Holiday Inn Express Hotel Atlanta NW - Powder Springs in Austell


4.3 (199 comments)

Review №1


Listen, everyone has good days and bad and when you deal with short trysts ala Pretty woman every encounter will be different.Me, I went full Sugar daddy on this place and spent 2 months here. When I started our nightly rendezvous I was but a mere Wood 5 member. At the end of our short-but-sweet relationship and I became a Gold 1 man. Thats to say, I stayed here...a lot.These folks are Excellent, sure mistakes happen but overall they hustled hard to get everyone situated, accommodated, and sometimes inebriated. The GM is one of the hardest working personnel Ive ever met and the staff is incredibly friendly and hard working! They try their best to make sure stuff gets done so if they cant make it happen, there is a reason. Please be patient, you will live longer.They are especially accommodating for traveling workers and they love us Nurses! Is there a cheaper place to stay? Maybe, but they made sure I came back every time.If Im ever in the area for any length of time, Ill give you one guess on where Ill be staying, cause thats all you will need!

Review №2


For hotels in this category, this one does well. The appearance is relatively fresh and modern. The rooms have been updated and have such amenities as USB chargers scattered about. The one thing that needs upgrading is the air conditioning system. The unit in the room is unreasonably loud when it kicks in. Beyond that, the room was good. The included breakfast rotates daily and includes something for nearly everyone. The overall setting is clean and pleasant and I recommend it for someone looking for something in this category and in this neighborhood.

Review №3


The hotel was very comfortable. The staff were welcoming, warm, efficient and professional. Breakfast was good, although the location of the coffee seemed odd, as it was well separated from the food. Also, the coffee preparation area did not have much room to work.

Review №4


FYI, I stayed here 3 nights due to an emergency situation and the place was average. The staff was courteous and professional. In the end why I gave one star was the fact that on my final day I requested a late checkout and was promptly advised that any late checkout was $25 per hour with a maximum of 2 hours and was it okay to add that charge to my bill. Really?.... I rejected the offer and found somewhere else to kill 2 hours for FREE. I would never ever again state that I stayed at the Holiday Inn Express

Review №5


We asked for extra towels/rags and was told we had to wait an hour and half for them. At the point, I went to the local Ross around the corner to buy some. We had 3 people in the room and only 2 towels. There were ants in the room and one was crawling on my face while I was sleeping. Great location, bad experience staying there.

Review №6


I was going to rent a room here, but my pregnant wife needed to use the restroom while I checked us in. The restroom was locked so I went to the front desk and asked for the key. She said was I a guest and I said not yet, so she said I couldn’t let my wife use the public restroom there. I said, I’m checking in. She still said she can’t until I checked in first. We’re going somewhere else. I don’t care how good it’s ranked. No humanity.

Review №7


The location was convenient to restaurants, roadways and the education facilities that we were using. Staff was very friendly, courteous and helpful. Breakfast was very good and a good variety. The lady working at the breakfast staff was very helpful and incredibly pleasant. The rooms were clean, comfortable and well furnished. Noise was very low to none. The pool and workout area are well maintained. Thanks for a great stay during an intense week!

Review №8


The hotel is fine. The reason theyre getting a one-star review is that I needed to cancel on the day of the reservation, which Ill admit was after the cancellation deadline, because the family member for whom I purchased this room has a contagious disease. I didnt find out until after the cancellation deadline. In the age of covid, they should have made an exception. This just proves Holiday Inn is one more business that puts profits ahead of people. I wont use this business again because of their lack of ethics, not because of room quality.

Review №9


Its location is a bit odd. Its behind a shopping center. So one side of the hotel your view is of the back of it. Other then that its clean. They offer breakfast. The front desk was super nice and if you check in at night time they give you two beers and a bar of soap. Do not check in early! There is a charge. I was charged $30 and the other person I was meeting up for work was going to be charged $75. Obviously, he didnt check in. I guess this is something new.

Review №10


The staff was phenomenal for my recent stay. Everyone was so accommodating and I had the best customer service experience ever! Clean and the food was amazing! Whatever people you choose are top class! Thanks Ladies for an amazing stay!

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