Delivery
Yes
Great American Cookies in Mcdonough
Categories
Location on the map
Mcdonough, Henry County, Georgia, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Takeaway
Yes
Highlights
Fast service
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Dining options
Dessert
Yes
Amenities
Toilets
Yes
Planning
Quick visit
Yes
Phone: +1 678-272-6439
Site: https://order.greatamericancooki...
Site: https://order.greatamericancooki...
Opening hours
- Monday:11AM–7PM
- Tuesday:11AM–7PM
- Wednesday:11AM–7PM
- Thursday:11AM–7PM
- Friday:11AM–7PM
- Saturday:11AM–7PM
- Sunday:11AM–7PM
Great American Cookies in other cities:
Comments (126)
First time visiting establishment and I don’t think I will return. The place is clean, but the staff is very funny acting with certain groups of people. I came in to purchase 6 sugar cookies and thought the price I paid was a bit off then when I checked my bag I realized the girl bagged 8 cookies instead of 6. If she wasn’t so worried about the group of young boys walking in behind me, she probably would’ve charged me correctly but she was so anxious to see what the young boys needed as her and two other employees walked over to assist them while half a** completing check out with me. Also, almost every location I visit OFFERS military discount. This has to be the first location I’ve heard to not do it. I think the girl didn’t know and just said no or didn’t wanna give it to me. Like I said this has to be the only location that doesn’t offer military discount. I’ve been purchasing with great American cookies for a very long time and every location I’ve been to has offered it. Also, cookies were extremely too chewy as if they weren’t cooked thoroughly.
Excellent customer service....The product was just “ok”!! Nothing heavenly or decadent about the Red Velvet Brownie with the cookie base.
When I called and placed my cookie box order I was told that the location would be open on Christmas Eve only to arrive at my pick up time to find the location closed. I made comments on their facebook post and had both of my comments deleted with no explanation. We were unable to do our yearly tradition and were very upset to say the least.
My 1st time here. Called on Sunday to see if they would be open on Memorial Day. I talked with a very pleasant young lady named Claire. She was super nice on the phone, helped and answered all my questions. Went to the store to get my daughters cookie and met Claire. Wow what a very pleasant young lady, shes the best. I will be back just because of her. Keep up the great work and beautiful smile behind your mask Claire.
I used to order from here weekly through GrubHub. Unfortunately, I suffered a stroke last August and have not been able to drive since. Getting Great American Cookies was one treat that I looked forward to. However, to my surprise, it has been closed to GrubHub and Doordash for over a month. I check several times a week and I get the same result everytime. Unlike other people, I cant just go pick them up otherwise I would.Unsatisfied Customer
This place is super busy on the weekend but the desserts are always good. Probably need to repeat yourself since the crew seems to be solely young high school girls. its nice that they seem to get along and giggle amongst themselves but sometimes I wish they would pay more attention to what the customer is asking instead of having to repeat myself four five times.
Ive used this location a few time and every time the cakes have turned out super cute!!
This place deserves 0 stars!!!!!!! There were 6 girls working this day, not one person greeted me. I stood in this establishment for about 5 minutes and no one said anything. When other patrons walked in one of the ladies said something to them as if I wasn’t standing there. I had to let her know I was there first so she could take my order. It’s simple, If you don’t want to work and be polite then you should find SOMEWHERE else to WORK. PLEASE TAKE YOUR MONEY ELSEWHERE!!! It’s sad that you can’t even get “OK”service at a COOKIE JOINT that’s fully staffed!!!!!
I went in for some cookies and ice cream for my daughter and nephew. I paid for my items before receiving. The girl who made the ice cream cones for the kids clearly watched me pay for my purchase through her co worker. When she handed me the ice cream she made sure to say it nice and loud “DID YOU PAY”?! Killed her with kindness with my response but I will never spend a dime with this location again.
My husband and I visit frequently, we love cookies. Customer service isn’t half bad, but the chewy chocolate supreme breaks like peanut brittle, nothing “chewy” about it. After visiting the Mall of GA GAC and tasting their chewy chocolate, I immediately noticed that I have not been getting the best of this cookie from this location.
Update your open times online please. Currently you close at 7, not 8 as stated online.
No more crushed eyes and then you dont even get the birthday reward anymore wow and Im talking about the Cookie company in the same building with the marble slab creamery Ill find somewhere else to go it was fun while it lasted
Ive stopped by for both cookies and ice cream, and they were good. My most recent order was a cookie cake for my daughters birthday. My order was ready by pickup time. It was also correct and tasty. We all enjoyed it. The ordering process was a little disappointing. Getting information from employees was like pulling teeth. If my daughter ever wants another cookie cake, Ill come back - reluctantly.
I enjoy this place. However, on my recent visit, I tried to use my $5 birthday coupon from my app, and they would not accept it. They said they had problems with corporate, whatever that means. Ive used points/coupons here before with no issue. I tried emailing and filling out a website form to let GAC know about it and still have heard nothing back (over a week ago). I really loved coming here because of the rewards and convenience of location. I would have to drive farther out of the way to find one that takes the rewards and gives points.
The worlds Greatest Cookie Store, from the owners to the entire staff, they go above and beyond helping you. From the time you walk into the doors to the time you leave, they make you feel like family.One of the best customer service staff in the South Park Shopping area. The next time you are in the area please stop by and see for yourself, what a great store with a great staff.You can also asked for Ms Shannon or Ms. Katelyh and tell them that Mr. Tony sent you . I promise you will not be disappointed.
Love the ice cream and cookies but every time Ive been in there the employees are not friendly at all! Time before last I ordered just a large Coke and I literally went to the cash register no one was in front of me and no one would ring me up . Three different workers literally asked me to move so they could ring someone else up. I came close to just walking out. Today my husband and I stopped in for some ice cream and the two girls didnt say one word to us even though we thanked them said hi and asked how their day was. I just dont get it.
The cold marbel creamer is the place I visited. Its connected to the great American cookie. Ice cream is great but the associated who work there are not friendly. I expect the associates to at least say have a great day. Especially if I spend my money there. Maybe they have a problem with the color of my skin. Will not recommend this location.
My co-worker and I arrived to purchase a last minute gift tonight for Valentines Day. We didnt realize they closed at 8pm. They saw us outside with a few other customers and they opened the doors to serve us. They were so awesome! We are customers for life.
I always have such a pleasant time going here. The staff is always really nice. Earlier today was probably my most enjoyable visit. I dont recall her name, but she was a young lady with dark brown hair in a ponytail and her bubbly nice vibe really made the experience for me
These guys make cookie cakes so quickly and with incredible artwork in icing! We have yet to see a decorated a cookie that wasnt perfect! Tried a different location in N Henry Co to only realize how good these guys are in McDonough.
Great service and great ice cream. Those folks behind the counter had a ton of people come through the door at once and they made sure everyone was served ASAP.
Shannon did a lovely job on my 2yr olds cake! So pleased, THANK YOU!!!
Love their cookies, really wish they served pretzels and savory items like the Locust grove location does. It’s always really quick to order here and the staff is pretty accommodating especially close to closing time.
Visited this location with my 3 kids. It was fine except for the awkward stare from one of the female crew members. Went in & got out quickly. Cookies were good for being late in the evening.
Cool and spacious, with a wide variety of flavors to meet your ice cream needs, the employees were very helpful, and theres a cookie shop inside the same building paradise 🍦 🍪
I love this location. Its always pleasant and welcoming when going for my favorite cookies. I prefer to drive out of the way to this location, compared to the Southlake Mall location that is closest to me.
The ice cream is good and so is the service; My sister is going to try to work here. ALSO THE COOKIE CAKES ARE AMAZING!
September: Change your hours onlineOctober: 3 weeks later... showed up again. Still haven’t changed the hours. Apparently they don’t read their reviews either. Typical chain. Too big to fail.
Good customer service, good cookies. Pretty pricey compared to other locations but it could be due to this being a stand alone location. I normally to go ones in a Mall and the pricing is much cheaper.
Great business and they had a great event for National Dog Day
The customer service was absolutely great. Sarah took her time with me and helped me find a good vegan option for me and a birthday gift for my son
First timer here and it was everything I hoped for! The strawberry shortcake sundae was delish! Will definitely be returning!
Dont mind paying for quality but this place is expensive for subpar ice cream. I purchased cookies and creme ice cream and it was flavorless. It merely tasted like frozen sweet milk with cookies - something I could make but better. Two stars are given because the place was very clean and smelled great.
The red velvet ice cream and red velvet brownies >>>>>
Cookies were fresh and restaurant was very clean. Combo location with ice cream - which I didnt try. However, Ill return and try the ice cream on another visit.
Cant beat when you can add what you want to ice cream. Perfect for a hot day.
Buy the fresh cookies and crumble it on your icecream. Soooooo good.
Great customer service and associates that engaged in conversation and made a mean strawberry shortcake! Cookies and brownies are always fresh.
Our cakes are always so cute and exactly as we order them! Highly recommended!
Im upset because I ordered a dinosaur design cookie and this was by far the worst looking dinosaur Ive ever seen but i didnt have time to wait to get it fixed very disappointed
Best fresh baked cookies around!
Delicious ice cream! And you can fine in
I love it there.. Family owned business.
Theyre popping up in Henry county, which is good but I wish they carried more flavor of ice creams. To offset that, they have a lot of topping.
Super good experience, the associate was exceptional with her guest service. The items were super fresh. Thx
Great ice cream and excellent service!
These people are always friendly! We get cookie cakes here three or four times a year!
Place was clean with great customer service. I would recommend anyone wanting icecream or cookies to visit.
Really good cookies and ice cream
I was there for a networking meeting and it smelled like pure heaven. Clean, very friendly staff and awesome cookies!
Ice cream and cookies are always on point. My kids love it!!!
CHANGE YOUR HOURS ON GOOGLE! I DROVE 25 MINS AND GOT THERE AND THEY CLOSED AT 7, WHEN GOOGLE CLEARLY SAYS 8PM
Good ice cream (Butter Pecan), friendly staff. Only complaint, its TOO cold in the lobby for comfort.
Their specialized cupcakes are overrated. Items there are expensive which puts a dent in your wallet.
If I was white maybe I would had a better experience. Do better Money is Green!
Love the customer service here and their cookies always taste fresh.
Very friendly staff, store was clean and vibrant.
My first time going into Marble Slab and I am blown away. I was greeted by everyones smiles and welcoming hellos. Tim the Manager was exceptionally great at customer service and so was the young man who made my red velvet brownie sundae. :) I will be back.
The cookies are soooo good and customer service is just as great too!
My husband Kent just loved his Fathers day Cookie 🍪 cake
Great place to get cakes cookies ice cream or just a snack staff with very pleasant to deal
Very friendly, great service. Plan on spendlng some money, but the family was happy so I am happy.
Great place for your sweet tooth!
The ice cream is good
Great Icecream. Scruptious!!! Delicious!!! and they give you a big serving.
Very SWEET and attentive staff.
Victoria was so sweet and helpful. Thanks!
Always so amazing very fresh never s long wait and great customer service
Good ice cream
The cookies are great. The staff may need additional training.
A long strand of hair was baked inside my cookie. 🤮
Friendly employees with a smile and hello.The smell was intoxicating when I walked in the door.It is a shame they dont have bacon ready.
Always friendly and delicious cakes and ice cream
Love the fast service, very friendly too
Cotton candy ice cream!
A bit expensive but nice place
Love this place! Cookies r always good.
Always great!
Good place for food
Great customer service. Love me some Alec!!
Its always a pleasure going into American cookies.
The best cookies and Try marble slab awesome!!!
We actually visited Marble slab Cremery which was de-lish😍
Not bad cookies, a bit expensive though.
Very attentive service
Great cookies.
Nice folks. As always the greatest cookie
They have the best cookies
Love, love.... I wished there was one closer to me.
This place is a good place, ice cream and all.
Always love their cookies
Clean store. Staff is nice.
Not nicest people. Kind of standoffish.
They have a good food
The smell is so tantalizing 🥰🥰🤤🤤
So yummy!
Its cookies whats not to love?!?
Good place 👍 good people good food
Got three app too!
Very sweet, bit overpriced.
Awesome
Good cookies but expensive
They did great
Love it!
Amazing!
Great cookies!
Ok
Awesome
Unsanitary
Truly amazing!
Quick
Staff was excellent
Yum
Always great
Its alright
Yummy yummy
Total reviews rating 4.4
126 Reviews for Great American Cookies 2023:
Review №1
2022-04-24They were very friendly and knowledgeable about their product. They told me how to care for the cookie cake and I am pleased and will be back.
Review №2
2021-07-25I love ice cream . This is an amazing place with the absolutely best service Ive experienced. These servers suprised me with one of their own concoctions because I didnt know what to get. This is the place for cooling off in the summer time. Cant wait to try cookie cakes next. 😁
Review №3
2022-04-06Ordered a cookie cake for my brothers birthday and it came out incredible! I requested the wings of freedom from Attack on Titan and they were able to do it. My brother loved his cake and it tasted amazing definitely buying here again.
Review №4
2022-06-04The young lady who took our order and made my daughters ice cream was very well mannered. They were busy but handle everyone with creat customer service.. We left a nice tip.
Review №5
2021-03-28I frequent this location often because my 7 year old Loves the cookies. Customer service is pretty good at this location and I also like the fact that they have the marble slab ice cream in this location as well.
Review №6
2021-12-08Every time I visit I this location their rewards program is ALWAYS down with no option to upload a receipt on another platform later or anything. That’s funny because every other location it works just fine. I think the owner is being slick so I’m going to call corporate to see what’s going on. These are franchises so it appears to me that the owner is trying to cut corners and save a buck or two. Y’all do understand that reward programs brings repeat business right?
Review №7
2021-08-05These guys can make your cake quick if you need it in a pinch and ALWAYS HAS the best artwork. Love that I can just call and tell them what my daughter is into and they always make the perfect cake!
Review №8
2021-12-06I thought it was me, so I came to read reviews to see if other had the same experience as me. If you are not an acceptable hue, then they treat you a little different. At Great American Cookie the cookies are great; however, the staff is not color blind and treat you (you know) a little different. I just came for a cookie not personal bias wrapped up in the customer service.
Review №9
2021-12-18Great American Cookie, is the best place for cake..They just made my son 16th birthday cake. I gave them a theme, and free reign on every thing else. It turned out perfect. Thank You, and job well done.
Review №10
2021-07-30This place is amazing!!! Great service and friendly staff!!! If in town a must to stop in and try!!!!!