Outdoor seating
Yes
Five Guys in Austell
Categories
Location on the map
Austell, Cobb County, Georgia, US
Service options
No-contact delivery
Yes
Delivery
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Kids' menu
Yes
Quick bite
Yes
Dining options
Lunch
Yes
Dinner
Yes
Counter service
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 770-944-7308
Site: https://restaurants.fiveguys.com...
Site: https://restaurants.fiveguys.com...
Opening hours
- Monday:11AM–10PM
- Tuesday:11AM–10PM
- Wednesday:11AM–10PM
- Thursday:11AM–10PM
- Friday:11AM–10PM
- Saturday:11AM–10PM
- Sunday:11AM–10PM
Five Guys in other cities:
Comments (199)
Just pulled this hair out of my burger 🤮Needless to say, I’ve lost my appetite & won’t be back to this five guys.Also, the manager wasn’t apologetic at all & didn’t really seem to care when I brought it back
First time at this location and the cashier was very polite and my food was made fresh. Store was very clean
Service was good.5 Guys still has great hamburgers but would be nice to incorporate combos.
I love Five Guys and Fries I dont go that often but the last times I visit and took my food out it was wrong. This is not something that happens all the time but be very careful check your food before you leave the store. Otherwise nothing like a dirty Burger and genuine french fries
I usually love Five Guys, but this location needs to get it together when it comes to prompt service and getting an order correct. The group putting the orders together seemed lost and unorganized. It could be from lack of proper time and training. Hopefully, the next time is better.
My experience was okay I ordered sandwich and fries and was charged for a soda that I didnt want. the cashier did not know how to do a refund so I just took that lost and kept it moving.
Please don’t make DoorDash drivers wait. They are paid by the delivery sometimes as little as $2.50. I watched one day while customers came in after a DoordashDriver and you took their order and made their food and served them before you gave the DoorDash driver his order the driver walked out and I can’t blame him the food is supposed to be waiting. It’s called DoorDashing not door waiting
This is what employees at Five Guys deem an edible grilled cheese sandwich... It was my 2 year old sons dinner that he couldnt even eat one side because it was completely burnt and charred. Please see my attached photo for reference...
The people here are very fast and provided great service. My bacon burger was very tasty and delicious. I just wish they go lighter with the salt and seasonings when they make the cajun fries.
Very long time to wait for just three milkshakes and very expensive but other wise good
This is the worst five guys. Who ever is hiring the people here need to take a course on customer service. Continuously going up on prices, down on customer service. Will not be returning to this location. Order is always wrong. Buns are always burnt.
Experience dog food..please save your money and time only thing good are the fries $18 bucks for burger and fries no way never again...I could see if the food was good but NO
The store was extremely busy when I was there but the customer service was A1. I had a pretty large order and everything was correct and fresh!!
I like the burgers at Five Guys, and the fries are great as well. Unfortunately, I cant justify spending almost $19 for a burger, fries, and a shake.Five Guys is good...theyre just not THAT good in my opinion.Will I visit them again? Certainly! Will I visit within the next six months? Probably not.
The service was amazing. The staff was very helpful
Customer was service was great. Clean inside. I order took a little longer than expected but that was ok each employee was multitasking by still moving without a sense of urgency to get food to customers. Moving forward, I placed my ordered got back home only to realize there was no BBQ sauce or my burger that I asked on top of that the lettuce I asked on my burger as well was only 2 small piece scraps as if they ran out the tomatoes where there and cheese. The Cajun fries from my experience at any 5 guy locations be great, but not this time. Only reason why I didnt give it less than 3 was because atleast the food was hot enough.
I dont know how they train staff, but this place cranks out the tastiest burgers. Some places falter when too mitch business comes through the door... not this place. Order 100 burgers, I dare you! Theyll all be delicious, youll want to eat them. And some nice person will happily hand you the twenty carefully packed bags it takes to carry them to the cardiac ward nearby. Fries arent my style, but theyre fresh and do the trick.
Great burgers and fries. Pricey for fast food but it tastes better than burger king. Shakes are ok, not top tier, Id save your money and get more toppings on your burger or go for the double instead.
Always good burgers asI expect from the Five Guys franchise. This one is just wee bit short of 5 stars by they are getting close.
Ordered online for curb side pickup and notified through the app when I arrived. Nobody came out, so I called and was put on hold. Nobody picked up and after 5 minutes I called back, no answer this time. I went inside just to find out the food wasn’t ready even though by now it was 30 minutes since I ordered. 10 minutes later I finally got food, fries were hot but the burgers were cold. Staff was not friendly and far more interested in their own conversation than waiting on customers. My last time for 5 Guys.
Good burgers and well run, exactly what Ive come to expect from my other experiences from five guys. Theyre a bit pricey compared to other places but its certainly worth it. I recomend.the cajun fries as well, a medium will be more than enough for two people if you havent already filled up on free peanuts. The times I have been there they havent messed up my order once and it always comes out promptly. If youre looking for some good greasy comfort food to go into a food coma with, this is the place.
Thanks for the great service & hot & fresh food, it hit the spot!
Love! Love! Love! Ive been to this restaurant maybe 6 times in 4 months and its a positive experiece everytime I visit. From the cashier who takes my order, to the person making my shake and the person handing me my final to go bag. Everyone is friendly and welcoming. I appreciate the kitchen being open, it allows a clear view of your food as well as being able to communicate with the employees during the process. Yes, the cost is quite a bit higher than your typical burger king burger, however, they make up for it in both freshness and portions. You sincerely get what you pay for. LOVE IT!
Food was delicious and great customer service awesome
Very, very, expensive. Great American Burger in Cumberland Mall much better burger and less expensive
Ive gotten away from eating fast food, but it had no time in my day to do otherwise. Stopped for a burger and foolishly ordered small serving of fries. Way too much oil. Youll still enjoy if you go there just make sure you have someone to share with. Back to salads this week.
This wasn’t my first trip to five guys or this location. The service and the food quality have dropped dramatically at this location and their prices are incredibly high. None of the tables were clean and my daughter complained about the bathroom. They didn’t appear to assign anyone to the lobby,condiments, drink machine or counter clean up! All we’re a sloppy mess and they were out of tea.Two adults (2 cheeseburgers, 1 drink) and 2 children (2 plain hotdogs, 2 drinks, 1 small fry) was $55 !My hamburger was overcooked and dry!The cashier was rude and dismissive and refused to explain any menu options when we ordered. She told me they had a children’s menu. Obviously they don’t! I will never again pay $7.50 for a hotdog in a bun!This is a fast food restaurant with no table service. No future visits!
Absolutely delicious, the burgers were excellent, the service was excellent, and my mother also commented that the interior reminded her of a burger joint she used to frequently go to as a kid. Although, it was a bit expensive.
My hamburger was very good as well as French fries. I find the lunch very pricey. I also had trouble finding the restaurant.
Ordered in advance - great website for ordering! When I arrived, they had the burgers done but I had to wait on fries - so the burgers were barely warm when I got home (takeout). Not too bad but annoying. Fries were WONDERFUL and plentiful
Well I guess first off, I was looked at, like I was a ghost by all 6 employees, guess cause I’m white, but my 9.00 burger was like the one I get in prison off the store! Exact same I swear!!
The burgers are good, but not 36.00 for two burgers and fries, and a hotdog for my toddler good. Service was good. Restaurant was clean. Employees were friendly. The burgers were not bad but I just justify the money for the food.
Don’t bother wasting your time with their “delivery” service. Early during the pandemic we used it successfully- when a Doordash person picked up. However we’ve tried ordering 2 in the past 3 weeks and it seems like they’ve shifted to Postmates drivers. The first time our order was 35 min late and cold. When it was 15 min late I called the store (as the website instructs) and they told me to call Postmates and gave me MY OWN phone number to call. While on the phone a Postmates driver showed up to pick up the now COLD order. When filling out feedback seeking a refund Postmates told me it was a Five Guys issue and Five Guys told me it was Postmates. Needless to say, their finger pointing at each other left me with ZERO resolution.We tried ordering tonight and this time a Postmates driver called to say Five Guys didn’t have the food. But the order tracking says it’s been delivered to our house (obviously it hasn’t).The food is good, that’s the 2nd star and why we order, but I won’t be flushing any more money down the drain with these guys.
What some amazing burgers, fries and shakes.
The food is always fresh and has a lot of taste. However, you should always check your order for correctness. Theyve slipped up a couple times and, once before, gave Me reg fries instead of Cajun, and forgot the meat entirely from My burger. This time, they left out the bacon all together. Because of that, they gave Me a large serving on the side. So, look in the bag!
We all know Five Guys makes an incredible hamburger -- except for this location. It was a disaster tonight. Out of four orders, they got one right. They did remake the whole order for us (and got it right the second time), but the mushrooms and veggies were undercooked and the fries were cold. The bathroom was filthy. No hand soap. Puddle of pee on floor by urinal. Trash was overflowing throughout restaurant. No ketchup in dispenser. And worst of all, the staff acted like they didnt want to be there. Horrible experience and I frequently eat at another location. Ownership really needs to do something about this location or its going to lose business.
Customer service was good. They have it in orders. They seem to work well together. The open floor to see them making your burger is great. Hamburger was made on the spot. This is why I give it 3 stars. After that everything went down hill. Tasted terrible. The fries looked bad and didnt try them. I had 2 coworkers with me and they know more than I do when it comes to burgers and they thought it was terrible. We were all disappointed. The drinks were not standard either. There were nothing good about the food. While customer service wasnt bad, I wouldnt come back due to the burgers not tasting even decent.
My family and I go to this restaurant on occasion. The staff is always friendly, lively and entertaining. The food is consistently good. I REALLY HATE RATING IT SO LOW BECAUSE THEY DONT DESERVE THIS - The team gets 5 STARS. My biggest concern is the foul smell of sewage when approaching/using the restrooms. Im pretty adamant about washing my hands before I eat and every time I go to the back, I want to wretch! The bathroom appears clean most of the time but that smell takes it to another level. I mentioned it to the manager about 2 months ago and she said they were getting it fixed but it was still horrible tonight. Its like all the old food from all day had been festering back there in a warm open container. That stench is really foul and Im typically there at night. I hate this because this is the most convenient one in my area but Im not sure I can continue to go back there. This isnt McDs! Were paying quite a bit more for this food - its very good and the service is great, so I dont mind. The 5 Guys organization/franchisee needs to ensure the customer experience is positive in EVERY way. (I did notice another suggestion I made about the auto towel dispenser placement in the ladies room not being over the trash can. Clean paper came down and inevitably, was in contact with the can below it. I saw that it was moved so I feel like they responded - thank you! ) Also, if the staff has to use/endure that bathroom it makes me wonder how sanitary the place is in general! YUCK!!!
Terrible. $15 for a little burger, little fries, and a drink. The food is mediocre and definitely not worth the price. I really want to give them 0 stars but I can’t.
The place was not clean. We had to clean off our own table no one was maintaining the dining area. The trash cans were full ketchup dispensers were empty. The young lady behind the register taking orders didnt seem to care if she took my order correctly and she didnt. I would give one star but the 2 young ladies bagging my order took time to fix it. It will be a long time before I visit again.
Small but nice place. However, the bottom line staffs are not very friendly; thank goodness the managers are and friendly and understanding. I personally have not tasted their food; but, apparently whatever they offer must be good, for they have a lot o customers both new and returning.
Went in for a carry out order,. They have no COVID protections in place, no signs, no social distancing, etc. The workers had masks on from what I could see, but none of the customers did. So I left. Very disappointed because I love 5 Guys.
Rude almost hostile staff, will have to wait 5-10 minutes for them to get off the phone, the burgers in my order didnt even have meat on them. really wish i could give 0 stars. absolute waste of time and money
Five guys is wonderful! I had a great experience here. The only problem is they have those new Coca Cola omni drink stations. You know the ones that have like 137 different types of drinks? Well Coca Cola has not been replenishing these frequently enough at this establishment, to the point where most of the drink options were greyed out(even Coke Classic and Sprite) but they made up for it, because the sweet tea was ON POINT! 10/10 would recommend!
No proper introduction from anyone, one of the staff being loud and rapping, no updates on order just a blah experience.
I love Five Guys Burgers & Fries but this location was the absolute worst! We ordered online for our food to be ready for curbside pickup @ 6:15. I tried calling them at 6:30 when our food wasnt out there & no one answered the phone. He ended up having to go in & all one of the girls in there was doing was griping about the customers. We will not be going back to this location ever again. I cannot wait for another Five Guys to come to Douglasville because the Austell location sucks.
The best burger around...more like homemade. Cooked fresh to order made with your choice of toppings. Even though your food is made to order..the wait is not long at all. A bit pricey but worth it! Highly recommended!
Its better than fast food, but just okay. $13 for a little bacon burger with cheese, small fries, and small drink and they STILL forgot to put ketchup, mustard, and pickles on my sandwich. This is the second time toppings were left off my burger. For that price I need my order to be perfect without me having to remind you.
Food is always really good. The lady taking orders on 7/12/19 st 1:24 pm needs an attitude adjustment. Not friendly at all and acts like she doesnt want to be there period. I normally give 5 stars, but today I cant. Customer service matters and she got my order wrong. At this point I dont even feel like getting it correct.
Its Five Guys. The burgers are good. I think the fries could be a little better, but if you know Five Guys, you know what youre getting. The downside is that the shop is often just a little grungy. Its little things mostly, but its unfortunate and detracts from the overall experience.
I have been to this location near closing before and have gotten better service. It wasnt necessarily bad, just lacking in some areas. The manager was eating at a table and having a loud personal conversation on her cell phone, and stopped every now and again to bark orders to the crew members. Also I paid for a large fry which is a little over $6 so that there would be enough for three people to share, and I guess they didnt want to cut more fries so close to closing (9:30pm), because the customary extra dump of fires to rhe bottom of the bag was left off. The burgers were cooked as ordered, and the store was clean for the most part. The young lady that took our order was friendly.
This location is the worst. Not only was it dirty but they messed up my whole order! No cheese on my CHEESEBURGER, the lettuce was just scraps of what looks to have been leftovers. The grilled onions werent even grilled. The meat was awful, it had a nasty taste to it, I couldnt even finish it. There should be training or even an adult at this location since all the employees are kids. What a joke.
Too expensive, mostly fries for $30..
Their fries are greasy and remind me of boardwalk fries which I love. Unfortunately like most things we like, Im sure they arent healthy. The burgers are on the expensive side and werent hot like they should be and the wait was on long side for burgers that werent hot. For two burgers, fries and two sodas it was $25.
The cashier was dry and not at all welcoming. The burgers were good, but I cant figure out what the deal was with the fries. I was disappointed, to say the least. And $55 for 4 people...I will not be back.
Very good location. The staff was sweet, and my food was packed so neatly and i love that. I was missing my extra scoop of fries in the bag. I only missed that bc we planned on sharing and would have bought another cup of fries if they were not doing it anymore.
This 5 guys is a mess. The kids who work there are all over the place and often make mistakes on complex orders so just get the burgers the way they are made or else your order will be messed up. The location is busy and in those high traffic times its as though the customer service and attention to detail goes out the window. Love 5 guys as a franchise, but have very little love for this locations team and work ethic.
Hot dogs and fries are good but a little too pricey for the quality of food.
Ive tried Five Guys 3 times now and I cant understand the hype and yet again I didnt finish the entire sandwhich. I would expect such an expensive meal to have more flavor. The fries and peanuts were the best part.
Slow. Waited 30 minutes for two burgers and fries. They made the burgers, let them set than waited 20 minutes for fries. By the time we got the food home (nearby) the burgers were cold. Cold like they had been cook, then put in a refrigerator. Not impressed. Ive been to Five Guys in four states, this one was disappointing.
I will give a 3 star only because my burger was delicious! But customer service can improve, granted the cook welcomed in in with hello how are you but didnt pay me any mind when I asked how how she was doing never looked back my way lol that lets me know they just say it out of routine.... they need to have more friendly cashiers collecting orders the few times Ive came its been the same thing dry and when I ask a question they look at me like I should kbow... um hunny this is my 2nd time here I am not a regular lol... and honestly that is what makes me not want to come back although again the food is delicious.
The store was clean. No mask no service. Fast and efficient. Got five burgers and a hot dog. All were extra tasty. We were all satisfied!
Use to be a great place to go. Ate here so often the people working knew my order the moment I walked in. Hired a new manager who is very unprofessional will never set foot in here again.
I had to pickup food from the business in Austell, Ga. last night and deliver it to a customer. Upon walking in, I noticed the floors were horribly dirty. The three you men behind the counter were unfriendly, unprofessional, and uncoordinated. I, and one other customer, waited for our order for thirty minutes before the three men had to be reminded that we were still waiting on our orders. I will, personally, NEVER, order from that particular restaurant.
22.00 for a burger, fries and grilled cheese made out of 2 topped seeded hamburger buns. Never in my life will I ever patronize a 5 guys again.Way over priced.You lost me for life.Could careless if you shut down every single store in Georgia.Wouldnt miss nothing.I want half my money back..........
Place was clean cashier was nice but I attempted to call my order in and had an extremely hard time. When I called a young guy answered the phone with “hello” I had to ask if I was calling five guys after we cleared that up I was told to hold. I decided to just go in and place my order. I hope the food isn’t as bad as the customer service on the phone.
Best burger you can get for the money. Fresh ground beef, heaping portions of food, awesome staff. Cooked to order, and you get what you wait for. Amazing restaurant. There should be one on every corner of every city in America. Not sure what homeboy was talking about, this IS a chain. The best one there is!
While Five Guys is a bit costly, the burgers are always Great. But 10.00 for one burger is a bit overboard.
Everything was correct and delicious.
Update: Two years later and they have it figured out. This place is well run, clean, and organized. There are plenty of staff, they are friendly, polite, and fun. The food is good quality and they are once again worth the visit.
We go to the one off the East West Connector in Cobb GA. Burgers were good, but they cut back on the protion of fries they give you. Grilled mushrooms were inadvertently put on my burger...
I ordered a burger, fries and a shake. $20. Never again! I didnt order a brontesaurus burger. Geez. These COVID rates are ridiculous. No combo is worth that!
This was my first time ever having 5 guys. I got grilled cheese and fries. The food was pretty good, I was surprised and impressed. The peanuts are pretty good touch to the place. The employees were personable and fast.
My fiancé and I came here, and they have great burgers and fries. Great restaurant with good food, we had to come and try it out. We was not disappointed at all, its worth coming back...
Will never return to this location. The staff got the order wrong twice. The staff member did not want to replace the burger. The staff member was asked to get the manager. The manager came with an unprofessional attitude. When He was told the issue, his reponse was rude and he snapped , I will replace burger. But the staff still did not get the order correct.The other sandwiches in the total order were sloppily made. No, will not return.
This experience was fair. It was fairly busy for the time of day. The only staff member was doing the best she could. The items that I ordered were as expected, very good.
Its a little rough on the digestive system later, but Five Guys Burgers are absolutely DELICIOUS! You can put all the toppings you want on, and I definitely encourage the cajun fries. HOWEVER--If you have a Peanut Allergy, please beware. There are peanuts all over the restaurant as a free snack for customers waiting on their food.
First time eating there the food was great really enjoyed it
Got burger order wrong. Fries were soggy and under cooked. My burger was overdone with little flavor. Toppings were sparse: tomato was paper thin, one small sliver of a green pepper. My wife said her burger had ok flavor, but was not any better than a fast food drive-thru. My daughter would only take 2 bites of hers. $37 for 3 lousy burgers and 2 soggy fries (no drinks). Wont be going back.
Burgers were delicious! Great staff and social distanced inside with tables outside.
They are not allowing dine-in, you can sit outside in the heat, rain and bugs. Wasted my time by looking it up and it stated DINE-IN but its actually no dining inside. Just outside seating.
Little expensive but worth it real meat not soy and made ur way with Idaho potatoes fries yum
Superb food but a little pricier than Id like. Very generous portions of fries so just get the small unless youre sharing or starving. Free peanuts while you wait.
Good burgers & 🍟 a little salty but satisfying. The ladies in the restaurant were very gracious very knowledgeable and we appreciated the service. Always clean...
My fries were cold, my milk shake watery, the employees were playing too much and talking too much while preparing food. I want be going back too this location. Theres no supervision at all.
Where to begin!? Initially needed a large Cajun fries, got regular light salt. No biggie, just unbuckled the kid and walked back in. The cashier apologized and said they couldnt take it, so do whatever (eat it) you want. While I wait for the new set, another person (assuming manager, was working with a headset) approached my daughter and asked what kind of milkshake she would like? My kid replied strawberry, and 3 min later, she got one, no charge. In the mist, also asked me if I wanted a drink while I wait. I denied, but thanked them, just for being blown away by this customer service. Glad to be a returning customer
I was really disappointing with this place the burgers are amazing like always but some off the staff are really rude the lady taking my order was so mean taking my order almost make me feel bad for been there ordering food took my order and then roll her eyes when she saw more customers walking in it was 9:20 they dont close till 10 I dont understand why they were mad for people walking in and then the lady cooking toll other crew guy its going to be a long knight like almost mad at the fack that there was more customers in line I dont understand thats your job to cook and be nice to your costumers but I guess you got to love it to do it correctly and this guys only work for a paycheck not to be better and do better great burgers on a low service not what 5 guys stand for.
Prices are too high for me. I paid $12 for a double cheeseburger and a drink (no fries) . I highly doubt Ill ever be eating there again. The food is good but not for the prices they charge
Great burgers and fries, plus milkshakes.A lot more expensive and slower since the pandemic.
The best first-round. They are made to order with plenty of toppings to chose from. The fries are from real potatoes and they give you peanuts to snack on while you wait. They give you a lot of food, so me and a friend always split it.
Came in on a rainy day...guy parked his beat up Honda Accord straddling 2 parking spaces like he was driving a Maserati. No one at the register. Fryer oil and boxes of peanuts block the view out of the window. Dining room arranged for parties of 8. Why??? When most I have ever seen in there over the last few years is 1-4 people. Food is good but prices keep going up. Chairs have a cheap aluminum foot on them. Every time someone moves a chair it sounds like fingers on the chalk board. Music is often loud. Customer service can be great but can be so-so other times.
Great burger but overpriced. Seriously needs a kids menu. Father 45, daughter 8. 26 bucks. 2 burgers, small fries, 2 drinks.
First time having five guys ™, overall it was good, I loved the fries.
Way over priced. For amount of food. Burger was good quality.
The burgers are just great! The employees are efficient and always get my order right. Always!
Food is big portions for two & delicious...Where my son takes me & my grandchildren for lunch carryout ,for our safe car family picnics!
Fresh burgers, great fries.... plentiful!!Good all around American burger and fry joint...a little pricey though.
Always a great place for a burger and very large fries
Burgers good, fries good. Easily one of the best burger spots around the area but the price could be more competitive with the nearby fast food locations.
Hamburgers were delicious. Fries were old and smelled of old grease. Fries were VERY expensive. Regular order was almost as much as a hamburger and about twice as much as a drink.
Good burgers and fries.
Food was good. My son really enjoyed the peanuts. Dvante James was working the register and was very patient while my son decided what he wanted...and then changed his mind. We decided to sit outside and enjoy the weather and Dvante made sure to come outside and check on us and see if we needed refills or anything else. Dvante, thank you for the excellent service. We will be back to see you.
Really good hamburgers, fries and hot dogs. Service was very good.
The food is good but I feel they charge too much for it I had cheese burger and a small fry and hamburger its was almost 20
The smell of the food was awesome the taste of it was even better the service was great
They mixed up my order even i asked several times if the other was mine, they said yes, only to get home and find out if was not mine. Had to drive back there to get the right one, they offered no apologies and was even rude about the dealing!
Lots of food but lacking a little taste. Fries great.
Very disappointed in the price vs quantity &quality.The drink are was dirty . Sweet tea was unsweet tea, but so was unsweet tea. At least they were 50%.The help was loud. Another resturant off the list to eat at...
1st 5 Guys burger in a year. They were open for take out, so I took advantage of the opportunity.
It’s one rude hamburger helper at the counter taking orders...she way to rude for the price I’m paying to eat beef. BUT the food is always good.
Flys flying around the trash needed to be emptied while workers stood around. Me along with other guest stood around waiting on someone to clean off the tables while waiting. This location was not like other 5 guys I have visited
Good food, but it cost alot, double burger with cheese and a small fry. almost 15.00 WOW thats expensive, but it was good. No drink.
Food was great but called the order in because i had no time to wait 15 mins later when i arrive3 employees in the parking blocking 5 parking spots had to park across the parking lotOnce i got in side my food had not been startedIt was good food as always but 17 plus for a burger fries and a drink at fast food is crazyLove you place but can only afford to eat there every 4 months
One of the best burgers Ive had in a long time. Real beef makes a big difference.
Our food wasnt as good as it has been at other Five Guys locations. Also there was a lack of professionalism. Definitely a training opportunity.
Delicious burgers and loads of fries, but really slow service.
Food is very delicious. Ive only had one instance where the service was subpar. However never had any complaints on the food and never had to correct my orders.
Food is always good, thats not the problem at hand. Ive been to this location multiple times and every single time staff is incredibly rude.
Burgers are some of the best I ever had. Lots of tasty fries and milkshakes.
Yummy burgers and fries. Make sure you bring your piggy Bank because this place costs more for a hamburger than one from a steakhouse... 🤪
Stopped answering the phone 30 minutes before closing & when I arrived I asked one of the employees is their phone lines down. She rolled her eyes and said no it’s working fine. Such an inconvenience!!!
Food is great but their soda machine is always either out of flavors or mixed incorrectly so all the flavors are odd tasting
Awesome staff abit over priced.
Great food as always.
My first time at this location and the food was great. The customer service needs some improvement from the employees there but wasnt bad.
Customer service is no good. I called in at 9:20pm to try to place an order to pick up. A female put me on hold for over 5 minutes and when I tried to call back about 5 times and the phone was not available at the moment. I walked in and ordered my food and while waiting I called the phone once more and I didnt hear a ring in the restaurant. It said not available at the moment again however, there are 5 staff members up front.
The food is good. Its a lot like the Varisty in Atlanta. The prices are just to high in my mind. Its $4-$5 for 1 hot dog.
The staff was wonderful with my kids! The food was delicious and the resturant was clean. I will be back again soon.
I havent been here in a while..very disappointed in the staff behavior. They were extremely loud talking and singing..I thought I was in a club. Food was great but couldnt enjoy it...
They have MILKSHAKES!!!! I dont know if all five guys are doing this but Im so happy that milkshakes are finally on the menu. They also have the fancy coke machines here.
Absolutely love the fries. My grandsons will only eat burgers from here. Regular burger is one patty and big burger is 2 patties .
Food was great. French fries were delicious. Really a take out place, not restaurant setting .
The patties have a real classic taste that never gets old. For fry lovers yall! Staff is good and their shakes are good!
Food is good but pricy for burgers n fries.. the staff was very friendly and serve was fast
Awful service...gave second chance...took order online and they called back saying they have no hot water. Have to get refund through Google.
Good hamburgers...nothing fancy. Dont over order on fries because they literally FILL a massive bag and hand it over to ya.
I just cant afford this damn near $20 for a cheeseburger fries and milk shake. They dont even bring it out to me. Cheese burger Bobbys is the same thing but half the price.
The workers were very nice and the restaurant was very clean and in order. My first time here and they did not disappoint.
I always visit 5 Guys when I travel and Im never disappointed but this location is the BEST Ive ever visited. The staff is awesome. Very friendly and offered superb service.
Great food great fries. Come here all there time. The wait can be a little long sometimes, but the food is good.
One of the best places for burgers especially pair up with a strawberry milkshake
Not the best 5 guys around. Dirty.. food all over the floor dirty. Tables dirty. It wasnt busy so Im not sure why the place wasnt cleaned up? Service was good.
What can I say ....Food is always amazing!!!! Just very pricey.
Fried cold and soggy... ordered two all the way that didnt happen.....very disappointed wont be back.
Delicious! Super busy, but still nice and helpful.
$10 for a fast food Burger? No thanks. August 2021
It was not crowded & they had a lot of employees but the service was very slow. I ordered a cheeseburger with only grilled mushrooms & onions on it & they forgot the mushrooms!
Hot, fresh, made to order burger. Heading pile of fries. Delicious salted caramel milkshake. Happy tummy.
Five guys is usually great food, but this location has messed up my order more then a couple times. They always make it right, but fortunately Ive always been on site to request the fix.
The food was great, but I paid $18 for a burger, fries, and a drink, seems a little steep
The people act as though you are a bother here. When taking your order, very nonchalant and not really friendly. Not the biggest fan of this location.
Fantastic burgers, a family favorite of ours! Recently renovated to provide an even greater experience! Keep up the good work, 5 guys!
Music was way too loud. My wife ordered a BLT and got a veggie sandwich. They corrected it with no problem.
Greasy bags as always. SO MUCH FRIES WHEN YOU ORDER A LARGE OMG. Only 4 stars because their ceiling speakers sound crazy distorted. Would be 5 otherwise.
Sunday I went to this particular five guys a young lady by the name of LaTrice who I think was the manager was so nice and pleasant to us,excellent customer service and Id go there a thousand times over,I hope I have her name right bc she really made my day with her personality....
Ten out of ten would recommend food delicious fry unlimited just all around great burger joint 🍔🍔🍟🍟
My vegetable sandwich was more like a toss salad thrown on a warmed bun with cheese. I also had chard peices of something included...condiment perhaps@@!!^^^ uuggghhh.
This was my first time ever eating five guys. It was pretty good. I really like the fresh cut fries.
Dont order pickup or curbside theyre never ready on time and the phone line hold time is super long. Just walk-in to order.
Rude af... How you mess up my food but get mad when I ask you to remake it.. smh.. I swear these people at these restaurants are useless.
Rude night shift. I picked up an order for Uber and I saw a customer being disregarded and insulted by an employee. Sad unhappy slow atmosphere.
What can i say another great place to go out for a gourmet burger the price is high but always damn worth it....
More expensive than McDonalds but you get what you pay for. The burgers and hot and juicy and the fries are the best with a great staff.
I love this place they have the best customer service ever and the best hamburgers in town by far the are a must if you in need of a burger.
Fries were cold! Rubbery! Cost too.much I spent $12.71 for a plain hamburger with bacon and a regular fry.
Food is good service sucks,the cashier have a attitude like is doing her job for free
Food was ok...soda machine was out of almost every flavor..took 20 minutes to get food
We only went for the fries. Which were ok. Service was better than the food.
Best burgers ever from a fast food place but be ready for $ticker $hock!
Food was good but I had forgotten how expensive it is lol
The food is good. I just wish the fries werent so greasy :(
They got my order wrong after waiting for so long and they were very rude when I told them about my order been wrong..I was so pissed plus my burger was saggy because I had to was another 10mins for them to give me my right.i didn’t get a we sorry for getting your wrong or anything....never going back
Despite the fact that they were short staffed the service was top notch and the food was hit and delicious!
This location is always great! Nice employees that make a mean burger.
I ordered regulae fries & was given cajun. Once I pointed this out, they corrected my order right away.
Always good food and a lot of fries are always given!
Havent had them in a long time but they never disappoint 😁🍔🍟
Fast, fresh, delicious! Great staff, clean restaurant and very fast for a customer burger at lunch time.
Always a quality burger. Love that I can see them cook and prepare my food.
Get the fries. Then get more fries! OMG I love this place. Super fresh and good.
Excellent service even when their busy, and of course the burgers are magnifico!!!!
Good burgers with tons of fries. Service is not always the best.
The food and service were both great!!
Best freaking burgers in town !
A little pricey, but the quality and taste have yet to be beaten (in my experience). Best to go on special occasions.
Remember to present ID when using a Credit Card. There has been a lot of cases of Fraud, and Five Guys seem to be ahead of the Curve in preventing it.
Good burgers with variety if toppings and the fries are awesome!!!
They have best burger around
8:19pm on a Friday night, employees inside but doors are locked.
Total reviews rating 4
199 Reviews for Five Guys 2023:
Review №1
2022-05-01Great food, great service and the best milkshakes Ive ever had. If youre looking for a place to eat and have a nice time with your family, partner or friends then this is a great place to come to. They also have fresh peanuts (of course if your not allergic).
Review №2
2022-06-05Ordered and waited about 20 mins. They called everyone’s number around mine. I asked about my order and an associate said another guy took it by accident. They remade our burgers in about ten minutes and gave us extra fries for the mishap. We got home a few minutes later after a long road trip with our three month old and the patties were very rare. I’m down for a medium to medium rare burger once in a while but not from a place that says they cook all their burgers well done. Honestly, it seemed like the team was not happy and we’re not very concerned about getting orders out for their customers. I’m sad about this visit. Love Five Guys otherwise.
Review №3
2022-07-20Came for the shakes - The place was closed at 6pm on a Thursday. Went to one on Atlanta Road and they dont even serve shakes even though it is on their menu. This chain lost 3 solid customers today.
Review №4
2022-07-13Seasoned customer. I think this will be our last visit to this chain. Their pricing is officially ridiculous for what one receives. Go to your fave pub for the price theyre charging!
Review №5
2022-06-19Not with rye price I could have bought two pounds of beef for what this cost fries over salted. Would never go back by choice. And they hit you up for a tip. And sll they do is book the burger.
Review №6
2022-07-14OMG this place was really an experience... they have an open grill... real potato fries .... customer service was impeccable and the facility was really clean... great job guys!!
Review №7
2022-07-17Placed an order online which said it would be ready in 10 minutes. Got there about 15 minutes later and not ready said they were waiting on fries. Yet when the fries were ready they were filling orders after mine including a woman who just placed her order at the counter. 15 minutes later I finally got my fries. Slow service with staff that doesn’t fill orders in the order they are received.
Review №8
2019-04-23Burger was ok, I ordered a hamburger with pickles, mushrooms, ketchup, jalapeños but received a cheeseburger. I never return food so I ate half of it. Not very welcoming, but I don’t expect much from teenage/young adults. Too much chit chat. Drink, burger and fries totaled to $17 and some change. I’m not cheap but it wasn’t worth it.
Review №9
2019-08-26Welp...I went on my lunch break. Ordered a little bacon cheese burger (cheese only) and a little fry. Needless to say, I didn’t check it b/f I left and headed out. Burger was dry, overly cooked and burnt bacon. Never had that happen Five Guys...didn’t enjoy this at all. Maybe it was the cooks that day or maybe this location 🤷🏽♀️, but it was a waste of 10 bucks.
Review №10
2021-08-19The young brother was being loud and obnoxious I’m annoyed with the customer service!! Talking indirectly. Young brother mad because my fries were a little too crispy.For the record, I’ve never received BURNT 🔥 fries from any other FIVE GUYS but here.The YOUNG, BOLD and IGNORANT. I’m sorry Calvin had to deal with it.