Kerbside pickup
Yes
Hills Ace Hardware & Lumber Center in Loganville
Categories
Location on the map
Loganville, Walton County, Georgia, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 770-466-1991
Site: http://www.hillsace.com/
Site: http://www.hillsace.com/
Opening hours
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–7PM
- Saturday:7AM–6PM
- Sunday:11AM–5PM
Hills Ace Hardware & Lumber Center in other cities:
Comments (155)
Outstanding service! This is a great Ace. Ive been here before, will come back again. Clean, organized, friendly and they have a lumber yard. They have chicks too!
Super nice and super awesome people!! They were the only ones who I could get to cut my car keys for me and they did a great job and were very clear and polite about how it all worked since I brought my own blanks. Their store is very clean and organized too!
In a time of rushed, non service oriented big box retailers, the traditional hardware store still reigns champion with their service. I visited Loganville Hills Ace Hardware and was helped by Marion. He helped me with looking up parts for my Weber grill. He took his time and made sure I had the best information. Once he found the part he gave me approximate pricing, but then went a step further. He said my grill would probably still be under warranty. With that he gave me the phone number for Weber and I ordered the part and it was free! Marion did not have to mention this warrantyinfo in favorof a sale, but I believe his commitment to servicing his customers stood above all else. Im a Hills Ace Hardware customer for life!
I love this place. The customer service is out of this world. It is a mix of old school hardware and modern inventory. Employees dont hide in back room like the big box stores.
I had a great experience at Ace recently. At checkout, Lorraine asked if I found everything I needed. I had not. The product I was looking for was found online, but not in the store. Lorraine looked up the product, ordered it and mentioned I could pick it up in two days. She then signed me up for the rewards program and explained all of the services the store provides. Ace is now my new favorite place due to the extraordinary service provided. Thank you Lorraine!
I think the ladys name was Lorraine she was wonderful wonderful customer service very helpful very nice lady.
Every time I go in here the workers are helpful and kind. Today Bob and Christian helped me find bolts for a scooter and went way above and beyond getting it fixed up for my boy to ride again. This is for sure the best hardware store around. Really glad they are here in Loganville!
I love all Ace hardware stores, and this one is no exception. There are real people who are friendly and helpful, and you dont have to hunt for them over acres of store space.
Great store. The service is outstanding and I will gladly support a store like this over the big box stores. You will not be disappointed whether shopping for garden, shop or home improvement supplies.
U can not go in this store without multiple people asking if they can help.! These folks understand good business and FANTASTIC customer service. The company I work for does big business with these folks and for great reason!
Very nice friendly folks. Glad to find any thing you need. A great place to shop.
Disappointed to find no employees wearing facemasks. When I asked the manager if he had someone with a facemask, he did not but went and got a package of them and opened it to give one to his cashier. Very courteous of him. However the cashier glared at me and in a very nasty tone said to me And I am taking it off right afterward. I own a retail store as well and insist all of my employees wear masks which they happily do. We are concerned about the health an safety of out customers. Too bad Ace isnt. Receipt says cahier was Anne.
The ladies of ACE are awesome! I called ahead to get the plug in that makes sounds only rodents can hear and keeps them away. I have such a phobia and the employees were wonderful. We decided what I needed over the phone. They took the stuff out of the package for me so I wouldnt even have to see the picture on the boxes and everything was at the front of the store waiting for me. No one made me feel crazy even though I know I am when it comes to this phobia. They were so kind and efficient. No one laughed or made me have to explain. No matter when I come in, everyone makes you feel valued.
Some of the nicest people youll ever meet work at this location. They truly care about their customers and their needs. Obviously the lady that posted before me had an issue that she didnt think was addressed correctly. I personally have a hard time believing this. I have been shopping there for quite a few years and mistakes can be made but everyone at this location has always done their best to rectify any problem.
Marion (the manager) was awesome in helping me with my situation. He was very enthusiastic and helpful.Lorraine took care of the paper work with and was very nice and friendly making me so glad I do business with Hills Ace Hardwar. I highly recommend Hills to anyone with their hardware needs.
Had a Husqvarna gas blower repaired. People in the store were very nice. however they never called me to tell me what was wrong with it or to tell me how much it was going to cost, I just got a phone call and said its ready. But they only charged me $20 so it wasnt a big deal. Now the guys outside who I gave the ticket to, they were supposed to go get my blower and bring it to me, theyre the reason I am only giving four stars and not five. There were two of them that I gave my ticket to and they walked off slowly, talking with each other as if there was no reason to hurry. I stood there for over 10 minutes waiting and then they come slowly walking back with the tool, still in conversation. This was probably just a one-off because Ive used Hills before and Ill continue using them for small repairs. Ive not had any issues previous and everybody before has always been very professional and courteous.
They were busy but very helpful. Large variety of products. Staff very nice and always helpful. Definitely recommend!
These are the most kind, professional employees in a store I have ever met. If you want excellent, good old fashioned service the way kindness use to be towards people, go to this location. I wasnt happy with my interior paint color and they honored it and we matched the color we originally wanted. Ill go back for exterior paint because of their service and kindness.
I had EXCEPTIONAL and FRIENDLY customer service today!!!! I called ahead because I was super short on time to make sure they had a specific product in stock. The lady at the register went and got it for me so all I had to do was walk in and pay. She saved me 5 minutes I didnt really have to spare. SO appreciative!!!! Thank you Ace Hardward!!!
They always have what Im looking for
I needed to find a threaded bolt for a sausage stuffer machine. I work in Monroe but live on the Rockdale side of Monroe. I first went to Lowe’s in Monroe because I was coming from work. They couldn’t help me. Honestly, before I walked in I kind of knew that was going to be the result. I decided my best bet was ACE. I had been to ACE many times in my hometown in SC, but only visited Hill’s location for some garden hose previously. Marion and Ron could not have been more helpful. They tried to locate what I needed, however it was too long. They said to me, “Hold on. Let us see what we can do.” A few minutes later they had cut the piece down to the correct size and even polished off the burrs on the metal. I will return here for my next need. No reason to go anywhere else!! Hats off to Marion and Ron!! (I hope I remembered their names correctly.)
We have been buying or x-max trees for years at this location, because of the price and fullness, great value. We are also impressed with how friendly the associates are.. I wanted to upgrade my weedeater. I visited Hills Ace, spoke with Kenny. He was very thorough and patient. He took the time to hear my needs and we decided on the Echo brand. I didnt buy then I wished to research further. My research included the online reviews, which at first had me concerned.I didnt realize at the time some Ace locations are independently operated. So, I went to the Orange company down the road to further my research. Because of Kenny being so through, I was equipped with questions and narrowed my choices. I ended up buying a lesser quality brand with the Orange ones, BIG MISTAKE!!!!!! After two weeks I brought it back.. I ended back at Ace where I coincidentally spoke with Mgr Todd. I explained my concerns where he patiently listened, then took the time out to again walk me through each department to easy each concern. He addressed down to recommending what gas to use. I ended up purchasing the Echo combo pack with Hills Ace, Loganville location. So far I am pleased and will be going back. I recommend visiting if nothing else the customer service!!! Give them a try and see for yourself
I needed some parts for my old weed eater, and the fantastic parts counter was able to get me exactly what I need before I even showed up to the store. Always great service at a quick and steady pace.
Today I called to find out if they had the specific hardware I need in stock before driving over. The man who answered the phone was kind of rude and rushing me off the phone “we have over 2000 types of bolts so we most likely have it.” When I asked if they did not do inventory checks over the phone he asked me what I needed and I told him. He informed me (without looking) that they definitely had what I was looking for. I then proceeded to go up to the store to pick up the items only to find out that they do not even carry the sizes that I need. I worked with an older gentleman for about 20 mins who really wasn’t much help. He didn’t seem to know the inventory well and seemed kind of confused (but I appreciate that he tried). Finally, I left with nothing I needed because I was going be late for an appointment (which is why I called in the first place to verify that they had what I needed before driving over). This was so frustrating! Two stars are for the older guy who tried to help me in the store. I appreciated his effort.
Its nothing about the store or service. Its about no one is wearing masks. Not the workers and some customers. Ill asked, but they said it wasnt required. I wont be going back until the pandemic is over.
Great assortment of products and SERVICE! If Home Depot or Lowes doesnt have it....chances are Ace has it! I really need to get out of the habit of wasting a lot of my time going to the big box stores which offer no help, dont have what I need...then I end up at Ace anyway. And I need to support local business owners!
I live right across the street and never thought to come in here. Home Depot doesn’t cut glass so that led me to Ace Hardware. Probably will not ever go back to Home Depot. I had the employees constantly ask if I needed help or any questions. Richard helped me out with the glass I needed cut and so very kind with helping me decide how to get in the window. He carried it out to my car! If that isn’t great customer service I don’t know what is! Thanks for not making feel crazy for not knowing anything about hardware!
When you cant find it anywhere, go here. They always seem to have what others dont.
Great personal service! Big boys Home Depot and Lowes just cant offer you this level of service!
Had a great experience at Ace today. Been looking all morning for a black light with no luck. Told to try Ace. So glad we did. Not only did they have it but the assistant was very helpful. Her name was Lorraine F. So thankful for the fast friendly service. Thank you
Nice friendly staff that are happy to help but small and poor selection. They didnt have 1 of the 4 things I was shopping for, and they were not specialty items by a long shot...
I have shopped here for my business for over 10 years. Not a great deal, but I have spent some thousands of dollars here over the years. Refused to honor coupon that they mailed to me in marketing flyer. 20% off propane. No indicated specific restrictions on coupon except valid dates. Did mention that some terms may apply. Took (2) 30 lb Propane tanks for refill. :Offered coupon. They said only applied to 20 lbs of propane. (Not on coupon, not in store, verbal only.) We offered to have it apply to first 20 lbs of one tank. Refused, so apparently physical size restriction of possible volume was another trigger, not on coupon, not in store, verbal only. Perhaps a 20 lb cylinder would have triggered a response for a 1 lb portable camp stove refill only. I dont know, but I know this. Not on the 96% of retailers I intend to do business with. That $3.00 will cost them far more in personal dissatisfaction of the shopping experience and that of my spouse, who was the impacted party. She has a long memory, and it is unlikely they will see her again in her lifetime. The indications to us were that they were betting the farm on honoring that coupon. Their refusal to even honor the verbally stated restriction, when we purchased 3 times that amount has left a long lasting bitter taste for this retailer. The dollar value pales adjacent to the principle of offering a promotion with no intent of honoring it.
The staff-. People make a difference. They know their products and their store. Excellent customer service . They ask how to help and take you right to what you are looking for. Great job from the front to rear of the store. Great job. Who needs a big box store
Had some screen windows redone here and they did a great job at competitive prices. The great thing about Ace Hardware stores there are always hidden things you will find that you need that you didn’t even realize until you see it.
Great service with buying Echo string trimmer. Mike went above and beyond to explain all features and benefits and help me make a informed decision. They even registered the warranty while in the store.
Gail was really nice, and helped us find what we were looking for. We had tried Home Depot, Lowes, Office Max, Walmart, and NAPA; but Ace was the only store that had what we were looking for in stock!
If youre building a house yourself, do NOT use Hills Ace Hardware in Loganville/Winder. They completely screwed up our entire floor system by taking it upon themselves to re-design the entire floor system without our knowledge. It wasnt even mentioned to us that they made any changes to our plans. We sent them our home plans to get a quote based off that and we, for the life of us, cannot figure out why they would decide to change our plans that we sent to them to get a quote! They are completely unwilling to make things right. We are coming out of pocket more money due to more materials needed and more framing labor. They just lost our business for the rest of our home build and in the future!
Awesome customer service. They make lowes and home depot look really bad. No comparison at all
After ordering blades and a belt to make the tractor move I went to pick them up. The blades and belt were taped together. The blades were mulching blades which I did not order. Waited another 45 for the guy to figure out what the heck he was doing!! My son came home to fix the mower yesterday. Guess what...wrong belt!!! Now I just spent another 30 minutes trying to return the belt and theyre telling me this isnt the belt that was ordered or sold to me!! I said its the belt that was taped together with the blades!!! Unbelievable!!!! She finally figured it out that THEY put the wrong SKU in!! Great Im not a thief after all!!I will never come here again!!!! AND I will tell everybody I know about it!!
Only ace had someone with the expertise to find parts for my tiller, pressure washer and weed whacker. Neither Lowes nor home Depot did and it was difficult to even find any body to even try. At Ace I walked in and was greeted by, what can I help you with? And then he took me to a terminal where he looked everything up cross referenced it and got me the right parts.
Love shopping here mrs Gail and Mrs Mary are the best and Mr Bob did an excellent job helping us find us what we needed today
I shop at this location once in a while and always satisfied with their customer service and knowledge.
Love the excellent service I get at this store. And they always have what I need.
They are still maintaining a good selection of items that other stores are lacking. Incredible hardware selection!
As always, they have what I needed when other places didnt. Wonderful staff too.
Good service and they have some unique items that the bigger places don’t carry. They refill liquid propane too.
This place has one of everything! Reminds me of the old hardware stores in small towns before the big stores came around. Staff are friendly and ready to help.
Love this store. They have a great selection and great help to find things and suggestions for what you might need.
Always like going there, very helpful,and very knowledgeable on any questions I ask!!
Love this place great merchandise good prices and the staff is great they always make you feel like family.
Great people. Had everything we needed and had propane refill waiting for us when we were done shopping
Came in today and had a great experience. Thanks Todd! I got that crib put together.
Very good Hardware store. Good customer service. I recommend this store for all of your Hard work needs.
Always very courteous. Very helpful. Friendly. If Hills doesnt have it, you probably realy dont need it.
LOVE ACE HARDWARE! Always helpful and pleasant!
Item easy to find with employees more than happy to help. Very good place to find what you need.
Fast friendly service, they were short on what I was looking,g for, ordered from nearby store will have tomorrow,
A huge selection of hard ti find items and staff there is extremely helpful and friendly!
Bob was very helpful. Loaded my chairs on buggy
Call to get a price for some keys to just get cut that I already have that I ordered off line and the lady says that will be $35 dollars a piece and I said that that is ridiculous and hanged up the phone......wow really .....
Kenny and lewis are always knowledgeable and helpful. Thanks for the quick diagnosis on the chainaaw
Great selection of products and GREAT service.
Most caring associates I have experanced. I will shop here again
They good and very helpful there 🙏🏽😌
Always a great place to shop for almost anything you want or need
Helpful staff, but none of the workers wore masks.
Always looking to help! If they dont know they will find out!
Love this store-workers are wonderful - n treat me wonderfully -
If your Black do not shop at this store they are racist.
Very good service and found everything I needed.
Very friendly and helpful staff. Much less impersonal than Home Depot if only because everyone is physically closer to you in a smaller store. For the big box fans this Ace may be worth a regular visit to regain some of the value in the shopping experience that the monster stores have eroded.
Great service
Plants were a little high nice injoyed it thanks
The guys that work here are awesome. If you have a question, they can help.
Local business, good people, great inventory.
Customer service was very helpful. In and out in less than 5 minutes.
Great store. Helpful employees!
We love AceAlways answers my questions, very helpful.
Friendly knowledgeable staff always has the parts I need when I need them
Love this store. Nice, friendly, helpful people.
Great place to shop.....better than going to the Big Guys.
The sales man was very helpful.
A hardware store with friendly and knowledgeable staff...a rare find in todays World!!!!
Always great customer service recommend them highly
They always have what I need and take care of me!
This location has friendly staff members and the kind of selection you would expect from an Ace
Hell of a place to get into n out of for deliveries n a large trk
As an professional engine builder this place has everything big to anything small what it takes for a minor or major project to get completed
Had the right bolt for my mower. Thanks
Ace has the best grilling selection.
Love their prices and they are always friendly
You will NEVER get this level of service anywhere. .visit soon see why it is my favorite place.
Austin helped us and was a big help. Very knowledgeable and friendly.
Employees would rather chat with there buddies up front instead of helping.
The people here are super nice people and very helpful
Always a great experience at this site 3.
Great folks- moving on up, but still a small town type place
Excellent service n great products, service with a smile.
Great store with lower prices than the competition.
We were looking for a section of hose for our gas can.
Extremely helpful & polite as always!
Because nobodys ever perfect but theyre close
Big box selection with mom and pop style service.
Have to have app to use coupons horrible
Much better than the Winder location!
Very helpful and good prices
Them guys are sharp...
The most helpful people when you need help
Excellent friendly customer service
Great customer service!!!
Never had not one problem
Everyone was very helpful ☺️
Everything I need regardless of how crazy my projects are.
Reasonable price and very friendly
Allways helpful and friendly
Good service and good price
Love shopping here,friendly environment
Pleasant shopping experience Knowledgeable personnel
Always very friendly!
Good place to shop
Always helpful, always friendly!
Great friendly service!!!!
Very friendly and helpful
Always has what I need for the job.
Always have what you need
Very knowledgeable staff
Great friendly service
Always outstanding service
Everyone is always helpful.
Very Helpful
Service is wonderful!
Love this store!!
The most helpful place
Friendly service
Great experience,
Excellent service.
Had what I needed early..
Very friendly staff!!!!!
ACE IS THE PLACE
Propane service 💯👍
Nice people.
Friendly!
Helpful people
One stop for anything
LOVE ACE!!!!!!
Total reviews rating 4.7
155 Reviews for Hills Ace Hardware & Lumber Center 2023:
Review №1
2022-03-05John at ace in Loganville went above and beyond my expectations he made me feel confident about my windows being installed he cut my glass perfectly
Review №2
2022-06-12It seems like they always have exactly what you need when youre looking for random items. They also have competitive pricing and truly wonderful people working there.
Review №3
2018-07-14Went to this Ace Hardware for the first time, and was quite impressed. This location is much larger than most Ace’s I have been to, and it had a lot more selection. The staff was very helpful, and made sure I had everything I needed. It may not be the size of a Home Depot or Lowe’s, but it makes up for that with personal service, and fast transactions
Review №4
2021-12-15Excellent customer service! This was my first time at this location because the one nearest to me did not have what I needed in stock. I had two associates help me and they both had amazing customer service. Helped me find my item quickly and just an overall joy. Store was also nice and clean and larger than some other locations I’ve been too. Absolutely five stars all the way.
Review №5
2021-12-03I really love this store! Nothing beats walking in to a local store, and getting the feeling of exactly that. Always greeted when I walk in, and always approached with a help offering. I recently purchased an extension ladder here with the best price in town, and I was given free delivery. This is an A+ store👍
Review №6
2022-07-12Always good to do business here instead of the big box imo
Review №7
2021-06-12Excellent Customer Service Here! Question of the day “Hi can I help you?” “Do you need help?” This store is very neat and well organized. Easy to find items with full of smiling and very knowledgeable employees. I love coming here. I always feel valued as a customer🙂
Review №8
2021-08-26Everything I can buy from here, I buy from here. I despise big box stores. At Ace, not only is it convenient, but the customer service is excellent and they have knowledgeable employees.A few years ago our hot water heater went out. I went in, never having replaced one before, and the gentleman not only sold me a new one but everything I’d need to install it, and filled in the gaps in my knowledge regarding the install.
Review №9
2022-03-01Good customer service, definitely go back there to find parts and to be fixed
Review №10
2021-08-03Great service and excellent products. Weve bought a LOT of paint here and they are always very helpful in selecting the type of paint and sheen.They also seem to have a great selection in product at various prices.