!To top it off got home my sandwich was wrong😑
I went to Fire House Subs yesterday May 31, 2012at 1509 Walton Way,to claim voucherThe merchant did not honor the voucher.Today June 1 is the last day I can use the voucher. Please help me, I would like to use the voucher. Thank you for your help.
Good friendly fast service and food was hot and fresh. Clean environment.
Awesome food cashier didnt seem to work with urgency but my overall experience was great!
Delicious as usual, we switched over to firehouse exclusively after finding out subway grilled chicken is only 50% chicken...
Didnt disappoint! Subs were amazing (as always) and staff was very nice
Firehouse makes good subs and supports the community. I give them thumbs up! The employees were nice to me.
Great staff. Awesome food. Clean environment.
Delicious subs, most definite brisket!
Unfriendly staff, no greetings when entering. Gross sandwiches.
Bad customer service,they dont acknowledge you or greet you
Wonderful staff and great food best subs around
Its always good at this location. Staff is excellent!
Staff is soooo friendly and inviting!!! Food is great!
This is one of if not my most favorable sub places to go. The menu,breads,meats and cheese are always fresh to order.
Good subs. Expensive though. Friendly employees.
The staff was friendly and the service was quick. We got there when they had just opened up.
The food is always good and the staff is very nice and helpful if you have a question.
The workers have a dirty appearance, they all have long untied hair. The service was extremely slow. I miss the old team.
Always bussin. They extra pickle me w ease.
I always have a good experience when ordering from here. Subs are great and its close to my work.
Had the NY steamer and meat was over cooked and a little tough.
Friendliest staff I’ve ever met in a sub shop. Thanks for the uplift of smiling faces on my lunch break!!
The Tuna sub was good and the service was pleasant!
Food is always great, staff is very curtious and the Manager is Fantastic!
Love their food. Friendly staff. Love the app.
Customer service was great they have good subs but theyre very I mean very very expensive.
It was quite busy when I went, but I called ahead. I was out in 15 minutes and they had my sandwich ready to go.
Just fix the sandwich the way I ask please not too hard to leave off a sauce?
I was surprised to know that they have a veggie sub. It was delicious. Will visit this again.
Not, Quiznos❗Yet They Make Tasty & High Quality Satisfying Sandwiches😉
Really not my place to go food alright,service was good
Very nice staff and my food was wonderful.
A bit on the pricey side especially for a sandwich, but it was really good.
Reasonably fast, havent had any problems with the staff. Beggars asking people for money gets old.
Generally fast service. The folks were very friendly, more so than some other locations.
Amazing sandwiches I had the brisquite......taste like cake👍👍
Centrally located to medical facilities, usual sub offerings. Also a great salad with extra bacon...Delicious!
Excelente food and service!!!! I would definitely recommen this place. A+
My chicken wings were undercooked and chicken strips were overcooked and dry😩
LOVE there food, ALWAYS HOT and fresh
Great staff, clean work area, great food
Clean food is fresh staff are friendly.
Great sandwich
Staff does not understand gluten free. Staff did not review food in a positive manner
Great service. The location is very busy during lunch hours
Very good and fresh
Friendly, great service, prepared as requested.
Ok, nothing great, nothing bad. Better than the usual fast food hamburger place.
Good people, good food.
Subs where very good.Took 20 minutes to get them.
Delicious and very clean - My meatball sub was delicious!!
Delicious subs
I really like the Engineer sandwich - mushrooms, Swiss cheese, tomatoes, meat...
Love this place. 💯
I was very disappointed the bread was dry and it didnt have what I asked for
Great atmosphere and sub was delicious
One of my favorite sandwich places.
Had the steak sub and added mushrooms on wheat bread
Everything was great
Very good, great customer service.
Best Turkey Ranch ever🎯
Food is good and service is good
Really good, but prices a little steep
Very satisfying, friendly atmosphere & employees. ✔️
Great food clean.
Love there subs here. Place is very clean
Staff had a Great Attitude!!
Convenient locations good subs great prices
Amazing staff, always happy when I leave here
Cold meatball sub! 7 plus bucks for a half sub. Ridiculous
Sub roll was cold new chicken was not hot and was dry
Great steak n cheese sandwich
Cant break large bills. Good subs
Fast and friendly service, always a pleasure coming here
The food and service was A # 1!!
You cant go wrong with a hook and ladder
It was very good. Excellent service!
The hotter the better! Endorphins are great thing!
Great Food And Fast Service.....
Nice crew clean restaurant
Great food wonderful pickles
Enjoyed my food
Best everything. I like some Firehouse subs
Always hot. Always friendly. Always.. Firehousey
Always great subs
Love the subs they are delicious!!!
The subs and salads there are great!
They have the best sandwiches
Great food, great staff...
Good wasnt as good at this one as the one Downtown.
Great subs and friendly people
Friendly and clean
The subs were DELICIOUS!!!
Quick service great taste
Not bad. Congenial personnel.
The food was hot and good
Great service and really quick
Great wheat chicken sandwich
Food was awesome!
Good subs. High prices
Always fast and delicious
Great staff!! And Friendly!!
Great food and service
Clean and good for lunch.
Not great
Yummy! Great service!
Good subs
This Firehouse Subs is cozy place.
Did not like it at all.
Good food
Good good. Fast and convenient.
Subs be on point lol jus right
The Best
Great subs that are hot
Hot and ready
Best subs anywhere around
Good sub
Good job
Always good!!!
Best subs in town.
Total reviews rating 4.3
199 Reviews for Firehouse Subs Walton Way 2023:
Review №1
2022-02-16Food was decent but there was mayo all on the bag. cashier didnt even register us when we walked up to the counter. Weird cuz we were two of the three people in the store at the time. Guy making the sandwiches was the only one not wearing a mask. Of all the people, Id want him to wear one the most.
Review №2
2022-05-08First off, when walking up to the counter I noticed that the lady at the cash register was digging in her mouth like she was trying to remove food from her teeth. She stared right at me and suddenly took her finger out of her mouth and proceeded to take my order. No, she did not stop to wash her hands or even so much as put gloves on. To make matters worse, she took that same, unwashed hand to hand my cups to me. A disgusting health violation. Didnt drink out of the cups! And the sandwiches? They were not what I ordered either (found out after leaving the store)! I will not be back to this location!
Review №3
2022-06-07Clean place, courteous service, food was ok and not super like most Firehouse (sandwich was kind of small).
Review №4
2022-03-20Loved hook and ladder...got a small. The size is not worth the price. Looks more like a kids meal instead.
Review №5
2021-09-08My online order was not right. My fault. I picked up a bag without my name on it. It was the only bag. I never ordered online before and didn’t think about looking for my name. The manager was super sweet and made it right. I had been at the hospital with my husband who has been suffering post Covid complications. I was physically upset. She was caring enough to follow me to my car and hug me. Such a sweet, caring lady. Thank you for caring. We need more people like you in this world.
Review №6
2021-12-02Fully staffed but quite busy. Company would do better to expand.Workers seem a bit overwhelmed during the lunch rush.Employees are friendly and most importantly human. Under stress we all make mistakes and being overworked and underpaid doesnt help. The 3 stars isnt for the employees but the management and owners for not recognizing the stress of the workers by not expanding. They already appear to jave as many workers as possible during busy times but a small work place clearly is 1 reason for long wait times.
Review №7
2021-12-03Our subs was horrible. The subs use to be good. Now they have staff that dont care about people food. I noticed that they dont like to change their gloves. Or even wash their hands.
Review №8
2022-04-03I arrive at firehouse at 835 and I was turned away because they close at 9?? The lady and gentlemen working tonight were rude and disrespectful about it.
Review №9
2021-08-16I havent been to a Firehouse for a while now (used to go more frequently). This was an awkward visit to say the least. It started by waiting for the restroom for about 10-15 minutes. Someone inside yelled out who is it! when I initially tried opening the door. After the wait a Firehouse team member came out. No big deal but kinda odd to yell that out.When I finally got in the restroom, the soap dispenser was sitting on top of the toilet and the bathroom wasnt very clean. If youre going to hog the bathroom that long and you work there, you oughta make it clean on your way out. My food was ready in a decent amount of time, but it was poorly wrapped with paper stuck all over the meat and I had to pick out the paper from my food. It definitely didnt taste like the Firehouse subs I remember. I was grossed out by the whole thing. The chip selections were very limited and there were no napkins available. I get that supplies are limited due to all the craziness with Covid, but at least keep some napkins stocked. This is not a place I plan on visiting again.
Review №10
2021-04-29Hook and Ladder and potato soup were fantastic. Workers were great and worked very fast. It was extremely busy at lunch. Took 30 minutes from arrival to departure for carry out. Ill do online order next time. They were doing the best they could. Everyone loves Firehouse!