Heyward Allen Cadillac in Athens

Review №1

2022-07-16

Service Dept leaves a lot to be desired. They failed to do things they were asked to do, they nickel and dime you for unskilled things like putting a battery in a remote and charge a ridiculous amount to simply program a key fob that you actually buy from them, yes they charge extra to program it even though you buy it from them, I hate to even use the term but that is pure greed. I liked the sales staff at the time we bought the car, but the service dept has probably cost the sales staff even a chance of a sale when its time to trade this one.

Review №2

2022-07-05

Careful, they will definitely lowball you on a trade-in. Had a clean trade-in and the guy didnt even offer me a rough trade-in value. They literally were so low it wasnt worth negotiating. We just left.

Review №3

2022-08-18

Ken and Heyward Allen are first class. Honest, trustworthy and fair.

Review №4

2021-09-15

Horrible dealer and service department!!! My sister has taken her escalade here to be fixed 3 times and first they said they didn’t have enough people working to fix it. Then they said there was nothing wrong with the Escalade but today she received a call that they were going to turn on the car to see if they could hear the problem. Seriously 3 times and no one has turned on the car… Then she asked for a loaner and there were 3 in the lot but before the lady issued the loaner she said well did you buy the car here and my sister said no so then she said I’m sorry we don’t have loaners… so why did you ask if she bought the car there. I have had better service at the Subaru dealer down the road. They gave me a loaner even though I didn’t my car there and now this “luxury” car dealer gives Horrible service!! Don’t buy a car here they are not a good dealer and I will be reporting how they have treated us to corporate. Maybe they are treating us different by the way we look but this has been a horrible experience!!

Review №5

2020-12-10

Great experience buying a Cadillac from Heyward Allen Cadillac. If you are in the market for a car, this is the place to start. Thanks to Riley, Jeff, Sean and the entire sales team for a pleasant experience. I have used their service department for several years and they are great to work with as well.

Review №6

2021-08-10

I take the time to write reviews when things are really bad or really good this case this one is really really good ...I bought a beautiful 2018 like new Cadillac XT5 ...Stephanie was great Eric was great give me a good deal and good service prior to the sale during the sale and most importantly after the sale I will be telling others to buy their car there I’ll be back buymy next one there.

Review №7

2021-11-05

Great sales staff but the worst service department I have ever dealt with. I hate going there for service… even just an oil change.

Review №8

2022-01-26

Horrible customer service!!! I know people are shorthanded but communication would be nice occasionally.. also being nice to your customers would be a start.

Review №9

2022-08-15

Called dealership for service appointment last Wednesday but they told me it could be next Thursday instead. I was hoping to get service done in a few days. Great dealership and they followed up with me.