Hotel is very nice and clean. The staff is very accommodating and friendly!
Everything was good except the fact that if im gonna pay for a suite with the jetted tub i shouldnt have to fill the tub by the shower head, took for ever to fill the tub just to use the jets. Also a suite with no robes, come on man...
Super check in experience. Room felt clean. Something I cant always say.
The staff was welcoming and courteous from the time we arrived until we left. The room was really clean and the cleaning crew was helpful. The complimentary breakfast was limited, but only because of current restrictions, but they still made an effort to provide it. I would REALLY recomend this hotel 👍
Let’s start off with the positives things first, this hotel is very clean including the pool, lobby, my room, etc and they have a mini store with everything you need such as ramen, drinks, detergent. The way they decorated the lobby was professional and beautiful. I had no problem with the staff there based on my personal experience. The soap, shampoo and conditioner they gave us was neutrogena, which is a good quality brand. On the other hand, the washing machine was dusty and dirty so we did not bothered to use it.
I had a great stay and with a comfortable bed. It was also clean from my lobby all the way to the room.
Black hair on the shower wall when I got here. So gross. When I walked in, I saw shoes by the bed. Out comes the lady cleaning, saying shes making the bed... With no shoes on. Ok. Im a Diamond Member, but who cares! Second floor next to a very noisy elevator. Thanks! Wont be choosing this location again for my business trips.
Very clean and up to date. Very nice gym- better than most hotel gyms. Pool area was clean and had plenty of chairs. Plenty of parking. Would definitely stay here the next time Im in Albany.
My family stayed here four months ago and thought highly of the place, so on our return drive we made reservations to stay again. Second time around was not so great. Our room was filthy. The carpet was so dirty it made my sons white socks (in the car for 6 hours) black on the bottoms. Gross. We will be heading back through the area in a few weeks, but I think well try a different hotel.
Love this place, we are from Albany but live in VA now. Whenever we come home this is where we stay. Friendly, clean, comfortable and nice front desk personal. The wife loves the breakfast, I love the location. Its close to everything and close to my family.
The staff kept the hotel property well maintained and very clean the front desk receptionist Heather was courteous and helpful she made our stay very enjoyable and pleasant
Very nice hotel! Very clean room and spacious room truly smelled sanitized. Room A/C was amazing. Everything was nice. You wont be disappointed here.
Haven’t stayed there as a guest, but I was employed as the front desk agent and when I say these people robbed me! They ROBBED me. I worked there for 16 days with only 2 days off before I realized they shorted my check $200!! They can’t keep staff because they are inconsiderate of people’s time. They work you to the bone only to find they steal money through deductions. NEVER WORK HERE!
When trying to book with them someone had answered and said they had a room (perfect for us) then they asked us to hold, he then came back and hung up. We called back and someone would answer then hang up, we tried calling about 4 times and it kept happening so we just gave up for about 30 minutes. When we called back a lady answered this time and said they had a room but we didnt want that one so I said goodbye and have a nice day, she then ignored me and hung up. VERY poor customer service and communication!!
You had to toggle from the tub to shower to get about 5 seconds of hot water and then it went cold. The beds were hard The juice machine put out warm juice They had the waffle mix out in the open already in cups it was hard and the waffle machine put out chunky waffles. The staff did not seem to be concerned at all about making your stay better. This is the first Hampton Inn that I did not love my stay.
While our stay was good, I was disappointed in the poor customer service from the Asst Gen Mgr. Nisha Patel. She was very rude, unattentive, and unaccomodating. I have never experienced such rude service at all of my stays with the Hilton brand. I filed a complaint against her.
Place was very nice and clean. Staff was very nice. Unfortunately, there were not enough handicap parking for those that really needed it and I dont like how there is no longer the offer of the complimentary bottles of water to ALL HH members.
Had an excellent time the Hampton Inn Albany Georgia. Cant wait to come back.
Make sure you get your reservation and confirmation locked in before arrival. I was charged a standard rate and not the discounted rate for having Hilton Honors rewards. I had not received a call from management to discuss this situation. I was told by HH that I would be contacted within 3 days. It is day 4 now.
Worst experience Ive had in my life, dont know but think management needs to check out their employees. Getting called a liar isnt something I take from others and aint taking it from them. Got charged extra $250 because said there was fresh cigarette smoke when they checked the room. I know if management was told that someone told them a lie, yes I do smoke but my smokes dont leave the car when at a motel. Plus the morning we left we was there long enough to get up and leave so I know for a fact not one cigarette was in that room the whole time we was there. Rip off central!
Very clean. Very comfy beds. Very nice breakfast. Great location. Quiet. Will stay here again for sure.
Clean room. Friendly staff. And they have a charger for EVs. I will be back.
The staff was absolutely amazing. When we arrived that Thursday night, Vanessa greeted me with a smile and was very helpful. We went up to the 4th floor and the hallway smelled incredibly clean. The next day I met the young lady working in housekeeping and complimented her on how good everything smelled. The breakfast was great and Mrs. Ann taught me Italian during my stay. Anytime Im in Albany, I will be staying here.
I have stayed in Albany 4 nights every month for the past year. Out of the two Hilton locations in the city, this one is by far the most superior. Not only is it a newer location but the staff goes above and beyond to make sure your stay is superb. The rooms are very clean. The front desk staff is welcoming (Thanks Kendra). The cleaning crew is friendly and accommodating. Hotel management is on point (Thanks Marie!) Everyone seems to enjoy working here and it shows in the service they provide. The breakfast is fresh and consistent. I will recommend this hotel every single time. Dont stay at the Hilton Garden Inn unless you enjoy terrible attitudes and a rude staff. I wish all the Hampton Inn s could be as awesome as this one. They set the bar high in customer service and quality.
Myra was courteous when we first stopped to ask about their meeting room facilities. The breakfast bar was super! The staff was very friendly. Demont was very helpful with our family gathering that we held in the meeting room. The rooms were clean and well apportioned. Excellent stay!
Pretty nice place, and the staff is friendly. This hotel seems fairly new, but has not been maintained. Some of the furniture in my room was broken, and it was apparent deep cleaning had not been done for a while. The bed was extra firm, and I felt like I was sleeping on lumpy ground. It wouldnt take much to make this place extremely nice, but it would definitely require new beds, and some elbow grease!
Horrible house cleaning, broken amenities, no hot water....DO NOT WASTE YOUR MONEY!! These foreign business owners come here to make $$ off of us and give us scrappy service in the meantime. They charge you for smoking in the room just because they want to....and there is not a thing you can do about it....i think the BBB needs to look into some of their practices....Dont Do It,Disgruntled Guest
Rooms were extremely nice, clean and updated. Only reason I’m giving this less is that both female attendants behind check-in counter did not wear a mask and counted up to 3 guests whom did not wear a mask. It clearly states at the front entrance that everyone must wear a mask upon entering. Reason I book Hampton Inn is because of their strict policy During this crisis. That was disappointing. I stayed at 2 other locations recently and they both followed through with this.
Great hotel. The room was nice and clean. We stayed in a King Suite so we had plenty of room. The hotel breakfast was decent. I liked the addieof smoothies to the breakfast menu. I will definitely plan to stay at this location in the future.
I have stayed here many nights and I have never been disappointed.
The hotel is beautiful. The rooms are clean and trendy. The beds are comfortable. Here is the reason for 3 stars: check in was quick but the guest agent was not welcoming at all. I told her I checked in on the app and she asked for my ID. Then she handed me the keys and sent me on my way. She didnt offer any directions to the room or elevators. She didnt offer breakfast times or any additional info on the hotel. This was my very first time staying at this hotel so I knew nothing about it. Secondly , the morning of checkout we started getting knocks at the door at 930am for room checks. The second and third knocks were 10am and then a little before 11. I find that to be very annoying and disruptive. With technology today there is definitely a more accommodating way of checking to see if guests are still checked in or at least wait until closer to check out times.
Weve stayed here before so this time I was shocked with two things. First, the tissue holder in the bathroom looked like it was about to fall off. I took a picture to report it but told them I just wanted you to know but please dont disturb me today. Theres even a sign on my door. I go back to my room and what happens 45 minutes later? Maintenance BANGING at my door. Second, we go down for breakfast and the waffle machine made the waffles half done. The outside looked cooked but the inside raw. Please do better Hampton! The rooms were clean though!
Not great—the carpet was dirty, The mattresses were extremely old and uncomfortable, the girl who checked us in during the evening was extremely rude, and the breakfast was disgusting. We were in an accessible room that had carpeting that was very difficult for my chair to roll on which I thought was very strange. I will probably not go back to this one. I gave it to stars because the desk girl in the morning was really sweet and helped us leave on a good note.
This appeared to be a new property. The carpet and decor was very modern. From the drive up canary to the suite, everything was plush, contemporary and had a modern feel to it. The suite however, was built along the lines of a studio as opposed to a two room set-up. That was very disappointing to us as we had planned to take advantage of the divided space. I must say though, the square footage was amazing. Not enough waste baskets though for the enormous space. All and all it was a pleasurable stay. If Im ever in Albany again I will be sure to reserve a room. Id recommend you so the same.
The women at the front desk was harassing my guess and I she wouldn’t even let leave the hotel let alone our room. She kept calling our room like we are the only people in the hotel! If you are a teenager or young adult I would recommend that you choose another hotel because it is not somewhere where you can enjoy yourself without some one watching your every move. I am very upset and will not advise anybody to come to this hotel unless you are older and just wanna sleep.The customer service is piss poor and i am highly disappointed. I wasn’t greeted walking in or anything, I will not be returning this hotel.
Staff was great but.... was advertised with a hot tub which they have filled in and put patio furniture over it. We where also attacked by a lady either drunk or on drugs while having dinner at the bar and later that night I was threatened in the parking lot by a bunch of kids hanging out. Again my husband had to get security.
I stayed one night in a suite and I must say, this hotel was perfect! New construction, clean, large studio like room, comfy beds, great customer service, and a nice hot breakfast! No complaints at all! The hotel is decorated beautifully and makes you feel welcomed.
First Impression is the most important !Im very impressed with this hotel ! Staff is really friendly and professional. The hotel is 5 star clean. Plenty of restaurants and activities close by. If a shopping weekend is in order, then this is the place to stay !The only thing that would need addressed is the internet speed.
Wonderful beds, very comfortable. No water or chef on 1st day so no breakfast (they said couldnt wash dishes so couldnt cook anything). Bathtub drain was broken...literally like in pieces. Inadvertently got locked out on patio on the next day (when they had a chef and water)when eating breakfast. The door locks automatically and you need your key to get back in...when it works. Called the front desk asking for help...they said they would come, didnt. Had to climb over the wall, walk to main entrance to get back in. Asked them @ front desk about leaving us stranded on patio, informed they went to the pool area, didnt see anyone and figured all was well. I guess I forgive them. Just be careful of using that patio sitting area by dinning room...enter at your own risk.
Beautiful facilities and room. Extremely clean and staff was terrific. Would give five stars except the breakfast. The bacon,cereal and waffles were good but the French toast stocks were awful. The fruit was rotten and the bread was stale. There was only one person working the job of two. Everything else was terrific and would definitely stay again.
Everything was fine as youd expect from Hampton Inn. Room was clean, bathroom was great and bed slept well. Fitness center was more than adequate for quick work out sessions. There is a nice pool/sitting area. Breakfast offered also.
This is a great, relatively new Hampton Inn. Nice, quiet location near most of the restaurants and shopping in Albany. Room was clean as a whistle and the bathroom was very nicely apportioned (though the shower is a little tight). This hotel was nicer than a lot of fancier hotels that I stay at. I would absolutely recommend this location for business travelers.
I canceled three rooms that I had reserved for employees traveling to the area one full week ahead of the reservations. My card was still charged for the three rooms. Hotel management told me that three of six were canceled. I explained that I had only reserved three rooms. I was told that there was nothing they could do for me. When I asked to speak with her manager she told me that there was no one above her and that she didnt have a supervisor.
I really liked this hotel although the room was very small. Rooms were updated, clean, and modern. Good breakfast, weight room was nice. Located behind Steak and Shake that I also visited and thoroughly enjoyed; but thats another review. The hotel parking lot is a bit inconvenient, theres 2 entrances both require travel through neighboring businesses parking lots. Traffic is heavy in this area due to a congestion of businesses. There are a lot of food options nearby as well as a mall and any other business you may need
Good rooms, clean and well kept. The free breakfast was very good. This is one of the better places to stay in Albany. Their prices are a little higher than the online per diem rates, but so are most other hotels there, I think that the per diem rates should change for Albany to make it easier to stay at a standard good hotel.
I travel for work and stay on the road for up to 3 months at a time. This hotel is clean and the staff is very friendly. The lady who sets up breakfast is great and really loves her job.I have personally never seen a roach in my rooms here over multiple stays. But its Georgia.... They are out there and can always find a way in like any other insect. Get over it person who can handle 1 bug.
Accommodated a walk-in request for 2 night stay after our reservation at Country Inn & Suites by Radisson was canceled without notification. Hampton Inn has very helpful staff, a clean room, a good variety for the free breakfast, and a well stocked pantry for late night snacks. Glad we stumbled into this location and will definitely consider them first for any future stays in Albany.
When I returned to the hotel this evening my earplugs was missing. They are hot pink and have been on the night stand between the 2 beds since my arrival on 5/1/19. I called to the front desk and Jacqueline was on duty, she was very rude and inconsiderate. I explained to her that my earplugs was missing, she immediately starting saying nobody took your things. She didnt show any customer service at all. Rushed me off the phone as I was trying to get to the bottom of the situation. I then went downstairs to let her know I didnt appreciate her being inconsiderate. I then asked her for a manager number and information. At this point she is huffing and puffing not looking me in the eye as Im speaking to her. Then proceeded to take other customers as I was still trying to get to the bottom of things. The service I experienced was horrible. Something must be done about my earplugs and her as an employee. Im sure if I was Caucasian she wouldve handled the situation much differently.
Clean rooms, friendly staff. Left valuables at hotel.. they shipped them to me. Thanks!!
High quality and met expectations, for sure. The lobby was beautifully decorated for the holidays, the bed and linens were top notch, it had an in-room fridge, and the breakfast was complimentary. The location is on a busy corner which made going out for shopping or dinner tricky.
Its a good location on the northeast side of town across from the mall. Plenty of dining options within walking distance or less than 5 minutes away. Even though you are close to busy streets the rooms are quiet. The rooms are clean and modern and everything works. The lobby and breakfast dining areas are spacious.
Decent enough for the price. Everyone was nice, it was clean, had easy parking, and large rooms. To echo someone elses comment, the mattress felt like a pile of lumpy bricks with a sheet on top. Ill stay there again, but only because there are not a lot of Hilton options in the area and this is the better of the two.
After paying almost $200 for the room, it os very disappointing to make requests and they are not honored!!! I always request the first floor because i have a fear of elevators, but when i check in, i receive everything but what i requested. What good is making requests when they are not honored?? This is very unprofessional!!
I travel a lot. A LOT. Im in hotels often, but I hadnt experienced customer service like I did with the gentleman at the front desk upon check in last Friday. Ive been in Hamptons, and Fairfields, and everything around and in between and I rarely get the kind of service he offered. Also, the lobby and dining area are very pristine and posh. Not your average inn. Well done, Albany!
The room was a nice size, but it was more of a cold atmosphere. The alarm clock was glued to the desk, and the beds were lumpy. The televisions re mote control was malfunctioning. One person (Patel) at the front desk seem to work from a script; unimpressed. From the beginning to the end it was not an great experience.
The receptionist appeared bored. The room was HOT and there is a governor on the thermostat. To have a hot room at night in south GA is absurd and I did not sleep well at all. Up getting cool wet cloths to combat the heat. The young man at the desk the next morning was very nice and told me he was reporting it to the manager. I informed him the engineering person came to my room the night before and told me it had a governor and had apologized. Saving money this way is a sure fire way to keep return visits from happening. I will do an airbb before I stay there again.
Our overnight stay was great...comfortable clean & nice.. the staff was super nice & friendly as well..
Clean and comfortable but disappointing. Needed a later checkout due to me needing shower after sitting with dad all night in ICU. Clerk unsympathetic and had to pay another night because it would be after 12pm.
I just love Hilton properties! I feel at home as soon as I walk in my room. No flat pillows, clean linen and microwaves and refrigerators are open so you can see that everythings clean. I look forward to returning to my room.
Great location in the middle of many many restaurants and near a major mall. Very clean rooms. A very nice dining area for breakfast. Also when I checked in I was recognized as a Hilton Honors member and rewarded as such.
The hotel was nice and clean. The room was very clean and up to date.
Woke up with a roach crawling around in the bathroom on 8/30/14. Reported the extra guest to the customer service representative at the front desk. Was informed that the hotel is sprayed on a monthly basis. She would inform her manager and have her give us a call with a solution. The rep apologized for having the unwanted guest. Was talking with another guest....they too had an unwanted guest in their room. The manager NEVER called to discuss the situation so we decided to just check out. The manager was on duty at the time we checked out, I informed her why we were checking out early and her ONLY responded was ok. Not one time did she offer to accommodate us for the inconvenient. Its clear that this hotel is not concerned about their guest who had planned on staying 6 nights with them. Theyre concerned is about the money. I DONT HAVE ROACHES NOR DO WE WANT TO SLEEP WITH THEM!!! DONT STAY HERE.....
BED BUGS !!!!! My family and I was visiting for the holiday week and I woke up the next day with bed bugs crawling on the bed where me and my daughter slept. They offer to change our room and give us the night free. Not good enough !!!! My daughter was bitten . I will NEVER EVER stay here again
Nice, clean rooms. Colors are beautiful. Front desk staff is awesome. I stay here every time i come to Albany. My only complaint is the coffee isnt up to par.
They gave another guest a key to my room. So while trying to go to sleep a stranger walks right in! Pretty freakin scary. To add insult to injury they charged my card for my room and this other guests. Way too much money to pay for a stay in any hotel of this caliber. Find another hotel if you are planning on staying in Albany.
The hotel was extremely clean and the customer service was amazing. The only problem i had was the food was high for the little portion that gave.
Very disappointed in Customer Service. We were there after Hurricane Michael and called ahead of time to make sure the hotel was open and everything would be acceptable. They stated no Cable or Telephone but had Wi-Fi. We chose to stay with them in spite of the small inconveniences. I must admit we were disappointed when we told the internet would be available and free only to be charged at checkout. Mind you it is not a large cost, but with the lack of cable, phone, and ice you would think Hilton could be somewhat considerate of their guest. Just saying loyalty means nothing to Hilton, as we are Hilton Honors members and have stayed with them all over the world. I guess past loyalty is not important. It certainly wont be for us in the future.
Excellent room! Very clean and very well stocked with anything you might need! Everyone was so friendly and were ready to help you if there was anything you would want!
Clean an comfortable hotel. I reached out to the front desk to get my guest to check in less than an hour before I arrived. They were not able to handle my request even though most hotels have been able to do this in the past.
I would stay here again, the room was clean, breakfast was awesome, staff was friendly.
Enjoyed my stay. The pillows were a little too soft, but I cant complain about it. The bed was excellent and bathroom was clean and nice.
Nice hotel, clean rooms big bathroom, friendly staff, free breakfast, lots of parking, loung with tv, 24 hour coffee if you want. Has a many store by the counter that has snacks and drinks. Room has a refrigerator and microwave and new TVs, with hd channels.
Beds were hard, too hard to get a good nights sleep. Breakfast couldve been better for the cost. Place was clean and staff was proficient.
Not at all Hospitable by the Manager. We stopped by to inquire about renting a meeting space and was treated like second rate people. This rental could have been ongoing for many months but the lack of professionalism turned me away. We rent Hilton branded hotels all over the country and this was the first time weve been treated in such a horrible manner.
One of the better Hampton Inns Ive been to. Rooms are modern and well equipped, lobby and breakfast area are very nice, and there was plenty of parking despite being nearly fully booked.
Very nice and updated. The manager had no clue about the presentation being there at the hotel. But was kind enough to check out the person who was giving presentation and call the room.
Stay3here frequently and always have good experience. Still new feeling. Rooms nice, location is convenient, and staff is friendly. Only minor gripe is fitness room is always warm and stuffy.
Staff was great and the continental breakfast was a true experience. Great stuff and food. Rooms the halls was fresh and Clean. Thanks
Awesome rooms. The pool area is lovely & the gym was really nice and clean. The staff were great & the breakfast was pretty good!
Very nice place very clean Holly was amazing. Tried to stay as a covid worker but didnt want to work with me with pricing the manager.
Great place to stay in Albany. Have stayed here many times for work and it has always been a positive experience.
The hotel was clean and well kept. The staff was very nice and helpful. The breakfast was good also. The hotel is in a very convenient location in Albany.
Staff was attentive and professional. The rooms were awesome as was the hot breakfast. Very clean rooms...the hotel and staff was very welcoming
Please check your bank statements after staying at this hotel because they will charge you 250 for a smoke fee.
Nice hotel but the bed was extremely uncomfortable. Felt like bricks covered up with sheets. Other than that, great stay.
I would not recommend management is awful room was full of pest (roaches) was not offered another room or a refund the manager refused to give my money back don’t waste your time staying here
Extremely comfortable VERY clean. Great customer service! Great complimentary breakfast..,,breakfast attended extremely friendly! Would definitely recommend!
Excellent stay. Didnt try the breakfast but the suite was very clean. Super quiet and friendly staff. Ill be staying again.
Nice staff, clean hotel and room. I had a great stay. Highly recommend
Property is one of the newest Hampton Inns I have stayed at. Clean facility, accommodating staff and minutes from work site. Couldnt ask for more!
Hotel was very nice and welcoming.
Here working during the hurricane Michael clean up, The hotel is very clean, and the staff all are very helpful and go out of their way to make our stay as pleasant as possible under the conditions.
Room was clean, they accommodated early check in at noon. Very friendly
The staff is so helpful and kind, and the room was extremely clean. Great location, I would definitely stay here again!
The room was extremely clean. It is cozy and had a fresh fragrance to it. Free wifi. And free breakfast. Pool looked clean. Price was reasonable
Great hotel clean, comfortable beds, friendly people and fair prices what else can you expect. Would visit this hotel if in area.
Great place would stay again friendly staff and a good breakfast rooms where very clean and nice bathrooms
I stay here frequently. The hotel is in a great location. The staff is helpful and the rooms are clean.
Evening clerk saves me cookies! Rai is the best!This place is also clean and Ive had no problems in a month of staying here.
Great place to stay, very clean and comfortable room , real good continental breakfast and the staff was very nice .
Nice hotel friendly staff and rooms were clean and of the quality you expect from a Hampton Inn. The only negative was that the parking spaces were rather tight for anything other than midsize cars.
Nice clean rooms, only complaint is the breakfast doesnt start until 6
Cold showers with water preasure of a 3 year old urinating. Worst service ive ever had. Stayed in hotels 300 days a year for 10 years and this was the worst.
Good clean hotel thats in the best location for Albany. It’s definitely on the newer side. Staff is nice.
I needed a night away and this place was it. Service wonderful and the breakfast was the best. Friendly staff a must try
Very clean, nice helpful people ,would recommend it to anyone who plans to stay in Albany. Price was reasonable, shops where close by , located right next to the mall...enjoy you stay , I did.... :)
Excellent service and room. AC was a little loud, but everything else was phenomenal. I would stay here again if Im ever in Albany
Awesome experience Clerk Nakezia is very sweet there wasnt a room in albany left she took my number down and gave us a call back she said she would and she did find us a room thanks again Hampton in we enjoyed our stay and loved the breakfast..
Very nice and clean rooms, and bathrooms too! Cool, modern look. Close to a lot of good restaurants (Viet Pho is awesome!)
People at the front desk are hit or miss. Elevator was out while there and they only had 1 washer and dryer for the whole hotel that only worked 50% of the time.
Really nice hotel. Everyone was so helpful and friendly. Housekeeping was so great! Love the visit
Very pleasant accommodations, with a professional staff!
The customer service is awesome!!! The rooms are super nice and clean. Wonderful place to stay!!!
Clean rooms, pleasant staff, breakfast mediocre. Was there 4 days and 3 nights. Quiet and clean.
Rooms were superb and clean! Front desk clerk was awesome!
Clean room, friendly staff, comfy beds. But too much light got into the room and curtains would not fully close
The hotel was very easy to find. The staff was very friendly and helpful. Very nice, clean and beautiful hotel.
Superior service. Great rooms.
Polite staff, clean rooms. A little noisy area but over a decent stay. Will stay here again when I return to Albany.
Hotel was very nice and clean. Rates were good. I will return.
Room was nice but food wasnt that good pillows was very soft 😉
ALWAYS nice to stay at the Hampton Inn. 😍😍😍, Thanks for allowing our cross country team to stay. Augusta Prep from Augusta Georgia.👏👏👏👍👍👍
Beds were soft and the room was clean.
Nice hotel. Clean and tidy with very nice proffesional employees. Pretty much exactly what youd expect from a hampton.
Beautiful hotel. Staff could be more friendly.
I enjoyed me visit here at the Hampton Inn Suits because of the rooms and the service. Everythimg was excellent and o will visit again.
Very clean rooms, comfortable beds, and friendly staff.
The hotel is kept decent, however the sheets had not been changed.
In Albany great hotel. Friendly Staff. Clean rooms. Great places to eat near by.
I enjoyed my stay at Hampton Inn. My room was nice and clean.
Awesome hotel. Will stay there again.
Awesome room, super clean, great breakfast set up in the morning!
This was a very good place to stay with a helpful staff and great rooms.
Nice place to stay, staff nice and friendly willing to help in any way they can.
Nice establishment. Not right on the road. Good selection of restaurants nearby and a mall as well. Great location!
Our church comes every other year to fellowship with one of our sister churches Upon booking My Room the Receptionist hung up on me
Great place to stay at. Nice staff. Great breakfast service.
Stayed here second time. Great service and exceptional room.
Friendly and welcoming staff. Clean rooms.
This hotel was nice and accomidating, warn clean room and quiet.
Staff was excellent. They were attentive and willing to assist us in any way. Fantastic customer service.
Nice new hotel. Clean rooms and helpful staff
The manger expect to much out of the house man and Landry lady.house keepers should go down and get their own lnen
Decor is too busy. Does not give it a relaxing vibe. Staff was helpful with wifi
Our stay was very comfortable and the room was great.
There for only one light but good location and convenient
Great location around plenty of places to eat hotel is nice and clean with friendly people
Friendly staff, nice rooms, and near a lot of dining options.
Very nice, clean and modern, free breakfast too.
Rooms are clean, beds are soft, and breakfast is complimentary
Nice place to stay when passing through albanyDescent prices as well
Clean quite excellent hospitality
Great space ...plenty of food options in the area. Also a great gym near by
The service was awsome, the staff was gracious, and the décor was spot on. Thank you Hampton Inn
It has been a great stay people very courteous and helpful
Excellent service and very friendly staff.
Good hotel comfty beds and great food love the waffles
Room was nice. Breakfast is borderline edible.
Very clean hotel, everything seems very new. Excellent TVs
Good service, clean rooms, soft beds.
Great place to stay for business in Albany.
Clean, safe and comfortable, only hotel I stay in when Im in Albany
Nice and clean. 4 stars because the walls were a bit thin.
Always enjoy staying here! Close to the mall and good eating places 😉
Coffee bar was raided, no sugar. Nice place though
My daughter had a birthday sleepover she loved it there
Total reviews rating 4.3
199 Reviews for Hampton Inn & Suites Albany At Albany Mall 2023:
Review №1
2022-02-22The Staff at check in was nice. There was Pubic hair in the tub and in the towels.The ice machine didnt work on our floor.The room whirlpool tub doesnt work properly. The water pressure in the shower doesnt flow heavy and the hot water heater needs replacing because the water did not get hot. The staff at check was nice.He advise me that his Manger was busy at check out and that she would give me a call back. But she never call the hold day. I am a Diamond member..I travel and use My hilton.com account for booking and never experience these many problems to even not being accommodate some.
Review №2
2022-06-24BEWARE! This property is using a hotel trend of charging random smoking fees of $250 to plump their profits. I thought it was a mistake and called to rectify it. I spoke to the front desk and Nisha Patel (who lied and said she was not management). I was told the maid smelled something? and maybe I had company in my room?!!! The response and implications from the front desk was insulting and absurd. I have stayed hundreds of nights at Hilton properties as a Diamond member and never had disrespect as I have from this property or an accusation of smoking. I DO NOT SMOKE so this is not possible!I have been overcharged by $250.00, treated disrespectfully and the two managers with a last name of Patel have refused to take my calls. I will not pay this bogus charge and will fight it to my last breath. SO mad! Ive disputed with my credit card company and gone to Hilton corporate.
Review №3
2022-05-22Absolutely disappointed.. I called all over Albany looking for a hotel that had a pool that was open. I called here, and they told me that the pool was open, and functional and I get here and this is what we experienced. My 2 little boys were very upset. Shame on you. This is completely unacceptable for the price that you charge.This is a 50.00 hotel at best NOT 176.00
Review №4
2022-05-31The room was very clean and Customer service from Heather was exceptional. I stayed here a year ago and remembered Heather from then. It feels good to be greeted by your name as a diamond member.
Review №5
2022-02-23This isn’t about a stay!! Discrimination from Mrs. Patel that I will make sure something is done. Making my reports now to EEOC!! If you are going to be judge mental, just put a sign on the door. We don’t really want color to stay here or work here! Sad world we are in. I called Hilton to find out this is a chain hotel. So then they gave the district manager which is her husband so it’s family owned. But it’s laws to protect the citizens
Review №6
2022-04-11Really nothing bad to say about the place. Rooms were very clean, breakfast was good. Would come back. Only thing low water pressure and not a lot of hot water.
Review №7
2022-05-04Outstanding customer service on all levels! Hannah and Heather were extremely helpful! I highly recommend this property and they were very accommodating in meeting our groups needs!
Review №8
2022-06-21Rooms are clean, staff is cordial. But, food at breakfast is a huge miss with cold limp bacon, cold eggs, waffles but no syrup.
Review №9
2022-02-10Pros- Size of the room- Comfy bed- Location (Close to several establishments and restaurants)- Friendly staffCons- Doesnt clean your room unless your request for it- They serve breakfast only
Review №10
2021-09-03Exceeded my expectations, the room was fresh, clean and cute. The bed was comfy but the pillows were way too soft. Everything was nicely decorated and the customer service was awesome. I didnt really care for the breakfast, couldve had more fruit selections but overall I had a great stay and will definitely stay here again.