Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
Jackson Acura is a cut above the rest! I live all the way in Lithonia, and I don’t mind driving all the way to Jackson Acura. Their customer service is so good. I work with Yvonne and she is so sweet, caring, and concerned about my experience every single time. This is my second vehicle from Jackson Acura. I don’t plan on changing anytime soon.
Friendly and helpful for a service I needed for a recall and oil change! Jackson Acura provides a transportation service if you want to leave while your car is with them. They even communicated other issues found with pricing so I could approve or decline via text. I definitely recommend and will visit again.
I recently had my vehicle serviced at Jackson Acura. The service was amazing! Yvonne worked with me to get my jammed seatbelt fixed and a few other things on my car that needed updated. I ended up having to wait for a part to come in for a few days but as soon as it came in I was scheduled for an appointment where I used their pickup service! It was very convenient and super helpful considering I am pregnant and past my due date! I was so glad to have the seatbelt and other things fixed so it could be ready for our first child! :) Thank you, Jackson Acura!
Great location with easy entry/exit accessibility. The staff is helpful and welcoming. This was my first visit in for service on my Acura. Although I live closer to another Acura dealership, I will most likely make Jackson, my dealership of choice.
The service center is quite a bit confusing upon my first visit . Coming from Toyota service Centers to an Acura service center, there were no directions or signs for lanes with appointments or walk-ins. I had an appointment to change oil and rotate tires. Nick was helpful at explaining the amenities and the service breakdowns I was receiving and what to expect in future visits with my vehicle. It was less than 5 stars simply because the enthusiasm and support was “less than the best” I’ve received while servicing my vehicle at any place. I’m not talking down on anyone or anything. It was pretty average on wait time, customer service, and pricing of services. If I’m being honest, the engine air filter and cabin filter is overpriced. They’re charging almost $100 for it. The service center is right in the middle of what to expect and not expect from a dealership.
Rob Flauter was our sales person and he absolutely fantastic during the entire process. I have had several poor car buying experiences in the past and this experience was the total opposite. Rob made it all easy to understand, gave us numerous options that we requested, and he acted in a timely and professional manor during the entire experience. I know where I’ll be going when we upgrade our next vehicle!
Yvonne R. is the gold star standard in the automobile industry, because she listened to my concerns, kept me actively in the loop, and was transparent with the total cost of repairs! She is a RARE GEM. Jackson Acura I hope you keep her happy.Brian the mechanic technician successfully found the electrical issue and refreshed major components under the hood to make things run like butta, and we appreciate his diligence! Thank you!
Yvonne was so eager to help and make the experience both fun and informative. Thank you for the excellent service. I also enjoyed visiting with the ladies also waiting for their cars. Actually it was a fun time and I got my car checked out before a trip to boot.
Yvonne the service representative was excellent and professional.Service was performed quickly and theissues were resolvedI was surprised that Jackson doesnt provide a car wash with every service. I was used to this at the Lexus dealerships.
I find Jackson Acura in Roswell very convenient to service my vehicle. They have the option with loaners or a Lyft service to get their customers back to their routine without having to wait at the service location and they drop the vehicle back to your home after the service if customer is not able to pick it up. This is very helpful. I have always been helped by Yvonne Russell, who is a great help in making decisions when it comes to prioritizing the services needed at that point of time.
I purchased my RDX from Jackson Acura and have been satisfied with their service ever since. The entire staff has always been very helpful and courteous. I would not recommend another Acura dealership but Jackson!
Jackson Acura Service Dept and Nick Covino were awesome! I drive down from Blue Ridge whenever I need service - which is not very often. My car and I are well taken care of. Anything that does not need doing is never done. I appreciate the honesty and the professional service. I would not seek service anywhere else.
I LOVE Jackson Acura. So polite and professional. They always make me feel welcome and have handled all service visits with no issues.
I had a great experience purchasing car here. Dealership made the process very simple and quick. Paul silverman provided nice service and answered all my questions. Thanks to Jackson Acura!
The Sales department at this dealership is fantastic! They really take care of their customers. Reggie my salesman is attentive, diligent, and really takes care of his clients. I just purchased my second vehicle from JA and will return for a third in the future!
This facility has so many friendly people to help. They are efficient, effective, and fast. I continue to come here because they know what they are doing and considerate of my cars needs. I will continue to come here knowing my car is in great hands. Thank you for all you all do!
Yvonne provides excellent customer service to her clients. She keeps you informed on the progress of your service and does it with a genuine smile. She has a great personality and attitude.
Sergei Potapoff is an excellent sales person and he made the task of buying a car very simple. I didnt want to go in the dealership due to covid-19 concerns, I had the option of the car coming directly to the house, a very nice service. The price was excellent and the car, a 2020 MDX, is a dream. Thank you to everyone at Jackson Acura, especially Sergei!Update: Sergei has continued to be a wonderful source of information about my new car. He referred me to service advisor, Yvonne Russell, when my tire sensor was giving me trouble and she was also a great source of help. Jackson Acura hires great people, very pleased!
This is a fantastic Dealership. Jackson Acura has giving GREAT SERVICE since 2007. My Service Advisor NICK COVINO, has always given me EXCELENT SERVICE and is very Professional. Thanks again Nick.
The staff was efficient, kind, professional, and very easy to work with. The service facility was nicely set up for customers. I’d prefer to come to Jackson Acura for service than anywhere else!
The service I needed was a routine A1 on my 2020 TLX to prepare for a driving trip. When I returned home from my trip after putting over 1500 miles on my car, I discovered that my tires had been over inflated to 37 psi cold which then caused pressure to be as high as 42 psi at interstate speeds. I know that overinflated tires result in increased wear and could be less safe. The tech responsible obviously was either careless or was not properly trained. Either is unacceptable.
Purchased a 2022 MDX from Jackson this week. Best auto buying experience ever. Paul, Quani, and Kevin were professional, non-pressure and friendly. The buying process was smooth and straightforward. I plan to have the MDX for years but would definitely go back to Jackson again.
I have used Jacksons Acra since I bought my 2015 from the dealership. Nick has been my service advisor for nearly seven years. The service is great and they have gained my trust.
Quick, courteous and professional service. I have now serviced my 2020 Hybrid MDX twice and am very pleased with both visits. I plan to continue using Jackson Acura.
I had the pleasure of working with Paul in sales and Quani in Finance.Paul was very knowledgeable and provided a fantastic, pressure free experience. Quani was equally fantastic and helped me secure a loan at a rate even better than advertised through Acura.
We had a wonderful experience with Dimitri. He spent a lot of time with my husband and I, extremely informative and definitely wasn’t pushy on selling us a particular car. His main concern was that whatever decision we made, we were happy 😊
There was an issue with my vehicle caused by the service tech the previous visit to the dealership. It should have been a rather simply fix, although most like would take some time running down. However, two service writers and the tech took the position the issue with my vehicle was as designed by Acura, thus nothing wrong. Upon showing Rodney the service manager this was an incorrect position, utilizing a 2022 MDX on Jackson Acuras showroom floor. Given my MDX is a 2020 model year, Rodney ultimately took the position because the model difference the comparison was not valid. The issue is the tailgate (after a previous service at Jackson Acura) will no longer open without the key fob, even when the doors are unlocked. Jackson Acura has taken the position this is as designed and a safety feature. When ask why then did the tailgate previously open without the fob when unlocked prior to Jackson to service the vehicle the response by two service writers, apparently the service tech and Rodney was the tailgate works as designed. When it was clear Rodney nor his staffed cared to listen to logic and reason, I stated I would take my vehicle to a competent mechanic to have fixed. This was simply do to there being some wire connections pulled loose during the previous service performed by Jackson resulting in the tailgate no longer operating correctly. It was also found the driver side door would not lock when using the auto lock feature; either when exiting the vehicle and using the lock button on the door handle or the when using the fob. The drivers side door could be manually lock, but then must also be manually unlock. In Rodneys defense he was unaware of this issues, as was I at the time of our encounter. The vehicle had been serviced only at Jackson Acura. As is relates to oil changes, tire rotations, no issues. However, when there was warranty work to be completed initially service writer did not want to cover under warranty. Then post warranty work is when new issues where discovered and Rodney no longer wished to address issues caused by his staff, but simply continue with incorrect information. Its a shame, I chose to go the a dealer for serviced based upon the fact the service writers and tech only work on Acura vehicles. Acuras entire line up is five vehicles. I seriously doubt there is a lot of service performed on NSXs. This leaves two sedans and two SUVs. How can you not become a product expert when you only deal in essentially four vehicle; which are grouped into two categories? Hopefully by poor experience was the outlier.
Yvonne is the BEST service representative we have ever dealt with, the great service we receive at Jackson Acura is the reason we have our Acura services there!! Keep up the outstanding work!
Absolutely loving my my new RDX! Would highly recommend working with Sergei at Jackson. He is always quick to respond and willing to help when I need anything involving my car.
Mike W, did a great job explaining every benefit of the certified used program. Never pressured us one way or another. Let’s us take our time and helped us make the best decision on our 2020 MDX!
I had a really great customer service experience at Jackson Acura. The parts and service department reps were awesome. A big thank you to Yvonne Russell,..you always take care of me. The entire staff are also just very nice and the dealership is clean.Even though I live 20+ miles away I will return to Jackson Acura for my future service needs.
Not a great experience this time. I always goes to Jackson Acura for my car since 6 years but never faced bad experience it this time sales representative and service was not good. I changed brake pads and when I got the car it’s giving lots noise and I have to go back twice to fix, they didn’t even check before delivering the car to the customer. Very disappointed..
Michael Wiest was a knowledgeable and professional consultant to work with, and Yvonne is great at maximizing warranty coverage and makes maintenance appointments simple and straight forward. Wonderful group of people
We recently purchased MDX from this place and must say that the experience was exceptional. Reggie was our salesperson and he was very transparent. There was no up selling at all and they were all very friendly. Best of all they did not upcharge me when most dealers do now. HIghly recommended!!
Excellent experience throughout the process right from enquiry till vehicle delivery! Special thanks to Mr. Sergei, always very proactive and supportive, he is an asset for Jackson Acura!
My service was completed before the promised time. Yvonne was very helpful in helping me with iPhone connection issues. This dealer always goes above and beyond
Sergei, our salesman was so helpful. I had called and inquired about a new MDX and he said he would work something up and call me back. He called back with a great price, walked me through the application process and finance and delivered my car to my home all within a few hours.He was wearing gloves and a mask and showed me all the particulars about my new car. He has followed up with me a couple of times to see if I have questions about my new car.This was the easiest car buying experience I have ever had, and I have bought a lot of cars in my lifetime. I give them 5 stars for honesty, integrity, ease of purchasing, and follow-through. I will buy all my new automobiles from Jackson Acura.
Great service and professionalism wherever one of my three are serviced at Jackson Acura. Service manager Rodney please keep up the great work!
Excellent used car purchase experience. Thank for providing that Rob! Millie loves her new wheels. Great place and people! Highly recommended!
Excellent and speedy service as always - customer service advisor kept me informed through the process and provided an accurate estimate of time so that I had minimal impact to my work day.
We had excellent service and were in and out in less than 40 minutes for oil change, tire rotation, wash and vacuum. Thank you!
I always entrust my car to Jackson Acura. Nick C. provided excellent customer service on my last visit when I went in for an oil change and other routine maintenance. Nick was polite, helpful and knowledgeable!
Jackson Acura always knows how to take good care of their customers. I moved out of state and came all the way back here to get serviced it that counts for anything. Yvonne was amazing, helpful and hilarious 😂 highly recommend.
I was in and out fairly quickly and the service advisor (Yvonne) was friendly and helpful as always.
I always receive excellent customer service at Jackson Acura. Nick is professional and has been great when I bring my car in for service. Thanks.
Quality service center! you wont be disappointed. Knowledgable sales staff. very nice experience
I love visiting Jackson Acura. No I dont like the fact that my car needs service and maintenance and repair, but all those things are necessary and Yvonne at Jackson Acura makes it a wonderful and friendly experience. I appreciate the opportunity for professional work space, nice snacks, a variety of drinks and friendly people.Yvonne is a rockstar and if you get a chance to work with her consider yourself fortunate!
Im on my 6th Jackson Acura - just picked up my 2022 MDX. Dont know what I would do without Reggie Hammond, sales; and Nick Covino, service. More like family than a business relationship. In a word...FABULOUS!
We love our new car (Acura MDX) from Jackson Acura. A friend knew we were looking, and referred us to salesman Michael Wiest who took great care of us. Mike really listened to understand our needs and then worked hard to find a vehicle that perfectly fit our needs, desires, and budget. The entire experience was smooth, friendly, pressure-less, and professional. We highly recommend Jackson Acura (and Michael Wiest) for your next car purchase.
Amazing service. Jackson Acura knows exactly how to honestly do business with their customers. I looking for a new or certified pre-own Acura, then look no further and contact Michael Wiest at Jackson Acura. Not only is a fellow Military Veteran but also the most honest person I have ever done business with in a auto dealership.On top of great service, their facility is great. They really know how to make a customer welcomed at all times.
Michael Wiest was professional, friendly and informative from our first conversation and beyond my purchase. The whole staff at Jackson Acura made me feel comfortable, answered all of my questions thoughtfully and were super helpful. Needless to say, I’m happy with my purchase, their service and would recommend Michael and his team to anyone looking to make a trade or buy a new vehicle.
Wonderful, professional staff. Speedy in and out service. It was a great experience my first time to Jackson Acura.
Terrible experience. Took my car in for a simple alignment. While waiting all of the service techs argued with each other about having no wifi and printers and bickered constantly for everyone in the waiting area to hear. When I left, alignment was still not corrected. Their car wash / dry at the end of the service left terrible swirl marks on both sides of my car and now requires a full detail to hopefully restore. I called about the swirl marks and no one seemed to care - as if it was my problem to solve. I will find a different Acura dealership for service next time.
Ask for Sergei when you get there! Great service, super quick. I did mine online and when I got there in person, it was quick, efficient and they didnt try to BS me on anything (the opposite of most big dealers from what Ive seen). Highly recommend.
Nick did an awesome job of finding me a loaner car for the day, even though they had very few. He also got the car done before the stated time. I appreciate that he was very conscious of the time.
Cody was excellent in helping me and taking care of what needed to be done on my MDX.
Awesome customer service and very knowledgeable technician at this Acura dealership. Thanks Paul for always helping us in any way you can !!!
Love that they are so efficient with there services and have so many modern options for different services. My rep was on top of her game. Love her Yovan.
Knowledgeable, courteous and helpful staff who adhere to manufacturer’s recommendations as opposed to pushing unnecessary fluid exchanges and chemical additives.
My experience has always been 5 star. The dealership feels very welcoming. Yvonne Russell is the best service advisor! She takes care of her customers needs and goes above and beyond for you. I highly recommend Jackson Acura.
I enjoyed working with Sergei Potapoff. He possesses outstanding product knowledge and provides excellent customer service. He was very patient throughout the sales process and was helpful in letting me make a decision on purchasing my new RDX. OIt is easy to see why he has won numerous sales awards. He is an asset to the Jackson Acura dealership, as well as the Acura brand. I love driving this car! Fun to drive. High quality.
Sergei is outstanding. 4th vehicle I have leased thru him and always great experience!
Stopped in to get service without appointment. They had issue taken care of fast and friendly. Go see Reggie H. to buy your next Acura. Great deals, no hidden fees and all around exemplary dealership.
We recently purchased an Acura for my mom because Ive always had such a wonderful experience with this company, present time included! I wish I could find the man who sold me my first Acura, I was young and didnt know anything about cars and Im so fortunate that one, a 1998, fell into my lap; that was in 2010. Not only do I still have the 98, but now also have a 2016 plus the one for my mom. Great cars, great service, thank you!
Excellent service, easy to deal with. Sergei is wonderful to work with. He stayed on top of things and communicated with me often, since it took a while to get the new auto in. Highly recommend Jackson Acura and Sergie!
I purchased a 2017 Nissan Rogue from Jackson Acura. Michael W. was very knowledgeable. Ill definitely recommend this dealership to others.
I had my car serviced a week ago. 30 point inspection, a couple of thousand dollars in repairs and yet a week later the car died on 400 in the middle of rush traffic. Alternator and battery. What kind of 30 point service was that? Very poor.
I have visited this dealership twice since I wrote a poor review for the service received in May of 2020. After being contacted personally by the service manager Rodney I was assured that my experience was not the Jackson way and proper feedback and any necessary action would be taken! He encouraged me to come back, in which I did and on both occasions I was glad to have made the hour plus trip. My service advisor Kendall is awesome. He always take the time to listen to my concerns and addresses them with ease. I am glad I came back and I am considering purchasing a another Acura this summer from this same dealership. My philosophy is that if is not broken then dont try to fix it. Keep up great work Rodney and the team!!
Great Team, Great selection, GREAT service! Michael and Team always treat me well, and Im a repeat customer for that very reason. Car shopping, car purchase, and car service can be a nightmare - but the team at Jackson Acura make it a pleasure. I very much appreciate a pleasurable and pain-free experience at the dealership. Thanks, Team!
I appreciate Jackson Acura, however; my squeaky break problem still needs to be resolved!
I went to the showroom to test drive RDX and proceed further if i like it. My associate was Reggie whom I felt having little to no interest showing me the car. I felt him making comments just because of my race .. im not sure but I just asked them more information on the shipping handling costs.. to which he answered me Dont you want truck drivers to eat and live? and I felt it really rude. From a customer standpoint I would have loved to see a little more enthusiasm and smiles on their face from sales which feels inviting to the showroom. I ll buy my RDX but not from Jackson Acura
After having a horrible experience at another dealership down the road, my wife and I went to Jackson Acura and had an amazing experience with Sergei. He was professional, detailed, polite, and really made us feel like our experience, not our money, was the most important part of the deal. He truly delighted my wife and we will only purchase vehicles from him, going forward Jackson Acura is lucky to have him on their team. Thanks again, Sergei and Jackson Acura for a great journey!
Reggie Hammond is THE man! Awesome customer service and so glad he put me in my first ever BRAND new car! Dimitri was also extremely kind, greeting us immediately as we walked through the doors with a smile and assistance! Thanks so much, Jackson Acura!
I have been thoroughly pleased with Nick Covino and the service team at Jackson Acura for years. From check in to check out I always feel taken care in a professional fashion. I thoroughly recommend Jackson Acura for ones Acura servicing needs.
I have mixed feelings about Jackson Acura for numerous reasons. I have been bringing my vehicle here for all my vehicle needs making sure to upkeep the maintenance on my vehicle. In the past there have been a few small hiccups here and there, nothing I wasn’t willing to overlook because I try to be realistic and know that sometimes things happen like when they forgot to reset my car after an oil change and I had to do it myself with the help of the wonderful service lady (Yvonne) or that time my vehicle was shaking so bad because they never did the alignment after I had just left drove out of the bay from getting my vehicle serviced and brought it in for that particular reason. Those things I can deal with, annoying but fine I can move on. Recently (August) my vehicle had a broken strut, this part was supposedly ordered when I was at the dealership for routine maintenance and since it’s covered under my vehicle warranty it would be covered- ok cool! A few weeks pass by and I occasionally call to speak with someone in service (Sean/Shawn?) we had a candid conversation about the fact this particular part is on back order and how everything is running low- ok cool I’m still understanding but annoyed. I followed up once more to be told “ the part is still on back order” sooo by this point it’s already NOVEMBER!!! That’s right I’ve literally been waiting this long!! **I will say that after raising hell, my part was put in and Jackson Acura did their part to correct it but here is where it’s just plain bad business! I had to call and get Acura services directly involved they are ones who informed me that back in August 2021 my part was NEVER ordered!!! That’s right, they looked it all up in their system and nothing was listed for my vehicle since I had to provide a parts # for what was “ordered” and was advised of this.I’m not writing this review in a malicious manner but rather as to make others aware and let the owners of this particular dealership know that at some point, accountability must taken.Ohhh how the mighty have fallen.
Just recently bought my 3rd car from Jackson and I highly recommend & make sure you go see reggie best salesman ever!!!
When I arrived, I was greeted by a polite young man who passed me on to a service manager. I stated I didnt have an appointment and they said no problem. They took down my information and I was given a time on Saturday it would be ready. All was good to this point. I asked for their business card but was given this little square piece of paper 1/2 the size of business card. They said, download the Jackson Acura and follow the....I stopped them and asked are you out of business cards? The reply was, no. Fast forward to Saturday 11:20. I was told my car would be ready at 11:00. It was a beautiful day so I was walking up to dealership and called..... just to make sure it was ready. I could tell my call was being rerouted. When they finally answered, I gave them my name and car description. They said Im sorry but can you repeat what you just said. Then they asked if car was 4 wheel drive, what size engine, my address and thats when I said look Im walking up to your dealership all I want to know is, will my car be ready when I arrive because no one has called me to confirm! They replied hold one moment. About 1.5 to 2 minutes later they came back and told me they couldnt get anyone to answer. I became a little upset and said well cant you go look? I was informed they were an answering service for dealership. At that point, I waved down a cab and got a ride to dealership. When I arrived, the service manager went over what was done and what was on back order. I asked them to look back and see if you had replaced cv joint before, because they said that apparently was causing vibration in steering wheel only when excellorating. They looked back and said no. Over the weekend I found in my records where Jackson Acura did replace driver side axle. The passenger side cv has been on backorder for a long time. My records show where your dealership repeatedly tried but I ended up getting an aftermarket one because of unknown time it would arrive. I dont own this company but I do know what people from my generation (baby boomers) want. We want to look you in the eye and get an answer to our question, a hand shake is as good as your word or written contract. Material substance like business card is critical. At my age we get put on hold so many times for doctor appointments, question about cable or utility bills, etc. that you can turn a good experience into 1 to 3 STARS just because we couldnt get a simple questioned answer because it was routed through 2 or 3 services, none at dealership. My car was ready but I will call and ask why they didnt see that my driver side cv was replaced by your dealership.Joe
Best dealership experience I have ever had.They where fast and friendly. I had a realistic lease cost in about 2 mins after looking at the car. No back and forth needed with finance to get this cost either, just an excellent sales person who was not pushy at all.
This was the absolute best car leasing experience Ive ever had and I have purchased and/or leased many in my lifetime. Reggie Hammond was our salesman and he is so polite and knowledgeable. From Reggies desk, checking out the vehicles I wanted to see, to test drive and then to finance, I was out the door in less than 2 hours. Then Reggie even took his time to pair mine and my husbands phones with the vehicle. WOW... WHAT GREAT SERVICE!!!! I definitely recommend this dealership to anyone looking for a new vehicle. I love my new MDX by the way.
Kendall was professional, business friendly, and responded quickly to my needs and questions. He understood how Covid19 has interfered with our service schedules and made accommodations that fit my schedule. I very much Appreciate Kendall!
I came in to get my routine maintenance done and they had me in and out in no time. Quick and efficient! That is why I’ll be back for my next routine maintenance visit.
Great experience. Yvonne is super friendly and knowledgeable. The wait time has always been what she told me it would be, never longer (so far). They even performed a service bulletin on this visit that I was expecting to have to schedule a separate visit for. Only my second visit with a new MDX but so far the service has been outstanding.
Yvonne Russell goes out of her way to make servicing your vehicle easy and stress free
Ive been going to the dealership since it opened about 20 years ago. Yesterday my service writer was Kendall. He gave me excellent service. Of course if you ever want to buy a car there you have to ask for Reggie.
My Service writer Yvonne Russell is absolutely amazing
I brought my 2018 Accord in because dash lights came on. And Nicole in the service department went above and beyond. To make sure my experience was easy going and stress free. Kudos to the guys who worked on my car! Thanks so much!!!!!!
Awesome experience! Buying process was easy and Sergei was fantastic to work with and proactive in reaching out and providing updates throughout the buying process. Would highly recommend Jackson Acura.
I had a rat chew wires under my car hood. I had to pay too much just to have them tell me that the value of my car did not justify fixing it. The few things I called.out as having problems all came back as working properly. Even though they dont work at all. And they dont work due to the wiring I get that. But they tell you what they check and all of the things I called out came back as all normally working. How am I supposed to trust what they say. Feel like I paid almost $300 to have someone remove the aluminum from the front of my car. And to be treated like stereotypical little woman. Having a car that they said should not be fixed they did not even try to set me up with a sales rep.
I was regular customer for Jackson Acura, I bought my car there and I been doing all my services there from past 8 years. But, my recent visit gave me very bad experience. Waited for almost two hours for simple oil change. The service center is not that busy, very few customers, If some thing wrong they should came back and tell us for delay. But, in this instance when I ask for the status(after 90min) I didnt get proper answer and been ignored. Looks like I need to re-think about my car service going forward.
I visited the service department on 5-23-20. Upon arriving I was greeted by a technician surprisingly with No Mask nor gloves. Once inside the service department I noticed that hardly anyone was wearing any masks. I decided to inquire with the receptionist Robin and was advised the owner Mr. Jackson was leaving it to their discretion. I guess should have inquired about the safety guidelines being offered to customers when I scheduled my appointment instead of assuming that the employees would at least be adhering to CDC guidelines. In addition, my service advisor Yvonne expected me sit directly across from her in a chair that clearly had not been sanitized. Then to make matters worse Jackson Acura no longer accepts coupons from other Acura dealerships! I drove over an hour away when I could have been advised over the phone. I have primarily having my car serviced here since I purchased it in 2008. I always came back because of the outstanding experience I would receive. Well I guess good things dont last forever. The fact that Jackson Acura deals with the public but doesnt value its customers enough to practice safety measures during a pandemic is enough for me to know that I am not a valued consumer. A note to Mr. Jackson that it was the Jackson Experience that repeat customers would come back this dealership! It is disheartening that the level of customer service now being offered that this no longer important to the Acura brand.
I asked to get an oil change and they told me it wasnt necessary which I understood. However, i still wanted fresh oil for a road trip. I also purchased two new tires and asked to put them on the front which they did not. When I received my car, they had forgotten to reset my oil percentage.
Bought a new 2017 RDX. Got a good Trade-in price.People were friendly and helpful. Desired item was not in stock. But arranged it from another dealer without much hassle.
Reggie and everyone at this dealership was fantastic. We were in and out within an hour. I would recommend Jackson Acura to anyone!
Fast, prompt, professional service!Great reps to work with!
Jackson Acura is a wonderful dealership.I have loved my MDX and now my RDX!their service department is outstanding!Yvonne R is so fabulous to work with on service advice!
Great Experience!My recent experience at Jackson Acura was instrumental in my purchasing a new vehicle. Reggie Hammond provided me excellent customer service! An effective salesman has to make the customer feel good about parting with their money. Reggie did just that. I had every intention to upgrade my Mercedes Benz and ended up stopping by Jackson Acura to rule out all other options first. I purchased an Acura that day! The majority of the staff was friendly, we were greeted with a smile by the receptionist (which is very important) and there was no pressure selling feeling, which I appreciated. Reggie was very knowledgeable about the vehicle I purchased and reviewed all the features with me, as expected. Mike, the Finance Director, made the financing aspect easy and stress-free. I would not hesitate to purchase from Jackson Acura again in the future. I hope their service department is as good as the sales department.
I trade in my car tha l like a lot to get a car that l thought l always wanted, at first l wasnt happy already because the new car that l got was giving me horrible mpg (both cars was V6) but it got worse when l got a flat tire days after l bought it and find out that l was not gonna be able to find that tire in the whole state of GA! So l went back to the dealer to try to get my old car back because it wasnt an option for me to get a new set of tires to not have the problem in the future even knowing that l was gonna lose some money but I never thought it was going to be more then $8000!!! To return a car lest then a week after, l pay $25000!!! For the new car and they only offer me $18000 to take it back, they give me $10000 when I trade in my car and pay $13000 when l got it back, even pay over $200 for the tire when l return the car, pay taxes for the car tha l got and also pay more taxes to get my old car back even when that car was always under my name since l got it back less than a week after l make that mistake. Not sure if this is the way dealers work but as a personal experience l will never recommend this dealership , thinking to get a acura mdx for my wife soon and definitely this dealership is not an option. This was just my personal experience, good luck to you guys.
Nick Covino is the finest service advisor I have ever dealt with. He cares and is professional and knowledgeable.
On this day in my opinion I was provided poor customer service by Nicole Macias .Initially I was happy to greet a female service advisor . However, I soon saw her as condescending and it appeared she tried to inflate the cost of my service. The app and upon arrival she quoted the actual cost of my service. She came to me later with an inflated cost. She said my price was different than originally quoted because the RDX price was higher. She later changed after she saw I was familiar with the cost of service. After that experience I don’t trust her. I’ve received satisfactory routine maintenance at this facility for nearly a year. The previous advisors were great. I don’t trust Ms. Macias. Her tone and out overall interaction was poor.
Very courteous, professional staff. Cameron gave us several active discounts and got our car serviced, cleaned, and we were out the door in time for my wife’s birthday dinner reservation, which he promised to do.
I have reviewed this place in the past, but I wanted to update it bc they always leave me astounded at how awesome their customer service is. Brittany is my service advisor, and she is wonderful. Shes very helpful, and she goes above and beyond to make sure I have the best experience when I get my vehicle serviced. Im so happy I purchased my car from Jackson Acura, and I go back for all of my vehicle/service needs. Theyre trustworthy and make you feel as if youre family. I highly recommend to all of my friends and family and anyone else who is car shopping.
Please thank and wish our best to Paul Silverman .. very smooth purchase and pickup process!
Jackson Acura surpassed our expectations for service, customer care and product!! We returned for scheduled service appointment and were extremely pleased with everything from them. Our Service Advisor, Brittany Green, made it even better! She was courteous, kind, extremely knowledgeable about the process and answered every one of our questions while letting us know the status of things while we waited! She is like the energizer bunny with a smile, and we could not be more pleased with the service provided! Thank you, Brittany, for making the entire process work so smoothly!
Yvonne is so kind , helpful and attentive, I’ve been going to this location for 3 years and I can say she’s the only one there who’s seems that actually likes what she’s doing
Sergei is very knowledgeable and a pleasure to work with. He made it easy to buy my CPO MDX without any high-pressure sales tactics. The showroom, customer lounge, refreshments area, and the parts and service departments are all very clean, well-lit, and spacious.
My first visiting this Acura dealership, i visited several. But I’m about excellent service. They say your first impression is a lasting impression ! I also visited the Mercedes dealership( my second vehicle )as well. But this dealership won me over even though it’s 23 miles from my home. Yvonne was my service advisor she was excellent explained everything , and Mr Jimmy at the condiments station . Two thumbs up!!
I bought from Jackson (leased, actually) for the first time in November. GREAT experience, all around. Internet purchase (my 7th in a row; our 5th MDX) and it was the BEST experience Ive had yet. Paul Silverman was responsive, helpful, and extremely knowledgeable, and worked with me for weeks on a complex Lease turn in. When we picked up our new car, I saw the dealership for the first time: Very classy, clean, organized. Everyone we dealt with was top-notch. I highly recommend Jackson, and Paul Silverman!
I never write comments unless I have had a really bad experience or a fabulous experience. I just wanted to let everyone know that Jackson Acura was the best car buying experience I have ever been through. I have purchased many cars and sat in dealerships for days trying to negotiate. I was able to negotiate the deal over the phone very smoothly and walk right in to sign paperwork and pick up my car. My sales rep, Arthur, was a pleasure to work with and very personable and knowledgeable. The manager, Johnnie, was also a delight to meet. They were never pushy. They made this a great experience and I will definitely recommend this dealership to anyone. I hope to have a long relationship with this dealership as they made my experience very easy and enjoyable. Thanks to everyone at Jackson!
Our family has been using the service of Jackson Acura dealership for almost 10 years. Their service has never disappointed us but always go out of length to meet our needs. Paul the business manager is amazing. He has excellent knowledge about their products and offers and always make sure we got the best service. I highly recommended them to anyone.
Update: they collected 181 dollars to title and registration from me, but they only sent 97 dollars to my DMV. Its an obvious fraud and over-estimate fee they charged. No refund. No star deserved.Some good experience is ruined now because of neglected paperwork and no intention to fix it. Why did they charge doc/processing fee if they did not properly do their job.
The dealership service area is very nice with wifi enabled work spaces, Starbucks coffee and snacks. That said, I havent found the service advisors to have top notch knowledge/customer service skills one would expect from Acura or to be particularly helpful in general. Once my car is out of warranty, I may or may not continue driving the 20 mins over to this dealership.
Very customer focused approach; excellent experience....I’m highly impressed with how well Brittany took care of me. I just moved to the area and have not had a positive car service experience up to this point prior to visiting Jackson Acura.Brittany was highly attentive and even made recommendations that would not even immediately benefit her.I left there feeling like the extra time and energy driving out of my was well worth it!
This was my first time having our vehicle serviced at Jackson Acura, and every aspect from scheduling, to check in, to updates while I waited to check out was very good! Cameron was thorough in the explanation of everything, too!
Ive always used Jackson Acura for their good service and I expected no less with the car buying experience. Selecting and buying a car here was great, and even better experience than I originally thought. Patrick was an awesome sales person. He was very knowledgeable about the entire inventory, not just the Acura. He listened to me briefly share my needs, budget, and style desires before instantly showing me three cars that were absolutely for me. Patrick was patient and calm, never once coming off as a pushy sales person. After all if the vehicles Ive purchased, Ive never been in and out of a dealership so quickly with EXACTLY what I want. Overall I would say my experience with Acura has been good. Working with Patrick made it great. I already referred my neighbor and definitely plan to recommend to my friends and family.
My Service Advisor Yvonne was awesome! This was my first visit to Jackson Acura for service on my TLX, and every part of my experience far exceeded my expectations! I work in finance at a local dealership myself, and I was blown away by the level of customer care that I experienced. She was very friendly and professional throughout the entire process. When I return for my next service, I will definitely ask for Yvonne!!
I absolutely love Yvonne she’s been my advisor the last few times I’ve visited for my car service and she’s always super informative and very helpful especially with me not knowing much about cars definitely will continue to come.
Amazing service and convenience location. Did very productive work while vehicle was in service.
In terms of service - this place is top notch. We bought an Acura elsewhere, but this is the closest dealership. Their service department is pretty top notch.As always, with every dealership, theres always a cabin air filter or other silliness that needs changed at every service, but unlike some others, they arent pushy about it. If you decline they just move on and I appreciate that.I got a quote for other services, and some tires, and their quote for tires was very competitive with a local discounted tire retailer, I was impressed.
Had my second oil change at Jackson Acura this morning; unfortunately, my level of satisfaction is heading in the wrong direction...I was the third car in the door at 6:55 AM this morning with a 7:00 AM appointment for an oil/filter change. I was charged for a tire rotation I didnt need or request (they had just been rotated at Discount Tire for free) and wasnt out the door until about 9:20 AM. Wait time on the first visit in August was about 3 hours.Why have a process for scheduling an appointment and specifying the services you want performed if youre going to be there 2+ hours regardless and the services you indicated are ignored? If I wanted my tires rotated, I would have added that to the list of services when scheduling the appointment.
Truly wish I could give more than 5 stars on this one. I am coming from good car service experience to exceptional. I will never go back! Thank you Nick Covino for making this:- easy (the pick up)-breazy (the thorough diagnostics and work quality) peasy (easy pay and car return process)Overjoyed to find you and get my well deserved exceptional experience!
Id like to Thank Reggie Hammond for a wonderful experience! He made it easy and painless to buy a car. Kelly in finance is a phenomenal person thank you so much for explaining my contract. Thank you Sergie for reaching out to me. I recommend this dealer ship anyone who has had a bad experience getting a car, they will make your experience unforgettable!
Great customer service, personable and well-informed sales staff! Buying a car is a big commitment and Karen was very patient with me. Communication was great. I kept in touch via phone, text, or email. I always got quick responses. I had tons of questions and did a lot of research. I never felt rushed to buy a car at all. I always felts like a valued customer. I highly recommend.
Dustin was a fresh breath, very polite and enjoyable.After Dustin, typical used car salesman syndrome cam into play I guess.One of the sales managers was pretty awful, I guess he felt intimidation was his best tool. I did not deal with him after the 1st visit.They gave me their shop invoice to show all the work they did. Not so good. They said they serviced the transmission but upon inspection, the fluid was gray and it should be pink, I had to service that myself. They said the serviced the differential, well both the front and rear differential were nasty, same thing, had to have both differentials serviced.I knew some things were not right but I underestimated the work I was going to have to do.They cleaned the interior, I still cannot get the smell out from whatever detergent they used.Back window defroster was broken and I pointed that out before I bought the car, unfortunately I failed to follow up so I am stuck with that needing repair as well.All in all not a great experience.
I have to say this dealership was highly recommended by a family member! My experience purchasing my Acura TLX was the best car buying experience I ve had. Reggie helped my husband and I and gave us a great deal on our trade in. However, the service department brings my rating to only 3 stars. I was not greeted when I pulled my car in. I watched as other people who came in after me get help and greeted. I hope this is not what I should expect when I arrive each and every time I have to bring my car in for service. Im not happy with the customer service the service department provided. This is unfortunate for the dealership as a whole.
Very pleasant car buying experience. I felt like I got a good deal on a 2018 Acura MDX lease. The salesman, manager, and finance person were all professional and nice to deal with.As a update I ended up leasing another MDX, a 2021 after my lease was up and the salesman Reggie Hammond was absolutely great. I cant wait until this lease is up and I can put myself into the 2022 MDX that has been completely redesigned. I am a loyal customer and when I get treated fairly I return. Remember if you go to Jackson Acura ask for salesman Reggie Hammond.
This is by far the worst service I ever received in a car dealership. Took my car for oil changes and to fix cabin noise. I had to explain the issues three or four times to different people and they could never find the person I spoke to last time. When they finally got a tech to test drive the car with me, they wrote down the issues on my invoice and told me they would order the parts and call me back in a few days. I called two months later because I thought they were closed but they were open all along and did not order the parts. When talking to the parts department, they wanted me to explain what the issues were (once again) the tell him what parts need to be ordered like I am a technician. I will never ever come back to this dealership and I think this will be last Acura because of a combination or issues and the poor service. The dealer where I bought the car from gave me top notch service and excellent price but they are too far away.
I have been taking my Acura here for all service items since purchasing it in 2017. In the past the service has been OK, however the most recent experience was very bad. I had several maintenance items and a recall issue that needed to be performed, so I scheduled a time to bring the car in and requested a loaner since there were multiple service items to be performed. I was told the repairs would take no more than two hours so I decided to wait (as no loaners were available, which seems to be a common problem here). The repairs actually took about four hours. When I got home and looked at the paperwork, I found they had not performed the recall service. So I called back and got another appointment. I was told since they screwed up on the original appointment my service would be expedited on this appointment, and that it would only take an hour at most. When I arrived at the follow-up appointment and checked in I reminded the service tech (Jimbal) of the previous issue and the fact that I was told this repair would be expedited and take less than hour. After 45 minutes had passed, I noticed my car had not even been moved from the bay. I went out and asked the service tech why my car was not being worked on yet. He then LIED (with a smug grin the whole time) and said I had only dropped it off 15 minutes ago! Obviously this upset me pretty much. 10 more minutes passed any car still hadnt been moved. I went back and sent a text message to the general dealership service tech number expressing my frustration. Then Jimbal got up and talked to someone and my car was finally moved from the service bay. The repairs took about an hour and 45 minutes from that point. So my 1 hour expedited repair took over three hours all said and done. I did speak to the manager about the incident and got the impression he really didnt care. Unfortunately this is the closest Acura dealership to me (by far) so Ill likely have to keep coming here for service. But I can guarantee you I wont be buying another Acura when the time comes to replace my current car. If you have another option for service that doesnt seriously inconvenience you, I highly recommend you stay away from Jackson Acura.
Great experience! Worked with Cameron (who was awesome and Id work with again) on purchasing a 2018 TLX A-spec. I wanted a specific color and trim that they did not have on the lot, so the team at Jackson worked on getting me exactly what I was asking for from another dealership.I walked into the dealership with a specific idea on price based on comparison and online shopping. The negotiation process was very straight forward and we ended up on a price that was fair for both of us.
I really want to thank Nicole ( Service Advisor ) and Brian David ( Technician ) for fixing a creaking noise on my new Acura MDX. I had bought a brand new MDX from another dealership in North Atlanta area . The MDX was making a creaking noise on acceleration. The selling dealership could not fix the creaking noise even after changing the motor mounts and having me drop the MDX twice at the dealership. I was really unhappy with the my new Acura MDX and then i contacted Nicole , She immediately had me come to the dealership and have Brian ride with me , Brian heard the creaking immediately and agreed that it was not normal and then in a day fixed the creaking sound. I would have to drive extra miles to get my car serviced at Jackson Acura , but i will still do it !!
Very good dealership. Randomly looking for a car, and was using Car Gurus. Decided to contact them. Patrick was very helpful. Meet the owner, Harvey, down to earth and friendly. He said if I had ANY issues with my purchases contact him directly. Drove the car back home to Charlotte, no issues. Did have to do some minor repairs to the vehicle which I was aware of when I bought it. Car rides great. Did have an issue receiving my license plates from the dealer. Emailed Mr. Harvey about the matter and true to his promise, his staff contacted me immediately. They apologized, and most importantly resolved it by sending my plates overnight, before my temp plate expired. And recently, the Service Manager Rodney, took the initiative to contact me regarding possible airbag recall. If Im in the market for another car I am more then willing to travel from Charlotte to Jackson Acura, to purchase another.....hopefully no time soon though....
Absolute best Acura dealership and service Ive ever experienced
The service department is very good now. When I first bought my vehicle from them 5 years ago, the service depart was very disappointing. They were slow and did not give you very good updates on the delay.But now they have done a 180 degree turn, they are very responsive to your needs and make sure you are aware of what is going on with your vehicle. My service advisor Nick is great. If you go for service ask for Nick, he will make sure you are taken care of.
Excellent service at Jackson Acura. They were timely, the car was clean when returned. There were no issues with the work done. I had a oil change, tire rotation and filters changed. Explained everything very well! The dealership is also very clean and comfortable while waiting for your car.
I truly believe that I have received the best service at Jackson Acura dealership. Brittiany Byas, my customer service rep was awesome. She took care of my every need and she made sure I was in and out in ample amount of time for the service that I received. She even made sure that they took care of my recall issue with the car. I was like wow. All I did was asked and she made sure it got down. I was thoroughly impressed.I am now a true Jackson Acura client. Thank you all and look forward to delivering my baby to be taken card of.
One of the best car-buying experiences I have had. We came in to Jackson Acura to look and our salesman Sergei took time to show us all the features of the car we were interested in. We said we were looking at other brands and received absolutely no pressure to make a quick decision. When we came back to make the purchase the process was smooth and did not take an overly large amount of time. In addition, Sergei took the time to set all of the customizable settings on my car. He has called several times to make sure I am happy with my purchase and to see if I have any questions about my car.
We purchased a certified Acura ILX from Jackson Acura. The knowledge and professionalism of the staff at Jackson Acura was excellent. Our experience was excellent.
Great service, very quick. Was referred to a an auto body shop through my Acura service manager and that too also ended up working out well.
I just purchased another Acura from Jackson Acura. Our familys 4th! These guys really have their act together, and they understand if they make your experience a pleasant one, you will come back.My salesman, Reggie Hammond, is absolutely the best and I would highly recommend him to anyone seeking a new or used vehicle. I do my homework, and Reggie and Michael Cunningham, the New Car Sales Manager, worked together to get me into precisely the vehicle I wanted at a great price I know I would not have achieved elsewhere.Even the finance manager, Michael St. Clair, was very pleasant to work with and got us in and out fast. No sitting around for hours!!The service department continues to surpass our expectations servicing our other Acura, and I expect the same for my new vehicle.I strongly recommend Jackson Acura. If you are considering an Acura, dont waste your time elsewhere, go to Jackson Acura and ask for Reggie Hammond.
Straight to the point and they will get u in and out fast!! Has been awesome every time I have been!!!
Sergei made the whole transactions easy and stress free. I am glad we found the best sales representative at Jackson Acura. He can read the customer mind and act accordingly. My husband and I came home happy and smiling. Thanks for the wonderful experience.
As you enter this beautiful Jackson Acura dealership, you will be greeted by their wonderful receptionist. Whichever salesperson is available, you will be impressed with their level of knowledge and their willingness to work with you. When you do choose the Acura that best suits your personality, the finance managers will guide you every step of the way. All of these employees in the sales department are exemplary and all look out for your best interest.Once you buy a Jackson Acura, it is the service department that keeps you coming back to buy your next Jackson Acura. From the service manager and his team of service personnel to the service techs to the most friendly service receptionist, I am always welcomed and ALWAYS taken care of with integrity and excellence. They are the reason that I return to ONLY this dealership year after year.As a side note, the guest lounge is absolutely beautiful-- a large TV, comfortable chairs, private phone rooms, a large kitchen area serving all kinds of drinks, snacks, and freshly ground Starbucks coffee. There is an abundance of seating - highboys, the kitchen bar, as well as another bar overlooking the state of the art service area.Harvey Jackson had a vision of excellence for every department of his dealership, and he has created this in Jackson Acura.
Jackson Acura is a great dealership. I purchased my vehicle here and when I service my car, the customer service is better than any other dealership I have dealt with in the past. Brittiany was my rep today, and she did a fantastic job. Look forward to working with her in the future. -Eric
Purchasing a vehicle made easy. I am a repeat buyer at Jackson Acura, in Roswell. Mr H. Jackson is still running his business with class. He provides a friendly environment that is inviting. To my surprise the staff remembered me. Mr Patrick McPherson was my sales person, he was very professional and thorough. He was concerned with getting me into a safe, stylish and affordable car. He never pressured me into my purchase. I was pleased with my first vehicle, so I trusted him. Patrick placed me in a car that was excellent, again. I will continue to do business with Jackson Acura and I will always recommend them.Petal Peters
My service advisor, Cody Johnson did a great job helping me with my service needs. He was knowledgeable and efficient. He even asked if I would like a complimentary car wash. I give this service experience 5 stars.
After a great experience at the dealership, I referred a friend to Patrick McPherson and they too had nothing but good things to say. They also were extremely helpful when it came to maintaining my car - servicing and any check-ups are always fast and easy. Would definitely recommend to anyone looking for their next new or used car!
Purchased second Acura, first time with Jackson Acura. Great experience! Patrick & Layla were very friendly & helpful in working with me. Made me feel very confident in my decision. Cody did excellent job handling oil change and maintenance
Great service with a smile...the team members at Jackson Acura are phenomenal. They are friendly and knowledgeable with the Acura brand. The level of customer service is impeccable, whether youre having your vehicle serviced or making a new purchase, Jackson Acura creates a stress free experience that youre sure to remember.
This was the most pleasant car purchase I have experienced. Told Paul the salesman what I was looking for and he found it and he was competitive with the price. Their service department was a big factor in our decision as well. The service department at Jackson Acura is the best my wife and I have ever experienced. Will buy from them in the future
Purchase experience was smooth, but this dealership gave the local tag office the incorrect VIN. I have been working with Jackson Acura for over a month on this issue and still it is not fixed. They claim they have submitted the correct VIN to the county, but that is not true. The local tag office confirmed they have received nothing from this dealership.Beware folks. Once they sell a car to you, they are done with you. Very poor customer service. We will not be doing business with this dealership in the future.We worked with Sergei Potapof on the lease agreement. His boss is Michael Cunningham, who we copied on several emails but received absolutely no response from.
I love the aesthetics of the dealership. The pricing of the services I needed for my truck was very aggressive. Each team member with whom I interacted was professional and considerate. Rodney (Service Mgr), Mike (Sales Dir) were superb! The young guys in the service area and Cody were no less.
My husband and I went to Jackson Accura for the first time. Our sales consultant was Mr. Sergei. He was very friendly and knowledgeable. He showed the vehicle which we were looking for and gave us a test drive. Once we decided on buying he worked with us to negotiate the price. He took time explain all the features. We were really pleased with the service and would recommend Sergei to anyone.
I was referred to Patrick by a co-worker who told me that he is a great to work with and that they have had nothing but positive experiences with him. Well in my case, Patrick definitely lived up to the high expectations set by my co-worker. We initially spoke over the phone and I informed him what I was looking for and what I wanted to pay and he advised me that he would call me back with figures. It was literally just that simple. After being indecisive regarding interior/exterior color and all-wheel drive versus front wheel drive, I decided that I wanted a black on black all-wheel drive. Much to my dismay when I informed Patrick he told me that they did not have the all-wheel drive on hand but he would indeed find it for me and that he did! He actually contacted another dealership and then drove to pick up the vehicle that I requested. Once he informed me that he had found the car, I drove to the dealership and signed the papers the same day. I also insisted that the paperwork be ready when I arrive because I would have a 2 year old with me. He assured that everything would be in order and because of this I was at the dealership approximately one hour. Due to the ease of this interaction Patrick now has a customer for life and I will absolutely refer friends and friends of friends who may be in need of a no muss, no fuss car buying experience without sacrificing excellent customer service. Thank you Patrick!
Cameron is great. Professional and accommodating.
Really appreciate Jakes help with my used car purchase from Jackson Acura this December. Possibly the best car buying experience Ive ever had. Everything from test drive to paperwork to trade-in negotiation was so low key and low/no pressure that I was completely at ease. I have always disliked the car-buying process, and have been known to walk out when I feel pressured (which I did at the Lexus dealer down the street earlier on the same day). My experience with this car purchase will bring me back to Jackson Acura again.
Best dealership experience I’ve ever had! The dealership itself is a beautiful and luxurious facility. I truly felt like a priority when I took my vehicle in for an oil change. Gabrielle, Brittiany, and Robin each gave fabulous customer service!
I have been going to Jackson Acura for over 12 years. Sergei is the absolute best salesperson to deal with. The process is always seamless. He has honesty and integrity.
I have had a Great experience both times that I purchased a car here. I just purchase a new 2019 Acura ILX and had a Awesome experience. Reggie Hammond is the best saleperson ever. GREAT CUSTOMER SERVICE. No hassling in forcing you to buy a car.The Financial advisor Kelley was very friendly. We were in and out. I love my new car. If you need a new or used car definitely go here and ask for Reggie Hammond!!
I love my Acura but I really wish I could get a straight answer on what the charge would be for a standard maintenance service without surprises when I show up at the dealership...very frustrating and create distrust of whether they’re gauging you. As a consumer, this forces you to have to question what they’re telling you because 2 different service advisors give you 2 different quotes on what should be a standard fee.
My first (and last) experience at this dealership. Dropped by the service area to exchange a 100 month Acura battery purchased and installed by Acura 30 months ago in my wifes MDX and was told that its Acura policy that the vehicle has to be brought in. Mind you I have the receipt for the battery, the genuine Acura labeled battery itself bearing the month and year of purchase as shown on the receipt. How do we know this is the battery on the invoice?. Huh? You can have it towed here at your expense. Huh? I question whether this can really be Acura policy, its not Honda policy and they are the same company, but the way I was treated was really poor. It reminds me that its all about the people. I can only comment on my very limited experience with this one gentleman (I am biting my tongue here) - the other people may be great. Sadly businesses just dont get it. A $100 battery may have cost them a $50k vehicle sale. There are plenty of other options, Acura or otherwise. No loss for this character... I suspect he thinks hes doing a great job.
The dealership is fantastic. Everyone is wonderful, helpful, and welcoming.
We had a wonderful experience purchasing a vehicle from Jackson Acura.Stephen Higham was our sales rep, and he was extremely welcoming, knowledgeable, and an absolute pleasure to work with.We did our research and talked to several dealerships and several different manufacturers. Stephens attitude and his no pressure style absolutely helped us feel more at ease, and was the number one factor in helping us close this deal. We definitely see ourselves purchasing from Jackson Acura again, and Stephen should be commended for his work.
Cameron was the salesperson and listened to my needs, didnt talk over me. He was professional, knowledgeable and I felt comfortable. Nick in service has always been great with my ILX so I returned to buy a TLX thanks to the great dealership experiences. Great value for the car.
These are good guys at Jackson Acura. No pressure to buy and they came through on the price they quoted us and gave us a good deal with no hassle. And my husband and I have bought about 6 new cars in our 30 years of marriage. The sales team had very good communication. Reggie Hammond was our rep and he was nice, professional, and let us make the decisions on our own time line - no pressure. We bought a nice pre owned car from them. I would buy from Reggie again.
Jackson Acura is a great place to purchase a car. I am thrilled with my 2014 TL. My trade in offer was fair and the entire process went very smooth. Karen was great to work with. Great selection of vehicles and a friendly, professional staff.
I have been getting my car serviced here for past 3 years. They are always prompt and does really good work. But after a most recent service, I found two noticeable scratches on the car. Not sure what caused it but the service agent Brandon took care of it immediately. I am glad it was taken care but I suggest management to be a bit more careful with the customers cars.
We had fantastic experience working with Paul Silverman. He was extremely professional and knowledgeable regarding the car’s features. He made the process very easy and enjoyable. I truly appreciated that he put my needs first, as opposed to trying to sell me on unnecessary features. I would highly recommend working with Paul and Kelly, who handled my final paperwork.
Overall good service experience. One star removed due to long wait and wrong order of service (customers arriving after me were serviced before) and rush job on service. Didnt clean windshield camera and poured plain water in windshield washer to top off.Great experience on another occasion of accessory install.
I had a great experience with Jackson Acura in Roswell and salesman Paul Silverman. He was able to find the right car for me and kept me informed during the entire process. He thoroughly explained all the car features and has reached out several times after I picked up the car to make sure I was happy. I would definitely choose them again for my next Acura!
All around 5 star experience. Working with Reggie Hammond and Sales Manager Patrick was a seamless process for my Husband and I. We were able to trade in a vehicle and obtain the new vehicle we desired. I have been an Acura owner for the past 8 years and I must admit Jackson Acura is by far the BEST in customer service, integrity and A+ service. Looking forward to working with Jackson Acura for many more years to come!
We purchased our Acura about 10 years back from Jackson Acura. You might expect the quality of service to diminish once the car was delivered or over time, but it has only increased. The employees understand the quality and efficiency of the after sales business and how it drives repeat business. Youre greeted immediately upon arrival, their waiting room has all the amenities you need to get some work done, relax or network and if there is a problem with your vehicle; they make sure you understand the cause and correction. It is my experience the service consultants do not try to up-sell you anything and the cost of service is minimal if you consider you are getting Honda/Acura quality parts, a service guarantee from trained technicians and a nationwide parts warranty. Additionally, they follow up with you hours later to ensure you are completely satisfied. We have always dealt with Nick Covino when having our car serviced and have never left the dealership less than being very pleased. Our appreciation goes out to the team at Jackson Acura.Update: As usual, when needing servicing, I took our Acura to Jackson Acura. Unfortunately or perhaps fortunately, Nick Covino was not in the office. I dealt with another advisor and as a result of her strong lack of interpersonal skills and all of the positives I noted in my above post;, I will no longer be a customer of Jackson Acura. Good timing as we are about 9 months out from buying a new vehicle.We promptly went to another Acura dealer and the battery replacement Yvonne was wrongfully denying was covered 100% percent no questions ask as a warrantable item. Of course it would be, it was still in the regular replacement parts warranty.
What a great experience at Jackson Acura! Its been 11 years since we purchased a new car and Paul Silverman made the process so easy. We visited a few other dealerships in the area but it just felt right to make our purchase at Jackson. They were very welcoming and made you feel immediately like a valued customer. I would highly recommended Jackson.
BEST car buying experience. After driving around 7 different dealerships, Jackson Acura was the best in customer care, service, and price. Victor Salerno, my sales representative, was the main reason I chose to take my business to this dealership. He accommodated and explained detail of the car and made me feel comfortable by allowing me to take my time. Victor really went above and beyond to ensure I was 110% (yes, 110%) satisfied with my car during and after the purchase. Jim was my finance manager. He answered all my questions and worked to make certain all my concerns were addressed. I would recommend them to anyone and everyone because you will be in great hands.They are the ultimate power team. I will definitely be back to purchase my next vehicle from Jackson Acura because this experience has made me a true Acura fan!
Ive been a Jackson Acura customer for years and always receive great service & care. My relationship with Jackson Acura began with Patrick McPherson selling me my car and Ive been a loyal customer ever since. Not knowing much about cars & dreading the car buying experience, Patrick dispelled all negative myths. I have referred friends, coworkers & sorority sisters to Jackson Acura & always tell them Go see Patrick McPherson. Youre in good hands! They have all returned as a satisfied customer.
I recently purchased a used car from Jackson Acura. It was a great experience working with Patrick McPherson. I told him I knew there is no such thing as a Used Car Factory. However, I knew the details of the car I wanted to purchase and asked Patrick to find me a car. As soon as Patrick found me what I wanted it was only three days later I had my car. Patrick was extremely professional and caring and followed through with me during my entire Jackson Acura experience. This was the second time Patrick has helped me purchase a car at Jackson Acura. I would recommend working with Patrick and Jackson Acura if you want to buy an Acura.
I had to unfortunately deal with Nick Covino in service on today regarding a TSB, tire change, and battery replacement on my 2016 ILX. He had a negative demeanor starting off towards me I believe for being an informed consumer and asking questions. As I waited I overheard his interactions with other customers and co workers, it was positive but with me he seemed very upset for no reason. He also went through my glove box with out my permission looking for a receipt for the previous battery I purchased. He also told me once the car was completed to get out of here. I do understand that there are times when a customer may be ignorant and ask questions since I am in the service industry as well, but it is your job to keep your composure to make sure they have an overall positive experience and Nick failed miserably. Im disappointed with this dealership and have contacted Acura Client relations.* Reply to owner: I actually had no problem purchasing the battery, I decided to not get the battery due to Nick Covino’s poor reaction to my questions and concerns. I refuse to spend money with someone who has a lack of respect for their customers. Thank you.
Buying my new Acura MDX was an easy process. Arthur was a great sales rep and did a great job making sure I got the best price and that I was happy and comfortable. I felt I was treated well during the whole buying experience. I would highly recommend Jackson Acura anyone buying a new or used vehicle. They are a great dealership to do business with!
I picked up a slightly used Tacoma from Sergei at Jackson Acura. It honestly was a pleasure buying a car from them. There was no pressure at all, just helpful and friendly service (even when talking about money and the deal). The processing was quick and we were done with the whole deal, paperwork and all, in less than an hour. Totally recommend this dealership!Pete
I have been going to Jackson Acura for almost 4 years now and they are hands down the best Acura service department within the Metro Atlanta Area. The Service Manager, Rodney Jones, manages a great service department and they are always transparent to what needs to be completed and DO NOT use scare tactics or a pushy sales approach to gain more business, like many other service departments do. If you have an Acura, this is the only service department you need to take your car to for peace of mind. Thank you Jackson Acura team!
The car buying experience can be stressful. Sergei Potapoff of Jackson Acura made the car buying process a pleasurable one. He was very knowledgeable of the vehicles and did a great job guiding us through the process. I didnt feel any pressure to buy a vehicle but Im glad I did (no buyers remorse). He was very engaging and personable during the close-out process and even helped program the settings. I will definitely recommend the Jackson team for a great car buying experience.
I have been using their service department for several years now. They have treated us really well, so well that I decided to purchase another car from them. The employees are helpful and not high pressure. I would recommend them to anybody. I have had nothing but a great experience working with Jackson Acura.
Bought a car about 2 months ago from them for $14,000 and the transmission already completely died on me. So now I have to spend another $4000 just to be able to drive it again so I can sell it.Completely ridiculous
Went in for an oil change and alignment and they assigned a new service guy to me, Cory Lyons. He was absolutely the best service guy, he was patient, very knowledgeable, and kind. He catered to my needs and made me feel like I was a valued customer. Thank you for taking care of my car and getting everything done on time.
Never pleased with my experience at this dealership. Not helpful. Almost self service when you arrive. The service techs are in glass offices right next to where you pull in and they dont even acknowledge you are there. Its rude and not very good service. I had to pursue getting my car to leave after it was done because the guy was talking to an old friend he told me, like that would be important to me.
My wife and I arrived with our vehicles at the same time and we had a wonderful service experience with Brittany today. She has wonderful energy, she is positive, and she is solution focused. Isnt the type of person you want to do business with?
Great service! Ive been going there for over 10 years. They take wonderful care of my cars, doing just whats needed to keep them running smoothly. Professional, friendly, timely, honest. And, Jackson Acura has a comfortable place to wait, get some work done, and have a cup of coffee.
This is my first Acura after owning five Hondas and three Toyotas. It was the best car buying experience Ive ever had. My sales rep, Amy Wiley, was fantastic. She gave me all of the information I needed and had me work with a technical rep who explained all of the features on the car. He only works on Saturdays but it was well worth spending time with him. Amy followed up by phone & e-mail before, during & after the sales process. I even got a hand-written thank you note! There was no back & forth haggling over the price - she just gave me the best she could do. I traded in my Toyota and financed through Acura for my new RDX. It was a seamless, easy process. Looking forward to having the same excellent service when I bring my car back for the scheduled maintenance.
Im a visitor, since my best friend buy one of her first Acura , back in 2004 . Over the years we have experienced good attitude and service , the times were there, given good ratings, but while looking around the newest models and being in the waiting room, we noticed that it needs some major cleaning ,it hasnt changed as the years go by , it was unpleasant to see every single seat with old stains, old stained carpet and dusty countertops , the room is getting detach of the level of QUALITY of the whole place and its staff. We are so thankful to Mrs. Byas ( so nice and helpful)and Mr. Ferguson who took care of the car ,at the time of our visit on 11/12/19.
We just purchased a pre-owned certified 2016 Acura MDX Advanced and were quite delighted with our experience. Karen made sure we received the necessary information to facilitate the purchase and her managers were very courteous and helpful to complete the transaction. We felt they respected our needs and concerns all while getting things done in a very efficient manner. We were done with our transaction and out the door, driving home in our new vehicle much quicker than previous purchases at other dealerships. Definitely a pleasant surprise.
I am a difficult customer to read at times. I want information, but to do not want to be constantly bombarded with it. Brittiany just gets this, and my service interactions that have involved normal maintenance and also loaner car needs have always been seamless. My more limited interactions with other associates confirms the customer commitment is expected of all Jackson employees.Of all the reviews I have given, I never thought one would be about a car dealership, but they just get it right every time at Jackson Acura.
4.8 (199 comments)
Review №1
2022-05-05We brought in our 20 year old Acura CL for an airbag recall we received from Acura. The folks at Jackson took care of the recall and fixed another problem we had with the SRS sensor in the seat belt. We were thrilled that the sensor replacement was covered under a lifetime warranty. No charge.Excellent service. Excellent communication. Outstanding people.Thanks again Jackson Acura.
Review №2
2022-03-06My experience at Jackson Acura was great! The process was quick and smooth and the price was fair. Reggie Hammond was excellent to work with as he provided high-level service, on-time communication, and strong knowledge about vehicles and options. I highly recommend contacting Reggie, if you’re interested in purchasing an Acura!
Review №3
2022-06-07My service advisor Yvonne Russell always goes above and beyond to make my service experience exceptional. Throughout the years, she has taken the time to get to know me. When I bring my car in for service, it is a friendly and personal experience. She helped me by getting my car delivered to me the next day since I wasn’t able to arrange pick up .I purchased my MDX there in 2010 and have only taken it to Jackson Acura. When I’m ready to purchase a new car, it will be with Jackson Acura because the service e department is top notch!
Review №4
2022-06-29Jackson Acura is a great dealership. They are honest and fair. During a time when other area dealerships are taking advantage of their customers Jackson Acura is doing right by their customers. I ordered a vehicle from Reggie Hammond. He was professional and delivered on the promises he made at the price we agreed on. No bait and switch at Jackson Acura- no games no gimmicks. He gave prompt updates during the order/wait process. Reggie and Jackson Acura did what they said and they’ve earned my trust. Thank you Jackson Acura for taking care of your customers and providing a great sales experience.
Review №5
2022-06-17We recently bought a new Acura RDX at Jackson Acura. The sales area did a great job locating what we wanted in a scarcity of new cars. We absolutely love the car and would recommend it to anyone who is looking for a mid size SUV.We just had our first service and Yvonne Russell made sure everything was done as needed. The car was also cleaned inside and out and came back sparkling clean.I definitely recommend Jackson Acura to anyone who is looking for a new or used Acura.
Review №6
2022-03-10The Car buying experience in Jackson Acura was second to none. This was my first time leasing a vehicle in the great state of Georgia. Hi fives to Sergei for making things my car leasing experience here great and quick. Everything lasted less than 2 hours and provided me with a deal I couldnt say no to. Hopefully this will be a long lasting experience at Jackson Acura. Highly recommended for the lease and or purchase of a new car!!!
Review №7
2022-02-16I enjoy going to Jackson Acura and haven’t been anywhere else for the past 2 1/2 years. I love the cleanliness and professionalism of the staff. My vehicle is well taken care of and I am informed of anything that may be due. Top tier.
Review №8
2022-05-25The customer service agent clearly mentioned what are the services that will be carried out and gave me a tentative quote too. The work was done fast and I was kept informed of the progress so I knew exactly how long I had to wait. Very happy with Jackson Acura Service section.
Review №9
2022-06-15Needed 4 new tires and I inquired about tread warranty since I bought the previous tires there and received a credit towards new purchase. I had checked tire price against other local tire dealers and Acura was very competitive. I prefer to use Acura so I don’t have to go to another place for tire rotation.
Review №10
2022-02-10Went in to make an Appointment for instrument panel repair. Service personnel said they would take a quick look to see what I was trying to explain. They immediately found the problem was a dead cell in the battery. Installed a new battery at a very fair price and I was on my way in no time. Very happy with my experience and will definitely return with any future issues!! Thanks guys for making one of my least favorite responsibilities painless 😁😁